Crelling Harness 27 Steel User manual

Terms & Conditions
General
We reserve the right to change these Terms and Conditions at any time.
It is your responsibility to read the Terms and Conditions each time you visit the web site and your use
of the website will be deemed as your acceptance to be bound by the latest Terms and Conditions.
Crelling Harnesses are not classed as Safety Harnesses
The vehicle safety belt MUST be worn over the top of all Crelling Vehicle Harnesses unless a Certificate
of Medical Exemption from Compulsory Seat Belt Wearing has been issued by a Doctor / General
Practitioner (GP).
The combination of the existing safety belt & the secondary harness offers added security for the
passenger.
Care & Maintenance Instructions
Care & Maintenance Instructions are enclosed with every order.
These MUST be read carefully before fitting a harness and followed for correct use.
Quality Assurance
Every effort is made to maintain a high standard of quality and reliability through precise specification,
inspection and testing. New and improved components are constantly being added and designs updated
where appropriate.
Our products have been on the market for over 40 years and our designs have been developed and used
successfully over this time.
We are a certified member of the British Healthcare Trades Association and abide by the BHTA Code of
Practice and the British Chamber of Commerce.
We were awarded The Prestigious Award 2007 for businesses in the caring sector.
Our harnesses have been designed to provide extra postural support and help clients maintain an upright
position when seated in most types of seating.
Many designs also offer a certain degree of restraint for those with challenging behaviour or learning
difficulties.
They are not safety harnesses and all vehicle harnesses should be worn in conjunction with the
existing safety belt.

Cancellations
If you should decide to cancel your order, please advise us as soon as possible. We will also require
confirmation of the cancellation in writing (email, letter or fax) giving us your purchase order details
(including official Purchase Order No. where applicable).
If the cancellation is advised to us after the order has been despatched, you will be responsible for any
courier/postage charges for its return.
NB. Your right to cancel an order starts the moment you place your order and ends 14 days from the day
you receive your goods.
If your order consists of multiple goods, the 14 days runs from when you get the last of the batch.
This 14 day period is the time you have to decide whether to keep the goods or not and you then have a
further 14 days to actually send the goods back to us.
If there are special circumstances where it is not possible to return items within this 14 day
period please contact us to discuss the matter as we do try to be flexible to meet your needs.
Your right to a refund
You should get a refund within 14 days of either our company receiving back the returned goods, or you
providing evidence of having returned the goods to us (for example: a proof of postage receipt from the
post office etc.), whichever is sooner.
A deduction can be made if the value of the goods has been reduced as a result of you handling the
goods more than was necessary. Goods should be returned in as new and clean condition.
We will refund the cost of the goods plus the basic delivery cost (excluding the packing charge) of getting
the goods to you in the first place, so if you opted for enhanced service to return goods, for example:
Guaranteed Next Day, we will only refund the basic postage cost.
Returning faulty goods
On delivery, the purchaser shall carry out a visual examination of the goods and shall notify the company
within fourteen (14) days of any defect revealed by such examination. Without such notification, we will
deem the goods satisfactory in respect of any defect that such an examination should reveal.
From time to time some products may develop minor faults. Should this happen during your guarantee
period we can arrange for your goods to be repaired or replaced where necessary.
Payment
Once we have received your order and checked our stock availability the payment will be
processed.
Goods are subject to availability and in the event that we are unable to supply your request, we will
notify you as soon as possible. In this case, any goods that have been paid for will be fully refunded.
Security
At Crelling Harnesses Ltd. we take Security very seriously.
Our Payment processing partner uses the latest security to ensure that your credit card details are
always protected when you shop online.
When shopping online Crelling Harnesses Ltd. never receives your credit card information, this is all
taken care of by our processing partner.

