Crestron UC-P10-T-C User manual

UC-P10-T-C, UC-P10-T-C-I, UC-P10-T-C-HS, and UC-P10-T-C-HS-I
Crestron Flex 10 in. Video Desk Phone for Microsoft Teams® Software
DocType - 8952A
2057077
01.21
Getting Started
Scan the QR code to view the Quick Start Guide.
www.crestron.com/docs/8953
For additional information on the Crestron®
UC-P10-T-C, visit
www.crestron.com/model/6511680.
For additional information on the Crestron®
UC-P10-T-C-I, visit
www.crestron.com/model/6511688.
For additional information on the Crestron®
UC-P10-T-C-HS, visit
www.crestron.com/model/6511679.
For additional information on the Crestron®
UC-P10-T-C-HS-I, visit
www.crestron.com/model/6511687.
Certification and Compliance
Regulatory Model: M202029001
Federal Communications Commission (FCC)
Compliance Statement
This device complies with part 15 of the FCC Rules.
Operation is subject to the following conditions:
(1) This device may not cause harmful interference
and (2) this device must accept any interference
received, including interference that may cause
undesired operation.
CAUTION: Changes or modifications not expressly
approved by the manufacturer responsible for
compliance could void the user’s authority to
operate the equipment.
NOTE: This equipment has been tested and found
to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits
are designed to provide reasonable protection
against harmful interference in a residential
installation. This equipment generates, uses and
can radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interference to
radio communications. However, there is no
guarantee that interference will not occur in a
particular installation. If this equipment does cause
harmful interference to radio or television
reception, which can be determined by turning the
equipment off and on, the user is encouraged to try
to correct the interference by one or more of the
following measures:
lReorient or relocate the receiving antenna.
lIncrease the separation between the equipment
and receiver.
lConnect the equipment into an outlet on a
circuit different from that to which the receiver
is connected.
lConsult the dealer or an experienced radio/TV
technician for help.
Industry Canada (IC) Compliance Statement
CAN ICES-3 (B)/NMB-3(B)
As of the date of manufacture, the product has
been tested and found to comply with
specifications for CE marking.

Crestron Electronics, Inc.
15 Volvo Drive, Rockleigh, NJ 07647
Tel: 888.CRESTRON
Fax: [phone]
www.crestron.com
Product Information - Doc. 8952A
2057077
01/29/21
This product is listed to applicable UL® Standards
and requirements tested by Intertek® services.
Ce produit est homologué selon les normes et les
exigences UL applicables par Intertek Prestations
de service.
The Waste Electrical & Electronic Equipment
(WEEE) directive marking on a product indicates
that it should not be disposed of with general
waste. Instead, you are encouraged to reuse or
recycle the product in accordance with Directive
2012/19/EU of the European Union. Proper disposal
of this product will help prevent potential negative
effects on the environment and human health,
which could otherwise be caused by inappropriate
waste handling. Penalties may be applicable for
incorrect disposal of this waste, in accordance with
your national legislation. For information about
recycling this product, please contact your
household waste disposal service, your original
distributor, or Crestron.
Legal
The product warranty can be found at
www.crestron.com/warranty.
The specific patents that cover Crestron products
are listed at www.crestron.com/legal/patents.
Certain Crestron products contain open source
software. For specific information, visit
www.crestron.com/opensource.
Crestron and the Crestron logo are either
trademarks or registered trademarks of Crestron
Electronics, Inc. in the United States and/or other
countries. Intertek and the Intertek logo are either
trademarks or registered trademarks of Intertek
Group in the United States and/or other countries.
Microsoft Teams is either a trademark or registered
trademark of Microsoft Corporation in the United
States and/or other countries. UL is either a
trademark or registered trademark of Underwriters
Laboratories, Inc. in the United States and/or other
countries. Other trademarks, registered
trademarks, and trade names may be used in this
document to refer to either the entities claiming the
marks and names or their products. Crestron
disclaims any proprietary interest in the marks and
names of others. Crestron is not responsible for
errors in typography or photography.
©2021 Crestron Electronics, Inc.

