Crane BevMax 4 User manual

Glassfront Vender
Models DN5800-4, DN5800-E4, DN3800-4, DN3800-E4
Production Run 8882AH & higher
Manufactured by
Crane Merchandising Systems
P.O. Drawer 719
Williston, SC 29853-0719
803-266-5001
fax: [phone]
Visit us on the web:
www.dixienarco.com
803,904,640.21
Operation
Service
Parts
Troubleshooting
Manual
Tier 2

1

2
Table of Contents
GENERAL INFORMATION.................................................................................. 4
Vender Safety Precautions..................................................................................................4
Product Identification ...........................................................................................................4
Physical Characteristics ......................................................................................................4
INSTALLATION & SETUP............................................................................ 4 - 10
Receiving Inspection ...........................................................................................................4
Unpacking the Vender ................................................................................................... 4 - 5
Electrical Requirements.......................................................................................................5
Power Supply & Grounding Requirements.................................................................... 5 - 6
Installation & Setup Instructions .................................................................................... 6 - 7
Placing the Vender on Location...........................................................................................7
Acceptable Ambient Operating Temperature Range ..........................................................7
Leveling the Vender....................................................................................................... 7 - 8
Spacing the Vender .............................................................................................................8
Installing Labels & Product ID Cards...................................................................................8
Coin Changers and Other Accessories ...............................................................................8
Set Temperature Control ............................................................................................... 8 - 9
Loading the Vender .............................................................................................................9
Loading the Coin Changer...................................................................................................9
Power AC Distribution Box ..................................................................................................9
Vending Machine Controller (VMC).....................................................................................9
Keypad.................................................................................................................................9
Digital Display ......................................................................................................................9
Refrigeration System ...........................................................................................................9
Shelf Assembly ....................................................................................................................9
Double Gate Assembly................................................................................................ 9 - 10
Slide / Pusher Assembly....................................................................................................10
Deliver (Picker) Cup Assembly..........................................................................................10
Refrigeration Deck Clamp Assembly.................................................................................10
Belt Tensioning Adjustment Components .........................................................................10
PROGRAMMING ........................................................................................ 11 - 30
General ..............................................................................................................................11
External Display Items.......................................................................................................11
Normal Operation Messages.............................................................................................11
Initial Programming.................................................................................................... 11 - 12
Quick Reference Menu Items .................................................................................... 13 - 14
Service Mode............................................................................................................ 15 – 17
Test Mode................................................................................................................. 17 – 22
Setup Mode 1 ........................................................................................................... 22 – 25
Setup Mode 2 ........................................................................................................... 25 – 27
Setup Mode 3 ........................................................................................................... 27 – 28
Satellite (137 / 937 Satellite) Mode........................................................................... 29 – 30
MAJOR COMPONENT DESCRIPTION...................................................... 30 - 31
AC Distribution Box ................................................................................................... 30 - 31
GENERAL MAINTENANCE........................................................................ 31 - 32
Power.................................................................................................................................31
Cleaning..................................................................................................................... 31 - 32
CONTROL BOARD ........................................................................................... 33
Controller Connections ......................................................................................................33
TROUBLESHOOTING............................................................................... 34 – 53
XY Issues................................................................................................................... 34 - 36
XY Not Working Flow Chart...............................................................................................37
Plunger Home (Red Light) Flow Chart ..............................................................................38
X Axis Home (Yellow Light) Flow Chart ............................................................................39
Y Axis Home (Green Light) Flow Chart .............................................................................40
XY Slams to Top/Right or Left Flow Chart ........................................................................41
Picker Cup Not Working Flow Chart..................................................................................42
Picker Cup at Wrong Location Y Axis Flow Chart .............................................................43

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Picker Cup at Wrong Location X Axis Flow Chart .............................................................44
Delivery Port Door Flow Chart...........................................................................................45
Coin Acceptance................................................................................................................46
Bill Acceptors.....................................................................................................................46
Control Board.....................................................................................................................46
All Coins Rejected Flow Chart...........................................................................................47
All Bills Rejected Flow Chart .............................................................................................48
Incorrect Change Dispensed Flow Chart ..........................................................................49
Selection Will Not Vend Flow Chart...................................................................................50
Ice / Frost on Evaporator Flow Chart.................................................................................51
Condensate on Outside of Product Door Flow Chart ........................................................51
Compressor Will Not Stop Flow Chart...............................................................................51
Compressor Will Not Start Flow Chart ..............................................................................52
Machine Not Cooling Flow Chart.......................................................................................53
ELECTRICAL DIAGRAMS & SCHEMATICS............................................ 54 – 66
Block Diagram Domestic ...................................................................................................54
Block Diagram Export........................................................................................................55
Vender Wiring Diagram Cabinet (Domestic & Export) .............................................. 56 - 57
Vender Wiring Diagram Door (Domestic & Export)...........................................................58
Vender Wiring Diagram Power & Fluorescent Lighting (Domestic only)...........................59
Vender Wiring Diagram Power & Fluorescent Lighting (Export only) ...............................60
Vender Wiring Diagram Power & LED Lighting (Export only) ...........................................61
Vender Wiring Diagram Power & LED Lighting (Domestic only).......................................62
Compressor Parts Diagram - Domestic.............................................................................63
Compressor Parts Diagram - Export .................................................................................64
AC Distribution Box Connector Voltages - Domestic ........................................................65
AC Distribution Box Connector Voltages - Export.............................................................66
PARTS LIST AND DIAGRAMS ............................................................... 67 – 102
Machine Front View.................................................................................................. 69 – 70
Cabinet Detail Product Area ..................................................................................... 71 – 72
Cabinet Detail Service Door Area.............................................................................. 73 - 74
XY Motor Picker Unit ................................................................................................ 75 – 76
Picker Cup Assembly ............................................................................................... 77 – 78
Service Door Outside ............................................................................................... 79 – 80
Service Door Inside .................................................................................................. 81 – 82
Gate Tray Detail........................................................................................................ 83 – 88
AC Distribution Box ................................................................................................... 88 - 86
Lighting - Fluorescent ........................................................................................................87
Lighting - LED....................................................................................................................88
Refrigeration Unit Fin & Tube Condenser w/ Plastic Evap Box ............................... 89 – 90
Refrigeration Unit Fin & Tube Condenser w/ Metal Evap Box ................................. 91 – 92
Electronics ................................................................................................................. 93 - 94
Harnesses................................................................................................................. 95 – 96
Labels / Decals / Misc................................................................................................ 97 - 98
Screws & Nuts ........................................................................................................ 99 – 100
Washers, Bolts, & Misc. Hardware....................................................................... 101 – 102
High Voltage Warning / Electrical Warning
Danger electricity, electric shock.
A Generic Warnin
g
.
Hazard Warning: Beware of moving machinery
–
Entanglement hazard. Keep hands, loose clothing,
and long hair away from moving parts.

