Cooper Security M-Series User manual

M-Series
User's
Guide

© Cooper Security Limited 2005-2006
Every effort has been made to ensure that the contents of this book are
correct. However, neither the authors nor Cooper Security Limited
accept any liability for loss or damage caused or alleged to be caused
directly or indirectly by this book. The contents of this book are subject to
change without notice.
iD Plus is a trademark of Novar ED&S. All trademarks acknowledged.
Printed and published in the UK.

1
Contents
Chapter 1: Introduction
Chapter 1: IntroductionChapter 1: Introduction
Chapter 1: Introduction ................................
................................................................
................................................................
................................................................
.....................................
..........
.....2
22
2
About the Alarm System.............................................................................................. 2
About Zones and Wards.............................................................................................. 3
Zones ...................................................................................................................... 3
Wards ...................................................................................................................... 3
About the Keypad....................................................................................................... 4
LCD Keypad ........................................................................................................... 4
Keypad Features .................................................................................................... 4
Communication Devices............................................................................................ 5
Remote Signalling................................................................................................... 5
Downloading .......................................................................................................... 5
Chapter 2: Operating your Alarm System
Chapter 2: Operating your Alarm SystemChapter 2: Operating your Alarm System
Chapter 2: Operating your Alarm System................................
................................................................
...........................................
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...........6
66
6
Getting Started ............................................................................................................ 6
Accessing the System............................................................................................. 6
Selecting Options.................................................................................................... 6
Setting Your Alarm System ........................................................................................... 7
The First Step – Entering Your User Code................................................................. 7
Selecting the Wards to Set (Part Setting) ................................................................. 8
Selecting the Ward Groups to Set (Part Setting)...................................................... 8
Leaving the Protected Area.................................................................................... 9
Unsetting Your Alarm System ..................................................................................... 10
Selecting the Wards to Unset ................................................................................ 12
Selecting the Ward Groups to Unset..................................................................... 12
Silencing an Alarm .................................................................................................... 13
Resetting the System ................................................................................................. 14
Obtaining a Remote Reset Code ........................................................................ 15
Other Operations....................................................................................................... 16
Special User Codes .............................................................................................. 16
Panic Alarm at Keypad ........................................................................................ 16
Chapter 3: Troubleshooting
Chapter 3: TroubleshootingChapter 3: Troubleshooting
Chapter 3: Troubleshooting ................................
................................................................
.............................................................
..........................................................
.............................17
1717
17
Alert Messages .......................................................................................................... 17
Other Messages ........................................................................................................ 19
Setting the System with Zones Active ........................................................................ 22
Overview ............................................................................................................... 22
Setting with View Errors .......................................................................................... 22
Setting with Ignore Errors ....................................................................................... 23

2
Chapter 1: Introduction
About the Alarm System
M-Series alarm systems use state-of-the-art
electronics to provide comprehensive but
flexible protection for large domestic and
commercial premises. Each system
comprises components linked to a central
control panel that is concealed but
accessible for maintenance.
This guide describes how to set, unset and
reset your alarm system.
The alarm system has two user menus,
each of which contain several options.
These menus are described in the
Manager's Manual.
To ensure problem-free operation, discuss
the system with your alarm company or
system manager before operating it.

3
About Zones and Wards
Zones Your alarm system has a number of
“zones”. Each zone is a detection
device, such as a movement sensor
or magnetic contact, that is monitored
by your alarm system. Each zone has
a unique 4-digit number and an
optional description of up to 16
characters to identify it.
Your alarm company has configured
each zone to respond in a certain way
when it is activated, depending
whether the system is set or unset. For
example, a zone that uses a Passive
Infra-Red (PIR) detector may cause a
full alarm when triggered when the
alarm system is set.
Wards
Zones are grouped into wards, which
can be set and unset independently.
Each ward can consist of one or more
zones.
Users may be given access to all
wards or to selected wards. You can
set and unset only the wards to which
you have access.

