NEC Xen Alpha User manual

FEATURES AND SPECIFICATIONS
MANUAL
Xen Alpha™
Xen Alpha™Xen Alpha™
Xen Alpha™
NEC Australia Pty Ltd
A6-506000-642-02
Release 1.0
February 2000

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Page ii Features and Specifications Manual
A6-506000-642-02

Installation Manual • • • Preface & Disclaimer Page iii
A6-506000-642-02
Xen Alpha Release 1.0
NEC shall not be liable for any direct, indirect, consequential or incidental damages about the
use of this equipment, manual or any related materials.
The information in this technical manual is advisory in nature and is subject to change. NEC may
make improvements and changes in the products described in this manual without notice.
Changes will be periodically made to the information in the new editions.
Efforts have been made to ensure that the contents of this manual are correct. Should you find
any error, NEC welcomes your comments to improve our communications, please contact NEC
on 1800 036 136.
Contents of this manual are subject to change without prior notice at the discretion of NEC
Australia Pty Ltd.
This document has been prepared for theuse of employees and customers of NEC Australia Pty
Ltd and may not be reproduced without the prior, written approval of NEC Australia Pty Ltd.
Copyright 1999
NEC Australia Pty Ltd
635 Ferntree Gully Road
Glen Waverley Vic 3150
Integrated Communication Products Group
Disclaimer

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Page iv Preface & Disclaimer • • • Installation Manual
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Features and Specifications Manual Page v
A6-506000-642-02
Xen Alpha Release 1.0
Table of Contents
Introduction
Xen System Features Introduction . . . . . A0-1
A
AA
A
All Call Page. . . . . . . . . . . . . . . . . . . . . . . A1-3
Ancillary Device Connection . . . . . . . . . . A2-5
Answer Hold. . . . . . . . . . . . . . . . . . . . . . . A3-7
Answer Key . . . . . . . . . . . . . . . . . . . . . . . A4-9
Attendant Positions . . . . . . . . . . . . . . . . A5-11
Automatic Callback . . . . . . . . . . . . . . . . A6-13
Automatic Day/Night Mode Switching . . A7-15
Automatic Hold. . . . . . . . . . . . . . . . . . . . A8-17
Automatic Pause – Behind PBX. . . . . . . A9-19
Automatic Redial . . . . . . . . . . . . . . . . . A10-21
Automatic Release. . . . . . . . . . . . . . . . A11-23
B
BB
B
Background Music – External Speakers B1-25
Background Music – Multiline
Telephone Speakers . . . . . . . . . . . . . B2-27
Barge-In (Interrupting an External Call) . B3-29
Battery Backup – System Memory. . . . . B4-31
Battery Backup – System Power . . . . . . B5-33
Busy Lamp Field – Multiline Telephones B6-35
C
CC
C
Callback Request. . . . . . . . . . . . . . . . . . C1-37
Call Elapsed Timer. . . . . . . . . . . . . . . . . C2-29
Call Forward – All Calls . . . . . . . . . . . . . C3-41
Call Forward – Busy/No Answer . . . . . . C4-43
Call Forward – External . . . . . . . . . . . . . C5-47
Caller Identification. . . . . . . . . . . . . . . . . C6-51
Caller ID Scrolling . . . . . . . . . . . . . . . . . C7-53
Call Pickup Group . . . . . . . . . . . . . . . . . C8-55
Call Restriction. . . . . . . . . . . . . . . . . . . . C9-57
Call Restriction Override using System
Speed Dial . . . . . . . . . . . . . . . . . . . . C10-59
Call Transfer. . . . . . . . . . . . . . . . . . . . . C11-61
Call Waiting Indication . . . . . . . . . . . . . C12-63
Character Registration. . . . . . . . . . . . . C13-65
Clock/Calendar Display. . . . . . . . . . . . C14-69
Confirmation Dial. . . . . . . . . . . . . . . . . C15-71
Conference Add-On . . . . . . . . . . . . . . C16-73
Consecutive Speed Dial . . . . . . . . . . . C17-77
D
DD
D
Delayed Ringing . . . . . . . . . . . . . . . . . . D1-79
Direct Inward Termination. . . . . . . . . . . D2-81
Direct Paging Access . . . . . . . . . . . . . . D3-83
Direct Station Selection. . . . . . . . . . . . . D4-85
Distinctive Ringing. . . . . . . . . . . . . . . . . D5-87
Door Lock Release . . . . . . . . . . . . . . . . D6-89
Door/Monitor Telephone . . . . . . . . . . . . D7-91
Do Not Disturb (DND) . . . . . . . . . . . . . . D8-93
DP to DTMF Switching . . . . . . . . . . . . . D9-95
E
EE
E
Extension Hunting. . . . . . . . . . . . . . . . . E1-97
Extension Name Assignment . . . . . . . . E2-99
External Paging (Meet-Me) . . . . . . . . . E3-101
External Ringer . . . . . . . . . . . . . . . . . . E4-103
F
FF
F
Flash Key . . . . . . . . . . . . . . . . . . . . . . .F1-105
Flexible Line Key. . . . . . . . . . . . . . . . . .F2-107
Flexible Numbering Plan. . . . . . . . . . . .F3-109
Flexible Ringing Assignment. . . . . . . . .F4-111
Flexible Timeout . . . . . . . . . . . . . . . . . .F5-113
Full Handsfree Operation . . . . . . . . . . .F6-117
H
HH
H
Handset Microphone Control. . . . . . . . H1-119
Handsfree Answerback. . . . . . . . . . . . H2-121
Handsfree Dialling and Monitoring . . . H3-123
Headset Connection . . . . . . . . . . . . . . H4-125
Holdfree Transfer . . . . . . . . . . . . . . . . H5-127
Hold with Recall (Exclusive and
Non-Exclusive) . . . . . . . . . . . . . . . . H6-129
Howler Tone Service. . . . . . . . . . . . . . H7-131

