
LIFT DESK WITH CONTROLLER
Specification
TROUBLESHOOTING
Issues(s)
Desk does not go up or down
Check all connections. Make sure power cord is
plugged into thecontrol box and a power outlet.
Unplug the power cord and replug after 10 seconds.
Re-initialize the desk. If the problem persists, switch
motor cables from one port to another at control
box and re-initialize one more time. If you have
been using the desk continuously for 2 minutes,
non-movement might be due to overheat. Stop
using the desk for 10 minutes and let it cool down.
Reset may be needed from time to time in events like non-movement, uneven movement,
sudden power outage, over-load, overheat and etc.
For most electronic devices, reset is simply a power-off and a power-on. This desk has
dual motors. The reset involves more than a conventional power-off and power-on as both
motors need to be synchronized. The reset process is the same as initialization. If your desk
has memory controller, press and hold both UP and DOWN arrow buttons, and release both
buttons when 000 appears. If your desk has basic 2-button controller, press and hold UP
and DOWN arrow buttons for 3 seconds, and then release both buttons. The desk will first
go to the lowest position, then the highest position and finally stops in between.
Unplug the power cord and re-plug after 10 seconds.
Re-initialize the desk. If the problem persists, switch
motor cables from one port to another at control box
and re-initialize one more time.
It is normal that desk wobbles slightly at standing
height when in use. Make sure all the screws are
tightened and adjust leveling studs if the floor is
uneven.
It is normal that the desk is noisier when one stage
extends into the other. Apply silicon based lubricant
if it is unusually noisy.
Columns do not go up evenly.
Desk wobbles pretty excessively.
Desk is unusually noisy
Solution
ERROR CODE FOR DESK WITH MEMORY CONTROLLER
The digital display shows the error code s below to suggest the issues that users may
encounter during the operation.
The controller is a simple yet classic hand control for height-adjustable desk. It allows the user to set four preferred heights and equipped with a three-digit height display.
You can preset up to four positions. Use knob switch to move the desk to your desired position.
•3-digit display shows the height of the desk.
•Memory functionality (4 settings)
•Mounted to the desk front side
•Knob switch for up and down
•Especially designed for adjustable height desk application.
Users must conduct a reset when the desk operated for the first time.
Simultaneously press button 3 and 4 for 8 seconds.
Continue pressing the buttons until both columns are in lowest position.
When finished with the reset, the control box makes a beep sound and
the buttons can be released. Then, the display will show starting height.
088
150cm (59”)
80cm (31”)
72cm (28”)
122cm (48”)
~
120cm (47”)
80cm (31”)
72cm (28”)
122cm (48”)
~
Not reset completely
Solution
Overuse protection
Unbalance protection
Anti-collision
M1 Motor over-current protection
M2 Motor over-current protection
No Hall sensor from M1
No Hall sensor from M2
No current from M1
Error Code
E00
E01
E02
E03
T-touch ProtectionE04
E11
E12
E21
E22
E31
E32 No current from M2
*Knob switch: Adjust the height adjustable desk to go up or down.
1 2 3 4
Simultaneously press the preferred memory buttons (1,2,3,4) with scrolling down
or up knob switch for 3 seconds, once the display shows P1 or P2 or P3 or P4,
means the position is memorized. Then, just press button 1,2,3 or 4 to move
desk to memorized position.
0P1
1 2 3 4
070
1 2 3 4
150cm 120cm WARRANTY AGREEMENT
● If the product has defects in material or manufacture, COUGAR will provide repair and replacement
service within the warranty period.
● Our warranty service is based on the date of the invoice or warranty card.
GLOBAL WARRANTY POLICY
WARRANTY PERIODS OF COUGAR WORK PRODUCTS
Product : COUGAR ROYAL ELECTRIC STANDING DESK
Warranty: 2-Year Warranty for COUGAR Electric Standing Desk / 5-Year Warranty for lifting column.
This warranty gives you specific legal rights. You may also have other rights granted under local law.
These rights may vary.
www.cougarwork.com
WARNING
●Please wear protective gloves when assembling the Desk. It is your own responsibility to use appropriate protection
to prevent any physical damage.
●Do not use abrasive products or scrub energetically when cleaning. Please stick to gentle products suitable for
delicate materials.
●All parts should be checked monthly to confirm their integrity and to make sure that the screws are not loose.
●If any part of the product is or appears to be damaged, missing or loose, please contact the local distributor and
do not use the product. WARNING
LOYALTY FOUNDER ENTERPRISE CO., LTD.
13F, NO.859, Jingguo Rd, Taoyuan Taiwan, R.O.C
TEL:+886-3-3269123
COUGAR WORK. All Rights Reserved. Made in China
CONTACT INFORMATION