UC-P10-T-C, UC-P10-T-C-I, UC-P10-T-C-HS, and UC-P10-T-C-HS-I QuickStart
Crestron Flex 10 in. Video Desk Phone for Microsoft Teams® Software
The Crestron® Flex UC-P10 video desk phones are designed for use with the Microsoft Teams® communications platform. They provide superior video
calling, simple operation, hands-free conferencing, and a consistent user experience with the Microsoft Teams touch screen UI.
All UC-P10 series desk phones require a Microsoft Teams account.
The information provided in this Quick Start guide is applicable for the following variants:
lCrestron Flex 10 in. Video Desk Phone for Microsoft Teams Software (UC-P10-T-C)
lCrestron Flex 10 in. Video Desk Phone for Microsoft Teams Software, International (UC-P10-T-C-I)
lCrestron Flex 10 in. Video Desk Phone with Handset for Microsoft Teams Software (UC-P10-T-C-HS)
lCrestron Flex 10 in. Video Desk Phone with Handset for Microsoft Teams Software, International (UC-P10-T-C-HS-I)
UC-P10-T-C and UC-P10-T-C-I
1

UC-P10-T-C-HS and UC-P10-T-C-HS-I
In the Box
1 Crestron Flex 10 in. Video Desk Phone for Microsoft Teams® Software (6511680, 6511688, 6511679, or 6511687)
1Cable, CAT5e, RJ-45-to-RJ-45, approx. 12 ft (3.7 m) (2056842)
For UC-P10-T-C-HS and UC-P10-T-C-HS-I Only
1HD wideband handset (2056841)
1Cord, handset, RJ-9 - RJ-9 (2056801)
1Plug, handset (2057003)
2
UC-P10-T-C, UC-P10-T-C-I, UC-P10-T-C-HS, and UC-P10-T-C-HS-I QuickStart
Crestron Flex 10 in. Video Desk Phone for Microsoft Teams® Software

Connections
UC-P10-T-C and UC-P10-T-C-I
NOTE: All desk phones support both USB-C and Bluetooth® headsets, but only one can be used at a time.
3
UC-P10-T-C, UC-P10-T-C-I, UC-P10-T-C-HS, and UC-P10-T-C-HS-I QuickStart
Crestron Flex 10 in. Video Desk Phone for Microsoft Teams® Software

UC-P10-T-C-HS and UC-P10-T-C-HS-I
NOTE: All desk phones support both USB-C and Bluetooth headsets, but only one can be used at a time.
4
UC-P10-T-C, UC-P10-T-C-I, UC-P10-T-C-HS, and UC-P10-T-C-HS-I QuickStart
Crestron Flex 10 in. Video Desk Phone for Microsoft Teams® Software

Replacing the Handset Hook with the Handset Plug
For a cleaner appearance, the handset hook can be replaced with the handset plug if not using the handset with the UC-P10-T-C-HS and UC-P10-T-C-
HS-I desk phones.
To replace the handset hook with the handset plug:
1. Insert a flat-tip screwdriver or similar tool into the groove to pull up and remove the handset hook from the desk phone, as shown below.
5
UC-P10-T-C, UC-P10-T-C-I, UC-P10-T-C-HS, and UC-P10-T-C-HS-I QuickStart
Crestron Flex 10 in. Video Desk Phone for Microsoft Teams® Software

2. Once the handset hook is removed, insert and push the handset plug into the recess as shown below.
6
UC-P10-T-C, UC-P10-T-C-I, UC-P10-T-C-HS, and UC-P10-T-C-HS-I QuickStart
Crestron Flex 10 in. Video Desk Phone for Microsoft Teams® Software

Sign Into Microsoft Teams
When prompted by the desk phone, tap Sign In and follow the on-screen
instructions to sign into Microsoft Teams.
Configure
Use the phone's settings screens to configure the phone. The default
password to access the administrator settings is "admin". Choose a new
password when prompted.
Factory Reset
A factory reset may be performed when troubleshooting.
To perform a factory reset on the phone:
1. Power cycle the phone by disconnecting and reconnecting the ethernet
cable to the PoEswitch.
2. When the phone powers on and the LEDs flash green, press and hold
the Volume+ and Mute buttons together for at least 10 seconds.
3. When prompted, confirm the factory reset. Press Volume- and
Volume+ to select the option, and press Mute for OK.
4. The phone will reboot.
Visit the Product Page
Scan the QR code to visit the product page.
UC-P10-T-C
www.crestron.com/model/6511680
UC-P10-T-C-I
www.crestron.com/model/6511688
UC-P10-T-C-HS
www.crestron.com/model/6511679
UC-P10-T-C-HS-I
www.crestron.com/model/6511687
7
UC-P10-T-C, UC-P10-T-C-I, UC-P10-T-C-HS, and UC-P10-T-C-HS-I QuickStart
Crestron Flex 10 in. Video Desk Phone for Microsoft Teams® Software