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I
II
I
Icon Display . . . . . . . . . . . . . . . . . . . . . .I1-133
I-Hold Indication. . . . . . . . . . . . . . . . . . .I2-135
Incoming Call Identification . . . . . . . . . .I3-137
Internal Recall . . . . . . . . . . . . . . . . . . . .I4-139
Internal Voice/Tone Signaling . . . . . . . .I5-141
Internal Zone Paging . . . . . . . . . . . . . . .I6-143
ISDN Basic Rate Interface. . . . . . . . . . .I7-145
ISDN Malicious Call Trace. . . . . . . . . . .I8-147
I-Use Indication . . . . . . . . . . . . . . . . . . .I9-149
K
KK
K
Key Function/Multifunction RegistrationK1-151
M
MM
M
Manual Line Seizure . . . . . . . . . . . . . .M1-153
Manual Pause . . . . . . . . . . . . . . . . . . .M2-155
Microphone Control . . . . . . . . . . . . . . .M3-157
Music on Hold . . . . . . . . . . . . . . . . . . .M4-159
N
NN
N
Nesting Dial . . . . . . . . . . . . . . . . . . . . . N1-161
Night Mode. . . . . . . . . . . . . . . . . . . . . . N2-165
O
OO
O
Off-Hook Ringing . . . . . . . . . . . . . . . . . O1-169
One-Touch/Feature Access Keys –
User Programmable. . . . . . . . . . . . .O2-173
P
PP
P
PC Programming . . . . . . . . . . . . . . . . . P1-175
Power Failure Transfer. . . . . . . . . . . . . P2-177
Preset Dialling . . . . . . . . . . . . . . . . . . . P3-179
Prime Line Assignment . . . . . . . . . . . . P4-181
Privacy On All Calls . . . . . . . . . . . . . . . P5-183
Programmable Pause for Speed Dial. . P6-185
Programming from Multiline Telephone P7-187
R
RR
R
Resident System Program. . . . . . . . . . R1-189
Ringing Line Preference. . . . . . . . . . . . R2-191
Room Monitor Telephone. . . . . . . . . . . R3-193
S
SS
S
Seized Trunk Name/Number Display . S1-195
Single Line Telephone Access . . . . . . S2-197
Single Line Telephone Adapter. . . . . . S3-199
Six/Sixteen Point Capacity . . . . . . . . . S4-201
Softkeys. . . . . . . . . . . . . . . . . . . . . . . . S5-203
SPD (Redial) Key . . . . . . . . . . . . . . . . S6-205
Specified CO/PBX Line Seizure . . . . . S7-209
Speed Dial – Station . . . . . . . . . . . . . . S8-211
Speed Dial – System. . . . . . . . . . . . . . S9-215
Station Message Detail
Recording (SMDR) . . . . . . . . . . . . S10-219
Step Call . . . . . . . . . . . . . . . . . . . . . . S11-221
Stored Hookflash. . . . . . . . . . . . . . . . S12-223
T
TT
T
Telephone Volume Control . . . . . . . . . .T1-225
Tenant Service . . . . . . . . . . . . . . . . . . .T2-227
Timed Alarm . . . . . . . . . . . . . . . . . . . . .T3-229
Tone Override . . . . . . . . . . . . . . . . . . . .T4-231
Trunk Outgoing Restriction . . . . . . . . . .T5-233
Trunk Queuing. . . . . . . . . . . . . . . . . . . .T6-235
Two-Color LEDs (Lamp) . . . . . . . . . . . .T7-237
U
UU
U
User Programming . . . . . . . . . . . . . . . U1-239
Appendices
Appendix A . . . . . . . . . . . . . . . . . . . . . . . . 241
Appendix B . . . . . . . . . . . . . . . . . . . . . . . . 245
Appendix C . . . . . . . . . . . . . . . . . . . . . . . . 249

Features & Specifications Manual, A-0, Page 1
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Xen Alpha Release 1.0
A-0 Xen System Features
Introduction
INTRODUCTION This section describes each feature and its operation. Features are listed alphabetically by
feature name.
DIFFERENCES IN
TELEPHONE
TYPES
In this chapter the operations are written showing the keys on the DTU-Type telephones.
Unless otherwise noted, the same key is also used on the DTU-Type or ETW-Type
telephones. Table A1-1: DTU-Type, DTB-Type and ETW-Type Telephone Keys shows the
keys on the different telephones. In some cases, keys on the different types of telephones
may perform the same function but are labelled differently. For example, the key used for
speed dialling is labelled Ton the DTB-Type telephones and Qon the DTU-Type
telephones.
Table A1-1: DTU-Type, DTB-Type and ETW-Type Telephone Keys
DTB-Type Keys DTU-Type Keys ETW-Type Keys
AAA
BBB
CCC
DDD
EEE
FFF
GGG
HHH
III
J0K
KJJ

Page 2, A-0 Feature&Specifications,
A6-506000-642-02
LLL
MUT
NPQ
OTN
PRO
QSM
ROR
SQP
TQ
UNS
VWW
▲or ▼MUV
Table A1-1: DTU-Type, DTB-Type and ETW-Type Telephone Keys
DTB-Type Keys DTU-Type Keys ETW-Type Keys

Features & Specifications Manual, All Call Page A-1, Page 3
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Xen Alpha Release 1.0
A-1 All Call Page
FEATURE
DESCRIPTION All Call Page allows simultaneous paging (internal and external) of all idle Multiline
telephones. The page is heard over the built-in speaker on the telephone and/or over
external paging speakers.
Paging allows persons, away from their desk but within hearing distance of the telephone or
external speakers to respond to a page. The user can answer the page by dialling a
specified number.
STATION
APPLICATION Multiline telephones can initiate, receive and answer a page. Single Line telephones can not
receive a page, but can answer or initiate a paging call.
OPERATION
PROCEDURE
1. Go off-hook.
2. Dial GG.
3. Page.
4. Go on-hook.
1. Go off-hook.
2. Dial GDand answer the call.
RELATED
PROGRAMMING All programming functions associated with this feature are listed in the following table. Some
functions must be programmed before the feature is operational and other functions are
optional. The optional functions can affect how the feature operates.
Paging:
Answering a page:
Function
Number Function Name Required
(Y)es or
(N)o
002-2 External Speaker Connection N
002-3 External Paging Tone Assignment N
002-4 Internal All Call Page Receive N
001-0 General Purpose Relay Assignment N
217 Internal Paging Tone Assignment N

