Crane BEVMAX 6 User manual

BEVMAX
MODEL 5800-6
Glassfront Vender
Models DN5800-6, DN5800-E6, DN3800-6, DN3800-E6
Production Run ####BL & higher
Manufactured by
Crane Merchandising Systems
P.O. Drawer 719
3330 Dixie Narco Blvd.
Williston, SC 29853-0719
803-266-5001
fax: [phone]
Visit us on the web:
www.cranems.com
English ########
BevMax 6 Keypad
Programming
1st Draft
6

0
Table of Contents
PROGRAMMING ............................ 1 - 82
General ...........................................................1 – 2
Initial Programming.............................................2
Quick Reference Menu Items ....................... 3 - 4
Data Recall Mode.........................................5 – 12
Non-Resettable Data ....................................5 – 7
Resettable Data ..........................................8 – 10
Events...............................................................11
Identification Numbers......................................12
Diagnostics Mode......................................12 – 24
Diagnostics Errors ....................................12 – 24
Test Mode......................................................25 29
Test Vend .........................................................25
Coin Return Motor ............................................25
Surround Lighting Test .....................................26
Screen Test ......................................................26
Refrigeration Test .............................................26
Mag TeckHead Test .........................................27
Cashless system Test ......................................27
Manufacturing Tests .........................................27
Monetary...........................................................27
Port & Cup Sensors ..........................................28
Platform Movement...........................................28
Other Relays.....................................................28
Keypad test.......................................................29
Price Mode..........................................................29
By Tray 1 ..........................................................29
By Tray 2 ..........................................................29
By Tray 3 ..........................................................29
By Tray 4 ..........................................................29
By Tray 5 ..........................................................29
By Entire Machine.............................................29
By Individual Selection .....................................29
Product Configuration Mode....................30 – 35
Selection Config................................................30
FIFO Setup ...............................................30 – 33
UOC/EAN Codes ......................................33 – 34
Shopping Cart Setup ................................34 – 35
View Plan-O-Gram............................................35
Special Vend Modes..................................35 – 44
Free Vend ................................................ 35 - 36
Winner Mode ............................................36 – 38
Combo Vends ...........................................39 – 42
Token Enable....................................................43
Rapid vend........................................................43
MultiVend Discount...................................43 – 44
Monetary Mode ..........................................44 – 49
Coins In/out.......................................................45
Bill Validator......................................................46
Coin Mech.........................................................46
Card reader.......................................................46
On Board Cashless Enable ..............................46
Bill Acceptance .................................................47
Correct Chang Parms...............................47 – 48
Card Revalue....................................................48
Stack Bills .........................................................49
System Setting Modes ............................. 49 – 58
Machine Info ............................................ 49 – 50
Time & Date ............................................. 50 – 51
Language ................................................. 51 – 52
DTS (Data Transfer System) ................... 52 – 54
Software Updates ............................................ 54
Backup/Restore ....................................... 54 – 55
Clone (copy) Config. ............................... 55 – 56
Screen Brightness ........................................... 56
LED Color ........................................................ 56
Idle Time Out ................................................... 57
Advertisements ................................................ 57
Custom Messages ................................... 57 – 58
Nightly Reboot Settings ................................... 58
Talker settings.................................................. 58
Security Code Modes ............................... 59 – 64
Enter PIN ......................................................... 59
Change Driver PIN........................................... 59
Change Operator PIN ...................................... 59
Timed Event Modes.................................. 64 – 70
Time of Day Events ................................. 64 – 68
Backup Events ................................................. 69
Power savings Events ............................. 69 – 70
Telemetry Mode......................................... 70 – 73
Assign Unit............................................... 70 – 71
Ping Server .............................................. 71 – 72
Get Network Status.......................................... 72
Show Network Config .............................. 72 – 73
Load Network Config ....................................... 73
Machine Configuration Mode .................. 79 – 82
Refrigeration Settings .............................. 79 – 80
Space to Sales................................................. 80
Picker Cup Sensor ........................................... 81
Port Sensor ...................................................... 81
Manual Key Switch .......................................... 81
Firmware Information....................................... 82

