Credo mobile Moto X User manual

Moto X
Some content in this user guide doesn’t apply to
CREDO phones. This includes:
o Sprint customer service phone numbers,
support and account information
o Sprint activation instructions
o Sprint-specific services and features
(including Sprint Hotspot, Sprint Zone,
Sprint Worldwide service)
User Guide
Please Note
To activate your phone, please visit
credomobile.com/activate. For CREDO
customer service, please call 800-411-0848.













Availableapplicationsandservicesaresubjecttochangeatanytime.

i
Table of Contents
GetStarted 1
YourPhoneataGlance 1
ChargeYourPhoneBattery 2
ActivateYourPhone 3
CompletetheSetupScreens 3
SetUpVoicemail 5
SprintAccountInformationandHelp 5
SprintAccountPasswords 5
ManageYourAccount 6
SprintSupportServices 7
PhoneBasics 8
YourPhone’sLayout 8
TurnYourPhoneOnandOff 9
TurnYourScreenOnandOff 10
AdjusttheSoundVolume 11
FindYourPhoneNumber 11
TouchscreenNavigation 11
YourHomeScreen 12
HomeScreenOverview 13
Status 14
ActiveNotifications 15
AppList 16
RecentApps 17
Search 17
GoogleNow 18
MotorolaAssist™ 18
EnterText 19
TouchscreenKeyboard 19
TextEntrySettingsandDictionary 21
TipsforEditingText 22
TouchlessVoiceControl 23
VoiceTyping 23
PhoneCalls 25

ii
MakePhoneCalls 25
CallUsingthePhoneDialer 25
CallfromRecentcalls 26
CallContacts 26
CallaNumberinaTextMessageorEmailMessage 27
CallfromFavorites 27
CallEmergencyNumbers 27
ReceivePhoneCalls 28
VisualVoicemail 29
SetUpVisualVoicemail 29
ReviewVisualVoicemail 30
AccesstheVoicemailOptions 32
ConfigureVisualVoicemailSettings 32
ChangeYourMainGreetingviatheVoicemailMenu 33
EdittheDisplayNameviatheVoicemailMenu 33
ListentoMultipleVoicemailMessages 34
Voicemail(Traditional) 34
SetUpVoicemail 34
VoicemailNotification 34
RetrieveYourVoicemailMessages 34
PhoneCallOptions 35
RetrieveDatafromYouroldPhone 36
MakeaConferenceCall 37
Contacts 38
GetStartedwithContacts 38
AddaContact 39
SaveaPhoneNumber 39
EditaContact 39
SyncorTransferContacts 40
TransferContactsUsingaSIMCard 41
CallorTextContacts 41
MakeGroups 41
AccountsandMessaging 42
SetUpAccounts 42
Gmail™andGoogle™ 42
CreateaGoogleAccount 42
Email 44

iii
AddanEmailAccount(POPorIMAP) 44
ComposeandSendEmail 45
DeleteanEmailAccount 46
TextMessagingandMMS 47
ComposeTextMessages 47
SendaMultimediaMessage(MMS) 48
SaveandResumeaDraftMessage 48
NewMessagesNotification 49
TextandMMSOptions 49
WirelessEmergencyAlerts 50
Hangouts™ 50
AppsandEntertainment 51
GooglePlayStore 51
FindandInstallApps 51
CreateaGoogleCheckout™Account 52
RequestaRefundforaPaidApp 52
ManageorRemoveApps 52
DownloadAppsfromtheWeb 53
GoogleMaps™andNavigationBeta 53
GooglePlay™ 56
GooglePlayMusic 56
GetMusic 57
TipsandTricks 58
SprintZone 58
MirrorMode 58
YouTube™ 59
WebandData 60
Wi-Fi 60
TurnWi-FiOnorOff 61
Wi-FiSearchandConnect 61
Wi-FiModes 61
Wi-FiHotspot 61
SetuptheHotspot 62
ActivatingtheHotspot 62
Browser 62
Chrome 64
VoicesearchontheHomescreen 66

