CyberData 011049 User manual

VoIP Call Button
Operations Guide
Part #011049
Document Part #930292A
for Firmware Version 4.0
CyberData Corporation
2555 Garden Road
Monterey, CA 93940
[phone]

CyberData Corporation 930292A Operations Guide
PoE VoIP Intercom Operations Guide 930292A
Part # 011049
COPYRIGHT NOTICE:
© 2009, CyberData Corporation, ALL RIGHTS RESERVED.
This manual and related materials are the copyrighted property of CyberData Corporation. No part
of this manual or related materials may be reproduced or transmitted, in any form or by any means
(except for internal use by licensed customers), without prior express written permission of
CyberData Corporation. This manual, and the products, software, firmware, and/or hardware
described in this manual are the property of CyberData Corporation, provided under the terms of an
agreement between CyberData Corporation and recipient of this manual, and their use is subject to
that agreement and its terms.
DISCLAIMER: Except as expressly and specifically stated in a written agreement executed by
CyberData Corporation, CyberData Corporation makes no representation or warranty, express or
implied, including any warranty or merchantability or fitness for any purpose, with respect to this
manual or the products, software, firmware, and/or hardware described herein, and CyberData
Corporation assumes no liability for damages or claims resulting from any use of this manual or
such products, software, firmware, and/or hardware. CyberData Corporation reserves the right to
make changes, without notice, to this manual and to any such product, software, firmware, and/or
hardware.
OPEN SOURCE STATEMENT: Certain software components included in CyberData products are
subject to the GNU General Public License (GPL) and Lesser GNU General Public License (LGPL)
“open source” or “free software” licenses. Some of this Open Source Software may be owned by
third parties. Open Source Software is not subject to the terms and conditions of the CyberData
COPYRIGHT NOTICE or software licenses. Your right to copy, modify, and distribute any Open
Source Software is determined by the terms of the GPL, LGPL, or third party, according to who
licenses that software.
Software or firmware developed by CyberData that is unrelated to Open Source Software is
copyrighted by CyberData, subject to the terms of CyberData licenses, and may not be copied,
modified, reverse-engineered, or otherwise altered without explicit written permission from
CyberData Corporation.
TRADEMARK NOTICE: CyberData Corporation and the CyberData Corporation logos are
trademarks of CyberData Corporation. Other product names, trademarks, and service marks may be
the trademarks or registered trademarks of their respective owners.
Phone: [phone]
Technical Support Ext. 333
[email protected]
Fax: [phone]
Company and product information at www.cyberdata.net

CyberData Corporation 930292A Operations Guide
Important Safety Instructions
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer’s
instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus
(including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has
two blades with one wider than the other. A grounding type plug has two blades and a third
grounding prong. The wide blade or the third prong are provided for your safety. If the
provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete
outlet.
10. Protect the power cord from being walked on or pinched particularly at plugs, convenience
receptacles, and the point where they exit from the apparatus.
11. Only use attachments/accessories specified by the manufacturer.
12. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has
been damaged in any way, such as power-supply cord or plug is damaged, liquid has been
spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or
moisture, does not operate normally, or has been dropped.
13. Prior to installation, consult local building and electrical code requirements.
14. WARNING: The VoIP Call Button enclosure is not rated for any AC voltages!
Warning
Electrical Hazard: This product should be installed by a licensed electrician
according to all local electrical and building codes.
Warning
Electrical Hazard: To prevent injury, this apparatus must be securely attached to
the floor/wall in accordance with the installation instructions.
GENERAL ALERT
GENERAL ALERT

CyberData Corporation 930292A Operations Guide
Pictorial Alert Icons
Hazard Levels
Danger: Indicates an imminently hazardous situation which, if not avoided, will result in death or
serious injury. This is limited to the most extreme situations.
Warning: Indicates a potentially hazardous situation which, if not avoided, could result in death or
serious injury.
Caution: Indicates a potentially hazardous situation which, if not avoided, could result in minor or
moderate injury. It may also alert users against unsafe practices.
Notice: Indicates a statement of company policy (that is, a safety policy or protection of property).
The safety guidelines for the equipment in this manual do not purport to address all the safety issues
of the equipment. It is the responsibility of the user to establish appropriate safety, ergonomic, and
health practices and determine the applicability of regulatory limitations prior to use. Potential
safety hazards are identified in this manual through the use of words Danger, Warning, and Caution,
the specific hazard type, and pictorial alert icons.
General Alert
This pictoral alert indicates a potentially hazardous situation. This alert will be
followed by a hazard level heading and more specific information about the
hazard.
Ground
This pictoral alert indicates the Earth grounding connection point.
GENERAL ALERT

