Ingenico AXIUM EX4000 User manual

AXIUM EX4000
User Guide
www.ingenico.com
13-17 rue Pagès, 92150 Suresnes – France
Banks and Acquirers International Holding, SAS / 814 767 216 RCS Nanterre

Contents
Table of Contents
1. Introduction
2. Presentation
2.1 Content of the box
2.2 Overview of AXIUM EX4000
2.3 Key Locations and Functions
2.4 Touch Panel
3. Use of the terminal
3.1 Power on/Power off the terminal
3.2 Reading cards
3.3 Usage of rear camera
3.4 USB Type-C
4. Installation
4.1 Recommendations
4.2 Screen Protective film
4.3 Installing modules
4.4 Battery
4.5 Visual Impaired (VI) Accessory
5. Recommendations
5.1 Safety
5.2 Security of your terminal
5.3 Fixed installation
5.4 Cleaning the terminal
5.5 Transport and storage
6. Standards
7. Troubleshooting
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AXIUM EX4000
07/11
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

We hope that you will be fully satisfied with your new AXIUM EX4000
terminal.
Read this guide to understand and make the best use of your terminal. It
presents you the necessary information about use, installation,
maintenance, safety and security recommendations.
1. Introduction
WARRANTY/ SECURITY
This symbol indicates an important Warning.
This symbol indicates a piece of advice.
Use only the power supply included with the product to
ensure best performance and safety. Maintenance should
only be provided by Ingenico authorized technician.
Failure to comply with these instructions will void the
manufacturer’s responsibility.
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AXIUM EX4000
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Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

2. Presentation
2.1 Contents of the box
AXIUM EX4000 terminal
Power adapter
This user guide
Ejector
WARNING
The power supply unit provided with your equipment is
specially designed for INGENICO AXIUM EX4000 terminal.
Do not use any other power supply. The use of a power
supply with apparently similar voltage/current characteristics
may damage your terminal.
ADVICE
Keep the package. It must be re-used whenever the
terminal is shipped.
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AXIUM EX4000
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Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

1) Camera
3) Power key
5) SAM /SIM 2 card slot
7) SIM 1 card slot
9) Speaker
11) Contactless landing zone
2) Volume Keys
4) Micro SD slot
6) Eject hole for SIM/SAM card tray
8) LEDs for Contactless Card
10) Flash
2.2 Overview of AXIUM EX4000
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AXIUM EX4000
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Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

Weight
Dimension (L x W x H)
Electrical mains network
182g
146.8 X 75 X 13.1mm / 5.8 x 2.95 x 0.52 in
100-240VAC/50-60Hz Class II
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AXIUM EX4000
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Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved
12) LCD and touch screen
14) Microphone
13) USB Type-C connector
15) Smart card reader

2.3 Key Locations and Functions
Three physical keys on the right side of the terminal: a power button key
and two volume keys.
Three virtual keys at the bottom of the 5-inch screen: Menu, Home and
Back keys.
The AXIUM EX4000 is equipped with touch panel that allows input via finger
or with the use of a stylus.
2.4 Touch Panel
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AXIUM EX4000
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Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved
Volume Keys
Power button
Home
Menu Back

3. Use of the terminal
3.1 Power on/Power off the terminal
Press <Power> button for about 1s until the display is turned on.
Press and hold <Power> button for more than 2s until the display shows
the following menu.
Press <Power off>.
If the battery is empty, the terminal will automatically shut off.
In the event of abnormal behavior of the terminal, press and hold the
power button for 8 seconds to force the terminal to reboot.
Terminal reboot:
Power On Terminal:
Power Off Terminal:
Battery Low:
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AXIUM EX4000
07/11
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved
To conserve battery power, the screen may be turned off with a short
press of the power button. (Approximately 0.5 seconds).
Screen saver mode:

3.2 Reading cards
Insert the EMV card
horizontally with the metal
chip facing upward.
Leave card in this position until
the transaction is completed
or prompted to remove it.
Bring the card firmly up to the
active zone.
Keep the card close to the
reader during the transaction.
Do not remove the card until
prompted by application or the
LEDs indicate that the
transaction has been
completed.
Magnetic stripe card
Contactless card
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AXIUM EX4000
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Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

