Crestron Flex User manual

Crestron Flex Unified Communications
Solutions
Product Manual
Crestron Electronics, Inc.

Original Instructions
The U.S. English version of this document is the original instructions.
All other languages are a translation of the original instructions.
Crestron product development software is licensed to Crestron dealers and Crestron Service Providers (CSPs) under a
limited nonexclusive, nontransferable Software Development Tools License Agreement. Crestron product operating
system software is licensed to Crestron dealers, CSPs, and end-users under a separate End-User License Agreement.
Both of these Agreements can be found on the Crestron website at www.crestron.com/legal/software_license_
agreement.
The product warranty can be found at www.crestron.com/warranty.
The specific patents that cover Crestron products are listed at www.crestron.com/legal/patents.
Certain Crestron products contain open source software. For specific information, visit www.crestron.com/opensource.
Crestron, the Crestron logo, Crestron Fusion, Crestron Toolbox, XiO Cloud, and Smart Graphics are either trademarks or
registered trademarks of Crestron Electronics, Inc., in the United States and/or other countries. HDMI and the HDMI logo
are either trademarks or registered trademarks of HDMI Licensing LLC in the United States and/or other countries.
Huddly IQ is either a trademark or registered trademark of Huddly AS in the United States and/or other countries.
Microsoft, Microsoft Exchange Server, Microsoft Intune, Microsoft Teams, Microsoft 365, Outlook, Skype, and Windows
are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.
Zoom and Zoom Rooms are either trademarks or registered trademarks of Zoom Video Communications, Inc. in the
United States and/or other countries. Other trademarks, registered trademarks, and trade names may be used in this
document to refer to either the entities claiming the marks and names or their products. Crestron disclaims any
proprietary interest in the marks and names of others. Crestron is not responsible for errors in typography or
photography.
©2021 Crestron Electronics, Inc.

Contents
Overview 1
Intended Audience 2
Installers 2
Platform Administrators 2
System Hardware 3
Bracket Assembly 3
Control Device 3
Camera 3
Soundbar 4
Extension Microphone Pod 4
UC Presentation Transmitter 4
HDMI® over CATx Receiver 4
Applications 5
Specifications 10
Installation 12
Configuration 16
Microsoft Teams® Rooms Systems 16
Minimum Requirements 16
Pre-Deployment Checklist 17
Initial Setup 18
Software Updates for Microsoft Teams 18
Crestron Settings App 19
Switching from Microsoft Teams Rooms to Zoom Rooms 29
Zoom Rooms™ Systems 39
Minimum Requirements 39
Pre-Deployment Checklist 39
Initial Setup 40
Software Updates for Zoom Rooms 40
Crestron Settings App 40
Switching from Zoom Rooms to Microsoft Teams Rooms 49
Use Custom Controls on a Zoom Rooms System 62
Crestron Control for Zoom Rooms Software 64
Crestron XiO Cloud Service 65
Operation 66
Resources 67
Product Manual — Doc. 9132A Contents • iii

1 • Product Manual — Doc. 9132A
Overview
Crestron Flex UC provides a superior conferencing and collaboration experience for executive
offices, huddle spaces, and meeting rooms of any size. For more information on installation, visit
www.crestron.com/flex.
These solutions are categorized based on the room size and conferencing software, as detailed
below:
Space Number of People Conferencing Software Crestron Flex Solutions
Private Space /
Desktop
Single person lMicrosoft
Teams® Rooms
lMM30 Series
Huddle Space / Small
Meeting Room
Up to 5 lMicrosoft
Teams Rooms
lZoom Rooms™
software
lMM30 Series
lMMX30 Series
lB30 Series
lBX30 Series
Medium Meeting Room Up to 15 lMicrosoft
Teams Rooms
lZoom Rooms
software
lOpen platform
UC applications
lM50 Series
lMX50 Series
Large Meeting Room Up to 30 lMicrosoft
Teams Rooms
lZoom Rooms
software
lOpen platform
UC applications
lM70 Series
lMX70 Series
Custom Meeting Room Any lMicrosoft
Teams Rooms
lZoom Rooms
software
lC100 Series
lCX100 Series
Mobile Any lMicrosoft
Teams Rooms
lZoom Rooms
software
lOpen platform
UC applications
lR Series

