Cytech Comfort II User manual

Comfort II
User Manual
Comfort, the Intelligent Home System

18
Vacation Mode ..............................................
18
Day Mode ..................................................
17
Night Mode .................................................
17
Away Mode .................................................
17
Arming the Security System ................................
17
Section 2 The Security System ......................
16
About Firmware .............................................
16
EN50131 Compliance (Europe) ................................
15
Family Escape Planning .......................................
14
Fire Safety Audit ............................................
14
Fire Safety in the Home ......................................
14
Safety Instructions ..........................................
14
Test Regularly ..............................................
14
Important Notice ...........................................
12
Navigating the Voice Menu ...................................
12
Tips for Signing In on the Telephone ...........................
11
Program Menu ..............................................
11
By Remote Telephone ........................................
10
By Local Telephone ..........................................
10
By Keypad .................................................
10
Comfort Voice Menus .......................................
9
Trouble Conditions ...........................................
8
Sounds .....................................................
8
Volume Control ..............................................
8
Emergency Keys (2-key combinations) ...........................
7
Function Keys ................................................
6
One-Touch Buttons ...........................................
5
Indicators ...................................................
2
Getting to Know Your Keypad ...............................
1
Introduction to Comfort .....................................
1
Section 1 Getting Started ............................
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0 - Erase Users .............................................
33
Adding and Removing Users ................................
32
Record Greeting Message .....................................
32
Greeting Message ...........................................
32
Section 5 The Answering Machine ...............
31
Home Control Menu by Telephone .........................
30
Keypad Shortcut to Home Control ..........................
30
Section 4 Home Control Menu .....................
29
Dial-out to Central Monitoring Station ......................
28
SMS (Short Message Service) ..............................
27
Dial-out to Voice Phone .....................................
26
Voice Station (User Menu 5) ..................................
26
Event log (F5, or User Menu 3,3) ..............................
26
Alarm History (User Menu 3,2) ................................
26
Alarm Verification ...........................................
26
Turning off the Alarm .......................................
26
Section 3 What To Do During An Alarm .........
25
Changing Date and Time ...................................
25
Recording an Alarm Message ...............................
24
Event Log ...................................................
23
Allowing Engineer Access ...................................
22
Programming Telephone Numbers .........................
21
Engineer Access Restriction ...................................
21
Sign In Tamper .............................................
21
Duress Code ................................................
21
Security Safeguards ........................................
20
Changing Your Code .......................................
20
Bypassing Zones ............................................
19
Security Off / Stop Alarm ...................................
19
Arming from the Telephone ...................................
18
Force-Arming ...............................................
Comfort II User Manual

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Section 9 Testing Comfort ..........................
49
Disable Announcements on a Keypad ......................
49
Change Holidays ............................................
49
Change Date and Time .......................................
48
Section 8 Time Programs ............................
47
Remote Door Station .........................................
47
Keypad to Door Station ......................................
47
Local Telephone to Door Station ...............................
47
Door Station ................................................
46
Baby Monitor Intercom .....................................
46
Telephone to Keypad Intercom .............................
45
Keypad to Keypad Intercom ................................
45
Section 7 Intercom ....................................
42
Programming Reminder Messages .........................
42
Section 6 Reminder Messages .....................
40
Immediate Auto-Answer by # key ..............................
40
External Answering Machine/Fax Bypass ........................
39
Screening of Incoming Calls ...................................
39
New Message Forwarding .....................................
39
Auto-Erase of Saved Messages ................................
39
Advanced Features .........................................
38
Changing the Number of Rings for Auto-answer ...........
37
Deleting Messages ..........................................
37
Retrieving Messages from Mailboxes .......................
36
Common Mailbox ............................................
36
Erasing User Names .........................................
36
Recording User Names .......................................
35
User Names for Mailboxes ..................................
34
Recording a Memo Message ................................
34
2 - Delete User .............................................
34
1 - Add User ................................................
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Erase One User .............................................
54
Erase All User Codes and Mailboxes ............................
54
Add User Code ..............................................
54
User Codes ..................................................
54
Activate a Fire Alarm .........................................
54
Activate a Panic Alarm .......................................