3.3 Usage of rear camera
Rear camera aims at the barcode and moves EX4000 from far to near.
A beep will sound when the barcode is successfully scanned.
3.4 USB Type-C
USB Type-C connector is located on the left
side of the terminal.
The connector manages Host and Slave
connections.
Connector is used for the audio Jack solution.
To prevent possible hearing damage, do not listen at high
volume levels for long periods.
WARRANTY
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AXIUM EX4000
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Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

4. Installation
4.1 Recommendations
(*)Excluding battery charging
Operating conditions
Battery charging conditions
Storage conditions
Ambient temperature*
Ambient temperature
Ambient temperature
From -10°C to +50°C (14°F to 122°F)
From 0°C to +40°C (32°F to 104°F)
From -20°C to +70°C (-4°F to 158°F)
From 5% to 90%, Non-condensing
Max relative humidity
Max relative humidity
From 10% to 90%, Non-condensing
Please remove the protective film
from the display before usage.
4.2 Screen Protective film
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AXIUM EX4000
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Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

4.3 Installing modules
4.3.1 SIM1 and SAM / SIM2
The SIM / SAM connectors are located on the right side of the terminal.
Insert the ejector into the hole on the SIM card tray and push hard until
the tray pops out.
ADVICE
SIM and SAM cards share the same form factor , please
ensure that the cards are inserted into the correct slot for
the type of card.
WARNING
Power off the terminal before opening the SIM card tray.
Pull out the SIM card tray and put the SIM or SAM card into the
corresponding position in the tray.
SIM1 and SAM / SIM2 are identified by the engraved marks in the tray.
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AXIUM EX4000
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Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

ADVICE
SAM card and SIM2 share a card slot, one terminal can only
support SAM or SIM2 card, please select the correct card
according to the terminal function and put it into the card
slot.
When put a SIM / SAM into slot, be sure to put the cut corner as
indicated on the picture.
Insert the SIM card tray into the terminal.
SIM1
SIM1
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AXIUM EX4000
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Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

WARNING
Power off the terminal before opening the SIM card tray.
4.3.2 MicroSD Memory Card
MicroSD connector is located on the right side of the terminal.
Insert the ejector into the hole on the SIM card
tray and push hard until the tray pops out.
Pull out the SIM card tray.
If you want to install the MicroSD card, please
insert the MicroSD card according to the
illustration.
If you want to pull out the MicroSD card, please
press the end of MicroSD card until the
MicroSD card is popping out, then pull out the
MicroSD card.
Insert the SIM card tray into the terminal.
NOTE: The terminal supports SDHC MicroSD
cards up to 32GB.
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AXIUM EX4000
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Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

4.4 Battery
4.4.1 Charging the battery
When does the battery need to be charged?
For safety reasons, the battery included with the terminal is not
fully charged. Please charge the battery before use.
When used daily, the terminal charges its battery each time the
power adapter is connected. Charging starts automatically.
In order to charge the battery:
Using the power adapter
Connect the power adapter to the terminal USB type-C connector
located on the left side of the terminal.
Connect the power adapter to the power supply mains network.
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AXIUM EX4000
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Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved
4.5 Visual Impaired (VI) Accessory
slide the accessory onto the
terminal from the bottom.
Install
slide the accessory down and
away from the terminal
Remove

5 Recommendations
5.1 Safety
On airplanes
Explosion areas
Thunderstorm weather
Electronic health appliances
Your terminal must be powered off.
Non-compliance with these safety rules may result in legal action
and/or a ban on later access to cellular network services.
Some regulations restrict the use of radio equipment in chemical plants,
fuel depots and any site where blasting is carried out.
Operation near Fuel Pumps the terminal be protected by a specially
fitted and certified cover enabling use in proximity to a fuel pump.
According to some relevant reports, the mobile phone electromagnetic
wave is good conductor of lightning.
It is much easier to suffer lightning strike when the damp atmosphere
form a magnetic conductivity, especially in open areas.
Do not use wireless terminals under thunderstorm weather.
The terminal is a radio transmitter which may interfere with health
appliances, such as hearing aids, pacemaker, hospital equipment, etc.
Your doctor or the equipment manufacturer will be able to provide you
with appropriate advice.
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AXIUM EX4000
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Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

