D-link Dsl-g604t User manual

1

ADSL/2+

Getting the Most out of your

Aussie Broadband ADSL Service

Included:

•

Getting Connected

•

Configuring your ADSL modem

•

Common Setup Connection Difficulties

•

Filters and why they are needed

•

Internet Speeds Explained

•

DSL roubleshooting ips and more…

D

-

Link DSL

–

G604

This guide is also suitable for:

•DSL-502T

2

Table of Contents

The Welcome letter ............................................................................................. 3

Filters – wh are the needed? ............................................................................ 3

Getting Connected ............................................................................................... 4

Configuring our ADSL modem ............................................................................ 5

ADSL & Your Telephone Service ........................................................................... 8

Common Setup Connection Difficulties ................................................................ 8

Internet Speed: Some Basics ................................................................................ 9

Internet Speed: How to Carr out A Speed Test ................................................... 9

Internet Speed: What Affects It?........................................................................ 10

Positioning our Links s Modem ........................................................................ 11

Setting up our Wireless Network...................................................................... 11

Connecting to our Wireless Network................................................................ 13

DSL Troubleshooting Tips................................................................................... 16

Before Contacting the Helpdesk, Please Carr Out the following........................ 20

Contact Aussie Broadband ................................................................................. 20

3

The Welcome letter

If ou have not alread , ou will receive a Welcome Letter from Aussie Broadband. This includes

details such as our username, passwords and email addresses. We recommend that ou keep this

letter in a safe place near our computer, as it holds important information that ou ma need in

the future.

Filters – why are they nee e ?

Connecting line filters to our ADSL service ma be one of the most tedious parts of the setup but it

is also one of the most important! An ADSL filter is a small plastic box with a short lead that plugs

into our phone socket and has two outputs, one for our ADSL modem and the other for a

telephone.

Due to the fact that our Aussie Broadband ADSL service and normal Voice Telephone Service

operate on the same copper cable, an ADSL Filter is required to keep these s stems apart to stop

the signals from interfering with each other. Aussie Broadband recommends the Australian

manufactured C10 Communications Pt Ltd filters, which can be obtained b contacting us.

You will need to install one line filter for each device that is connected to a telephone socket

Aussie Broadband recommends that a centrall located filter/splitter is installed if ou have:

•More than 3 telephone devices connected to the one telephone line (i.e. all on the same

telephone number).

•Answering machines.

•Fax machines.

•A home alarm s stem.

•An other device that could potentiall cause interference on the line.

The Central filter/splitter will isolate the premises cabling from our ADSL modem. A Centrall

located splitter must be installed b a suitabl qualified installation technician.

4

Getting Connecte

Your existing ADSL modem needs to be configured for our new ADSL service.

To connect our modem:

1. Make sure that all the devices that ou are working with are powered down. This includes

our computer and the modem. If ou have a modem connected that is not the one originall

specified during our application, please disconnect it.

NOTE:

Line Filters must be installe onto all telephone wall sockets before you procee with this Process.

For More Information on Line Filters, see the “Filters – Wh are the needed?” section above.

3. Connect the other end

of the phone cable

into the telephone

wall socket where the

ADSL Service has been

connected.

2. Connect one end of

the phone cable to

the DSL port on the

back of the modem.

4. Connect one end of the

provided Ethernet

cable to our

computer’s Ethernet

adapter. Connect the

other end of the

Ethernet cable to

one of the Ethernet

ports on the back of

the modem.

5. Connect the power

adapter to the

modem’s power port

and plug the other

end into an electrical

outlet.

6. Switch on the modem. The

Power and Ethernet lights

on our modem should

now be on.

Congratulations!

You have successfully connecte up your D-Link ADSL

Gateway.

5

Configuring your ADSL mo em

1. Open our preferred browser (EG: Internet Explorer, Safari, or Mozilla Firefox).

2. Put our cursor in the address bar.

3. T pe 10.0.0.1 into the address bar then press Enter or Go.

4. You will be taken to the modem home page. The username is a min, and the password is

also a min. Click OK.

