Concordia Integra User manual

User Guide
Integra

Table of Contents
Important Safety Information ..................................1
Machine Overview................................................2
The Integra System ............................................2
The Integra System Components...........................3
1. Touch Pad ...............................................3
2. Product Outlet ...........................................3
3. Power Switch............................................3
4. Drain Tray and Grate...................................3
5. Refrigeration Unit .......................................3
6. Service Switch...........................................3
7. Bean Hopper ............................................3
8. Grounds Bin .............................................3
Using the Espresso System....................................4
Starting the System............................................4
Starting System if Display Reads: MACHINE IS OFF...4
Touch Pad........................................................5
Pouring Drinks ..................................................7
Product Outlet..................................................7
Sample Drinks...................................................8
Machine Software Overview ...................................9
Service Switch ..................................................9
The Service Switch in the SERVICE position.............9
The Service Switch in the RUN position ...................9
The Service Switch and Cleaning the Machine...........9
Software Programming Menu .............................10
Accessing the Programming Menu .......................10
Scrolling in the Menu........................................10
Accessing a Sub-Category.................................10
Changing a Value ...........................................10
Exiting a Sub-Category.....................................10
Exiting the Main Menu......................................10
Check Grand Total Drink Statistics .......................11
Detailed Total Drink Statistics .............................11
Detailed Daily Drink Statistics .............................11
Software ........................................................12
Programming Menu Informational Screens .............12
Categories ....................................................12
Beans and the Bean Hopper .................................14
Storing Espresso Roast Beans ...........................14
Bean Hopper...................................................14
Directions for Filling Bean Hopper........................14
The Hopper Stopper .........................................15
Using the Hopper Stopper .................................15
Removing a Bean Hopper..................................15
Milk and the Milk System .....................................16

Refrigeration Unit.............................................16
Placing Milk in the Machine................................16
Checking the Refrigeration Unit Temperature ..........17
The Flavor System .............................................18
Flavor Storage.................................................18
Replacing Empty Flavor Boxes ...........................19
Removing a Flavor Box Connector .......................19
Replacing a Flavor Box.....................................20
Chocolate Sauce..............................................20
Steam Wand......................................................21
Steam Wand Overview ......................................21
ON/OFF Button ..............................................21
Cleaning the Steam Wand..................................21
Cleaning and Maintenance ...................................22
Cleaning ........................................................22
Cleaning Timers .............................................22
Auto-Rinse Cycle ............................................22
Daily Cleaning Procedures.................................23
Clean the Milk System......................................23
Clean the Brew Group......................................23
Empty Grounds Bin .........................................24
Clean Drain Grate and Drain Tray........................24
Clean Exterior Surfaces ....................................24
Clean Interior of Refrigeration Unit .......................25
Refill Consumables..........................................25
Clean Product Outlet........................................25
Monthly Cleaning Procedures.............................26
Check Air Filter...............................................26
Removing the Air Filter .....................................26
Clean the Bean Hopper ....................................26
Replace the Upper Piston O-Ring ........................27
Reset the O-Ring Counter .................................28
Preventive Maintenance ....................................29
Ordering Cleaning and Replacement Items............29
Operational Messages.........................................30
Error Messages .................................................32
Troubleshooting ................................................33
FAQ ................................................................35
Machine Warranty ..............................................38

Customer Service [phone] 1
Important Safety Information
The safety of you and your customers is important to
Concordia. The Integra dispenses hot liquids and steam. Please
follow all safety precautions outlined in this manual, in order to
reduce the risk of electric shock, burns, and/or injury to
persons or property.
Machine Operation
Do not use the machine for anything other than its
specific intended purpose.
Close supervision is required anytime the machine is
used near children.
Machine must be installed in a safe and stable location
and in accordance with Concordia’s installation
requirements.
Do not attempt to override safety interlocks.
Do not operate the machine with unauthorized parts or
attachments. Improper use may cause fire, electrical
shock, hazard, or injury.
WARNING: Use of unauthorized parts or attachments
will nullify the machine warranty.
Hot Surfaces and Liquids
Care must be taken around the machine, as hot liquids
and steam are produced and dispensed. Serious burns
can occur.
Do not touch hot surfaces or parts.
Electrical
To protect against electrical hazards, do not immerse
the power cord, plugs, or machine in water or any other
liquid.
Turn the power switch to “OFF” when the machine will
not be used for an extended period.
Do not operate the machine with an improper or
damaged power cord or plug, or after the machine has
been damaged in any manner.