53
Enter Duress Code ...........................................
53
Erase Alarm Message ........................................
53
Hear Alarm Message .........................................
53
Record Alarm Message .......................................
53
Engineer Sign In Option ......................................
53
Change Pager Code (4 digits) .................................
53
Program Telephone Numbers ..................................
53
Do a Strobe Test ............................................
53
Do a Siren Test .............................................
53
Test the Backup Battery ......................................
53
Do a Dial Test ..............................................
52
Do Security Check (Walk Test) ................................
52
Listen to Alarm History .......................................
52
Listen To Event Log ..........................................
52
Silence a Trouble Alarm ......................................
52
Bypass Zones ...............................................
52
Remote Disarm .............................................
51
Arm Security System ........................................
51
Security System ............................................
51
Section 10 Comfort Menu Guide ...................
50
Strobe Test .................................................
50
Siren Test ..................................................
50
Dial Test ...................................................
50
Security Check ..............................................
50
Battery Check ..............................................
Comfort II User Manual

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If I remotely arm to Away Mode, is Exit necessary? ...............
58
What if I have an external Answering Machine ...................
58
What if I have Call Forwarding on my telephone ..................
58
I have telephone services which use the * key ...................
57
Cannot Sign in using a Cellular Phone ..........................
57
Cannot Sign In on the Home Phone ............................
57
Keypad beeps when any key is pressed .........................
57
User Code Forgotten .........................................
57
Frequently Asked Questions / Tips .........................
57
General Support ............................................
57
Section 11 Getting Help .............................
56
Enabled/Disable Announcements on each Keypad ................
56
Change Date and Time ......................................
56
Miscellaneous Programming ................................
56
Control Appliances ...........................................
56
Home Control ...............................................
56
Change Recording Time Limits .................................
55
Change Number of Rings to Answer ............................
55
Screen Incoming Calls .......................................
55
Assign a Telephone to your Mailbox for Message Forwarding .......
55
Erase Saved Messages in your mailbox .........................
55
Hear Saved Messages ........................................
55
Erase User Name ............................................
55
Listen to User Name .........................................
55
Record User Name ...........................................
55
Erase the Greeting Message ...................................
54
Listen to the Greeting Message ................................
54
Record a Greeting Message ...................................
54
Record a Memo for a User ....................................
54
Answering Machine .........................................
54
Change User Code ...........................................
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Hear Greeting Message (1,4) ..................................
79
Record Greeting Message (1,3) ................................
79
Record Time (1,2) ...........................................
78
Number of Rings (1,1) .......................................
78
Answering Machine Bypass (0) ................................
78
Answering Machine Settings (1) ............................
77
Section 13 Program Menu Reference ..............
75
Volume (7) ..................................................
74
Door Station (6) ............................................
74
Voice Station (5) ...........................................
73
Home Control (4) ...........................................
72
Siren Off (3,6) ..............................................
72
Bypass Zone (3,5) ...........................................
71
Test (3,4) ..................................................
69
Event Log (3,3) ............................................
68
Alarm History (3,2) .........................................
68
Change Sign-in code (3,0) ...................................
68
Security System Menu (3) ..................................
65
Answering Machine (2,6) .....................................
63
Reminder Messages (2,5) ....................................
63
Record Messages (2,4) ......................................
62
Erase Saved Messages (2,3) ..................................
62
Saved Messages (2,2) .......................................
62
New Messages (2,1) .........................................
62
Messages (2) ...............................................
61
Arm Security System (1) ...................................
60
User Voice Menu Flowchart .................................
60
Section 12 User Voice Menu Reference .........
59
ADSL Connection ............................................
58
Telephone Line Connections ...................................
58
Telephone Line/ADS
L
Issues ...............................
Comfort II User Manual

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Time Programs (6) .........................................
86
Erase User (5,2) ............................................
85
Add User (5,1) ..............................................
85
Delete Mailboxes (5,0) .......................................
85
User Code (5) ...............................................
83
Change Phone Numbers (4) ................................
83
Siren Off (3,6) ..............................................
83
Alarm Message (3,5) .........................................
82
Engineer Sign-in Option (3,4) .................................