iv
CameraandVideo 67
TakePhotos 67
PhotoOptions 68
Edit,ShareorDeletePhotos 68
RecordVideos 69
CaptureYourScreen 69
ViewPhotosandVideos 69
EditYourGalleryPhotos 70
SharePhotosandVideos 71
ToolsandCalendar 72
Calendar 72
Clock 73
Calculator 73
Quickoffice® 74
UpdateYourPhone 74
UpdateYourProfile 75
UpdateYourPRL 75
VoiceCommands 75
GoogleDriveStorage 76
Bluetooth®Connections 77
TurnBluetoothOnorOff 78
ConnectNewDevices 78
ReconnectDevices 79
DisconnectDevices 79
RenamethePhone 79
RenameaPairedDevice 80
AutomateRepetitiveTasks 80
NearFieldCommunication(NFC)Technology 80
TurnNFCOnandOff 80
ConnectaBluetoothDevice 81
Yourcloud 81
AndroidBeam™ 81
ConnectYourPhonetoYourComputer 81
SprintWorldwideWirelessService 83
ActivateSprintWorldwideServiceonYourAccount 83
EnableGlobalRoamingMode 83
MakeandReceiveWorldwideCalls 83

v
MakeCallsUsingPlus(+)CodeDialing 84
SprintVoicemailService 84
SetUpYourVoicemailAccessNumber 84
AccessYourVoicemail 85
VoicemailTroubleshooting 85
InternationalDataRoaming 86
GetStartedWithDataServices 86
AccessEmailandDataServicesonGSM/UMTSNetworks 86
AccessEmailandDataServicesonCDMANetworks 86
StatusMessages 87
ContactSprintforAssistance 88
Settings 90
WirelessandNetworkSettings 90
AirplaneMode 90
Wi-FiSettings 90
BluetoothSettings 91
TetheringandPortableHotspotSettings 91
VPNSettings 91
NFCSettings 91
MobileNetworkPreferredSettings 91
MobileNetworkRoamingSettings 91
CallSettings 92
VoicemailSettings 92
OtherCallSettings 92
SoundSettings 93
GeneralSoundSettings 93
DisplaySettings 94
StorageSettings 95
BatterySettings 96
BatteryUsage 96
BatteryCapacity 97
ChargingtheBattery 97
BatteryCoolDown 97
AppsSettings 97
LocationAccessSettings 98
SecurityandScreenLockSettings 99
SetUpScreenLock 99

vi
Encryption 101
Passwords 101
DeviceAdministration 101
CredentialStorage 102
LanguageandInputSettings 102
LanguageSettings 102
KeyboardandInputMethodSettings 103
VoiceSearch 104
Text-to-speechOutput 104
Mouse/Trackpad 105
PrivacySettings 105
BackupandRestore 105
ResetYourPhone 105
AccountSettings 106
SystemUpdate 106
DateandTimeSettings 107
AccessibilitySettings 107
TalkBack 107
ExplorebyTouch 108
WebAccessibility 109
AccessibilityShortcut 109
CallerID 109
SoundVolumeandVibrateSettings 109
Zoom 109
DisplayBrightness 110
TouchscreenandKeys 110
Messages 110
HearingAids 111
TTY 111
Braille 111
AppsforAccessibility 112
AboutPhone 112
Roaming 112
RoamingIcon 112
SetRoamMode 112
CallGuard 113
DataRoamGuard 113

