Concordia XpressTouch User manual

User Guide
X
p
ressTouch
(
X
T
)

Table of Contents
Important Safety Information ................................2
Machine Operation...........................................................2
Hot Surfaces and Liquids.................................................2
Electrical...........................................................................2
Espresso Grinders ............................................................2
The XpressTouch System..................................... 3
The Xpress System Components.......................... 4
Using the Espresso System......................................5
Starting the System..............................................5
How to Pour Drinks............................................. 6
Machine Access Lock ........................................... 8
Service Switch ..................................................... 9
The Service Switch in the VEND position........................9
The Service Switch in the CLEAN position......................9
The Service Switch and Cleaning the Machine................9
Beans and the Bean Hoppers ................................10
Bean Hoppers.....................................................10
Filling a Bean Hopper.....................................................10
Inserting the Hopper Stopper........................................10
Removing a Bean Hopper............................................... 11
Removing the Hopper Stopper....................................... 11
Milk and the Milk System...................................... 12
Refrigeration Unit..............................................12
Placing Milk in the Machine...........................................12
Milk Weight Trays ..........................................................12
Checking the Refrigeration Unit Temperature..............13
The Flavor System ................................................ 14
Flavor Storage....................................................14
Replacing Empty Flavor Boxes...........................14
Flavor Storage....................................................15
Replacing Empty Syrup/Sauce Bottles............... 15
Chocolate Sauce .................................................16
Cleaning and Maintenance.................................... 17
Cleaning ............................................................. 17
Cleaning Timers.............................................................. 17
Cleaning Tasks ................................................... 17
Daily Cleaning Procedures.................................18
With the Service Switch in the CLEAN position:...........18
Empty the Grounds Bin .................................................24
Monthly Cleaning Procedures........................... 24
Check Air Filter...............................................................24
Removing the Air Filter..................................................24
Cleaning a Bean Hopper.................................................25
Preventive Maintenance.....................................25
Ordering Cleaning and Replacement Items........25
Operational Messages...........................................26
Error Messages.....................................................27
Troubleshooting ...................................................28
FAQ ......................................................................30
Machine Warranty................................................33
Terms and Conditions...........................................35

Customer Service [phone] 2
Important Safety Information
The safety of you and your customers is important to Concordia. The Xpress machines dispense hot
liquids and steam. Please follow all safety precautions outlined in this manual, in order to reduce the risk
of electric shock, burns, and/or injury to persons or property.
Machine Operation
Do not use the machine for anything other than its specific intended purpose.
Close supervision is required anytime the machine is used near children.
Machine must be installed in a safe and stable location and in accordance with Concordia’s
installation requirements.
Do not attempt to override safety interlocks.
Do not operate the machine with unauthorized parts or attachments. Improper use may cause
fire, electrical shock, hazard, or injury.
WARNING: Use of unauthorized parts or attachments will nullify the machine warranty.
Hot Surfaces and Liquids
Care must be taken around the machine, as hot liquids and steam are produced and dispensed.
Serious burns can occur.
Do not touch hot surfaces or parts.
Electrical
To protect against electrical hazards, do not immerse the power cord, plugs, or machine in water
or any other liquid.
Turn the power switch to “OFF” when the machine will not be used for an extended period.
Do not operate the machine with an improper or damaged power cord or plug, or after the
machine has been damaged in any manner.
Espresso Grinders
Do not operate machine without bean hoppers in place.
The grinding mechanisms and burr blades are powerful; avoid contact with all moving parts.
Never feed coffee beans into the grinder by hand.
Never place a foreign object, finger, or hand into the grinding mechanism.

