D-Link VoiceCenter DVX-2000MS User manual

2D-Link DVX-2000MS User Manual
Table of Contents
Product Overview ........................................................5
Package Contents....................................................5
System Requirements ............................................. 5
Introduction..............................................................6
Important Considerations ........................................ 8
Emergency Considerations................................8
Privacy Considerations ......................................9
Security Considerations...................................11
Performance Considerations............................13
Setting Passwords ...........................................14
Features.................................................................15
Hardware Overview ...............................................16
Connections.....................................................16
LEDs ................................................................17
Installation..................................................................18
Hardware Installation.............................................18
Connecting the DVX-2000MS Base Unit .........18
Connecting the DPH-125MS IP Phones..........19
Connecting the DVG-3104MS Gateway...........20
Software Installation ..............................................21
Installing Microsoft Response Point
Administrator....................................................21
Starting Microsoft Response Point
Administrator....................................................25
Configure the DPH-125MS IP Phones......... 27
Configure the DVG-3104MS Gateway.......... 32
Installing Microsoft Response Point Assistant .36
Starting Microsoft Response Point Assistant ... 40
Getting Started ..........................................................41
What Is a Phone? ..................................................41
What Is a User?.....................................................42
What Is an Extension Number?.............................44
What Is a Phone Line? ..........................................44
What Is a Phone Service?..................................... 44
Office Scenarios ....................................................45
Margie’s Travel .................................................46
Fourth Coffee...................................................47
Southridge Video .............................................48
Choosing Your Call Routing Plan .....................49
Introduction to Microsoft Response Point
Administrator..........................................................51
Phone System Page ........................................62
Base Unit Page ................................................64
Call Routing Page ............................................68
Upgrading Software .........................................69
Understanding Information Storage and
Retrieval........................................................... 71
Checking the Status of the Phone System ......73
Configuring IPSEC...........................................73
Using Microsoft Response Point Administrator..... 74
Phones...................................................................74
Adding a Phone ............................................... 75
Editing a Phone ...............................................76
Table of Contents

3D-Link DVX-2000MS User Manual
Table of Contents
Removing a Phone .......................................... 77
Users .....................................................................78
Adding a User .................................................. 78
Editing a User .................................................. 79
Removing a User ............................................. 80
User Properties................................................ 81
Specifying a Persons Name ......................... 81
Specifying a Job Role Name........................ 82
Specifying a Location Name ........................83
Specifying a Group Name ............................84
Publishing User Information in the Directory 85
Enabling the Directory.................................. 86
Disabling the Directory ................................. 87
Voicemail ............................................................... 88
Setting Voicemail Options ................................88
Specifying How You Retrieve Voicemail ........... 89
Setting a Voicemail Greeting............................ 90
Resetting the Extension Number Password..... 91
Phone Service ....................................................... 92
Adding Phone Service .....................................93
Editing Phone Service .....................................94
Removing Phone Service ................................95
Base Unit ............................................................... 96
Viewing the Event Log .....................................96
Viewing Storage Space Detail .........................97
Changing the Base Unit Password .................. 99
Configuring the E-Mail Server........................100
Change the Date and Time............................101
Backing Up the Base Unit..............................102
Restoring a Backup of the Base Unit.............103
Call Routing Plans ...............................................104
Setting Up a Call Routing Plan ......................104
Setting Up an Automated Receptionist
Plan ............................................................105
Setting Up a Receptionist Plan ..................106
Setting Up an Operator .............................. 107
Setting Up a Multiple Phones Ring Plan .... 108
Configuring Automated Receptionist
Properties ......................................................111
Setting Greetings for the Automated
Receptionist to Use ....................................112
Tips For Recording Greetings and Prompts113
Configure Bypass Receptionist .................. 115
Configuring External Access......................116
Setting Call Forwarding Options................. 117
Using Microsoft Response Point Assistant ..........118
Introduction..........................................................118
Upgrading Assistant.............................................119
Logging On to Assistant.......................................120
User Properties.................................................... 121
Specifying Your Name .................................... 121
Specifying a Group Name..............................122
Specifying a Job Role Name .........................122
Specifying a Location Name .......................... 123
Changing Your Extension Number Password.123
Publishing Your Name in the Directory...........124
Phone Calls ......................................................... 125

4D-Link DVX-2000MS User Manual
Table of Contents
Using Manual Dialing.....................................125
Dialing an Internal Call...............................125
Dialing an External Call.............................. 125
Using Voice Dialing ........................................126
Voice Dialing an Internal Call ..................... 126
Voice Dialing an External Call .................... 126
Answering a Call ............................................127
Transferring a Call..........................................127
Parking and Retrieving a Call ........................128
Forward a Call................................................129
Using the Public Address System..................130
Call Notifications ............................................ 131
Enabling Call Notifications..........................132
Contacts...............................................................133
Importing Contacts.........................................133
Adding and Editing Contacts .........................134
Deleting Contacts .......................................... 135
Voicemail ............................................................. 136
Setting Voicemail Options ..............................136
Specifying How You Retrieve Voicemail......137
Setting Your Voicemail Greeting ..................... 138
Tips For Recording Your Greeting ..............139
Reviewing Your Voice Messages....................141
In the Office................................................ 141
Out the Office .............................................142
From an E-Mail Program ............................ 143
Troubleshooting.......................................................144
Administrator........................................................144
Assistant ..............................................................148
Networking Basics .................................................. 152
Check your IP address ........................................152
Statically Assign an IP address ...........................153
Technical Specifications.........................................154
Contacting Technical Support................................156
Warranty ...................................................................157
Registration..............................................................162

5D-Link DVX-2000MS User Manual
Section 1 - Product Overview
• D-Link DVX-2000MS Base Unit
• D-Link DPH-125MS IP Phones (5 or 10)
• D-Link DVG-3104MS 4-Port PSTN Gateway
• CAT5 Ethernet Cables
• Power Adapters
• Phone Cable
• CD-ROM with Installation Wizard, User Manual, and QIG
System Requirements
• Computers with Windows®, Macintosh®, or Linux-based operating systems with an installed Ethernet
adapter
• Internet Explorer Version 6.0, Mozilla 1.7.12 (5.0), or Firefox 1.5 and above (for configuration)
Product Overview
Package Contents
Note: Using a power supply with a different voltage rating than the ones included
will cause damage and void the warranty for this product.

6D-Link DVX-2000MS User Manual
Section 1 - Product Overview
Introduction
D-Link® VoiceCenter™, a Microsoft® Response Point™ phone system, is designed for small to medium-sized businesses
with support for up to 50 users. VoiceCenter is an IP-based phone system that provides numerous advantages over
traditional PSTN (analog) phone systems. Unlike previous generations of complicated, hard-to-use IP-based products,
VoiceCenter is easy to install, manage, and maintain. VoiceCenter is also portable - businesses that need to relocate
offices can take the phone system along. In addition, VoiceCenter provides state-of-the-art features such as Voice-
activated Dialing, built-in Automated Attendant for answering and routing calls, Call Logs for managing phone usage,
and Automatic Phone, and Gateway Discovery allowing for a simplified setup process.
VoiceCenter is a scalable solution that supports up to 50 IP Phones and Users on a network. There are no fees or
licenses required for adding more phones to the system. Thus, as your company grows and hires new employees, you
only need to purchases more phones.
There are two different types of VoiceCenter bundles: the DVX-2000MS-5 and DVX-2000MS-10.They both include one
DVX-2000MS PBX/Base Unit and one DVG-3104MS PSTN Gateway. In addition, the DVX-2000MS-5 includes five IP
Phones while the DVX-2000MS-10 includes ten phones.There are no additional fees or licenses required to add more
phones or Gateways to the system. Simply add more as needed - up to 50 phones and 50 PSTN lines*.
The DVX-2000MS PBX/Base Unit is the heart of VoiceCenter that runs the Microsoft Response Point phone system
software. Using a networked PC, the DVX-2000MS can be configured and used to manage an entire phone system.
With the Automatic Phone and Gateway Discovery feature, it automatically detects when IP phones or PSTN gateways
are connected to a network for easy hardware setup. At the same time, the DVX-2000MS routes all inbound/outbound
calls as well as internal calls. It also provides a call log to review and manage phone usage.
The DVG-3104MS PSTN Gateway enables SMBs to connect PSTN lines* to a VoiceCenter IP-based phone system
on a network. The Gateway provides four PSTN (FXO) ports for connecting up to four separate PSTN lines*. More
Gateways can be added to a network to accommodate additional PSTN lines*.

7D-Link DVX-2000MS User Manual
Section 1 - Product Overview
The D-Link IP Phones include many standard and advanced features not found in analog phone systems. The One-
touch Voice-activated Dialing feature allows users to reach anyone in the company directory or their Microsoft Outlook
address book by simply saying their name.
Users can also transfer, park, and retrieve calls the same way. Voicemail to e-mail forwarding is another convenient
feature. Installing the IP Phone is a breeze since there is no need to run additional Ethernet cables to desktops. D-Link
phones provide two Ethernet ports for connecting to a network and PC. Setting up new phone extensions is just as
easy and only takes a few simple steps to complete.
By D-Link building a solid, dependable hardware platform, and Microsoft providing an easy-to-use phone software
solution, we have accomplished creating the next generation SMB phone solution. D-Link VoiceCenter, a Microsoft
Response Point phone system, is the clear choice for today’s productivity and efficient minded small to medium-sized
business.
*Requires a third party local phone service plan. D-Link Systems, Inc. is not a Telephone Service Provider or VoIP Phone Service Provider.

8D-Link DVX-2000MS User Manual
Section 2 - Installation
Important Considerations
Response Point offers many features, including the ability to manage, monitor, and control your phone system with
Administrator. With those features also comes some responsibility to promote users’ privacy and system security, as
well as to keep a landline phone available for emergency calls.
Please read this information carefully, as it applies to calling for help in emergency situations.
• Power, network, or telephone service outages: If there is an outage, disruption, or other degradation of the power,
network, or telephone services at your location, Response Point will not work.
• How to dial 911: Please inform all of your employees, visitors, and Response Point users that they can either dial
911 or 9-911 to access 911 emergency services.
• Maintain an alternative means of calling 911: You should maintain a backup means of calling 911 emergency
services (for example, by using a phone plugged into a standard telephone line or a cell phone) in case of a power
failure, telephone service outage, or other problem that may inhibit you from using Response Point.
• 811 feature: By dialing 811, you can call back the last phone that was used to dial 911. This information will be
stored for only 24-48 hours after 911 is dialed. Note: This feature may not work if the phone as not been registered
with the Response Point base unit by your phone system administrator.
• 911 location obligations that may apply to certain owners of Response Point: Your telephone company may be
required under applicable law to provide a telephone number and address associated with that telephone number
to emergency services when a caller dials 911. Please note that certain U.S. (state and/or federal) and foreign laws
may require the owner of a multi-line telephone system (MLTS), such as Response Point, to provide emergency
services with the physical location/address of the phone that was used to call 911, in addition to the caller’s telephone
number. Compliance with such MLTS laws is your responsibility as the owner of Response Point. Response Point
does not provide to emergency services the physical location/address of a phone that is used to call 911.
Emergency Considerations

9D-Link DVX-2000MS User Manual
Section 2 - Installation
The following considerations describe privacy issues that are unique to Response Point:
Privacy of Users
• The personal information that you enter in the User Properties dialog box is stored on the base unit and is not
encrypted. Any user who has access to the base unit password (for example, the phone system administrator) can
modify this information, which includes:
• Voicemail messages that you configure to be retrieved by phone. (Voice messages sent as e-mail attachments
are not stored on the base unit.)
• Names and nicknames that you think external callers might use when speaking to the Automated Receptionist.
• Personal contact information that you upload from your contact store.
• E-mail addresses that you specify to receive voicemail attachments.
• Bypass Receptionist phone numbers that connect directly to the extension numbers that you specify.
• If you select the Remember logon settings check box when logging on to Assistant, your credentials are encrypted
and are stored on the computer running Assistant.
• The directory is available to external callers.You can choose to add or remove your name and extension number
from this directory. However, the phone system administrator can override your choice without your consent—by
either adding your information to the directory or removing your information from it.
• Your user name and extension number are automatically added to the list displayed in Assistant; there is no way
to override this feature. Any user who logs on to Assistant can view this list.
Privacy Considerations

10D-Link DVX-2000MS User Manual
Section 2 - Installation
Privacy of Calls
Various components of the Microsoft®Response Point™phone system must exchange data so that you can place and
receive calls. Similar to many traditional phone systems, where people with access to the office phone network may be
able to listen to phone calls, people with access to your office LAN may also be able to listen to phone calls that you
place using Response Point.
Calls—which are comprised of data packets that pass between base units, phone line adapters, and phones—travel
over the office LAN and are not encrypted. For example, the caller ID information that is exchanged between the phones
and base unit is not encrypted. Likewise, a conversation that is transmitted from one phone to another phone is not
encrypted.
However, data that is exchanged between the base unit and Administrator or Assistant is encrypted.
Privacy of SMTP Servers
The information that is transmitted from the base unit to your SMTP server (such as, a Microsoft Exchange server on
the LAN or your ISP’s e-mail server on the Internet) will be encrypted or not depending on whether your SMTP server
requires encryption. Information that may not be encrypted includes the user name and password for logging on to the
SMTP server and voice messages sent as e-mail attachments. For more information about your base unit’s connection
to the SMTP server, contact the phone system administrator.
Privacy of Backups
The phone system administrator may choose to make a backup of the data on the base unit. Data saved in the backup
file is not encrypted. Therefore, we recommend that the phone system administrator store backups on a removable
hard drive that can be disconnected from the LAN and stored in a secure location (for example, on a disk that can be
stored in a locked drawer).

11D-Link DVX-2000MS User Manual
Section 2 - Installation
Security Considerations
Security and privacy are related topics. Privacy Considerations discusses the handling of users’ personal information.
This topic focuses on the issues involved securing your phone system.
While Voice over Internet Protocol (VoIP) brings the power of the Internet to phone services, it also introduces some
security issues. Unless your LAN is secure, employees or callers could change phone settings, listen to others’ voice
messages, and even access the public address system, if you have one.
Consider the following issues in creating a secure phone system:
Change Default Passwords
The first step toward securing Response Point is to change the default password of the base unit. The default base unit
password is admin, which you use from Administrator to connect to the base unit.
Also, encourage your employees to change their passwords using Assistant. An employee is typically assigned to
one extension number password, which is used to log on Assistant and to retrieve voicemail messages. The default
extension number password is 9999.
Security Considerations
Transfer of Base Units
Transfer of Base Units
Before transferring the base unit to another person—for example, if you give it to another small business owner or recycle
it—you may want to permanently delete all information using the Erase Data program (“ResponsePointEraseData.exe”)
that comes on the installation CD.

