Crystal RS363SF X9 User manual

RS363SF X9 User Guide
RS363SF X9 Rugged Server User Guide
CRYSTAL GROUP INC.
©2016 BY CRYSTAL GROUP INC. ALL RIGHTS RESERVED
ISO 9001:2008 &
AS9100C:2009 CERTIFIED QMS
DOC-00259 REV C
The most trusted provider for operational, deployable, and high reliability computing applications.

RS363SF X9 User Guide

RS363SF X9 User Guide
Contents
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CONTENTS 1
THANK YOU 3
SAFETY 4
ADVISORIES 4
HANDLING PRECAUTIONS 5
BATTERY DISPOSAL 5
CONTACT INFORMATION 6
CUSTOMER SERVICE 6
TECHNICAL SUPPORT 6
PRODUCT INFORMATION 7
OVERVIEW 7
IDENTIFYING THE PRODUCT TYPE 7
SPECIFICATIONS 7
INSTALLING THE PRODUCT 9
GROUNDING 9
RACK MOUNTING PRECAUTIONS 9
INSTALLING IN AN EQUIPMENT RACK 10
OPERATING THE PRODUCT 14
CONNECTING TO THE POWER SOURCE 14
POWER THE PRODUCT ON 14
MAINTAINING THE PRODUCT 15
DRIVER UPDATES 15
CHASSIS ACCESS 15
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RS363SF X9 User Guide
CHASSIS VIEWS 16
EXPANSION CARD REMOVAL AND REPLACEMENT 18
HARD DRIVE REMOVAL AND REPLACEMENT 20
MEMORY REMOVAL AND REPLACEMENT 21
TROUBLESHOOTING 23
AVAILABLE WARRANTY 24
CRYSTAL GROUP LIMITED WARRANTY 24
LEGAL INFORMATION 25
COPYRIGHTS AND TRADEMARKS 26
DISCLAIMERS 26
CERTIFICATIONS AND LICENSES 26
RS363SF X9 User Guide Page 2 of 26

RS363SF X9 User Guide
We Thank You!
From all of us at Crystal Group Inc., THANK YOU for your purchase. Our customers are
the lifeline that keeps Crystal going. That is why it is extremely important to us that our
customers are 100% satisfied with their product choice.
Crystal products are designed to provide superior performance and reliability in the
harshest environments. Our company is ISO-9001 certified to show that we are
dedicated to providing high quality products to our customers.
We are confident that this product will meet or exceed your expectations for what a
rugged industrial/military computer unit should accomplish. If you have any questions
or concerns, please contact us at one of the options listed in the Contact Information
section on page 6.
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RS363SF X9 User Guide
Safety
Any service should be performed by qualified service personnel. Carefully follow all
advisories and instructions in this guide to avoid causing any bodily injury or damage
to the unit. This product does not contain any user serviceable parts.
ADVISORIES
Three types of advisories are used throughout this guide to emphasize important
information or to warn of potential hazards to the user or equipment. These advisories
each have a specific icon that will stand for one of the following: Note, Warning or
Caution. An example of each is shown below:
NOTE
A note indicates important information that helps make better use of the equipment.
WARNING
A warning indicates a potential for property damage, personal injury, or death.
CAUTION
Caution indicates potential damage to hardware or loss of data if instructions are not
followed.
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RS363SF X9 User Guide
HANDLING PRECAUTIONS
This product has components that may be damaged by electrostatic discharge (ESD).
Electrostatic Discharge (ESD)
To protect the equipment from electrostatic discharge, observe the following
precautions when handling or storing the equipment or its components:
1. Always use a grounded wrist strap at the workstation or ground frequently by touching
the metal chassis of the system before handling any components. The chassis must be
connected to an earth ground.
2. Use antistatic padding on all work surfaces.
3. Avoid static-inducing carpet areas.
4. Keep the electronic components in its static shield bag until ready to perform installation
or after removing it from the server.
5. Always handle the memory or expansion cards by the edges.
6. Do not touch the input/output connector pins.
BATTERY DISPOSAL
The following applies to any battery that might be on any board installed in the
equipment:
Danger of explosion if battery is incorrectly replaced.
Replace only with the same or equivalent type recommended by the manufacturer.
Dispose of used batteries according to the manufacturer’s instructions.
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RS363SF X9 User Guide
Contact Information
Crystal’s highly trained technical support personnel are dedicated to the service and
support of Crystal’s customers. Our technical personnel are acutely aware that downtime
experienced by a customer is a mission critical event. They excel at providing timely and
effective responses to any technical issues encountered in the field. Please contact us
with any questions or concerns by using one of the options below:
Customer Service Hours of Operation:
8:00 AM - 5:00 PM Monday through Friday Central Time.
Technical Support Assistance Availability:
7/24/365- 7 days a week; 24 hours a day; 365 days a year.
After hours messaging service is available with a less than 30-minutes response
time.
Within the United States: 800-378-1636
International Number: 1+319-378-1636
Email Address: [e-mail]
Request a Form Under Tech Support:
http://www.crystalrugged.com
For Up-to-the-minute Crystal Products Information: http://www.crystalrugged.com
RS363SF X9 User Guide Page 6 of 26

