TeleAlarm TA72 User manual

TA72 User Manual
TA72_UM_EN_V1.5_2019.09
en User Manual

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Table of contents
1 Safety ............................................................................... 6
1.1 Intended use ................................................................................... 6
1.2 Improper use .................................................................................. 6
1.3 User qualification ............................................................................ 6
1.4 Warnings and symbols used .......................................................... 7
1.5 Safety instructions .......................................................................... 7
2 Features ........................................................................... 9
3 Scope of delivery .......................................................... 10
4 Product description ...................................................... 11
4.1 Device description ........................................................................ 11
4.2 Emergency call button .................................................................. 11
4.3 Cancel / Action button (S button) ................................................. 12
4.3.1 Cancel emergency call ................................................................................... 12
4.3.2 Take the first incoming call ............................................................................. 12
4.3.3 Action button: Service Call ............................................................................. 12
4.3.4 Action button: device status ............................................................................ 12
4.4 Device indications ........................................................................ 13
4.4.1 Light signals .................................................................................................... 13
4.4.2 Local voice announcements from the device ................................................. 14
4.4.3 Error messages .............................................................................................. 15
5 Installation ..................................................................... 16
5.1 Installation recommendations ....................................................... 16
5.2 Installing the TA72 ........................................................................ 17
5.3 Connecting the TA72 .................................................................... 18
5.3.1 PSTN connection ............................................................................................ 18
5.3.2 External telephone connection (option) .......................................................... 19
5.3.3 Ethernet (LAN) connection ............................................................................. 20

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5.3.4 Power connection ........................................................................................... 21
5.3.5 Performing a test ............................................................................................ 21
5.4 Switching off ................................................................................. 22
6 Programming ................................................................. 23
6.1 Programming methods ................................................................. 23
6.2 Special button functions ............................................................... 24
6.2.1 Maintenance button ........................................................................................ 24
6.2.2 Resetting the TA72 ......................................................................................... 24
6.2.3 Restoring the TA72 to default settings ........................................................... 24
6.2.4 Entering Service mode ................................................................................... 25
6.2.5 Exiting Service mode ...................................................................................... 25
6.3 Registering wireless transmitters 1 and 2 ..................................... 26
6.4 Setting Dynamic Host Configuration Protocol (DHCP) and
announcing IP address ................................................................. 26
6.5 Wireless transmitter range test ..................................................... 27
7 Additional devices ........................................................ 28
7.1 Wireless transmitter ...................................................................... 28
7.2 Installing wireless transmitter on necklace ................................... 29
7.3 Shortening the necklace cord ....................................................... 30
7.4 Wireless detectors ........................................................................ 30
8 Operation ....................................................................... 31
8.1 Emergency call to an alarm receiving centre ................................ 31
8.2 Emergency call to a landline telephone ........................................ 31
8.3 Button functions on a landline telephone ..................................... 32
8.4 Taking phone calls ....................................................................... 33
8.5 Test instructions ........................................................................... 34
8.5.1 Automatic test emergency calls ...................................................................... 34
8.5.2 Automated control functions ........................................................................... 34

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9 Cleaning, disinfection, maintenance, reuse ............... 36
9.1 Cleaning and disinfection ............................................................. 36
9.2 Maintenance ................................................................................. 37
9.3 Reuse ........................................................................................... 37
9.4 Disposing of the device ................................................................ 38
9.5 Replacing the unit battery ............................................................. 39
9.6 Replacing the battery of the wireless transmitter ......................... 42
10 Appendix ....................................................................... 43
10.1 TA72 technical specifications ....................................................... 43
10.2 Technical specifications of wireless transmitter ........................... 44
10.3 Certifications and approvals ......................................................... 45
10.4 Licences ....................................................................................... 46
10.5 Conformity .................................................................................... 46
10.6 Wall mounting ............................................................................... 47

