Mitel SX-200 User manual

SX-200 ICP Feature Guide for the
SpectraLink™NetLink e340 and NetLink i640
Wireless Telephones

NOTICE
The information contained in this document is believed to be accurate in all respects but is not
warranted by Mitel Networks Corporation (MITEL®). The information is subject to change without
notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or
subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or
omissions in this document. Revisions of this document or new editions of it may be issued to
incorporate such changes.
No part of this document can be reproduced or transmitted in any form or by any means - electronic
or mechanical - for any purpose without written permission from Mitel Networks Corporation.
Trademark Information
Mitel is a trademark of Mitel Networks Corporation.
SpectraLink, NetLink e340 Wireless Telephone, and NetLink i640 Wireless Telephone are
trademarks of SpectraLinkt Corporation.
Other product names mentioned in this document may be trademarks of their respective
companies and are hereby acknowledged.
SX-200 ICP Feature Guide for SpectraLink NetLink Wireless Telephones
January, 2005
®,™ Trademark of MITEL Networks Corporation
© Copyright 2005, MITEL Networks Corporation
All rights reserved

Table of Contents
1
Table of Contents
Table of Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
About this Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System Feature Activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Line Appearances. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Feature Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Display Language. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Making and Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Make a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Answer a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Auto-Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Headset Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Speed Call - System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Speed Call - Personal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Speed Call Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Call Handling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Conference Split . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Add Held . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Swap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Call Forward - Forced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Call Forward - Toggle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Messaging - Advisory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Messaging - Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Additional Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Call Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Call Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Call Park - Specific Orbit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Call Park - Destination Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Table of Contents
2
Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Door Opener . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Day/Night Service Switching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Mute Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Paging - PA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Paging - Direct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Paging - Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Park and Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Record a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Reminder - Multiple . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
ACD Agent Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Login/Logout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Make Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Queue Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
After Work Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

About this Guide
3
About this Guide
This guide provides instructions on using system features of the SX-200 ICP from SpectraLink
Netlink e340 and Netlink i640 Wireless Telephones. System features are the special functions
that your telephone can access in addition to making and receiving calls—features such as
transferring a call or setting up a conference. The system-independent features of the Netlink
telephones—volume adjustment, ringer mode, LCD status indicators, etc.—along with battery
charging instructions are described in other guides supplied by the manufacturer of the
telephones. See the following section for information on obtaining these guides.
Where to Find More Information
Additional guides produced by SpectraLink for the Netlink telephones are available on the Mitel
Documentation website at http://edocs.mitel.com/UG/Index.html. They include Quick
Reference Guides and User Guides for the telephones and battery charger units.
System Feature Activation
The features that have been programmed in your system may be viewed and activated through
the Shortcut Menu and Softkey Functions of the Netlink telephones.
To activate or deactivate a feature:
1. Press to go off-hook.
2. Press FCN. The first four fixed features (Trans/Conf, Cancel, Message, Redial) are listed
on the display.
3. Press FCN repeatedly to step through the displays of programmed features.
4. To activate or deactivate a feature, press the shortcut key of the desired feature. When a
feature is activated, a plus sign (+) appears in the display after the shortcut.
5. Press to exit the feature list.
Feature Access Codes
Use of some features requires dialing access codes. The codes are variable and may be
different than those in this guide. Ask your Administrator for a list of codes you should use.
Users Monitoring Emergency Calls
If your Netlink set has been programmed to receive emergency call notification (for example
"911" calls), you should be aware that the audible notification will be muted if any of the non-
call function keys (Supr, FCN, Line, Softkeys) are pressed. However, the emergency call visual
indication will continue until the call is acknowledged.
Note: You can also use the Up, Select, and Down buttons located on the left side of the
handset to scroll through the displays and activate the features on the list.

