Dell 1355 Color User manual

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Dell™ 1355cn/1355cnw Multifunction
Color Printer
User's Guide

Contents 1
Contents
Dell™ 1355cn/1355cnw Multifunction Color
Printer ............................................................1
User's Guide .................................................1
Before Beginning .......................................19
A Notes, Notices, and Cautions . . . . . . . . . 21
1 Dell™ 1355cn/1355cnw Multifunction Color Printer
User's Guide 23
2 Finding Information . . . . . . . . . . . . . . . . . 25
3 Product Features . . . . . . . . . . . . . . . . . . . 29
4 About the Printer . . . . . . . . . . . . . . . . . . . 33
Front View . . . . . . . . . . . . . . . . . . . . . . . . 33
Rear View . . . . . . . . . . . . . . . . . . . . . . . . 34
Space Requirements . . . . . . . . . . . . . . . . . . 34

2Contents
Automatic Document Feeder (ADF) . . . . . . . . . . . 36
Operator Panel . . . . . . . . . . . . . . . . . . . . . . 36
Securing the Printer . . . . . . . . . . . . . . . . . . . 36
Ordering Supplies . . . . . . . . . . . . . . . . . . . . 37
Setting Up Printer (Printer Setup) ...........39
5 Removing Packaging Material . . . . . . . . 41
6 Connecting Your Printer . . . . . . . . . . . . . 43
Connecting Printer to Computer or Network . . . . . . 44
Direct Connection . . . . . . . . . . . . . . . . . 44
Network Connection . . . . . . . . . . . . . . . . 45
Turning On the Printer . . . . . . . . . . . . . . . . . . 47
Connecting the Telephone Line . . . . . . . . . . . . . 48
7 Setting the IP Address . . . . . . . . . . . . . . 51
Setting Initial Settings on the Operator Panel . . . . . 51
Assigning an IP Address (for IPv4 Mode) . . . . . . . . 53
The Operator Panel . . . . . . . . . . . . . . . . . 54
The Tool Box . . . . . . . . . . . . . . . . . . . . 55
Verifying the IP Settings . . . . . . . . . . . . . . . . . 56
Printing and Checking the Printer Settings Page . . . . 57
The Operator Panel . . . . . . . . . . . . . . . . . 57

Contents 3
The Tool Box . . . . . . . . . . . . . . . . . . . . 57
8 Loading Paper . . . . . . . . . . . . . . . . . . . . . 59
Loading Print Media in the Multipurpose Feeder (MPF) 59
Loading Print Media in the Priority Sheet Inserter (PSI) 66
9 Installing Printer Drivers on Computers Running
Windows 69
Identifying Printer Driver Pre-install Status (For Network Connection
Setup) . . . . . . . . . . . . . . . . . . . . . . . . . . 69
The Operator Panel . . . . . . . . . . . . . . . . 69
The Tool Box . . . . . . . . . . . . . . . . . . . . 69
Disabling the firewall before installing your printer 70
Inserting the Drivers and Utility CD . . . . . . . . . . . 70
Direct Connection Setup . . . . . . . . . . . . . . . . 71
For installing host-based printer driver . . . . . . 71
For installing XML Paper Specification (XPS) printer driver 71
Network Connection Setup . . . . . . . . . . . . . . . 74
Network Printer Setup on a Local Network . . . . 74
Network Printer Setup on a Remote Network . . . 79
Configuring Wireless Settings (Dell 1355cnw Multifunction Color
Printer Only) . . . . . . . . . . . . . . . . . . . . . . . 85
Using Wizard Setup to Configure Wireless Settings 86
Using Advanced Setup to Configure Wireless Settings 88
Setting up a New Wireless Network Environment for Your
Computer (When you need to setup your wireless connectivity
with your computer) . . . . . . . . . . . . . . . . 97
Setting Up for Shared Printing . . . . . . . . . . . . . 107

4Contents
Point and Print . . . . . . . . . . . . . . . . . . . 109
Peer-to-Peer . . . . . . . . . . . . . . . . . . . . 112
10 Installing Printer Drivers on Computers Running
Macintosh 117
Installing the Drivers and Software . . . . . . . . . . . 117
Adding a Printer on Mac OS X 10.5 or Later Version(s) 117
Adding a Printer on Mac OS X 10.4.11 . . . . . . . 118
Using Your Printer ...................................121
11 Dell Printer Configuration Web Tool . . . 123
Overview . . . . . . . . . . . . . . . . . . . . . . . . . 123
Using the Dell Printer Configuration Web Tool . . . . . 125
Setting Up the Dell Printer Configuration Web Tool . . 126
Setting Up From Web Browser . . . . . . . . . . . 127
Setting Up From Operator Panel . . . . . . . . . . 129
Page Display Format . . . . . . . . . . . . . . . . . . . 129
Top Frame . . . . . . . . . . . . . . . . . . . . . . 129
Left Frame . . . . . . . . . . . . . . . . . . . . . 130
Right Frame . . . . . . . . . . . . . . . . . . . . . 132
Changing the Settings of the Menu Items . . . . . . . . 133
Details of the Menu Items . . . . . . . . . . . . . 133
Printer Status . . . . . . . . . . . . . . . . . . . . 135
Printer Jobs . . . . . . . . . . . . . . . . . . . . . 137
Printer Settings . . . . . . . . . . . . . . . . . . . 138
Print Server Settings . . . . . . . . . . . . . . . . 160