2 Customer Service [phone]
Machine Overview
The Integra System
The Integra espresso machine grinds fresh whole beans, brews
fresh espresso, steams fresh milk, and delivers a perfect,
freshly brewed, gourmet espresso beverage.
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Customer Service [phone] 3
The Integra System Components
1. Touch Pad
SHOWN IN TOP PHOTO
The touch pad provides a user-friendly interface for
selecting and pouring beverages.
2. Product Outlet
SHOWN IN TOP PHOTO
The product outlet is where drinks and hot water are
dispensed.
3. Power Switch
Located behind the right front door of the machine.
4. Drain Tray and Grate
The drain tray and grate direct excess liquid to the
drain.
5. Refrigeration Unit
The refrigeration unit holds one 1-gallon milk container.
6. Service Switch
The service switch is used to alternate between RUN
mode and SERVICE mode, and is located behind the left
door below the gauges.
7. Bean Hopper
NOT SHOWN
Located on top of the machine, the bean hopper has two
compartments. Each compartment holds fresh, whole
espresso roast beans.
8. Grounds Bin
The grounds bin holds the used espresso grounds. The
EMPTY GRNDS BIN message will appear on the display
every 35 drinks.

4 Customer Service [phone]
Using the Espresso System
Starting the System
The power switch is located on the panel behind the door for
the refrigeration unit.
1. To start the machine, press the power switch to the ON
position.
2. Close the door. The machine will not warm up if the door
is open.
3. The display will read:
CALIBRATING
WAIT WARMING UP
Machine warm-up takes approximately 20-30 minutes. During
warm-up, the machine is heating the water, generating steam,
and calibrating the brew group.
NOTE: During the machine warm-up process, it is normal for
hot water to be dispensed from the product outlet.
WARNING: Wait at least 10 seconds between turning the
machine off and back on again. Quickly flipping the power
switch on and off can blow a fuse within the machine and/or
result in machine malfunction.
Starting System if Display Reads: MACHINE IS OFF
If the power switch is on and the display reads MACHINE IS
OFF, you are unable to pour drinks. In this mode, only the
refrigeration unit is functioning.
To start the machine, press and hold the PROGRAM button. A
tone will sound; when the tone stops, release the PROGRAM
button.

Customer Service [phone] 5
Touch Pad
1. OPTIONS
THESE BUTTONS DETERMINE OPTIONS FOR DRINKS.
DECAF
Decaffeinated beans will be used when pouring the
selected espresso-based drink.
EXTRA SHOT
An extra shot of espresso is added to the selected
espresso-based drink.
LARGE CUP
The drink poured will be 16oz/480mL.
COLD DRINK
The drink will be poured using cold milk.
2. FLAVORS
THESE BUTTONS ARE USED TO SELECT THE DESIRED FLAVOR
TO BE ADDED TO A DRINK.
EXTRA CHOCOLATE
Adds an additional serving of chocolate sauce to a milk-
based drink.
CARAMEL
Adds a serving of caramel syrup to a milk-based drink.
VANILLA
Adds a serving of vanilla syrup to a milk-based drink.
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6 Customer Service [phone]
3. DRINKS
THESE BUTTONS DETERMINE WHICH TYPE OF DRINK WILL BE
POURED.
LATTE
Latte is poured.
MOCHA
Mocha is poured.
CAPPUCCINO
Cappuccino is poured.
ESPRESSO
Espresso is poured.
AMERICANO
Espresso with hot water is poured.
HOT CHOCOLATE
Hot chocolate is poured.
CHAI LATTE
Chai Latte is poured.
STEAMED MILK
Steamed milk is poured.
4. ADDITIONAL OPTIONS
ADD MILK
Will pour milk.
HOT WATER
Will pour hot water.
5. CANCEL BUTTON
CANCEL
Will clear current selection(s) or stop the pouring of a
drink.
6. CLEAN BUTTON
THE SERVICE SWITCH MUST BE IN THE SERVICE MODE FOR
THIS FUNCTION. PLEASE SEE THE CLEANING CARD INCLUDED
WITH THE MACHINE FOR FULL CLEANING PROCEDURES.
7. PROGRAM BUTTON
FOR COMPLETE PROGRAMMING AND SOFTWARE MENU
NAVIGATION INSTRUCTIONS, SEE PAGE 10.
MENU SCROLL UP ARROW
Scroll up in menu and submenu categories
MENU SCROLL DOWN ARROW
Scroll down in menu and submenu categories
INCREASE VALUE ARROW
Increase value in submenu category
DECREASE VALUE ARROW
Decrease value in submenu category
PROGRAM BUTTON
Press once for GRAND TOTAL drink statistics
Press 3 times to access main programming menu
8. LCD SCREEN
THE BLUE SCREEN PROVIDES MESSAGING ABOUT THE STATE
OF THE MACHINE.