Custom Audio Electronics TG558 Series User manual

TG558
Ticket Printer
TG558 serie
35-58 mm
User Manual
www.custom.it

TG558
All rights reserved. Total or partial reproduction of this manual in whatever form, whether by printed or
electronic means, is forbidden. While guaranteeing that the information contained in it has been care-
fully checked, CUSTOM ENGINEERING SPA and other entities utilized in the realization of this manual
bear no responsibility for how the manual is used.
Information regarding any errors found in it or suggestions on how it could be improved are appreci-
ated. Since products are subject to continuous check and improvement, CUSTOM ENGINEERING
SPA reserves the right to make changes in information contained in this manual without prior notifica-
tion.
COD. DOME-TG558 REV. 1.10
Copyright 2004 CUSTOM ENGINEERING SPA – Italy
CUSTOM ENGINEERING SPA
Str. Berettine 2 - 43010 Fontevivo (PARMA) - Italy
Tel.: [phone] - Fax: [phone]
http: www.custom.it
Customer Service Department:
Tel.: [phone]
Email : [email protected]

TG558
PRINTER COMPONENTS
A. TG558 Exterior view with plastic front panel
TG558-x35P (1),TG558-x58P (1), TG558-x35P-0001 (2), TG558-x58P-0001 (2)
1- Printing mechanism
2- “PRINT” key
3- “FEED” key
4- Case
5- Front panel
6- Led
7- Paper output
(1) The x suffix indicates the following models :
- TG558-S35P (35mm version with RS232 serial interface)
- TG558-S58P (58mm version with RS232 serial interface)
- TG558-T35P (35mm version with TTL serial interface)
- TG558-T58P (58mm version with TTL serial interface)
(2) The 0001 suffix indicate the real time clock option.

TG558
B. TG558 Exterior view with metallic front panel
TG558-x35M (1),TG558-x58M (1), TG558-x35M-0001 (2), TG558-x58M-0001 (2)
1- Printing mechanism
2- “PRINT” key
3- “FEED” key
4- Case
5- Front panel
6- Led
7- Paper output
(1) The x suffix indicates the following models :
- TG558-S35M (35mm version with RS232 serial interface)
- TG558-S58M (58mm version with RS232 serial interface)
- TG558-T35M (35mm version with TTL serial interface)
- TG558-T58M (58mm version with TTL serial interface)
(2) The 0001 suffix indicate the real time clock option.

TG558
C. TG558 Exterior view with display
TG558-35D
1- Printing mechanism
2- “PRINT” key
3- “FEED” key
4- Case
5- Front panel
6- Paper output
7- Display
8- Led
D. TG558 Rear view with plastic front panel
1- Power supply connector
2- RS232 /TTL serial interface connector
3- Paper input
4- Inspection wicket relative to paper roll compartment

TG558
E. TG558 Rear view with metallic front panel
1- Power supply connector
2- RS232 /TTL serial interface connector
3- Paper input
4- Inspection wicket relative to paper roll compartment
F. TG558 Rear view with Display
1- Power supply connector
2- TTL serial interface connector
3- Power supply connector and additional signals
4- Paper input
5- Inspection wicket relative to paper roll compartment

TABLE OF CONTENTS
TG558
i
INTRODUCTION
MANUAL ORGANIZATION ................................................................................................................. 1
SYMBOLS USED IN THE MANUAL ................................................................................................... 1
GENERAL SAFETY INFORMATION ................................................................................................. 1
UNPACKING THE PRINTER ............................................................................................................. 1
MAIN CHARACTERISTICS ............................................................................................................... 2
PRINTER DESCRIPTION ................................................................................................................. 2
1. INSTALLATION AND OPERATION
1.1 CONNECTIONS ....................................................................................................................... 1-1
1.1.1 Power supply .................................................................................................................... 1-1
1.1.2 Input/Output connector for TG558 display version ............................................................ 1-1
1.2 SETUP ..................................................................................................................................... 1-2
1.2.1 Configuration of REPORT and FEED keys ...................................................................... 1-3
1.3 AUTOTEST .............................................................................................................................. 1-3
1.4 MAINTENANCE ........................................................................................................................ 1-3
1.5.1 Changing the paper roll ..................................................................................................... 1-3
1.5.2 Notes for installation and using ......................................................................................... 1-4
2. INTERFACES
2.1 INTERFACES OF TG558-S AND TG558-T MODELS ............................................................. 2-1
1.5.2 RS232 Serial / TTL ........................................................................................................... 2-1
3. PRINTER FUNCTIONS
3.1 COMMAND DESCRIPTIONS ................................................................................................... 3-1
4. TECHNICAL DATA
4.1 TECHNICAL DATA.................................................................................................................... 4-1
4.2 DIMENSIONS ........................................................................................................................... 4-2
4.2.1 Model with plastic front panel ............................................................................................ 4-2
4.2.2 Model with metallic front panel .......................................................................................... 4-3
4.2.3 Model with display ............................................................................................................. 4-4
5. CHARACTERS SET
5.1 CHARACTERS SET ................................................................................................................ 5-1
APPENDIX A - ACCESSORIES AND SPARE PARTS
A.1 ACCESSORIES ....................................................................................................................... A-1
A.1.1 Power supply .................................................................................................................... A-1
A.1.2 Adjustable paper roll holder kit .......................................................................................... A-1
Assembly instructions ............................................................................................................... A-3
Using the control discs .............................................................................................................. A-7
Dimensions with paper roll holder support ................................................................................ A-8
A.2 SPARE PARTS ........................................................................................................................ A-9