82
Pager Code (3,3) ...........................................
82
Voice Report (3,1) ...........................................
82
Security Settings (3) .......................................
81
Holiday (2,3) ...............................................
80
Change Time (2,2) ..........................................
80
Change Date (2,1) ...........................................
80
Change Date and Time (2) .................................
80
Erase Greeting Message (1,5) .................................
Comfort II User Manual

SECTION 1 GETTING STARTED
Welcome to the world of Comfort, the Intelligent Home System. Comfort
is a fully integrated Security and Home Automation System with a
sophisticated digital (tapeless) answering machine with 8 personal
mailboxes. Unlike other alarm and automation products, Comfort is also
fun to use, besides protecting your home and family day and night.
Please read this manual to find out how to take full advantage of this
unique system. Information on Comfort is available at
http://www.cytech.biz. You can also find FAQs, hints, troubleshooting
tips, and user support on the User Forums at
http://www.comfortforums.com.
The print version of the manual may not always have the latest
changes. Please download the latest version if necessary from
www.cytech.biz
Introduction to Comfort
yComfort is a state-of-the art, but easy-to-use Intruder alarm system
which not only warns of burglary and fire, but also lets you listen to
your home during alarms, monitors activity of elderly folks, informs you
at the office when your children return home, and can call any
combination of 8 telephones, pagers, Monitoring Stations, or SMS Text
messages (UCM/GSM required *) when different alarm situations arise.
yComfort talks to you in a clear human (not synthetic) voice, operated
through the Keypads, any phone in the premises or any outside phone,
through a comprehensive Voice menu system.
yComfort is an advanced tapeless Answering Machine with up to 8
personal mailboxes which even can call your pager or mobile phone
when a new message for your mailbox is recorded.
yComfort is a practical Home Automation System which allows you to
operate your lighting, HVAC or home or office appliances via telephone,
Time program, or when triggered by Events.
yComfort's Keypads with one-touch arming keys and short-cut keys
make it easy to operate the system, and double as intercoms for
communications within the premises.
yComfort’s Door Station (DP03) *intercom rings your home phones
when you are in the premises, and calls you on your mobile phone when
you are out, and even takes a message from visitors.
yComfort keypads can be used as a Baby Monitor
yComfort’s Reminder Messages can ring the phone or call your mobile
phone to remind you of regular events or even act as an alarm clock.
yComfort’s Time Programs can automatically switch off lights and
appliances or arm the security system or perform many other functions
at programmed times.
yComfort can be controlled from the RC01 handheld remote control *
or any universal learning remote control (eg Philips Pronto or Logitech
Harmony).
Comfort II User Manual
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yComfort’s Scene Control Switches (SCS) *can be programmed to
activate scenes, e.g Movie, Sleep, Entertain, Study.
yComfort can be controlled and monitored from your computer on the
Local Area Network or by Serial Port using the WizComfort software
(for Windows) through the Universal Communications Module (UCM)
Serial or Ethernet Interface *
yComfort works with Companion colour Touchscreens (wall-mount or
Wifi) with built-in web browser *
yComfort can be accessed from the Internet using the Comfort
Webserver Module (CWM01)*.
*Optional Item
These are only a few of Comfort's advanced functions. Please take the
time to read this manual to learn how you can make full use of Comfort
to provide security and convenience for your home and family or office.
Getting to Know Your Keypad
The Keypad is the control center for Comfort. In addition to arming and
disarming the security system, your Keypad allows you to record and
access your messages on the built-in answering machine, gives
short-cut access to commonly used menus and functions, and acts as an
intercom with other Keypads on the premises. This chapter introduces
you to the buttons, controls and indicators on Comfort’s Keypads.
There are 3 keypad models which can be used with Comfort;
yKP03 with Voice Menu and Infrared Receiver
yKP04 with LCD (Liquid Crystal Display), Voice Menu and Infrared
Receiver
In this manual where the text relates specifically to the KP04 LCD keypad
only, the symbol will be shown.
