CUBETAPE cubeiQ Service manual

Using cubeiQ in your business
Account registration
Administer server settings
Quick device set-up guide
Data capture
Server data review
Create your custom configuration
Troubleshooting
Cubetape configuration
Administrators Guide

Instructions for the effective introduction of cubeiQ into your business:
Using cubeiQ in your business 2
Step Action Page
1 Register your company on cubeiQ.
Important note: only register your company once.
3
2 Create additional site(s), where you will be using cubeiQ at more than
one facility in your organisation. 4
3Create additional cubeiQ user accounts. 5
Wherethere are multiple sites, it is recommendedthat each site has a user
account specifically for logging in to the mobile devices; this account will have the
User role (the lowest access level).
Because this user accountpassword may be known by multiple staffit is
important it has restricted access.
Wherethere are multiple sites, it is recommended that each site has a user
account that is the administrator for that site (as ‘Manager’ role).
This account should be differentto the account used on the mobile devices.
4 Install cubeiQ on additional devices
We recommend pages 7 to 10 (only) are sent to the site teams as the ‘site user
guide’ on how to install and use cubeiQ in their operation.
The administratorsguide should be a referencefor the company subject matter
experts and not broadly distributed.
7 - 10
5 Assign devices to sites
During install the device will be linked to the home site configured for the login
account but it can be reassigned to a differentsite when required.
6
6 Manage licenses for mobile devices
Speak with your cubeiQ representative about your business needs and number of
client software licenses required.
6
7 Configure APIs to receive data
There are multiple options to get cubeiQ data into your system; API’s are the most
commonly used approach.
The cubeiQ team will provide instructions on API configurationin a separate
document. Contact the team if additional support is required.
-
8 Configure cubeiQ app for your business
Change the cubeiQ app configurationto be the best fit for your operational
processes. Save a configurationtemplate to become your company default.
12 –18
9 Troubleshooting
Contact the cubeiQ reseller or help desk if issues persist.
19 - 23
10 Special Functions
Instructions on special functions.
24 - 25

Account registration
This section is for the first time registration of a company with cubeiQ.
The company registration should be done once only, once created the web portal
can be used to create new users and administer your account.
Register your company
On your PC browser enter address: cubeiq.scquanta.com
The process of company registration is the same if done during the first app installation.
Important: only select the register option once for
your company.
Enter the name of the initialcompany account administrator
Enter the company name
Enter the name of the main site or company headquarters
Select the closest major city to the nominated site/location
Enter the email of the company account administrator
Select the most appropriate region for the company
Select the most appropriate option from drop down list
Please note: the account administrator
can be changed later if required.
Enter any promotional code you have been provided
Click to agree to terms and then Register
3
Select Register
In the web portal you will be required to either log in or register a new account, select
Register.
Enter a password Minimum of 8 characters, requiring at least 1
uppercase, lowercase, number & special character

Administer server settings 4
1
Create new site in company account
Using the left side menu, navigate to the Sites option from the Admin section.
Click on Add New
A new site is active by default.
The archive option is used to deactivate an
existing site.
Enter an appropriatename for site
Optional information: select a Division
Optional information: select a Region
Select the correct time zone for site
To create a new division, enter name in the
division field and confirm. This is an optional
field.
Divisionsare used to separate business units and
their data within the parent company.
To create a new region, enter name in the
region field and confirm. This is an optional field
Regions are used to group sites and improve
business reporting.
Open a browser on your computer or mobile device and type in: cubeiq.scquanta.com
Use your cubeiQ username and password to log in.