Line Appearances
4
Line Appearances
Your telephone has a prime line and up to nine line appearances. The prime line is automatically
selected when you go off-hook. It’s the line that rings when someone dials your extension
number. Line appearances are additional lines accessed by using the LINE key.
To access a line appearance:
1. Press to go off-hook.
2. While off-hook, press the LINE key to view the shortcut keys and the assigned extensions
for the line appearances.
There are nine possible line appearances which correspond to the nine line indicators
across the top of the handset display. When a line is in use, the indicator changes to the
line number and a plus sign (+) appears after the shortcut key on the list (emulating a lit LED).
3. Press the LINE key again to display the second screen of the list if more than four line
appearances have been assigned to the handset.
4. To select a line, press the corresponding shortcut key.
You can also use the Up, Select, and Down buttons located on the left side of the handset
to scroll through the displays and activate the line appearances on the list.
5. Press to exit the list of line appearances.
Feature Programming
Up to 16 system features are available for programming to your telephone as shortcut keys.
To view the current programming of a shortcut key:
1. Press MENU.
2. Press FCN.
The first four features are displayed in the softkey display area. Each time the FCN key is
pressed, a different set of features is displayed, until all 16 possible features have been
displayed.
Note: Line appearances must be programmed by your system administrator.
Note: The first four softkeys are programmed as Trans/Conf, Cancel, Message, Redial
and cannot be reprogrammed.

Display Language
5
To program a feature to a shortcut key:
1. Press MENU.
2. Press the Supr softkey.
3. Press No until "Personal Keys?" appears.
4. Press Yes.
5. Press FCN.
6. Press the Down button on the left side of the handset to highlight an UNUSED KEY.
7. Press the Select button (left side of the set, middle button) to select the key.
8. Press Chng.
9. Press No repeatedly until the desired feature appears.
10. Press Yes to select the feature.
11. If prompted, enter the information required to complete the programming of the selected
feature—for example, a telephone number for a Speed Call.
12. Press Save.
13. Select another key to program or press Supr to exit the programming menu.
14. Press and hold to power off the phone.
15. Press to power it back on. By "power-cycling" the phone, you cause it to update
the shortcut menu with the programmed features.
Display Language
The display can show text in either English or French.
To change the display language:
1. Press MENU.
2. Press the Supr softkey.
3. Press No until "Language?" appears.
4. Press Yes.
5. Press Chng.
6. Press No until the desired language appears.
7. Press Yes.

Making and Answering Calls
6
Making and Answering Calls
Make a Call
To make a call using the prime line:
1. Press .
2. Dial the number.
To make a call using a line appearance:
1. Press .
2. Press LINE followed by and the number key corresponding to the required line.
3. Dial the number.
Answer a Call
To answer a call ringing the prime line:
• Press .
To answer a call ringing a line appearance:
1. Press .
2. Press LINE, and then the number key corresponding to the ringing line.
Tips:
• To see the Calling Line ID (if available), press the Nmbr softkey to display the caller’s
telephone number, and then the Name softkey to display the name. (Ringing stops when
the softkeys are pressed.)
You cannot communicate with the caller while the Calling Line ID is displayed.
To return to the call, press .
• You can mute the ringing of an incoming call by pressing MENU, , LINE, or the
Supr softkey.

Making and Answering Calls
7
Auto-Answer
When the Auto-Answer feature is active, incoming calls ring briefly, then are answered in
handsfree mode. After the caller hangs up, a short burst of tone sounds and the telephone
goes idle
To activate or deactivate Auto-Answer:
• Press the shortcut key for the Auto-Answer feature. (See “Feature Programming” on page 4
for information on programming a feature to a shortcut key.)
Headset Operation
To answer a call when a headset is connected (and Auto-Answer is deactivated):
• Press any key (other than , , or a softkey)
To end a headset call:
• Press .
Phonebook
Phonebook provides access to the voice mail directory which allows you to reach an extension
by entering the user's name rather than their extension number.
To use Phonebook:
1. Press the Phbk softkey.
2. Using the dialpad keys, enter up to six letters of the extension user’s name.
3. Put the telephone to your ear and listen for further instructions.
Redial
To redial the last number that you manually dialed:
• Press FCN, and then press 4.
Note: Auto-Answer works only if a headset is plugged into the telephone and Power
Save mode is turned off. When Power Save Mode is turned off (by pressing the Menu
key), the time and date appear on the display along with the Phbk and Supr softkeys.