1
VENDING MACHINE CONTROLLERS
Atlas Control Board
The Atlas Control Board is located on the inside of the
Service Door. It controls all the logic functions of the
machine. It is interchangeable between the Keypad
and Touch Screen Bevmax 6 Models. It
communicates with its peripherals (I/O Board, Display
Board, Coin Mechanism, Bill Validator, Card Reader,
Etc.) in an MDB format. It has 3 USB ports, has built
in telemetry, CCM connection WLAN (Zigbee), soft
boot, service button, multiple LED’s for
troubleshooting, interfaces with the I/O and LED
boards. Note: USB3 should be used for uploading or
downloading files including firmware updates.
I/O Controller
The I/O Controller is the heart of the Glass Front
Vender and is located on the rear wall inside the
service area. After receiving the message from the
Atlas Control Board to vend a particular selection, it
determines the necessary steps to make that happen
and then executes them. It then advises the Atlas
Control Board of its status.
It is USB programmable, which controls all aspects of
the vender. It also contains the power supply which
regulates the voltages required to operate the motors
as well as the coin mechanism, digital display, and all
logic functions in the vender. The machine runs on a
Linux operating system. It is essentially a computer
and will take a little while when you first apply power
to the machine.
TOUCH KEYPAD
The keypad is located on the front of the service door.
It consists of a 4.25” X 2.75” (107.95 mm X 69.85 mm)
matrix touch screen key pad. The touch screen
keypad utilizes the numbers 1 thru 0 keys, X letter
key, √OK key, (information) key and the
shopping cart key. The keypad is where the vender
programming is accomplished and where the
customers make their selections.
LCD DISPLAY SCREEN
The LCD Display Screen is located directly above the
keypad on the front of the service door and uses a
3.5” (88.9 mm) LCD screen to provide instructions and
information required by the customer to purchase
items as well as to the person programming the
vender in conjunction with a 14 button keypad
integrated in the cladding on the monetary panel of
the machine.. It is used to convey information to the
consumer as well as to the person programming the
vender.
The Pill
The Pill is what we refer to the polycarbonate front on
the service door. The Pill houses the Surround
Lighting, Keypad, LCD Display, Touchscreen,
Integrated Payment System, and Payment Options.
You must know the payment options you wish to use
to have the correct Pill installed for your order. Pills
may be ordered and replaced in the field as required.
Pill Lighting
•Surround Lighting
The Surround Lighting can be changed in
programming to red, blue, or white. The Surround
and LED Lighting are controlled by the LED Driver
Board. Surround Lighting is powered by J7 & J8 of
the LED Driver Board.
•LED Lighting
The LED Lighting lights up the integrated coin and bill
insert and card swipe openings. The Surround and
LED Lighting are controlled by the LED Driver Board.
LED Lighting is powered by J9, J16, & J18 of the LED
Driver Board.
PROGRAMMING
GENERAL INFORMATION
In order to fully utilize the many features of your
vender it is important that you first understand the
options available and procedures for programming the
vending controller unit (control board). All
programming, testing, and service functions are
accomplished by using the keypad or touch screen in
an easy to follow display prompted format. In stand
alone operation there are twelve programming modes
for servicing, testing, and setting up your vender. The
programming modes are accessed by opening the
service door and entering the 4 digit PIN number
when prompted for it on the display. From the factory
this PIN number is set to 3333. Once entered the
LCD screen will show programming options beside
the key character on keypad venders or on the touch
screen on touch screen venders that needs to be
pressed to access this modes menu.
DISPLAY of PRODUCTS and
NUTRITIONAL INFORMATION
Allows the consumer to view the product, cost, and
nutritional information of the selected product before
purchasing.
1. Press the products selection numbers. The display
will show a picture of the product, the price of the
product, Sample:

2
2. Press the as instructed to view the nutritional
information of the product. Sample:
NORMAL OPERATION MESSAGES
At initial power-up, the program will start just like your
home computer and the LCD screen will display
Crane, followed by a running list of all activities being
checked during power up. The lights on vender will
cycle on and off, validator if installed will cycle, coin
return plunger motor will cycle, and then:
•If Errors exist, an error list will be displayed that
includes the time and date of the error. To exit or
escape to the home screen press the highlighted red
Xkey.
•In No errors exist, the home screen will appear with
programming menus.
INITIAL PROGRAMMING
TO VIEW DATA RECALL
To view a listing of the Data recorded for non-
resettable sales data, resettable sales data, events,
and identification numbers enter the “DATA RECALL”
mode by opening the service door, entering the PIN
number, and pressing the 1 Key. Use the top and
bottom of the OK Key to scroll through the multiple
screens as needed to view all available menu items.
Refer to the “Data Recall” programming section for
descriptions of available Data that is recorded to be
displayed.
TO VIEW ERRORS REGISTERED
To view a listing of errors along with the date and time
they occurred enter the “Diagnostics” mode by
opening the service door, entering the PIN number,
and pressing the 2 Key. Use the top and bottom of
the OK Key to scroll through the multiple screens if
numerous errors have been recorded. Refer to the
“Diagnostics” programming section for error
descriptions, probable causes, and possible solutions
for many of the errors that may display.
TO TEST VENDER OPERATIONS
To set the different operations of the vender enter the
“Test” mode by opening the service door, entering the
PIN number, and pressing the 3 Key. Follow the
menu prompts or refer to the “Test” programming
section in this manual for step by step instructions to
perform tests for vending, coin return motor, surround
lighting, screen, refrigeration, MagTech Head,
cashless system, manufacturing, port & cup sensor,
platform movement, relays, and keypad.
TO SET PRICES
To set the prices enter the “Price” mode by opening
the service door, entering the PIN number, and
pressing the 4 Key. Follow the menu prompts or refer
to the “Price” programming section in this manual for
step by step instructions. Allows you to set regular
prices for an individual item, a complete tray, or the
entire machine. For other pricing options you need to
refer to the following programming sections: “Special
Vend Modes” by pressing the 6 Key, “Timed Events”
by pressing the Key.
TO SET DATE/TIME
To set the date and time enter the “System Settings”
mode by opening the service door, entering the PIN
number, and pressing the 8 Key. Follow the menu
prompts or refer to the “Time & Date” programming
section in this manual for step by step instructions.
TO SET NEW PIN
To set a new PIN enter the “Security Codes” mode by
opening the service door, entering the PIN number,
and pressing the 6 Key. Follow the menu prompts or
refer to the “Security Codes” programming section in
this manual for step by step instructions.
For all other options please refer to the programming
quick reference chart on the following pages.
Nutritional Information
Serving Size
Calories 240
% Daily Value
Total Fat 16g 25%
Sodium 250mg 11%
Total Carbohydrates 23g 8%
Sugar 1g
Protein 3g
Not a significant source of
Other nutrients

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1. Data Recall Pg 4. Price Pg 6. Special Vend Modes Pg 8. System Settings Pg
1 Non-Resettable Sales Data 1 By Tray 1 1 Free vend 1 Machine Information
1. Overall Totals 2 By Tray 2 2 Winner Mode 2 Time & Date
2. by Tray 3 By Tray 3 1. Add Group 3 Language
3. by Product 4 By Tray 4 2. Delete Group 4 DTS (Data Transfer System)
4. Cash 5 By Tray 5 3. Edit Group 1. DTS Standby mode
5. Cashless 6 By Entire Machine 4. Winner Selections 2. DTS Audit List
6. Bill Data 7 By Individual Selection 3 Combo Vends 3. CA304/CA308 Data Type
2 Resettable Sales Data 1. Discount Type 4. Data Reset after Transfer
1. Overall Totals 5. Product Configuration 2. Add New Combo 5. Event Data Reset after Transfer
2. by Tray 1 Selection Configuration 3. Delete Promotion 6. Pass-Code Reset
3. by Product 1. Tray 1 4. Edit Promotion 7. DTS Cache Settings
4. Cash 2. Tray 2 5. Combo Vend Selection 5 Software Updates
5. Cashless 3. Tray 3 4 Token Enable 6 Backup/Restore
6. Bill Data 4. Tray 4 5 Rapid vend 7 Clone (copy) Configuration
7. Clear Data 5. Tray 5 6 Multivend Discount 1. Prepare Flash Drive
3 Events 2 FIFO Set-Up 7. Monetary 2. Create Config Clone
1. Power Losses 1. Add Group Menu 1 Coins In/Out 3. Install Config Clone
2. Door Events History 2. Delete Group 1. Stop Dispensing 4. Remove Clone from Stick
4 Identification Numbers 3. Edit FIFO Group 2. 0.05 8 Screen Brightness
Mech, Validator, Cashless 4. FIFO Mappings 3. 0.10 9 LED Color
2. Diagnostics 3 UPC/EAN Codes 4. 0.25 Scroll down second screen
1 Screen Data 4 Shopping Cart Set-Up 5. Set Up Channels 2 Idle Time Out
2 Diagnostics Errors 1. Shopping Cart Size 2 Bill Validator 3 Advertisements
2. Max. Fund Amount 3 Coin Mechanism 4 Custom Messages
3. Test 5 View Plan-O-Gram 4 Card Reader 5 Nightly Reboot Settings
1 Test Vend 1. Tray 1 5 On Board Cashless Enable 6 Talker Settings
2 Coin Return Motor 2. Tray 2 6 Bill Acceptance
3 Surround Lighting Test 3. Tray 3 7 Correct Change Parms 9. Security Codes
4 Screen Test 4. Tray 4 1. Declining Balance 1 Enter PIN
5 Refrigeration System 5. Tray 5 2. Force Vend 2 Change Driver PIN
6 MagTeck Head Test 3. Accept on low change 3 Change Operator PIN
7 Cashless system test 4. Low change message 1. Details for Driver PIN
8 Manufacturing Tests 5. Credit for failed vend 2. Details for Operator PIN
9 Monetary 6. Allow consumer over pay 3. Details for Engineers PIN
Scroll down for more Scroll down 4. Details for Manufacturers PIN
2 Port & Cup Sensors 2 Card revalue
3 Platform Movement 3 Stack bills
4 Other Relays 1. Wait
5 Keypad Test 2. Stack Immediately