RS363SF X9 User Guide
Product Information
OVERVIEW
The Crystal RS363SF is a compact three rack units (R/U) computer in a 5.25” (3U) high by
17.75” wide by 13” deep chassis that is designed for use in a 19” rack mount enclosure
(see section Installing the Product for more information) or used as a stand-alone unit.
The RS363SF consists of an aluminum chassis/enclosure, a power supply, an active
motherboard, processor(s), BD/CD/DVD, memory, and storage.
IDENTIFYING THE PRODUCT TYPE
Table 1. Product Identification
RS363SF
RS
3
6
3
S
F
Rugged
Server
3U
Rack
Units
# of
expansion
slots
# of
drive
bays
Short
length <
20"
Front
I/O
Ports
The actual number and type of expansion slots available are motherboard dependent.
SPECIFICATIONS
Mechanical
Height 5.25” (13.34 cm)
Width 17.75” (45.1 cm)
Depth 13.0” (38.1 cm)
Weight 30-35 lbs. (13.6-15.9 kg) [content dependent]
Electromagnetic Interference (EMI)
Environmental kits available for shock,
vibration, EMI and humidity.
CPU
Intel® CPU architecture options from Intel Sandy Bridge
Embedded long life roadmap dual Hexa Core or dual Octa Core options
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RS363SF X9 User Guide
Expansion Slots
Six (6) full height slots; combination is
configuration dependent
Drive Options
Standard Three (3) removable SATA or SAS 2.5” or 3.5”
HDD
Option One (1) CD/DVD/BD (R/W)
Cooling
High speed, high volume fans (4) CPU
temperature controlled
Mounting Options
Standard Mounted on Delrin glides
Option 1 Fixed mount, front and rear
Option 2 Jonathan rails
Power Supply Options
Standard 120/240 VAC w/PFC with MIL-STD kits
Option 625W 28 VDC (development required)
System Board
X9DRL-iF, LGA2011 XEON, ATX, 2LAN1000, VGA,
1 PCI 3.3V, 4 PCI-E X8, 1 PCI-E X11, IPMI, IPKVM,
SATARAIDX9, SATA3X2
Military Standards
For a complete list of Military Standards visit the Crystal Group website at:
http://www.crystalrugged.com
(Locate the product under the PRODUCTS section)
Commercial Standards
Commercial standards are based on the National Electric Code (NFPA70- National Fire
Protection Association). Please visit the following link to learn more about the National Electric
Code standards:
http://www.nfpa.org
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RS363SF X9 User Guide
Installing the Product
GROUNDING
 AC Version- to ensure a good earth ground, the product should be used with a UL listed
three-conductor power cord connected to a three-conductor grounded power source.
 DC Version- input installations- use only approved copper connectors.
 Reliable Grounding- reliable grounding of rack mounted equipment should be
maintained. Particular attention should be given to supply connections other than direct
connections to the branch circuit (e.g., use of power strips).
RACK MOUNTING PRECAUTIONS
To prevent bodily injury when mounting or servicing this unit in a rack, special
precautions must be taken to ensure that the system remains stable. The following
guidelines are provided to ensure personal safety:
 If using an equipment rack, make sure to securely bolt the rack frame to the floor or
vehicle.
 Elevated Operating Ambient Temperature- if installed in a closed or multi-unit rack
assembly, the operating ambient temperature of the rack contents may be greater than
room ambient. Therefore, consideration should be given to installing the equipment in
an environmentally compatible rack with the manufacturer's maximum rated ambient
temperature.
 Reduced Air Flow- installation of the equipment in a rack should be such that the air flow
is not restricted.
 Mechanical Loading- mounting of the equipment in the rack should be such that a
hazardous condition is not created due to uneven mechanical loading.
 Circuit Overloading- consideration should be given to how the equipment will be
connected to a supply circuit and the effect that the loading of circuits might have on
overcurrent protection and supply wiring. Appropriate consideration of the equipment
ratings should be used when addressing this concern.
 All electrical wiring should be in accordance with the National Electric Code, or prevailing
Military Standards.
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RS363SF X9 User Guide
Table 2. Fixed Mounting Brackets Parts
The image shown
may not depict the
product received.
Figure 1. Fixed Mounting Brackets
INSTALLING THE PRODUCT IN AN EQUIPMENT RACK
Using Fixed Mounting Brackets
To install the product with fixed mounting brackets in an equipment rack, complete the
steps and see Figure 1 below:
1. Line up eight holes on the sides of the rear mounting brackets with eight holes on the
sides of the chassis and secure with 16 (eight per side) 8-32 x 0.375” screws provided (see
#2 in Figure 1).
It may not be possible to line up all holes. If more than three holes do not line up on
each side, please contact Technical Support.
2. Line up four holes on the front mounting ears at the desired level on the front of the
equipment rack, and attach to the rack using four (two per side) 10-32 x 0.75” rack screws
provided (see #3 in Figure 1). (These will go through the holes in the front of the server).
3. Line up four holes on the rear mounting ears at the desired level on the rear of the
equipment rack, and attach to the rack using four (two per side) 10-32 x 0.50” rack screws
provided (see #4 in Figure 1).
ITEM
DESCRIPTION
1
MOUNTING EAR, EXTENDED SLOT
2
SCREW, 8-32 X 0.375", 82D PHL FH, SS
3
SCREW, PHIL TRUSS HEAD 10-32 X 0.75"
4
SCREW, PHIL TRUSS HEAD 10-32 X 0.50”
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RS363SF X9 User Guide
The image shown
may not depict the
product received.
Figure 2. Crystal Slides
Using Crystal Slides
To install the product with Crystal Slides in an equipment rack, complete the following
steps and see Figure 2 below:
1. Loosen adjuster screws.
2. Line up the top and bottom holes on the front & rear mounting ears at the desired level
of the equipment rack, and attach to the rack using four (two per side) 10-32 x 0.50”rack
screws provided (see #1, #2, and #5 in Figure 2).
3. Tighten adjuster screws.
4. Line up the server side slots with the slides and gently push to install in the rack.
5. To secure the server when transporting or when extension of server is not necessary,
screw two 10-32 x 0.75” screws into the middle hole of the front bracket ears (see #1 and
#4) and through the middle holes in the front of the server.
ITEM
DESCRIPTION
1
FRONT MOUNTING EAR, SLIDE
2
REAR MOUNTING EAR, SLIDE
3
GUIDEBAR, T-SLOT SLIDE
4
SCREW, PHIL TRUSS HEAD 10-32 X 0.75”
5
SCREW, PHIL TRUSS HEAD 10-32 X 0.50”
6
SCREW, 8-32 X 0.375” FHD 82D, SS
RS363SF X9 User Guide Page 11 of 26
Not all chassis support Crystal
Slides.
Table 3. Crystal Slides Parts List