Comfort II User Manual
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Volume Control
Arm to Away
Arm to Night
Function Key
Speaker
Microphone
Indicators
Steady
Blinking
Green
Sec Off
Trouble
Red
Armed
Alarm
Red
AC Off
Low Bat
Green
Memo
Message
Red
Mic ON
Arm to Day
IR Receiver
Figure 1-1 KP04 LCD Keypad
Comfort II User Manual
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Speaker
Volume Control
Arm to Away
Arm to Night
Arm to Day
Function
Microphone
Indicators
Steady
Blinking
Green
Sec Off
Trouble
Red
Armed
Alarm
Red
AC Off
Low Bat
Green
Memo
Message
Red
Mic ON
IR Receiver
Figure 1-2 KP03 Keypad
Comfort II User Manual
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Indicators
Steady if not armed.
Blinking if Trouble
(Phone Cut, AC Fail, Low
Battery Zone Trouble)
Steady if Security
Armed
Blinking if in Alarm
or Alert State
Steady if AC Failure.
Blinking if Low
Battery
St e a d y if n e w me mo
from user.
Blinking if new
message from caller
Steady if Microphone
is turned on for
recording or Intercom
Figure 1-3 - LED Indicators
Home/Trouble Indicator
The green OFF LED (Light Emitting Diode) indicator is steady when the
system is not armed, i.e. Security is off, and all conditions are normal,
i.e. there is no Trouble condition.
The OFF indicator will flash and the keypad will beep fast if there is a
Trouble condition, for example telephone line cut, Power Failure, Low
Battery, tamper, or Communication failure. To acknowledge the trouble
condition and to silence the keypad beeping, enter a valid user code on
the keypad (default 1234#). The keypad will announce the trouble. Take
note of the trouble condition and call your installer.
The Trouble condition is displayed on the KP04 LCD
Arm/Alarm Indicator
The red ARM LED (Light Emitting Diode) indicator is steady when the
system is armed, and all conditions are normal, i.e. there is no Alarm
condition.
The ARM indicator will flash and the sirens will sound if there is an
Alarm condition. To silence the alarm and disarm the security system to
Security Off, enter a valid user code on the keypad (default 1234#). The
keypad will say “Security Off” the ARM indicator will turn off and the
green HOME indicator will turn on.
Comfort II User Manual
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The ARM indicator will also flash if there is an Alert condition, i.e. the
Entry Door has been opened and the entry delay is in operation, waiting
for a valid code on the keypad.
The most recent alarm activated is displayed on the KP04 LCD
AC Indicator
The red AC LED (Light Emitting Diode) indicator is Off if the system is
connected to mains power.
The AC LED indicator is On Steady if mains power is off due to a power
failure.
The AC LED indicator is flashing if the standby battery is low. This may
happen if the mains power has been off for a few hours. When power
returns, the battery will be recharged, but if the Low Battery indication
persists after 8 hours, contact your installer.
Low Battery or Power Failure is displayed on the KP04 LCD
MSG Indicator
The red MSG LED (Light Emitting Diode) indicator is ON if there is a new
message recorded from an incoming caller or from the keypad F4 button.
Press the # key (no code required) to hear who the message is for. To
hear the message, enter the user code and # key on the keypad.
MIC Indicator
The red MIC LED (Light Emitting Diode) indicator is ON if the system is in
Intercom Mode, either with the Door Station or an internal or external
phone.
One-Touch Buttons
If Messages Indicator is steady or blinking, press # to find out
who has new messages. However, if # is pressed while Comfort
is doing a dialout, a long beep tone is heard. Try again in a
minute.
If # is pressed during arming while open zones are announced,
the system will be force-armed, automatically bypassing open
zones (provided Force Arm option is enabled). If # is pressed
when the telephone is ringing, Comfort answers the phone
immediately.
Arm to Day Mode during the day or at night to protect only doors
and windows, allowing movement in interior zones.
Arm to NIGHT Mode when going to bed. All zones are protected
except for selected zones where movement is allowed
Arm to AWAY Mode - when all occupants are away from the
premises
Function and InstructionsIcon
Comfort II User Manual
6

The F key selects a Function by pressing any of the other keys.
The Functions are defined in the next table. The F key also ends
the menu, Intercom or other keypad operation
Function and InstructionsIcon
Pressing the F key while in a menu or Intercom Mode will end
the keypad operation. Comfort will say “Thank You, Goodbye”.