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VENDER SAFETY PRECAUTIONS
Please read this manual in its entirety. This service
information is intended for use by a qualified service
technician who is familiar with proper and safe
procedures to be followed when repairing, replacing or
adjusting any Crane Merchandising Systems Dixie-
Narco vender components. All repairs should be
performed by a qualified service technician who is
equipped with the proper tools and replacement
components, using genuine Crane Merchandising
Systems factory parts.
REPAIRS AND/OR SERVICING
ATTEMPTED BY UNQUALIFIED
PERSONS CAN RESULT IN
HAZARDS DEVELOPING DUE TO
IMPROPER ASSEMBLY OR
ADJUSTMENTS WHILE
PERFORMING SUCH REPAIRS.
PERSONS NOT HAVING A PROPER
BACKGROUND MAY SUBJECT
THEMSELVES TO THE RISK OF
INJURY OR ELECTRICAL SHOCK
WHICH CAN BE SERIOUS OR EVEN
FATAL.
PRODUCT IDENTIFICATION
First production of BevMax 4 5800-4/3800-4 Domestic
and BevMax 4 5800-E4/3800-E4 Export Venders was
March/April 2009. The production date of Crane
Merchandising Systems Dixie-Narco products is
determined by the date code incorporated in the serial
number.
The vender serial number takes the form xxxx-yyyy
zz. The first 4 digits (xxxx) identify the specific
vender. The next 4 digits (yyyy) identify the
manufacturing run that the vender was built in. The
last two alpha characters (zz) identify the quarter and
the year the vender was built. The first alpha
character identifies the quarter as follows:
A= 1st Quarter
B= 2nd Quarter
C= 3rd Quarter
D= 4th Quarter
The second alpha character identifies the year:
H = 2009 L = 2013
I = 2010 M = 2014
J = 2011 N = 2015
K = 2012 O = 2016
CE Mark & IIA Declaration:
An updated CE Mark or IIA Declaration document can
be provided upon request: If needed please contact
Technical Support Manager in Williston, SC. Phone:
Bryan Staubs 1- 803-266-8805 or email
[e-mail].
PHYSICAL CHARACTERISTICS
DN5800-4
DN5800-E4 DN3800-4 DN3800-E4
HEIGHT 72” (1828.8 mm) 72” (1828.8 mm)
WIDTH 47” (1193.8 mm) 39” (990.6 mm)
DEPTH
CABINET 32” (812.8 mm) 32” (812.8 mm)
DEPTH
WITH
SERVICE
DOOR
33.5” (850.9 mm) 33.5” (850.9 mm)
BASE 3.5” (88.9 mm) 3.5” (88.9 mm)
SHIPPING
WEIGHT 764 lbs.
(346.54kg)
675 lbs.
(306.17g)
Noise
Level Operates at < 70db.
Glass door width is 37.5” (952.5 mm) 5800’s, 28.1”
(713.74 mm) 3800’s, height is 68” (1727.2 mm) both.
RECEIVING INSPECTION
DO NOT STORE THE VENDER OUTSIDE.
Upon receipt, inspect the vender for any shipping
damage. If there is any damage, have the delivery
driver note the damage on the bill of lading and notify
Crane Merchandising Systems. Although the terms of
sale are FOB shipping point, which requires the
consignee to originate shipping damage claims, Crane
Merchandising Systems will gladly help if you must file
a claim.
UNPACKING THE VENDER
Remove the stretch wrap, fiberboard edge protectors
and corrugated front protector from the outside of
vender.
Do not store the vender with stretch
wrap on. Stretch wrap could bond to
the vender’s surface, which could
damage the finish.
Remove the shipping boards from the bottom of the
vender. The shipping boards are attached by the
leveling legs. To avoid unnecessary damage to the
leveling legs or base, remove the shipping boards by
using a 1-1/2 inch or 38mm socket type wrench to
unscrew the leveling legs. Be sure to replace the legs
after removing the shipping boards. Once the skid

5
boards are removed there is 3” (76.2 mm) from base
flange to the floor with the leveling legs screwed all
the way in.
Once the vender is unpacked, check the “B” Tray area
for any additional parts, price/product labels,
service/operation manual or other information
concerning factory-equipped accessories such as coin
mechanism and validator.
It is recommended the vender be vend tested before
shipping to the location. See Page 8, ”Test Mode”, # 9
“Test Vend”.
Note: Remove tape from ends of top
lamp in the top lamp assembly after
placing the Vender on location, but
before plugging the Vender in to an AC
power supply.
WARNING: TO AVOID THE
POSSIBILITY OF A FIRE
HAZARD, DO NOT STORE
ANYTHING OR ALLOW
DEBRIS OF ANY KIND TO
ACCUMULATE IN THE
BOTTOM OF THE SERVICE
AREA, IN AND AROUND THE
REFRIGERATION
COMPARTMENT OF THE
CABINET, OR IN FRONT OF
THE EVAPORATOR AND
CONDENSER COILS.
WARNING: ENSURE THAT
POWER IS DISCONNECTED
FROM THE VENDER BEFORE
INSPECTING OR REPLACING
THE LAMPS, OTHER
ELECTRICAL COMPONENTS,
OR WORKING WITH OR
ADJUSTING THE VENDING
MECHANISM. FAILURE TO
COMPLY WITH THESE
INSTRUCTIONS MAY
SUBJECT THE USER TO THE
RISK OF ELECTRICAL
SHOCK OR MECHANICAL
INJURY, WHICH CAN BE
SERIOUS OR FATAL.
ELECTRICAL POWER NEEDED
Refer to the cabinet serial number plate to determine
the correct voltage and frequency for the machine. In
the US and Canada this is 120Vac, 60Hz, 1P. In
Europe, Australia, and other export countries, this is
220/230/240Vac, 50Hz, 1P depending upon your
country voltage. The serial plate also specifies the
ampere rating of the machine. This machine must be
plugged into a properly rated receptacle with its own
circuit protection (fuse or circuit breaker).
Equipment Nominal Power Requirements -
120V / 10.2 A = *1224W (1.224kw)
220V / 5.8 A = *1276W (1.276kw)
240V / 5.8 A = *1392W (1.392kw)
*Note: Watts = V X A
DO NOT USE AN EXTENSION CORD.
POWER SUPPLY CORD and
GROUNDING REQUIREMENTS
In accordance with the National Electrical Code and
Underwriters Laboratories Inc., domestic vending
machines are equipped with a three-wire power
supply cord and Ground Fault Circuit Interrupter
(GFCI). The GFCI device is provided as part of the
power supply cord and is either incorporated directly
into the plug or mounted on the cord adjacent to the
plug.
WARNING
•The GFCI protects against current
leakage caused by ground faults.
The GFCI is not designed to protect
against over current or short
circuits.
•DO NOT use the TEST and RESET
buttons on the GFCI as an ON/OFF
switch.
•The vending machine supply cord
MUST be plugged directly into a
properly grounded, 3 wire
receptacle that is properly
protected by a fuse or circuit
breaker. If the receptacle will not
accept the power cord plug, it must
be replaced with a properly
grounded, 3 wire receptacle in
accordance with the National
Electrical Code and Local Codes
and Ordinances. The work should
be done by a qualified electrician.
DO NOT USE A 3 WIRE TO 2
WIRE ADAPTOR

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DO NOT REMOVE THE GROUND
PIN ON THE PLUG OR IN ANY WAY
BYPASS, MODIFY, DEFEAT, OR
DESTROY THE GROUNDING
SYSTEM OF THE VENDING
MACHINE
•DO NOT USE WITH AN EXTENSION CORD.
•DO NOT REMOVE THE WARNING TAG
ATTACHED TO THE POWER SUPPLY CORD.
•The GFCI must be tested frequently and before
each use in accordance with the instructions
provided on the GFCI device. IF THE GFCI
DOES NOT PASS THE TEST, DO NOT USE
THE MACHINE. Unplug the supply cord from the
receptacle and call the Crane Merchandising
Systems Technical Support Group for assistance
at 1-803-266-5001.
It is recommended that the machine be located so that
the GFCI device will be accessible after the machine
is installed. After installation, visually inspect the
GFCI and power supply cord to be sure it is not
crushed, pinched, or stretched.
Protect the power supply cord during transportation
and use. Periodically inspect the power supply cord
for damage. If the cord or plug is worn or damaged, it
must be replaced with a power supply cord of the
same type, size and specification as originally
provided with the machine. DO NOT USE THE
VENDING MACHINE UNTIL THE WORN OR
DAMAGED CORD IS REPLACED.
FAILURE TO COMPLY WITH
THESE INSTRUCTIONS MAY
SUBJECT THE USER TO THE RISK
OF INJURY OR ELECTRICAL
SHOCK WHICH CAN BE SERIOUS
OR FATAL. PERIODICALLY
INSPECT THE POWER SUPPLY
CORD FOR DAMAGE. IF THE
CORD BECOMES DAMAGED IT
MUST BE REPLACED WITH THE
SAME SIZE AND TYPE CORD.
CONTACT CRANE
MERCHANDISING SYSTEMS FOR
ASSISTANCE.
INSTALLATION AND SETUP
INSTRUCTIONS
ELECTRONIC LOCK
The electronic lock provided in the vender consists of
a door mounted, motor driven 2 point latching system,
cabinet mounted latch and strike system, an infrared
controlled CPU, and a remote control key (FOB). The
design is modular and allows for easy field service.
The electronic remote key (FOB) features a rolling
code system which cannot be decoded if it is lost or
stolen. After the vender has been unlocked, a new
key can be programmed into it any number of times.
If a key is lost or stolen, it is recommended you
change the lock code in the field as soon as possible.
Changing the lock code requires a new key and
pressing the PROGRAM button on the lock inside the
vender. The lock does not need to be changed for re-
keying.
Important: For security reasons all Electronic
Door Lock Venders are shipped less
keys. Customers will need to contact
the Electronic Door Lock
manufacturer to order keys.
A power bypass connector, located in the product
delivery port, allows auxiliary power to be applied via
a battery pack to the electronic lock in the event that
power is not available or there has been a failure of
the internal power supply. In the event of an
emergency, battery power is applied to the connector
and the door can be opened and closed using the
FOB.
The electronics uses an infrared transmission system,
which functions similar to a television remote control.
The transmission signal is line-of-sight, which requires
you to aim the remote at a specific place at close
range to prevent the accidental opening of several
venders at the same time.
TO OPEN THE ELECTRONIC DOOR LOCK:
1. Plug the vender into a properly powered
outlet.
2. Hold the key FOB 0 to 3” (76.2 mm) in front of
the Delivery Port Door and press the button
on the key FOB.
Note: The wide end of the FOB should face
the door.
3. The lock will begin releasing the door. The
display will indicate OPENED. After the motor
has stopped running, you can pull the door
open.
TO CLOSE THE ELECTRONIC DOOR LOCK:
CAUTION: DO NOT SLAM THE DOOR CLOSED.
Slamming the door closed can damage the electronic
locking device.
1. Push the door to the cabinet until the lock
motor starts. The display will indicate:
CLOSED
2. Continue to push the door for approximately 2
to 3 seconds after the lock motor starts. The
lock will pull the door closed tightly.
3. When the lock motor stops the door will be
locked. Before leaving the vender, ensure
that the door is locked.

