Cyberoam NetGenie User manual

User Guide
User Guide
Version 1.0 –25/11/2014
B0101B1-20141120-NG11VH

User Guide
NetGenie –Read it first
The most complex questions have the simplest answers. NetGenie is an embodiment of such a
design philosophy.
At home, our family is the most cherished part of our life and their security is our prime concern.
They access the Internet for almost anything. From booking movie tickets, accessing Facebook to
emailing, the Internet is woven into the fabric of day-to-day lives; and yet is the most vulnerable part
too.
The Name is… NetGenie
The idea behind this product is to provide the same technology based Internet security to home
user, as the enterprise level users get. It is designed to ensure the safety of its master like a Genie
without curbing the freedom, while surfing the World Wide Web, and not be restrictive or prohibitive
like a cop. Hence it is christened –NetGenie.
A Complete Security Suite
The challenge here is to make an appliance simple to configure for a home user and yet give enough
leeway to an advanced user to configure and customize the security as per his needs. The outcome
of this design philosophy is NetGenie - a ready to use small appliance with retro looks; empowered
with security features like firewall,Web and application filtering and intrusion prevention (IPS). While
firewall and IPS keeps all unauthorized, malicious and harmful Internet traffic at bay, Web and
application filtering have been customized to play the role of age sensitive Parental Controls.
Truly Plug-n-Play
NetGenie is a truly a Plug-n-Play security solution. Give in the Internet feed, Power it up and…
Whoosh…. you go!
Did I tell you… you can connect to the Internet using any of the following?
VDSL
ADSL
DHCP
Static
PPPoE
USB
Threat-free Wi-Fi
With NetGenie, you can rest ensured that no one will be able to snoop into your Wi-Fi. It has been
secured it from the inception. In the technical lingo, NetGenie is shipped with a preconfigured SSID
and Network Security Key (password) which, if required, you can change. For the first time use, just
check the appliance bottom and you will find the Network Security Key (password) there. In other
words, you do not have to log in into the appliance to go hunting for the Wi-Fi password.
To add icing on the cake, you have Firewall, Web and Application Filtering and Intrusion Prevention
features to chaperonage your family as you surf the Internet.
Age-Wise Easy Parental Controls
As soon as you log into NetGenie, you will land on the Family Protection page. This page is the heart
of the appliance. From this page you can create the profiles of all your family members and choose
what they will access and when. This feature will ensure that you do not have hover over your kids
when they access the Internet.
Just grab the Age Slider… and you are done. With this you can now configure what Web and
application your family members can access. The categorization database for Web and application
is on the Cloud and it is always current and up-to-date to protect you against any emerging threat.

User Guide
Once you have created users and you do not wish to login every time to surf, just White-List the
device and the moment you open your browser… you are surfing.
Know it All through Logs and Reports
NetGenie provides extensive logs and reports of allInternet activities of all the users. This willenable
you to see who has surfed what and at what time. This will enable you understand the Internet
surfing pattern of your family members and tweak the security accordingly.
The logs and reports will also show you what kinds of threats are lurking over the Internet, trying to
get into your home.
NetGenie –Secure your Family, Simply
NetGenie is the name of a quest, a journey to achieve ease of use and simplified security for home
users. It is the beginning of a thrilling journey.

User Guide
Table of Contents
NetGenie –Read it first ..........................................................................................2
Preface...................................................................................................................7
Intended Audience..........................................................................................................................7
Guide Organization.........................................................................................................................7
Typographic Conventions...............................................................................................................8
Family Protection.....................................................................................................8
Introduction.............................................................................................................8
Notation conventions......................................................................................................................8
Part 1: Deploy your NetGenie..................................................................................9
Introduction.............................................................................................................9
Know your NetGenie ....................................................................................................................10
Defaults ........................................................................................................................................10
Surf using NetGenie .............................................................................................11
Getting your NetGenie Ready......................................................................................................11
Identify your Internet Setup ..........................................................................................................11
Network Configuration Wizard......................................................................................................15
Access Internet.............................................................................................................................24
Part 2: Family Protection.......................................................................................24
Access NetGenie..........................................................................................................................24
Set System Time..........................................................................................................................25
Add User.......................................................................................................................................26
User Internet Access....................................................................................................................29
Part 3: What can NetGenie do for you?............................................................... 32
Registration ..................................................................................................................................32
Why do I need to register my appliance and how do I do it?...............................................32
Can I use my existing Cyberoam Customer Account credentials for NetGenie Customer
Portal?..................................................................................................................................................33
Internet Access.............................................................................................................................33
Is it mandatory to create a user in NetGenie in order to access the Internet?..................33
How can I access and configure my NetGenie appliance? .................................................33
How do I give safe Internet access to my 7-year-old daughter Jane?...............................33
Is password mandatory for family members of all age groups?..........................................34
Which websites will be accessible by default to my 6 year old?.........................................34
Does NetGenie support Remote NDIS based 3G/4G USB modems for Internet Access?
......................................................................................................................................................35
What is NGsense?.....................................................................................................................35
OR .......................................................................................................................................
Does NetGenie support HTTPS based Web and Application Filtering?............................35
Will all my family members receive authentication page every time they try to access
Internet through NetGenie?......................................................................................................35
Do I need to manually add each website, which I want to be allowed for my kid?...........35
How can I customize Website category access for a specific user?..................................35
Click OK to customize Website Category access for the user.I want my daughter to be
allowed access to www.facebook.com but I do not want her to access other social
networking websites. Is it possible?........................................................................................37
I want to allow my son accessing game sites in my presence only i.e. when I am at
home in the evening. What should I do?................................................................................37
How can I apply time-based Internet access?.......................................................................37
I’m receiving “Blocked Website” message when I try to access www.google.com through
NetGenie. Is there any way one can allow access to the blocked website(s) from the
authentication page? .................................................................................................................37
I want to know the categorization for a Website. Is there any way to know the same
using NetGenie?.........................................................................................................................38
I want to allow only Yahoo Messenger to my 10- year- old daughter that too in the
evening between 6 and 9. I also want to block any other chat messengers, what should I

User Guide
do?................................................................................................................................................39
I am not able to access the Internet using my smart phone/tablet, why?..........................41
I want to allow or block some websites for all users; do I need to individually configure
this setting for each and every user?......................................................................................42
Is there any way to allow/block websites globally?...............................................................42
Does NetGenie allow users to access the uncategorized websites?.................................42
How can I block users from accessing the websites which are not categorized by
NetGenie?...................................................................................................................................42
What if one of my family members forgets their password?................................................44
I am a traveler and use USB modem to get Internet access; can NetGenie ensure me
safe Internet?..............................................................................................................................44
My ISP has given me an IP Address, where do I need to specify the same in NetGenie?
......................................................................................................................................................44
How do I deal with websites that have not been categorized by NetGenie? ....................44
I want to ensure that Internet is accessible to my daughter only between 10 am and 7
pm. How Do I Do That?.............................................................................................................46
Device Whitelisting.......................................................................................................................48
What is the benefit of User-MAC Address Binding?.............................................................48
I do not want to authenticate every time I try to access the Internet using NetGenie.
What should I do?......................................................................................................................48
System..........................................................................................................................................49
How do I change my NetGenie administrator password?....................................................49
How can I view system and security status of my NetGenie Appliance? ..........................49
Networking....................................................................................................................................51
How many computers or devices can be connected wirelessly to NetGenie at the same
time? ............................................................................................................................................51
Does NetGenie support Fullcone NATing?............................................................................51
Does NetGenie support IGMP Relay and Snooping? ..........................................................51
What are the advantages of IGMP Relay and Snooping?...................................................51
Can I make DHCP Reservations on my Network? ...............................................................51
What are the advantages of enabling Static IP lease on my Network?.............................51
Internet access through my NetGenie appliance has stopped. What should I do? .........51
How do I know that my NetGenie is having Internet connection? ......................................52
How can I verify that my NetGenie appliance is Wi-Fi enabled?........................................52
How can I wirelessly connect my laptop to NetGenie? ........................................................53
Can I insert my telephone cable directly to my NetGenie appliance to access Internet?53
I do not want others to see my network due to security reasons. Is there any way to hide
visibility of my network to wireless users?..............................................................................54
Can I change the name of my Network? ................................................................................54
Can I configure multiple Wireless Networks (SSID) in my NetGenie appliance?.............55
Can I bind a particular user with a Wireless Network (SSID)?............................................55
Security.........................................................................................................................................56
Does NetGenie provide protection over both HTTP and HTTPS?.....................................56
What is the frequency of Intrusion Prevention / Application Control signature updates?56
Can I manually update Intrusion Prevention / Application Control signature database? 56
What is the use of Diagnostic Tools?......................................................................................57
Upgrade, Back-up, Restore..........................................................................................................61
How can I check availability of upgrade(s) available for my NetGenie appliance?..........61
How can I upgrade my NetGenie firmware version?............................................................61
Can I save my current NetGenie configuration for future use i.e. in case of system crash
or change in settings? ...............................................................................................................64
My system is crashed but I do have configuration back-up I took a few days back. What
should I do to restore my NetGenie settings:.........................................................................65
How to restore configuration back-up in NetGenie appliance?...........................................65
How can I restore Factory Default Configuration?................................................................66
Logs and Reports .........................................................................................................................66
I want to find out which websites are being accessed by my son in my absence. How
can I check it?.............................................................................................................................66

User Guide
I want to find out which applications are being accessed by my Son in my absence. How
can I do so?.................................................................................................................................67
Can I have visibility of users who are accessing Internet through NetGenie?..................67
How can I view details of Intrusion attempts detected by NetGenie?................................68
Does NetGenie provide Administrator logs for Auditing Proposes?...................................69
From where can I view Administrator Logs?..........................................................................69
Remote Management...................................................................................................................69
Can I remotely manage my NetGenie appliance(s)?............................................................69
Can I use my existing Customer ID and Password to login to NCMS? Or do I have to
create a new one? .....................................................................................................................70
Can I make changes to my NetGenie appliance from NCMS?...........................................70
What is Internet Watch List?.....................................................................................................70
Can I send NetGenie’s logs to third party server? ................................................................70
Is there any way to turn off NetGenie’s logging feature? .....................................................71
Does NetGenie support management over TR-069?...........................................................72
Does NetGenie support xDSL diagnostics? OR .................................................................73
How can I test the Internet Connectivity for my NetGenie Appliance? ..............................73
I have set time as per my local time zone but why is NetGenie still not showing it? .......73
Some Advanced Configuration.....................................................................................................74
Do I have to need to provide credentials for accessing the Internet for Pin Protected
Modems?.....................................................................................................................................74
Why do I need to clone the MAC address of my router? .....................................................74
How can I make sure that if any user remains inactive for more than 10 minutes, he/she
gets logged off?..........................................................................................................................74
What is Port Forwarding? How can I configure port forwarding in NetGenie? .................75
The Parental Controls that I have applied are not working properly. What can be the
reason?........................................................................................................................................76
What does NetGenie offer under Intrusion Prevention System?........................................76
What is Port Forwarding? How can I configure port forwarding in NetGenie? .................77
How to port-forward HTTP traffic to an internally hosted web-server?..............................78
Can I access NetGenie over Internet?....................................................................................78
Is there any single page from where I can get the complete network overview?.............79
I want to change the default IP Address of my NetGenie appliance, can I do it? ............80
My son has a gaming device running on UDP over a specific port; I want NetGenie to
block this service, can I do so?................................................................................................81

User Guide
Preface
Welcome to Cyberoam NetGenie User Guide.
Intended Audience
This guide is intended for home users with basic Internet knowledge.
Guide Organization
This guide gives you information about the administration of Cyberoam NetGenie Home appliance
while helping you manage and customize NetGenie to meet your personalized Internet safety
requirements.
This guide is organized in three parts:
Part 1 –Deploy your NetGenie
Part 2 –Protect your Family
Part 3 –What can NetGenie do for you?

