Connect America CEL LTE Medical Alert User manual

Connect America Customer Care: 1-877-266-0733
Connect America
CEL LTE
Cellular Medical Alert System
USER MANUAL

Introduction to the CEL LTE
What’s in the Box
Base Console
Personal Help Button
Quick Start Guide
Installation Steps
Range Test & System Test
Calling for Help
CEL LTE Features
Help and Advice
Frequently Asked Questions
Removing and Returning the System
Troubleshooting – Use of Status Lights
Notifications
Notice to End User: Wireless Telephone
Reliability Considerations
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TABLE OF CONTENTS
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Introduction to the CEL LTE Medical Alert
Thank you for choosing the CEL LTE Medical Alert to
help you maintain your independence and well-being
at home. The CEL LTE is your personal connection
to care 24 hours a day, 7 days a week at the touch
of a button. The CEL LTE uses the cellular network
to connect you with the monitoring center. When
the button on the console unit or Help Activator is
pressed, the console unit dials the monitoring center
and enables hands-free communication between you
and a trained response professional to identify the
nature of your call and send help if needed.
The CEL LTE has been specifically designed to operate
on the cellular telephone network and therefore
does not require a traditional land line telephone
connection to connect you with the monitoring center.
IMPORTANT INFORMATION ABOUT CELLULAR NETWORKS AND THEIR LIMITATIONS:
The home console unit requires a satisfactory GSM cellular network connection
in order to operate and transmit a signal to the monitoring center. If limited
or no cellular network coverage is available, the console unit will be unable to
call the monitoring center. Many factors could affect the operation of cellular
networks beyond the control of Connect America or your Service Provider.
Connect America or your Service Provider is not responsible for maintaining or
monitoring the reliability of cellular networks used for communication with
the system and can only provide timely and accurate response if all equipment
and networks are functioning and providing adequate signal strength to dial
the monitoring center. Users should test their equipment on a regular basis to
identify any deterioration of network service and signal strength.
INTENDED USE
This device is intended to enable a user to request assistance by providing
an additional method of communication in the event of a potential
emergency, specifically in a non-clinical setting where a fixed line telephone
communication path cannot be used.
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What’s in the box?
Box Contents
* PHB also available as a wristband accessory.
1 1
1CEL LTE All-in-one
Cellular PERS device
Personal Help Button
(PHB) or MyActive Fall
Detector
Quick Install Guide and
User’s Manual
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Base Console Front View
Power Transformer
and Cord
(not removable from
base unit)
Microphone
Base Console
Help Button
Speaker Status Light
ON/OFF Switch
MODE Button
(for service provider
use only)
RESET Button
Base Console Back View
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Personal Help Button (PHB)
* Optional
MyActive Fall Detector*
Indicator
Light
Indicator
Light
Push Button
Push Button
Wrist Strap Model PHB*
Indicator
Light Push Button
Pendant Model PHB


Quick Start Guide
Do’s
Don’ts
Do: Keep the base console connected to the AC power at all times.
Do: Contact Customer Care (1-877-266-0733 toll free) as soon as
the red LED light on your help activator indicates a low battery or
if you lose your help button/activator.
Do: Regularly test the base console and help activator to
familiarize yourself with the service and ensure you are
comfortable communicating with monitoring center personnel.
Don’t: Expose the base console to water or other liquids.
Don’t::Connect cables other than those supplied with the unit.
Don’t: Connect the base console to an outlet with an on/off switch.
Don’t: Place your base console next to something that makes a lot
of noise, such as next to a television, radio, washing machine, or
dishwasher.
Don’t: Put your base console right next to your stove or close to any
other heat source.
Don’t: Set the base console in a place where it will get damp, such
as a bathroom, or near house plants that are sprayed at any time.
Don’t: Place the base console very close to any large metal objects,
such as microwave ovens or refrigerators as large pieces of metal
may stop the signals from the help activator from reaching the
home console.
Don’t: Place your base console closer than four feet from something
that may emit electromagnetic interference, such as a cordless
telephone, CD or video player, or personal computer, as this may
inhibit longer range coverage.
Don’t: Relocate the base console after installation without
repeating the installation test process to check for continued
satisfactory operation.
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1. Plug the CEL LTE power
cube into an AC power
outlet that is not
controlled by a light
switch. (Figure 1)
2. Place the On/Off Switch,
located on the back of the
unit, into the “I” position.
The status light on the
CEL-LTE will begin to flash
orange.
3. The Status light located
on the left edge of the
large HELP button will
change to steady green,
indicating that the CEL LTE
is connected properly and
the cellular radio has been
activated with the cellular
company.
4. Test the range of the PHB
to make sure it works
throughout the home and
yard. See Testing the PHB
(Range Test Mode), below.
5. Initiate your first call to the Response Center by pressing the PHB or the
HELP button.
Installation Steps
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Please contact your service provider if the CEL LTE does not connect.

Testing the PHB (Range Test)
Testing the CEL LTE Unit
1. Locate the MODE button on the back of the CEL LTE and press one time
(Figure 1).
2. The CEL LTE will announce “Range Test Mode.”
3. Immediately activate the PHB by pressing and holding down the button.
A green light will illuminate on the PHB and a steady tone will sound
from the CEL LTE, as long as it is detecting the PHB.
4. While activating the PHB, walk around all areas of the home and yard.
Listen for gaps in the tone. Gaps indicate “dead zones” where the PHB is
not detected. If “dead zones” are detected, try relocating the CEL LTE and/
or contact your service provider.
5. To finish the Range Test, stop pressing the PHB. After the tone stops,
press the black RESET button on the back of the CEL LTE (Figure 1). The
unit will announce the “[number] bars, System Ready.”
Note: The manufacturer recommends that the
CEL LTE be tested at least every 30 days. Response
Center Operators are available 24 hours a day to
help.
1. Push the button on your activator and wait for
the Response Center Operator to speak to you
through the CEL LTE.
2. When the operator answers, simply inform
him/her that you are doing a test.
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Calling For Help
Simply press the button on your Personal Help Button (PHB) or
MyActive Fall Detector to activate your CEL LTE unit at any time. You can
also press the large HELP button on top of the base console.
Once the help signal is initiated, the base console will announce
“Calling for help”. This phrase will be repeated every 15 seconds until
the call is connected with the Response Center. Shortly after connecting
with the Response Center an Operator will attempt to communicate
with you through the system’s two-voice base console to ascertain the
nature of the call and provide appropriate assistance.
Figure 4
Figure 3
Figure 5
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CEL LTE Features
Continued on next page
Microphone and Speaker
The microphone in your CEL LTE unit is sensitive enough to hear voice
communication around corners and in other rooms of your home.
You do not need to be in the same room with the CEL LTE unit for the
response center to hear you.
Two-Way Voice Communications
After connecting to the response center, the speaker and microphone
in your CEL LTE are enabled allowing for two-way voice communication
between you and the response center operator.
Control Buttons
The Reset and MODE buttons are placed on the back of the CEL LTE.
These two buttons and the base unit HELP button on the top of the
unit are used by authorized individuals to conduct range tests, turn off
the MXD, and program the CEL LTE to recognize personal help buttons
(PHBs).
Waterproof Personal Help Button (PHB)
Your PHB may be worn as a necklace or a bracelet. Both styles are
waterproof and should be worn in the bathtub and shower. Your PHB
uses an indicator light to display the status of its internal battery. While
your PHB is being pushed, a green light will indicate that the internal
battery is good. A red light indicates that the internal battery may be
weak – please notify your service provider.
Fall Detector – optional
MyActive fall Detector may be used as an option to the standard PHB.
In addition to standard Help button functionality, the Fall Detector has
the ability to automatically detect falls and signal the ERC*. The Fall
Detector is waterproof and should be worn in the bathtub and shower.
Your Fall Detector uses an indicator light to display the status of its
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*Fall detection feature may not detect 100% of falls. If able, users
should always press their help button when they need help.

internal battery. While your Fall Detector is being pushed, a green light
will indicate that the internal battery is good. A red light indicates that
the internal battery may be weak – please notify your service provider.
Personal Help Button Performance
The CEL LTE unit is equipped with a sophisticated receiver that is
carefully matched to the PHB. The CEL LTE unit can receive signals
from the Personal Help Button when it is up to 600 feet away from the
base unit.
Battery Monitoring
Your CEL LTE unit is equipped with an internal rechargeable battery.