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i. Timed Events
1 Time of Day Events
1. Price Adjust
2. Free Vend
3. Inhibit
2 Backup Events
3 Power Savings Events
0. Telemetry
1 Assign Unit
2 Ping Server
3 Get Network Status
4 Show Network Config
5 Load Network Config
Machine Configuration
1 Refrigeration Settings
2 Space to Sales
3 Picker Cup Sensor
4 Port Sensor
5 Manual Key Switch
6 Firmware Information
EVS Compliance
Shelf Location
Model #
Scroll down second screen
Hook Offset #
Shelf Offset #
Encoder Resolution #

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1. DATA RECALL……………………………Press Key 1 to bring up a list.
Press the 1 Key brings up a list of the groups in this function.
Press the numeric Keys to choose a group.
Choosing a group will bring up the first screen in
the chosen group.
1. Non-Resettable Sales Data – Press the 1 Key to bring up a screen
Press the 1 Key will bring up a screen listing the sub-groups that contain the data in this
group.
TECH TIP – The listings in this group are a running total and will not be reset when a
DEX read is done or the “DATA CLEAR” function is used.
Press the numeric Keys to choose a Sub-
Group.
Choosing a Sub-Group will bring up the first
screen in that Sub-Group.
1. Overall Totals – Press the 1 Key to bring up a table listing data.
Overall Totals
#
Sales $0.00 0
Discounts $0.00 0
Surcharge $0.00 0
Test Vend $0.00 0
Free Vend $0.00 0
Token Vend $0.00 0
Data Recall
1) Non Resettable Sales Data >
2) Resettable Sales Data >
3) Events >
4) Identification Numbers >
Non Resettable Sales Data
1) Over-All Totals >
2) By Tray >
3) By Product >
4) Cash >
5) Cashless >
6) Bill Data >

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2. By Tray – Press the 2 Key to bring up a screen listing all trays.
Press a numeric Key to select a tray and you will bring up a screen with a table listing
data as shown.
Tray 1 Data
#
Sales $0.00 0
Discounts $0.00 0
Surcharges $0.00 0
Test Vend $0.00 0
Free Vend $0.00 0
3. By Product – Press the 3 Key to bring up a screen listing all trays
Press a numeric Key to select a tray and you will bring up a screen listing the product
selections on that tray.
Press a numeric Key to select an individual product
selection and you will bring up a table listing dollar values and number of vends for that
product. This table includes a line to include the Price of the product set in the selection.
The date and time of the last vend of the selected product is displayed below the table.
Last Vend Date / Time
By Tray
1) Tray #1 >
2) Tray #2 >
3) Tray #3 >
4) Tray #4 >
5) Tray #5 >
By Product
1) Tray #1 >
2) Tray #2 >
3) Tray #3 >
4) Tray #4 >
5) Tray #5 >
Tray #1
1) 101 101>
2) 102 102>
3) 103 103>
4) 104 104>
5) 105 105>
6) 106 106>
7) 107 107>
8) 108 108>
9) 109 109>
101
#
Price $0.00
Sales $0.00 0
Discounts $0.00 0
Surcharge $0.00 0
Test Vend $0.00 0
Free Vend $0.00 0