12D-Link DVX-2000MS User Manual
Section 2 - Installation
System Vulnerabilities
Response Point runs on your office LAN, and your organization may have a wireless LAN.While convenient and popular,
the security features in many wireless default implementations may not be adequate for your needs. Consider whether
your LAN security configuration, especially your wireless LAN security configuration, is correct for your business.
Firewall Issues
It’s a good idea to use firewalls to help protect your office LAN. A firewall blocks requests or communication attempts
from any unspecified programs.
If you use a third-party firewall to provide security, instead of the default Windows Firewall, Assistant and Administrator
may not be able communicate with the base unit.To avoid this problem, create firewall exceptions in your firewall program
for Administrator and Assistant. A firewall exception allows selected programs to connect with your computer.
If you are using a third-party firewall, refer to its documentation for instructions on creating firewall exceptions.
Security Certificates
When you first log on to Administrator and connect to a base unit, you are asked to establish a security relationship
between the base unit and the computer running Administrator.
If you proceed to establish that security relationship, the base unit copies a certificate (a digital document) to the
computer running Administrator. Once the two have the same certificate information, your computer automatically trusts
that the base unit is legitimate.
Security certificates are put on the base unit when manufactured and have a 15-year expiration date. If you think you’re
near the 15-year limit, contact the manufacturer’s customer support service.
Occasionally, when you log on, you might get a security error, which won’t allow you to connect to a base unit. This can
occur if the certificate exchange has been corrupted, for example. In this case, try connecting again, or restart the base
unit so that the certificate can be reinitialized. If you still get an error, a program or other device on the LAN might be
trying to fool you or intercept your base unit data. You will see explanatory messages when these conditions occur.

13D-Link DVX-2000MS User Manual
Section 2 - Installation
Response Point can handle many calls in a timely and reliable manner. However, there are several configuration and
other practices that can affect performance, including how the phone system handles calls, delivery of voice messages,
and so forth. The following issues may affect performance.
Issue: Slow Performance
There is no absolute limit to the number of phones or phone line adapters that can be added to the phone system.
However, the practical limit is 50 phones and 25 phone line adapters. If these limits are surpassed, performance of the
phone system will be sluggish.
Issue: Voice Recognition Performance
System recognition of the names requested by callers can be affected by the total number of contacts stored on the
base unit. If your phone system is experiencing reduced performance, ask users to reduce the number of contacts to
those names and numbers that are called frequently.
Issue: Administrator and Assistant Can’t Communicate/Firewall Effects?
If you choose to use a third-party firewall instead of the default Windows Firewall, Assistant and Administrator will not
be able communicate with each other. A firewall blocks all requests or communication attempts from any unspecified
programs. To avoid this problem, create firewall exceptions in your firewall program for Administrator and Assistant. A
firewall exception allows selected programs to connect with your computer.
Performance Considerations
Security of Backups
Phone system data is not encrypted when a backup is created. Therefore, we recommend that the phone system
administrator store backups on a removable hard drive, which can be disconnected from the LAN.

14D-Link DVX-2000MS User Manual
Section 2 - Installation
Voice over Internet Protocol (VoIP) brings the power of the Internet to phone services. Unless your LAN is secure,
however, phone users or callers could change phone settings, listen to others’ voicemail, and even access the public
address system if you have one. Setting passwords is an important action to take to secure your Microsoft®Response
Point phone™system.
Base Unit Password (Administrator)
To help protect your phone system, immediately change the base unit password when you set up Response Point. In
Administrator, a message will prompt you to change the default base unit password—”admin”—to a unique password.
Choose a strong password that you will remember.
Logon and Voicemail Passwords (Assistant)
Employees also have a password for logging on and accessing their voicemail messages left at their extension number.
If they have more than one extension number, because they are identified as another type of user, they will have a
different password for each extension number. For example, an employee might log on as “Diane Margheim” at extension
101, or as “Sales” at extension 201. In this case, Diane will have a unique password for “extension 101” and “extension
201.”
The default password for extension numbers, set in Assistant, is 9999. As phone system administrator, you can reset
the password to this default when necessary. Otherwise, it’s a good idea to encourage employees to change their
passwords regularly.
Setting Passwords

15D-Link DVX-2000MS User Manual
Section 1 - Product Overview
Features
• A Microsoft®Response Point™Phone System
• Designed with Simplicity in Mind - Easy to Install, Use and Manage
• Scalable - Add Up to 50 Phones or Phone Lines* to a Network
• No Fees or Licenses Required for Adding More Phones or Gateways
• Supports traditional PSTN lines and SIP trunking
• One-touch Voice-activated Dialing and Voicemail Access
• Automated Attendant for Directing/Incoming/Transfering/Parking or Retrieving Calls
• Voicemail to E-mail Forwarding
• 3-way Call-conferencing
• Call Log for Tracking Phone Usage
• Assistant program for Incoming Call Notification on a PC and Microsoft Outlook Contact
Integration
• Two-click Backup and Restore and Device Firmware Upgrade Utility
*Requires a third party local phone service plan. D-Link Systems, Inc. is not a Telephone Service Provider or VoIP Phone Service Provider.

16D-Link DVX-2000MS User Manual
Section 1 - Product Overview
Hardware Overview
Connections
Power Receptor
Receptor for the supplied
power adapter.
Ethernet Port
Used to connect the DVX-2000MS
Base Unit through Ethernet cable
to your Local Area Network.

17D-Link DVX-2000MS User Manual
Section 1 - Product Overview
Hardware Overview
LEDs
Power LED
A solid light indicates a
proper connection to the
power supply.
Local Network LEDs
A solid light indicates a connection to
an Ethernet-enabled device on ports
0-4. This LED blinks during data
transmission.
Compact Flash LED
This LED blinks during data
transmission.
Alarm LED
A solid red light indicates
an alert in the event viewer.
Power Button
Used to power ON or OFF the
DVX-2000MS Base Unit.

18D-Link DVX-2000MS User Manual
Section 2 - Installation
Hardware Installation
Connecting the DVX-2000MS Base Unit
Plug the power adapter into an AC outlet or power strip and plug the other end into the AC input on the back of the
DVX-2000MS Base Unit. The power LED will light up to indicate proper connection.
Connect one end of the Ethernet cable to the LAN Port on the back of the DVX-2000MS Base Unit and connect the
other end of the Ethernet cable to a Local Area Network via switch or hub. The LAN LED will light up to indicate proper
connection.
When you have connected the DVX-2000MS to your network, it should look like the diagram below:

19D-Link DVX-2000MS User Manual
Section 2 - Installation
Connecting the DPH-125MS IP Phones
Plug the power adapter into an AC outlet or power strip and plug the other end into the AC input on the DHP-125MS
IP Phone. The Power LEDs will light up to indicate proper connection.
Connect one end of the Ethernet cable to the LAN port on the IP Phone and connect the other end of the Ethernet
cable to your Local Area Network using a switch or hub. Repeats steps for additional DPH-125MS IP Phones.
When you have connected the IP Phones to your network it should look like the diagram below.

20D-Link DVX-2000MS User Manual
Section 2 - Installation
Connecting the DVG-3104MS Gateway
The DVG-3104MS Gateway translates incoming phone calls so they can be sent over your organizations’s LAN, and
translates outgoing calls into the format used by traditional phone service.
Note: Avoid disabling your existing phone service while setting up the VoiceCenter. If you have an alternative jack
available, use it to set up and test the VoiceCenter phone system.
Plug the power adapter into an AC outlet or power strip and plug the other end into the AC input on the back of the
gateway. The power LED will light up to indicate proper connection.
Connect one end of the Ethernet cable to the LAN Port on the back of the gateway and connect the other end of
the Ethernet cable to your Local Area Network using a switch or hub. The LAN LED will light up to indicate proper
connection.
Connect the phone cable to an available PSTN (FXO) Port on the back of the gateway and connect the other end to
a phone jack.
When you have made all the connections to your network, it should look like the diagram below: