Consumer Cellular ALLY User manual

CONSUMER
CELLULAR
ALLY
USER GUIDE

1
WELCOME
Thank you for choosing the
Consumer Cellular Ally.
This user guide provides key
information about your Ally, including
Important Safety Information. Please
review it carefully and keep it nearby
for reference. If you have questions that
are not addressed in the user guide,
please call Consumer Cellular at
[phone].
IMPORTANT
Some features and audio prompts
described in this user guide may
not apply to your device. Device
settings vary by response team.

2 3
TABLE OF CONTENTS
Welcome...........................................................1
About Your Ally............................................. 4
What’s in the Box ......................................... 5
Ally Overview ................................................ 6
Charger Overview ....................................... 8
Important Safety Information.................... 9
Turning On and O.....................................13
Activation and Set-Up ...............................14
Battery Indicator..........................................18
Cellular Indicator ....................................... 20
Indicator Light Settings .............................. 21
Sleep Mode ................................................... 21
Emergency Calls ........................................22
Place a Call Manually.................................22
Automatic Call if a Fall is Detected.......23
Audio Messages ........................................24
Wearing Your Ally.......................................30
Attaching the Belt Clip or Lanyard........30
Removing the Clip ....................................... 31
Specifications..............................................32
Terms of Use ............................................... 37
General Disclaimers..................................38
Disclaimer of Warranties and
Limitation of Liability...................................41
Indemnification ...........................................45
Ally Warranty................................................ 47
Warranty Does Not Cover.......................48
Warranties Exclusive.................................49
Limitation of Liability................................. 50
Disclaimer......................................................51
Governing Law ...........................................52
Obtaining Warranty Service U.S. ..........53
FCC Part 15...................................................54
SAR Compliance ........................................56
Wireless Service Carrier Disclosure....57
Package Disposal......................................63
Battery Guidelines.....................................64
Device Disposal .........................................66
Symbols Used.............................................67

4 5
ABOUT YOUR ALLY
Your Ally is a cellular-enabled personal
mobile responder designed to provide
personal emergency response services
whether you are at home, away from
home, or even in the shower or bath.
Your Ally is designed to detect if you’ve
fallen, automatically call and allow you
to speak with your response team, and
provide information about your location.
Your response team can then notify
emergency services for you, if needed.
WHAT’S IN THE BOX
CHARGER
LANYARD
POWER CORD
BELT CLIP
INITIAL SETUP GUIDE
(In your Welcome Kit)
USER GUIDE

6 7
ALLY OVERVIEW 1. Cellular Indicator
shows cellular signal strength
2. Battery Indicator
surrounds the Call Button,
shows battery status
3. Call Button
when pushed, initiates a two-way
call to your response team
4. Speaker
allows you to hear your
response team
5. Microphone
allows response team to hear you
6. Clip Lock
enables you to ax a Lanyard
or Belt Clip
7. Charging Pins
connect your Ally to the Charger

8 9
CHARGER OVERVIEW
1. Power Port - where the low voltage
barrel connector of the Power Cord
connects to the Charger
2. Power Cord - connects the Charger’s
Power Port to a standard wall outlet
IMPORTANT SAFETY
INFORMATION
For proper operation, your
Ally requires adequate cellular
coverage. Poor cellular coverage
may result in the inability to place
a call or automatically detect a fall.
Check with Consumer Cellular for
known coverage limitations by
calling [phone].
As with all location-based
services, it may not always be
possible to determine your
location. Multi-level buildings,
parking garages, and even
dense urban areas can make
it dicult for satellites and cell
phone towers to locate your
exact location.
In an emergency, please provide
your response team with as much
information as possible about
your location.
!
!
!

10 11
Your Ally is not a replacement for
regular contact with caregivers or
access to an alternative means of
placing an emergency call.
While the fall detection system
performs well, no such system is
100% reliable. If you experience
a fall that causes actual or
potential injury, do not wait for the
automatic call. You should always
press the Call Button manually in
an emergency if you are able.
Your Ally requires adequate
battery charge for proper
operation. Low battery may result
in the inability to place a call,
automatically detect a fall, and/or
properly locate you automatically
during an emergency.
Your Ally is designed to be highly
water-resistant, not waterproof.
Usage other than as directed
may result in the inability to
!
!
!
!
place a call, automatically
detect a fall, and/or properly
locate you automatically during
an emergency.
Use only the Consumer Cellular
provided Charger and Power
Cord. Keep the Charger and
Power Cord in good condition
and located where they do not
pose a safety hazard.
Use only the Consumer Cellular
provided Lanyard. To reduce risk
of strangulation, the Ally Lanyard
is designed to break apart under
certain conditions. Any cord
worn around the neck, however,
can pose a risk of strangulation,
including the possibility of serious
injury and death. Ally users and
caregivers should exercise care
with the Lanyard to ensure it
does not get caught or tangled in
wheelchairs, walkers and other
such equipment.
!
!

12 13
Do not modify or dismantle your
Ally at any time, as this will void
the warranty. The battery in
your Ally is not designed to be
removed or replaced. There is a
risk of explosion if the battery is
tampered with, replaced with an
incorrect type or manipulated in
any way.
Hold your Ally a minimum of 1
inch away from your body with
the microphone near your mouth
to complete an emergency call.
!
!
TURNING ON AND OFF
To turn your Ally on, press the Call
Button and hold it until the Battery
Indicator flashes. Your Ally will
play music while it starts up. Once
connected, your Ally will play a
message: “Your personal mobile
responder is ready.”
Placing your Ally into the Charger will
turn it on automatically. Start-up audio
prompts are silenced while this function
is carried out in the Charger.
To turn your Ally o, press the Call
Button twice quickly; on the second
press, hold for 7 seconds or until your
Ally plays a message announcing
that you have requested to turn it o.
It will ask you to confirm by pressing
the Call Button one more time. If
done correctly, your Ally will play the
following message: “Powering o now.
Good bye.”
IMPORTANT
When you first receive your Ally,
leave it in the Charger for 4 hours.

14 15
ACTIVATION AND SETUP
STEP 1: ACTIVATE YOUR ALLY
1. Plug the small round end of the
Power Cord into the Power Port
located in the back of the Charger.
Plug the large end of the Power
Cord into a standard wall outlet.
2. Place your Ally into the Charger.
While charging, the Cellular and
Battery Indicators will be on and
show your current cellular signal
strength and level of battery charge.
3. Your Ally will automatically turn on
when placed in the Charger and will
play a short start-up tone, followed
by a message indicating it is ready
for its first use: “We are activating
your personal mobile responder.
We will notify you when activation
is complete.”
Your Ally will automatically receive
any updates and, once activated
on the cellular network, will say:
“Activation is now complete. We
are resetting your personal mobile
responder so it is ready for your use.
One moment please.” Allow up to a
minute for your Ally to restart.
4. Your Ally will then play a message:
“This personal mobile responder will
notify your response team when it
detects a fall. With one touch of the
call button your response team will
be available to assist you and will
pinpoint your location so help can
reach you.”

16 17
STEP 2: CALL TO COMPLETE SETUP
1. To register your personal mobile
responder with your response
team, your Ally will say: “It’s time to
meet your response team. Please
press and hold the Call Button
down to connect to your response
team now.”
2. With your Ally in the Charger, press
and hold the Call Button until your
Ally initiates the call. Your Ally can
remain in the Charger during the
call to your response team.
3. Listen for the audio message:
“Calling your response team now.”
4. When you complete the call with
your response team, your Ally will
be set-up.
IMPORTANT
Your Ally is not ready for use until
you have completed the set-up
call with your response team and,
following that call, have charged
your Ally in the Charger for 4 hours.
If your Ally does not power on and
begin the activation process or
cannot detect a cellular network,
call Consumer Cellular at
[phone].

18 19
BATTERY INDICATOR
The Battery Indicator, which surrounds
the Call Button, shows the level of
battery charge.
• When the Battery Indicator is green,
your Ally is adequately charged.
• When the Battery Indicator is amber,
your Ally is moderately charged.
• When the Battery Indicator is red,
the battery charge is low. Consider
charging soon.
• NOTE: During Pre-Activation,
when the Ally is placed into the
charger for the first time, the Battery
Indicator will flash between amber,
blue, green, and red. At various
times during the Activation and
Set-Up as well as during normal use,
you may see a blue light. Generally,
this refers to a call being attempted,
placed, or ended.
BATTERY
INDICATOR STATUS ACTION REQUIRED
Green Good Ready for use
Amber Moderate No action
needed
Red Low Charge soon
The Ally battery is designed to operate
on a single charge for 36 hours but
may be reduced as a result of user
activity, cellular coverage, talk time,
device-specific settings, and device life.
IMPORTANT
Your Ally requires an adequate
battery charge to function properly.
Prior to use, please charge your Ally
for at least 4 hours. We recommend
charging the device each night.