The battery provides constant power to your CEL LTE unit for up to
27 hours if power is lost. The CEL LTE constantly monitors its battery
condition when the unit is being powered by its battery.
Automatic Testing
Your CEL LTE unit is programmed to do a silent self-test every 28 days.
Manual Testing
It is recommended that you test your unit monthly by pushing
your PHB or MyActive Fall Detector. We want you to be familiar and
comfortable with your CEL LTE and the response center.
Additional PHBs
Your CEL LTE unit can be programmed to respond to multiple PHBs. If
you require multiple PHBs, please consult your service provider.
Audible Alarm
Your CEL LTE unit has an audible alarm that will announce ‘Calling for
help” when activated by pressing your PHB, MyActive Fall Detector, or
HELP button on the base console.
CEL LTE Features
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Help and advice
False alarms
If you accidentally activate a help call, please do not
worry as your monitoring center is always happy to hear
from you and raising of the alarm acts as a useful test of
your home console.
Cleaning
Dust the home console with a soft cloth moistened with
a gentle detergent if required. Ensure that no moisture
goes through the speaker grill. Do not spray cleaners
directly on the CEL LTE base console. Extensive moisture
can cause damage to the CEL
LTE system. The help
activator can also be cleaned in the same manner.
Moisture
Do not position your home console where it may come
into contact with water or moisture. The Help activator
is waterproof up to 3 feet water depth (IP67 standard).
It can be worn in the shower or bath however, it should
not be submerged for more than 30 minutes.
Battery information
Please contact Customer Care if the battery needs to
be replaced. Do not open the battery compartment or
attempt to replace the battery in either the base console
or Help activator.
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Frequently Asked Questions
Is my CEL LTE compatible with
all cellular networks?
The CEL LTE is only designed to
operate with the AT&T Cellular
Network. It is not designed to work
with any other cell network or with
any land-line telephone service.
Please contact your service provider
if your CEL LTE does not find an
AT&T cell signal or reports that the
signal is weak.
Will my CEL LTE unit affect
my personal cell phone?
Your CEL LTE unit uses its own
dedicated cell phone account
and telephone number, and will
not interfere with any aspect of
your own personal cell phone. You
cannot plug any telephone handset
or other cell phone into your CEL
LTE.
What if I am outside and you
can’t hear me?
An Response Center Operator will
attempt to contact you over the
CEL LTE. If you do not respond, the
Operator will then follow your
response center’s procedures,
such as calling your home
telephone, your cell phone, listed
responders in the order you have
provided, or calling your local
emergency services.
Is my Personal Help Button (PHB)
waterproof?
Yes. Your PHB is waterproof and
we encourage you to wear it in
the bathtub or shower.
If I will be away for an extended
period of time or moving, can I
take the CEL LTE with me?
The CEL LTE is not a mobile
Medical Alert. Providing proper
emergency response is predicated
on having a current and accurate
home location. Do not attempt to
remove or relocate the system. If
you will be away for an extended
period of time or moving, please
notify your service provider at
least two weeks beforehand.
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Turning off the CEL LTE
Removing and
Returning Your System
If services need to be discontinued, please inform your
service provider or Customer Care (1-877-266-0733). Advise
them of the reason for discontinuation of service and request
removal and return instructions.
Note: When the CEL LTE is removed from service and/or relocated,
it is very important to turn it off to preserve the battery and to
keep the unit from initiating any inadvertent alarms while in
transit.
1. Unplug the CEL LTE from the AC outlet.
2. Place the power switch in the “O”position and wait for the
status lights to stop blinking. (Figure 6)
Figure 6: On/Off Switch
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Troubleshooting – Use of Status Lights
The CEL LTE speaks the system status each time the RESET button is pressed.
The Status light displays the following light signals when operating:
Behavior Description
Steady Green Unit is properly connected
Steady Red Unit is currently trying to call the response center
Single Green Flash AC power not available, unit is running on battery
Fast Red Flash Cellular connection problem or weak signal strength
Alternating Red/Green The Unit is in the process of shutting down
Alternating Red/Green/Orange Contact your service provider.
Behavior Description
Steady Green Base unit is receiving signal from the PHB
Steady Red Base unit is NOT receiving signal from PHB
When the CEL LTE is in “Range Test” mode, the Status light will show:
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Notifications
Your CEL LTE has been registered with the U.S. Federal Communications
Commission (FCC), in accordance with FCC Rules Part 15.