Function Keys
Press the F key followed by 0 to 9, * or #. For some keys you may be
asked for your sign in code and # key to access the selected function.
INTERCOM with other keypads. All keypads can hear.
Press any key on any other keypad to talk to originator
and cut off other keypads. Only 1 side can talk at a time
by pressing and releasing any key.
User 3,0
Change Sign In Codes
Sign in with your present code. Enter new code and #
key. Repeat to confirm
Program
4
Program/Change Phone Numbers
Select Phone 1 to 8. For each Phone, assign Phone
Type as follows:
0 = No Phone, 1 = Voice Phone (mobile or landline), 2
= Pager, then "Enter new number and # Key"
User 3,3
Event Log
1 - Next Event, 2 - Previous Event, 3 - Next Day, 4 -
Previous Day, 9 - Last Event.
User 2,4
Record Memo
Record a Memo message into any mailbox. New
Message LED will light up. Pressing # tells who the
memo is for. Hear message by pressing *+code+#
User 3,4Test Menu
1 - Battery Test (turn off AC to test battery)
2 - Security Check (announce activated zones)
3 - Dial Test (audible dial to programmed phones)
4- Siren Test (test the siren for a few seconds)
5 - Strobe Test (turn on and off strobe)
User 4
Home Control Menu.
The list of ldevices to be controlled will be announced, if
any.
User 3,1
Bypass Zones.
"Enter Zone number & # key. Press 1 to Bypass, 0 to
unbypass
MenuFunction and InstructionsIcon
Comfort II User Manual
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F + F is not assigned
Program
5
User Codes
0 - Erase all users, 1 - Add User, 2 - Delete User
User 7
Keypad Volume for this keypad. Enter 0 to 100 for
volume (default is 50)
Program
3,4,1
Enable Engineer Sign-in Code.
Allow Engineer Code to gain access for programming.
This is automatically disabled when armed or at the end
of the day
Program
6
Time Program
0 - OFF, 1 - ON, 2 - Change Time, 3 - Day of Week, 4 -
Response
MenuFunction and InstructionsIcon
Emergency Keys (2-key combinations)
Press the following 2-key combinations simultaneously to activate the
built-in Emergency functions. Practice pressing the two keys at the same
time. For best results, put your thumb on the F key and your index finger
on the other key (AWAY or NIGHT) and hold briefly until you hear the
alarm.
F + NIGHT together causes a FIRE Alarm
which has a distinctive cadence on the siren
F + AWAY together causes a PANIC Alarm
FunctionKeys
Volume Control
Adjust the volume of the voice menu, announcements and siren tones to
the desired level.
Sounds
Long Beep: You will hear a long beep if a wrong sign-in code is entered,
or if an incomplete code is entered, i.e. without a # key, or if you try to
use a Keypad when another Keypad is in use.
Comfort II User Manual
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Continuous Short Beeps: Trouble alarm or loss of communication with
the Comfort Control Panel. Sign in to acknowledge and silence the alarm.
The Keypad also acts as an internal siren. Some of the siren sounds are:
Intruder Alarm: a continuous tone oscillating in pitch.
Fire Alarm: A series of 3 pulses, with a short silence in between.
Entry Warning: When the entry door is opened when the system is
armed, a slow beeping tone is a reminder to disarm before the Intruder
alarm goes off.
The Siren sounds will not be heard on the Keypads when the
standby battery is weak, in order to conserve battery power. The
External siren will still sound as normal under these conditions
Trouble Conditions
Comfort constantly monitors the system for the following conditions;
yTelephone Line - Telephone line fault or disconnection.
yPower Failure - No AC power to the system.
yLow Battery - Standby Battery low, may be caused by prolonged power
failure.
yZone Trouble - Zone wiring shorted or not connected (open-circuit).
yCommunications Failure - No communications to Keypads, Door Stations
or other Comfort peripheral equipment.
When any of these trouble conditions occur, the keypads will beep
continuously, and the green Home/Trouble indicators on the keypads will
flash. To silence the beeping, enter your code and # key on any keypad.
The keypad will announce the cause of the trouble alarm, e.g.