5.2 Security of your terminal
This device conforms to currently applicable PCI PTS security
requirements.
Upon receipt of the terminal , it is recommended to check for signs of
tampering or other unauthorized modifications to the terminal. It is
recommended to check the following periodically:
The keypad is firmly in place.
There is no evidence of unusual wires that have been connected to any
ports on your terminal or associated equipment.
Device does not display any notifications of being in a “tampered
state”.
In this state the terminal will repeatedly flash the message
“Warning Detected” and further use of the terminal will not be
possible.
If you observe the “Warning Detected” message, you should
contact the terminal helpdesk immediately.
You are strongly advised to ensure that privileged access to your terminal
is only granted to staff that have been independently verified as being
trustworthy. The terminal must never be put in or left at a location where it
could be stolen or replaced by another device.
For situations where it is not possible for the user to pick up the device and
shield their PIN entry . it should be installed in the following manner：
5.3 Fixed installation
Angled at 45 or more, so that oversight of the PIN entry from the rear
of the device is not possible.
Fitted in a swivel stand or fixed in the best possible position to prevent
oversight of pin entry during use.
There should be placement of conspicuous notices and educational
material that informs the user to shield their PIN during PIN entry.
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AXIUM EX4000
07/11
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

The device must be installed so that oversight from other customers is
prevented. This may be achieved through the placement of the lanes
and device, so that the customer is automatically positioned between
the device keypad and other customers. Alternatively, it may be
achieved by the environment in which the device is installed, so that
the checkout itself shields the PIN entry process.
The terminal is recommended for indoor use only within the
aforementioned environmental ranges in Section 4 of this document.
ADVICE
Positioning of the terminal on check stand must be in such a way
to make cardholder PIN (Personal Identification Number) spying
infeasible.
Installing device on an adjustable stand must be in such a way
that consumers can swivel the terminal sideways and/or tilt it
forwards/backwards to a position that makes visual observation
of the PIN-entry process difficult.
Positioning of in-store security cameras such that the PIN- entry
keypad is not visible.
NEVER ask the customer to divulge their PIN Code. Customers
should be advised to ensure that they are not being overlooked
when entering their PIN Code.
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AXIUM EX4000
07/11
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

5.4 Cleaning the terminal
Unplug all wires from the terminal prior to cleaning.
Apply soapy water or other approved cleaning product to a soft,
non-abrasive cloth.
Good rules for proper cleaning of the terminal are:
CLEANING PRODUCT SHOULD BE APPLIED TO THE CLEANING
CLOTH AND NOT DIRECTLY APPLIED OR SPRAYED TO THE
TERMINAL. Failure to follow this step may result in damage to the
terminal.
Do not clean the electrical connections.
Do not use solvents, detergents or abrasive products: Those
materials might damage the plastic or electrical contacts.
Avoid prolonged exposure of the terminal to the direct rays of the sun.
Do not put anything other than credit cards into the slot of the smart
card reader.
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AXIUM EX4000
07/11
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

5.5 Transport and storage
When transporting the terminal
Protect the terminal from snow, rain, and excessive exposure to the
sun.
Transport with care to avoid mechanical impact.
Do not throw the unit forcibly. Prevent the package from intrusion
during transportation to avoid breakage. The product should be stored
in the original packaging.
Do not store in warehouses that also contain harmful gases, or
inflammable, explosive, or corrosive chemicals.
Do not expose to strong mechanical vibrations or strong magnetic
fields.
Packaging should be stored at least 15 cm above the ground and be
kept away from heat, cold, windows, or air inlet sources by at least
50cm.
Follow the specific stored conditions as noted in Section 4 of this
document.
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AXIUM EX4000
07/11
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved