D-Link DWR-920 Operating instructions

Ask the experts
DWR-920 - Wireless N300 4G LTE Router
eu.dlink.com
How can I get further support from D-Link?
Contact D-Link support here - https://eu.dlink.com/uk/en/
support/contact
Visit the product page on the D-Link website for latest
firmware, and instruction manuals
Warranty period and how to get warranty support?
D-Link products come with a standard 2 year Warranty, unless
otherwise specified
Contact D-Link support here - https://eu.dlink.com/uk/en/
support/contact
Where can I find firmware updates and additional
product documentation?
Visit the product page on the D-Link website for latest
firmware, and instruction manuals Contact D-Link support
here - https://eu.dlink.com/uk/en/support/contact
Do I need to have a SIM card to get Internet connection?
Yes, A data sim is required
Compatible SIM card size standard and eSIM support?
Standard mini sim
Which carriers are supported by this product?
This device is supplied unlocked and will support any UK
Carrier. Please ensure the device is upgraded to the latest
firmware for maximum compatibility
Is a data only SIM card needed or will a data + voice +
message plan work as well?
A data only sim card is fine to produce a 4G network
Can this product support carries from other countries?
Yes, please check the support frequencies below;
• LTE Bands:
• Release 10, Cat 4: Band 1/3/5/7/8/20/38/40
• Pentaband UMTS/HSPA/HSPA+/DC-HSPA+
• Bands 1/5/8 (850/900/2100)
• Quadband GSM/GPRS/EDGE
• 850/900/1800/1900
Can this product support carries from other countries?
Yes, please check the support frequencies below;
• LTE Bands:
• Release 10, Cat 4: Band 1/3/5/7/8/20/38/40
• Pentaband UMTS/HSPA/HSPA+/DC-HSPA+
• Bands 1/5/8 (850/900/2100)
• Quadband GSM/GPRS/EDGE
• 850/900/1800/1900
Why am I getting slower speed with this product than
with the mobile phone?
If you have one of the latest mobile phones, it will often have
a higher Cat standard than that of a mobile phone, so the
speeds attainable are higher.
Creating a hotspot, will cause your device to be unusable as a
phone during this period, as answering a call will interrupt the
hotspot and will cause the battery to discharge quite rapidly.
How can I improve the 4G signal by finding a better
placement of the product?
Yes, 4G/5G signals are often strongest outside, so positioning
your device near a window is optimal.
Once the device is setup, we recommend running a few
speedtests to find the best position within your home (www.
speedtest.net)
Does geographical location have an impact on the speed
of the 4G connection?
Yes, before purchasing a 4G router/hotspot, please check the
availability of 4G/5G in your local area, to better ascertain the
signal strength available.
OFcom provides a checker here - https://www.ofcom.org.uk/
phones-telecoms-and-internet/advice-for-consumers/advice/
ofcom-checker.
Does this product offer L2TP over IPSEC VPN support?
Yes
Does this product offer port forwarding option?
Yes, this can be set up via your browser
Is bridge mode / Modem only mode available?
No, the device does not have a built-in ADSL/VDSL modem.
How many users / devices can be connected to this
product?
The max. number of connected devices to this unit depends
on the bandwidth needed by each device, signal strength
and environment
It is generally accepted that 10 devices is a good limit per
device
Will the device fall back to the original connection?
No the product will require a restart in order to continue on
the primary WAN.
Turn the power button to “off” for 10 seconds then turn back
on to begin normal operation.

eu.dlink.com
Does this product automatically reconnect if the
mobile signal is lost due to inactivity? (Installation in an
unmanaged premises)
Yes - It will reconnect when the signal is requested or
available again.
Can this product be used as a failover solution?
No - We would suggest the DWR921 or 953v2 as a failover
solution
Can this product be used for gaming?
Yes - We recommend a ping and speedtest, such as Ookla
(www.speedtest.net)
Can this product be used in a caravan?
Yes, If you have a caravan
It uses a standard 5v adaptor plug
Can this product be wall mounted?
Yes
Can this product be connected to an existing DSL / Fibre /
cable modem?
Yes, the device has a separate WAN port which allows you to
connect a xDSL modem.
In your prefered browser navigate to 192.168.0.1 in your
search bar to get to the admin page. Login with your
password (admin/admin by default)
In the WAN settings of your device you can change the type
of connection (DHCP or PPPoE) and enter any username and
password settings required for your connection.
Which kind of products can be connected via Ether and /
or Wi-Fi?
Any product can be connected, as long as they are complaint
with Wi-Fi standards
Tipically connected products would be Cameras, Vopi phones,
Laptops Ipads etc.
Devices without wireless compatibility can be plugged into
the ethernet port
Which dynamic DNS providers are supported?
All Dynamic DNS providers are supported using the “custom
DNS provider settings”.
Is it possible to remove the external 4G antennas and
replace them with high gain indoor or outdoor antennas?
The DWR-920 has detachable antennas that can be replaced
Which connector type standard is used for the external
antennas?
The DWR-920 is compatible with third party aerial
manufacturers who use the SMA Standard type connectors.
Is it possible to turn off the Wi-Fi wireless connection for
safety reasons?
Yes, the device’s broadcast settings can be disabled from
within the settings.
Open your prefereed browser and connect to the device on
its default IP address of 192.168.0.1.
Navigate to the‘Wireless’settings and disable the SSID
broadcast.
Are the 2.4GHz and 5GHz SSIDs broadcast with different
names?
This device does not have a 5Ghz broadcast available to it as it
is 2.4Ghz only
How many Ethernet ports are available? Which is the
maximum supported speed?
Two 10/100/1000 Ethernet LAN ports • Optional WAN port for
fixed-line broadband
I need to extend the wireless coverage further. Is there
any recommended range extender?
Yes, we would recommend you talk to our support team for
the best option, as it can often depend on your environment
Visit https://eu.dlink.com/uk/en/support/contact to raise a
support case or livechat