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1 Safety
This user manual contains important information for safe installation and operation of the
TA72 devices.
Proper installation and configuration of the TA72 is the basis for a reliable communication
between persons requiring assistance at home and an alarm receiving centre or other
telephone connection.
A prerequisite for the error-free functioning of the device is that you have read and
understood these instructions before using it.
If you require additional information about the TA72, please contact TeleAlarm or visit the
website at www.telealarm.com.
1.1 Intended use
Intended use means that the TA72 may only be operated within the limits of its technical
specifications and in conformity with the information given in these instructions. Any other
use will be regarded as misuse and can result in malfunctions and damage.
The TA72 is used:
– as part of a carephone system to send emergency calls to an alarm receiving centre,
– or as a standalone device to send emergency calls to a private phone connection,
– for voice connections between the person who requires assistance and the call recipient,
The operator (operating company) is responsible for ensuring the TA72 is used as intended.
The operator must ensure that the operating staff fulfil all the required conditions for the
installation and utilisation of the device.
1.2 Improper use
Improper use of the TA72 is any unauthorised and therefore non-permitted usage or
modification of the hardware. The operator of the device bears sole responsibility for any
damage resulting from this.
The TA72 must not be used as an audio baby-monitor.
1.3 User qualification
For the configuration and parametrisation of the TA72, specific tool and device knowledge
is required. These tasks may only be carried out by trained and authorised personnel.
The TA72 and the wireless transmitter must be serviced and repaired by an authorised
service partner.

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1.4 Warnings and symbols used
Depending on the hazard level, the warnings and notes used in this manual have the
following meaning:
1.5 Safety instructions
Adhere to the following safety instructions to avoid personal injury, equipment damage and
malfunctions:
– Do not install the device near a heating appliance.
– Do not expose the device to direct sunlight.
– Do not install the device in a wet or humid environment.
– Never touch the power adapter with wet hands.
– Do not attempt to open the device or the power adapter.
– When unplugging the device from the power outlet, never pull on the power cord but
always grip the power adapter.
– Connect the TA72 only to a professionally installed 230V AC /50 Hz power outlet with a
fuse of up 16 A near the TA72.
– Do not install the TA72 in the proximity of DECT/GSM telephones, TV sets, large metal
objects, microwave appliances or radio telephones. This will impair the reception of
signals from the wireless transmitter.
– Use only original cables and power adapters. Other power adapters could damage
the device. For replacement, use the same type of power supply as the one delivered
with the product.
– Use the device only in the country where it has been delivered.
– Electrolytes or gases may be emitted from the battery should it leak under exceptional
circumstances. If this happens, deactivate the device by isolating it from the network
and power supply. Battery replacement must be carried out by trained service
personnel only.
WARNING!
means that fatal or serious injury can occur if the described precautions are not taken.
NOTE
means that damage to the equipment or undesirable effects may occur if the described
precautions are not taken.
INFO
General notes and additional information.

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– Comply with your national regulations, guidelines and requirements for the disposal of
end-of-life electrical equipment and batteries.
– Repairs may only be performed by an authorised service partner.
– Be sure to allow the required space around the device. The TA72 must be easily
accessible.
– The wireless transmitter provided with the TA72 contains a button cell battery. If the
button cell battery is swallowed, it can cause severe internal burns in just two hours and
can lead to death. Keep new and used batteries out of the reach of children. If the
battery compartment does not close securely, stop using the product and keep it out of
the reach of children. If you think batteries might have been swallowed or placed inside
any part of the body, seek immediate medical attention.
Electrostatic discharge
WARNING!
The TA72 contains highly sensitive electronic components. It should be opened only in
an ESD protected environment. Discharge electrostatic loads by touching a grounded
conductive surface before you open the device.

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2 Features
The TA72 has been designed to ensure maximum security for persons living in their own
homes or in locations where assistance could be needed. It can be used to send
emergency calls to an alarm receiving centre or a telephone.
The person requiring assistance activates a call by pressing a button on the TA72 or by
using a wireless transmitter. This action establishes a voice connection between the person
requiring assistance and the call recipient.
The device has two basic operating modes:
1. The TA72 is part of a carephone system that consists of an alarm receiving centre that can
be reached at any time and the device itself. Calls are sent to this alarm receiving centre.
2. If the TA72 is operated as a standalone device, emergency calls will be sent to private
phones.
The TA72 can be used with up to 10 wireless transmitters.
The TA72 is able to store up to 10 different destination numbers (telephone numbers or
IP addresses). When an emergency call is sent and if the call to the first number is not
successful, the TA72 will try the next number. If the final number has been dialled
unsuccessfully, the device starts with the first number again and continues until it sends
an emergency call successfully. A single programmed number will be tried 12 times.
The maximum number of dial attempts is set to 15 attempts.
NOTE
This device must be tested weekly. See section 8.5 "Test instructions".