Administer server settings 5
Enter email address
Account can be confirmed from an
automated email or by this check box
Enter first and last name
Enter phone number (optional)
Check box to activate email based two
factor authentication (optional)
Informationfield, showing default home site
Enter and confirm password
Save user details once complete
Activate automated email of data
Admin: account admin(highest level of access)
Manager: view dashboards & reports
User: view item data only (lowest level of access)
Select correct user type
Click on Sites to control user access
User access can be furtherrestricted to a
division within the company account
Select the sites the user is to have
access to
Select the site that is the default for the
user
2
Create new user accounts
Navigate to the Users option from the Admin section. Click Add New

Administer server settings 6
3
Manage devices
Mobile devices are created automatically from the app installation process.
The site the device will be assigned to will be consistent with the home site of the user
account used to log in.
Assign device to a site
A newly created device is active by default
Use archive to deactivate the device
Assign a license to device
All devices will be assigned the company
defaultconfigurationsettings.
Select an alternative configurationsetting
for the device if required.
Option to enter the device serial number
Option to enter any relevant notes about
the device

This user guide is to be followed once you have created a company account
and will be using cubeiQ within your business operations.
1
Download and install app
Quick device set-up guide 7
It is recommended that a singleor small number of user
accounts are used as a loginfor the app on your device(s)
Enter the email address and password of user account
Click on Login, this will open the app
The Forgot Password function sends an automated email
allowing a password reset
Click Wait if you receive this pop up
This message is most likely associated with
your device being a ‘low spec’ or cheaper device.
2
Configure cubeiQ on your device
Click to open the settings menu
Select the Retrieve Settings menu option
Click on Retrieve Settings From Server
This will configure cubeiQ with the customised company default configuration.
Android Device Apple Device
Open a browser on your device and type:
scquanta.com/cubeiq
Or scan QR code with
camera:
Afterthe file has finished
downloading, select open,
then install, then open and
allow file access permissions.
Go to the app store and search for:
cubeiq
Or scan QR code with
camera:
Afterthe file has finished
downloading, select open,
then install, then open and
allow file access permissions.
The authentication screen will pop-up when it is a first time installation on this device.

Quick device set-up guide 8
3
Configure Cubetape and connect
First, print the configuration barcodes on page 26 of this document.
Using your Cubetape device, scan each barcode from top to bottom of page.
Click to open the settings menu
Click on Find Devices
Select the Devices menu option
Click on Scan
Click on Cubetape device (starts with C200)
then click connect
Use the back button to return to main screen,
click on CTAPE to complete connection
Give permission for cubeiQ to access the
device location
4
Configure app user name
The app user name provides visibility of who is capturing data in your operation. It is
not a required setting but has been shown to be a valued feature of cubeiQ.
Click on ADD USER
Enter short user name (6 character maximum)
Enter users first and last name then Save
Repeat for additional users
5
Identify the mobile device
Enter a unique name for the mobile device or
its serial number, click on the Save icon
From the settings menu, select System Configuration
From the settings menu, select User Configuration
Check troubleshooting
section if device does
not connect

Data capture 9
Click on ADD (from main data summary screen)
Click to select app user name from drop down
Scan item barcode with Cubetape
Use Cubetape to measure length, width, height
To save the record simply scan another barcode or click on back button
Counter showing the number of units in the
record
Counter showing the transactions in the work
session and how many have been transmitted
The summary screen allows you to search for barcodes and view records
Click for settings menu
Search for a barcode or part of a barcode
Click to view the record details, notes and pics
Click to Add a new record
Click on CLEAR to remove all sent records from
the device, reset record count to zero
CAM Direct activation of device native camera
PICS Edit pictures and take pictures
NOTE Take notes using voice and onscreen keyboard
NEXT Navigate to the next unit for ‘multi-unit’ capture
PREV Navigate to the previous unit for ‘multi-unit’
FLOOR Adds the Cubetape body length to dimension
CLEAR Clear all entered values and start again
Explanation of function buttons, more on page 18:

Server data review 10
Access server
Open a browser on your computer or mobile device and type in: cubeiq.scquanta.com
Use your cubeiQ username and password.
Using the left side menu, navigate to Core then Item Data
Select the date range then RefreshSelect the site to view
Density calculation where
there is weight captured
Estimated freight class is
applicable in USA only
(can be turned off)
Notes are displayed
Flag a record to be invalid Produce a report to share with 3rd party
Click on thumbnails to
view and save photo
Save report as a PDF to
email to 3rd party

Server data review 11
View dashboards
Using the left side menu, navigate to Core then Site Dashboard
Select the date range then Refresh
The site is selected on the item data screen
Using the left side menu, navigate to Core then National Dashboard
Select the date range then Refresh
The nationaldashboardshows all sites in your
network