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4. Cash – Press the 4 Key to bring up a table listing Cash Data.
Press top and bottom of OK Key to scroll thru
entire list. It has multiple screens.
The last line of data on the first screen is
repeated as the first line of the second screen
when you scroll down.
5. Cashless – Press the 5 Key to bring up a table listing Cashless Data.
Cashless
#
Sales $0.00 0
Discounts $0.00 0
Surcharge $0.00 0
Revalue $0.00 0
6. Bill Data – Press the 6 Key to bring up a table listing Bill Data.
The contents of the recycler unit have been listed below the table.
Recycler Contents $0.00
Cash
#
Cash In $0.00 ______
To Cash Box $0.00 ______
To Tubes $0.00 ______
Bills In $0.00 ______
Dispensed $0.00 ______
Manual Dispensed $0.00 ______
Sales $0.00 0
Discounts $0.00 0
Surcharge $0.00 0
Over Pay $0.00 0
Bill Data
In Out
One $0.00 $0.00
Two $0.00
Five $0.00 $0.00
Ten $0.00
Twenty $0.00
Fifty $0.00
Hundred $0.00

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2. Resettable Sales Data – Press the 2 Key to bring up a list
Press the 1 Key will bring up a screen listing the sub-groups that contain the data in this
group.
TECH TIP – The listings in the resettable group are identical to the listings in the non-
resettable group with the exception of the “CLEAR DATA” function which allows the
totals to be set back to Zero.
Press the numeric Keys to choose a Sub-Group.
Choosing a Sub-Group will bring up the first
screen in the chosen Sub-Group.
1. Overall Totals – Press the 1 Key to bring up a table listing data.
Overall Totals
#
Sales $0.00 0
Discounts $0.00 0
Surcharge $0.00 0
Test Vend $0.00 0
Free Vend $0.00 0
Token Vend $0.00 0
2. By Tray – Press the 2 Key to bring up a screen listing all trays.
Press a numeric Key to select a tray and you will bring up a screen with a table listing
data as shown.
Tray 1 Data
#
Sales $0.00 0
Discounts $0.00 0
Surcharges $0.00 0
Test Vend $0.00 0
Free Vend $0.00 0
Resettable Sales Data
1) Overall Totals >
2) By Tray >
3) By Product >
4) Cash >
5) Cashless >
6) Bill Data >
7) Clear Data >
By Tray
1) Tray #1 >
2) Tray #2 >
3) Tray #3 >
4) Tray #4 >
5) Tray #5 >

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3. By Product – Press the 3 Key to bring up a screen listing all trays
Press a numeric Key to select a tray and you will bring up a screen listing the product
selections on that tray.
Press a numeric Key to select an individual product
selection and you will bring up a table listing dollar values and number of vends for that
product. This table includes a line to include the Price of the product set in the selection.
The date and time of the last vend of the selected product is displayed below the table.
Last Vend Date / Time
4. Cash – Press the 4 Key to bring up a table listing Cash Data.
NOTE – Press the bottom section of the
OK Key to scroll thru entire list. It has
multiple screens.
The last line of data on the first screen is
repeated as the first line of the second
screen when you scroll down.
By Product
1) Tray #1 >
2) Tray #2 >
3) Tray #3 >
4) Tray #4 >
5) Tray #5 >
Tray #1
1) 101 101>
2) 102 102>
3) 103 103>
4) 104 104>
5) 105 105>
6) 106 106>
7) 107 107>
8) 108 108>
9) 109 109>
101
#
Price $0.00
Sales $0.00 0
Discounts $0.00 0
Surcharge $0.00 0
Test Vend $0.00 0
Free Vend $0.00 0
Cash
#
Cash In $0.00 ______
To Cash Box $0.00 ______
To Tubes $0.00 ______
Bills In $0.00 ______
Dispensed $0.00 ______
Manual Dispensed $0.00 ______
Sales $0.00 0
Discounts $0.00 0
Surcharge $0.00 0
Over Pay $0.00 0

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5. Cashless – Press the 5 Key to bring up a table listing Cashless Data.
Cashless
#
Sales $0.00 0
Discounts $0.00 0
Surcharge $0.00 0
Revalue $0.00 0
6. Bill Data – Press the 5 Key to bring up a table listing Bill Data.
The contents of the recycler unit have been listed below the table.
Recycler Contents $0.00
7. Clear Data – Press the 7 Key to clear resettable data.
Press the 7 Key will bring up a screen asking you if you are sure you want to clear the
resettable data. Respond by pressing a numeric Key.
Do you really want to clear all
Resettable data?
Yes No
1. Press the 1 Key for YES
3. Press the 3 Key for NO
This is also the data that is cleared each time the machine successfully transmits a
DEX file.
Bill Data
In Out
One $0.00 $0.00
Two $0.00
Five $0.00 $0.00
Ten $0.00
Twenty $0.00
Fifty $0.00
Hundred $0.00
1
3