Making and Answering Calls
8
Speed Call - System
System Speed Call numbers are programmed by the system administrator.
To dial a System Speed Call number:
1. Press .
2. Dial the Speed Call access code for the required number.
Speed Call - Personal
You can assign up to five telephone numbers to a short code for rapid dialing.
To store a Speed Call number:
1. Press .
2. Dial the Personal Speed Call-Store feature access code.
3. Enter a personal speed call index number from 1 to 5.
4. Enter "9" or other digit(s) used to access an outside line (if required) followed by the
telephone number
5. Press .
To dial a Personal Speed Call number:
1. Press .
2. Dial the Personal Speed Call-Invoke feature access code.
3. Enter a personal speed call index number.
Speed Call Keys
Speed Call Keys are programmed by you and accessed through the FCN key.
To store a Speed Call number:
1. Press MENU.
2. Press the Supr softkey.
3. Press No until "Personal Keys?" appears.
4. Press Yes.
5. Press FCN.
6. Press the Down button on the left side of the handset to highlight an UNUSED KEY.

Making and Answering Calls
9
7. Press the Select button (left side of the set, middle button) to select the key.
8. Press Chng.
9. Press Yes.
10. Do one of the following:
- To enter a new number, dial the number.
- To enter the last number dialed, press FCN, and then 4.
- To clear the existing number, press Clr.
11. If you want to number to be private, press Priv.
12. Press Save.
13. Press and hold to power off the phone.
14. Press to power it back on. By power-cycling the phone, you cause it to update the
shortcut menu with the correct speed-call labels.
To dial a Speed Call number:
1. Press .
2. Press FCN.
3. Do one of the following:
- Press the shortcut key of the desired speed call number.
- Press the Down button on the left side of the handset to highlight the number, and then
press the Select button (left side of the set, middle button) to select it.
The number is dialed.

Call Handling
10
Call Handling
Hold
To place a call on Hold:
• Press the Hold softkey.
To retrieve a call from Hold:
1. Press LINE. The Line number of the call on hold is shown at the top of the display.
2. Press the line number (shortcut key) of the line appearance.
To retrieve a call from Hold at another station:
1. Press .
2. Dial the Call Hold Remote Retrieve feature access code and the number of the station that
placed the call on Hold.
Transfer
To transfer an active call:
1. Press the Trans/Conf softkey.
2. Dial the number of the third party.
3. Do one of the following:
- To complete the transfer, press .
- To announce the transfer, wait for an answer, consult, and then press ..
- You can talk to individual parties by pressing the Trad softkey.
- To retrieve the call, press FCN, and then press the Cancel softkey.
To transfer an active call during headset operation:
1. Press the Trans/Conf softkey.
2. Dial the number of the third party.
3. Press .

Call Handling
11
Conference
To form a Conference when a two-party call is already in place, or to add another party to an
existing Conference:
1. Press the Trans/Conf softkey.
2. Dial the number of the next party.
3. Wait for an answer.
4. Press the Trans/Conf softkey.
To leave a Conference:
• Press .
Conference Split
To split a Conference and speak privately with each party:
• Press Splt.
Add Held
To move a call on Hold to another line appearance:
1. Press LINE, and then press the shortcut key of the available line appearance.
2. Press Addh.
3. Press LINE, and then press the shortcut key of the flashing line appearance.
To add a call on Hold to an existing conversation or Conference:
1. Press Addh.
2. Press LINE, and then press the shortcut key of the flashing line appearance.
Swap
To call another party when you are in an established two-party call:
1. Press the Trade/Conf softkey.
2. Dial the number.
To alternate between the two parties:
• Press Trad.

