Crystal Quest 3900 Operating instructions

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Crystal Quest®3900 Control Valve
INSTALLATION AND OPERATION GUIDE
Copyright 2020
Crystal Quest®
All rights reserved
MADE IN THE USA

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TABLE OF CONTENTS JOB SPECIFICATION SHEET
JOB SPECIFICATION SHEET .............................................. 2
INSTALLATION .................................................................... 3
START-UP INSTRUCTIONS ................................................... 3
3200 TIMER SETTING PROCEDURE ................................... 4
3210 & 3220 TIMER SETTING PROCEDURE ....................... 4
3200, 3210, 3220, 3230 REGENERATION CYCLE SETTING
PROCEDURE ........................................................................ 5
3200 TIME CLOCK TIMER ASSEMBLY ................................ 6
3210 METER DELAYED TIMER ASSEMBLY ......................... 8
3220 METER IMMEDIATE TIMER ASSEMBLY .................... 10
3230 REMOTE START TIMER ASSEMBLY .......................... 12
CONTROL DRIVE ASSEMBLY ........................................... 14
ADAPTER CONTROL DRIVE LOWER
POWERHEAD ..................................................................... 16
CONTROL VALVE .............................................................. 18
1800 SERIES BRINE SYSTEM AND DRAIN LINE FLOW
CONTROL ASSEMBLY ....................................................... 20
3-INCH METER ASSEMBLY ................................................ 24
SERVICE VALVE OPERATOR ASSEMBLY ........................... 25
2350 SAFETY BRINE VALVE ............................................... 26
TROUBLESHOOTING ........................................................ 27
GENERAL SERVICE HINTS FOR METER CONTROL ........ 28
WATER CONDITIONER FLOW DIAGRAMS ...................... 28
FLOW DATA & INJECTOR DRAW RATES ......................... 30
DIMENSIONAL DRAWING 3900 TOP MOUNT ................. 31
DIMENSIONAL DRAWING 3900 SIDE MOUNT ................ 32
TYPICAL INSTALLATIONS .................................................. 33
VALVE WIRING ................................................................... 34
SERVICE ASSEMBLIES ....................................................... 39
Job Number: ____________________________________________
Model Number: __________________________________________
Water Hardness: _____________________________ ppm or gpg
Capacity Per Unit: _______________________________________
Mineral Tank Size: _______ Diameter: _______ Height: ________
Salt Setting per Regeneration: ____________________________
1. Type of Timer:
A. 7 Day or 12 Day
B. Meter Initiated
2. Downow: Upow Upow Variable
3. Meter Size:
A. 3/4-inch Std Range (125 - 2,100 gallon setting)
B. 3/4-inch Ext Range (625 - 10,625 gallon setting)
C. 1-inch Std Range (310 - 5,270 gallon setting)
D. 1-inch Ext Range (1,150 - 26,350 gallon setting)
E. 1-1/2 inch Std Range (625 - 10,625 gallon setting)
F. 1-1/2 inch Ext Range (3,125 - 53,125 gallon setting)
G. 2-inch Std Range (1,250 - 21,250 gallon setting)
H. 2-inch Ext Range (6,250 - 106,250 gallon setting)
I. 3-inch Std Range (3,750 - 63,750 gallon setting)
J. 3-inch Ext Range (18,750 - 318,750 gallon setting)
K. Electronic______Pulse Count______Meter Size______
4. System Type:
A. System #4: 1 Tank, 1 Meter, Immediate, or Delayed Regeneration
B. System #4: Time Clock
C. System #4: Twin Tank
D. System #5: 2-5 Tanks, Interlock Mechanical
2-4 Tanks, Interlock Electronic
Meter per unit for Mechanical and Electronic
E. System #6: 2-5 Tanks, 1 Meter, Series Regeneration, Mechanical
2-4 Tanks, 1 Meter, Series Regeneration, Electronic
F. System #7: 2-5 Tanks, 1 Meter, Alternating Regeneration,
Mechanical
2 Tanks only, 1 Meter, Alternating Regeneration, Electronic
G. System #9: Electronic Only, 2-4 Tanks, Meter per Valve,
Alternating
H. System #14: Electronic Only, 2-4 Tanks, Meter per Valve.
Brings units on and ofine based on ow.