Product Manual — Doc. 9132A • 2
Intended Audience
This manual provides instructions and other technical resources to installers and platform
administrators for setting up the Crestron Flex UCconference solutions.
Installers
The installer should have the following knowledge and skills:
lCrestron® technology
lBasic networking
lBasic AV
lCrestron Remote Control
lXiO Cloud® service
Platform Administrators
The administrator should have the following knowledge and skills.
For Microsoft Teams Rooms Solutions
lSkype® for Business Application
lSkype for Business Server
lMicrosoft® Exchange (on-premises)
lMicrosoft Teams application
lMicrosoft 365® cloud services
lWindows® 10 operating system troubleshooting
For Zoom Rooms Solutions
lZoom Rooms configuration

3 • Product Manual — Doc. 9132A
System Hardware
Crestron Flex solutions are typically comprised of the following components:
lBracket Assembly (below)
lControl Device (below)
lCamera (below)
lSoundbar (on the facing page)
lExtension Microphone Pod (on the facing page)
lUC Presentation Transmitter (on the facing page)
lHDMI® over CATx Receiver (on the facing page)
Bracket Assembly
A bracket assembly typically contains the following:
lA computer that runs the conferencing software. The computer model varies between
systems but is referred to here as the UC Engine.
lAn ingest device that connects to the user’s computer for sharing content with meeting
attendees.
lAssociated cabling and a power supply for the UC Engine.
Control Device
A control device operates the conference system controls. Crestron Flex solutions typically use
the following control devices:
lCrestron Mercury® tabletop conference device
lCrestron Mercury X tabletop conference device
lMini Tabletop conference device
lWall mount or surface mount touch screen
NOTE: The Crestron Mercury conference system receives and plays program audio for Crestron
Flex through its built-in microphones and speaker.
Camera
A camera for high-definition videoconferencing.
NOTE: Some Crestron Flex solutions do not include a camera. These solutions require the
installer to supply a USB conference camera.

Product Manual — Doc. 9132A • 4
Soundbar
A Crestron Flex Soundbar for receiving and playing program audio.
NOTES:
lCrestron Flex solutions supplied with a Crestron Mercury conference system do not
include a Crestron Flex Soundbar. The Crestron Mercury conference system receives and
plays program audio through its built-in microphones and speaker.
lSome Crestron Flex solutions do not include a Crestron Mercury conference system or
Crestron Flex Soundbar. These solutions require the installer to supply audio equipment
to receive and play program audio.
Extension Microphone Pod
Extension microphone for use with the Crestron Flex Tabletop Conference System.
NOTE: The extension microphone pod can only connect to a Crestron Mercury or Crestron
Mercury Xtabletop conference device.
UC Presentation Transmitter
The UC Presentation Transmitter provides the BYODfunctionality by switching to the connected
laptop's UC platform and returning to the native Microsoft Teams Rooms or Zoom Rooms
platform when disconnected.
NOTE: UCpresentation transmitter is required only for Crestron Flex kits using Mini Tabletop
as a control device.
HDMI® over CATx Receiver
This device brings the BYODfunctionality by enabling high-definition video presentations from
all types of BYOD sources.
NOTE: The HDMI over CATx Receiver is required only for Crestron Flex kits using a Crestron
Mercury X Tabletop Conference device for open-platform UC applications.

5 • Product Manual — Doc. 9132A
Applications
The following application scenarios for Crestron Flex are based on the conference room size,
conferencing software, and control device.
NOTE: These scenarios show a typical hardware arrangement in a small, medium, or large
room. Hardware combinations may differ based on the selected Crestron Flex.
Scenario 1
lConference room size: Small
lConferencing software: Microsoft Teams rooms or Zoom rooms
lControl device: Mini Tabletop conference device

Product Manual — Doc. 9132A • 6
Scenario 2
lConference room size: Medium or Large
lConferencing software: Microsoft Teams rooms or Zoom rooms
lControl device: Crestron Mercury or Crestron Mercury X

7 • Product Manual — Doc. 9132A
Scenario 3
lConference room size: Medium or Large
lConferencing software: Open-platform UC applications
lControl device: Crestron Mercury or Crestron Mercury X

Product Manual — Doc. 9132A • 8
Scenario 4
lConference room size: Small or Custom
lConferencing software: Microsoft Teams rooms or Zoom rooms
lControl device: Wall mount or surface mount touch screen

9 • Product Manual — Doc. 9132A
Scenario 5
lConference room size: Mobile
lConferencing software: Microsoft Teams rooms, Zoom rooms, or Open-platform UC
applications
lControl device: Touch screen, Crestron Mercury, or Crestron Mercury X

Product Manual — Doc. 9132A • 10
Specifications
Each of the Crestron Flex solutions listed below is hyperlinked to its respective product page and
product specifications.
Space
Crestron Flex Solutions
for Microsoft Teams
Rooms
Crestron Flex Solutions
for Zoom Rooms
Crestron Flex Solutions
for Open-Platform UC
Applications
Private
Space/Desktop/Huddle
Space/Small Meeting
Room
lUC-MM30-TA
lUC-MM30-TA-
I
_ _
Huddle Space/Small
Meeting Room
lUC-MM30-T
lUC-MM30-T-I
lUC-MM30-T-L
lUC-MM30-T-
L-I
lUC-MMX30-T
lUC-MMX30-T-
I
lUC-MMX30-T-
L
lUC-MMX30-T-
L-I
lUC-B30-T
lUC-B30-T-L
lUC-BX30-T
lUC-B30-T-
WM
lUC-B30-T-L-
WM
lUC-BX30-T-
WM
lUC-B160-T
lUC-MM30-Z
lUC-MM30-Z-I
lUC-MM30-Z-L
lUC-MM30-Z-
L-I
lUC-MMX30-Z
lUC-MMX30-Z-
I
lUC-MMX30-Z-
L
lUC-MMX30-Z-
L-I
lUC-B30-Z
lUC-B30-Z-L
lUC-BX30-Z
lUC-B30-Z-WM
lUC-B30-Z-L-
WM
lUC-BX30-Z-
WM
lUC-B160-Z
_

11 • Product Manual — Doc. 9132A
Space
Crestron Flex Solutions
for Microsoft Teams
Rooms
Crestron Flex Solutions
for Zoom Rooms
Crestron Flex Solutions
for Open-Platform UC
Applications
Medium Meeting Room lUC-M50-T
lUC-M50-T-L
lUC-MX50-T
lUC-MX50-T-L
lUC-M50-Z
lUC-M50-Z-L
lUC-MX50-Z
lUC-MX50-Z-L
lUC-M50-UA
lUC-M50-U
lUC-MX50-U
Large Meeting Room lUC-M70-T
lUC-M70-T-L
lUC-MX70-T
lUC-MX70-T-L
lUC-M70-Z
lUC-M70-Z-L
lUC-MX70-Z
lUC-MX70-Z-L
lUC-M70-U
lUC-M70-UA
lUC-MX70-U
Custom Meeting Room lUC-C160-T
lUC-C100-T
lUC-C100-T-L
lUC-C100-T-
WM
lUC-C100-T-L-
WM
lUC-CX100-T
lUC-CX100-T-L
lUC-CX100-T-
WM
lUC-CX100-T-
L-WM
lUC-C160-Z
lUC-C100-Z
lUC-C100-Z-L
lUC-C100-Z-
WM
lUC-C100-Z-L-
WM
lUC-CX100-Z
lUC-CX100-Z-L
lUC-CX100-Z-
WM
lUC-CX100-Z-
L-WM
_
Mobile lUC-FCM-T
lUC-FCB-T
lUC-FCMX-T
lUC-FCM-Z
lUC-FCB-Z
lUC-FCMX-Z
lUC-FCM-U

Product Manual — Doc. 9132A • 12
Installation
To install any of the Crestron Flex solutions listed below, follow the respective link to the Quick
Start guide for instructions.
Space Crestron Flex Solutions Quick Start Guide
Private
Space/Desktop/Huddle
Space/Small Meeting
Room
lUC-MM30-TA
lUC-MM30-TA-I Quick Start: UC-MM30-TA and UC-MM30-
TA-I

13 • Product Manual — Doc. 9132A
Space Crestron Flex Solutions Quick Start Guide
Huddle Space/Small
Meeting Room
lUC-MM30-T
lUC-MM30-T-I
lUC-MM30-T-L
lUC-MM30-T-L-I
Quick Start: UC-MM30-T(-I) and UC-
MM30-T-L(-I)
lUC-MM30-Z
lUC-MM30-Z-I
lUC-MM30-Z-L
lUC-MM30-Z-L-I
Quick Start: UC-MM30-Z(-I) and UC-
MM30-Z-L(-I)
lUC-MMX30-T
lUC-MMX30-T-I
lUC-MMX30-T-L
lUC-MMX30-T-L-I
Quick Start: UC-MMX30-T(-I) and UC-
MMX30-T-L(-I)
lUC-MMX30-Z
lUC-MMX30-Z-I
lUC-MMX30-Z-L
lUC-MMX30-Z-L-I
Quick Start: Quick Start: UC-MMX30-Z(-I)
and UC-MMX30-Z-L(-I)
lUC-B30-T
lUC-B30-T-L Quick Start: UC-B30-T and UC-B30-T-L
lUC-B30-Z
lUC-B30-Z-L Quick Start: UC-B30-Z and UC-B30-Z-L
lUC-BX30-T Quick Start: UC-BX30-T
lUC-BX30-Z Quick Start: UC-BX30-Z
lUC-B30-T-WM
lUC-B30-T-L-WM
Quick Start: UC-B30-T-WM and UC-B30-
T-L-WM
lUC-B30-Z-WM
lUC-B30-Z-L-WM
Quick Start: UC-B30-Z-WM and UC-B30-
Z-L-WM
lUC-BX30-T-WM Quick Start: UC-BX30-T-WM
lUC-BX30-Z-WM Quick Start: UC-BX30-Z-WM
lUC-B160-T Quick Start: UC-B160-T
lUC-B160-Z Quick Start: UC-B160-Z

Product Manual — Doc. 9132A • 14
Space Crestron Flex Solutions Quick Start Guide
Medium Meeting Room lUC-M50-T
lUC-M50-T-L Quick Start: UC-M50-T and UC-M50-T-L
lUC-M50-Z
lUC-M50-Z-L Quick Start: UC-M50-Z and UC-M50-Z-L
lUC-M50-UA Quick Start: UC-M50-UA
lUC-M50-U Quick Start: UC-M50-U
lUC-MX50-T
lUC-MX50-T-L
Quick Start: UC-MX50-T and UC-MX50-T-
L
lUC-MX50-Z
lUC-MX50-Z-L
Quick Start: UC-MX50-Z and UC-MX50-Z-
L
lUC-MX50-U Quick Start: UC-MX50-U
Large Meeting Room lUC-M70-T
lUC-M70-T-L Quick Start: UC-M70-T and UC-M70-T-L
lUC-M70-Z
lUC-M70-Z-L Quick Start: UC-M70-Z and UC-M70-Z-L
lUC-M70-U Quick Start: UC-M70-U
lUC-M70-UA Quick Start: UC-M70-UA
lUC-MX70-T
lUC-MX70-T-L
Quick Start: UC-MX70-T and UC-MX70-T-
L
lUC-MX70-Z
lUC-MX70-Z-L
Quick Start: UC-MX70-Z and UC-MX70-Z-
L
lUC-MX70-U Quick Start: UC-MX70-U

15 • Product Manual — Doc. 9132A
Space Crestron Flex Solutions Quick Start Guide
Custom Meeting Room lUC-C160-T Quick Start: UC-C160-T
lUC-C160-Z Quick Start: UC-C160-Z
lUC-C100-T
lUC-C100-T-L Quick Start: UC-C100-T and UC-C100-T-L
lUC-C100-Z
lUC-C100-Z-L
Quick Start: UC-C100-Z and UC-C100-Z-L
lUC-C100-T-WM
lUC-C100-T-L-WM
Quick Start: UC-C100-T-WM and UC-
C100-T-L-WM
lUC-C100-Z-WM
lUC-C100-Z-L-WM
Quick Start: UC-C100-Z-WM and UC-
C100-Z-L-WM
lUC-CX100-T
lUC-CX100-T-L
Quick Start: UC-CX100-T and UC-CX100-
T-L
lUC-CX100-Z
lUC-CX100-Z-L
Quick Start: UC-CX100-Z and UC-CX100-
Z-L
lUC-CX100-T-WM
lUC-CX100-T-L-
WM
Quick Start: UC-CX100-T-WM and UC-
CX100-T-L-WM
lUC-CX100-Z-WM
lUC-CX100-Z-L-
WM
Quick Start: UC-CX100-Z-WM and UC-
CX100-Z-L-WM
Mobile lUC-FCM-T
lUC-FCM-Z
lUC-FCM-U
Quick Start: UC-FCM Series
lUC-FCB-T
lUC-FCB-Z
Quick Start: UC-FCB Series
lUC-FCMX-T
lUC-FCMX-Z
Quick Start: UC-FCMX Series

Product Manual — Doc. 9132A • 16
Configuration
You can set up your Crestron Flex based on the preinstalled conferencing software.
lOpen-platform UC Applications System (Refer to the system’s quick start guide)
lMicrosoft Teams® Rooms Systems (below)
lZoom Rooms™ Systems (on page39)
Microsoft Teams® Rooms Systems
Minimum Requirements
The following is required to set up a Microsoft Teams Rooms Platform Administrator account.
lA Microsoft Teams or Skype for Business software account
lAn environment running Microsoft Exchange Server® software (2013 SP1 or later for an on-
premises installation or Microsoft 365 software for Cloud) for scheduling and/or Skype for
Business 2015 (on-premises installation or Microsoft 365 software for Cloud)
lMicrosoft 365 administrator access to create resource accounts and assign licenses. For
more information on required licenses, see the Online Licensing.
lFor more information on deploying Microsoft Teams Rooms systems, visit Microsoft
Teams deployment overview.

17 • Product Manual — Doc. 9132A
Pre-Deployment Checklist
Complete the following tasks to ensure successful deployment of your Crestron® Flex conference
room solution.
Task Requirement Notes
Verify Accounts/Configure
Solution
Microsoft Teams Rooms
account credentials
Account credentials are required
to log in to Microsoft Teams
Rooms. When purchasing a
Crestron Flex for use with
Microsoft Teams Rooms, the
Microsoft Teams desktop client
is preinstalled on the UC-
ENGINE.
For guidelines on how to
configure accounts for Microsoft
Teams Rooms, visit Configure
accounts for Microsoft Teams
Rooms.
Confirm Connection Points Two (2) Gigabit LAN Ports Ensure the installation space
has two available gigabit LAN
ports connected to the same
VLAN on the same network.
Configure Network Server Configure your network to
provide an IP address using
DHCP.
The UC-ENGINE and tabletop
device communicate over a
VLAN network connection and
require access to the Internet.
Port 49500 is used by default.
NOTE: Microsoft Teams
Rooms may not be configured
with a static IP address upon
initial startup.
Run the Microsoft Network
Assessment Tool to confirm that
your network is properly
configured. For more
information, visit Evaluate my
environment.