5. If the correct username and password is entered this screen will appear.

NOTE:

The images below are shown using Internet Explorer. Your browser may appear slightly ifferent.

NOTE:

To configure your mo em you will require the Welcome Letter Aussie Broa ban has maile you.

6

6. Click WAN on the left hand menu. Enter the following information as found on our

Welcome Letter. All other settings not mentioned are to be left as default.

7. Scroll down towards the bottom until ou find. Click Apply once the above settings have been

entered.

VPI / VCI 8 / 35

ATM Encapsulation Routed LLC

Virtual Circuit Enabled

WAN Setting PPPoE/PPPoA

Username Yourphonenumb[email protected]ssiebroadband.com.au

Passwor CaSe SeNsItIvE

7

8. Click on the Tools tab. Then click on System on the left. Click the Save an Reboot button.

9. Click OK

10. Congratulations! You have now successfull setup our ADSL modem.

NOTE:

It can take up to 5 minutes after settings are save for your mo em to connect.

8

ADSL & Your Telephone Service

Even though our telephone voice service and our ADSL ma be provided b different companies,

the are still closel tied together. This is because the ADSL Service and Voice Service share the

same telephone line.

Before you make any changes to your voice service always ask if the change will interfere

with your ADSL service.

Changes to our voice service that could potentiall interrupt our ADSL connection include:

•Non Pa ment of Bill – If the telephone compan interrupts our voice service because of non-

pa ment or other billing issues, our ADSL service will be disconnected.

•Disconnecting our Telephone Service – If ou cancel our phone line, our ADSL Service will

be disconnected.

If there are temporar telephone service outages due to storms or other unusual occurrences, In the

majorit of cases, the ADSL service will be restored at the same time as our voice service.

If your ADSL service gets disconnected to reconnect it may take a couple of weeks depending on

the situation. Aussie Broadband may also charge a reconnection fee.

Common Setup Connection Difficulties

Your Computer Cannot Connect to the Internet

(If connected to modem via an Ethernet Cable)

Follow the instructions until our computer can connect to the Internet:

•Make sure that the modem is powered on. The power LED should be green and not flashing.

•If the power LED is flashing, then power off all of our network devices, including the modem

and computers. Then power on each device in the following order:

1. Modem

2. Computer

•Check the LEDs on the front panel of the modem. Make sure the power, DSL, and at least one

of the numbered Ethernet LEDs are lit. If the are not, then check the cable connections. The

computer should be connected to one of the Ethernet ports numbered 1-4 on the modem,

and the DSL port of the modem must be connected to the ADSL line.

9

Internet Spee : Some Basics

When ou sign up with Aussie Broadband our internet speed is determined b the Plan that ou

selected. This speed determines how fast ou can transfer data to and from the internet. For

example, ou ma have selected the 1500/256 plan with 10GB Peak data and 10GB Off-Peak data.

The 1500 represents the download speed and the 256 represents the upload speed. This means that

ou will be able to potentiall download data from the internet at 1500kbps and be able to upload

data to the internet at speeds up to 256kbps.

Downloa & Uploa s

A download is an data that ou receive from the internet. This includes an files downloaded from

the internet and an websites that are displa ed in our browser. An upload is an data that ou

send from our computer to the internet such as sending an email.

kbps vs. KBps

Your broadband plan is displa ed in kilobits (e.g. 1500/256Kbps). Most applications, including our

browser, displa our download and upload speeds in kilobytes. This is important to note as it is

eas to misinterpret our internet speeds based on our selected plan. In simple terms, 1500kbps

(kilobits) is equivalent to 187.5KBps (Kilob tes).

Local Network

The speed displa ed b our network connections (e.g. 100Mbps for Ethernet) represents the local

network speed onl and does not relate to our internet speed.

Internet Spee : How to Carry out A Spee Test

If ou are experiencing an connection issues relating to speeds it is recommended that ou carr

out a speed test. Before starting the test please make sure that ou have no other programs running

that ma be using the internet connection as this will cause the results to be inaccurate. Please

ensure that ou are not currentl shaped, this can be check b accessing our account details from

our homepage.

To carr out a speed test go to:

http://speedcheck.aussiebroadband.com.au/SpeedCheck.php

Select a file to download (preferabl a file larger than 10Mb). Save this file to our desktop or

somewhere that ou can easil find to delete it later on. Wait for a minute or two until the transfer

rate settles somewhat and take note of it. This is our current download speed.

10

Internet Spee : What Affects It?

The speed of our ADSL connection can be affected b numerous factors, as shown below. Some of

these ou ma be able to improve ourself, while others ou have no control over.

•Distance from the exchange: One of the main factors that determine the speed of our ADSL

connection is the cable distance from the telephone exchange to our propert . The closer

ou are to the exchange, the faster our broadband connection speed can be.

•Number of people sharing the connection & how many tasks are being carrie out online at

once: If there are multiple computers or other devices connected to the ADSL service within

our home, it’s possible that one of them ma be causing slow speeds. When a computer

downloads large files or updates the can effectivel slow down all other internet traffic on

our network. This also applies if ou are attempting to carr out multiple tasks online at the

same time.

•The Quality of your cables an mo em: The cabling, both to our house and inside it, pla a

significant role in determining our internet speed. If the phone lines are in good condition,

our internet speeds will increase. Similarl , the better the qualit of the modem or router,

the faster our internet connection. Hence good qualit wiring and short cables should be

used.

•The Website you are looking at: If there are a lot of people attempting to access the same

website at the same time (such as bank sites) this will affect our internet speed. The server

that hosts the website has to work harder to serve the requests, hence if more people

request the site than the server can handle then the speed of that site will decrease. If this

happens, tr accessing the website at a less bus time.

•Spyware, Viruses & A ware: If there is an form of infection on our computer, this can

seriousl slow down our internet speed. Make sure that ou have an anti-virus program

installed onto our computer and that ou regularl remove an sp ware or adware that ma

be on our PC.

11

Positioning your Mo em

You will want to place our wireless modem somewhere that it will receive the strongest signal with

the least amount of interference. For best results:

Place in a Central Location:

Place the modem as close to the centre of our home as possible to increase the wireless signal

strength.

Place in a High position:

The modem should be kept off the floor and awa from walls, and metal objects such as filing

cabinets. Generall , the more obstacles the signal has to pass through the weaker it ma

become, hence keep ph sical obstructions to a minimum.

Re uce Interference:

The frequenc that the wireless modem uses is sometimes the same as most microwaves and

man cordless phones. Hence if ou turn on the microwave or get a call on a cordless phone,

our wireless signal might be temporaril interrupted. You can avoid most of these issues b

using a cordless phone with a higher frequenc , such as 5.8 GHz. It’s also a good idea to keep

awa from radios, TV sets, power sources and other wireless devices in our home or office

TIP:

For tips on how to improve our wireless network, go to: www.microsoft.com/athome/setup/wirelesstips.aspx

Setting up your Wireless Network

Does your computer have wireless capability?

Most desktop computers do not come with a wireless network adapter. If ou have a desktop

computer and are not sure if it has a wireless network adapter, contact the manufacturer or retailer

who sold ou our computer.

If ou have a laptop then it is likel that ou will have a wireless network adapter. Check the original

specifications for our computer. If ou are still unsure, contact our manufacturer.

Before you continue

In most cases the wireless network will have alread been setup on our wireless modem. If our

wireless is alread running a secure network, then ou do not need to make an changes. Otherwise

follow the steps below.

Wireless Security is a major consi eration when setting up a Wireless Network in your home or

office. Aussie Broa ban recommen s that all access points use some type of Wireless Encryption

to hin er unauthorize access to your network.

12

NOTE:

To Setup Wireless Settings in our modem, first connect our computer to the modem with an Ethernet Cable. Once ou have

finished Configuring the Settings ou can remove the cable and connect wirelessl .

Connect to your ADSL mo em

Follow steps 1 to 4 on page 6 to log onto our ADSL modem

Configuring the Wireless Network

1. Click Wireless and use the below settings. The SSID will become our wireless network name.

We recommend WPA securit , with PSK String selected. The PSK string will become our

wireless network password. This must be at least 8 digits long and is CaSe SeNsItIvE.

2. Restart our modem. Remember to wait 10 seconds between turning the modem off and on.

Congratulations!

You have successfully Setup WPA-PSK Security on your Spee stream mo em Router.

13

Connecting to your Wireless Network

On a Win ows XP Machine

1.

On the Lower Right hand side of the screen, near the time, there should be a

Wireless Network icon.

If unable to find this icon, Left click on the Start Menu and select the Control Panel. Choose Network

Connections. (If you cannot see Network Connections, choose Network and Internet Connections and then

Choose Network Connections.) Find the Wireless Network Connection icon.

2.

Right click on this icon and then left click on View Available Wireless Networks as shown in

figure 3.2.

3.

The Wireless Network Connection window will appears and displa the available wireless

networks. This should include the SSID or Network Name (E.g.: SMITH) that has been

preconfigured in the modem. If ou don't see our network, click Refresh network list in the

upper left corner. Left click on our network and then click the Connect button on the lower

right corner.

Fig 3.1

–

Wireless Network Icon

Fig 3.2

–

View Available Wireless Networks

Fig 3.3

–

Choose a wireless network

If Windows is not your wireless connectivity tool ou will need to contact

our computer manufacturer to find out how to connect wirelessl to a

network

14

4.

If the network has securit enabled on it, Windows XP will prompt ou to enter a ke . T pe

the encr ption ke into the Network Key and Confirm network Key boxes. Click Connect.

5.

The progress will be shown as the computer connects to the network. If the Wireless

Network Connection window continues to show acquiring Network Address, the pre-shared

ke or encr ption ke ma have been mist ped. Click Cancel and return to Step 3.

Once ou are connected, close the Wireless Network Connection window. You should now be

connected to our network and have internet access.

On a Win ows Vista Machine

1. Go to Start and click on Connect to.

2. A Connect to a network window will appear. This window

will show all available connections. Focus on the wireless

connections and scroll down the list and select the

wireless network that ou wish to connect to.

Click on the Connect button.

3. T pe in the Pre-Shared Ke /Encr ption Ke .

4. Once the wireless connection has been established, the connection will displa connecte .

5. Right click the connected wireless network and click properties. The connection settings of

this network will be displa ed and ou can make further configuration changes, such as set it

as the preferred network to connect to automaticall .

On a Mac – OS X

Connecting Via the Wireless Menu

(This menu item can be hidden)

The wireless menu is located in the top right hand corner of the screen in the menu bar.

his menu bar is highly customizable so may not display all these icons.

The Wireless Menu icon has three states, as show below in figure 3.7.

Fig 3.4

–

T pe in Network Ke & Confirm

Fig 3.5

–

Windows Vista

- Off

- On, not connected to a network

- On, connected to a network

Fig 3.7

–

Wireless States

Fig 3.6

–

Menu Bar

15

Turning Wireless On

Click on the Wireless icon and Select Turn Airport On.

The wireless icon will then change to

Once the wireless is turned on, if ou click on the

wireless icon again ou will see the computer searching

for available wireless networks.

Connecting to Wireless Networks

Once the computer is finished scanning for available

networks the wireless menu will look similar to figure

3.10.

In this example we will be connecting to the wireless

network SMITH. The next to the name of the

network signifies an encr pted connection.

Click on SMITH.

You will then be prompted to authenticate on the network b

entering the Encr ption ke .

Click OK and as long as the access point is functional and is

setup correctl , the computer will now connect to the

network. The wireless icon will then change to.

When ou click on the wireless icon ou should see a next to the wireless network ou have

successfull connected to.