Customer Service [phone] 3
The XpressTouch System
The XpressTouch (XT & XT6) machine grinds fresh whole beans, brews fresh espresso, steams fresh
milk, infuses flavors, and delivers a perfect, freshly brewed, gourmet espresso beverage.
1. Bean Hoppers
2. Touch Screen
3. Product Outlet
4. Power Switch
5. Drain Tray and Grate
6. Refrigeration Unit
7. Service Switch
8. Machine Access Lock
9. Grounds Bin
10. Optional Flavor System (Not Shown)
1
2
8
3
4
5
6
7
9

Customer Service [phone] 4
The Xpress System Components
1. Bean Hoppers
Located on top of the machine, each bean hopper holds 2 lbs. of fresh, whole espresso roast
beans.
2. Touch Screen
The touch screen provides a user-friendly interface for selecting and pouring beverages, and for
the initiating and completing the cleaning process.
3. Product Outlet
The product outlet is where drinks and hot water are dispensed.
4. Power Switch
The power switch is located behind the left front door of the machine and controls the machine
power supply.
5. Drain Tray and Grate
The drain tray and grate direct excess liquid to the drain.
6. Refrigeration Unit
The refrigeration unit holds two 1-gallon (4-liter) milk containers.
7. Service Switch
The service switch is used to alternate between VEND mode and CLEAN mode, and is located
behind the left machine door.
8. Machine Access Lock
The doors of the machine can be locked, providing security in a self-service environment.
9. Grounds Bin
The grounds bin holds the used espresso grounds. The message MACHINE TEMPORARILY
OUT OF SERVICE, Used Coffee Grounds Bin is Full. Please Empty the Bin to Continue will
appear on the display approximately every 30 drinks.
10. Optional Flavor System
NOT SHOWN – see pages 17-19
Optional flavor system connects the patented EspressJet flavor system to the machine, to provide
selected flavors for a customer’s drink, utilizing either BIB flavors or bottled flavors.

Customer Service [phone] 5
Using the Espresso System
Starting the System
The power switch is located behind the left door.
1. Press the power switch to the ON position to start the machine.
2. Close the door. The machine will not warm up if the door is open.
3. The display will read:
MACHINE WARMING UP
Machine warm-up takes approximately 10-15 minutes. During warm-up, the machine is heating the water,
generating steam, and calibrating the brew group.
NOTE: If the machine stays in the MACHINE WARMING UP status for longer than 20 minutes, review
troubleshooting tips on page 26.
WARNING: Wait at least 10 seconds between turning the machine off and back on again. Quickly
flipping the power switch on and off can blow a fuse within the machine and/or result in machine
malfunction.

Customer Service [phone] 6
How to Pour Drinks
1. PLACE A CUP UNDER THE PRODUCT OUTLET
2. SELECT
YOUR
BEVERAGE
Touch the button for the type of drink you would like.
LATTE
CAPPUCCINO
CHAI LATTE
MOCHA
BREWED COFFEE/AMERICANO
ESPRESSO
STEAMED MILK
HOT CHOCOLATE
3. BEVERAGE
OPTIONS
These buttons determine the size and the elements of the drink.
TEMPERATURE
The default is HOT DRINK. Touch to select COLD DRINK.
MILK
The default is REGULAR MILK. Touch to select NON-FAT MILK.
BEAN
The default is REGULAR BEANS. Touch to select DECAF BEANS.
SIZE
The default is MEDIUM CUP, a 12oz (360mL) drink with one shot of espresso. Touch to select
LARGE CUP, a 16oz (480mL) drink with two shots of espresso.
Select NEXT to go to additional Options.
4. ESPRESSO SHOT
Touch to select from SINGLE SHOT, DOUBLE SHOT, or TRIPLE SHOT.
FLAVOR
The default is for no flavor to be added to a drink. Touch a button to select a flavor for a drink.
NOTE: Only one flavor can be chosen per milk-based drink, and no flavor can be chosen for
brewed coffee or espresso. It is possible to add a second flavor to a hot chocolate, chai latte, or
mocha drink. It is not possible to add two flavors to any other drink.
Select Beverage Select Options Select More Options

Customer Service [phone] 7
NOTE: Selecting CHOCOLATE will add a serving of chocolate to a drink. If selected with a
mocha or hot chocolate, an extra serving of chocolate will be added.
Select START to make your beverage.
5. MAKING A DRINK
The drink pour will start.

Customer Service [phone] 8
Machine Access Lock
To prevent unauthorized machine access, lock the doors by using the key provided.