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The electronic door lock assembly is supplied by
TriTeq Lock and Security. Crane Merchandising
Systems does not carry parts for the TriTeq Electronic
Door Lock.
For parts and assistance, please contact:
TriTeq
701 Gullo
Elk Grove Village, IL 60007
Tel: [phone]
Fax: [phone]
Email: triteqlock.com
MANUAL LOCK
Open the service door on the right side using the key
provided in the coin return cup, or if shipped with a
locking clip, remove the clip and install the lock.
Ensure there is no power to the AC Distribution Box.
On venders with a main power switch on the AC
Distribution Box the switch needs to be in the OFF
position. On venders with a main power quick
disconnect plug on the AC Distribution Box the quick
disconnect plug needs to be unplugged. Check that
all connectors are firmly seated on the control board
and at the various components on the service door
(coin mech, keypad, etc.).
Retrieve the main power plug from the hole in the rear
of the vender and plug the cord in a properly
grounded 120VAC, 15 Amp receptacle (U.S. and
Canada).
Open the service door and apply power to the AC
distribution Box (if equipped with a bill acceptor, the
acceptor should cycle twice). The display on the door
will briefly show the software version in use as
“Software ###.## (ie 70#.#1) followed by the default
idle message “ENJOY A REFRESHING DRINK”, the
fluorescent lamp should be lit and the cooling unit
should start. If the display shows “OUT OF
SERVICE”, or the cooling unit fails to start, refer to the
TROUBLESHOOTING SECTION beginning on page
34.
SERVICE NOTE
Battery Backup
The battery backup is used to maintain the date and
time in case of power interruptions, or any time the
main power is off. When the vender is shipped, the
battery is connected and memory is being maintained.
If the vender is to be stored for long periods of time,
disconnecting the battery is recommended. The
following steps will guide you through this procedure.
•Open the service door, turn the main power
switch to the off position or unplug the main
power harness located on the front of the
power box.
•Locate the control board mounted on the rear
wall.
•Remove the battery from its holder (B1).
PLACING THE VENDER ON
LOCATION !! CAUTION !!
DO NOT TRANSPORT THE
VENDER TO OR FROM THE
LOCATION LOADED WITH
PRODUCT OR DAMAGE TO THE
VENDER MAY RESULT.
The vender is intended for INDOOR USE ONLY. It
should be kept out of direct sunlight and away form
any heat source. This machine is not suitable for
installation in an area where a water jet or hose and
nozzle may be used.
The vender must be on a solid, flat and level surface.
Ensure the flooring can bear the weight load of a fully
loaded vender (approximately 1109 lbs. or 413kg).
The vender must be positioned close enough to an
electrical outlet so that an extension cord is not
required. If the machine will be subject to user misuse
or vandalism, it is recommended that the vender be
secured to the floor or wall as described in Crane
Merchandising Systems / Dixie-Narco Technical
Bulletin 344. Due to the large size and weight of the
Vender, never attempt to move the Vender with a
Hand Truck or Stair Climber. Use a pallet jack or
Vender/Cooler Dollies at all times when moving the
Vender. The vender should never be slid or pushed in
place. Never side load the leveling legs; doing so will
cause damage to the legs. Do not transport the
vender to or from customer locations loaded with
product, as damage may result due to excessive
weight. Be sure to test vender for proper operation
before putting in to service on location. Call the Crane
Merchandising Systems Technical Service
Department or your Crane Merchandising Systems
Representative for assistance.
ACCEPTABLE AMBIENT OPERATING
TEMPERATURE RANGE.
Generic and Pepsi BevMax 4 5800-4/3800-4
equipment manufactured by Crane
Merchandising Systems is designed to work
properly in a temperature range of 75°F to 90°F
(23°C to 32°C) in still air 65% R.H. non-
condensing.
LEVEL THE VENDER
Adjust the front leveling legs, ensuring that an even
gap exists between the glass door and the top
security angle and receiver box, and then level the
cabinet front to rear. A carpenter’s level will help
verify that the vender is level. Leveling legs are
adjusted using a wrench or socket 1 ½” or 38 mm in

8
size. If the vender is to be used in a bank of
equipment, check the top and sides for proper
alignment. If you are unable to properly level the
vender, select an alternate location. NEVER PLACE
OBJECTS UNDER THE LEVELING LEGS OF THE
VENDER DANGER
THE VENDER MUST BE PROPERLY
LOCATED AND LEVELED. IF THE
MACHINE WILL BE SUBJECT TO
USER MISUSE OR VANDALISM IT IS
RECOMMENDED THAT THE
VENDER BE SECURED TO THE
FLOOR OR WALL AS DESCRIBED
IN CRANE MERCHANDISING
SYSTEMS DIXIE-NARCO
TECHNICAL BULLETIN 344 TO
MINIMIZE THE RISK OF INJURY OR
DEATH FROM TIPPING. CALL THE
CRANE MERCHANDISING
SYSTEMS TECHNICAL SERVICE
DEPARTMENT OR YOUR CRANE
MERCHANDISING SYSTEMS
REPRESENTATIVE FOR
ASSISTANCE.
SPACE THE VENDER
Do not block the rear of the vender. Maintain a
minimum of 4 inches (10 cm) from the wall to ensure
adequate airflow to the condenser and compressor.
At the rear of the vender, make sure nothing obstructs
the air exhaust at the bottom of the cabinet.
WARNING
TO AVOID THE POSSIBILITY OF A
FIRE HAZARD, DO NOT STORE
ANYTHING OR ALLOW DEBRIS OF
ANY KIND TO ACCUMULATE IN THE
BOTTOM OF THE DOOR, IN THE
BOTTOM OF THE SERVICE AREA,
IN AND AROUND THE
REFRIGERATION COMPARTMENT
OF THE CABINET, OR IN FRONT OF
THE EVAPORATOR AND
CONDENSER COILS.
INSTALLING PRICE LABELS
Pricing labels included in the literature package kit.
Remove the pricing label sheets from the service
manual package and gently remove the label
corresponding to the vend price of each selection by
tearing at the perforation. The label is installed at the
top of the front knuckle. Once installed, push the label
firmly against the front of the knuckle. This will insure
the label is locked in place.
INSTALLING PRODUCT ID CARDS
To assist with consistent loading, product ID cards
can be installed in the product pusher to designate to
the route driver which product the column is set for.
To install the flavor card, simply detach it from the
sheet at the perforation and slide it into the slots in the
product pusher. Contact your graphics supplier to
purchase as needed.
COIN CHANGERS & OTHER
ACCESSORIES
The vender can have an MDB coin changer installed
and can have an MDB bill acceptor installed as well.
Note: BevMax 4 5800-4/3800-4 will work with an MDB
bill acceptor only. If the MDB coin changer and other
MDB accessories are not factory installed, refer to the
instructions received form the manufacturer of the
MDB coin changer and other MDB accessories for
proper set-up and installation.
The vender will support the following Domestic MDB
coin changers:
All available NRI MDB
All available Coinco MDB
All available Mars MDB
All available Conlux MDB
The vender will support the following domestic MDB
Bill validators:
All available Cashcode MDB
All available Coinco MDB
All available Mars MDB
All available Conlux MDB
The vender will support MDB card readers.
SETTING THE TEMPERATURE
CONTROL
This vender is equipped with an electronic
temperature sensor. Defrost is controlled both
electronically based on run time of the compressor
and with a manual Defrost thermostat. The temp
sensor is factory pre-set to maintain a cabinet
temperature of 37º Fahrenheit (2.7ºC). It is also a
good practice to ensure the proper operating
temperature prior to installing the vender on location.
To set the temperature, apply power to the vender
and allow it to run for several hours with the glass
door closed or until the minimum cabinet temperature
is achieved. Then, using the method below, verify the
temperature inside the cabinet:
With an electronic temperature sensor, use the
keypad on the service door to show cabinet
temperature in Fahrenheit by pressing the F key
followed by the asterisk () key or in Centigrade by
pressing the C key followed by the asterisk key. The
temperature will be shown on the digital display
located on the front of the service door.