vii
LegalInformation 113
ImportantSafetyInformation 115
GeneralPrecautions 115
MaintainingSafeUseofandAccesstoYourPhone 115
BatteryUse&Safety 115
BatteryCharging 116
ThirdPartyAccessories 116
DrivingPrecautions 116
Seizures,Blackouts&Eyestrain 117
CautionAboutHighVolumeUsage 117
RepetitiveMotion 117
Children 117
GlassParts 118
UseandCare 118
OperationalWarnings 118
PotentiallyExplosiveAreas 119
SymbolKey 119
RadioFrequency(RF)Energy 119
ExposuretoRFEnergy&DeviceOperation 119
FollowInstructionstoAvoidInterferenceProblems 120
MedicalDevices 120
RegulatoryInformation 120
SpecificAbsorptionRate(FCC&IC) 120
EuropeanUnionDirectivesConformanceStatement 121
FCCNoticetoUsers 122
IndustryCanadaNoticetoUsers 122
SoftwareNotices 123
LocationServices 123
EmergencyCalls 123
Navigation 124
Privacy&DataSecurity 124
Disposal&Recycling 125
MobileDevices&Accessories 125
Packaging&ProductGuides 125
HearingAidCompatibilitywithMobilePhones 125
SoftwareCopyright 125
ContentCopyright 126

viii
OpenSourceSoftwareInformation 126
ExportLawAssurances 126
ProductRegistration 127
Service&Repairs 127
HowtoObtainServiceorOtherInformation 127
MotorolaMobilityLLCLimitedGlobalWarrantyMobilePhones 129
WhoisCovered? 129
WhatDoesthisLimitedWarrantyCover? 129
WhatWillMotorolaDo? 129
Exclusions(ProductsandAccessories) 130
WhatOtherLimitationsareThere? 131
Copyright&Trademarks 133
CopyrightInformation 135
Index 136

Get Started 1
Get Started
ThefollowingtopicsgiveyoualltheinformationyouneedtosetupyourMotoX™phoneandSprint
servicethefirsttime.
Your Phone at a Glance
Thefollowingillustrationoutlinesyourphone’sprimaryexternalfeaturesandbuttons.
Note: Yourphonemaylookalittledifferent.
Thisproductmeetstheapplicablelimitforexposuretoradiowaves(knownasSAR)of1.6W/kg
(FCC&IC).Thelimitsandguidelinesincludeasubstantialsafetymargindesignedtoassurethe
safetyofallpersons,regardlessofageandhealth.ThehighestSARvaluesmeasuredforthisdevice
arelistedintheregulatoryinformationpackagedwithyourproduct.
Note:Whenusingtheproductwhilewornonyourbody,maintainadistanceof2.5cm(1inch)from

Get Started 2
thebodytoensurecompliancewithSARrequirements.Notethattheproductmaybetransmitting
evenifyouarenotmakingaphonecall.
Charge Your Phone Battery
Youmustchargethephonebatterytobeginsettingupyourphone.(YourSIMisalreadyinyour
phone.)
Caution:Beforeusingyourphone,pleasereadthesafety,regulatoryandlegalinformation
providedwithyourproduct.
1. PlugtheUSBconnectorintothecharger/accessoryjackonthebottomofyourphone.
2. PlugtheACadapterintoanelectricaloutlet.Fullychargingabatterymaytakeuptothreehours.
YourphonemayturnonwhenyouconnecttheACadaptertotheoutlet—thisisnormal.
Note: Thisproductusesanon-removablebattery.Thebatteryshouldonlybereplacedbya
Motorola-approvedservicefacility.Anyattempttoremoveorreplaceyourbattery,unlessperformed
byaservicerepresentative,maydamagetheproductandvoidyourwarranty.
3. PressandholdthePowerkeytoturnthephoneon.
l Ifyourphoneisactivated,itwillturnon,searchforSprintservice,andshowsetup
instructions.
l Ifyourphoneisnotyetactivated,seeActivateYourPhoneformoreinformation.