Repair information:
If trouble is experienced with this equipment (CEL LTE Medical Alert),
please contact your service provider.
Caution: Changes or modifications not expressly approved by the party
responsible for compliance could void your authority to operate the
equipment.
Interference Information:
FCC Rules Part 15: The CEL LTE complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1) this device may
not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired
operation.
Note: Your CEL LTE has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will
not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
• Move the CEL LTE away from your radio or television
• Plug the CEL LTE into a different power outlet than your
radio or television.
• Re-orient or relocate the receiving antenna.
• Consult your service provider or an experienced radio/TV
technician for help.
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Notice to End User: Wireless Telephone
Reliability Considerations When Using the CEL
LTE Medical Alert
Your CEL LTE has been designed to be very reliable when sending an alarm
signal to the monitoring center and then connecting the call to a live
attendant. However, the CEL LTE must have sufficient cell phone reception
to make and maintain a call using an AT&T network.
Because wireless phones communicate using radio waves, you are hereby
advised that the ability of the CEL LTE to connect to your monitoring
center via the wireless telephone network is influenced by many factors,
including:
• The distance between the CEL LTE unit and the AT&T network cell tower
with which it is communicating. Please understand that even though
you may get reliable cell service using your personal cell phone from
your home, there is no guarantee that the CEL LTE will do the same, as
your personal cell phone may use a different network and/or lack 3G
technology.
• Transmission of the cell signal may also be hindered by physical
obstacles between your CEL LTE base unit and the nearest AT&T-
compatible base station or antenna, such as hills or large buildings;
the presence of unwanted electronic signals introduced by circuit
components in microwaves, computers and other electrical devices; or
natural disturbances created by severe weather or even cloud coverage.
• Cell signal connection quality to and from the local AT&T network
can and does vary, sometimes substantially, from minute to minute.
Moving the CEL LTE base unit even just a few feet can affect cell
signal connection quality. It is possible that your unit will not be able
to complete a call because of the lack of cell service even though a
connection was made without problems when the unit was first
installed and tested.
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• A large number of cell phone users trying to use the local network at the
same time may overload cell circuits and cause your CEL LTE to detect a
“busy” signal instead of completing its call.
• During a local disaster, personnel from local, state, and federal
emergency agencies may be given priority to use the cell system. If this
happens, your alarm call may not go through.
• While wireless service providers attempt to design their networks to
eliminate dropped calls, busy signals and dead zones, no network is
perfect and coverage breaks within the general coverage areas are still
possible.
• Calls will take a little longer to be connected to the Response Center than
land line calls – perhaps as much as two minutes from the time you
press your personal help button – due to switching and other delays.
• Your CEL LTE has an internal backup battery that will allow it to continue
to operate for up to 30 hours after the loss of AC power. When the unit
is powered by the battery, it may take up to 60 additional seconds to
“wake up” and send a signal to the cell network, because the cell phone
circuit may be turned off to save energy. If your AC power is off, please be
patient while the CEL LTE unit turns on its cell phone circuit and makes
the connection to the network.
The CEL LTE is a wireless device that can be used in any location in which
AT&T cell service is available. However, it does NOT have GPS capabilities
and CANNOT determine a user’s location via signal transmission. The
Response Center relies on the accuracy of the information you provide them
and will direct Emergency Responders to the address they have on file.
Therefore, it is imperative that you promptly notify the Response Center
whenever you relocate your CEL LTE unit. Before choosing the CEL LTE for
your medical alarm needs, it is extremely important that you press your
button to initiate tests of the CEL LTE in the locations where you plan to use
it most frequently, in order to determine that solid, repeatable cell service is
present at all times.
NOTICE: CONNECT AMERICA IS NOT LIABLE FOR ISSUES RELATED TO
CELLULAR SERVICE AVAILABILITY OR QUALITY.
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Distributed by
Connect America
36-36 33rd Street, Suite 103
Long Island City, NY 11106
877-266-0733
Manufactured by
Mytrex, Inc.
10321 South Beckstead Lane
South Jordan, UT 84095
CA-CEL-LTE-USERML-FEB2019