CyberData Corporation 930292A Operations Guide
Revision History
Revision Date Released Description of Changes
A 6/10/2008 This is the first release of the 010935B manual.

i
Operations Guide 930292A CyberData Corporation
Contents
Chapter 1 Product Overview 1
1.1 How to Identify This Product ..............................................................................................................1
1.2 Typical System Installation ...................................................................................................................2
1.3 Product Features .....................................................................................................................................3
1.4 Supported Protocols ..............................................................................................................................4
1.5 Supported SIP Servers ...........................................................................................................................4
1.6 Product Specifications ...........................................................................................................................4
1.7 Dimensions .............................................................................................................................................5
Chapter 2 Installing the VoIP Call Button 6
2.1 Parts List ..................................................................................................................................................6
2.1 VoIP Call Button Setup ..........................................................................................................................7
2.1.1 VoIP Call Button Connections ...................................................................................................7
2.1.2 Connecting a Device to the Auxiliary Relay ...........................................................................8
2.1.3 Identifying the VoIP Call Button Connectors ..........................................................................9
2.1.4 Call Button and Indicator Light ..............................................................................................12
2.1.5 Network Connectivity, and Data Rate ..................................................................................13
2.1 Configure the VoIP Call Button Parameters ....................................................................................16
2.1.1 Log in to the Configuration Home Page ................................................................................17
2.1.2 Configure the Device ................................................................................................................20
2.1.3 Configure the Network Parameters ......................................................................................24
2.1.4 Configure the SIP Parameters .................................................................................................26
2.1.5 Configure the Sensor Configuration Parameters .................................................................30
2.1.6 Configure the Audio Configuration Parameters ..................................................................34
2.1 Upgrade the Firmware and Reboot the VoIP Call Button ..............................................................36
2.1.1 Reboot the VoIP Call Button ....................................................................................................39
Appendix A Mounting the VoIP Call Button 40
A.1 Mount the VoIP Call Button .............................................................................................................40
Appendix B Setting up a TFTP Server 44
B.1 Set up a TFTP Server ...........................................................................................................................44
B.1.1 In a LINUX Environment ........................................................................................................44
B.1.2 In a Windows Environment ...................................................................................................44
B.1.3 In a Solarwinds Server Environment ....................................................................................44
Appendix C Troubleshooting/Technical Support 45
C.1 Frequently Asked Questions (FAQ) .................................................................................................45
C.2 Documentation ....................................................................................................................................45
C.3 Contact Information ............................................................................................................................45
C.4 Warranty ...............................................................................................................................................46
Index 47

1
Operations Guide 930292A CyberData Corporation
1 Product Overview
1.1 How to Identify This Product
To identify the VoIP Call Button, look for a model number label similar to the one shown in
Figure 1-1. The model number on the label should be 011049.
Figure 1-1. Model Number Label
VoIP CALL BUTTON, PoE
011049A / 02XXXXA
049000001
Model number
WWW.CYBERDATA.NET

Product Overview
Typical System Installation
Operations Guide 930292A CyberData Corporation
2
1.2 Typical System Installation
The Voice-over-IP (VoIP) Call Button is a SIP endpoint designed to provide VoIP phone connectivity
in a tamper proof and secure package.
Figure 1-2 illustrate how the VoIP Call Buttons can be installed as part of a VoIP phone system.
Figure 1-2. Typical Installation
.
Warning
Electrical Hazard: The VoIP Call Button enclosure is not rated for any AC
voltages.
Warning
Electrical Hazard: This product should be installed by a licensed electrician
according to all local electrical and building codes.
Warning
Electrical Hazard: To prevent injury, this apparatus must be securely attached to
the floor/wall in accordance with the installation instructions.
GENERAL ALERT
GENERAL ALERT
GENERAL ALERT