Get Started 3
Note: Ifyourphonebecomesunresponsive,tryaforcedreboot—pressandholdboththePower
keyandtheVolume Downkeyforabout10seconds.
Anytimeyouwanttoseewhat'susingupphonebatterypower,touchApps > Settings>
Battery.Tosetautomaticrulestosavepower,touchApps > Assist.
Activate Your Phone
Dependingonyouraccountorhowandwhereyoupurchasedyourphone,itmaybereadytouseor
youmayneedtoactivateitonyourSprintaccount.
n IfyoupurchasedyourphoneataSprintStore,itisprobablyactivatedandreadytouse.
n IfyoureceivedyourphoneinthemailanditisforanewSprintaccountoranewlineofservice,it
isdesignedtoactivateautomatically.Toconfirmyouractivation,makeaphonecall.
n Ifyoureceivedyourphoneinthemailandyouareactivatinganewphoneforanexistingnumber
onyouraccount,youwillneedtogoonlinetoactivateyournewphone.
l Fromyourcomputer’sWebbrowser,gotosprint.com/activateandcompletetheonline
instructionstoactivateyourphone
Whenyouhavefinished,makeaphonecalltoconfirmyouractivation.Ifyourphoneisstillnot
activated,visitsprint.com/supportforassistance.IfyoudonothaveaccesstotheInternet,contact
SprintCustomerServiceat1-888-211-4727forassistance.
Tip: DonotpressthePowerkeywhilethephoneisbeingactivated.PressingthePowerkey
cancelstheactivationprocess.
Note: Ifyouarehavinganydifficultywithactivation,visitsprint.com/support.
Complete the Setup Screens
Afteractivationandanyrequiredupdates,yourphoneshouldpoweroffandthenbackonagain.
Aftertherestart,you’llseeaWelcomescreen.YoucanthencompletetheSetupsteps.
1. FromtheWelcomescreen,selectalanguage(ifprompted)andtouchNexttogetstarted.
l Toskipanysection,touchNextorSkip.
Note: OntheWelcomescreen,theremayalsobeanAccessibilitybutton.Ifyouarevisually
impairedorhardofhearing,touchAccessibilitytochangetheaccessibilitysettings.
2. Followtheonscreeninstructionstocompleteeachsection.Foreachtopic,youwillhavethe
optiontoskipitandcontinuetothenextscreen.
l Wi-Fi®–Ifprompted,followthepromptstosignintoanavailableWi-Finetwork.For
securedWi-Finetworks,youwillneedtoenterapassword.SeeWi-Fiformoredetails.

Get Started 4
l Got Google?–TouchYesandcompletethestepstosignintoyourcurrentGoogle™
account,ortouchNoandthentouchGet an account(tosetupanewGoogleAccount)or
Not nowtoskipGooglesetup.Thefollowingoptionsmayapplydependingonyour
selection:
l Sign in–EnteryourGmailaddressandpasswordandtouchSign intosignintoyour
currentGoogleAccount.
l Get an account–FollowtheinstructionstosignupforanewGoogleAccount.Therewillbe
screenstoenteryourfirstandlastnames,createanemailaddress(Gmail),createa
password,enterrecoveryinformation(includingabackupemailaddressandrecovery
question),anoptiontojoinGoogle+™,andanoptiontoenablepurchasesfromtheGoogle
PlayStoreapp.TouchNextbetweeneachscreen.
l Use Google location–SelectyourGooglelocationoptionsandthentouchNext.
l This phone belongs to…-Ifapplicable,enteryourfirstandlastnameandtouchNext.
Thisinformationisusedbythephonetopersonalizecertainapps.
3. TouchFinish.Yoursetupisnowcomplete.Followtheonscreeninstructionstolearnaboutbasic
touchmenunavigation,viewtutorials,orjustgetstarted.
Tip: YoucanquicklyaccessGoogle+anytimeonyourphone,touchApps > Settings>
Google+.
Note: YoudonotneedtosignupforaGoogleAccounttouseyourphone.However,todownload
appsfromtheGooglePlayStoreapp,youmustlinkyourphonetoaGoogleAccount.

Get Started 5
Set Up Voicemail
YoushouldsetupyourSprintVoicemailandpersonalgreetingassoonasyourphoneisactivated.
Alwaysuseapasswordtoprotectagainstunauthorizedaccess.Yourphoneautomaticallytransfers
allunansweredcallstoyourvoicemail,evenifyourphoneisinuseorturnedoff.
Ifyourscreenislocked,pressthePowerkeytoturnonthescreenandthenflickthelocksymbolon
thescreentounlockit.
1. TouchPhone > (thenumber1onthedialpad)ortouchApps > Voicemail.
2. Followthesystempromptsto:
l Createyourpassword.
l Recordyournameannouncement.
l Recordyourgreeting.
Note: Voicemail Password–Sprintstronglyrecommendsthatyoucreateapasswordwhen
settingupyourvoicemailtoprotectagainstunauthorizedaccess.Withoutapassword,anyonewho
hasaccesstoyourphoneisabletoaccessyourvoicemailmessages.
Formoreinformationaboutusingvoicemail,seeVoicemail(Traditional)orVisualVoicemail.
Sprint Account Information and Help
Findoutaboutaccountpasswordsandinformationaboutmanagingyouraccountandfindinghelp.
Sprint Account Passwords
Youwillneedtocreatepasswordstoprotectaccesstoyourpersonalaccountinformation,your
voicemailaccount,andyourdataservicesaccount.AsaSprintcustomer,youenjoyunlimited
accesstoallyourinformation.Toensurethatnooneelsehasaccesstoyourinformation,youwill
needtocreatepasswordstoprotectyourprivacy.
AccountUserNameandPassword
Ifyouaretheaccountowner,youwillcreateanaccountusernameandpasswordwhenyousignon
tosprint.com/mysprint.(ClickSign in/RegisterandthenclickSign up Now!togetstarted.)Ifyou
arenottheaccountowner(ifsomeoneelsereceivesthebillforyourSprintservice),youcangeta
sub-accountpasswordatsprint.com/mysprint.

Get Started 6
VoicemailPassword
You’llcreateyourvoicemailpasswordwhenyousetupyourvoicemail.SeeSetUpVoicemailfor
moreinformationonyourvoicemailpassword.
DataServicesPassword
WithyourSprintphone,youmayelecttosetupanoptionaldataservicespasswordtocontrolaccess
andauthorizepurchases.
Formoreinformation,ortochangeyourpasswords,signontosprint.com/mysprintorcallSprint
CustomerServiceat1-888-211-4727.
Manage Your Account
ManageyourSprintaccountfromyourcomputer,yourSprintphone,oranyotherphone.
Online: sprint.com/mysprint
n Accessyouraccountinformation.
n Checkyourminutesused(dependingonyourSprintserviceplan).
n Viewandpayyourbill.
n EnrollinSprintonlinebillingandautomaticpayment.
n Purchaseaccessories.
n ShopforthelatestSprintphones.
n ViewavailableSprintserviceplansandoptions.
n Learnmoreaboutdataservicesandotherproductslikegames,ringtones,screensavers,and
more.
From Your Sprint Phone
n Touch    tocheckminuteusageandaccountbalance.
n Touch    tomakeapayment.
n Touch    toaccessasummaryofyourSprintserviceplanorgetanswerstoother
questions.
From Any Other Phone
n SprintCustomerService:1-888-211-4727.
n BusinessCustomerService:1-888-788-4727.

Get Started 7
Sprint Support Services
Sprint411andSprintOperatorServicesletyoueasilyaccessinformationandcallingassistance
fromyourSprintphone.
Sprint411
Sprint411givesyouaccesstoavarietyofservicesandinformation,includingresidential,business,
andgovernmentlistings;movielistingsorshowtimes;drivingdirections,restaurantreservations,
andmajorlocaleventinformation.Youcangetuptothreepiecesofinformationpercall,andthe
operatorcanautomaticallyconnectyourcallatnoadditionalcharge.
Thereisaper-callchargetouseSprint411,andyouwillbebilledforairtime.
n Touch     .
SprintOperatorServices
SprintOperatorServicesprovidesassistancewhenyouplacecollectcallsorwhenyouplacecalls
billedtoalocaltelephonecallingcardorthirdparty.
n Touch   .
Formoreinformationortoseethelatestinproductsandservices,visitusonlineatsprint.com.