4
About the Keypad
You can operate your alarm system from
one or more keypads located around the
premises.
LCD Keypad
The keypad can be used
to set and unset the
alarm system, and also
to program and test it.
The information shown
on the display is referred
to throughout this guide.
The keypad may include
a proximity tag reader.
123
7
ENT
654
89
0
SYSTEM OPEN
17:30 Thu 01 Jan




ESC#
Keypad Features 1. Display:
Display:Display:
Display: Shows the date and time, a banner
message (configured by your alarm
company1) and other system messages.
2. Green power indicator:
Green power indicator:Green power indicator:
Green power indicator: Glows steadily when
power is present.
3. Function indicator:
Function indicator:Function indicator:
Function indicator: By default, this indicates
that there is more than one alert message to
reset (page 14).
The indicator can also be programmed by
an engineer2to show other conditions.
4. Keys:
Keys:Keys:
Keys: These are used to operate the system.
5. Cover:
Cover:Cover:
Cover: Folds down to reveal the keys.
1Engineer option 1-7 or User option 1-7
2Engineer option 1-4; by changing keypad output to follow an event other than "Pending"

5
Communication Devices
Some models in the M-Series range1are
fitted with an on-board modem, which can
be connected to a telephone line to signal
alarms and other events to an Alarm
Receiving Centre (ARC). Other advanced
communicators can be connected to your
alarm system for enhanced
communications security, such as the
ETHER800 series.
Remote Signalling
If your system has been fitted with a remote
signalling device, it is important that you
fully understand how to operate your alarm
system. Misuse may result in a police
response to a false alarm.
Downloading
If your alarm system has an on-board
modem1, a personal computer (PC)
running the Downloader software can
connect to your alarm system through a
telephone line. This enables the system to
be programmed and tested remotely.
This feature is known as downloading and is
normally performed with your authorisation
by either your alarm company or your ARC.
1All models except M750 and M550
A
RC
Public Service
Telephone
Network
Protected Premises
Public Service
Telephone
Network
Protected Premises
Remote PC

6
Chapter 2: Operating your Alarm System
Getting Started
Accessing the System Before you can set, unset or select other
options, you must enter your unique user
code or present your proximity tag (if used).
The user code may be 4 or 6 digits,
depending on how your system is set up1.

You have a user code or a proximity
tag, not both.
Selecting Options
After entering your user code or presenting
your proximity tag, the Set/Unset menu is
displayed if there are no alerts to reset
(page 14). For example:
0=Set Selection
[Ent]=User Level
After entering your user code or presenting
your proximity tag, use the keypad to select
the option you require:
|to scroll up through the options. Only
relevant options are shown, e.g. "0=Set
Selection" is not shown if all wards are set.
¬to scroll down through the options.
0to set/unset wards (page 7 or 10).
rto set/unset ward groups (page 8 or 12).
]to exit without changes.
1Engineer option 1-9-3

7
Setting Your Alarm System
Use the following procedure to set your
alarm system.

Before setting, check that all relevant
areas have been vacated and all
doors and windows are securely
closed. You cannot set the system while
a zone is active (see page 22).
The First Step – Entering Your User Code
BANNER TEXT
17:30 Sun 01 JAN 1. At the keypad, enter your user code or
present your proximity tag.
0=Set Selection
[Ent]=User Level
or
0=Set With Omits
[Ent]=User Level
2. You will see one of the screens shown
opposite. Press:
•
••
•
0– to set your system. Audible
feedback is provided by the
sounder, unless disabled1.
If the system does not automatically
set, continue from Selecting the
Wards to Set (next page).
Pressing 0when "Set With Omits" is
displayed sets the system with
selected zones omitted2.
•
••
•
8– as 0, but sets your system
silently3.
•
••
•
[– to enter the User menus. See
the Manager's Manual
1User option 1-8
2Defined by User option 1-2 or 1-3
3Requires P.Set Hotkey
P.Set HotkeyP.Set Hotkey
P.Set Hotkey in Engineer option 1-9-1 to be set to NO
NONO
NO; not affected by User option 1-8

8
•
••
•
r– to set a ward group. See
Selecting the Ward Groups to Set.
•
••
•
|or ¬– to display the next/previous
option.

The setting procedure continues
automatically if you do not press a key
within a specified period1.
Selecting the Wards to Set (Part Setting)
Set Selection :-
Ward > **...... Your user code settings2determine the
wards you can set and whether they set
automatically.
If you see the screen shown opposite, use
the numeric keys to select the wards to set,
then press [. Any ward numbers shown will
be set. (A “*” indicates that the ward will not
be set, and “.” Indicates that you have no
access to the ward.)
Go to Leaving the Protected Area (page 9.
Selecting the Ward Groups to Set (Part Setting)
If wards have been allocated to groups3,
you can set all wards in a group with one
operation.
To set a ward group:
0=Set Selection
[Ent]=User Level 1. At the screen shown opposite, press r.
1Select Menu timer in Engineer option 1-5-2
2User option 2-4-1
3Engineer option 1-8-1 or User option 2-8

9
Alternatively, press a ward group hot
key1.
Setting Group 1
Press ENT To Set 2. Select the ward group you want to set
by pressing a number key (or scrolling),
then [. For example, press 2 then [
to set ward group 2.
The top line of the display shows the
group description2.
3. Leave the protected area (see below).
Leaving the Protected Area
When leaving the protected area:
Exit Now
Arming System 1. Leave via the designated exit route. The
internal sounder will sound if you have
not set silently.
2. Close the final door and press the exit
terminator button (if fitted).
17:31 Sun 01 JAN 3. When the internal sounder stops, the
system is set.

