
17. Concrete Tool Importers Ltd 0800 727 333 Concrete Tool Importers Ltd 0800 727 333 18
Problem Possible Cause Solution
Rebar tier not
working
Power indicator light red, battery is at Replace and charge battery
Power indicator light is green, something else
has happened
Stop use, contact Concrete
Tool Importers 0800727333
Power indicator lights
are not ashing
Battery is not
connected correctly
Reinsert or replace battery
Circuit fault Stop use, contact Concrete
Tool Importers 0800727333
Rebar tier is
working but
no wire is
coming out
No or low wire in gun Install new roll of wire
Incorrect wire Use the specied Surspider
wire only
The locking button isn’t press in Lock the wire roll by pressing
the lock button
The wire is blocked in the wire feed receiver
or tapered sleeve
Remove the wire and
reinstall the wire correctly
Damaged wire Remove wire, cut back to
good wire and reinstall.
The right cutter has not reset and has blocked
tie lip
Stop use, contact Concrete
Tool Importers 0800727333
The wire outlet of the tying head is blocked Clean the wire outlet
Wire is not
tying tight
enough
Battery level is low Replace the battery
Incorrect wire Use the specied Surspider
wire only
Wire length is too long Adjust the wire length
Not enough tying power Adjust the power
Another reason Stop use, contact Concrete
Tool Importers 0800727333
Wire knots
break
Incorrect wire Use only the specied
Surspider wire
The wire length is to short, one less wrap than
needed
Adjust the wire length. Press
down on the lock button to
lock the wire roll.
Tying power is too low Adjust the power
Another reason Stop using, send it to
Concrete Tool Importers
0800727333
Buzzer
sounds
One short beep when gun is turned on Boot up, this is normal
One long beep, power indicator light is red Battery is at, replace battery
Three long beeps Motor has a problem,
Contact Concrete Tool
Importers
Five long Beeps Sleep mode, this is normal
Trouble shootingMaintenance
Always conduct a routine inspection of your Surspider Rebar Tier
before and after using it:
• Check for any cracks in the the casing
• Check power switch is working correctly
• Check all working functions of the tool, including making a wire ring,
wire length, wire cutting etc.
Clean the exterior of the tool using a mild detergent and water on a wet
rag after use.
Avoid storing or transporting the battery with metal objects to avoid short
circuiting.
If your gun gets damaged, please return it to your nearest branch of
Concrete Tool Importers for repair.
The warranty will be void if any repairs are carried out without
authorisation from Concrete Tool Importers in writing.
Your tool contains magnets which attract iron lings over time and need
checking and cleaning regularly.
Over time the head may get damaged through everyday wear and tear
to the point it is out of shape. If this happens the gun will not perform
correctly and may cause problems with not tying knots or wire breaking.
Check the diameter of the circles at the start of each job and adjust
accordingly.
If you have any problems with your Surspider Wire Tie Gun, check the
Trouble Shooting page in the rst instance. If the problem remains
unresolved please contact Concrete Tool Importers on 0800 727 333
Your Surspider Wire Tie gun comes with a six month warranty for the
original purchaser from the date of purchase and covers manufacturing
Faults and the battery but not breakages or wear and tear.