Nortel ICS 7.1 User manual

Norstar, Meridian and Companion are trademarks of
Nortel Networks
© Nortel Networks 2006
Modular ICS 7.1 System
Coordinator Guide
1-800-4 NORTEL
www.nortel.com/norstar
N0130946 01
Printed in Canada

N0130946 01 Modular ICS 7.1 System Coordinator Guide
Table of Contents
Getting started with Norstar 13
Using this guide 13
Emergency 911 Dialing 13
Understanding programming 14
Before you start 15
What you need to do programming 15
Using Buttons 16
Using the buttons under the display 19
The programming overlay 19
A map for using programming 21
Starting and ending a session 24
Ending a session 25
Frequently used programming operations 27
Changing the display time & date 27
Adding or changing a system speed dial 29
Program a name for a speed dial 31
Changing the name of a telephone 32
Changing the name of a line 33
Making changes to Call Forward No Answer 35
Making changes to Call Forward on Busy 37
Making Changes to Do Not Disturb on Busy 38
What would you like to do next? 39
Answering calls 41
Answering calls in Hunt Groups 41
Answering an incoming call 41
Line buttons 42
Rings you may hear 43
Sorting calls by distinctive ring patterns 44
Answering calls at a prime telephone 45
Expanding telephone capacity 46
Using a 7316E+KIM as a central answering position 46
Release button 51

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Modular ICS 7.1 System Coordinator Guide N0130946 01
Hearing aid compatibility 51
Viewing information about a call on the display 51
Using Call Information for a particular call 52
Displaying Call Information before or after answering 53
Displaying Call Information for a call on hold 53
Making Call Display information appear automatically 54
Changing which information is shown first about a call 55
Picking up a call ringing at another telephone 56
Answering ringing telephones using Directed Pickup 56
Answering any ringing telephone using Group Pickup 57
Changing a telephone pickup group 58
Trunk Answer 59
Answering a call using Trunk Answer 59
Answer DNs and Answer keys 60
Creating a Conference Call 61
Disconnecting one party 62
Independently holding two calls 63
Putting a conference on hold 63
Splitting a conference 64
Removing yourself from a conference 65
Listening to a call as a group 66
Canceling Group Listening 66
Using handsfree and mute 66
Answering calls without lifting the receiver 67
Making calls without lifting the receiver 68
Muting the set 68
Changing a regular call to handsfree 69
Changing a handsfree to a regular call 69
Using handsfree 69
Changing handsfree for a telephone 70
Handsfree Answerback 72
Turning Privacy on or off for a call 72
Creating a conference by releasing privacy 73
Making a call private 73
Checking call length using Call Duration Timer 73
Disconnecting by accident 74
Time 74
Making calls 75
Choosing a line using a line button 77

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N0130946 01 Modular ICS 7.1 System Coordinator Guide
Line pools 78
Using a line pool to make a call 79
Programming a memory button with a line pool 79
Making calls from an ISDN terminal 80
Dialing calls with a second dial tone 80
Changing how you dial your calls 80
Using Standard dial 81
Using Automatic dial 81
Using Pre-dial 82
When the dialed internal number is busy 82
Priority Call 82
Making a priority call 83
Giving a telephone the ability to make priority calls 83
Using Ring Again 84
Time savers for making calls 87
Storing a number on a memory button for Autodial 87
Adding an autodial button 87
Choosing a line for Autodial 88
Using intercom as the line for Autodial 88
Using Last Number Redial 90
Preventing a telephone from using Last Number Redial 90
Using Speed Dial 91
Making a speed dial call 92
Changing and adding System Speed Dials 92
Adding or changing User Speed Dial 92
Using Saved Number Redial 94
Dialing a saved number 94
Blocking Saved Number Redial 94
Handling many calls at once 97
Using Hold 97
Retrieving a held call 97
Listening on hold 98
Holding a call exclusively 98
Using Call Queuing 99
Transferring calls 101
Using the transfer feature 101
Transferring a call 101