5. Timer Program Settings:
A. Backwash: _______________________________ Minutes
B. Brine and Slow Rinse: _____________________ Minutes
C. Rapid Rinse: _____________________________ Minutes
D. Brine Tank Rell: _________________________ Minutes
E. Pause Time: _____________________________ Minutes
F. Second Backwash: ________________________ Minutes
6. Drain Line Flow Control: ______ gpm
7. Brine Line Flow Controller: ______ gpm
8. Injector Size#:
9. Piston Type:
A. Hard Water Bypass
B. No Hard Water Bypass
CALIFORNIA PROPOSITION 65 WARNING
This product contains chemicals known to
the State of California to cause cancer or
birth defects or other reproductive harm.
WARNING:
!

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INSTALLATION
START-UP INSTRUCTIONS
Water Pressure
A minimum of 20 pounds (1.4 bar) of water pressure is
required for regeneration valve to operate effectively.
Electrical Facilities
An uninterrupted alternating current (A/C) supply is required.
NOTE: OTHER VOLTAGES ARE AVAILABLE. PLEASE MAKE
SURE YOUR VOLTAGE SUPPLY IS COMPATIBLE WITH YOUR
UNIT BEFORE INSTALLATION.
Existing Plumbing
Condition of existing plumbing should be free from lime and
iron buildup. Piping that is built up heavily with lime and/ or iron
should be replaced. If piping is clogged with iron, a separate iron
lter unit should be installed ahead of the water softener.
Location Of Softener And Drain
The softener should be located close to a drain to prevent air
breaks and back ow.
Bypass Valves
Always provide for the installation of a bypass valve if unit is not
equipped with one.
CAUTION: WATER PRESSURE IS NOT TO EXCEED 125 PSI
(8.6 BAR), WATER TEMPERATURE IS NOT TO EXCEED 110°F
(43°C), AND THE UNIT CANNOT BE SUBJECTED TO FREEZING
CONDITIONS.
Installation Instructions
1. Place the softener tank where you want to install the unit
making sure the unit is level and on a rm base.
2. During cold weather, the installer should warm the valve to
room temperature before operating.
3. All plumbing should be done in accordance with local
plumbing codes. The pipe size for residential drain line should
be a minimum of 1/2 inch (13 mm). Backwash ow rates in
excess of 7 gpm (26.5 Lpm) or length in excess of 20 feet (6 m)
require 3/4 inch (19 mm) drain line. Commercial drain lines
should be the same size as the drain line ow control.
4. Refer to the dimensional drawing for cutting height of the
distributor tube. If there is no dimensional drawing, cut the
distributor tube ush with the top of the tank.
5. Lubricate the distributor o-ring seal and tank o-ring seal with
any non-petroleum oil (do not use coconut oil). Place the main
control valve on tank.
6. Solder joints near the drain must be done prior to connecting
the Drain Line Flow Control tting (DLFC). Leave at least 6
inches (15 cm) between the DLFC and solder joints when
soldering pipes that are connected on the DLFC. Failure to do
this could cause interior damage to the DLFC.
7. Thread seal tape is the only sealant to be used on the drain
tting. The drain from twin tank units may be run through a
common line.
8. Make sure that the oor is clean beneath the salt storage
tank and that it is level.
9. Place approximately 1 inch (25 mm) of water above the grid
plate. If a grid is not utilized, ll to the top of the air check
(Figure 1) in the salt tank. Do not add salt to the brine tank at
this time.
10.On units with a by-pass, place in by-pass position. Turn on the
main water supply. Open a cold soft water tap nearby and let
run a few minutes or until the system is free from foreign
material (usually solder) that may have resulted from the
installation. Once clean, close the water tap.
11. Slowly place the by-pass in service position and let water ow
into the mineral tank. When water ow stops, slowly open a
cold water tap nearby and let run until the air is purged from
the unit.
12.Plug unit into an electrical outlet.
NOTE: ALL ELECTRICAL CONNECTIONS MUST BE
CONNECTED ACCORDING TO LOCAL CODES. BE CERTAIN
THE OUTLET IS UNINTERRUPTED.