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3 Scope of delivery
1. TA72 including pre-installed, rechargeable unit battery
2. Quick Guide for users
3. Optional manual for technicians/installers
4. Power adapter
5. Optional telephone cable and/or network connection cable
6. Necklace or bracelet
7. Wireless transmitter (battery included)
Additional accessories can be supplied on request.
WARNING!
To reduce the risk of fire and electric shock, always replace damaged components and
parts with identical ones.
INFO
You can find user manuals and complete documentation for the devices at:
www.telealarm.com

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4 Product description
4.1 Device description
1. Cancel / Action button
2. Emergency call button
3. Maintenance button
4.2 Emergency call button
If you require help, press the Emergency call button to initiate a call.
The call will be answered either by a person at the alarm receiving centre, a relative or
other individual, according to the programmed destination.
21 3

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4.3 Cancel / Action button (S button)
4.3.1 Cancel emergency call
If you have pressed the Emergency call button by mistake, you can cancel the call with
the Action button during the pre-alarm time.
Press the Action button until the unit announces Stop. Emergency calls cannot be
cancelled after the pre-alarm time.
4.3.2 Take the first incoming call
If your TA72 is delivered to you unprogrammed, this special function allows you to accept
the first incoming call (PSTN connection only).
► Press the Action button 3 times within 3 seconds.
If the first incoming call is from your alarm receiving centre that supports this functionality,
the operator can start a remote programming session. For more information, see the
Reference Manual.
4.3.3 Action button: Service Call
The Action button can also be used to initiate a Service Call. If you press the Action button
and hold it for at least 2 seconds, the unit dials a call number that has been programmed for
the Service Call and you will hear the announcement Service Call.
4.3.4 Action button: device status
If there is a malfunction, the Action button flashes.
Press the Action button to hear an announcement of the detected problem.

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4.4 Device indications
4.4.1 Light signals
The TA72 has two indicator lamps that display the status of the device. The symbols have
the following meanings:
Lamp shines bright
Lamp shines dull
Lamp flashes (0.5 s)
Lamp flashes quickly (0.1 s)
Status Description or action Blue Red
Initialisation After power on
Device not programmed The device will beep 5 times in
succession every 10 seconds, and the
LEDs will flash alternately.
Error Error message is announced once.
Press the Action button to repeat the
error message.
See Section 4.4.3.
Standby, normal mode
The device is in standby.
Standby, battery-operated
Standby mode with the Action button set as service button
Pre-alarm Can be cancelled with the Action button
Connection Connection established

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4.4.2 Local voice announcements from the device
Speak Speak (indication for the hearing impaired)
Listen Listen (indication for the hearing impaired)
Repeated call When a call is repeated
Call activated If the call is not acknowledged, a new call
will be sent.
Call back waiting time Pressing the Action button acknowledges
the alarm.
Status Description or action Blue Red
Voice announcement Meaning
"Emergency call" When the Emergency call button is pressed
"Call activated" Connection failed - device is calling again
"Stop" The emergency call was cancelled by pressing the
Action button during the pre-alarm time.
"Service Call" When the Action button is pressed, if it is programmed
as a service button
"Emergency call cleared" When a repeated call is acknowledged on the device
"Call ended" When a callback is acknowledged on the device
"Radio button [x]" When a wireless transmitter button is pressed, x being
the number of the transmitter, from 1 to 10

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4.4.3 Error messages
Error messages are announced by the TA72 locally and/or by the telephone in
phone protocols. When synthetic speech mode is disabled, error messages are only
announced by beeps.
Voice
announcement
Media "Synthetic speech
disabled" mode
Meaning and action
needed
<Power failure> Local & phone 1 beep Main power supply failure.
Check the power connection.
<Power failure
ended>
Phone – Main power supply restored
<Line failure> Local & phone 2 beeps Connection to PSTN or
IP network has been lost.
Check the connection.
<Unit battery
empty>
Local & phone 3 beeps The unit battery is empty.
Connect the device to the
main power supply.
<Transmission
failure>
Local 4 beeps Emergency call not sent.
Contact the alarm receiving
centre.
– Local 5 beeps Device is not operational.
For more information, see
the Reference Manual.
<Failure zero-one> Phone 4 beeps Radio frequency jamming
Another wireless transmitter
is disrupting the radio signal.
<Failure two [x]> Phone 3 beeps Wireless transmitter [x]
battery empty. Replace the
wireless transmitter battery.
<Failure three [x]> Phone 4 beeps Wireless transmitter [x] radio
transmission failure.
Check the wireless
transmitter.