1
Configuration settings
Create your custom configuration 12
Instructions on how to change cubeiQ configuration on your device to be
the best fit for your business requirements.
At the end of this section is an instruction on how to save the new
configuration and set it as the default for your company or a variant that can
be applied to specific devices and sites.
Do not change the tape or scale filters unless
specifically instructed by cubeiQ support.
Open the settings menu and go to General Settings
Change the field descriptionto match your
business terminology.
Switch on Barcode 2 if there is a requirement for
two barcodes per record.
Change the field descriptionto match your
business terminology.
The languagesettings of your mobile device will
automatically determine the units of measure in
cubeiQ.
The measurement units of measure can be
changed between US (imperial)and Metric

Create your custom configuration 13
The resolution of pictures can be edited, with
consideration to device storage capacity and the
expected number of photos expected.
See page 23 for more information.
Switch on the Protect Settings feature to
prevent users from being able to change settings
Select the most appropriate display orientation to
match the type of device being used.
Enter a password for the device settings, make
sure the password is written down.
To unlock settings, click on the padlock and
enter the password.
Continue in General Settings
Switch on Show UOM to displayunits of
measure on the data capture screen.
Switch on the Multi Unit feature to allow the
capture of multiple units under a single barcode
header
Switch on the Pieces feature to activate a field
that allows the entry of number of pieces in a
data capture record.
Switch on the Pieces is Required option to
force users to enter pieces in their workflow.
Do not change the Enable Tape switch unless
specifically instructed by cubeiQ support.

Create your custom configuration 14
Switch on the Weight feature to activate a field
that allows the entry of weight in a data capture
record.
Switch on the Weight is Required option to
force users to enter weight in their workflow.
Continue in General Settings
Switch on/off the Allow Duplicate Barcode
feature, when turned off cubeiQ will not allow the
same barcode to be scanned more than once
Switch on/off the Show Clear button on the
main screen, allowing the user to clear records
that have been sent (only) records from the
device.
Switch on/off the Show Transaction Count
feature, displayed on the data add screen. This
allows user to see how many transactions have
been completed in the work shift.
Switch on the Add Screen On Startup feature,
this automatically sends the user to the Add
screen when app is opened (to streamline
workflow)
The Return Timeout function will return the user
to the Add screen in the selected time frame if
they go back to the main item data screen.
Switch on to Enable Scale, allowing a Bluetooth
enabled scale to send weight data to cubeiQ.
Select the scale model from the drop down list.
Select language from drop down menu
Activate the 2 Dimensions switch if measuring
circularproducts.
Contact the cubeiQ team if you have a Bluetooth scale model not on the drop down list.

Create your custom configuration 15
Click on Find Devices
Click on Scan
Click on the scale device
The process of connecting a scale is the same as connecting a Cubetape device.
Click on Connect
Use the back button to return to main screen
Click on SCALE to complete connection, a
green box indicates device is connected
It may be necessary to refer to your scale manual or reseller to ensure the scale is correctly
configured to connect with cubeiQ via Bluetooth.

Create your custom configuration 16
Enter the standard length and width of your
commonly used pallet or container.
From the settings menu and go to Function Settings
Functions settings are only needed if your
operation regularly handles the same size pallets
or containers, providing the opportunity to
streamline the data capture workflow.
Off Floor value is the size of the body of the
Cubetape, this should not need to be changed.
From the settings menu and go to System Configuration
Enter a unique name for the mobile device or its
serial number
Send data to cubeiQ server on/off
Send data immediately to server or only via the
‘send data to server’ function
Information on the type of cubeiQ license on
device
Information on the cubeiQ license status
Information on expiry date for a trial license
Click Update License to update cubeiQ license
Click Send Settings To Server to create a new
configuration template
Give the template a logical name
Identify as the company default when appropriate

Create your custom configuration 17
From the settings menu and go to Maintenance Configuration
How long data will be retained on the device
How long pictures will be retained on the device
Manually trigger system maintenance functions,
includingstorage clean up
Clear all sent pictures to free up space
Complete reset of all data and settings on device
In most cases it should not be necessary to
change these settings