If the exit tone changes to an alarm
tone, see page 13.
1Requires P.Set Hotkey
P.Set HotkeyP.Set Hotkey
P.Set Hotkey in Engineer option 1-9-1 to be set to YES
YESYES
YES
2Customisable using User option 1-7-7

10
Unsetting Your Alarm System
To unset the alarms system, go directly to
the keypad and follow the instructions in
one of the two sections depending on
whether the internal sounder is making a
sound.
If the internal sounder is making a sound:
If the internal sounder is making a sound:If the internal sounder is making a sound:
If the internal sounder is making a sound:
Please Unset
System 1. The internal sounder will sound and you
will see the message shown opposite if
you have started the entry timer1(e.g.
by triggering a detector that monitors
your Final Exit area). The sound will
continue until you have unset the
system.
2. Enter your user code or present your
proximity tag to the keypad.
If the entry timer was started, entering
your user code may be all you have to
do to unset the alarm system. If you are
prompted to unset wards, continue
from Selecting the Wards to Unset.

An alarm occurs if you do not enter a
code or present a tag before the entry
timer expires2.
1Engineer option 1-5-1 or 1-8-3
2External sounders may be delayed by 30 seconds if set in Engineer option 1-9-3

11
If there is no sound (you have not started the entry time
If there is no sound (you have not started the entry timeIf there is no sound (you have not started the entry time
If there is no sound (you have not started the entry timer):
r):r):
r):
1. Enter your user code or present your
proximity tag to the keypad.
0=Unset System
[Ent]=User Level
0=Set Selection
[Ent]=User Level
2. You will see one of the screens shown
opposite. You can now do one of the
following:
•
••
•
If necessary, scroll (|or ¬) to
display "0=Unset System", then press
0. If the system does not unset
automatically, continue from
Selecting the Wards to Unset (next
heading).
•
••
•
Press 0at "0=Set Selection" – to set
wards that are not currently set.
Refer to the setting instructions for
further details (page 7).
•
••
•
Press r– to select a ward group to
unset. See Selecting the Ward
Groups to Unset (next page).

Pressing [when “[ENT]=User Level” is
displayed takes you into the User
menus – see the Manager's Manual.

12
Selecting the Wards to Unset
Your user code settings1determine the
wards you can unset and whether they
unset automatically.
Unset wards :-
Ward > **...... If you see the screen shown opposite, use
the numeric keys (e.g. 1) to select the
wards to unset, then press [. Any ward
numbers shown will be unset. (A “*”
indicates that the ward will not be unset,
and “.” Indicates that you have no access
to the ward.)
Selecting the Ward Groups to Unset
If wards have been allocated to groups2,
you can unset all wards in a group with one
operation.
To unset a ward group:
0=Unset System
[Ent]=User Level 1. At the screen shown opposite
(displayed only if you have not started
the entry timer), press r. Alternatively,
press a ward group hot key3.
Setting Group 1
Press ENT To Set 2. Select the ward group you want to
unset by pressing a number key (or
scrolling), then [. For example, press 2
then [to unset ward group 2.
The top line of the display shows the
group description4.
1User option 2-4-1
2Engineer option 1-8 or User option 2-8
3Requires P.Set Hotkey
P.Set HotkeyP.Set Hotkey
P.Set Hotkey in Engineer option 1-9-1 to be set to YES
YESYES
YES
4Customisable in User option 1-7-7

13
Silencing an Alarm
If an alarm has occurred and you want to
silence the sounders:
1. Enter your user code or present your
proximity tag. This silences both the
internal and external sounders.

If your user code has no access to the
ward that is in alarm, entering your user
code or proximity tag silences external
and internal sounders, but does not
reset the strobe or outputs.
Unset wards :-
Ward > .2...... 2. If your system has more than one ward,
press [at this prompt.
ALARM 0002
03:14:47 01/01 3. The display temporarily shows details of
the alarm, including the zone that
caused the alarm (if appropriate), the
time and the date.
! ALERTS !
17:38 Wed 16 MAR 4. An ALERTS message appears. This
indicates that the system needs to be
reset, as described next.