Important Safety Instructions
WARNING: When using this product, basic precautions should always be
followed, including the following:
1. Read these instructions carefully.
2. All cautions and warnings should be followed.
3. The equipment should only be used at maximum 40°C (104°F) ambient
temperature.
4. Opening the equipment could result in electrical shock and should only
be done by qualified service personnel.
5. Protect equipment from humidity.
6. Do not insert foreign objects or liquids into the openings, this could
cause a fire or electrical shock.
7. Do not use chemical detergents to clean your device, use a soft dry
cloth.
8. To avoid damage from electrical peaks unplug the device when it is not
in use.
9. If one of the following situations arise, equipment has to be checked by
qualified service personnel:
lLiquid has penetrated into the equipment.
lEquipment has been exposed to humidity.
lEquipment has been dropped and/or is damaged.
lEquipment has obvious sign of breakage.
lEquipment does not work well or you cannot get it working
according to user’s manual.
10. Do not expose the equipment to water or place objects filled with
water on top of it.
Instructions de sécurité
importantes
Les avertissements: concernant l'utilisation de ce produit doivent
toujours être fondés sur les précautions fondamentales, notamment:
1. Lisez attentivement ces notes.
2. Tous les avertissements et avertissements doivent être respectés.
3. L'équipement ne peut être utilisé qu' à une température ambiante
maximale de 40°C (104°F).
4. L'ouverture de l'appareil peut provoquer un choc électrique qui ne peut
être assuré que par un personnel d'entretien qualifié.
5. Empêcher l'humidité du dispositif.
6. Il est interdit d'introduire des objets étrangers ou liquides dans
l'ouverture, faute de quoi cela pourrait provoquer un incendie ou un
choc électrique.
7. Ne pas utiliser d'appareil de nettoyage chimique et utiliser un tissu sec
souple.
8. Pour éviter les dommages de crête électrique, retirez la fiche
d'alimentation lorsque le dispositif n'est pas utilisé.
9. Dans l'un des cas enoncés ci dessous, le matériel doit être vérifié par
un service qualifié:
lDispositif d'infiltration de liquide.
lL'équipement est exposé à l'humidité.
lMatériel tombé et / ou endommagé.
lL'équipement a été endommagé.
lLe matériel ne fonctionne pas correctement ou ne peut pas être
utilisé conformément au Manuel de l'utilisateur.
10. L'équipement ne doit pas être exposé à l'eau ni être placé sur des
objets remplis d'eau.
8
UC-P10-T-C, UC-P10-T-C-I, UC-P10-T-C-HS, and UC-P10-T-C-HS-I QuickStart
Crestron Flex 10 in. Video Desk Phone for Microsoft Teams® Software

Additional Information
Original Instructions
The U.S. English version of this document is the original instructions.
All other languages are a translation of the original instructions.
Regulatory Model:M202029001
Crestron product development software is licensed to Crestron dealers and Crestron
Service Providers (CSPs) under a limited nonexclusive, nontransferable Software
Development Tools License Agreement. Crestron product operating system software is
licensed to Crestron dealers, CSPs, and end-users under a separate End-User License
Agreement. Both of these Agreements can be found on the Crestron website at
www.crestron.com/legal/software_license_agreement.
The product warranty can be found at www.crestron.com/warranty.
The specific patents that cover Crestron products are listed at
www.crestron.com/legal/patents.
Certain Crestron products contain open source software. For specific information, visit
www.crestron.com/opensource.
Crestron and the Crestron logo are either trademarks or registered trademarks of
Crestron Electronics, Inc. in the United States and/or other countries. Kensington is either
a trademark or registered trademark of ACCO Brands, Inc. in the United States and/or
other countries. Bluetooth is either a trademark or registered trademark of Bluetooth
SIG, Inc. in the United States and/or other countries. Microsoft Teams is either a
trademark or registered trademark of Microsoft Corporation in the United States
and/or other countries. USB-C is either a trademark or registered trademark of USB
Implementers Forum, Inc. in the United States and/or other countries. Other trademarks,
registered trademarks, and trade names may be used in this document to refer to either
the entities claiming the marks and names or their products. Crestron disclaims any
proprietary interest in the marks and names of others. Crestron is not responsible for
errors in typography or photography.
©2021 Crestron Electronics, Inc.
Doc. 8953A
03/15/21
9
UC-P10-T-C, UC-P10-T-C-I, UC-P10-T-C-HS, and UC-P10-T-C-HS-I QuickStart
Crestron Flex 10 in. Video Desk Phone for Microsoft Teams® Software

UC-P10-T, UC-P10-T-I, UC-P10-T-HS, and UC-P10-T-HS-I
Crestron Flex 10 in. Audio Desk Phone for Microsoft Teams® Software
DocType - 8950A
2057076
01.21
Getting Started
Scan the QR code to view the Quick Start Guide.
www.crestron.com/docs/8951
For additional information on the Crestron®
UC-P10-T, visit
www.crestron.com/model/6511684.
For additional information on the Crestron®
UC-P10-T-I, visit
www.crestron.com/model/6511692.
For additional information on the Crestron®
UC-P10-T-HS, visit
www.crestron.com/model/6511683.
For additional information on the Crestron®
UC-P10-T-HS-I, visit
www.crestron.com/model/6511691.
Certification and Compliance
Regulatory Model: M202029001
Federal Communications Commission (FCC)
Compliance Statement
This device complies with part 15 of the FCC Rules.
Operation is subject to the following conditions:
(1) This device may not cause harmful interference
and (2) this device must accept any interference
received, including interference that may cause
undesired operation.
CAUTION: Changes or modifications not expressly
approved by the manufacturer responsible for
compliance could void the user’s authority to
operate the equipment.
NOTE: This equipment has been tested and found
to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits
are designed to provide reasonable protection
against harmful interference in a residential
installation. This equipment generates, uses and
can radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interference to
radio communications. However, there is no
guarantee that interference will not occur in a
particular installation. If this equipment does cause
harmful interference to radio or television
reception, which can be determined by turning the
equipment off and on, the user is encouraged to try
to correct the interference by one or more of the
following measures:
lReorient or relocate the receiving antenna.
lIncrease the separation between the equipment
and receiver.
lConnect the equipment into an outlet on a
circuit different from that to which the receiver
is connected.
lConsult the dealer or an experienced radio/TV
technician for help.
Industry Canada (IC) Compliance Statement
CAN ICES-3 (B)/NMB-3(B)
As of the date of manufacture, the product has
been tested and found to comply with
specifications for CE marking.

Crestron Electronics, Inc.
15 Volvo Drive, Rockleigh, NJ 07647
Tel: 888.CRESTRON
Fax: [phone]
www.crestron.com
Product Information - Doc. 8950A
2057076
01/29/21
This product is listed to applicable UL® Standards
and requirements tested by Intertek® services.
Ce produit est homologué selon les normes et les
exigences UL applicables par Intertek Prestations
de service.
The Waste Electrical & Electronic Equipment
(WEEE) directive marking on a product indicates
that it should not be disposed of with general
waste. Instead, you are encouraged to reuse or
recycle the product in accordance with Directive
2012/19/EU of the European Union. Proper disposal
of this product will help prevent potential negative
effects on the environment and human health,
which could otherwise be caused by inappropriate
waste handling. Penalties may be applicable for
incorrect disposal of this waste, in accordance with
your national legislation. For information about
recycling this product, please contact your
household waste disposal service, your original
distributor, or Crestron.
Legal
The product warranty can be found at
www.crestron.com/warranty.
The specific patents that cover Crestron products
are listed at www.crestron.com/legal/patents.
Certain Crestron products contain open source
software. For specific information, visit
www.crestron.com/opensource.
Crestron and the Crestron logo are either
trademarks or registered trademarks of Crestron
Electronics, Inc. in the United States and/or other
countries. Intertek and the Intertek logo are either
trademarks or registered trademarks of Intertek
Group in the United States and/or other countries.
Microsoft Teams is either a trademark or registered
trademark of Microsoft Corporation in the United
States and/or other countries. UL is either a
trademark or registered trademark of Underwriters
Laboratories, Inc. in the United States and/or other
countries. Other trademarks, registered
trademarks, and trade names may be used in this
document to refer to either the entities claiming the
marks and names or their products. Crestron
disclaims any proprietary interest in the marks and
names of others. Crestron is not responsible for
errors in typography or photography.
©2021 Crestron Electronics, Inc.