User Guide
Typographic Conventions
All contents in this guide including text or screenshots follow the given list of conventions
Item
Convention
Example
Part titles
Bold and
shaded font
typeface
Family Protection
Topic titles
Shaded font
typeface
Introduction
Subtitles
Bold & Black
typeface
Notation conventions
Navigation link
Normal
typeface
Family Protection Device Whitelisting
it means, to open the required page click on Family
Protection then on Device Whitelisting
Notes and
Prerequisites
Bold typeface
between black
borders
Note

User Guide
Part 1: Deploy your NetGenie
Introduction
NetGenie offers a safe online experience for your whole family. Keep hackers and other intruders at
bay while your family surfs the Internet. Use NetGenie’s Parental Controls feature to protect your
kids from harmful website content while managing their Internet time and experience. Get time and
usage reports on your family’s web activities. NetGenie also gives you the flexibility to perform the
Administrator role using any Internet access device at home!
After unboxing your NetGenie, ensure that you have all these components available:
1. One (1) NetGenie Wireless Base Unit - NG11VH
2. Two (2) detachable Wi-Fi Antennas
3. One (1) RJ-45 Ethernet Cable
4. One Telephone Cable i.e. RJ-11 Cable
5. One (1) Multi-Country Power Adapter
6. One (1) External Splitter
7. One (1) USB Broadband Extension Cable
8. Quick Start Guide
Please contact your vendor immediately if you find anything missing

User Guide
Know your NetGenie
Defaults
1. Default IP Address to access NetGenie: http://10.1.1.1
2. Default Username: admin
3. Default Password: admin
Appliance Reset Button: To reset appliance to factory default settings, keep the reset key pressed
for 5 seconds. While doing so, all past upgrades and configurations will be lost.

User Guide
Surf using NetGenie
Prerequisites:
Internet connectivity through a DSL/Cable modem/Direct Internet Cable with RJ45 (Ethernet)
connection or 3G USB Modem.
At least one computer with an installed network interface adapter/wireless network adapter.
Internet browser.
Getting your NetGenie Ready
Before you begin surfing the Internet through NetGenie, you first need to assemble the appliance.
1. Look out for a sticker at the bottom of the appliance containing the default wireless network
name, technically known as SSID and a pass key specific for your appliance.
2. Plug one end of the power adapter into the socket on the back of the NetGenie Base Unit and
the other end into the nearest main socket.
3. Before you access the Internet through NetGenie, make sure the power is switched on. The
Power LED on the front panel should turn green.
Note:
SSID and pass key pre-secure your wireless network from any unauthorized access attempts.
Please note down your pass key for future reference.
Identify your Internet Setup
Depending on your network set-up, you can connect NetGenie to the Internet by referring to any of
the following scenarios:
1. Secure Internet Connectivity through VDSL/ADSL
2. Secure Internet Connectivity through Direct Cable
3. Secure Internet Connectivity using USB Modem
Scenario 1 - Secure Internet Connectivity through VDSL/ADSL
Screen –Connectivity through ADSL

User Guide
1. Unplug the existing telephone broadband wire from your ADSL/VDSL/Cable Modem and plug
it into the NetGenie socket labeled as “DSL”.
2. Use the RJ-45 Ethernet cable provided with the NetGenie appliance to connect your computer
to any of the “LAN” NetGenie sockets and switch-on the NetGenie appliance.
OR
I. Switch-on your NetGenie appliance. Wait till the “Power” LED and “DSL” LED turns
green and for the “WLAN/WPS” LED to turn green and stabilize.
II. Start your laptop. Make sure that your Wireless Network Adapter is enabled. Your
laptop will auto detect the wireless network (SSID) named “NetGenie -XXXX”
(XXXX- alpha numeric characters).
III. Click the Network icon in computer's system tray (bottom-right of your screen) from
where you can view available wireless networks. Select “NetGenie - XXXX”.
IV. After selecting “NetGenie - XXXX”, you will be asked to enter the exact Security/Pass
Key printed on the sticker at the back of your appliance (Please refer to Getting
your NetGenie Ready section ).
3. Open your browser and go to the default IP Address i.e. https://10.1.1.1 to access NetGenie
Web Admin Console. Use the default User Name and Password i.e. ‘admin’ to log in.
4. You need to configure network settings to connect to the Internet. You can either run the
NetGenie ‘Network Configuration Wizard’ (or configure the settings manually through NetGenie
user interface.
5. Once you finish configuring necessary network settings, you can start surfing the Internet.
Your computer is now secured with the Quick Security feature automatically turned on.
Note:
To configure age-appropriate Internet access for your family members, refer the Family
Protection section.
If you are unable to connect to the Internet after following above procedure, please revert
to your original setup and visit NetGenie’s support section at www.netgenie.net.

User Guide
Scenario 2 - Secure Internet Connectivity through Direct Cable
Screen –Connectivity through Direct Cable
1. Unplug the Internet cable that connects to your computer and plug it into the “ETH 4”
NetGenie socket.
2. Use the RJ-45 Ethernet cable provided with the NetGenie appliance to connect your computer
to any of the “LAN” NetGenie sockets.
3. Switch-on your NetGenie appliance. Wait till the Power LED and “WAN” LED turns green and
for “LAN” LED to turn green and remain steady.
4. Open your browser and go to the default IP Address i.e. http://10.1.1.1 to access NetGenie
Web Admin Console. Use the default User Name and Password i.e. ‘admin’ to login.
5. You need to configure network settings to connect to the Internet. You can either run the
NetGenie ‘Network Configuration Wizard’ or configure the settings manually.
6. Once you finish configuring necessary network settings, start surfing the Internet.
Your computer is now secured with the Quick Security feature automatically turned on.
Note:
To configure age-appropriate Internet access for your family members, refer the Family
Protection section.
If you are unable to connect to the Internet after following above procedure, please revert
to your original setup and visit NetGenie’s support section at www.netgenie.net.

User Guide
Scenario 3 - Secure Internet Connectivity using USB Modem
Screen –Connectivity through USB Modem
1. Plug a USB modem in the slot provided in the NetGenie appliance.
2. Use the RJ-45 Ethernet cable provided with the NetGenie appliance to connect your computer
to any of the “LAN” NetGenie sockets and switch on the NetGenie appliance.
OR
I. Switch-on the NetGenie appliance. If you are connecting to the Internet over Wi-Fi,
start your laptop.
II. Make sure yourWireless Network Adapter is enabled. Your laptop will auto detect the
wireless network (SSID) named “NetGenie -XXXX” (XXXX-alpha numeric
characters).
III. Click the network icon in computer's system tray (bottom-right of your screen) and
Select “NetGenie - XXXX”.
IV. After selecting “NetGenie - XXXX”, you will be asked to enter the exact Security/Pass
Key printed on the sticker at the back of your appliance.
3. Enter the IP Address: http://10.1.1.1 in the address bar. Use the default User Name and
Password i.e. ‘admin’ to login.
4. Go to Network Settings Internet.
5. Select USB Modem and fill up the required details. Refer Configuring USB Modem section for
the same. Once the valid details are entered and configurations are applied, NetGenie will
automatically connect to the Internet.
6. Open your browser and start surfing the Internet.
Your computer is now secured with the Quick Security feature automatically turned on.
Note:
To configure age-appropriate Internet access for your family members, refer the Family
Protection section.
If you are unable to connect to the Internet after following above procedure, please revert
to your original setup and visit NetGenie’s support section at www.netgenie.net.

User Guide
Network Configuration Wizard
For scenario1 & scenario 2, the wizard will help you configure network settings to connect to the
Internet.
1. Enter http://10.1.1.1 in your browser's address bar where you type in URLs of various websites
such as www.google.com.
2. Next, you will come across the following Admin Screen. Use the default User Name and
Password i.e. ‘admin’ to login and click ‘Login’.
3. To access the Network Configuration Wizard, go to Network Settings and click ‘Launch Network
Configuration Wizard’
4. Click ‘Next’ to continue or ‘Skip Wizard’ to configure the network settings manually.
5. Select your Internet connection type i.e. VDSL/ADSL or Ethernet. Click ‘Next’ to continue.

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6. Select your country and ISP from the list. Enter Username and Password provided by your ISP.

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Note:
In case your ISP provides IP over DHCP, you may need not to provide any User Name and
Password to connect to the Internet.
You can now start surfing the Internet. Click ‘Ok’ to exit the wizard.
Note:
Above screen shots are for VDSL/ADSL connection type only. In case of Ethernet, click
‘Next’ after selecting Ethernet as your Internet connection type and NetGenie will
automatically connect to the Internet.
However for Ethernet connection type with a static IP Address, you need to configure the
Network settings manually through the NetGenie user interface.

User Guide
Configuring VDSL/ADSL
You need to configure VDSL/ADSL settings to connect to the Internet using your Telephone
broadband wire i.e. DSL cable, in case you have not already configured the same through NetGenie
Network Configuration Wizard.
Go to Network Settings Internet ADSL to configure the ADSL settings.
Select the DSL connection type, as provided by your ISP. Available Options:
ATM (Asynchronous Transfer Mode)
PTM (Packet Transfer Mode )
The basic difference between ATM (Asynchronous Transfer Mode) & PTM (Packet Transfer Mode)
is that ATM uses cells & PTM uses packets for data transmission. Cells are much smaller (53 bytes)
than standard packet-switched networks.
After selecting the DSL connection type, you need to create either ATM or PTM by filling in the
required details.

User Guide
Create ATM
Screen - Create ATM
Screen Elements
Description
VPI
Specify VPI (Virtual Path Identifier) as provided by your ISP.
VCI
Specify VCI (Virtual Channel Identifier) as provided by your ISP.
DSL Link Type
Select the DSL Link Type as provided by your ISP. Available
Options:
1. EoA
2. PPPoA
3. IPoA
Advanced Settings
DSL Latency
Select the DSL Latency as provided by your ISP.
Connection Mode
Displays the default Connection Mode.
Encapsulation
Mode
Select the Encapsulation Mode as provided by your ISP.
Service Category
Select the Service Category as provided by your ISP. Available
Options:
1. UBR without PCR
2. UBR with PCR
3. CBR
4. Non Realtime VBR
5. Realtime VBR
Select IP QoS
Scheduler
Algorithm
Select the QoS Scheduler Algorithm. Available Options:
1. Strict Priority
2. Weighted Fair Queuing - Specify the “Weight Value of the
default queue” from 1 to 63 and select the “MPAAL Group
Precedence” from the list.
Apply
Click to save changes.
Table - Create ATM Screen Elements

User Guide
Create PTM
Screen - Create PTM
Screen Elements
Description
DSL Latency
Select the DSL Latency as provided by your ISP.
PTM Priority
Select the PTM Priority as provided by your ISP. Available
Options:
Normal Priority
High Priority
Select Connection
Mode
Displays the default Connection Mode.
Select IP QoS
Scheduler
Algorithm
Select the QoS Scheduler Algorithm. Available Options:
1. Strict Priority
2. Weighted Fair Queuing - Specify the “Weight Value of the
default queue” from 1 to 63 and select the “MPAAL Group
Precedence” from the list.
Apply
Click to save changes.
Table - Create PTM Screen Elements