Privacy Policy
Crelling Harnesses Ltd. does not disclose any information on its customers to any third party on any
occasion. Please see our Privacy Policy for further information.
Guarantee
All our products are fully guaranteed for 12 months from the date the goods are supplied.
If the product you have purchased develops a material or manufacturing fault within 12 months of
purchase, and the fault has not been the result of abuse, misuse or negligence, incorrectly fitted or
normal wear and tear, return it to Crelling Harnesses Ltd. with proof of purchase.
We recommend that you keep your receipt in a safe place.
We reserve the right to return the product to the original manufacturer where appropriate, to determine
the nature of the fault.
We will, at our discretion, repair, replace with same or similar item, or refund the cost of the product.
Any postage charges incurred in returning the goods will be reimbursed.
Your statutory rights are not affected by this guarantee.
Get Wise to making a complaint
We are an approved member of the BHTA which represents healthcare and assistive technology products
and services in the U.K. As a BHTA member we have signed up to a special Code of Practice which has
been granted full Office of Fair Trading approval under the Consumer Codes Approval Scheme (CCAS).
If you've just bought a product and for whatever reason, are not happy with it, please contact us
Please also see the BHTA 'Get wise to making a complaint' leaflet that aims to explain how to go about
it. This leaflet is enclosed with every order. It can also be downloaded from our website -
www.crelling.com/information.html
If you have any queries regarding our products please contact us:-
Crelling Harnesses Ltd.
12 Crescent East
Thornton-Cleveleys
Lancashire
FY5 3LJ
Tel: [phone] - Calls can be taken between 09:00-12:00 & 13:30-16:00, Monday to Friday.
Fax: [phone]
Email: [e-mail]

Care & Maintenance Instructions
Please read instructions carefully before fitting and follow them for correct use.
If there is any query or problem with the suitability of the product,
please do not hesitate to contact us.
Retain these instructions for future reference.
It is most important that the operating & maintenance instructions are kept
with each harness. Especially if being transferred to new users.
Additional copies of these instructions are available on request.
They can also be found on our website.
IMPORTANT:
Our range of harnesses are not classed as safety harnesses.
The vehicle safety belt MUST be worn over the top of our
harness unless they are exempt for medical reasons.
The combination of the existing safety belt & the secondary harness
offers added security for the passenger.

General maintenance of our belts & harnesses
Before each use check that the belt or harness is in a satisfactory condition
and is appropriate for the user.
Ensure that all belts and harnesses are fitted, adjusted and used correctly.
It is also very important that they are maintained & cleaned in accordance
with the instructions below:
 We strongly advise that a carer, O.T. or G.P. etc. Who is familiar with the
patients requirements is consulted prior to the selection of a harness.
The clients condition together with the type of seating/equipment is most
important in choosing the most suitable belt/harness. An inappropriate
selection may prove uncomfortable or harmful for the occupant.
 Please refer to the appropriate fitting instructions for each model of belt or
harness. These are enclosed with every harness.
Additional copies are available upon request.
 Regularly inspect the belt or harness for damage, wear or malfunction.
If any problems are identified replace it immediately.
 Belts and harnesses should be replaced if they show any sign of fraying or cuts.
 Regular checks are also necessary to assess the harness is still meeting the needs
of the user as over time these needs may change.
 If the equipment was used during an accident, it should be replaced
immediately.
 Avoid contact with corrosive liquids and keep the webbing away from sharp
edges.
 If storing a harness with a PVC/Leatherette chest or back pad, do not fold.
This may create creases which could cause discomfort to the passenger.
 Do not attempt to modify the equipment,. Any modifications to our belts
or harnesses will void the warranty.
 If there is any query or problem with the suitability of the product, please
do not hesitate to contact us.