9
The manual Defrost thermostat is located in the
bottom left of the service area. The Defrost control is
preset and is not adjustable.
LOADING THE VENDER
CAN/BOTTLE DRINK TRAYS
The BevMax 4 5800-4/3800-4 Vender does not
require spacers or shims to vend most packages.
Load product in each column one package at a time
insuring that the package being loaded is in front of
the product pusher. Insure that the package is stable
within the column (doesn’t move excessively from side
to side). After loading the vender, test vend each
column to insure proper operation. Please contact a
Service Representative or refer to the proper
Technical Publication for any special settings you may
need.
LOADING CHANGE TUBES
The changer tubes can be loaded using one of the
following methods:
1. Load the coin mechanism with coins to the
desired level by inserting coins in the loading
slots on the coin tube front.
Minimum coin tube levels are:
6-8 nickels
7-8 dimes
5-6 quarters
Note: A low coin level in the coin tubes will
interfere with operation of the bill validator.
2. For exact cash accountability and to insure
maximum dollar bill acceptance, load the
mechanism utilizing the coin insert slot on the
front of the vender while in the coin TUBE
FILL/DISPENSE mode in the test menu in the
programming section of Technical Manual for
more information.
For additional information about coin mechanism,
refer to the manufacturer’s instructions.
POWER AC DISTRIBUTION BOX
The power distribution box is where the 120VAC or
220VAC input voltage is broken down to the main
operating voltages of the vender (24 VAC and 12
VAC) by a transformer. Those voltages are sent to
the controller via the P1 (3 pin) connector. Domestic
Venders contain a 15 Amp Outlet which provides
power to the Refrigeration Unit. It contains a main
power switch/plug that allows power to the AC
Distribution Box to distribute AC power to the lights,
evaporator fan, and refrigeration system, which are
always energized when the vender is powered up. It
is located inside the service area, mounted to the
back wall.
VENDING MACHINE CONTROLLER (VMC)
The vending machine controller is the heart of the
Glass Front Vender and is located on the rear wall
inside the service area. It is flash programmable and
may or may not include the program chip (EPROM),
which controls all aspects of the vender. It also
contains the power supply which regulates the
voltages required to operate the motors as well as the
coin mechanism, digital display, and all logic functions
in the vender.
KEYPAD
The keypad is located on the front of the service door.
It consists of a 6” X 3” (15.2 mm X 7.6 mm) matrix,
tactile feel membrane switch pad and an overlay. The
pad utilizes the letters A thru F on the left side and
numbers 1 thru 0 along with the symbol and Clr to
the right. The keypad is where the vender
programming is accomplished and where the
customers make their selections.
DIGITAL DISPLAY
The digital display is located directly above the
keypad on the front of the service door. It is used to
convey information to the consumer as well as to the
person programming the vender.
REFRIGERATION SYSTEM
The refrigeration system is a single piece unit and is
hermetically sealed. The Model BevMax 4 units
consist of a 1/3 plus horsepower compressor, with a
single fin and tube style condensing unit with one
condenser fan, condensation overflow pan,
evaporator, and evaporator fan motor. The
refrigeration unit is located behind the refrigeration
unit cover panels, mounted in the bottom of the
cabinet. This unit is designed for easy removal and
replacement from the front or rear of the vender as a
complete assembly. An electronic thermostat
regulates the cabinet temperature. The control of the
thermostat is attached to the evaporator coils and
reads the temperature of air being pulled in to the
evaporator coil.
SHELF ASSEMBLY
Typically, there are 5 shelf assemblies in every
vender; however, this can vary depending upon the
configuration specified at the time of ordering. Each
can/bottle shelf consists of 9 or 7 columns. Each shelf
is capable of holding a variety of packages. The shelf
assembly consists of the tray, where all of the
following parts are mounted: Double Gate assembly
and the slide/pusher assembly. These items are
discussed in detail below.
DOUBLE GATE ASSEMBLY (Can/Bottle
Trays)
The double gate assembly is mounted on the front
portion of the tray assembly and contains the vending
mechanism. Incorporated in the gate assembly are
the front and rear knuckle assemblies as well as the
product kicker. In standby operation, the front knuckle

10
is in the blocking position, which holds the front
displayed product in position to be vended. The rear
knuckle assembly is in a flat position, which allows
product to enter the gate area, and the kicker is flush
to the rear knuckle assembly. A stainless steel pin is
inserted through the rear most portion of the front
knuckle assembly and connects to a gear box below
the tray. When a selection is made, the plunger
pushes the lever toward the back of the tray. At the
same time the front knuckle is opened into a flat
position, the rear knuckle is closed to a blocking
position, holding the remaining product out of the gate
area, and the kicker is extended to firmly push the
front displayed product off of the tray. The plunger is
energized for approximately 1-½ seconds to allow
ample time for the displayed product to be ejected
from the shelf. The plunger is then released and the
front knuckle returns to the blocking position, the rear
knuckle and kicker return to their standby position and
the next product slides into the vend display position.
SLIDE/PUSHER ASSEMBLY (Can/Bottle
Trays)
The slide/pusher is located on the bottom of each
product column. Its purpose is to provide a slick,
friction resistant surface for the product to rest on.
The tall product pusher is mounted on the top of the
slide and incorporates a coil spring in the body that
attaches to the bottom of the slide through a slit. This
spring adds needed tension to insure that all products
in the column remain tight against each other and are
allowed to progress into the gate area. Periodic
cleaning and lubrication of the slides is recommended.
DO NOT USE SOLVENTS OR ABRASIVE
MATERIALS TO CLEAN ANY PORTION OF THE
TRAY.
DELIVERY (PICKER) CUP ASSEMBLY
The delivery (picker) cup assembly is located on the
XY vend mechanism. Its purpose is to pick the
product from the column and deliver the product to the
delivery port assembly. The delivery (picker) cup
assembly is mounted on the XY assembly and bolts in
position.
The X axis runs left to right. The X axis assembly is
cabinet mounted to prevent any cabinet torque and
has one belt to synchronize the top and bottom when
the X moves left or right.
The Y axis runs up and down and has the delivery
(picker) cup assembly attached. A top channel is
used to contain and hide the e chain and wiring.
Both X and Y motors have encoders for positioning.
REFRIGERATION DECK CLAMP
ASSEMBLY
The refrigeration deck clamp assembly is located on
the rear left side of the cabinet base plate. Its
purpose is to secure the refrigeration assembly tight
against the vertical base plate for refrigerated air flow
in to the cabinet. A 7/16” wrench or socket is needed
to adjust the bolt.
BELT TENSION ADJUSTMENT
COMPONENTS
The belt tensioning adjustment components have
been revised to ease adjusting belts when needed.
The X Belt Idler Tensioning Assembly in the upper left
hand corner of cabinet now includes a thumb screw.
Adjustments should only be needed if a belt is
replaced.
The Bottom X Drive Tensioner Assembly in the lower
right hand corner of cabinet has a plastic spring
loaded tensioning wheel to keep the belt against the
pulley when moving and does not require any
adjustments.

