Cooper Security M-Series User manual

Remote Servicing Manual
For Use With:
M-Series
Control Units

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© Cooper Security Limited 2007
Every effort has been made to ensure that the contents
of this book are correct. However, neither the authors
nor Cooper Security Limited accept any liability for loss
or damage caused or alleged to be caused directly or
indirectly by this book. The contents of this book are
subject to change without notice.
Cooper Security Limited make every possible effort to
update manuals and guides regularly to reflect changes
in the product. If this document does not reflect the
function of the product please let us know. You may be
able to download a more recent version of the document
from our website:
www.coopersecurity.co.uk
All trademarks acknowledged.
Printed and published in the UK.
Part Number 11763085

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CONTENTS
PREFACE IV
About this Manual .................................................................................................... iv
Other Publications.................................................................................................... iv
INTRODUCTION 5
A Typical Service Call .............................................................................................. 6
When a Service Call Fails.............................................................................7
COMMISSIONING THE CONTROL UNIT 8
At the PC ................................................................................................................. 8
At the Control Unit.................................................................................................... 8
Starting a Remote Service Call Manually......................................................9
Optional ........................................................................................................10
COMMAND REFERENCE 11
Option 2-5-1-4: Call Back Numbers.................................................11
Option 2-5-1-6-1: Enable?.............................................................11
Option 2-5-1-6-2: Call Number ......................................................11
Option 2-5-1-6-3: Time Period.......................................................11
Option 2-5-1-6-4: Next Service......................................................12
Option 2-5-1-6-5: Interval ..............................................................12
Option 2-5-1-6-6: Call Back...........................................................13
Option 2-5-1-6-7: Walk Test Alerts................................................14
Option 2-5-3: Starting a Call Back .....................................................14
New Logging Events................................................................................................16
Default Settings ....................................................................................................... 16
USER PROGRAMMING CHANGES 17
APPENDIX A: DOWNLOADER SETUP FOR REMOTE SERVICING 18
Setup - Remote Service Settings.............................................................................18
Account Manager - Remote Servicing Button..........................................................20
6 Communications - Remote Service Config ........................................................... 22
Buttons Available During Connection ...................................................................... 22
APPENDIX B - SHOCK ENTRY ZONES 24
Operation .................................................................................................................24

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Preface
About this Manual
This manual is for installers who need to set up an M-
Series control unit for remote servicing. The manual
briefly introduces the process of remote servicing, and
provides full details of the new options within the
engineer's menu.
Note that remote servicing features are available in M-
Series software releases 3.02.xx and higher, and
Downloader MKIII version V1.4.
Other Publications
For information about installing and connecting individual
control units, please refer to the relevant installation
instructions. Separate installation instructions are
provided for peripheral devices.
For Information on other programming commands,
please refer to the M-Series Engineering Manual.
For information about other user options, please refer to
the M-Series Manager's Manual.
For information about setting, unsetting and resetting the
alarm system, please refer to the User's Guide (this
document is intended for end users).

M-Series Remote Servicing
5
Introduction
M-Series software release 3.02.xx allows the control unit
to report service information to a remote service centre.
The control unit can make service calls on a regular
schedule, including up to two re-tries if an individual call
fails. The service centre must use a PC running
Downloader MKIII V1.4 software to receive service calls.
During the service call the control unit reports on various
parts of the system. Downloader can save the reports for
later viewing, and also compare a new report with a
previous report, highlighting any discrepancies. For
example, Downloader can highlight: configuration
changes, voltages and resistances out of range, log
events requiring attention, and the control unit clock using
the wrong time.
As a further aid to servicing, the installer can program the
control unit to remind the user to carry out walk tests. The
log contains evidence that the control unit alerted the user,
and also the time that the user actually carried out the
walk test.
The rest of this Introduction describes in more detail how
service calls work.

M-Series Remote Servicing
6
A Typical Service Call
This section describes a typical service call. The notes in
italics on the right show the programming commands used
to set up each feature of the service call.
Call Progress: Use Command:
On the day the remote service call is due,
the control unit starts calling at the time
specified by the Installer.
2-5-1-4 to store
phone numbers.
2-5-1-6-4 to set
date and time of
call.
2-5-1-6-5 to select
service interval.
The PC answers the call (if it is not already
busy with another) and identifies the control
unit by the Panel Site ID and Downloader
password. (All Downloader accounts must be
closed for a successful service call to take
place.)
2-5-1-1 to set
Downloader
password.
2-5-1-2 to set site
ID.
The PC then either establishes the
connection straight away (a “direct-in” call) or
drops the line and calls the control unit back
(a “call-back” call).
2-5-1-6-6 to chose
between “direct in”
or “call-back”.
2-5-1-3 Access
Mode must be set
to “unattended” to
use “call-back”.
Once the call is established Downloader
uploads all the necessary data from the
control unit, signals the control unit that the
service call was successful, and drops the
call.
The control unit logs the fact that the service
call was successful and then updates the
date of the next service call.
2-5-1-6-4 to check
date and time of
next call.
Ten seconds after the call ends, the control
unit triggers any output programmed as ATS
(Alarm Transmission System) Test, in order
to test Dual Path signalling devices.

M-Series Remote Servicing
7
When a Service Call Fails
If the control unit cannot connect to a service centre on the
first attempt, then it will make a total of two more attempts
as follows:
Call Progress for Failed Calls Use Command:
The control unit waits some random time
between 10 and 30 minutes and tries again.
The control unit tries a total of two times
during the the service time period. If the
second or third call would occur after the
service time period then the control unit tries
again the following day.
2-5-1-6-3 to set
start and end of
service time
period.
If none of the three call attempts succeed,
then the control unit will wait for the service
interval before making another three
attempts.
2-5-1-6-5 to check
service interval
The following section describes how to set up remote
service calls.

M-Series Remote Servicing
8
Commissioning the Control Unit
The Installer can set up remote servicing either from the
control unit, or using Downloader. The service centre must
first allocate a new Panel Site ID for the installation.
At the PC
These two steps are optional. If you do not wish to set up
an account at this time then start reading from “At the
Control Unit” below.
1. Set up an account for the control unit. Make sure that
it has the new Panel Site ID assigned by the service
centre.
2. If required, set up the profile you want to install on the
new control unit.
At the Control Unit
You must be in Installer mode, in Engineer Menu 2 to use
these commands:
1. Store the Downloader Password:
Select option 2-5-1-1.
Key in the letters one at a time, press |to move the
cursor along the display after each character.
Press [to finish.
2. Store the Panel Site ID in the control unit:
Select option 2-5-1-2.
Key in the letters one at a time, press |to move the
cursor along the display after each character.
Press [to finish.
(Make sure the Panel Site ID is unique to the control
unit.)
3. Set the Downloader access mode to Unattended if you
want the PC to call the panel at any time:
Select option 2-5-1-3.

M-Series Remote Servicing
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Press 3 so that the display shows “Unattended” on the
bottom line (you can also use the ¬and |keys).
Press [to finish.
4. Store the telephone number of the service centre PC
that is handling remote service calls:
Select option 2-5-1-4.
Press any number 1 to 8 to select the number of the
memory slot you wish to use then press [.
Key in the telephone number. Press the rkey if you
want to insert a 4-second pause.
Press [to finish.
Note down the number of the memory slot (1 to 8) that
you used.
5. Enable the control unit to make service calls:
Select option 2-5-1-6-1.
Press 2 (you can also use the ¬and |keys) so that
the bottom line of the display shows “Yes”.
Press [to finish.
6. Designate the service centre telephone number:
Select option 2-5-1-6-2.
Press the number of the memory slot you chose in
step 4, then press [.
(This step marks the selected memory slot as holding
the remote service centre number, and ensures that
the end user calls the correct number when they
employ user option 2-6-1-9, see page 17.)
Starting a Remote Service Call Manually
To check that your programming is correct make the
control unit start a remote service call:
1. Select Command 2-5-3.
2. Key in the number of the memory slot you that you
used to store the service centre telephone number
and press [.

M-Series Remote Servicing
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3. Press 5 then [.
The control unit dials the service centre telephone
number. Once the call is established, Downloader
records the configuration of the control unit and
creates a new account (if needed). Downloader then
uploads the necessary service information, stores it,
and then drops the connection.
Note: All accounts on Downloader must be closed to ensure a
successful service call.
Optional
If you do not wish to set up these options on Downloader
initially, then you can set up remote servicing from the
control unit as follows:
1. Enter command 2-5-1-6-3 and set the start and end of
the time window (see page 11).
2. Use command 2-5-1-6-4 to specify the date and time
of the next service call (see page 12).
3. Use command 2-5-1-6-5 to specify the service interval
(see page 12).
4. Use command 2-5-1-6-6 to specify the calling method
(“direct in” or “call-back”) (see page 13).
5. Use command 2-5-1-6-7 to specify the timing of the
Walk Test Alerts (see page 14).
6. Start a manual remote service call (see previous
section) to confirm that your changes have worked
(see page 9).