Page 4, A-1 Feature & Specifications, All Call Page
A6-506000-642-02
SERVICE
CONDITIONS
!All Call Paging is directed only to telephones when “No External Speaker” is specified in
system programming.
!A busy condition is generated if an All Call Page (internal or external) has been
originated at another telephone.
!If an external paging call is made while a ringing tone is being sent over the external
speaker, ringing is temporarily suspended and the external paging call is performed.
Ringing resumes after the page is completed.
!All Call Paging is supported for single line telephones. Single line telephones can be
used to answer an All Call Page.
!A tone burst is generated as an alert tone to indicate the page.

Features & Specifications Manual, Ancillary Device Connection A-2, Page 5
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Xen Alpha Release 1.0
A-2 Ancillary Device Connection
FEATURE
DESCRIPTION This feature allows ancillary (peripheral) devices such as tape recorders, headsets, single
line telephones, to be connected to the system.
STATION
APPLICATION The feature is only available when using the DTU-Type Multiline telephones.
OPERATION
PROCEDURE
SERVICE
CONDITIONS
!When using ancillary equipment, the following units can be installed to provide
connection to the system.
!Headset and handsfree units cannot be used simultaneously.
!The APR-UA Unit can only be connected to DTMF (touchtone) telephones.
Refer to the operation for the device that is being connected.
Unit Description
ACA-UA Unit AC Adapter – an AC adapter for use with the APR-A Unit,
CTA-UA Unit, or HFU-UA Unit.
ADA-UA Unit Ancillary Device Adapter – provides connection for
cassette recorders.
APR-UA Unit Analogue Port Ringer – provides connection for a single
line telephone or modem.
CTA-UA Unit Computer Telephony Adapter (or TAPI – Microsoft
Telephony Application Programming Interface) – provides
connection for a PC.
HFU-UA Unit Handsfree Unit – provides connection for headsets
allowing handsfree operation .

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Features & Specifications Manual, Answer Hold A-3, Page 7
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Xen Alpha Release 1.0
A-3 Answer Hold
FEATURE
DESCRIPTION Answer Hold allows the Multiline telephone user to answer an external call by pressing the
answer key (R). If the user is on a call, that call is placed on hold when the new call
is answered.
STATION
APPLICATION This feature is available for all Multiline telephones.
OPERATION
PROCEDURE
1. Press Rto answer the call. If already engaged on a call, the existing call is placed
on hold.
SERVICE
CONDITIONS
!On DTU-Type telephones, the Answer Key (O) LED flashes when there is an
external line ringing. The Answer Key (R) on the DTB-Type telephones does not have
an LED.
!If using the Answer Key ( R) to answer an internal or external call, and the existing call
is an internal call, doorphone call, or paging call; the existing call is disconnected.
!The Answer Key (O) on DTU-Type telephones does not flash when an internal call
is received.
!The Answer Key (O) on DTU-Type telephones does not flash when an external call
is received at another Multiline telephone.
!The Answer Key (O) on DTU-Type telephones does not flash during a ringing
transfer call.
!This feature is not available during Automatic Redialling or conference calling.
!Incoming trunk calls are answered on a first-in-first-out basis when using the
Answer Key.
Answering a call when a call is in progress:

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Features & Specifications Manual, Answer Key A-4, Page 9
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Xen Alpha Release 1.0
A-4 Answer Key
FEATURE
DESCRIPTION Users answer trunk calls by simply pressing one key; the Answer Key (R).
STATION
APPLICATION This feature is available for all Multiline telephones.
OPERATION
PROCEDURE
1. Press Rand Nor lift the handset.
RELATED
PROGRAMMING All programming functions associated with this feature are listed in the following table. Some
functions must be programmed before the feature is operational and other functions are
optional. The optional functions can affect how the feature operates.
SERVICE
CONDITIONS
!If more than one call rings into the system, the system processes the calls in the order
they are received. As a result, when the user presses R, calls are answered in the
order they are received (first-in-first-out).
!If there is no external ringing call and Rpressed, “[BUSY]” is displayed in the
telephone LCD and a busy tone is heard.
!Incoming external calls toother tenant groups cannot be answered by pressing R(ring
tone is not provided for these calls).
!On DTU-Type telephones, the Answer Key (O) LED flashes. When an incoming
external callis received, the red LED flickers at a higher speed to differentiate from other
types of calls. The Answer Key (R) on the DTB-Type telephones does not have
an LED.
!An DTU-Type telephone must be programmed to provide an audible ring tone for
incoming calls before the OLED will flash.
!ICM, DID, DIT and CO Ring Transferred calls will not flash the Answer Key LED and the
Answer Key cannot be used to answer these types of calls.
Answering a call:
Function
Number Function Name Required
(Y)es or
(N)o
301 →306 Day Ringing for Trunk Lines 1 →6N
311 →316 Night Ringing for Trunk Lines 1 →6N

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Features & Specifications Manual, Attendant Positions A-5, Page 11
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Xen Alpha Release 1.0
A-5 Attendant Positions
FEATUR
DESCRIPTION This feature allows the first two Multiline telephones to be assigned as Attendant Positions.
These telephones can be used as “programming telephones” and can perform certain
attendant feature operations.
STATION
APPLICATION This feature is available for the DTU-Type and Xen System Multiline telephones.
OPERATION
PROCEDURE
"Automatic Callback, Page 13
"Callback Request, Page 37
"Call Forward – All Calls, Page 41
"One-Touch/Feature Access Keys – User Programmable, Page 171
"Speed Dial – System, Page 215
"Timed Alarm, Page 229
SERVICE
CONDITIONS
!Only Ports 1 and 2 (normally extensions 10 and 11) are used as Attendant Positions.
Listed below are the operations that can be performed using a telephone assigned as an
attendant position . The access code necessary to perform the operation is also provided.
Operation Access Code
System Reset for Call Forward – All Calls, Call
Forward – Busy/No Answer, and Do Not Disturb OFHO
System Reset for Callback Request OHHO
System Reset Timed Alarm OEHO
System One-Touch Dialling N/A
SMDR/PC Switching OIFO
SMDR Test Printing OIKO
Battery Low Indication Erase OGEO
System Speed Dialling N/A
Also refer to the specific attendant related features listed below:

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Features & Specifications Manual, Automatic Callback A-6, Page 13
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Xen Alpha Release 1.0
A-6 Automatic Callback
FEATURE
DESCRIPTION When calling a busy telephone and hearing a busy tone, users can set an Automatic
Callback. When both telephones are idle, the system signals the person who originated the
callback. When the callback originator answers, the system then signals the other telephone
user of the call.
STATION
APPLICATION This feature is available for all telephones and Single Line telephones.
OPERATION
PROCEDURE
1. Go off-hook.
2. Dial the extension number. Busy tone is heard.
3. Dial J.
4. After hearing the set tone, hang up.
SERVICE
CONDITIONS
!If an Automatic Callback is not answered within 30 seconds, the callback is released.
!Automatic Callback can be set for any tenant group.
!Automatic Callback can be set using a single line telephone.
!An individual user canset a maximum of two callbacks from their telephone at one time.
!Only one Automatic Callback be set to a specific telephone; duplicate attempts
are ignored.
!An Automatic Callback can only be answered at the telephone where it is set; other
user’s cannot pickup the call from their telephones.
!An Automatic Callback cannot be cancelled by the user once it is set.
!When a telephone is in Do Not Disturb mode, Automatic Callback cannot be set.
Setting Automatic Callback when an internal party is called and busy tone is heard:

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