Crestron Flex 10 in. Audio Desk Phone for Microsoft Teams® Software QuickStart
UC-P10-T, UC-P10-T-I, UC-P10-T-HS, and UC-P10-T-HS-I
The Crestron® Flex UC-P10 VoIP audio desk phones are designed for use with the Microsoft Teams® communications platform. They provide superior
voice calling, simple operation, hands-free conferencing, and a consistent user experience with the Microsoft Teams touch screen UI.
All UC-P10 series desk phones require a Microsoft Teams account.
The information provided in this Quick Start guide is applicable for the following variants:
lCrestron Flex 10 in. Audio Desk Phone for Microsoft Teams Software (UC-P10-T)
lCrestron Flex 10 in. Audio Desk Phone for Microsoft Teams Software, International (UC-P10-T-I)
lCrestron Flex 10 in. Audio Desk Phone with Handset for Microsoft Teams Software (UC-P10-T-HS)
lCrestron Flex 10 in. Audio Desk Phone with Handset for Microsoft Teams Software, International (UC-P10-T-HS-I)
UC-P10-T and UC-P10-T-I
1

UC-P10-T-HS and UC-P10-T-HS-I
In the Box
1 Crestron Flex 10 in. Audio Desk Phone for Microsoft Teams® Software (6511684, 6511692, 6511683, or 6511691)
1Cable, CAT5e, RJ-45-to-RJ-45, approx. 12 ft (3.7 m) (2056842)
For UC-P10-T-HS and UC-P10-T-HS-I Only
1HD wideband handset (2056841)
1Cord, handset, RJ-9 - RJ-9 (2056801)
1Plug, handset (2057003)
2
Crestron Flex 10 in. Audio Desk Phone for Microsoft Teams® Software QuickStart
UC-P10-T, UC-P10-T-I, UC-P10-T-HS, and UC-P10-T-HS-I

Connections
UC-P10-T and UC-P10-T-I
NOTE: All desk phones support both USB-C and Bluetooth® headsets, but only one can be used at a time.
3
Crestron Flex 10 in. Audio Desk Phone for Microsoft Teams® Software QuickStart
UC-P10-T, UC-P10-T-I, UC-P10-T-HS, and UC-P10-T-HS-I

UC-P10-T-HS and UC-P10-T-HS-I
NOTE: All desk phones support both USB-C and Bluetooth headsets, but only one can be used at a time.
4
Crestron Flex 10 in. Audio Desk Phone for Microsoft Teams® Software QuickStart
UC-P10-T, UC-P10-T-I, UC-P10-T-HS, and UC-P10-T-HS-I

Replacing the Handset Hook with the Handset Plug
For a cleaner appearance, the handset hook can be replaced with the handset plug if not using the handset with the UC-P10-T-HS and UC-P10-T-HS-I
desk phones.
To replace the handset hook with the handset plug:
1. Insert a flat-tip screwdriver or similar tool into the groove to pull up and remove the handset hook from the desk phone, as shown below.
5
Crestron Flex 10 in. Audio Desk Phone for Microsoft Teams® Software QuickStart
UC-P10-T, UC-P10-T-I, UC-P10-T-HS, and UC-P10-T-HS-I

2. Once the handset hook is removed, insert and push the handset plug into the recess as shown below.
6
Crestron Flex 10 in. Audio Desk Phone for Microsoft Teams® Software QuickStart
UC-P10-T, UC-P10-T-I, UC-P10-T-HS, and UC-P10-T-HS-I

Sign Into Microsoft Teams
When prompted by the desk phone, tap Sign In and follow the on-screen
instructions to sign into Microsoft Teams.
Configure
Use the phone's settings screens to configure the phone. The default
password to access the administrator settings is "admin". Choose a new
password when prompted.
Factory Reset
A factory reset may be performed when troubleshooting.
To perform a factory reset on the phone:
1. Power cycle the phone by disconnecting and reconnecting the ethernet
cable to the PoEswitch.
2. When the phone powers on and the LEDs flash green, press and hold
the Volume+ and Mute buttons together for at least 10 seconds.
3. When prompted, confirm the factory reset. Press Volume- and
Volume+ to select the option, and press Mute for OK.
4. The phone will reboot.
Visit the Product Page
Scan the QR code to visit the product page.
UC-P10-T
www.crestron.com/model/6511684
UC-P10-T-I
www.crestron.com/model/6511692
UC-P10-T-HS
www.crestron.com/model/6511683
UC-P10-T-HS-I
www.crestron.com/model/6511691
7
Crestron Flex 10 in. Audio Desk Phone for Microsoft Teams® Software QuickStart
UC-P10-T, UC-P10-T-I, UC-P10-T-HS, and UC-P10-T-HS-I