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3. EVENTS – Press the 3 Key to bring up a screen
Press the 3 Key will bring up a screen which is divided into two sections.
The top section of the screen allows you to view recorded data for each type of event.
Press the numeric Keys to bring up a list for
each type of event.
The Last Data Clear data would include
both a manual clear and a successful DEX
read.
1. Power losses – Press the 1 Key to bring
up a listing of data about recorded power
losses or a message of “No Power Losses”
registered
The data is recorded in order of occurrence and can be a valuable diagnostic tool to
determine if a power outage is the cause of a reported problem.
Press the bottom or top section of the OK Key to scroll through multiple screens.
2. Door Events History – Press the 2 Key will bring up a screen listing data about
recorded door events.
The data is recorded in order of occurrence
and can be a valuable tool used to determine
if the door has been opened and closed at a
time when it should not have been.
Press the top and bottom of the OK Key to access multiple screens.
Events
1) Power Losses >
2) Door Events History >
Last Data Clear
Date/Time
Last Vend
Date/Time-Selection
Last Price Change
Date/Time
Last Clock Set
Date/Time
Last Health Control Event
Date/Time-Selection
Power Losses
Duration Date Time
1 hours 09 minutes 04/24/2013 08:26
0 hours 12 minutes 04/12/2013 17:30
Door Events History
Event date time
Open Door ##/##/## 00:00:00
Closed Door ##/##/## 00:00:00
Open Door ##/##/## 00:00:00
Closed Door ##/##/## 00:00:00
Open Door ##/##/## 00:00:00
Closed Door ##/##/## 00:00:00

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4. Identification Numbers – Press the 4 Key to bring up a screen.
Press the 4 Key will bring up a screen listing the ID numbers for the devices listed.
2. DIAGNOSTICS……………..Press the 2 Key to bring up a screen.
Press the 2 Key will bring up a screen listing the errors along with the time and date they
occurred or a message of “No Errors Registered” will display.
Diagnostics
time date
Coin Tube 1 Empty 14:35 04/12/2013
Cabinet not cooling 09:45 03/25/2013
Coin Tube 2 Empty 17:00 02/28/2013
If necessary, use top and bottom of OK Key to scroll thru multiple screens.
This screen will automatically come up when the service mode is entered if errors
currently exist. You may use the X Key to back up to a previous menu in the service
screens.
List of many of the Errors/causes/solutions follow:
Identification Numbers
Bill Validator #############
Card Reader #############
Coin Mechanism ############

