Cpi Synq User manual

SynqTM Registration Guide

This guide will walk you through the process of creating a

simpli account for your business.

Note that you only need to create one account for your

business. If you already have an account, skip to the

Installation Guide (pg. 6) to begin linking Synq devices to

your account.

Create a simplifi Account (if you don’t already have one)

Step Process Image

1 Visit:

cranesimpli.com/SynqRegister

If you do not have a company account,

ll in your information to begin the

registration process.

If you do have an account, click the

blue ‘here’ to log in and skip to the next

section of this document.

2When all personal information elds

have been lled, click I am not a robot

3Click Submit

4Your request has been sent. Next, you

will receive an email with a link to

conrm your registration and create a

password.

5When you receive your email, click this

link to create a password

6 Create a secure password and accept

the terms and conditions to continue

Create a simplifi Account (if you don’t already have one)

CREATE Technician ROLE

Now that you’ve created an account for your business, you can dene a role for your Technicians if you wish. Roles

allow you to group users into subsets with varying access. For example, you can grant full simpli access to your

Administrators, and limit Field Technicians to app access only. App only access prevents a user from creating new users

on the simpli website.

1 From the home page, click Roles

2In the Actions drop-down, click Create

New

3Create a Role name and add a descrip-

tion.

The Role name should apply to a group

of users who will be using the app, in

this example, Technicians

4Click Expand All to view all the avail-

able options

5Conrm that Allow has been checked to

grant access to the Synq mobile app

CREATE A ROLE (Continued)

Now that you’ve created a Technician Role, you can create user accounts for your Technicians and assign them to a Role.

1Click Users in the navigation bar

2 In the Users screen, under the Actions

drop-down, click Create User

3 Enter the technicians information, then

Click Save to create the user, or Save

and New to save the current user and

enter another.

The technician will receive an email

instructing them to create a simpli

password. They will use this email and

password to log into the simpli app.

4Your technician can now visit the iPhone

App Store to download the simpli app.

Once the technician logs into the app

with his simpli credentials, he will

have access to your company’s regis-

tered Synq devices.

Search the iOS App Store for “simpli Mobile”, or follow this QR code to

download the app and log into your simpli account:

Create a user

CPI Synq™Installation Guide

Synq enables simplied, full-system diagnostics and remote management of CPI

payment devices on any Point of Sale.

Synq redenes the cash experience with:

–Simple, visual diagnostics

–Video instruction and guided troubleshooting

–Conguration controls

–Optimal cash oat in the machine

–Improved up-time in the eld

–Lower total cost of ownership across all Synq connected devices

CPI SynqTM can be installed in series anywhere on the MDB line. Both ends of the Synq must be connected via MDB and the

four-pin Synq cable must be connected to the Synq port on the Gryphon coin changer or Talos bill validator to communicate

with the devices. The Synq cable is the small cable that splits into a male and female port. The male port connects to the

Talos, and the female port connects to the Gryphon.

Disconnect power from all devices before making or altering any MDB connections.

Installation - Connection Diagram

Installation - Gryphon™Coin Changer

Lift up on the yellow tab and pull

the Acceptor Module forward

Press down on this tab to

remove the PCB Cover

Connect the cable to this port.

When complete, re-cover the PCB

and close the Acceptor Module

Gryphon with a pre-installed Synq cable

If there is a four-pin male Synq cable pre-installed on the Gryphon, simply connect the Synq’s female cable to Gryphon’s

pre-installed male cable, then connect the Gryphon’s Male MDB cable to the Female MDB port on the back of the Synq

and skip to the next section.

Talos

The four-pin CPI SynqTM port is the top port on the left side of the validator, just above the 30-pin connector. Connect the

Synq cable’s four-pin male connector, and connect the Synq’s MDB cable to the Talos’ Female MDB cable.

Installation - Talos™ Bill Validator

Gryphon without a pre-installed Synq cable

If there is not a Synq cable pre-installed on the Gryphon, it will be necessary to order one and connect it to the PCB as

follows:

Once the cable is installed on the Gryphon, connect it to the Synq’s four pin female port, and connect the Gryphon’s MDB

cable to the female MDB port on the back of the Synq.

Assigning the Synq Device

Each Synq must be assigned via the simpli app, which requires

internet access to complete the registration process. Devices can be

pre-assigned if there is no internet access at the installation site.

1. Connect Synq via MDB to a power source and open the simpli

app on your iPhone (See Installation for Synq power connection

details).

2. On the POS list, locate a Synq in the “Unassigned” section. If

unsure, refer to the PayRange number on the device label:

3. Press the + icon next to the unassigned Synq and give it a name that will be easy to identify and locate.

For example, “2nd Floor Snack”:

Simplifi App - Registration

Create an Account

If your company does not have a simpli account, use this QR Code

to visit cranesimpli.com/SynqRegister to create a simpli account

for your business. This only needs to be done once, so that all de-

vices are paired to a master account.

Download the simpli iPhone App

Search the iOS App Store for “simpli Mobile”, or follow this QR

code, to download it and log in to your simpli account. Each user

must download the app via their own Apple ID and Apple App Store

account, not a master account.

Simplifi App - Assigning a Synq to a POS

Once the app is downloaded, open it, then enter your Login and

Password to log in.

If you forget your Login or Password, click Contact Us at the bottom

of the screen to contact simpli support.

Simplifi App - Troubleshooting Connected devices

Simplifi App - Assigning a Synq™- Continued

Once assigned, the “Second Floor Snack” Synq will appear in the list of devices when in range. Tap refresh if it

is not immediately visible. If you should ever need to reassign or rename a device, press and hold this button to

activate Discovery Mode. Synq reverts to current state if no action is taken to reassign or rename from the app.

When in range of Synq enabled Points of Sale (POS), CPI beacon technology allows a technician to quickly review the

health of their machines. Each machine is listed with the serial number of the Synq device and a colored icon indicating

the POS’s general health. Green is healthy, yellow is needs attention and red is out of service.

Tapping any POS on this list gives access to all alarms from any Synq enabled peripherals, allowing the technician to

quickly identify problems. Each alarm is listed in priority order, with simple one-line descriptions of each alarm.

CPI Corporate Headquarters

3222 Phoenixville Pike

Suite 200

Malvern, PA 19355

CranePI.com

Simplifi App - Configuring Connected Devices

Compliance

This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (a) This device may not cause harmful interference, and (b) this device must accept any interference

received, including interference that may cause undesired operation.

Except as permitted under the relevant local legislation, no part of this publication may be copied, transmitted, transcribed, or distributed in any form or by any means, or stored in a database or retrieval system,

or translated in any language (natural or computer), without the prior written permission of CPI.

CPI reserves the right to change the product or the product specications at any time. While every effort has been made to ensure that the information in this publication is accurate, CPI disclaims any liability for

any direct or indirect losses (howsoever caused) arising out of use or reliance on this information. This document does not necessarily imply product availability. Note: Your product may differ slightly from some

of the illustrations in this document.

Exterior LED Diagnostics

The status LED on the side of the SynqTM hardware provides at-a-glance information about the Synq’s health.

Synq enables a technician to make changes to Synq connected peripherals without opening the POS. Quickly adjust ac-

cepted bills or coins, or reset the peripheral to clear minor errors.

Sequence Meaning

Steady On Synq is working properly

Alternating Boot up sequence

Fast Flashing Active connection to simpli app

Slow Flashing Updating Firmware/Conguration

Steady On Synq is not assigned

Fast Flashing Discovery mode