Ingenico AXIUM EX4000 User manual

AXIUM EX4000
User Guide
www.ingenico.com
13-17 rue Pagès, 92150 Suresnes – France
Banks and Acquirers International Holding, SAS / 814 767 216 RCS Nanterre

Contents
Table of Contents
1. Introduction
2. Presentation
2.1 Content of the box
2.2 Overview of AXIUM EX4000
2.3 Key Locations and Functions
2.4 Touch Panel
3. Use of the terminal
3.1 Power on/Power off the terminal
3.2 Reading cards
3.3 Usage of rear camera
3.4 USB Type-C
4. Installation
4.1 Recommendations
4.2 Screen Protective film
4.3 Installing modules
4.4 Battery
4.5 Visual Impaired (VI) Accessory
5. Recommendations
5.1 Safety
5.2 Security of your terminal
5.3 Fixed installation
5.4 Cleaning the terminal
5.5 Transport and storage
6. Standards
7. Troubleshooting
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AXIUM EX4000
07/11
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

We hope that you will be fully satisfied with your new AXIUM EX4000
terminal.
Read this guide to understand and make the best use of your terminal. It
presents you the necessary information about use, installation,
maintenance, safety and security recommendations.
1. Introduction
WARRANTY/ SECURITY
This symbol indicates an important Warning.
This symbol indicates a piece of advice.
Use only the power supply included with the product to
ensure best performance and safety. Maintenance should
only be provided by Ingenico authorized technician.
Failure to comply with these instructions will void the
manufacturer’s responsibility.
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AXIUM EX4000
07/11
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

2. Presentation
2.1 Contents of the box
AXIUM EX4000 terminal
Power adapter
This user guide
Ejector
WARNING
The power supply unit provided with your equipment is
specially designed for INGENICO AXIUM EX4000 terminal.
Do not use any other power supply. The use of a power
supply with apparently similar voltage/current characteristics
may damage your terminal.
ADVICE
Keep the package. It must be re-used whenever the
terminal is shipped.
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AXIUM EX4000
07/11
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

1) Camera
3) Power key
5) SAM /SIM 2 card slot
7) SIM 1 card slot
9) Speaker
11) Contactless landing zone
2) Volume Keys
4) Micro SD slot
6) Eject hole for SIM/SAM card tray
8) LEDs for Contactless Card
10) Flash
2.2 Overview of AXIUM EX4000
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AXIUM EX4000
07/11
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

Weight
Dimension (L x W x H)
Electrical mains network
182g
146.8 X 75 X 13.1mm / 5.8 x 2.95 x 0.52 in
100-240VAC/50-60Hz Class II
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AXIUM EX4000
07/11
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved
12) LCD and touch screen
14) Microphone
13) USB Type-C connector
15) Smart card reader

2.3 Key Locations and Functions
Three physical keys on the right side of the terminal: a power button key
and two volume keys.
Three virtual keys at the bottom of the 5-inch screen: Menu, Home and
Back keys.
The AXIUM EX4000 is equipped with touch panel that allows input via finger
or with the use of a stylus.
2.4 Touch Panel
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AXIUM EX4000
07/11
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved
Volume Keys
Power button
Home
Menu Back

3. Use of the terminal
3.1 Power on/Power off the terminal
Press <Power> button for about 1s until the display is turned on.
Press and hold <Power> button for more than 2s until the display shows
the following menu.
Press <Power off>.
If the battery is empty, the terminal will automatically shut off.
In the event of abnormal behavior of the terminal, press and hold the
power button for 8 seconds to force the terminal to reboot.
Terminal reboot:
Power On Terminal:
Power Off Terminal:
Battery Low:
8
AXIUM EX4000
07/11
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved
To conserve battery power, the screen may be turned off with a short
press of the power button. (Approximately 0.5 seconds).
Screen saver mode:

3.2 Reading cards
Insert the EMV card
horizontally with the metal
chip facing upward.
Leave card in this position until
the transaction is completed
or prompted to remove it.
Bring the card firmly up to the
active zone.
Keep the card close to the
reader during the transaction.
Do not remove the card until
prompted by application or the
LEDs indicate that the
transaction has been
completed.
Magnetic stripe card
Contactless card
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AXIUM EX4000
07/11
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

3.3 Usage of rear camera
Rear camera aims at the barcode and moves EX4000 from far to near.
A beep will sound when the barcode is successfully scanned.
3.4 USB Type-C
USB Type-C connector is located on the left
side of the terminal.
The connector manages Host and Slave
connections.
Connector is used for the audio Jack solution.
To prevent possible hearing damage, do not listen at high
volume levels for long periods.
WARRANTY
10
AXIUM EX4000
07/11
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved