Trust 12284 User manual

TRUST ISDN PC-CARD MODEM
UK
TRUST ISDN PC-CARD MODEM
User manual
Version 1.0

TRUST ISDN PC-CARD MODEM
12284 UK CD HANDLEIDING (A4)
Thank you
Thank you very much for purchasing this product from the Trust range. We wish you hours of fun
with it. Please read this manual carefully before using the product.
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Copyright statement
No part of this instruction manual may be reproduced or transmitted, in any form or by any means,
electronic or mechanical, including photocopying, recording, or information storage and retrieval
systems, for any purpose other than the purchaser's own personal use, without prior written
permission from the manufacturer.
Disclaimer statement
The manufacturer specifically disclaims all warranties, either express or implied, including, but not
limited to, implied warranties for the marketability and suitability for a particular purpose, with
respect to the software, the accompanying product manual(s) and written material, and all other
accompanying hardware. The manufacturer reserves the right to revise or make improvements to
its product at any time and without obligation to notify any person of such revisions or
improvements.
In no event shall the manufacturer be liable for any consequential or incidental damages, including
any loss of business profits or any other commercial damages, arising out of the use of its
products.
All company or product names are trademarks or registered trademarks of their respective
owners.

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Contents
1. Introduction ..................................................................................................................................... 2
1.1 Conventions used in the manual............................................................................................ 2
1.2 Contents of the box.................................................................................................................. 2
1.3 Minimum system requirements .............................................................................................. 2
2. Safety................................................................................................................................................ 3
3. Installation of the driver ................................................................................................................. 3
3.1 Windows 95 / 98 / Me / 2000 .................................................................................................... 3
3.2 Installation of the MS ISDN Accelerator Pack 1.1 ................................................................. 5
4. Connecting....................................................................................................................................... 6
4.1 Windows 95 / 98 / Me ............................................................................................................... 6
4.1.1 NDIS WAN miniport adapter ............................................................................................. 7
4.2 Windows 2000........................................................................................................................... 8
5. Configuration Program................................................................................................................. 10
6. RVS-COM Application software................................................................................................... 12
7. Internet ........................................................................................................................................... 12
8. Specifications ................................................................................................................................ 13
9. Trouble-shooting........................................................................................................................... 14
Trust Customer Care Centres ............................................................................................................. 15

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1. Introduction
This instruction manual is intended for users of the Trust ISDN PC-Card modem. Basic knowledge of
computers is necessary to be able to install this product. Please consult the chapter ‘trouble-shooting’ if you
have any problems. The last page of this electronic instruction manual, as well as the back of the printed
quick installation manual, contains more information about Customer Care Centres
1.1 Conventions used in the manual
The following conventions have been used in the manual to indicate instructions:
<key> Here you should press a key. The name of the key is given between brackets.
‘System’ This is a specific term used in a program. These are terms used by, for example, Microsoft
Windows 98.
[DIR] Type the text shown between brackets [….].
(term) The text between the parentheses (….) is the English term, e.g. (File) used in the figure
referred to.
Extra information will be shown as follows:
NOTE: Extra information will be shown as follows.
The examples assume that the letter "D" has been assigned to your CD-ROM drive. If your system uses a
different letter for your CD-ROM drive, for example "E", you should replace "D" by "E".
1.2 Contents of the box
Check the contents of the box before going through the user manual. It should contain the following:
•ISDN PC-Card Modem
•ISDN RJ-45 cable
•Transport box
•Multi-lingual quick installation manual
•CD-ROM with drivers, applications and user manuals
•CD-ROM with RVS-COM (optional)
If anything is missing or damaged, please contact one of the Trust Customer Care Centres. You can find
more information at the back of this instruction manual.
1.3 Minimum system requirements
•Pentium 166 MHz MMX processor
•16MB system memory (32 MB is recommended)
•PCMCIA 2.1 type 2 card slot
•10 MB free Harddisk space
•4X CD-ROM drive
•Windows 95, 98, Me, or 2000
•ISDN telephone line

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2. Safety
Read the following instructions carefully before using the device.
1. Do not use this device in a damp environment.
2. Do not attempt to repair this device yourself.
3. Position the device in such a way that the cables cannot become damaged.
4. The ISDN modem is designed to be connected to a digital ISDN network. Do not connect the ISDN PC-
Card Modem to a regular, analogous telephone system.
5. It is recommended to remove the ISDN telephone cable from the socket during thunderstorms in order to
prevent damage as a result of a lightning strike.
3. Installation of the driver
3.1 Windows 95 / 98 / Me / 2000
1. Place the CD-ROM in your CD-ROM driver and the installation program will start automatically. If this is
not the case, then start ‘Setup.exe’ on the CD.
2. Select the language of your choice. Figure 1 will appear on screen.
Figure 1: software installation screen
3. Click on ‘ISDN PC-Card Modem’ in order to install the driver. Figure 2 will appear.
Figure 2: Welcome screen
4. Click on ‘Next’. Figure 3 will appear.

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Figure 3: select a location
5. Indicate the location where the driver is to be installed and click on ‘next’. Figure 4 will appear.
Figure 4: location of the program folder
6. Select the folder in which the ISDN PC-Card Modem is to be installed and click on ‘next’. Figure 5 will
appear.
Figure 5: survey of the installation
7. Click on ‘next’ to install the driver.
8. Figure 6 will appear after the installation. Click on ‘finish’ to re-start the computer and to complete the
installation.

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Figure 6: installation completed
9. The installation of the driver for Windows 98 / Me / 2000 is now completed. If you are installing the card
under Windows 95, then continue with chapter 3.2. If you are using Windows 98 / Me or 2000, then
continue with chapter 4, which concerns placing the PC-CARD in the computer.
3.2 Installation of the MS ISDN Accelerator Pack 1.1
NOTE: The MS ISDN Accelerator Pack 1.1 can only be installed under Windows 95.
1. The installation procedure under Windows 95 automatically starts the required MS ISDN accelerator
Pack 1.1. A screen image as shown in figure 7 will appear. Click on ‘yes‘.
Figure 7: Installation of the MS ISDN Accelerator Pack 1.1
2. A screen image as shown in figure 8 will appear. Click on ‘yes’.
Figure 8: agreement
Now follow the steps that appear on screen and continue with the next chapter after the installation.

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4. Connecting
4.1 Windows 95 / 98 / Me
1. Place the ISDN PC-CARD in a free PCMCIA slot of your computer as shown in Figure 9.
2. Connect plug A in Figure 10 to the ISDN PC-CARD.
3. Connect plug B in figure 10 to your ISDN connection.
4. Windows 95, 98 and Me will automatically install the Trust ISDN PC-Card Modem driver.
Figure 9: Placing the ISDN PC-card in the appropriate slot
Figure 10: Connecting the ISDN cable

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4.1.1 NDIS WAN miniport adapter
When using Windows 95 / 98 and Me, it is necessary to create a ‘NDIS WAN mini port adapter’ manually.
This component is called the ‘Trust ISDN PC-Card Modem (Net)’ for the Trust ISDN PC-Card. This
component enables you to dial up using two lines, for example, which makes it possible to connect to the
Internet with a speed of 128bps.
The installation of this component will proceed automatically with the new version of the Trust ISDN PC-Card
modem. After installing the Trust ISDN PC-Card Modem, you can check which version you have under ‘start’,
‘settings’, ‘configuration screen’, ‘system’, and ‘device management’. Open the component ‘network adapters’
and check if the ‘Trust ISDN PC-Card Modem (Net)’ is listed here.
If the component ‘Trust ISDN PC-Card Modem (Net)’ is indeed listed here, then you may skip this chapter. If
the component ‘Trust ISDN PC-Card Modem (Net)’ is not listed here, then follow the steps below:
1. Go to ‘start‘, ‘settings‘, ‘configuration screen’ and select ‘add new hardware‘.
2. Click on ‘next’ two times.
3. Select ‘No, select driver from…..’.
4. Click on ‘next’.
5. Select ‘network adapter’ and click on next.
6. Select ‘Trust Computer Products’ from the list of manufacturers. Select ‘Trust ISDN PC-Card Modem
(Net)’ from the list of models. Click on ‘OK’.
7. Click on ‘Finish’.
8. Windows is installing the ‘NDIS WAN Mini port adapter’ that will enable you to dial up with two lines so
that you can make the most of your ISDN modem.
9. It is necessary to configure the ISDN modem. Click on ‘next’.
10. Select the ‘switch protocol’; this is usually ‘DSS1: Euro-ISDN’ for Europe, consult your telephone
company if necessary.
11. Click on ‘next’.
12. You may now fill in your telephone number or numbers. Click on ‘next’.
13. The configuration of your ISDN modem has been completed. Click on ‘finish’.
Your computer will now re-start. If you wish to connect to the Internet, then continue with chapter 7 ‘Internet’.

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4.2 Windows 2000
1. Connect plug A in figure 10 to the ISDN PC-CARD.
2. Connect plug B in figure 10 to your ISDN connection.
3. Place the ISDN PC-CARD in a free PCMCIA slot of the computer as shown in figure 11.
4. A screen as shown in figure 11 will appear. Click on ‘yes’.
Figure 11: digital signature ISDN PC-Card Modem (modem)
5. A screen as shown in figure 12 will appear. Click once again on ‘yes’.
Figure 12: digital signature ISDN PC-Card Modem (NET)
6. A screen as shown on figure 13 will appear. Consult your telephone company on which ISDN switch type
or D-channel protocol is to be selected and select the appropriate one to use.

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Figure 13: Switch type protocol
7. A screen as shown in figure 14 will appear. Fill in the appropriate telephone number of the ISDN line that
is to be used. Your telephone company will provide this.
Figure 14: multisubscriber
8. A screen as shown in figure 15 will appear. Click on ‘finish’.
Figure 15: finish
9. Click on ‘yes’ to re-start the computer. The installation has been completed. Continue with chapter 6 if
you wish to connect to the Internet.

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5. Configuration Program
The configuration program allows you to alter the advanced settings of your modem.
1. Go to the ‘start menu’.
2. Select ‘Programs’.
3. Select ‘Trust’.
4. Select ‘ISDN PC-Card Modem’. A screen as shown in figure 16 will appear.
Figure 16: Configuration Utility
5. With the tab sheet ‘Switch Type’, you can alter the communication protocol, enter your telephone
numbers, set the communication speed and adjust the voice encoding; In Europe, you are to use the ‘A-
law’ encoding.

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6. The tab sheet ‘general’ is displayed in figure 17. This screen allows you to activate MP (Multilink Protocol)
or BOD and to switch the status on or off.
Figure 17: tab sheet ‘general’.
7. Figure 18 displays the screen that will appear if you select the tab sheet ‘com port setting’. This tab sheet
allows you to change your B channel protocols.
Figure 18: tab sheet ‘com port setting’

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8. Figure 19 displays the tab sheet ‘tools’. This tab sheet provides access to the components ‘status’,
‘terminal’, ‘protocol’ and ‘port’. You can see which ISDN lines are in use in the component ‘status’. With
‘terminal’, you can give your modem instruction through Hayes commands. The component ‘port’ allows
you to select the desired com port.
Figure 19: Tab sheet ‘tools’
6. RVS-COM Application software
An optional ISDN communication program can be supplied with the ISDN PC-Card. This program can be
used to send faxes at a speed of 14400 bps and files at a speed of 2400 bps to an analogue modem. This
program is not necessary to use the Internet. The installation is started automatically be inserting the 'RVS-
COM' CD-ROM into your CD-ROM drive. Follow the on-screen instructions.
If you are asked for a code (key), this can be found either on the back of the CD-ROM box or on a separate
card, depending on the version of RVS-COM.
7. Internet
You may have to make a 'Dial-up' connection in order to connect to your ISP (Internet Service Provider). This
is included in Windows 98, Windows ME and Windows 2000 as standard and is usually automatically
installed when you double-click on the Internet icon. See Windows Help for more information. Some Internet
providers provide a complete software package for Internet access that makes your computer suitable for
Internet use.
NOTE: First, check whether your Internet provider supports the multilink PPP connection if
you wish to use both of the ISDN lines available with the ISDN PC-Card Modem.

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8. Specifications
Description: Answer:
Connection PCMCIA
Actions / passive Passive
Interface [U / ST] ST
Windows Plug & Play [y / n] Yes
Windows support 95, 98, ME, 2000
V.110 bit rate adaptation (Europe) [y / n] Yes
V.120 bit rate adaptation (America) [y / n] Yes
X25 / ISO8208 protocol [y / n] Yes
X75 protocol [y / n] Yes, via RVS-com
Fax compatible [y / n] Yes, via RVS-com
D-channel European protocols [ETSI / DSS1 /
1TR6 / CT1]
ISDN-1, 5ESS, DMS-100, DSS1, INS-Net 64
B-channels multilink PPP (128Kbps) [y / n] Yes
B-channels async to sync PPP [y / n] Yes
Approved in Europe CE number Yes, CE 0682
Product size [HxWxD(mm)] 6 x 54 x 85.6
Gross weight (kg) 0.3

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9. Trouble-shooting
Problem: Cause: Possible solution:
The PC-Card Service is not
installed.
Install PC-Card Service; consult
the manufacturer of your
notebook or cardreader.
The ISDN PC-Card modem is
not detected.
The Card has not been firmly
placed in the slot.
Press the PC-Card firmly in the
PC-Card slot.
‘Trust ISDN PC-Card Modem
(Net)’ was not added in
Windows 9X or Me.
Add this facility manually as
described in chapter 4.1.1.
The connecting speed to the
Internet does not exceed 64K.
Multilink is not turned on in
Windows 9X / Me and 2000.
Activate multilink. Consult the
Windows help function.
The modem is connected, but
no data appears on screen.
The communication parameters
are not set correctly.
Check that all of the
communication-settings are
correct. Consult your ISP as
well if necessary.
The telephone line is in use. Wait until the line is free.
The error message ‘no dial
tone’ is displayed. The line that you are using has
not been properly connected.
Check that your ISDN line is not
being interrupted or if it is not
properly connected. Otherwise
consult your telephone
company.
Wrong number. Check the number.
The modem dials up, but no
connection is made.
The communication protocol is
incorrect.
Contact your telephone
company for the correct
communication protocol.
Table 1: trouble-shooting
Register your product at www.trust.com, so that you can receive optimal guarantee and service support, such
as up-to-date FAQ and the most recent drivers. What’s more, you will be automatically informed of
developments to your product and other Trust products. You will also have the chance of winning some
spectacular prizes.
If you still have problems after trying these solutions, please contact one of the Trust Customer Care Centres.
You can find more information at the back of this instruction manual. Please have the following information
available:
•The article number. This is 12284.
•Hardware data; CPU; RAM;
•Operating system + version;
•A good description of what does not work.
•A good description of when the problem occurs exactly.

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Trust Customer Care Centres
Inhabitants of Great Britain and Ireland should contact:
From:
9:30 a.m. -
5.00 p.m.
Great Britain Office
Internet www.trust.com
E-mail [e-mail]
Fax [phone]
Tel. [phone]
Inhabitants of Italy should contact:
From:
9.00 a.m. -
1.00 p.m. /
2.00 p.m. -
6.00 p.m.
Italian Office
Internet www.trust.com
E-mail custom[email protected]
Fax [phone]
Tel. [phone]
Inhabitants of France and North Africa should contact:
From:
9:00 a.m. -
5.00 p.m.
French Office
Internet www.trust.com
E-mail custom[email protected]om
Fax [phone]
Tel. [phone]
Inhabitants of Germany should contact:
From:
9:00 a.m. -
5.00 p.m.
German Office
Internet www.trust.com
E-mail customerc[email protected]
Fax [phone]
Tel. 0800-00TRUST (=0800-0087878)
Inhabitants of Spain should contact:
From:
9:00 a.m. -
5:00 p.m.
Spanish Office
Internet www.trust.com
E-mail custom[email protected]
Fax [phone]
Tel. [phone]
Inhabitants of the Netherlands should contact:
From:
9:00 a.m. -
5:00 p.m.
Dutch Office
Internet www.trust.com
E-mail [e-mail]
Fax [phone]
Tel. 0800-BELTRUST (=0800-23587878) or 078-6549999
Inhabitants of all other European countries should contact:
From:
9.00 a.m. -
5.00 p.m.
European Head Office
Internet www.trust.com
E-mail [e-mail]
Fax [phone]
Tel. [phone]