Fig 3.8

–

Turning Airport on

Fig 3.9 – Searching for Available Networks

Fig 3.10

–

SMITH Network

Fig 3.11

–

Password Box

Fig 3.12

–

Password Box

16

DSL Troubleshooting Tips

If ou ever have problems with our ADSL connections tr the following tips to help ou get back on

line faster:

•Power Cycle Everything: It ma seem trivial, but ou should alwa s turn our computer, ADSL

modem and an other networking equipment off for a minimum of 1 minute at least once a

week. Once done, turn our Networking Equipment and ADSL modem back on. Wait for 1 minute

and then power up our computer and tr connecting again. This solves a lot of connection

problems. If our modem does not have an on/off switch, unplug it from the power outlet.

•Check all connections: Check all cabling and Power Adapters. All Telephone and Network cabling

including the filters will audibl “Click” when the have been connected correctl .

Check that the Power LED located on the front of the modem is lit. Make sure that there are C10

filters on each device connected to the phone lines except for the modem.

•

Check for sync: The DSL Light should be lit solid. If the DSL Light flashes this indicates that the

modem is tr ing to connect to our ADSL Service . In Most cases when ou power up our

modem the DSL light will flash for 15 seconds to a minute and then displa a solid light. If the DSL

light is flashing, carr out an isolation test (as described on the rear of this booklet).

If the DSL light continues to flash after the isolation, plug a known working telephone into the

first phone line in to our propert and check the phone line for dial tone and line noise. If there

is audible phone line noise, this ma be interfering with our ADSL service. This noise will need to

be checked out b our Telephone Compan as the ma need to repair our house wiring or

wiring from the exchange to our house.

•Check your LAN: One of the LAN or Ethernet lights should be lit solidl or flashing when it is

connected to a computer via an Ethernet cable. When the LED light flashes this indicates that

our computer is sending or receiving data. While it remains solid this shows that no data is being

passed.

If there is no LED Light on, check that there is an Ethernet cable plugged in correctl between

our computer and modem. Tr un-plugging the cable and plugging it back in to check the

connection. Remove or b pass an network device that is between our computer and our ADSL

modem (such as a switch or router). Connect the Ethernet cable directl to the modem.

Tr connecting with a different Ethernet cable if possible.

•Try a ifferent program: Sometimes problems can be caused b specific programs and not the

connection itself. Hence if ou can’t open an websites tr checking our email and vice versa.

•Check Firewall settings: If ou are running a third-part firewall program on our computer such

as Zone Alarm, Norton or Vet, these ma be interfering with our Internet Service. Tr Disabling

them and tr ing our connection again.

17

18

Notes

__________________________________________________________________

19

Notes

__________________________________________________________________

___________________________________________________________

20

Before Contacting the Help esk, Please Carry Out the following

An Isolation Test: To do this, unplug all devices such as phones, answering machines, fax

machines, home alarm s stem etc from our telephone line. Test our

Internet with onl our ADSL2+ modem/router plugged into the first

telephone line into the propert .

If the problem has disappeared, sequentiall plug devices back in and

test until ou locate the interfering device or phone point. Check to

make sure suitable filters are installed. You ma need a qualified

technician to repair our problem.

If Possible, test the ADSL connection with another working ADSL mo em.

Look for Patterns: Please take notice of what happens to our ADSL connection and at what

time it occurs. If our modem’s DSL light flashes ever da at 12:04pm

this provides us with more information than the “service drops out”.

The more specific the information ou provide, the more readil our

technicians can diagnose the fault.

Contact Aussie Broa ban

Support Hours:

8am to 8:30pm Mon ay to Fri ay

10am to 4pm Weeken s & Public Holi ays AEST

Sales & Account Hours:

9am to 5:30pm Mon ay to Fri ay

10am to 4pm Satur ay & Sun ay AEST

http://aussiebroa ban .com.au

Email

Sales:

sales@aussiebroadband.com.au

Accounts:

accounts@aussiebroadband.com.au

Support:

support@aussiebroadband.com.au

Plan Changes:

planchange@aussiebroadband.com.au

Sales & Support Phone:

1300 880 905

Fax:

1300 121 677

D-Link DSL-G604T User manual

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