“Phone Trouble”
“Battery Warning”
“Power Failure”
“Zone Trouble, (zone number)”
“Communications Failure, (module id)”
Take note of the trouble alarm message and call your installer. The
trouble alarm message will help the installer to diagnose the problem.
As long as the trouble condition persists, the green Home/Trouble
indicator will continue flashing. Every time you sign in to the User Menu,
the Trouble alarm message will be announced. When the trouble
condition is cleared, the Home/Trouble indicator will become steady.
The Trouble condition is displayed on the KP04 LCD.
Comfort II User Manual
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Comfort Voice Menus
By Keypad
Press * and your code and # key to access the User Voice Menu. If you
put * before your code, it does not disarm the security system.
When the system is armed (security is on) or there is an alarm,
entering your code without the * key in front turns off the
security or alarm.
The default Master Code is 1234. Change your code as soon as possible
to prevent unauthorized access into your security system.
By Local Telephone
Any telephone on the premises can be used to control Comfort.
1 Lift the handset, or turn on hands free mode for a speakerphone.
2 Press the * key within 4 seconds.
If you do not press the * key within 4 seconds or if some other
key is pressed first, you will not be able to sign in. If that
happens, replace the handset and try again.
3 Enter your sign-in code and the # key.
The default User Sign-in code is *1234#. Up to 8 personal
mailboxes can be set up, each with its own unique sign-in code.
If the wrong sign-in code is entered, Comfort will say "wrong code". Take
your time to enter the correct code. Once the correct sign-in code is
entered, you will be greeted by the User Voice Menu;
Welcome, Security Off
(You have N new messages)
(New messages are played)
Press 1 to Arm Security System
2 for Messages
3 for Security System Menu
4 for Home Control
5 for Voice Station
6 for Door Station (if installed)
7 for Volume
yPressing 1 allows you to arm the security system to Away, Night, Day
or Vacation Mode.
yPressing 2 allows you to access and manage the messages in your
personal mailbox.
yPressing 3 lets you change Sign-in code, bypass zones, listen to the
Event Log and perform other security functions.
yPressing 4 allows you to activate the electrical appliances and lights
which are controlled by Comfort.
yPressing 5 puts the phone into Intercom mode with the keypads.
Comfort II User Manual
10

yPressing 6 allows you to talk with someone on the Door Station (if
installed)
Each menu may lead to other submenus. These are described in the User
Voice Menu Reference. There is always a voice menu to guide you so you
do not have to remember any code sequences. For full details of all the
User menus, refer to the User Voice Menu Flowchart and reference in this
manual.
By Remote Telephone
You can access Comfort from any telephone in the world.
1 Dial to your telephone number.
2 If no one answers the phone after the programmed number of rings,
Comfort answers, and plays the greeting message (if it has been
recorded). Callers can leave messages on the Answering machine.
3 While the greeting message is playing, press *, then your User and #
key. If a Greeting Message has not been recorded, Comfort answers
“Please sign in” and waits for a code.
4 If a valid code is entered, the User Menu will be played.
5 To end a call, it is recommended that you press # to go back to the
previous menu until Comfort says "Thank You, Good bye". You may also
hang up the phone, but the system will take slightly longer to detect that
the incoming call has ended.
While Comfort is saying "Thank You, goodbye, you can press *
and enter your code to gain access" saving you the trouble of
calling again.
6 You may arm, disarm, retrieve messages, record message, check alarm
history just as you would on your local phone.
Program Menu
The Program Menu allows user-defined settings for Comfort to be
changed. It is accessible only by User 1 code (the Master code). In order
to get to Program Menu,
yOn the Keypad, press *, enter your Master Code (1234 by default)
followed by the # key. The User Menu will be heard. Press 9 for
Program Menu. The voice menu says..
Program Mode
Press 1 For Answering Machine Settings
2 for Date and Time
3 for Security Settings
4 to Change Phone Numbers
5 for User Code
6 for Time Program
yPressing 1 allows you to change the Answering Machine settings; the
number of rings for answering, the recording time for each message,
and to record the Greeting Message.
yPressing 2 lets you change the Date and Time, and Holidays.
Comfort II User Manual
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