INTRODUCTION
TG558
1
MANUAL ORGANIZATION
In addition to the Introduction which contains information regarding the symbols used in the manual, general
safety information, instructions for unpacking the printer and a brief description and main characteristics of the
machine, this manual is divided into the following chapters:
Chapter 1: Contains the information required for correct printer installation and use
Chapter 2: Contains interface data
Chapter 3: Contains a description of printer controls
Chapter 4: Contains printer technical data
Chapter 5: Contains the character sets (fonts) used by the printer
Appendix : Contains a description of printer accessories and spare parts.
SYMBOLS USED IN THE MANUAL
NOTE
Gives important information or suggestions for printer use.
WARNING
Information indicated by this symbol must be followed carefully to avoid damaging the printer.
DANGER
Information indicated by this symbol must be followed carefully to avoid damage or operator injury.
GENERAL SAFETY INFORMATION
•Read and retain the instructions which follow.
•Before cleaning the printer, be sure to pull out the electrical cable.
•Use a damp cloth to clean the printer. Do not use liquid or spray products.
•Do not operate the printer near water.
•When positioning the printer, make sure its cables will not be damaged.
•Use the type of electrical power supply indicated on the printer label. If uncertain, contact your dealer.
•Do not block the ventilation openings.
•Do not insert objects inside the printer as this could cause short-circuiting or damage components that
could jeopardize printer functioning.
•Do not spill liquids onto the machine.
•Do not carry out repairs on the machine yourself, except for the normal maintenance operations given in
the user manual.
•Unplug the printer from the electrical mains and call a specialized repairman if any of the following
conditions should arise:
A. the power supply connector is damaged
B. liquid has spilled into the printer
C. the printer has been exposed to rain or water
D. the printer is not functioning normally despite the fact that all instructions given in the user
manual have been followed
E. the printer has been dropped and the cover is damaged
F. printer performance is noticeably reduced
G. the printer is not working
UNPACKING THE PRINTER
Remove the printer from the carton, taking care not to damage the packing materials which should be retained
for future shipping/moving.
Make sure all components listed below are present and not damaged. If any part is missing and/or damaged,
contact customer service.

INTRODUCTION
TG558 2
1. Box
2. Foam packing shell
3. Printer
4. Paper roll
5. Manual (or CD-Rom)
6. Electrical supply cable
PRINTER DESCRIPTION
Ultra compact thermal printer (only 9cm deep) for dispensing 35 or 58mm tickets width, easy to install (4
fastening holes and ticket presentation to user incorporated). Thanks to the exclusive anti-paper-jam
system, the ticket will always be promptly dispensed to the user.
Thanks to an innovative type of paper roll holding bracket, it is possible to accommodate up to 73 metres
of paper (max external Ø 80mm), adapt the printer to the mechanical space requirements necessitated by the
application (3 positions: upper, lower and rear) and manage the near paper end signal.
It is equipped with a 203 dpi thermal print mechanism; it has the serial interfaces RS232 and TTL and it’s also
available a version equipped with a calendar clock (Real Time Clock).
The TG558 is available with Fireproof plastic or metal front panel. The TG558 display version
is equipped with :
• alphanumeric display for viewing scrolling messages is available. Speaker output integrated;
• software tools that allows to transfer MIDI format sound into the printer, through serial port;
• When the “REPORT” key is pressed, it prints the printer operational report.
• When the “FEED” key is pressed, the paper can be fed forward manually.
• The red Status LED displays a printer hardware error status and the winnings. The check is carried out“on
line”, i.e. in the event of a malfunctioning, the LED will starts flashing as follows:
MAIN APPLICATIONS
The TG558 printer is the ideal solution for :
• kiosks (internet, public offices, bookings, bank transactions);
• self-service;
• ticket dispensing (public/private transport, automatic payments);
• parking lots;
• queue management systems;
• instruments;
• Gaming machines;
• Vending machines;
• instant lotteries.
(Fig. 1)
(Tab.1)
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FFOsyawlAFFOretnirP
NOsyawlAstluafon–NOretnirP
)doirepgnolarofno(gnihsalfwolSdesiarrevocgnitliT
)doireptrohsarofno(gnihsalfwolSegasseMtuOrepaP

1. INSTALLATION AND OPERATION
TG558
11-
1.1 CONNECTIONS
1.1.1 Power supply
The printer TG558 is equipped with a 2 pin male molex connector serie 5569 (Vertical), for the power supply
(J6). The signals on the pins of the feed connector are as follows:
Model no. type : Header : 90° Molex serie 5569 (no. 39-30-1020)
Housing: Molex serie 5557 (no. 39-01-3022)
NIPLANGISNOITPIRCSED
1V21+REWOP
2DNGDNUORGLANGIS
WARNING:
Be sure to observe the correct polarity for the power supply.
1.1.2Input/Output connector for TG558 display
The TG558 printer is equipped, for power supply of Coin and loudspeaker and additional signals, with a 10-pin
screw terminal connector (J1). The signals on the connector pins are as follows:
Model no. type : Header : 90° connector for FFC/FPC (pitch 2.54mm)
Housing: 10 pin flat cable (pitch 2.54 mm)
(Fig.1.1)
(Tab.1.1)