11
PROGRAMMING
GENERAL INFORMATION
In order to fully utilize the many features of your
vender it is important that you first understand the
options available and procedures for programming the
vending controller unit (control board).
All programming, testing, and service functions are
accomplished by using the keypad in an easy to
follow, display prompted format. In stand alone
operation there are four modes of operation for
servicing, testing, and setting up your vender. If
attached to a snack vender there are five modes of
operation for servicing, testing, and setting up your
venders. The modes of operation are accessed by,
opening the service door, and pressing the service
button on the control board.
The service button will cycle through each of the four
(five) modes in turn: Service Mode, Test Mode, Set-
Up Mode 1, Set-Up Mode 2, Set-Up Mode 3, and
Satellite Mode (if a snack vender is attached). In each
of these modes, the “A” key is used to scroll through
the available options/settings within that
mode/selection. (Note: In each of the mode
selections, pressing the character key next to the
listed option will take you directly to that feature - see
menu items chart on pages 13 and 14.), the “” key is
used as an enter key to select the currently displayed
item/feature, and the “CLR” key is used as a done or
exit key. Closing the service door or pushing the
service door switch will exit the function you are
currently in and place the vender back in service.
EXTERNAL DISPLAY ITEMS
(HOT KEYS)
Allows the service technician to view several items via
the display without opening the vender. There are four
options that can be viewed externally:
1. Display temperature in degrees “C”. To
view, press the “C” then press the key. The
display will then show the vender’s inside
temperature in degrees “C”.
2. Display date/time. To view, press the “D”
key, then press the “” key. The display will
then show the current date and time.
3. Display temperature in degrees “F”. To
view, press the “F” key, then press the “”
key. The display will show the vender’s inside
temperature in degrees “F”.
4. Display current software revision. To view,
press the “B” key, then press the “” key. The
display will then show the current software
revision in the controller.
NORMAL OPERATION MESSAGES
At initial power-up, the program will start and the
display will briefly show the software version in use as
Software ###.## (i.e. 700.91), followed by the default
idle message, “ENJOY A REFRESHING DRINK” or
“ENJOY A REFRESHING DRINK AND SNACK” when
attached to a snack vender..
INITIAL PROGRAMMING
DATE/TIME
To set date/time enter “SETUP MODE 1” by opening
the service door and pressing the Service Button
three (3) times. Press the number “5” and
“DATE/TIME” will show on display. Press the “” key
and display will show the current year, month, date,
and time setting currently in the system in following
format: 2005 Apr 28 15:45 with the year highlighted.
Press the numbers to enter the current year and
Month will then be highlighted. To change the month
press the A key to scroll forward through the months
or the B key to scroll backward through the months.
With the correct month showing, press the “” key to
save and Date will then be highlighted. Press the
numbers to enter the current date and then the hour
will then be highlighted. Note: Hours are shown in 24
hour format. Press the numbers to enter the current
hour and then the minutes will then be highlighted.
Press the numbers to enter the current minutes. The
display will then change to show “OK? =Y (Yes)
CLR = N (No)” and the setting you entered. You must
press Key to save the new date and time entered.
Pressing CLR Key will revert to the date and time
setting. Press the “CLR” key to return to “SETUP
MODE”.
SET PRICES
To set the prices enter the “SERVICE MODE” by
opening the service door and pressing the Service
Button once. Allows the setting of regular and
secondary prices for an individual item, a complete
tray, or the entire machine. Factory setting is $99.95.
Press the number “7” on the keypad and the display
will show “SET PRICE”. Press the “” key and the
display will show “1 = Regular Pricing, 2 = Secondary
Pricing”. To set regular prices press number 1 key
and display will show “Regular $##.##”. To set price:
1. All selections. Press the keypad numbers of
the price you wish to use. As numbers are
entered the numbers will shift in from the right
as they are entered. Note: The CLR key will
remove the last # of the price. Once the
desired price is showing on the display press
the “” key and the display will show
“PR$##.## All Set”, press “*” to set more
prices or CLR to return to SET PRICES.
Press CLR Key again to return to SERVICE
MODE.
2. One tray. Press the keypad numbers of the
price you wish to use. As numbers are
entered the numbers will shift in from the right
as they are entered. Note: The CLR key will
remove the last # of the price. Once the
desired price is showing on the display press

12
the tray letter desired for setting price. Press
“” and display will show “PR $##.## B(tray
letter) Row Set”, press “*” to set more prices
or CLR to return to SET PRICES. Press CLR
Key again to return to SERVICE MODE.
3. Single selection. Press the keypad numbers
of the price you wish to use. As numbers are
entered the numbers will shift in from the right
as they are entered. Note: The CLR key will
remove the last # of the price. Once the
desired price is showing on the display press
the selection desired for setting price. Press
“” and display will show “PR $##.## B1
Selection Set”, press “” to set more prices or
CLR to return to SET PRICES. Press CLR
Key again to return to SERVICE MODE.
The last price entered for a selection is the price that
will be used. For example, If one price on the A tray
was set to $1.50 using option 3 above and you wish to
change the remaining selections on that tray using
option 2, the pricing for the entire tray would take
precedence. Conversely, if the price was set using
option 2 first followed by the single selection using
option 3, the pricing for the remainder of the shelf
would remain and the new price for the single
selection would change to the new value.
Press the “CLR” key to return to “SERVICE MODE”.
SET NOT AVAILABLE TIMES
Password protected. Before entering or changing this
setting you must enter the password if one has been
assigned. This mode allows up to 4 different time
periods that use of the machine may be restricted.
To set Not Available Times enter the “SETUP MODE
1” by opening the service door and pressing the
Service Button 3 times. Press the number 3 key; the
display will show “SET NOT AVAIL TIME”. Press the
“” key and the display will show “Select Block (1 –
4): Press number 1 Key to set Select Block 1 available
settings, Key 2 for Select Block 2, etc… Once you
select the Select Block # you wish to set the display
will show “Start MTWTFSS Stop 1 00:00 NNNNNNN
00:00” with the start time hour highlighted. Press the
numbers to enter the hour you wish to start select
block (Note: hour setting is in 24 hour format.) and
then the minutes will be highlighted. Press the
number keys to enter the minutes and then the first
day of the weeks current setting will be highlighted.
To change the setting to no press key 2, to yes press
key 1. This will change each setting left to right one
day at a time until all are set then Stop time hour will
be highlighted. Press the numbers to enter the hour
you wish to stop select blocking and the minutes will
be highlighted. Press the numbers to set the minutes
and the display will show “OK? = Y CLR = N” press
the Key to save these settings or CLR Key not to
save settings and display will change to show which
selections are assigned to this block. Press Key
and display will show “Enter Selection”. Press the
Keys of the selections you wish to disable followed by
and display will show “Disabled Continue? = Y
CLR = N”. Note: If you press a tray letter (ie A)
followed by the Key that entire tray will be set to be
disabled. Once you have selected all settings and the
display shows “Disabled Continue? Or Enabled
Continued? Note: display must show Display
Enabled for the selection to shut down. = Y CLR
= N (note: pressing clear will delete all settings you
just set), press the CLR to return to “SET NOT AVAIL
TIME”. Press CLR again to return to “SETUP MODE
1”. Once completed go to Test Mode, Not Available
Mode (Key 3) and turn on Not Available Mode.

13
BevMax 4 5800-4/3800-4 Board Programming
Service Mode Test Mode Setup Mode 1 Setup Mode 2
A Step through below A Step through below A Step through below A Step through below
B Cash Box B List Errors B Enter Message B STS Enabled/Disabled
C Sales C Light Timer C Clear Message C Custom STS
D Display Temperature D Enable Snack Menus D Enable/Disable $ D Default STS
E Set Refrig. Temp. E Keypad Test E Set Happy Hour Time E Display STS
F Clear Totals F *Factory Diagnostics F Master Reset F Set No Vend Limit
1 Number Sold 1 Tube Fill/Dispense 1 Machine Number 1 Multivend
2 Enable Item (Disable) 2 Daylight Savings 2 Set Happy Hour 2 Select Language
3 Sales by Column 3 Set Not Available 3 Set Not Available Time 3 Sold Out Enable
4 Escrow 4 Set Credit Timer 4 Consumer Overpay 4 Price Display
5 Force Vend 5 Door Open 5 Date/Time 5 Storage Temp Enable
6 Set Temp. (F or C) 6 Power out 6 Total Sales 6 Interval Sales Reset
7 Set Prices (Regular &
Secondary 7 Test Health Guard 7 Health Control 7 Set Lights Off
8 ***Set Shelf Location (G, M1,
M2, D, E, E1, D2) 8 Display Health Guard 8 Update Software 8 Double Talk
9 Relay Toggle Test 9 **Test Vend 9 Set Lights Off Time 9 Set Storage Time
0 Clear Errors 0 Show Checksum 0 Enter New Password 0 Set Storage Temp
*Factory Diagnostics – sub-menus
A Build #### = software revision build number
B Model # = Set Model Number DN5800-4, DN3800-4, DN5800-E4, DN3800-E4
E Extended Cup = All BevMax 4 5800-4 - Enabled
F Delivery (Picker) Cup Sensor Option = BevMax 4 5800-4 with cup sensor set ON, BevMax 4 5800-4 with out cup sensor set OFF.
1 Position Test = F – goes home; 0 – cycles plunger; * - stops all motors; Shelf letter – moves cup to shelf selected; Column # - moves cup to column selected.
2 Port Test = A – opens port; B – closes port; C – sensor test ON’; D – sensor test OFF; E – cup LED’s on; F – port LED’s on; * - All Stop.
3 Delivery (Picker) Cup Check = “On (status of cup sensor):#”; “In (detects product in cup):#”; “Out (picker out switch status):#”; “Hm (picker home switch status):#”.
4 Repeat Vend
5 Vend Error Codes = Factory Use Only / Do Not Use.
6 Product Sensors = All BevMax 4 5800-4 set ON
7 Factory Use Only / Do Not Use
8 Shelf Offset = BevMax 4 5800-4 Shelf Location “D2” = 700
9 (Not Used)
0 Hook Swipe X = sets far right travel distance to Delivery door (BevMax 4 5800-4 factory default = 93871).
**Test Vend = Test Mode press “9” and “*” (enter) to get to “Enter Selection”. Close the service door and choose desired selection to test vend.
To set Timers for schools = Set Date/Time / Set Not Available blocks / Set Not Available Times / Set Daylight Savings Time
Cash and Sales Numbers = Sales / Number Sold / Sales by Column / Total Sales / Cash Box
***Set Shelf Location = Service Mode press “8” - BevMax 45800-4 = D2 – Domestic, E3 - Export 5 Shelf, E4 – Export 4 Shelf (default is 700)
Set Hook Swipe X = Test Mode press “F” and “*” (enter) to get to “Factory Diagnostics”. Press “8” and “*” (enter) to get to Hook Swipe ##### (default is 91871).