Product Overview
Product Features
Operations Guide 930292A CyberData Corporation
3
1.3 Product Features
● SIP
● User downloadable message up to 80
seconds
● Single button call to pre-set number
● Continuous repeat of message
● Call progress light
● Event-controlled relay
● Tamper sensor
● Web-based setup
● PoE-powered

Product Overview
Supported Protocols
Operations Guide 930292A CyberData Corporation
4
1.4 Supported Protocols
The Call Button supports:
●SIP
●HTTP Web-based configuration
Provides an intuitive user interface for easy system configuration and verification of Call Button
operations.
●DHCP Client
Dynamically assigns IP addresses in addition to the option to use static addressing.
●TFTP Client
Facilitates Web-based firmware upgrades of the latest Call Button capabilities.
●RTP
●RTP/AVP - Audio Video Profile
●Audio Encodings
PCMU (G.711 mu-law)
PCMA (G.711 A-law)
Packet Time 20 ms
1.5 Supported SIP Servers
Go to the following link to find the VoIP Call Button product page which will have information on
how to configure the VoIP Call Button for various supported SIP servers:
http://www.cyberdata.net/support/voip/index.html
1.6 Product Specifications
Category Specification
Network Rate 10/100 Mbps
Power Requirement 802.3af compliant or 5V at 1000 mA
Protocol SIP
Part Number 011049
Dimensions 4.5” x 4.5” x 1.5”
Weight
Auxiliary Relay
1.6 lbs./shipping weight of 2.2 lbs.
(0.7 kg/shipping weight of 1.0kg)
2 A at 30 VDC

Product Overview
Dimensions
Operations Guide 930292A CyberData Corporation
5
1.7 Dimensions
Figure 1-3. Dimensions—Size of Unit with Case
4.53 [115.0]
4.53 [115.0]
1.58 [40.2]
DIMENSIONS ARE IN INCHES [MILLIMETER]

6
Operations Guide 930292A CyberData Corporation
2 Installing the VoIP Call Button
2.1 Parts List
Table 2-1 illustrates the VoIP Call Button parts.
Table 2-1. Parts List
Quantity Part Name Illustration
1 VoIP Call Button Assembly
1 Installation Quick Reference Guide
1 VoIP Call Button Mounting
Accessory Kit

Installing the VoIP Call Button
VoIP Call Button Setup
Operations Guide 930292A CyberData Corporation
7
2.1 VoIP Call Button Setup
2.1.1 VoIP Call Button Connections
Figure 2-4 shows the pin connections on the J7 (terminal block). This terminal block can accept a
wire range from 16 AWG to 26 AWG.
Note As an alternative to using PoE power, you can supply 5 VDC at 1000 mA into the terminal
block.
Figure 2-4. VoIP Call Button Connections
Alternate Power Input:
1 = +5V at 1000 mA
2 = Power Ground
Relay Contact:
(2A at 30 VDC for continuous loads)
3 = Normally Open Common
4 = Normally Open Contact
5 = Door Sense Input
6 = Door Sense Ground Reference
J3 - Terminal Block
Wire in,
34
up to 16 AWG
accept wire range

Installing the VoIP Call Button
VoIP Call Button Setup
Operations Guide 930292A CyberData Corporation
8
2.1.2 Connecting a Device to the Auxiliary Relay
The VoIP Call Button incorporates an on-board relay which enables users to control an external relay
for activating an auxiliary device such as an electric door strike (see Figure 2-5). The VoIP Call
Button relay contacts are limited to 1 amp at 30VDC. The VoIP Call Button relay activation time is
selectable through the web interface and is controlled by DTMF tones generated from the phone
being called. The DTMF tones are selectable from the web interface as well.
Note The three digit code for the auxiliary relay must be sent in conformance with RFC2833
DTMF generation.
Figure 2-5. Auxiliary Relay Wiring Diagram
Warning
Electrical Hazard: The VoIP Call Button enclosure is not rated for any AC
voltages.
Warning
Electrical Hazard: This product should be installed by a licensed electrician
according to all local electrical and building codes.
Warning
Electrical Hazard: To prevent injury, this apparatus must be securely attached to
the floor/wall in accordance with the installation instructions.
GENERAL ALERT
GENERAL ALERT
GENERAL ALERT
1
2
3
4
+
-
DC
POWER SUPPLY
30 VDC @ 1A
MAX.
IN
Switching Diode
High PIV UltraFast
Solid State
or
Mechanical
Relay
Controlled Device
Depending Upon
AC or DC rated
Output Contacts
Requirements
Power Source
AC or DC
Controlled Device
Such As
Electric Door Strike
or
Strobe Light
VoIP Intercom
( )
OUT
5
6
Example of External Relay (not supplied) VoIP Call Button PCB
Auxiliary Relay Wiring Contacts