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Error Description Probable Cause Possible Solutions
Stuck Keys Fatal. Stuck keys on keypad or shorted connections/harness. Check connectors to be properly installed.
Check harness for damage.
Replace the keypad.
No Monetary Device Fatal. The control board has not been able to detect a Check connectors to be properly installed.
working monetary device. Check harness for damage.
Check for faulty bill validator/harnessing.
Retest without the bill validator and harnessing
installed.
Replace the coin mechanism.
Coin Mech No Comms. No Communications are occurring between the Check connectors to be properly installed
coin mechanism and the control board. Check harness for damage
Retest without the bill validator and harnessing
installed.
Replace the coin mechanism.
Coin Mech ROM Error Coin Mech ROM Error Replace the coin mechanism.
Coin Mech Acceptor Coin Mech Acceptor Unplugged. Check the connections within the coin mechanism
Unplugged. Replace the coin acceptor.
Replace the coin Mechanism.
Coin Mech Acceptor Coins or other items are stuck in the acceptor Remove the coins or other items from the acceptor.
Jammed. causing the gate to remain open. Replace the acceptor.
Replace the coin mechanism.
Coin Mech Payout Jammed. Coin pay out motor or solenoid is stuck in cycle. Check for and remove bent coins or other items
causing the jam.
Replace the coin mechanism.
Coin Mech Sensor Error. Bad coin mechanism sensor. Check for an item causing a blockage and remove.
Replace the coin mechanism.
Coin Mech All Tubes Error. Coin mechanism not sensing any pay out tubes. Check for proper pay out cassette placement.
Replace the payout cassette.
Replace the coin mechanism.
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ErrorDescription ProbableCausePossibleSolutions
Coin Mech Tube Error. Coin mechanism not sensing a payout tube. Check for proper pay out cassette placement.
Replace the payout cassette.
Replace the coin mechanism.
Coin Mech Disabled. Coin mechanism has been disabled by the board Power down the machine and re-start.
Remove bill validator and/or card reader from system.
Replace the coin mechanism.
Reset the control board.
Replace the control board.
Exec Price Error. Executive coin mechanism error. Check for a price set outside of allowed parameters.
Replace executive coin mechanism.
No Monetary Device. No monetary device detected by the board. Check connectors to be properly installed.
Check harness for damage.
Retest without the bill validator and harnessing
Installed.
Replace the coin mechanism.
Coin Return Motor Not Control board not sensing the presence Check the connection J6 on the I/O board to the
Present. of a coin return motor. coin return motor.
Home the coin return motor.
Replace the coin return motor.
Check for damage to harnessing.
Reset or replace the control board.
Coin Return motor Run The board has determined that the coin Check the connections to the coin return motor.
Time Timeout. return motor should have arrived at home Home the coin return motor.
position, but it has not. Replace the coin return motor.
Check for damage to harnessing.
Reset or replace the control board.
Coin Return Motor Short Coin return motor has shorted out. Check connections and harnessing for damage.
Circuit. Replace the coin return motor.
Coin Return Motor Drive The coin return motor is not engaging the Check for damaged or missing drive linkage.
Failure. coin return arm on the coin mechanism. Check for proper mounting of coin mechanism.
Check for damage on coin mechanism pay out parts.

BevMax_Media_Programming_10_6_10 Page 15 of 106 08/15/2013
ErrorDescription ProbableCausePossibleSolutions
Low Change. The coin mechanism has reported a low or Add coins to the tubes using the coins in/out screen in
empty condition in one or more of the coin the monetary section of the service modes.
pay out tubes. Do vends with coins to add coins to the tubes.
Replace coin mechanism.
No IO Comm. The control board is not communicating with Check for proper connections on the I/O board.
the I/O board. Check for proper connections on the control board.
Check for damage to the harnessing.
Remove the monetary devices from the system and
check for restored communication.
Replace the I/O board.
Reset and/or replace the control board.
Please Wait. The board is asking you to wait while it completes Wait for the board to finish the operation.
an ongoing operation. Re-start the machine and let it re-boot.
Remove monetary devices and re-start the machine.
Reset and/or replace the control board.
No Selections Available. The control board is not sensing any motors Check for motors to be homed.
available for use. Check for motors and harnesses to be connected.
Check for power to I/O board.
Replace I/O board.
Reset and/or replace control board.
All Selections Disabled. The control board has disabled all the motors in Check SureVend settings and operation.
the machine. Check motors to be homed and connected properly.
Check for a timed event to be enabled causing the
Condition.
Check/replace I/O board.
Reset/replace control board.
IO Board Voltage. The control board has detected improper voltage Check voltage to the machine.
for I/O board operation. Check voltage to the I/O board.
Replace the I/O board.
Init Failed. The control board has failed to initialize successfully. Power down and re-start the machine.
Power down, disconnect monetary devices and
re-start the machine.
Replace the control board.

BevMax_Media_Programming_10_6_10 Page 16 of 106 08/15/2013
ErrorDescription ProbableCausePossibleSolutions
# XXX Motor Error. The board has detected a problem with a selection Check harness connection.
Motor (XXX indicates the selection involved). Check for damage to the tray harnessing.
Check for damage to channel harnessing if applicable.
Replace the snack motor.
Health Control Active. The control board has detected a temperature Check for clean screens and condenser.
condition which is outside the allowed parameters Check for acceptable clearance behind the machine.
and has stopped allowing sales of involved products. Check temperature sensor for accurate readings.
Check refrigeration system for proper function.
SureVend Comm Error. The control board is not communicating with the Check the harness connections between the
(Not Applicable) SureVend board system. Can be fatal or non-fatal SureVend boards and to the I/O board at J3.
depending on SureVend settings (optional or must). Check the harnesses for damage (crushed, cut, etc.).
Check the right side SureVend board to be an updated
board and replace if it is not.
Replace the SureVend boards.
SureVend Is Blocked. The control board has determined that a SureVend Check the delivery bin for items that may have hung
(Not Applicable) Sensor is blocked. Can be fatal or non-fatal depending up and blocked a beam.
on SureVend settings (optional or must). Check harnesses and connections on the SureVend
boards.
Check calibration on the SureVend boards.
Replace the SureVend boards.
SureVend Calibration Error. The control board has calculated a value which is Check for damage to the SureVend boards & harnesses.
(Not Applicable) not possible. Can be fatal or non-fatal depending on Replace the SureVend boards.
SureVend settings. (optional or must).
Anti Jackpot Error. The control board has detected multiple attempts to Check SureVend calibration.
vend a product from a selection and has not seen a Check SureVend function.
successful delivery. Check motor function.
# XXX Sold Out. The control board has determined that a selection is Check to see that there is product.
sold out. (XXX indicates the selection number Check SureVend calibration.
involved). Check SureVend function.
Check motor function.