Call Handling
12
Call Forwarding
Call Forward redirects your incoming calls to an alternate destination, such as your voice
mailbox, another extension, or an external telephone number.
There are four types of call forwarding:
• Busy - forwards calls when your telephone is busy.
• No Answer - forward calls unanswered within a certain time period.
• Busy/No Answer - forwards all calls when your telephone is busy or when fail to answer
within a certain time period.
• Always - forwards all calls (use when you have no intention of answering your calls)
Each of the forwarding types may (if permitted by system programming) have one destination
for incoming internal calls and another destination for calls from outside the system.
A fifth type of call forwarding, Call Forwarding - I’m Here, operates the same as Call Forwarding
- Always, but is activated from another extension. It provides users of wireline phones some
of the mobility enjoyed by wireless phone users by allowing their calls to ring the phone at their
currrent location.
To program Call Forward:
1. Press MENU.
2. Press the Supr softkey.
3. Press No until "Call Forwarding?" appears.
4. If prompted, choose whether you want to program call forwarding for external or internal calls.
An asterisk next to External Calls? or Internal Calls? indicates that al least one type of call
forwarding is turned on.
5. Press Next until the desired type of Call Forward appears.
6. If a number is already programmed, press Chng.
7. Press Pgm.
8. Dial the destination number.
9. Press Save.
10. Press Supr.
11. Press .

Call Handling
13
To turn Call Forward on or off (once it has been set up):
1. Press MENU.
2. Press the Supr softkey.
3. Press No until "Call Forwarding?" appears.
4. Press Yes.
5. Press Next until the type of Call Forward appears.
6. Press Chng.
7. Do one of the following:
- To turn Call Forward on, press TnOn.
- To turn Call Forward off, press TnOf.
8. Press Supr.
9. Press
Call Forward - Forced
This feature (if available) forces an incoming call to a pre-programmed call forward destination.
The destination used is the Internal or External Call Forward - Busy destination. If neither is
programmed, the Call Forward - No Answer destination is used.
To forward a ringing call:
• Press the Fwd softkey.
Call Forward - Toggle
This feature is useful if you want call forwarding in effect for Busy and No Answer conditions
most of the time, but need to override it with Call Forward Always occasionally—for example,
when you're using a wireline (desktop) phone. Instead of changing the call forward programming
on your main phone to turn Call Forward Always on and off, you can program a key to do it.
You can also program keys to turn Call Forward Busy, No Answer or Busy/No Answer on and off.
To toggle call forward:
• Press the shortcut key for the Forward Always, Forward Busy, Forward No Ans, or Forward
Busy/NA features.
For information on programming a feature to a key, see “Feature Programming” on page 4.
Note: You may also program a Forward All key to enable and disable all call forward
types that have a destination programmed.

Call Handling
14
Messaging - Advisory
This feature is used to display a short message such as, "In a Meeting" or "On Vacation" on
extensions that call your telephone.
To turn Messaging Advisory on:
1. Press MENU.
2. Press the Supr softkey.
3. Press No until Advisory Msgs? appears.
4. Press Yes.
5. Press Next until the desired message appears.
6. Press TnOn.
7. Press .
To turn Messaging Advisory off:
1. Press MENU.
2. Press Supr.
3. Press No until Advisory Msgs? appears.
4. Press Yes.
5. Press TnOf.
Messaging - Callback
To leave a message waiting indication on a telephone when you hear busy or ringback tone:
• Press the Wait softkey.
• Press the Clbk softkey.
To respond to a message waiting condition on your telephone:
1. Press .
2. Press the Clbk softkey.
A call is placed to the message sender (voice mail system or extension user) that left the
oldest message.