The water softener should be installed with the inlet, outlet, and
drain connections made in accordance with the manufacturer’s
recommendations, and to meet applicable plumbing codes.
1. Turn the manual regeneraton knob slowly in a clockwise
direction until the program micro switch lifts on top of the
rst set of pins. Allow the drive motor to move the piston
to the rst regeneration step and stop. Each time the program
switch position changes, the valve will advance to the next
regeneration step. Always allow the motor to stop before
moving to the next set of pins or spaces.
NOTE: FOR ELECTRONIC VALVES, PLEASE REFER TO THE
MANUAL REGENERATION PART OF THE TIMER OPERATION
SECTION. IF THE VALVE CAME WITH A SEPARATE
ELECTRONIC TIMER SERVICE MANUAL, REFER TO THE TIMER
OPERATION SECTION OF THE ELECTRONIC TIMER SERVICE
MANUAL.
2. Position the valve to backwash. Ensure the drain line ow
remains steady for 10 minutes or until the water runs clear
(see above).
3. Position the valve to the brine / slow rinse position. Ensure
the unit is drawing water from the brine tank (this step may
need to be repeated).
4. Position the valve to the rapid rinse position. Check the drain
line ow, and run for 5 minutes or until the water runs clear.
Figure 1: Residential Air Check Valve

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START-UP INSTRUCTIONS CONTINUED
3200 TIMER SETTING PROCEDURE
3210 & 3220 TIMER SETTING PROCEDURE
5. Position the valve to the start of the brine tank ll cycle.
Ensure water goes into the brine tank at the desired rate. The
brine valve drive cam will hold the valve in this position to ll
the brine tank for the rst regeneration.
6. Replace control box cover.
7. Put salt in the brine tank.
NOTE: DO NOT USE GRANULATED OR ROCK SALT.
How To Set Days On Which Water Conditioner Is To
Regenerate (Figure 2)
Rotate the skipper wheel until the number “1” is at the red
pointer. Set the days that regeneration is to occur by sliding tabs
on the skipper wheel outward to expose trip ngers. Each tab is
one day. Finger at red pointer is tonight. Moving clockwise from
the red pointer, extend or retract ngers to obtain the desired
regeneration schedule.
How To Set The Time Of Day
1. Press and hold the red button in to disengage the drive gear.
2. Turn the large gear until the actual time of day is at the time
of day pointer.
3. Release the red button to again engage the drive gear.
How To Manually Regenerate Your Water Conditioner At Any
Time
1. Turn the manual regeneration knob clockwise.
2. This slight movement of the manual regeneration knob
engages the program wheel and starts the regeneration
program.
3. The black center knob will make one revolution in the
following approximately three hours and stop in the position
shown in the drawing.
4. Even though it takes three hours for this center knob to
complete one revolution, the regeneration cycle of your unit
might be set for only one half of this time.
5. In any event, conditioned water may be drawn after rinse
water stops owing from the water conditioner drain line.
How to Adjust Regeneration Time
1. Disconnect the power source.
2. Locate the three screws behind the manual regeneration
knob by pushing the red button in and rotating the 24 hour
dial until each screw appears in the cut out portion of the
manual regeneration knob.
3. Loosen each screw slightly to release the pressure on the time
plate from the 24-hour gear.
4. Locate the regeneration time pointer on the inside of the 24-
hour dial in the cut out.
5. Turn the time plate so the desired regeneration time aligns
next to the raised arrow.
6. Push the red button in and rotate the 24-hour dial. Tighten
each of the three screws.
7. Push the red button and locate the pointer one more time to
ensure the desired regeneration time is correct.
8. Reset the time of day and restore power to the unit.
Typical Programming Procedure
Calculate the gallon capacity of the system, subtract the
necessary reserve requirement and set the gallons available
opposite the small white dot on the program wheel gear
(Figure 3).
NOTE: DRAWING SHOWS 8,750 GALLON SETTING. THE
CAPACITY (GALLONS) ARROW (15) SHOWS ZERO GALLONS
REMAINING. THE UNIT WILL REGENERATE TONIGHT AT THE
SET REGENERATION TIME.
