CyberPower RMCARD400 User manual

Copyright © 2022 Cyber Power Systems, Inc. All rights reserved.
QUICK START GUIDE
Remote Management CardRemote Management Card
RMCARD400
RMCARD401
SAVE THESE INSTRUCTIONS
Please read this guide and follow the instructions for installation and use.
K01-0000975-00
Tx/Rx
Link
Universal
RMCARD400
CyberPower
Tx/Rx
Link
Universal
RMCARD401
CyberPower
USB

Table of Contents
INTRODUCTION.......................................................... 1
Overview ............................................................................. 1
System Requirements.................................................... 1
Unpacking........................................................................... 1
Front Panel ......................................................................... 2
LED Status Indicator.......................................................2
INSTALLATION ...........................................................3
Step 1. Hardware Installation ....................................3
Step 2. Configure the IP Address .............................4
WEB INTERFACE ........................................................6
Login User Account .......................................................6
FIRMWARE UPGRADE................................................6
RESET TO FACTORY DEFAULT SETTING/
RECOVER FROM A LOST PASSWORD ...................9
SOFTWARE SUPPORT..............................................10
TROUBLESHOOTING ...............................................1 1
CONFORMANCE APPROVALS ...............................12
i

1
INTRODUCTION
Overview
The CyberPower Remote Management Card allows a UPS system
and environmental sensor to be managed, monitored, and
configured. After installing the hardware and configuring an IP
address, the user can access, monitor, and control the UPS from
anywhere in the world! Simply use a web browser or SSH client to
access your UPS. Servers and workstations can be protected by
the UPS utilizing PowerPanel® Business Remote to gracefully
shutdown when signaled by the Remote Management Card.
System Requirements
● A 10/100/1000Mbps Ethernet connection to an existing network
● Web Browser or SSH client
● (Optional) NMS (Network Management System) compliant with
SNMP
● RMCARD400 supports the CyberPower's UPS models which
have smart slot.
(RMCARD401 supports the new specific UPS models)
Unpacking
Inspect the Remote Management Card upon receipt. The package
should contain the following:
● CyberPower Remote Management Card
● RJ45/DB9 Serial Port Connection Cable
● Quick Start Guide
● Spare Jumper

LED Status Indicators
1
3
1. Universal Port
2. Ethernet Port
3. Tx/Rx Indicator
4. Link Indicator
5. USB Port
RMCARD400
RMCARD401
2
Universal Link Tx/Rx
Universal Link Tx/Rx USB
RMCARD400
RMCARD401
Front Panel
2
4
1 2
4
3
5
Link LED
O
On (Yellow)
On (Green)
Tx/Rx LED
O
On (Green)
Flashing (Green)
Condition
The Remote Management Card is not
connected to the Network / or the Remote
Management Card power is o
The Remote Management Card is connected
to the Network (10/100Mbps Speed)
The Remote Management Card is connected
to the Network (Up to 1000Mbps Speed)
The Remote Management Card power is o
The Remote Management Card power is on
- Receiving/transmitting data packet
- Reset finished

INSTALLATION
5. (Optional) To connect an
environmental sensor, use a
RJ45 Ethernet cable. Connect
one end to the Universal port
on the RMCARD and the other
end into the sensor. For more
information, please see the
ENVIROSENOR user’s manual.
NOTE: The CyberPower Remote Management Card is hot-swappable, so you
do not need to turn o the device to install it.
NOTE: Please do not remove or modify SDCARD on the back. CyberPower is
not responsible for any unauthorized modification to RMCARD400/401.
4. Connect an Ethernet cable to
the Ethernet port of the
CyberPower Remote
Management Card.
3. Insert and tighten the
retaining screws.
2. Install the CyberPower
Remote Management Card
into the expansion slot.
1. Remove the two retaining
screws of the expansion
slot, and then remove the
cover.
Step 1. Hardware Installation
3
RMCARD400/401
CyberPower
Universal
Tx/Rx
RMCARD400
sal Tx/Rx
CyberPower
CARD400
Tx/Rx
Link
Universal
RMCARD400
CyberPower

4. Select the Remote Management Card you are setting up. Click
on the Tools menu and select the Remote Management Card
you want to configure. Then, click the "Connection" button on
the top tools list to set up.
5. You will need to enter a User
Name and Password for the
Remote Management Card in
the authentication window, as
shown in Figure 2.
- Default user name: cyber
- Default password: cyber
4
Step 2. Configure the IP Address for the CyberPower
Remote Management Card
Method 1: Using the Power Device Network Utility 2
1. Install the Power Device Network Utility 2 available for
download at www.CyberPower.com.
2. After installation completes, run the “Power Device Network
Utility 2”.
3. The main window of the Power Device Network Utility 2
program is shown in Figure 1. The configuration tool will
display all CyberPower Remote Management devices present
on the local network subnet. The "Refresh" button is used to
search the local network subnet again.
Figure 2. Authentication window
Figure 1. The main window of the “Power Device Network Utility 2” program

5
7. Modify the IP, subnet mask or gateway address. Enter the new
addresses into the corresponding fields and then click “Save”.
6. You can modify the IP Address,
Subnet Mask, and Gateway
address for the Device MAC
Address listed in the Device
Network Settings window, as
shown in Figure 3.
The factory default IP Address
is 192.168.20.177 and the
default Subnet Mask is
255.255.255.0.
Figure 3. The Device Network setting window

WEB INTERFACE
Login User Account
You will need to enter a User Name and Password to login to the
interface, and can select a preferred language after login. There are
two user account types.
1. Administrator
- Default username: cyber
- Default password: cyber
2. View only
- Default username: device
- Default password: cyber
You will be asked to reset a username and password upon the first
login. The administrator can access all functions, including
enable/disable the view only account. The viewer can access read
only features but cannot change any settings. For detailed
descriptions and explanations of the Web UI, please refer to
RMCARD User’s Manual.
FIRMWARE UPGRADE
By upgrading the firmware, you can obtain both the new features
and updates/improvements to existing functionality. To ensure the
RMCARD firmware is kept up to date, please visit our website
every 3 months to see if there is any updated firmware version
available. You can check the “Firmware version” on the
[System->About] page on the web user interface of the RMCARD.
There is one file to update in order to upgrade the firmware version.
- cpsrm4safw_XXX
NOTE: Please do not turn the UPS o when processing the Firmware upgrade.
6

7
Using Power Device Network Utility
Install the CyberPower Power Device Network Utility 2 available for
download at www.CyberPower.com.
1 . After installation completes, run the “Power Device Network Utility 2”.
2 . The main window of the Power Device Network Utility 2 program
is shown in Figure 4. The configuration tool will display all
CyberPower Remote Management devices present on the local
network subnet. The "Scan" button is used to search the local
network subnet again.
NOTE: You can click “Scan” and select the items you want to view.
3 . Check the boxes to select the devices you wish to upgrade, and
select “Connection” on to connect the device user account and
password. Once the connection is confirmed the status icon next
to the IP Address will change from grey to green.
Note: You must connect to the device by entering user account
and password credentials before firmware upgrade.
4 . Select the devices you wish to upgrade by checking their
respective checkbox and select “Upload Firmware”.
NOTE: You can upload the firmware of multiple devices that use the same
firmware files
Figure 4. The main window of the “Power Device Network Utility 2” program.

6 . Select the Firmware and click “OK” to implement firmware
upgrade, as shown in Figure 5.
7 . If the firmware upgrade is implemented, you will see the Result in
the main window, as shown in Figure 6.
Figure 6. Firmware upgrade success in the main window.
Figure 5. The File Locations of Firmware & Data window.
8

RESET TO FACTORY DEFAULT SETTING/RECOVER
FROM A LOST PASSWORD
To reset the CyberPower Remote Management Card to its factory
default setting (including web log-in user name and password),
please follow these steps:
RMCARD400/401
1. Remove the card from the UPS without turning the UPS o.
2. Remove the jumper from the reset pins as illustrated. Do not
dispose of the jumper.
3. Insert the card into the expansion port on the UPS.
4. Wait until the green Tx/Rx LED is flashing (the frequency of the
ON/OFF flashing is once per second).
5. Remove the card again.
6. Place the jumper back onto the Reset pins.
7. Install card into the expansion port again and tighten the
retaining screws.
RESET JUMPER
9

SOFTWARE SUPPORT
PowerPanel® Business Remote is used to perform a graceful
operating system shutdown when protected by a UPS with a
remote management card installed. PowerPanel® Business
software is available on CyberPower Systems ocial website.
Please visit www.CyberPower.com and go to the software section
for free download.
Communicate with PowerPanel® Business Remote
The remote management card requires to authenticate with
PowerPanel® Business Remote via a shared secret phrase, as
shown in Figure 7.
NOTE: The default secret phrase is ’powerpanel.encryption.key’.
NOTE: RMCARD400/401 is designed for the 43x18mm (1.69x0.71 inch)
SNMP card expansion port of CyberPower PR, OR, and 1-3kVA OL
series UPS.
NOTE: PowerPanel® Business software supports
automated graceful shutdown of VMware
ESX/ESXi hosts as well as other virtualization
platforms such as Microsoft Hyper-V and Citrix.
Figure 7. RMCARD System>Authentication web UI
10

Problem Solution
Unable to configure
the Remote
Management Card IP
Address using
method 1 or method 2
Unable to ping the
Remote Management
Card
Lost the user name and
password
Default Network
Setting
Unable to access the
Web Interface
Unable to operate a
SNMP get/set
Unable to receive traps
1. Check the LED status, it is normal when
the yellow and green LEDs are both on.
If green LED is o:
►Check if the Remote Management Card is
properly seated in the device and the
device has power.
If yellow LED is o:
►Ensure the network connection is good.
2. Ensure the PC being used is on the same
local network subnet as the CyberPower
device you are trying to communicate
with.
3. Ensure the Jumper on the Reset Pin is
correctly installed.
1. Use method 1 and/or method 2 to get/set
a correct IP address for the Remote
Management Card.
2. If the PC being used is on a dierent
network subnet from the Remote
Management Card, verify the setting of
subnet mask and the IP address of
gateway.
Please refer to the “Reset to Factory Default
Setting / Recover from a Lost Password”
section.
IP: 192.168.20.177
Subnet mask: 255.255.255.0
DHCP: On
1. Ensure you can ping the RMCARD.
2. Ensure you are specifying the correct URL.
3. Ensure the HTTP/HTTPS access is enabled
by logging in to the card via CLI (Telnet or
SSH client).
SNMPv1: Verify the community name.
SNMPv3: Verify the user profile configuration.
1. Ensure the trap types (SNMPv1/SNMPv3)
and trap receiver are configured correctly.
2. Ensure the IP address of gateway is
configured correctly if the RMCARD and
NMS are on a dierent network.
TROUBLESHOOTING
11

CONFORMANCE APPROVALS
FCC Warning
This equipment has been tested and found to comply with the
limits for a Class A Digital Device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference in residential installation. This
equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause
harmful interference in which case the user will be required to
correct the interference at his own expense.
Any special accessories needed for compliance must be specified
in the instruction.
This device complies with part 15 of the FCC Rules. Operation is
subject to the following two conditions: (1) This device may not
cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause
undesired operation.
European Union
This is a class A product. In a domestic environment this product
may cause radio interference in which case the user may be
required to take adequate measures.
The Class A digital apparatus meets all requirements of the
Canadian Interference-Causing Equipment Regulation.
Cet appareil numerique de la class A respecte toutes les
exigencies du Reglement sur le materiel brouilleur du Canada.
For warranty and additional information, please visit:
www.cyberpower.com.
WARNING: This product can expose you to chemicals including Styrene,
which is known to the State of California to cause cancer, and Bisphenol-A,
which is known to the State of California to cause birth defects or other
reproductive harm.
For more information go to www.P65Warnings.ca.gov.
12

Disposal
The Waste Electrical and Electronic Equipment (WEEE)
Directive aims to contribute to sustainable production
and consumption by contributing to the ecient use of
resources and the retrieval of secondary raw materials
through re-use, recycling and other forms of recovery.
The symbol on this product and/or its packaging
indicates that the product must be disposed of
separately from ordinary household wastes at its end of
life. Contact your related WEEE management authority,
local oce, or your household waste disposal service
about information on the recycling drop o site.
13

Copyright © 2022 Cyber Power Systems, Inc. All rights reserved.
K01-0000975-00
www.cyberpower.com
Europe, Northern Ireland
Cyber Power Systems B.V.
Flight Forum 3545, 5657DW Eindhoven, The Netherlands
Tel: [phone] | Fax: [phone]
Email: [email protected]
Austria, Germany, Switzerland
Cyber Power Systems GmbH
Edisonstrasse 16, 85716 Unterschleissheim, Germany
Telefon: [phone] | Fax: [phone]
Email: [email protected]
France
Nitram S.A.
Z.I. Saint-Séverin, 28220 CLOYES, FRANCE
Tél : [phone] | Fax: [phone]
E-mail: [email protected]
United States, Canada
Cyber Power Systems (USA), Inc.
4241 12th Avenue East, Suite 400, Shakopee, MN 55379
Toll-free: [phone]
Email: [email protected]
Taiwan, United Kingdom
Cyber Power Systems, Inc.
11F., No.26, Jinzhuang Rd., Neihu Dist., Taipei City 114, Taiwan
Tel: [phone] | Fax: [phone]
Email: [email protected], [email protected]
All Other Regions
Please visit our website for local contact information.