14
BevMax 4 5800-4/3800-4 Board Programming
SETUP MODE 3 Satellite Mode (137/937)
A Step through below A Step through below
B EXE OR MDB B (Not Used)
C Set Pricing Mode C Set SAT Price (Satellite only)
D Assign Priceline D Enable Combo Discount
E View PL Assignments E Number Combo Discount
F View PL Value F (not used)
1 Quick Payback 1 Set Golden Eye Policy
2 2 Set Golden Eye Selections
3 3 Check Motor Scan (press #1)
4 4 Set Credit Return Timeout
5
6 Use other Setup Modes for:
7 Multivend: Setup Mode 2 key 1.
8 Set Not Available: Test Mode key
3.
9 Set Not Available Time: Setup
Mode 1 key 3.
0 Test Vend: Test Mode key 9
*Factory Diagnostics – sub-menus
A Build #### = software revision build number
B Model # = Set Model Number DN5800-4, DN3800-4, DN5800-E4, DN3800-E4
E Extended Cup = All BevMax 4 5800-4 - Enabled
F Delivery (Picker) Cup Sensor Option = BevMax 4 5800-4 with cup sensor set ON, BevMax 4 5800-4 with out cup sensor set OFF.
1 Position Test = F – goes home; 0 – cycles plunger; * - stops all motors; Shelf letter – moves cup to shelf selected; Column # - moves cup to column selected.
2 Port Test = A – opens port; B – closes port; C – sensor test ON’; D – sensor test OFF; E – cup LED’s on; F – port LED’s on; * - All Stop.
3 Delivery (Picker) Cup Check = “On (status of cup sensor):#”; “In (detects product in cup):#”; “Out (picker out switch status):#”; “Hm (picker home switch status):#”.
4 Repeat Vend
5 Vend Error Codes = Factory Use Only / Do Not Use.
6 Product Sensors = All BevMax 4 5800-4 set ON
7 Factory Use Only / Do Not Use
8 Shelf Offset = BevMax 4 5800-4 Shelf Location “D2” = 700
9 (Not Used)
0 Hook Swipe X = sets far right travel distance to Delivery door (BevMax 4 5800-4 factory default = 93871).
**Test Vend = Test Mode press “9” and “*” (enter) to get to “Enter Selection”. Close the service door and choose desired selection to test vend.
To set Timers for schools = Set Date/Time / Set Not Available blocks / Set Not Available Times / Set Daylight Savings Time
Cash and Sales Numbers = Sales / Number Sold / Sales by Column / Total Sales / Cash Box
***Set Shelf Location = Service Mode press “8” - BevMax 4 5800-4 = D2 – Domestic, E3 - Export 5 Shelf, E4 – Export 4 Shelf (default is 700)
Set Hook Swipe X = Test Mode press “F” and “*” (enter) to get to “Factory Diagnostics”. Press “8” and “*” (enter) to get to Hook Swipe ##### (default is 91871).

15
SERVICE MODE MENU ITEMS
Note: Menu items with the ** are not currently
available.
SERVICE MODE
Enter SERVICE MODE by opening the service door
and pressing the Service button once. The display
will read “SERVICE MODE”. The following choices
are now available:
NEXT ITEM - Press key “A”
CASH BOX - Press key “B”
Shows the amount of change diverted to the cash
box from the coin mechanism since the last CLEAR
TOTALS or MASTER RESET. To view the cash box
totals, press the letter “B” on the keypad and the
display will show “CASH BOX”, then press the “”
key and the display will show Cash Box $#.##.
Press the “CLR” key to return to “CASH BOX”.
Press the “CLR” key to return to “SERVICE MODE”
or press the “A” key to advance to the next menu
item below.
SALES (displayed if BevMax 4 5800-4
only) - Press key “C”
TOTAL SALES (displayed if BevMax 4
5800-4 with Snack Vender attached) -
Press key “C”
Shows total sales since last CLEAR TOTALS or
MASTER RESET. This total includes change not
diverted to the cash box and still being held in coin
mechanism escrow tubes. To view the total sales
press the letter “C” on the keypad and the display
will show 1 - “SALES” if BevMax 4 5800-4 only, then
press the “” key and the display will show Sales
#.##. Press the “CLR” key to return to “SALES”.
Press the “CLR” key to return to “SERVICE MODE”
or press the “A” key to advance to the next menu
item below. 2 - “TOTAL SALES” IF BevMax 4 5800-
4 with Snack Vender attached, then press the “”
key and the display will show “Drink Sales #.##”.
Press the “” key and the display will change to
“Snack Sales #.##”. Press the “CLR” key to return to
“SALES” or “TOTAL SALES”. Press the “CLR” key
to return to “SERVICE MODE” or press the “A” key
to advance to the next menu item below.
DISPLAY TEMPERATURE - Press key “D”
Shows the cabinet temperature in degrees Celsius
or degrees Fahrenheit. Press the letter “D” on the
keypad. The display will show ”Display
Temperature”. Press the “” key and the display
will show “Display: ON (or OFF) Press “*” – turn OFF
(or ON)”. Press the Key to toggle on/off or press
the CLR Key to not change settings. If “on” is
selected the Display will change to “Set
Temperature Unit Degrees F (or C) showing the
current setting temperature will be displayed. Press
F for Fahrenheit or C for Celsius. Press the Key
to save and return to “Display Temperature.” Press
the “CLR” key to return to “SERVICE MODE” or
press the “A” key to advance to the next menu item
below.
SET REFRIG TEMP – Press Key “E”
Allows the service technician to set the average
product temperature (set point) for initial pull down
and reload recovery. Press the letter “E” on the
keypad and display will show “SET REFRIG TEMP”.
Press the “” key on the keypad and the display will
read “tt.tx” where x is Fahrenheit or Celsius and tt.t
is the degrees. To change the set point press the
key numbers you wish the set point to be
(temperature set must be between 32º and 75º F or
0º and 23.8º C). Press the “” key to save the new
set point temperature and return to “SET REFRIG
TEMP”. Press the “CLR” key to return to “SERVICE
MODE” or press the “A” key to advance to the next
menu item below.
CLEAR TOTALS - Press key “F”
Allows the service technician to clear totals in CASH
BOX, SALES, NUMBER SOLD, DOOR OPENINGS,
POWER OUTAGES, SALES BY COLUMN, and all
other interval data. Press the letter “F” on the
keypad and the display will show “CLEAR TOTALS”.
Press the “” key, the display will read Clear Interval
Data? = Y CLR = N. Press the “CLR” key to return
to “Clear Totals” with out resetting the totals. Press
the selection you wish to use and display will return
to “Clear Totals”. Press the “CLR” key to return to
“SERVICE MODE” or press the “A” key to advance
to the next menu item below.
NUMBER SOLD - Press key “1”
Shows the total number of items sold since the last
CLEAR TOTALS OR MASTER RESET. Press the
number “1” on the keypad and the display will show
“NUMBER SOLD”. Press the “” key and the
display will show “Number Sold #”. Press the “CLR”
key to return to “Number Sold”. Press the “CLR” key
to return to “SERVICE MODE” or press the “A” key
to advance to the next menu item below.
ENABLE ITEM - Press key “2”
Allows an individual selection, a complete tray, or
the entire machine to be enabled or disabled. This is
most commonly used when a selection is out of
order and you are awaiting parts and do not want
the customer to utilize that selection. Press the
number “2” on the keypad and the display will show
“ENABLE ITEM”. Press the “” key and the display
will read “Enter Selection”. There are now three
choices:

16
1. Pressing the “” key will toggle between
enabled and disabled for the entire machine,
the display will show the new state i.e.
enabled or disabled and display will show
“Blocked (Unblocked) Continue? = Y CLR
= N.
2. Pressing a tray selection followed by “” will
show the new state of that tray. (For
example, pressing “A*” will show the new
state for the A tray, the display will show the
new state i.e. enabled or disabled and
display will show “A Blocked (Unblocked)
Continue? = Y CLR = N.
3. Pressing an item selection will show the new
state of that item; for example, pressing “A1”
will show the new state of that item, the
display will show the new state i.e. enabled
or disabled and display will show “A1
Blocked (Unblocked) Continue? = Y CLR
= N.
If a selection has been disabled in this mode and the
customer tries to purchase from the programmed
selection(s), the vender will display “SELECT
ANOTHER ITEM”. Press the CLR Key to show all
items that are blocked or the Key to disable more
items. Press the “CLR” key to return to “Enable
Item”. Press the “CLR” key to return to “SERVICE
MODE” or press the “A” key to advance to the next
menu item below.
SALES BY COLUMN - Press key “3”
Shows the total number sold from each selection
since the last CLEAR TOTALS or MASTER RESET.
Press the number “3” on the keypad and the display
will show “SALES BY COLUMN”. Press the “” key
and the display will read “Select Column”. Select the
column to be checked (the total number sold from
that selection will be on the right side of the display
and the item number will be on the left side of the
display). Press the “CLR” key to return to “Sales by
Column”. Press the “CLR” key to return to
“SERVICE MODE” or press the “A” key to advance
to the next menu item below.
ESCROW - Press key “4”
Allows a bill to be returned if the change return lever
is pressed before a selection is made. Factory
setting is ESCROW OFF. Press the number “4” on
the keypad and the display will read “ESCROW
OFF” or “ESCROW ON”, depending on the current
state. Pressing the “” key toggle the vender from
ESCROW OFF to ESCROW ON. Example: If
“ESCROW OFF” is showing on the display, pressing
the “” key will disable the escrow function and the
display will read ESCROW ON. This feature only
affects those machines with a bill validator installed.
Press the “CLR” key to return to “Escrow”. Press the
“CLR” key to return to “SERVICE MODE” or press
the “A” key to advance to the next menu item below.
FORCE VEND - Press key “5”
Forces the customer to make a vend by inhibiting
the coin return lever once the minimum vend price
line has been met or exceeded The coin return lever
will not be inhibited if there is not enough credit to
vend the lowest priced item or if a vend failure has
occurred. Factory setting is “FORCE OFF”. Press
the number “5” on the keypad the display will read
“FORCE OFF” or “FORCE ON”, depending on the
current state. Pressing the “” key will toggle the
state. Press the “CLR” key to return to “Force Vend”.
Press the “CLR” key to return to “SERVICE MODE”
or press the “A” key to advance to the next menu
item below.
SET TEMPERATURE SCALE- Press key “6”
Allows the service technician to change the scale of
the temperature in the vender to read in Fahrenheit
or Celsius as needed. Press the number “6” on the
keypad and the display will show “Set Temperature”.
Press the “” key and the display will show “Set
Temperature Unit Degrees F (or C)”. Press the C to
display in Celsius or F to display in Fahrenheit.
Press to save and display will return to “Set
Temperature”. Press the “CLR” key to return to
“SERVICE MODE” or press the “A” key to advance
to the next menu item below.
SET PRICES – (Regular & Secondary)
Press key “7”
To set the prices enter the “SERVICE MODE” by
opening the service door and pressing the Service
Button once. Allows the setting of regular and
secondary prices for an individual item, a complete
tray, or the entire machine. Factory setting is
$99.95. Press the number “7” on the keypad and
the display will show “SET PRICE”. Press the “”
key and the display will show “1 = Regular Pricing, 2
= Secondary Pricing”. To set regular prices press
number 1 key and display will show “Regular
$##.##”. To set price:
1. All selections. Press the keypad numbers
of the price you wish to use. As numbers
are entered the numbers will shift in from the
right as they are entered. Note: The CLR
key will remove the last # of the price. Once
the desired price is showing on the display
press the “” key and the display will show
“PR$##.## All Set”, press “” to enter more
prices or CLR to exit to SET PRICE.
2. One tray. Press the keypad numbers of the
price you wish to use. As numbers are
entered the numbers will shift in from the
right as they are entered. Note: The CLR
key will remove the last # of the price. Once
the desired price is showing on the display
press the tray letter desired for setting price.
Press “” and display will show “PR $##.##

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B(tray letter) Row Set”, press “*” to set more
prices or CLR to exit to SET PRICE.
3. Single selection. Press the keypad
numbers of the price you wish to use. As
numbers are entered the numbers will shift
in from the right as they are entered. Note:
The CLR key will remove the last # of the
price. Once the desired price is showing on
the display press the selection desired for
setting price. Press “” and display will
show “PR $##.## B1 Selection Set”, press
“” to set more prices or CLR to exit to SET
PRICE.
The last price entered for a selection is the one that
is used. For example, If one price on the A tray was
set to $1.50 using option 3 above and you wish to
change the remaining selections on that tray using
option 2, the pricing for the entire tray would take
precedence. Conversely, if the price was set using
option 2 first followed by the single selection using
option 3, the pricing for the remainder of the shelf
would remain and the new price for the single
selection would change to the new value. Press the
“CLR” key to return to “Set Prices”. Press the “CLR”
key to return to “SERVICE MODE” or press the “A”
key to advance to the next menu item below.
SET SHELF LOCATION - Key “8”
Allows the service technician to program the
electronics to match the seven different settings
available for the shelves. These settings are
available to vend different package heights. The
factory default setting is Shelf Setting D. Press the
number “8” on the keypad and display will show “Set
Shelf Location”. Press the “” key and display will
show current setting. To change the setting press
one of the following: A = G setting, B = M1 setting, C
= M2 setting, D = D setting, E = E setting, F = E1
setting, 1 = D2 setting, 2 = E3 setting, & 3 = E4
setting. D2 = BM3 5800-4 domestic setting. Note
G, M1, & M2 settings are used in venders prior to
0001-8487AE and D, E, & E1 settings are used in
venders 0001-8487AE & higher, D2 is setting used
in all domestic BevMax 4 5800-4 venders and E3 (5
shelf Export) & E4 (4 shelf Export) are used in export
BevMax 4 5800-E4 venders. Once the desired
setting is showing on the display press the “” key
to save the setting. Note: all shelf settings have to
be physically set to match the programmed setting.
You can not set the physical shelf settings
differently. Press the “CLR” key to return to “Set
Shelf Location”. Press the “CLR” key to return to
“SERVICE MODE” or press the “A” key to advance
to the next menu item below.
RELAY TOGGLE - Press key “9”
Allows the service technician to test the Light Relay,
Fan Relay, and Compressor Relay. Press the
number “9” on the keypad and the display will show
“Relay Toggle”. Press the “” Key and display will
show “Light A – On or Off”, “Fan B – On or Off”,
“Compressor C – On or Off”. Display will show
current status of the relay (not the component the
relay operates). To toggle the state of a given relay
press the letter key associated with it on the display.
Caution: Disconnect power to the compressor before
testing the compressor relay. Failure to disconnect
power to the compressor before testing the relay
could result in damaging the compressor. Press the
“CLR” key to return to “Relay Toggle”. Press the
“CLR” key to return to “SERVICE MODE” or press
the “A” key to advance to the next menu item below.
CLEAR ERRORS - Press key “0”
Allows the service technician to clear errors
recorded in the venders data. Press the number “0”
Key and the display will show “CLEAR ERRORS”,
then press “” Key and the display will show “Clear
All Errors? = Y CLR = N”. Press the “CLR” key to
return to “Clear Errors”. Press “” Key to clear all
errors or press the “CLR” key to return to “SERVICE
MODE”.
TEST MODE
Enter TEST MODE by opening the service door and
pressing the blue Service button twice. The display
will read” TEST MODE”.
NEXT ITEM - Press key “A”
LIST ERRORS - Press key “B”
Allows the service technician to view a list of all
recorded errors. Press the letter “B” on the keypad
and the display will show “LIST ERRORS”, then
change to “NONE” if no errors exist or, if errors are
present, one of the error prompts below will be
displayed. If an error code is displayed, press the
“” key to view the next error until “END LIST” is
displayed. With “END LIST” showing on the display,
press the “” key to clear errors and return to TEST
MODE. If you wish to exit the list without clearing
errors, simply push the “CLR” key and the display
will return to LIST ERRORS. If the CLR key is
pressed prior to reaching the end of the list, the
display will jump to END LIST. Explanations for the
error codes are listed below. Note: The prompts
listed will only show on the display if an error has
occurred.
NONE No errors have occurred.
VEND MECH ERROR
HORIZ – Horizontal Drive System problem.
VERT – Vertical Drive System problem.
PICKI – Picker not all the way in problem.
PICKO – Picker out switch error problem.
PICKRS – Picker Return Spring
PORT – Port Drive System problem.
VS – Vend Sensor problem.
VMC ERRORS

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FRAM – Memory module read/write error.
RTC – RTC read/write error, clock error.
SF – Decimal error.
RCRC – software not loaded properly.
LB – Low battery.
CTRL PWR OUT – Power lost.
KEYPAD ERROR
KEYPAD – Keypad not installed.
COIN MECH ERROR
CM CC – Coin Mech disconnected.
CM TS – Tube Sensor defective.
CM IC – No coin accepted for 96 hours (4
days).
CM TJXX – Tube jam.
CM CRCH – Check sum.
CM EE – Excessive escrow pressed (255
times between coin arrivals).
CM NJ – Coin jam.
CM LA – Low acceptance count.
CM DIS – Acceptor unplugged.
CM ROUT – Coin routing error.
NOTE ACCEPTOR ERROR
NA BC – Note Acceptor disconnected.
NA BFUL – Stacker full.
NA BILL – Defective motor.
NA BJ – Validator jammed.
NA BRCH – ROM checksum error.
NA BOPN – Stacker out of position.
NA BS – Sensor problem.
CARD READER ERROR
CRC – Card reader disconnected.
REFRIG ERROR
SENS – Temperature sensor problem.
COLD – Temperature to cold.
HOT – Temperature to hot.
CMPR – Compressor not cooling.
HEALTH – Health Guard error.
END LIST Indicates you have scrolled through the
list of all present errors. Press the “CLR” key and
display will change to “OK” and the display will
change to “NONE”. Press the “CLR” key to return to
“TEST MODE”, or the “A” key to proceed to “SELF
TEST”
LIGHT TIMER - Press key “C”
Allows the service technician to set the 2 vertical
lights to shut off for added energy savings after
selected time recorded is met for no activity on the
key pad or peripherals. Press the letter “C” on the
key pad and display will show “Light Timer: ## hrs.”
where ## is the current hour time recorded for
meeting no activity to turn the two vertical lamps off.
To change the hour(s) setting press the key pad
numbers that you wish to set for no activity to be met
for the lamps to shut off. Press the “” key to save
and the display will return to “Light Timer”. Press the
“CLR” key to return to “TEST MODE”, or the “A” key
to proceed to next available mode.
** ENABLE SNACK MENUS - Press key “D”
This sub menu is used to enable and disable the
Satellite Snack menus. Press the “” key to
toggle the menu on or off.
KEYPAD TEST - Press key “E”
Allows the service technician to test any or all
keypad keys. Press the letter “E” on the keypad and
the display will show “KEYPAD TEST”. Press the
“” key and the display will show “Keypad Test”,
then press each key on the keypad. Each key
pressed will show on the display until the “CLR” key
is pressed. The display will return to “Keypad Test”.
Press the “CLR” key to return to “TEST MODE” or
press the “A” key to advance to the next menu item
below.
FACTORY DIAGNOSTICS - Press key “F”
Allows the service technician to test the XY and Cup
port operations. The following are available in the
test menu: 1 = Position Test, 2 = Port Test, 3 =
Delivery Cup Check, 4 = Repeat Vend, 5 = Vend
Error Codes, 6 = Product Sensors, 7 = Turns off
vend mech for software test, 8 = Adjust shelf offset,
9 = Not used at this time, 0 = Adjust Hook Swipe “X”
Offset, A = Software Build Number, E = Extended
Cup Setting, F = Cup Sensor Setting. To enter the
available modes press the “F” Key on the keypad
and display will show “FACTORY DIAGNOSTICS”.
Press the “” key and the display will show “1 =
Position Test, 2 = Port Test”. Press the key # or
letter you wish to enter. Note: In early software
revisions Port Test was 4, Repeat Test was 2, &
Shelf Offset was 8. Below is current programming
as of 3/26/08.
•Key A = Build Number ####. Press key A and
the display will show “Build Number ####”.
Where #### is the software build number
significant to Crane Merchandising Systems
engineering. Press the “CLR” Key to return to
“Factory Diagnostics”.
•Key B = Reset Model Number. Press key B
and the display will show “Reset Model?
Continue? = Yes CLR = No”. Pres the 
key and display will show “No Model Set Save?
A = ^(scroll up) = Yes CLR = No”. Press
key A to scroll through available model numbers
DN5800-4, DN3800-4, DN5800-E4 (export),
DN3800-E4 (export). With vender model
displayed that you are installing board press the
key to save. Press the “CLR” Key to return to
“Factory Diagnostics”.
•Key E = Extended Cup. Press key E and the
display will show “Extended Cup: Enabled”.
Press the “” key to toggle the Extended Cup to
the Disabled setting. Factory default setting is
Enabled. Note Extended Cup Disabled setting is
used in BevMax 2 Pepsi Venders prior to

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8625CF and Generic Venders prior to 8600AG.
Extended Cup Enabled is used in all BevMax 4
5800-4 Venders.
•Key F = Cup Sensor. Press key F and the
display will show “Cup Sensor Off”. Press the
“” key to toggle the Extended Cup to the On
setting. Cup Sensor On is used in all BevMax 4
5800-4 Venders produced 3/26/08 and after.
•Key 1 = Position Test. Note: The left or top door
switch (depending on the mounting bracket in
use) must be pulled to the out position to
perform this test. Caution: XY needs to be in
the home position before performing this
test. If you look at the control board the green,
amber (yellow), and red lights should be on at
this time. If not please check the following:
Green light is for home switch on bottom of port
cup, amber light is for home switch on left side
of Y motor assembly, red light is for home switch
for picker cup plunger. Press the number 1 key
and the display will show a set of numbers (ie
###### # ###### #). To position test press the
following:
a. Shelf letter (A,B,C,D,E) to travel
to selected shelf.
b. Column number (1,2,3,4,5,6,7,8,
& 9) to travel to selected
column.
c. Key “0” to cycle cup plunger to
hit column target.
d. Key “F” to return cup to home
position.
e. Key ““ is all stop.
•Key 2 = Port Test. Press the number 2 key and
the display will show four numbers “####”. The
1st # is Port Open switch and 0 = Port not open
or 1 = Port opened. The 2nd # is Port Closed
switch and 0 = Port not closed or 1 Port closed.
The 3rd # is Sensor and 1 = Sensor on or 0 =
Sensor off. The 4th # is Vend detect (only if
Sensor is on) 0 = No product in port or 1 Product
in port. To test the port press the following:
f. Key “A” to open port.
g. Key “B” to close port.
h. Key “C” to turn sensor on.
When turned on and something
is placed in the port a red LED
will light on the board.
i. Key “D” to turn sensor off.
j. Key “E” to toggle Cup LED light.
k. Key “F” to toggle Port LED light.
l. Key “*” All Stop on any of these
tests.
•Key 3 = Delivery Cup Check. Press the number
3 key and the display will show “On:0 In:0
Out:0 Hm:1”. Note: The door switch (or left
door switch on e-lock venders) must be pulled to
the out position to perform this test. Caution:
XY needs to be in the home position before
performing this test. Press the “” key and
the display will show “Port Sensor On/Off On:0
In:0 Out:0 Hm:1”. Press the “” key to toggle
the Port Sensor to the Off setting. To test the
Port with the Port Sensor On, press the “” key
and Display will show “Port Sensor On - On:1
In:0 Out:0 Hm:1”. To perform tests press the
following:
a. Shelf letter (A,B,C,D,E) to travel to
selected shelf.
b. Column number (1,2,3,4,5,6,7,8, &
9) to travel to selected column.
c. Key “0” to cycle cup plunger to hit
column target. The Out:0 will
change to 1 momentarily and back
to 0 and the Hm:1 will change to 0
momentarily and back to 1.
d. Key “F” to return cup to home
position.
e. If the delivery cup has a cup sensor
in it, place a package in the delivery
cup and the In:0 will change to In:1,
remove package and it will change
to In:0.
There are 4 pieces of data shown on the
display labeled as “On”, “In”, “Out”,
and “Hm”.
“On” indicates whether the delivery cup
sensor if present is turned on or off. A
“1” indicates it is on and a “0” indicates
it is off.
“In” indicates whether the delivery cup
sensor detects product in the cup. In
order to be detected the product must be
placed in the cup after the sensor was
turned on. If a product is in the cup
when the sensor is turned on, the sensor
will not detect it. A “1” indicates
product is detected and a “0” indicates it
is not. When the sensor is turned off,
there will be a “0” regardless of whether
product is in the cup or not. The Yellow
LED on the controller also will be on
when a “1” is displayed.
“Out” indicates whether the picker out
switch is closed. A “1” indicates that
the picker out switch is closed and a “0”
indicates it is opened (plunger at home
position). Please note that the switch is
moved by the cam, not the picker.
Pulling the picker out by hand will not