How To Set The Time Of Day
1. Press and hold the red button in to disengage the drive gear.
2. Turn the large gear until the actual time of day is opposite the
time of day pointer.
3. Release the red button to again engage the drive gear.
How To Manually Regenerate Your Water Conditioner At
Any Time
1. Turn the manual regeneration knob clockwise.
IMPORTANT: SALT LEVEL MUST ALWAYS BE
ABOVE WATER LEVEL IN BRINE TANK.
Figure 2

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3210 & 3220 TIMER SETTING PROCEDURE
CONTINUED
3200, 3210, 3220, 3230 REGENERATION
CYCLE SETTING PROCEDURE
2. This slight movement of the manual regeneration knob engages
the program wheel and starts the regeneration program.
3. The black center knob will make one revolution in the following
approximately three hours and stop in the position shown in the
drawing.
4. Even though it takes three hours for this center knob to
complete one revolution, the regeneration cycle of your unit
might be set for only one half of this time.
5. In any event, conditioned water may be drawn after rinse water
stops owing from the water conditioner drain line.
Immediate Regeneration Timers
These timers do not have a 24-hour gear. Setting the gallons on the
program wheel and manual regeneration procedure are the same
as previous instructions. The timer will regenerate as soon as the
capacity gallons reaches zero.
NOTE: THE PROGRAM WHEEL TO THE LEFT MAY BE
DIFFERENT THAN THE PROGRAM WHEEL ON THE PRODUCT.
NOTE: TO SET METER CAPACITY ROTATE MANUAL KNOB ONE
- 360° REVOLUTION TO SET GALLONAGE.
How To Set The Regeneration Cycle Program
The regeneration cycle program on your water conditioner has
been factory preset, however, portions of the cycle or program may
be lengthened or shortened in time to suit local conditions.
3200 Series Timers (Figure 4)
1. To expose cycle program wheel, grasp timer in upper left-hand
corner and pull, releasing snap retainer and swinging timer to
the right.
2. To change the regeneration cycle program, the program wheel
must be removed. Grasp program wheel and squeeze
protruding lugs toward center, lift program wheel off timer.
Switch arms may require movement to facilitate removal.
3. Return timer to closed position engaging snap retainer in back
plate. Make certain all electrical wires locate above snap
retainer post.
Timer Setting Procedure
How To Change The Length Of The Backwash Time
The program wheel as shown in the drawing is in the service
position. As you look at the numbered side of the program
wheel, the group of pins starting at zero determines the length of
time your unit will backwash.
For example, if there are six pins in this section, the time of
backwash will be 12 min. (2 min. per pin). To change the length of
backwash time, add or remove pins as required. The number of
pins times two equals the backwash time in minutes.
How To Change The Length Of Brine And Rinse Time
1. The group of holes between the last pin in the backwash
section and the second group of pins determines the length
of time that your unit will brine and rinse (2 min. per hole).
2. To change the length of brine and rinse time, move the rapid
rinse group of pins to give more or fewer holes in the brine
and rinse section. Number of holes times two equals brine
and rinse time in minutes.
How To Change The Length Of Rapid Rinse
1. The second group of pins on the program wheel determines
the length of time that your water conditioner will rapid rinse
(2 min. per pin).
2. To change the length of rapid rinse time, add or remove pins
at the higher numbered end of this section as required. The
number of pins times two equals the rapid rinse time in
minutes.
How To Change The Length Of Brine Tank Rell Time
1. The second group of holes in the program wheel determines
the length of time that your water conditioner will rell the
brine tank (2 min. per hole).
2. To change the length of rell time, move the two pins at the
end of the second group of holes as required.
3. The regeneration cycle is complete when the outer
microswitch is tripped by the two pin set at end of the brine
tank rell section.
4. The program wheel, however, will continue to rotate until the
inner micro switch drops into the notch on the program wheel.