14
Resetting the System
Resetting the system enables you to review
the alerts that have taken place and clears
the ALERTS message on the main screen. In
some cases, you may not be able to set
your alarm system until you have reset it.

Any user can silence the sounders and
review the message, but some alarms
may require an engineer or remote
reset code (page 15) to reset the
system.

The keypad sounder may emit a
warning chime every minute if the
system needs to be reset.
To reset your alarm system:
! ALERTS !
17:38 Wed 16 MAR 1. Enter your user code or present your
proximity tag when you see the ALERTS
screen.
01 Faults. Press
'Ent' to view. 2. The screen shown opposite shows how
many alert messages there are.
ALARM 0005
08:13:45 01/01
3. Press [to view each message in turn
(see page 17 for details).

Pressing ]lets you to access the user
menus, but does not reset the system.

15
Press ENT
To Reset
4. You will see the message shown
opposite once you have reviewed
each message. Press [to reset the
system.
The ALERTS message should not appear
again, unless:
•
••
•
The condition still remains (e.g. a mains
failure).
•
••
•
You need to call an engineer.
•
••
•
A remote reset code is required (see
below).
Obtaining a Remote Reset Code
RING A.R.C. FOR
REM. RESET CODE You will see the screen shown opposite if
there is an arrangement to obtain a remote
reset code from an Alarm Receiving Centre
(ARC)1.
To obtain and enter the remote reset code:
Press ENT
To Reset 1. Press [at this message.
- REMOTE RESET –
Quote > 5820 2. Make a note of the displayed code.
The code may be 4 or 6 digits2.
The top line of the screen may have
been customised by your alarm
company3.
1Engineer option 1-3-2
2Engineer option 1-9-3
3Engineer option 1-7

16
3. Contact your ARC and quote the code.
The ARC will ask you for details of the
alarm. If there is no need for an
engineer to visit, the ARC will give you a
remote reset code.
- REMOTE RESET –
Reply > 0000 4. Press |to display the screen shown
opposite, enter the remote reset code,
then press [.
Other Operations
Special User Codes Depending on how your system is set up1,
entering a user code may:
•
••
•
Generate a silent duress alarm to
indicate that you are being coerced
into gaining access.
•
••
•
Generate a full panic alarm.
•
••
•
Isolate (shunt) zones. Entering the code
again reinstates the zones.
Panic Alarm at Keypad If keypad panic alarms are enabled2,
pressing keys 1 and 3 generates a panic
alarm.
1User option 2-4-1
2Engineer option 1-9-1-25

17
Chapter 3: Troubleshooting
Alert Messages
This section gives the meaning of each
message that can be displayed when
resetting the system (page 14). Contact
your alarm company if there are problems
you cannot resolve.
ALARM 0005
08:13:45 01/01 A zone alarm has occurred. The zone
number is displayed, together with the time
and date.
PSTN LINE FAULT
12:00 Sun 01 JAN The remote signalling device fitted to your
alarm system is reporting a fault on the
telephone line. You may not be able to set
your system until you clear the fault.
AC Mains Fault There is no mains power to the control unit
and the alarm system is running on its
standby battery. You may not be able to
set your system until the power is restored. If
the fault persists, the standby battery will
eventually run flat.
Battery Fault
The standby battery has developed a fault
or is disconnected. You may not be able to
set your system until the fault is cleared.
PANEL LID TAMPER
08:13:45 01/01 The lid of the control unit has been
removed. You may not be able to set your
system until the fault is cleared.

18
AUXILIARY X TAMP
12:00 Sun 01 JAN The control unit has auxiliary tamper zones
for monitoring auxiliary devices. The lid of a
device has been removed. You may not
be able to set your system until the fault is
cleared.
BELL TAMPER
12:00 Sun 01 JAN
The lid of the external sounder has been
removed. You may not be able to set your
system until the fault is cleared.
TEST CCTS FAILED
12:00 Sun 01 JAN
One or more zones failed during a test
routine initiated by your alarm company.
You can still set and unset your system but
you should contact your alarm company.
TAMPER 0001
Office Window This message is displayed when a zone's
tamper circuit has been activated.
CALL ENGINEER TO
RESET SYSTEM An engineer code or remote reset code
needs to be entered to reset the system.
Reset Required See CALL ENGINEER TO RESET SYSTEM.
RING A.R.C. FOR
REM. RESET CODE You need to contact an Alarms Receiving
Centre for a remote reset code (see page
15).