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5 Installation
5.1 Installation recommendations
– Place the TA72 on a flat and non-slip surface.
– Do not cover the microphone (right-front side of the device) and the loudspeaker (top of
the device).
– The TA72 must be connected to the original power adapter.
– To send an alarm, at least one alarm receiver (an alarm receiving centre or a private
phone) must be programmed.
– The power adapter of the TA72 must be at least 10 cm away from the device.
– The power adapter must be plugged into a wall socket in the proximity of the TA72 and
must remain easily accessible at all times.
– Construction materials affect the range of the device. For example, reinforced concrete
walls hamper the radio signal more than a brick wall.
– The location of the TA72 affects the range of the transmitter. The best place to locate it
is a central room.
INFO
Before starting to install and program the TA72, please read the safety instructions in
chapter 1 "Safety" and the following recommendations carefully.
NOTE
The TA72 can be operated equally on a landline connection via the telephone outlet (PSTN)
and via Ethernet (LAN).
If several media (PSTN, LAN) are used during the alarm call sequence, several paths are
used for transmission of the alarm. The use of a combination of transmission methods
therefore increases the reliability of alarm transmission.
This device can transmit alarms via a dial-tone PSTN network with analogue protocols
such as RB2000, TTNew+, CPC or BS8521. As technology advances and competition for
bandwidth capacity increases, telephone providers will switch all voice telephony
transmissions to compressed digital transmission methods. This technological changeover
from an analogue to a digital environment may lead to problems. Alarm transmission with
analogue protocols via the PSTN will become difficult and unreliable.
The changeover to digital IP telecommunication is inevitable and already in progress.
For this reason, TeleAlarm urgently recommends the use of digital protocols such as RBIP
or SCAIP in order to ensure reliable alarm transmission.
The best way to ensure that alarms are securely transmitted to the alarm receiving centre is
to vary the communication paths (e.g. LAN and GSM) and the protocol types, ideally digital
protocols, within the alarm call sequence of the device.

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5.2 Installing the TA72
Placing on a surface
The TA72 is designed for use at home. Many items of furniture are coated with a variety of
paints, varnishes and plastics. The feet of the TA72 may leave marks on furniture as a result
of chemical processes.
Wall mounting
You can mount the TA72 directly onto a wall. See section 10.6 "Wall mounting", page 47.

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5.3 Connecting the TA72
5.3.1 PSTN connection
1. Insert the plug of the telephone cable into the corresponding socket (1) on the TA72.
Feed the cable through the cable channel and through the opening on the back of
the device.
2. Fit the plug of the telephone cable into the socket of the telephone outlet.
1
NOTE
Only connect the device to a telephone outlet that has been correctly installed by your
telephone service provider. The TA72 is designed to be connected to the public telephone
network.

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5.3.2 External telephone connection (option)
1. Insert the plug of the external telephone cable into the corresponding socket (2) on
the TA72. Feed the cable through the cable channel and through the opening on the
back of the device.
2. Fit the other end of the external telephone cable into your telephone.
2
WARNING!
Risk to the person in need of assistance as a result of failed emergency calls.
In the event of an emergency, the device must be able to send out an emergency call even
if a phone call is in progress at the time.
To check whether an emergency call can be sent:
1. Make a phone call as you normally would.
2. When the phone call is in progress, press the Emergency call button.
► If the setup is correct, the phone call will be interrupted immediately after the pre-alarm.
WARNING!
Risk to the person in need of assistance as a result of failed emergency calls.
With a private branch exchange (PABX or a digital box), there is no guarantee that a phone
call will be interrupted by the emergency call.

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5.3.3 Ethernet (LAN) connection
1. Insert the plug of the network connection cable into the corresponding socket (3) on
the TA72. Feed the cable through the cable channel and through the opening on the
back of the device.
2. Depending on your installation configuration, fit the other end of the network connection
cable into your router outlet or switch.
3
NOTE
Be aware of potential limitations due to network availability. In the case of DSL or cable
connections, please be aware of the potential effects of power failures. Prioritising an
emergency call may not always be possible.
NOTE
The TA72 should only be connected to a device with the autonegotiation procedure enabled
for Ethernet communication.
NOTE
Use only the original flat LAN cable supplied by TeleAlarm.