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Modular ICS 7.1 System Coordinator Guide N0130946 01
Transferring external calls 102
Canceling a transfer 103
Using Camp-on 104
Parking a call 106
Retrieving a parked call 106
Using Call Park 106
System-wide call appearance (SWCA) codes 108
Using Callback 110
Forwarding your calls 111
Forwarding your calls within the system 111
Canceling Call Forward 111
Using Call Forward at your telephone 112
Overriding Call Forward 112
Changing the automatic Call Forward settings 113
Changing Forward no answer 113
Changing the delay before a call is forwarded 113
Forward on busy 114
DND on Busy 114
Call Forward and Voice Mail 115
Line Redirection 116
Turning on Line Redirection 117
Canceling Line Redirection 118
Allowing a telephone to redirect calls 118
Turning the redirect ring for a telephone on or off 119
How Line Redirection is different from Call Forward 121
Using Line Redirection 121
Centralized voice mail and auto attendant 122
Using a centralized voice mail system 122
Communicating in the office 123
Paging 123
Making a page announcement 123
Activating and deactivating the ability to page 124
Creating page zones 125
Using Page with external paging equipment 127
Sending messages 127
Sending a message 127
Canceling a message you have sent 128
Viewing your messages 129

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Replying to a message 129
Replying to a message using an analog telephone 130
Removing items from your message list 131
Removing items from your message list using an analog
telephone connected to an ASM 131
Viewing messages you have sent 132
Using Voice Call 134
Muting Voice Call tones 134
Answering a Voice Call with handsfree 134
Blocking Voice Calls using Voice Call Deny 135
Tracking your incoming calls 137
Using Call Log 137
Call Log options 139
Logging a call manually 139
Enabling and disabling autobumping 139
Viewing your Call Log 140
Viewing a Call Log item 140
Erasing log items 140
Making a call using Call Log 141
Creating a password to your Call Log 141
Changing your Call Log password 142
Deleting an assigned password 142
Using external Voice mail 144
Customizing your telephone 145
Finding out what a button does using Button Inquiry 145
Changing the set display contrast 146
Changing the language on the display 146
Programming a feature code onto a memory button 147
Programming feature buttons 147
Erasing a feature button 147
Labeling your set 149
Applying button labelling 149
Digital phones 149
Default button assignments 150
7316E button defaults 150
7316 digital phone button defaults 152
7208 button defaults 154
7100 digital phone button defaults 154

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Modular ICS 7.1 System Coordinator Guide N0130946 01
Rules of default button assignment 155
Moving line buttons 156
Changing the type of ring 157
Adjusting the Ring volume 158
Hiding the message or calls indication 158
User Preferences 159
Using User Preferences 159
Changing button programming 160
Changing User Speed Dial 161
Changing Call Log options 162
Changing how calls are dialed 162
Changing the language used on the display 162
Making the display lighter or darker 162
Changing the ring type 163
Programming Hunt Groups 165
Adding or removing members from a group 167
Moving members of a group 168
Assigning or unassigning lines to a group 169
Setting the distribution mode 170
Setting the hunt delay 171
Programming busy line setting 172
Programming the queue time-out 173
Programming the overflow set 173
Setting the name 174
Allowing/disallowing an auxiliary ringer 175
Assigning a distinctive ring pattern to a Hunt Group 175
Using Silent Monitor 176
Feature notes 179
Using the Hospitality features 181
Hospitality passwords 181
Room/desk information 183
Programming room information 183
Using the room/set programming 185
Programming the alarm feature 187
Using the Administration set to control alarms 188
Using the alarm 189

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Canceling an alarm 190
Turning off an alarm 190
Telephone features 191
Installing digital phones 191
Naming a telephone or a line 193
Moving telephones 193
Stopping calls from ringing at your telephone: Do Not Disturb
(DND) 194
Stopping calls 194
Refusing to answer a call 194
Canceling Do Not Disturb 194
Using Do Not Disturb 194
Using Background Music 195
Turning Background Music off 195
ISDN PRI and BRI 197
ISDN PRI 197
ISDN PRI features 198
Network Name Display for PRI 198
Name and number blocking for PRI 199
Emergency 911 Dialing 199
Two-way DID 199
Call by Call service selection for PRI 200
Dialing Plan and PRI 201
ISDN BRI 202
Line access from an ISDN terminal 203
ISDN BRI features 203
Network Name Display for BRI 203
Name and number blocking for BRI 204
Service provider features 204
Call Forward 204
Canceling Call Forward 205
Calling the number your calls are forwarded to 205
Automatic Call Back 205
Automatic Recall 205
MCID (profile 2) 206
Network Call Diversion (profile 2) 207
Overlap dialing (profile 2) 207
ISDN BRI terminals 207

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ISDN applications for BRI and PRI 207
Using System features 209
Using alternate or scheduled services 209
Preventing certain calls from being made 209
Making additional telephones ring 209
Changing the lines used by outgoing calls 210
Turning Services on and off 210
An example of how to turn on a Service manually 212
Turning Services on and off 213
Viewing the active Services on a two-line display 214
Viewing the active Services on a one-line display 214
Using passwords 217
Using a Basic password 217
Changing passwords 218
Clearing a Call Log password 219
Hospitality passwords 219
Silent Monitor password 220
Using special telephones 221
Direct-dial 221
Changing the direct-dial telephone assignments 221
Hotline 222
Bypassing a Hotline 222
Making a telephone a hotline telephone 223
Control telephone 224
SM Supervisor 224
Using Set lock 225
Changing Set Lock programming for a telephone 225
Using an auxiliary ringer 226
Turning the auxiliary ringer for a telephone on or off 226
Using Host System dialing signals 227
Link 227
Preventing a telephone from using Link 227
Pause 228
Long Tones 229
Programmed Release 229
Run/Stop 230
Wait for Dial Tone 230
Using tone dialing for a call 231
Using your Norstar system from an external location 231

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Controlling access to your Norstar system 232
Direct inward system access (DISA) 232
Class of Service (COS) 233
Maintaining security 233
Accessing Norstar remotely over the public network 233
Tones 234
Using Class of Service (COS) passwords 235
Changing your Class of Service 235
General System features 237
Set profile 237
Line profile 237
Pulse or tone dialing 238
Disconnect supervision 238
Hunt Groups 238
Internal numbers 239
Line assignment 239
Target line 240
Line pools 241
Overflow call routing 241
Telephones with no line buttons 242
Memory buttons 242
One-line display 243
Prime line 243
Private lines 243
Volume bar 244
Troubleshooting 245
Using the alarm telephone 245
Reporting and recording alarm codes 245
Testing the telephone 246
Testing the telephone display 246
Testing the telephone buttons 247
Testing the speaker in the telephone handset 247
Testing the telephone headset 248
Testing the telephone speaker 248
Testing the power supply to a telephone 248
Common feature displays 249

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Modular ICS 7.1 System Coordinator Guide N0130946 01
Glossary 253
Index 271

N0130946 01 Modular ICS 7.1 System Coordinator Guide
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Getting started with Norstar
Your Norstar digital key system has many powerful features that
can be customized to keep up with changes in your workplace.
Using this guide
The person who is responsible for adding or moving telephones
or making changes to the system is called the system coordinator.
This guide is designed to give the system coordinator all the
information he or she needs to carry out these kinds of jobs.
The first section contains step-by-step instructions about
changing the time and date, deciding how many rings it takes
before a call is forwarded, and other day-to-day programming.
Once you understand these basic steps, you can move on to the
many other features described in the second section of the guide,
and refer to the first section only from time to time.
You can look at the contents page for an overview of the features
that are available, or check the index for specific features or
messages displayed on your telephone.
Emergency 911 Dialing
Emergency 911 Dialing is the capability to access a public
emergency response system by dialing the digits 9 1 1.
Emergency 911 Dialing
State and local requirements for support of Emergency
911 Dialing service by Customer Premises Equipment
vary. Consult your local telecommunications service
provider regarding compliance with applicable laws and
regulations.

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Modular ICS 7.1 System Coordinator Guide N0130946 01
Understanding programming
When your system is installed, your installer or customer service
representative programs it to work with your telephone lines,
with your private network, if you have one, and with optional
equipment. They customize the system for your office. All
programming is recorded in the Modular ICS 7.1 Programming
Record.
You may want to further customize your system. For example,
you can change how some features work, or adapt the system to
changes in your office. Programming allows you to change
settings that probably need to be updated regularly because of
staff turnover or new business contacts. You can also assign
features and program buttons on individual telephones.
There are four ways to customize and maintain your Norstar
system:
• Initial programming is performed for you by your installer
or customer service representative. It deals mostly with
how the system interacts with lines, telephones, and other
equipment.
• Your programming as a system coordinator changes how
features work for the system, as needed. It requires a
System Coordinator password.
• A Basic programming password is available to allow
individuals other than the system coordinator to make
changes without giving access to sensitive programming
capabilities.
• Personal programming is available to anyone through the
Feature button on their Norstar telephone. It allows
individuals to change how their telephone works to suit
themselves.

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Before you start
Before you begin programming, plan what changes you want to
make. Record the changes in the Norstar Programming Record
so that you have the information at hand. For example, if you are
going to program system speed dial numbers, fill out the page in
the Norstar Programming Record so that you have all the
numbers and codes handy once you start programming.
What you need to do programming
Programming is performed using a telephone that can show two
lines of information on its display. Examples of telephones with
two-line displays are shown on page 16.
You need a programming overlay to show which buttons to press
when you are performing programming. See The programming
overlay on page 19.
When you use a telephone for programming, it is taken out of
service. This means it is unable to receive or make calls, and the
call forward features do not work. Do not use the main reception
telephone for programming because you may lose incoming
calls.

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Modular ICS 7.1 System Coordinator Guide N0130946 01
Using Buttons
The two-line telephone you use for everyday calling can be used
for changes and maintenance. Examples of telephones with two-
line displays are shown in the illustration.
Digital phones used for programming and maintenance
7316E
7316

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N0130946 01 Modular ICS 7.1 System Coordinator Guide
The next illustration numbers the buttons that are used for both
day-to-day communication and programming on the 7316E
digital phone. The following table describes what each numbered
area is used for.
7316E digital phone buttons
Display Shows instructions for everyday calling as well as
for programming.
Display buttons Have a variety of uses. The current use is shown
on the display above each button.
Dialpad
Used for dialing numbers when you are making
calls.
For programming, the dialpad is also used for
entering numbers and letters
Memory buttons Dial a number or feature code stored on the
button.
Feature button Allows you to enter a feature code while using or
programming the telephone.
Hold button Puts an active call on hold.
Release button Hangs up an active call or ends programming.
9
11
10
1
2
3
4
54
6
7
8
1
2
3
4
5
6
7

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Modular ICS 7.1 System Coordinator Guide N0130946 01
This guide uses the icons for 7316E digital phone buttons in
feature code examples. Your telephone may have different
labels, or the buttons may be in slightly different locations.:
Volume rocker switch
Turns the volume you hear through the handset
up or down.
During programming this switch is used to adjust
settings, such as for the display contrast.
Mute Mutes the transmitter in the handset.
Handsfree Allows you to speak to and hear a call without
using the handset or headphones.
Headset Activates the headset feature.
Button description 7316 and 7316E Digital phones
Feature j
Hold k฀
Volume Control s
Release f
8
9
10
11

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N0130946 01 Modular ICS 7.1 System Coordinator Guide
Using the buttons under the display
The three display buttons are used both for telephone features
and programming. What each button does depends on what the
display shows. Some display instructions that you may see when
making changes on the system include ,, or . In
this guide, display button instructions are underlined.
Display buttons
The programming overlay
When you begin programming, a group of buttons on the
telephone become the buttons for moving through programming
headings and settings. The programming overlay is a paper
cutout that is included with the Programming record. It relabels
the four buttons to name the actions you use during
programming.


Display text
Display button command
Display button

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Modular ICS 7.1 System Coordinator Guide N0130946 01
7316/7316E with programming overlay
The diagram below shows how the headings are used to navigate
the programming menus.
Heading
Back
Show
Next
Heading
Back
Show
Next
Business
Series
Terminals
Programming
Record
Place overlay over keys
with indicators
7316E programming
indicators
7316 programming
indicators
Press Show to move to the next
level under the current heading.
Press Next to
move to the next
item on the same
menu level.
Press Heading to move up
one level of the menu structure
Press Back to move
to the previous item
on the same menu
level.





Current heading