BevMax_Media_Programming_10_6_10 Page 17 of 106 08/15/2013
ErrorDescription ProbableCausePossibleSolutions
Factory Init. An attempt to restore factory default settings has Power down, power up, try again.
been unsuccessful. Power down, remove monetary devices and try again.
Replace the control board and reset.
Card Reader No Comms. The control board is not able to communicate with Check connections for the card reader.
the card reader. Check for damage to the harness (cut, pinched, etc.).
Replace the card reader.
Reset the control board.
Replace the control board.
Card Reader Comms Error. The control board is not communicating with the Check the connections and harness for damage.
Card reader. Check the settings on the board and on the reader.
Replace the reader.
Reset and/or replace the board.
Bill Validator No Comms. The control board is not communicating with the Check the connections and settings for the validator.
bill validator. Replace the harness.
Replace the validator.
Bill Validator Motor Error. The validator has reported an error to a drive motor Check for a broken belt or blockage.
within the validator. Replace the bill validator.
Bill Validator Sensor Error. The validator has reported an error to a sensor within Check for a sensor blockage.
the validator. Replace the bill validator.
Bill Validator ROM Erro. An error has been detected in a main chip in the Replace the bill validator.
Validator.
Bill Validator Acceptor A jam in the bill path has been detected. Check the bill path for items that are blocking sensors.
Jammed. Check to see that the bill path gates are not open.
Replace the bill validator.
Bill Validator Stacker Error. An error has been reported concerning the bill box. Check the bill box to be mounted to the validator
properly.
Replace the bill box.
Replace the bill validator.
Bill Validator Stacker Full. The bill validator is reporting that the bill box is full Check for bills and remove them.
of bills. Replace the bill box.
Replace the bill validator.

BevMax_Media_Programming_10_6_10 Page 18 of 106 08/15/2013
ErrorDescription ProbableCausePossibleSolutions
Bill Validator Disabled. The control board has disabled the bill validator. Check for coins in the payout tubes of the coin
Mechanism.
Check for a fault with the bill validator.
Check Winner Prize. The control board has detected a failed winner vend. Check for the presence of product.
Check motor function.
POWER OFF. The control board has detected a power outage. Check the power cord and plug.
Check the circuit breaker.
Check the On/Off switch in the machine.
DOOR OPEN. The control board is reporting that the door has Check to see if someone has been in the machine.
been opened. Check the door switch.
Check switch connections and harnessing for damage.
Power Save mode. The machine is in a power save event. Let the event complete.
Modify or eliminate the event in the software settings.
Return Air Temperature The control board has recorded sensor readings Check the readings for high or low temperatures.
Sensor Error. that are outside of allowed parameters. Check for a defrost event.
Check for ice buildup on the evaporator.
Evaporator Temperature The control board has recorded sensor readings Check the readings for high or low temperatures.
Sensor Error. that are outside of allowed parameters. Check for a defrost event.
Check for ice buildup on the evaporator.
Check for evaporator fan function.
Cabinet Temperature The control board has recorded sensor readings Check the temperature readings against a
Sensor Error. that are outside of allowed parameters. thermometer, placed at near the same level as the
sensor, for accuracy.
Replace the sensor.
Condenser Temperature The control board has recorded sensor readings Clean screens and condenser.
Sensor Error. that are nearing or outside of allowed parameters. Check to see that the machine has six inches off
clearance from the wall.
Replace the sensor.
ErrorDescription ProbableCausePossibleSolutions