Phone Basics 8
Phone Basics
Yourphoneispackedwithfeaturesthatsimplifyyourlifeandexpandyourabilitytostayconnectedto
thepeopleandinformationthatareimportanttoyou.Thefollowingtopicsintroducethebasic
functionsandfeaturesofyourphone.
Tip: Phone Software Upgrades –Updatestoyourphone’ssoftwaremaybecomeavailablefrom
timetotime.Sprintwillautomaticallyuploadcriticalupdatestoyourphone.Youcanalsousethe
menutocheckforanddownloadupdates.TouchApps > Settings >System Update >
Update Motorola software tosearchforanddownloadavailableupdates.
Your Phone’s Layout
Theillustrationsanddescriptionsbelowoutlineyourphone’sbasiclayout.
Tip: Findanswerstomanyquestionsaboutyournewphonerightonyourphone.TouchApps  
> Moto Care.
KeyFunctions
n Headphone Jackallowsyoutopluginanoptionalheadset—stereoornot—forconvenient,
hands-freeconversations.

Phone Basics 9
n Front Camera Lenstakespicturesandrecordsvideoswhilefacingthescreen,andallowsyou
tovideoconference.
n Powerkeyletsyouturnthephoneonorofforturnthescreenonoroff,orswitchyourphoneto
silentmode,vibrationmode,orairplanemode.
n Volume keyallowsyoutoadjusttheringtoneormediavolumeoradjustthevoicevolumeduring
acall.
n Micro USB/Charger JackallowsyoutoconnectthephonechargeroraUSBcable(included).
n Microphone transmitsyourvoiceforphonecallsorrecordsyourvoiceorambientsoundsfor
voicerecordingsandvideos.
n Nano SIM Card TraylocatesyourSIMcard.
n Flash(onback)helpsilluminatesubjectsinlow-lightenvironmentswhenthecameraisfocusing
andcapturingapictureorvideo.
n Photo/Video Camera(both front and back) letsyoutakepicturesandvideos.
CAUTION:Insertinganaccessoryintotheincorrectjackmaydamagethephone.
Turn Your Phone On and Off
Theinstructionsbelowexplainhowtoturnyourphoneonandoff.
n Toturnyourphoneon,pressandholdthePowerkey.

Onceyourphoneison,itmaydisplay“SearchingforService.”Whenyourphonefindsasignal,it
entersstandbymode—thephone’sidlestate.Youarereadytobeginmakingandreceivingcalls.
n Toturnyourphoneoff,pressandholdthePowerkeytoopenthephoneoptionsmenuand
touchPower off.
Note:ThePowerSavefeatureconservesyourbatterypowerwhenyouareinanareawhereno
signalisavailable.

Phone Basics 10
Tip: TochangeWi-Fi,Bluetooth®,Airplanemode,andothersettings,flickthestatusbardownand
touch .Forevenmoresettings,touch .
Turn Your Screen On and Off
Yourphoneallowsyoutoquicklyturnthescreenoffwhennotinuseandtoturnitbackonandunlock
itwhenyouneedit.Forinformationonhowtosetupsecurityoptionstoavoidunauthorizedaccess
toyourphone,seeSecurityandScreenLockSettings.
TurntheScreenOffWhenNotinUse
n Toturnthescreenoff,pressthePowerkey.PressingthePowerkeyagainorreceivingan
incomingcallwillturnonyourphonescreenandshowthelockscreen.
Tosavebatterypower,thephoneautomaticallyturnsoffthescreenafteracertainperiodoftime
whenyouleaveitidle.Youcanstillreceivemessages,activenotifications,andcallswhilethe
phone’sscreenisoff.
TurntheScreenOnandUnlockIt
1. Toturnthescreenon,pressthePowerkey.
2. Tounlockthescreen,touch andflicktotheoutercirclethatappears.
Note: Tochangethenotificationsyoursleepingphoneflashes,touchApps  > Settings>
Active notifications>Manage notification types.