Call Handling
15
To view information about the messages before responding:
1. Press the shortcut key for the Message feature. (See “Feature Programming” on page 4
for information on programming a feature to a shortcut key.)
2. Do one of the following:
- To call the message sender, press the Call softkey (if available)
- To delete the message, press the Erse softkey.
- To view the next message, press FCN, and then 3.

Additional Features
16
Additional Features
Account Codes
Account codes are typically used to charge the cost of outgoing calls to departmental cost
centers or project accounts. The account code can be optional or mandatory.
To use a mandatory account code:
1. Press .
2. Dial the Account Code digits.
3. If required, do one of the following:
- To submit the Account Code, press #.
- To cancel, press *.
To enter an Account Code during a call:
1. Press the Supr softkey.
2. Press No until Account Code? appears in the display.
3. Press Yes.
4. Enter the account code. Press <-- to erase incorrect digits.
5. Press Save.
Call Logging
Call Logging keeps track of the names (if available) and telephone numbers of all your incoming
calls or only those you missed.
To program your phone to log your incoming calls:
1. Press MENU.
2. Press the Supr softkey.
3. Press No until "Call Logging" appears.
4. Press Yes.
5. Press the Misd softkey to log missed calls only or the All softkey to log all calls.’
6. Press the Intl softkey to log calls from other extensions only, Extl to log outside calls only,
or Both to log internal and external calls.

Additional Features
17
To turn off call logging:
1. Press MENU.
2. Press the Supr softkey.
3. Press No until "Call Logging" appears.
4. Press Yes.
5. Press Off.
To display the call log:
1. Press the shortcut key for the Callers feature. (See “Feature Programming” on page 4 for
information on programming a feature to a shortcut key.)
2. Press the New softkey to display details for newly logged calls only or the Old softkey to
display details for previously logged calls.
The display shows the caller's number. Press the Name or Num softkey to display the
caller's name or number.
3. If more than one call is logged, use the Next and Previous softkeys to display the others.
To return a call in the call log:
1. Follow the instructions above to display the call you want to return.
2. Do one of the following:
- If the call is internal, press the Call softkey.
- If the call is external, dial 9 and then press the Call softkey.
- If the call is long distance, dial 91 and then press the Call softkey. You can dial up to
three digits before pressing Call.
To delete calls from the call log:
1. Follow the instructions above to display the call the call you want to delete.
2. Press the Yes softkey to delete the displayed call only or the All softkey to delete all other
New or Old calls.

Additional Features
18
Call Monitoring
This feature allows you to monitor another extension user's phone conversation, either with or
without the user's knowledge. If your system is programmed to notify users that they are being
monitored, they hear a beep when monitoring begins. Users that have a display telephone also
see your name and extension number in the display for the duration of the call. When monitoring
a call, you can listen to the conversation but you can't speak to either party, and they can't hear
you. However, you can join the conversation by forming a three-party conference.
A few conditions:
• The system may be programmed to disallow monitoring of any or all extensions.
• A user can only be monitored from one extension at a time. If you try to monitor someone
who is already being monitored, you receive busy tone and BUSY appears in your
display.
• If the user puts the caller on hold, transfers the call, or ends the call, you are discon-
nected and your monitoring session ends. Note that the system can be programmed
to allow monitoring to continue while the call is on hold.
• While you are monitoring, you can't make or receive calls. Anyone who calls your
telephone while you are monitoring receives busy tone. The caller can leave a callback,
but is unable to camp on or override your monitoring session. If you want to place an
outgoing call, you must first cancel your monitoring session.
To monitor a a call:
1. Press .
2. Dial the Call Monitoring feature access code followed by the number of the extension you
wish to monitor.
If the user is on a call, INTRUDING followed by the user's extension number appears in
your telephone display. If the user is not on the phone, you hear busy tone and the user's
extension number followed by the words IS IDLE are shown in your telephone display.
3. Press Trans/Conf to form a three-party conference with the user and the other party.
Or
Press Exit to end the monitoring session.
Note: If you wish to continue monitoring after exiting the conference, you must set up
the monitor again.