2
Function button settings
Create your custom configuration 18
The default configuration of cubeiQ for your region is
represented in the example.
Standard button functions
CAM
activates the camera
PICS
activates a pop that allows the viewing, editing and taking of photographs for the
record
NOTE
allows the entry of free text as additionalinformation against the record.
LAST
copy data from the last saved record in current session, removing the need to
measure freight with the same weight and dimensions.
PAL
automatically enters the length and width of the standardised container (see
function settings); only the height dimension needs to be measured.
FLOOR
automatically adds the length of the CubeTape (as defined in the function settings)
NEXT
moves screen to the next unit in a ‘
multi unit’ environment.
PREV
moves screen to allow the view of the previously captured units in a ‘
multi unit’
environment.
SAVE
saves the current record.
ADD
allows a second measurement to be added to the first measurement
CLEAR
clears the current entries (this will only work if the record has not been saved)
Open the settings menu and go to Buttons Configuration
The function buttons colour, positionand action can be
configured to best match your operational requirements
Turn the button on/off
Change the position and colour of
button
FN (function) enables the function to be
action by the scan of a barcode by a
Cubetape device
From the settings menu and go to Buttons Configuration

Troubleshooting 19
1
Cubetape connection issues
Troubleshooting guide and frequently asked questions.
If your device has a more recent Android version (version 11+) you may need to allow
additional permissions for cubeiQ.
The navigation to this settings area will vary between devices, typically the pathway is:
Settings > Apps > cubeiQ > permissions
Category Page
Cubetape connection issues 19
Cubetape scans not appearing in cubeiQ 20
cubeiQ issues 20
cubeiQ configuration 21
Cubetape battery status 22
Connect a scale 22
Manage storage with photograph resolution 23
App permissions that are important to cubeiQ functionality:
Location: required for Bluetooth connections in all versions.
Nearby devices: required for Bluetooth connections on later version
Android devices.
Camera: requiredto take photographs within the app in all versions.
Photos and videos: requiredto take and edit photographswithin
the app
Notifications: not required for the app, but may be part of the
permissions popup.
Music and audio: not requiredfor the app, but may be part of the
permissions popup.
Confirm your Cubetape is correctly configured to use with the cubeiQ app by printing page
26 of this document and scan all the QR codes, in sequence from top to bottom.
Note: C200 Cubetape version 1 has a firmware setting that resets the Cubetape
configuration to factory settings if the scan button is held down for 8+ seconds (holding the
button does not turn the device off). This can be a cause of Cubetape connectionissues.
The Cubetape Bluetooth connection indicator is solid blue when connected.
Note: solid blue light does not always mean the correct connection type

Troubleshooting 20
2
Cubetape scans not appearing in cubeiQ
In most cases, this will be because your Cubetape is not correctly configured for use with
the cubeiQ app.
First: print page 26 of this document and scan all the QR codes, in sequence from top to
bottom.
Second: remove the device from Bluetooth connections and then reconnect using the
cubeiQ Find Devices function.
3
cubeiQ issues
If you are finding it difficult to work with the small screen on your devices, we
recommend Vysor as a convenient way to operate your mobile device using your PC.
Download the Vysor software to your PC from: https://www.vysor.io
Enable USB-debuggingon yourAndroid device, find instructionsto do this online.
Connect your device to your PC using a USB cable, the Vysor app will automatically install.
For security purposes, cubeiQ will log off approximately every 2 months –this could happen
mid work stream.
It is possible to continue to operate cubeiQ if you have no internet or do not have immediate
access to the log in details. To do this, go to Settings > System Configurationand turn off
the ‘Send Data Immediately’ switch; this will stop cubeiQ from looking to send data to the
server. Once you are able to log in to cubeiQ the ‘Send Data Immediately’ option can be
reactivated.
During the first log in on the device we recommend the password is saved to the device
browser, this makes it much easier to log in when required.
cubeiQ performance can be impacted when using ‘low spec’, cheaper devices. This will be
indicated by a ‘cubeiQ isn’t responding’ message, this can only be rectified by using a
device with reasonable hardware specifications.
When taking pictures, make sure the camera icon is correctly orientatedto how
you want the picture to appear.