20 21
CELLULAR INDICATOR
The Cellular Indicator on top of your
Ally shows cellular signal strength.
• When the Cellular Indicator is green,
your Ally has a strong signal.
• When the Cellular Indicator is amber,
your Ally has a moderate signal.
• When the Cellular Indicator is red,
your Ally has no signal. Move to an
area where you get a cellular signal.
Your Ally will not function properly
without an adequate cellular signal.
CELLULAR
INDICATOR SIGNAL STRENGTH
Green Strong
Amber Moderate
Red No Signal
INDICATOR LIGHT
SETTINGS
The cellular and battery indicator light
settings may be configured by your
response team to flash at regular
intervals or activate by quickly pressing
the Call Button.
SLEEP MODE
Any time your Ally is placed in the
Charger, it will enter Sleep Mode cycles
for approximately one hour. During
this time, the cellular signal strength
indicator light will turn o or flash red.
Your Ally will automatically exit Sleep
Mode if the Call Button is pressed, if the
device is removed from the Charger, or
if it is between Sleep Mode cycles.
IMPORTANT
A cellular signal may not be
available in all areas.

22 23
EMERGENCY CALLS
PLACE A CALL MANUALLY
To make an emergency call yourself
using your Ally:
1. Press and hold the Call Button once.
2. Listen for the message: “Calling
your response team now. Please
hold the device and position the
microphone near your mouth to
complete your call.”
Your Ally is designed so that your
response team will answer your call, talk
to you to assess your needs, and notify
emergency services if appropriate.
AUTOMATIC CALL IF A FALL
IS DETECTED
When your Ally detects a potential fall,
it is designed to automatically call your
response team:
1. If your Ally has detected a potential
fall, it will announce: “A fall is detected.
Calling your response team now.
Please hold the device and position
the microphone near your mouth to
complete your call.”
2. If you have fallen and require
assistance, push the Call Button once
manually and do not wait for your
Ally to automatically place the call.
IMPORTANT
Your Ally requires an adequate
cellular signal to function properly.
Check with Consumer Cellular for
known coverage limitations.
IMPORTANT
Your Ally requires adequate
battery charge and cellular signal
to make an emergency call. Some
falls may not be detected even
with adequate battery charge and
cellular signal.

24 25
AUDIO MESSAGES
Ally will deliver an alert tone and the
following audio messages to notify you
of system changes.
AUDIO
MESSAGE
“Calling your response
team now. Please hold
the device and position
the microphone near
your mouth to complete
your call.”
MEANING Your Ally is establishing
a connection with your
response center.
AUDIO
MESSAGE “Ending your call now.”
MEANING The connection with
your response center
is ending.
AUDIO
MESSAGE
“A fall is detected. Calling
your response team
now. Please hold the
device and position the
microphone near your
mouth to complete
your call.”
MEANING Your Ally has detected
a fall and is automatically
calling your response
team.
AUDIO
MESSAGE
“Your personal mobile
responder is powering
o. Please confirm by
pressing the center
button again.”
MEANING Warning that pushing
the Call Button again
will turn your Ally o and
access to emergency
help will be lost.

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AUDIO
MESSAGE
“Your response team is
initiating a call. They
will be with you in
a moment.”
MEANING Your response team is
calling your Ally.
AUDIO
MESSAGE
“Charge your personal
mobile responder soon.”
MEANING Your Ally’s battery charge
is low. Place your Ally in
the Charger for 4 hours.
AUDIO
MESSAGE
“Charge your personal
mobile responder
NOW. Please place
your personal mobile
responder in the
Charger now.”
MEANING Your Ally’s battery charge
is critically low. Place
your Ally in the Charger
immediately and leave
it in the Charger for
4 hours.

28 29
AUDIO
MESSAGE
“Calling your response
team now. Please hold
the device and position
the microphone near
your mouth to complete
your call. To cancel,
press the Call Button
twice and hold for 7
seconds.”
MEANING A call to your response
team has been initiated.
To cancel a call, press
the Call Button twice and
on the second press,
hold for 7 seconds.
AUDIO
MESSAGE
“No cellular coverage.
Your personal responder
cannot contact your
response team but will
continue to attempt
a call. Placing your
personal responder in
the charger will cancel
the call.”
MEANING Your Ally has detected a
fall but is beyond cellular
range. Your Ally cannot
contact the response
team but will keep
attempting to call.
IMPORTANT
This is not a comprehensive list,
and not all audio messages are
enabled by default. Your response
team may elect to activate or
deactivate some messages.

30 31
WEARING YOUR ALLY
Your Ally can be worn on a belt using
the Belt Clip, or as a pendant around
your neck using the Lanyard. If worn
with the Lanyard, your Ally should be
worn under clothing to prevent excess
movement of the device.
ATTACHING THE BELT CLIP
OR LANYARD
1. Align the notched
side of the Clip
with the notched
area on the back.
2. Press inward until the Clip notches
are nested within the Ally notches.
3. Firmly push the
Clip toward the
top of the device.
It is secure when
you hear a click or
you can no longer
see the notches
on the Clip.
REMOVING THE CLIP
Hold your Ally in your hand as shown,
with the Call Button facing the palm
of your hand.
Forcefully push downward on the
Clip with your thumb.
IMPORTANT
Your Ally requires a vertical position
with the Call Button facing away
from the body to operate properly.

32 33
SPECIFICATIONS
Your new Consumer Cellular Ally is
designed to the following specifications:
WIDE AREA
CELLULAR
CONNECTIVITY
2G GSM & 3G
WCDMA
LOCATION
SERVICES
On-board Global
Positioning
Services (GPS) and
mobile network
Location Based
Services (LBS).
LOCAL AREA
CONNECTIVITY
Bluetooth EDR 2.1
AUDIO Full duplex
speakerphone
providing
communication
up to 1 meter from
device.
AUTOMATIC
FALL
DETECTION
On-board sensors
for free-fall and
3-dimensional
space analysis using
proprietary algorithms.
FALL
DETECTION
ANALYSIS
Fall detection
identification
using cloud-based
proprietary algorithms
and class libraries.
BATTERY
LIFE
36-hour standby
battery life. Battery life
may be reduced as a
result of user activity,
cellular coverage, talk
time, device-specific
settings, and device
life.

34 35
BATTERY
INDICATOR
Light indicates level
of battery charge.
Green:
Adequately charged
Amber:
Moderately charged
Red: Low charge
CELLULAR
INDICATOR
Light indicates
cellular signal
strength.
Green: Strong signal
Amber:
Moderate signal
Red: No signal
DIMENSIONS 2.6" x 1.6" x 0.75"
(without Belt Clip or
Lanyard)
MANUAL ALERT Mechanical touch
button initiates
voice call and
simultaneous
data transmission
to call center.
CASING Polycarbonate
thermal plastic
casing with
IK06 rating.
WEIGHT 1.7 oz
CERTIFICATIONS Federal
Communication
Commission
(FCC),
Certificate
of European
Conformity (CE),
Certified Mobile
Operator (PTCRB)

36 37
ENVIRONMENT Highly water-
resistant; designed
to be worn in the
shower or bath.
Submersible up to
3.3' for 30 minutes
(IP67).
Shatter-resistant
from 6.6' (IK06).
Functional at
temperatures from
-4ºF to 140ºF.
Charging
temperature range
32ºF to 104ºF.
Conditions
exceeding 104ºF
could slow or
interrupt normal
charging cycle.
TERMS OF USE
BY ACTIVATING YOUR CONSUMER
CELLULAR ALLY (“Ally”), YOU (“User”)
AGREE TO THESE TERMS OF USE
(“Terms of Use”), WHICH GOVERN
YOUR USE OF THE CONSUMER
CELLULAR ALLY. PLEASE READ
THEM AND THE IMPORTANT SAFETY
INFORMATION IN THIS USER GUIDE
CAREFULLY.
Consumer Cellular Ally contains
software code that is protected by
U.S. and international copyright laws.
Numera retains ownership to all
copyrights. Users have a limited license
to use Ally only in accordance with
the Terms of Use in this user guide.
Any modification, copying, reverse
engineering, or other use that is not
authorized by law, by this license, or by
the express written consent of Numera
is strictly prohibited. Unauthorized
reproduction or distribution of
copyrighted materials in the United