Washing Instructions
 All webbing and components can be cleaned by hand as necessary.
 HAND WASH ONLY . Do not machine wash or tumble dry.
 Please use warm soapy water (up to 70/80˚) and a clean soft cloth.
 Mild detergent, anti bacterial wash, disinfectant or a mild spray disinfectant
can be used - but do not use products containing bleach.
 Rinse with clear water, and allow to air dry.
 IMPORTANT: when cleaning or disinfecting do not immerse buckles in
disinfectant or water.
Transport of Special Needs Passengers
Disabled children and adult passengers travelling in vehicles should always
wear a safety belt or special restraint during transport.
Our range of vehicle harnesses are not designed to replace the seat belt but
work in conjunction with it to offer both safety plus support and in some
cases a certain degree of restraint.
• The existing seat belt fitted in the vehicle may not offer sufficient support to the
more severely disabled and it may be necessary to provide an extra restraint to
hold the passenger in an upright sitting position, in combination with the seat
belt.
 Front seat, disabled passengers in vehicles, frequently fall sideways out of the
diagonal section of the seat belt, especially going around corners or sudden
braking. two vertical static shoulder straps would offer additional support.
 The law requires all children travelling in cars to use the correct child car
seat until they are either 135 cm in height or the age of 12 (which ever they
reach first). After this they must use an adult seat belt.
if the passenger is under 12 years or 135cm, please refer to our ‘Child Seats &
Suggested Products’ literature to ensure the child is using the correct child seat
& to see which of our products can be used.

 Special Needs passengers should never be left unattended whilst using any
item in our range. Belts, harnesses or products should only be used whilst
under the constant supervision of a parent, carer or guardian.
IMPORTANT: Our range of harnesses are not classed as safety harnesses.
The vehicle safety belt MUST be worn over the top of our harness
unless they are exempt for medical reasons.
The combination of the existing safety belt & the secondary harness offers
added security for the passenger.
Illustrating one of our harnesses
fitted in conjunction with the
existing vehicle safety belt.
Booster cushions can be used in conjunction
with all our range of vehicle harnesses.
This helps to raise the child to the correct
height for wearing the vehicle safety belt.
For current laws and guidelines please visit:
www.rospa.com
or
www.childcarseats.org.uk
Booster Cushions

Returns Policy
Thank you for your order. We hope that you will be pleased with your goods.
Please check your order against the delivery note & should there be any discrepancies
please call us on 01253 852298.
If you purchased goods directly from us and for any reason you wish to return any item
from this parcel please do so within 14 days, enclosing the Return Slip at the bottom of
this page. Alternatively please enclose a copy of the Delivery Note or Invoice, clearly
stating the reason for return and whether you require a refund or exchange.
If goods were purchased by a third party, please check their Returns Policy to determine
what your options are.
IMPORTANT:
Goods must be returned in a clean and as good as new condition or a charge will be
made. This charge will vary according to the general condition and extent of damage
or soiling to the goods concerned.
Please make sure the goods are securely wrapped & send to the address below.
All Postal charges are at the cost of the customer. We strongly recommend that you
obtain a free certificate of postage from the Post Office as you are Responsible for your
parcel until it has been received into our office.
Unfortunately, items lost in transit will not be treated as returned if there is no proof
of postage. All goods remain the sole property of the Supplier until payment has been
made in full.
Faulty Items
In the unlikely event of a faulty item, we will refund any postage and ensure you are
reimbursed for standard return postage on the item.
NB. We cannot accept an item returned as faulty if the appropriate product care
instructions have not been followed and the damage caused to the product is clearly
due to wear and tear or misuse.
Refunds
Once your returned goods are received, inspected and approved by our Quality Control
you will be invoiced for the initial carriage cost only.
This is necessary to offset the cost of the high volume of goods offered for assessment
and allows us to continue to offer the benefit of a 14 day trial service whilst keeping
prices at a minimum for everyone.

Crelling Harnesses Ltd.
12 Crescent East
Thornton Cleveleys
Lancashire
FY5 3LJ
---------------------------------------------------------------------------------------------------------------
Date of Return:
Our Ref:
Name:
Address:
Daytime Telephone No:
Items Returned:
Reason for Return:
Please select action:-
 Exchange Refund
Postage
Required

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Crelling Harnesses For Disabled Ltd.
12 Crescent East, Thornton-Cleveleys, Lancashire, FY5 3LJ
Tel: [phone] Fax: [phone] Email: [e-mail] Website: www.crelling.com