Installing the VoIP Call Button
VoIP Call Button Setup
Operations Guide 930292A CyberData Corporation
9
2.1.3 Identifying the VoIP Call Button Connectors
See the following figures and tables to identify the VoIP Call Button connector locations and
functions.
Figure 2-6. J2, J5, and J6 Connector Locations
.
Table 2-2. Connector Functions
Connector Function
J2 Call Button - LED Interface
J2

Installing the VoIP Call Button
VoIP Call Button Setup
Operations Guide 930292A CyberData Corporation
10
Figure 2-7. J1 and J3 Connector Locations
.
Table 2-3. Connector Functions
Connector Function
J1 PoE Network Connection (RJ-45 ethernet) with link and activity LEDs
J3 Terminal Block (see Figure 2-4)
J3
J1

Installing the VoIP Call Button
VoIP Call Button Setup
Operations Guide 930292A CyberData Corporation
11
Figure 2-8. JP11—RTFM Switch Jumper
See Table 2-4 for the connector settings.
Table 2-4. Connector Settings
Connector Function
J4 J-Tag (Factory only)
J8 Console (Factory only)
JP1 Processor Boot Mode (Factory Only)
JP2 Processor Boot Mode (Factory Only)
JP3 Processor Boot Mode (Factory Only)
JP4 Reset (Factory only)
JP5 Watchdog Timer (Factory only)
JP6 Audio Enable (Factory only)
JP10 Intrusion Detector Bypass (Install JP10 to disable Intrusion detector)
JP11 RTFM (see Section 2.1.5.2, "Restore the Factory Default Settings")
JP10
JP4
JP5
JP6
JP1
J8
J4
JP11
JP2
JP3

Installing the VoIP Call Button
VoIP Call Button Setup
Operations Guide 930292A CyberData Corporation
12
2.1.4 Call Button and Indicator Light
2.1.4.1 Initial Power
Upon initial power or reset, you will see the following:
• The light is on.
• The light will blink twice to indicate that the VoIP Call Button has acquired its network
settings and is operational.
• The first blink indicates that the VoIP Call Button has acquired its network settings.
• The second blink indicates that the VoIP Call Button is operational.
2.1.4.2 Calling
●You may initiate a call by pressing the Call button.
●An active call is indicated by the light blinking at one second intervals.
●Once pressed, the Call button will automatically call a preset extension or number and play an
audio file to the phone being called. This audio file can be uploaded from the web interface.
Figure 2-9. Call Button and Indicator Light
Call button and indicator light

Installing the VoIP Call Button
VoIP Call Button Setup
Operations Guide 930292A CyberData Corporation
13
2.1.5 Network Connectivity, and Data Rate
When you plug in the Ethernet cable or power supply:
●The square, green Link light above the Ethernet port indicates that the network connection has
been established (see Figure 2-10 and Figure 2-11). The Link light changes color to confirm the
auto-negotiated baud rate:
• This light is yellow at 10 Mbps.
• It is orange at 100 Mbps.
Figure 2-10. Network Connector Prior to Installation
Link
Activity
Ethernet

Installing the VoIP Call Button
VoIP Call Button Setup
Operations Guide 930292A CyberData Corporation
14
2.1.5.1 Verify Network Activity
The square, yellow Activity light blinks when there is network activity.
Figure 2-11. Network Connector