RS363SF X9 User Guide
Using Jonathan Rails
To install the product with Jonathan Rails in an equipment rack, complete the following
steps below and see Figure 3 on the following page.
1. Attach a bracket (see #6 in Figure 3) to the smooth side of the Jonathan rail that has four
or more holes in a row (see #9 in Figure 3). There are five slots on each bracket; when
attaching to the rail side with the row of holes, place the first screw in the second slit back
from the ear. Make sure the arrow marking is pointing downward.
2. Slowly extend the rail to view the screw access hole that will allow attachment of the four
8-32 x 0.313”screws with four 8-32 X 0.344”keps nuts (see #10 in Figure 3). Place a screw
in the first hole and slide the rail to the second hole to insert a screw. Continue until all
four screws have been inserted. If the rail slides too far before placing a screw in one of
the holes, it may lock into position. Unlock rail by pressing down on the lock mechanism
(see # 11 in Figure 3).
3. Rail should be fully extended after placing the four screws in the holes and securing to
the bracket.
4. Set the appropriate length and attach two 8-32 x 0.313”screws with two kep nuts in the
two longer slits provided. Make sure the arrow marking is pointed downward. Keep rail
fully extended (see #’s 1 and 2 in Figure 3).
5. Repeat steps 1-4 for the second rail.
6. With rails fully extended, locate the four holes used to attach the rails to each side of the
server. Make sure the rails are positioned with the arrow markings pointed downward.
7. Secure to the server using four 8-32 x 0.313”screws for each side.
8. An assistant may be needed: Attach the chassis into the rack mount by installing eight
10-32 x 0.50”screws into the top and bottom holes of the bracket ears (two for front
right; two for front left; two for back right and two for back left bracket holes) (see #’s 3,
6, and 7 in Figure 3).
9. To secure the server when transporting or when extension of the chassis from the rack is
not necessary, screw two 10-32 x 1” screws in the middle hole on the front bracket ears
(see #4 in Figure 3).
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RS363SF X9 User Guide
ITEM
DESCRIPTION
1
SCREW, PHIL FHD 100D 8-32 X 0.313”, SS
2
KEPS NUT, 8-32 X 0.344” HEAD STL
3
SCREW, PHIL TRUSS HEAD 10-32 X 0.50”
4
SCREW, PHIL TRUSS HEAD 10-32 X 1”
5
SLIDE RAILS, 20”, LOCKING, JONATHAN 128QD-20
6
BRACKET, RH, RACK MOUNT
7
BRACKET, LH, RACK MOUNT
8
ARROW MARK (2 ON EACH RAIL)
9
ROW OF HOLES (AT LEAST 4 ON EACH RAIL)
10
SCREW ACCESS HOLE (AT LEAST 1 ON EACH RAIL)
11
LOCK MECHANISM (AT LEAST 1 ON EACH RAIL)
12
LOCK MECHANISM (AT LEAST 2 ON EACH RAIL)
13
FOUR HOLES (AT LEAST 2 ROWS OF 2- 4 ON EACH RAIL)
RS363SF X9 User Guide Page 13 of 26
Table 4. Jonathan Rails Parts List
9
Extended Views
7
5
Closed Views with Brackets
5
4
3
6
6
9
1
2
7
1
3
2
8
4
Figure 3. Jonathan Rails
Not all chassis support Jonathan Rails.

RS363SF X9 User Guide
Operating the Product
If the product is part of a rack configuration, refer to the rack user’s guide for more
information on connecting to a power source.
CONNECTING TO A POWER SOURCE
Please see Installing the Product on page 9 for more information.
POWER THE PRODUCT ON
After securely attaching the power connection, press the Power On/Off switch which will
be located on either the front or the back of the chassis depending on the specific
configuration. The Power LED will illuminate when power is applied (see Figure 4, page
16 for the location of the power switch and more information about the product chassis).
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RS363SF X9 User Guide
Maintaining the Product
Only qualified service personnel should attempt to open the product chassis.There
are not any user serviceable parts inside.
To protect the equipment from Electrostatic Damage (ESD), follow the proper
precautions at all times when handling the unit and its components. Please see
Electrostatic Discharge section on Page 5.
DRIVER UPDATES
Contact Technical Support at one of the options listed on page 6.
CHASSIS ACCESS
Removing the Cover
1. Ensure the product is powered off and the unit is disconnected from the power source
2. Remove the screws connecting the top cover(s) to the chassis using a Phillips screw driver
(depending on the configuration received, there may be an Expansion Slot Access cover
that will also need to be removed).
3. Lift the cover(s) to expose the interior of the chassis.
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RS363SF X9 User Guide
CHASSIS VIEWS:
Figure 4. Front View RS363SF
Figure 5. Rear View RS363SF
The images above may not depict the product configuration received.
RS363SF X9 User Guide Page 16 of 26
DRIVE BAY 1
DRIVE BAYS
2 & 3
POWER SWITCH
BD/CD/DVD
POWER
INPUT
EXPANSION SLOTS
I/O PORTS
POWER LED
FAN ASSEMBLY

RS363SF X9 User Guide
Input/output (I/O) Ports:
For detailed information about the X9 motherboard option included in the product received,
please review the guide at the following link:
X9 User Guide
See chapter 2-5- Control Panel Connectors and I/O Ports, page 2-13 in document (page 37 in
Adobe PDF format).
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RS363SF X9 User Guide
EXPANSION CARD REMOVAL AND REPLACEMENT
Removing and Replacing the Plug-in Expansion Card
Disconnect power source to prevent injury.
Installing a plug-in expansion card requires opening the product cover, inserting the card
into the motherboard, and disconnecting and reconnecting the appropriate connectors.
Do not force the card. Forcing the card may result in equipment damage. If it does not
slide into place, check the alignment and try again.
Please reference Figure 6 on the next page.
Steps:
1. Turn the unit OFF and disconnect the unit from the power source.
2. Remove the chassis cover or remove the Expansion Slot Access cover if applicable (see
Removing the Cover on page 15).
3. Using 3/32” hex driver, remove screw on the left side of the expansion card retention screw
cover.
4. Remove the corresponding expansion slot filler bracket if installed or remove card.
5. Align the expansion card with the appropriate slot and press the expansion card in firmly.
6. With the expansion card in place within the slot, install the bracket retention screw and
tighten to hold the card in place.
7. Replace chassis cover.
RS363SF X9 User Guide Page 18 of 26