Figure 4
Figure 3

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3200 TIME CLOCK TIMER ASSEMBLY

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3200 METER DELAYED TIMER ASSEMBLY
CONTINUED
Item No. QTY Part No. Description
1 ................ 1 ..... 13870 ............. Housing, Timer, 3200
2 ................ 1 ..... 14265 ............. Clip, Sping
3 ................ 3 ..... 14087 ............. Insulator
4 ................ 1 ..... 10896 ............. Switch, Micro
5 ................ 1 ..... 15320 ............. Switch, Micro, Timer
6 ................ 2 ..... 11413 ............. Screw, Pan Hd Mach,
4-40 x 1-1/8
7 ................ 1 ..... 13886 ............. Knob, 3200
8 ................ 5 ..... 13296 ............. Screw, Hex Wsh, 6-20 x 1/2
9 ................ 1 ..... 11999 ............. Label, Button
10 .............. 1 ..... 13018 ............. Pinion, Idler
11 .............. 1 ..... 13312 ............. Spring, Idler Shaft
12 .............. 1 ..... 13017 ............. Gear, Idler
13 .............. 1 ..... 13164 ............. Gear, Drive
14 .............. 1 ..... 13887 ............. Plate, Motor Mounting
15 .............. 1 ..... 18743-1 .......... Motor, 120V, 60Hz, 1/30
RPM
1 ..... 18752-1 .......... Motor, 100V, 50Hz, 1/30 RPM
1 ..... 18824-1 .......... Motor, 230V, 50Hz, 1/30 RPM
1 ..... 18826-1 .......... Motor, 24V, 50Hz, 1/30 RPM
1 ..... 19659-1 .......... Motor, 24V, 60Hz, 1/30 RPM
1 ..... 19660-1 .......... Motor, 230V, 60Hz, 1/30 RPM
16 .............. 2 ..... 13278 ............. Screw, Sltd Fillister Hd
6-32 x .156
17 .............. 1 ..... 15424 ............. Spring, Detent, Timer
18 .............. 1 ..... 15066 ............. Ball, 1/4-inch, Delrin
19 .............. 1 ..... 15465 ............. Label, Caution
20 .............. 1 ..... 19210 ............. Program Wheel Assy
21 .............. 1 ..... 13911 ............. Gear, Main Drive, Timer
22 .............. 17 ... 41754 ............. Pin, Spring, 1/16 x 5/8 SS,
Timer
23 .............. 1 ..... 13011 ............. Arm, Cycle Actuator
24 .............. 1 ..... 13864 ............. Ring, Skipper Wheel
Item No. QTY Part No. Description
25 .............. 2 ..... 13311 ............. Spring, Detent, Timer
26 .............. 2 ..... 13300 ............. Ball, 1/4-inch, SS
27 .............. 1 ..... 14381 ............. Skipper Wheel Assy, 12 Day
1 ..... 14860 ............. Skipper Wheel Assy, 7 Day
28 .............. 1 ..... 13014 ............. Pointer, Regeneration
29 .............. 1 ..... 40096-24 ........ Dial, 12 AM Regen Assy,
Black
1 ..... 40096-02 ....... Dial, 2 AM Regen Assy, Black
30 .............. 1 ..... 13881 ............. Bracket, Hinger Timer
31 .............. 2 ..... 11384 ............. Screw, Phil, 6-32 x 1/4 Zinc
32 .............. 1 ..... 13902 ............. Harness, 3200
33 .............. 2 ..... 40422 ............. Nut, Wire, Tan
34 .............. 1 ..... 15354-01 ........ Wire, Ground, 4 inches
35 .............. 1 ..... 14007 ............. Label, Time of Day
36 .............. 1 ..... * ..................... Complete 3200 Time Clock
Timer Assembly
37 ....................... 60320-02 ........ Switch Kit, 3200/9000 Timer
Auxiliary, Optional
38 ....................... 61420-03 ........ Program Wheel, Gear Assy,
Filter 2 Min Per Pin
............. 61420-04 ........ Program Wheel, Gear Assy,
Softener, 2 Min Per Pin
*Call your distributor for Part Number

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3210 METER DELAYED TIMER ASSEMBLY

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3210 METER DELAYED TIMER ASSEMBLY
CONTINUED
Item No. QTY Part No. Description
1 ................ 1 ..... 13870 ............. Housing, Timer, 3200
2 ................ 1 ..... 13802 ............. Gear, Cycle Actuator
3 ................ 1 ..... 40096-02 ........ Dial 2 AM Regen Assy, Black
4 ................ 1 ..... 13886 ............. Knob, 3200
5 ................ 4 ..... 13296 ............. Screw, Hex Wsh, 6-20 x 1/2
6 ................ 2 ..... 11999 ............. Label, Button
7 ................ 1 ..... 13803 ............. Gear, Program Drive Wheel
8 ................ 1 ..... 13806 ............. Retainer, Program Wheel
9 ................ 1 ..... 13748 ............. Screw, Flat Head St,
6-20 x 1/2
10 .............. 1 ..... 14265 ............. Clip, Spring
11 .............. 1 ..... 15424 ............. Spring, Detent, Timer
12 .............. 1 ..... 15066 ............. Ball, 1/4-inch Delrin
13 .............. 1 ..... 13018 ............. Pinion, Idler
14 .............. 1 ..... 13312 ............. Spring, Idler Shaft
15 .............. 1 ..... 13017 ............. Gear, Idler
16 .............. 1 ..... 13164 ............. Gear, Drive
17 .............. 1 ..... 13887 ............. Plate, Motor Mounting
18 .............. 1 ..... 18743-1 .......... Motor, 120V, 60Hz 1/30 RPM
..... 18752-1 .......... Motor, 100V, 50Hz, 1/30 RPM
..... 18824-1 .......... Motor, 230V, 50Hz, 1/30 RPM
..... 18826-1 .......... Motor, 24V, 50Hz, 1/30 RPM
..... 19659-1 .......... Motor, 24V, 60Hz, 1/30 RPM
..... 19660-1 .......... Motor, 230V, 60Hz, 1/30 RPM
19 .............. 1 ..... 13278 ............. Screw, Fillister Hd,
6-32 x .156
20 .............. 1 ..... 13830 ............. Pinion, Program Wheel Drive
21 .............. 1 ..... 13831 ............. Clutch, Drive Pinion
22 .............. 1 ..... 14276 ............. Spring, Meter, Clutch
23 .............. 1 ..... 14253 ............. Retainer, Clutch Spring
24 .............. 3 ..... 11384 ............. Screw, Phil, 6-32 x 1/4
25 .............. 1 ..... 13881 ............. Bracket, Hinge Timer
26 .............. 3 ..... 14087 ............. Insulator
27 .............. 1 ..... 10896 ............. Switch, Micro
28 .............. 1 ..... 15320 ............. Switch, Micro, Timer
29 .............. 2 ..... 11413 ............. Screw, Pan Hd Mach,
4-40 x 1 1/8
30 .............. 1 ..... 14198 ............. Label, Indicator
Item No. QTY Part No. Description
31 .............. 1 ..... 15465 ............. Label, Caution
32 .............. 1 ..... 14007 ............. Label, Time of Day
33 .............. 1 ..... 14045 ............. Label, Instruction
34 .............. 1 ..... 13902 ............. Harness, 3200
35 .............. 2 ..... 40422 ............. Nut, Wire, Tan
36 .............. 1 ..... 15354-01......... Wire, Ground, 4 inches
37 .............. 1 ..... 19210 ............. Program Wheel Assy
38 .............. 17 ... 41754 ............. Pin, Spring, 1/16 x 5/8 SS, Timer
39 .............. 1 ..... 13911 ............. Gear, Main Drive, Timer
40 .............. 1 ..... * ...................... Complete 3210 Meter Delayed
Timer Assembly
41 ....................... 60405-80 ........ Program Wheel, w/3-inch STD
Label 63,750 gal
..... 60405-90 ......... Program Wheel, w/3-inch EXT
Label 320,000 gal
42 ...................... 60320-02 ......... Switch Kit, 3200/9000 Timer
Auxiliary, Optional
43 ....................... 61420-03 ......... Program Wheel, Gear Assy, Filter
2 Min Per Pin
..... 61420-04 ........ Program Wheel, Gear Assy,
Softener, 2 Min Per Pin
Not Shown:
..... 25141 .............. Label, STD M3, Gallon 240,
3-inch
..... 25142 .............. Label, EXT M3, Gallon 1200,
3-inch
*Call your distributor for Part Number

10
3220 METER IMMEDIATE TIMER ASSEMBLY