Contents 5
Print Volume . . . . . . . . . . . . . . . . . . . . 179
Address Book . . . . . . . . . . . . . . . . . . . 179
Tray Settings . . . . . . . . . . . . . . . . . . . . 186
12 Print Media Guidelines . . . . . . . . . . . . . 189
Paper . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Paper Characteristics . . . . . . . . . . . . . . . 189
Recommended Paper . . . . . . . . . . . . . . . 190
Unacceptable Paper . . . . . . . . . . . . . . . . 191
Selecting Paper . . . . . . . . . . . . . . . . . . 191
Selecting Preprinted Media and Letterhead . . . . 192
Printing on Letterhead . . . . . . . . . . . . . . . 192
Loading Letterhead . . . . . . . . . . . . . . . . . 193
Selecting Pre-Punched Paper . . . . . . . . . . . 193
Envelopes . . . . . . . . . . . . . . . . . . . . . . . . 194
Labels . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Storing Print Media . . . . . . . . . . . . . . . . . . . 196
Identifying Print Media and Specifications . . . . . . 196
Supported Paper Sizes . . . . . . . . . . . . . . . 196
Supported Paper Types . . . . . . . . . . . . . . 198
Paper Type Specifications . . . . . . . . . . . . . 199
13 Loading Print Media . . . . . . . . . . . . . . . 201
Capacity . . . . . . . . . . . . . . . . . . . . . . . . . 201
Print Media Dimensions . . . . . . . . . . . . . . . . 201
Loading Print Media in the Multipurpose Feeder (MPF) 202
Loading an Envelope in the Multipurpose Feeder (MPF) 207

6Contents
Loading Letterhead . . . . . . . . . . . . . . . . . 210
Loading Print Media in the Priority Sheet Inserter (PSI) 211
Loading an Envelope in the Priority Sheet Inserter (PSI) 214
Loading Letterhead . . . . . . . . . . . . . . . . . 217
Manual Duplex Printing (Windows Printer Driver Only) 218
The Multipurpose Feeder (MPF) . . . . . . . . . . 218
The Priority Sheet Inserter (PSI) . . . . . . . . . . 219
Using the Output Tray Extension . . . . . . . . . . . . 221
14 Operator Panel . . . . . . . . . . . . . . . . . . . 223
Using the Operator Panel Buttons . . . . . . . . . . . . 223
Printing a Panel Settings Page . . . . . . . . . . . . . 225
The Operator Panel . . . . . . . . . . . . . . . . . 225
The Tool Box . . . . . . . . . . . . . . . . . . . . 225
Printing, Copying, Scanning, and Faxing 227
15 Printing . . . . . . . . . . . . . . . . . . . . . . . . . 229
Tips for Successful Printing . . . . . . . . . . . . . . . 229
Tips on Storing Print Media . . . . . . . . . . . . 229
Avoiding Paper Jams . . . . . . . . . . . . . . . . 229
Sending a Job to Print . . . . . . . . . . . . . . . . . . 229
Canceling a Print Job . . . . . . . . . . . . . . . . . . 230
Canceling From the Operator Panel . . . . . . . . 230
Canceling a Job From the Computer Running Windows 230

Contents 7
Direct Print Using the USB Storage Device . . . . . . 231
Supported File Formats . . . . . . . . . . . . . . 231
Printing a Report Page . . . . . . . . . . . . . . . . . 232
Printing a System Settings Page . . . . . . . . . . 232
The Operator Panel . . . . . . . . . . . . . . . . 232
Printer Settings . . . . . . . . . . . . . . . . . . . . . 233
Using the Tool Box to Change the Printer Settings 233
Adjusting the Language . . . . . . . . . . . . . . 233
16 Copying . . . . . . . . . . . . . . . . . . . . . . . . . 235
Loading Paper for Copying . . . . . . . . . . . . . . . 235
Preparing a Document . . . . . . . . . . . . . . . . . 235
Making Copies From the Document Glass . . . . . . . 235
Making Copies From the ADF . . . . . . . . . . . . . . 237
Setting Copy Options . . . . . . . . . . . . . . . . . . 238
Number of Copies . . . . . . . . . . . . . . . . . 238
Color . . . . . . . . . . . . . . . . . . . . . . . . 238
Collated . . . . . . . . . . . . . . . . . . . . . . . 239
Reduce/Enlarge . . . . . . . . . . . . . . . . . . 240
Document Size . . . . . . . . . . . . . . . . . . . 241
Original Type . . . . . . . . . . . . . . . . . . . . 242
Lighter/Darker . . . . . . . . . . . . . . . . . . . 243
Sharpness . . . . . . . . . . . . . . . . . . . . . 244
Auto Exposure . . . . . . . . . . . . . . . . . . . 244
Multiple-Up . . . . . . . . . . . . . . . . . . . . . 245
Margin Top/Bottom . . . . . . . . . . . . . . . . . 247
Margin Left/Right . . . . . . . . . . . . . . . . . . 248
Margin Middle . . . . . . . . . . . . . . . . . . . 249

8Contents
Changing the Default Settings . . . . . . . . . . . . . 250
Setting the Power Saver Timer Option . . . . . . . . . 250
17 Scanning . . . . . . . . . . . . . . . . . . . . . . . . 253
Scanning Overview . . . . . . . . . . . . . . . . . . . 253
Scanning From the Operator Panel . . . . . . . . . . . 254
Scanning Using the TWAIN Driver . . . . . . . . . . . 255
Scanning Using the Windows Image Acquisition (WIA) Driver 257
Using a Scanner on the Network . . . . . . . . . . . . 259
Overview . . . . . . . . . . . . . . . . . . . . . . 259
Confirming a Login name and Password . . . . . . 261
Specifying a Destination to Store the Document . 262
Configuring the Printer Settings . . . . . . . . . . 271
Sending the Scanned File on the Network . . . . . 279
Scanning to USB Storage Device . . . . . . . . . . . . 280
Sending an E-Mail with the Scanned Image . . . . . . 281
Setting an E-Mail Address Book . . . . . . . . . . 281
Sending an E-mail With the Scanned File . . . . . 282
18 Faxing . . . . . . . . . . . . . . . . . . . . . . . . . . 285
Using the Numeric Keypad to Enter Characters . . . . 285
Keypad Letters and Numbers . . . . . . . . . . . 285
Changing Numbers or Names . . . . . . . . . . . 286
Inserting a Pause . . . . . . . . . . . . . . . . . . 286
Configuring Fax Initial Settings . . . . . . . . . . . . . 286
Setting Your Country . . . . . . . . . . . . . . . . 286

Contents 9
Setting the Printer ID . . . . . . . . . . . . . . . . 287
Setting the Time and Date . . . . . . . . . . . . . 288
Changing the Clock Mode . . . . . . . . . . . . . 289
Setting Sounds . . . . . . . . . . . . . . . . . . . . . 289
Speaker Volume . . . . . . . . . . . . . . . . . . 289
Ringer Volume . . . . . . . . . . . . . . . . . . . 290
Specifying the Fax Settings . . . . . . . . . . . . . . . 290
Changing the Fax Settings Options . . . . . . . . 290
Available Fax Settings Options . . . . . . . . . . . 291
Advanced Fax Settings . . . . . . . . . . . . . . . 294
Sending a Fax . . . . . . . . . . . . . . . . . . . . . . 296
Loading an Original Document on the ADF . . . . 296
Loading an Original Document on the Document Glass 296
Resolution . . . . . . . . . . . . . . . . . . . . . 298
Document Type . . . . . . . . . . . . . . . . . . . 298
Lighter/Darker . . . . . . . . . . . . . . . . . . . 299
Sending a Fax Automatically . . . . . . . . . . . . 299
Sending a Fax Manually . . . . . . . . . . . . . . 300
Confirming Transmissions . . . . . . . . . . . . . 301
Automatic Redialing . . . . . . . . . . . . . . . . 302
Sending a Delayed Fax . . . . . . . . . . . . . . . . . 302
Sending a Fax from the Driver (Direct Fax) . . . . . . . 303
Example . . . . . . . . . . . . . . . . . . . . . . 303
Receiving a Fax . . . . . . . . . . . . . . . . . . . . . 308
About Receiving Modes . . . . . . . . . . . . . . 308
Loading Paper for Receiving Faxes . . . . . . . . 308
Receiving a Fax Automatically in the Fax Mode . . 309
Receiving a Fax Manually in the Telephone Mode 309
Receiving a Fax Automatically in the Telephone/Fax or Ans/Fax
Mode . . . . . . . . . . . . . . . . . . . . . . . . 309

10 Contents
Receiving a Fax Manually Using an External Telephone 309
Receiving Faxes Using the DRPD Mode . . . . . . 310
Receiving Faxes in the Memory . . . . . . . . . . 311
Polling Receive . . . . . . . . . . . . . . . . . . . 311
Automatic Dialing . . . . . . . . . . . . . . . . . . . . 311
Speed Dialing . . . . . . . . . . . . . . . . . . . . 311
Storing a Number for Speed Dialing . . . . . . . . 311
Sending a Fax Using a Speed Dial . . . . . . . . . 312
Group Dialing . . . . . . . . . . . . . . . . . . . . 313
Setting Group Dial . . . . . . . . . . . . . . . . . 314
Editing Group Dial . . . . . . . . . . . . . . . . . 314
Sending a Fax Using Group Dialing (Multi-address Transmission)
316
Printing an Address Book List . . . . . . . . . . . 316
Other Ways to Fax . . . . . . . . . . . . . . . . . . . . 316
Using the Secure Receiving Mode . . . . . . . . . 316
Using an Answering Machine . . . . . . . . . . . 318
Using a Computer Modem . . . . . . . . . . . . . 319
Printing a Report . . . . . . . . . . . . . . . . . . . . . 319
Changing Setting Options . . . . . . . . . . . . . . . . 320
Know Your Printer ...................................321
19 Understanding the Tool Box Menus . . . 323
Printer Settings Report . . . . . . . . . . . . . . . . . 323
Printer Information . . . . . . . . . . . . . . . . . 323
Menu Settings . . . . . . . . . . . . . . . . . . . 324
Reports . . . . . . . . . . . . . . . . . . . . . . . 327

Contents 11
TCP/IP Settings . . . . . . . . . . . . . . . . . . . 328
Tray Settings . . . . . . . . . . . . . . . . . . . . 328
Defaults Settings . . . . . . . . . . . . . . . . . . 329
Fax Settings . . . . . . . . . . . . . . . . . . . . 331
Printer Maintenance . . . . . . . . . . . . . . . . . . 333
System Settings . . . . . . . . . . . . . . . . . . 333
Date & Time . . . . . . . . . . . . . . . . . . . . 336
Paper Density . . . . . . . . . . . . . . . . . . . 336
Adjust BTR . . . . . . . . . . . . . . . . . . . . . 337
Adjust Fuser . . . . . . . . . . . . . . . . . . . . 338
Registration Adjustment . . . . . . . . . . . . . . 338
Adjust Altitude . . . . . . . . . . . . . . . . . . . 340
Reset Defaults . . . . . . . . . . . . . . . . . . . 340
Non-Dell Toner . . . . . . . . . . . . . . . . . . . 341
BTR Refresh Mode . . . . . . . . . . . . . . . . . 341
Web Link Customization . . . . . . . . . . . . . . 342
TCP/IP Settings . . . . . . . . . . . . . . . . . . . 342
Tray Settings . . . . . . . . . . . . . . . . . . . . 343
EWS (Embedded Web Server or Dell Printer Configuration Web
Tool) . . . . . . . . . . . . . . . . . . . . . . . . 345
Scan Defaults . . . . . . . . . . . . . . . . . . . 345
Fax Defaults . . . . . . . . . . . . . . . . . . . . 347
Copy Defaults . . . . . . . . . . . . . . . . . . . 348
Fax Settings . . . . . . . . . . . . . . . . . . . . 351
Diagnosis . . . . . . . . . . . . . . . . . . . . . . . . 356
Chart Print . . . . . . . . . . . . . . . . . . . . . 356
Environment Sensor Info . . . . . . . . . . . . . . 356
Clean Developer . . . . . . . . . . . . . . . . . . 356
Refresh Mode . . . . . . . . . . . . . . . . . . . 357
Resetting Defaults . . . . . . . . . . . . . . . . . . . . 357

12 Contents
20 Understanding the Printer Menus . . . . . 359
Defaults Settings . . . . . . . . . . . . . . . . . . . . 359
Copy Defaults . . . . . . . . . . . . . . . . . . . . 359
Scan Defaults . . . . . . . . . . . . . . . . . . . . 364
Fax Defaults . . . . . . . . . . . . . . . . . . . . 369
USB Print Defaults . . . . . . . . . . . . . . . . . 371
Tray Settings . . . . . . . . . . . . . . . . . . . . . . . 371
MPF . . . . . . . . . . . . . . . . . . . . . . . . . 371
Reports/List . . . . . . . . . . . . . . . . . . . . . . . 373
System Settings . . . . . . . . . . . . . . . . . . 373
Panel Settings . . . . . . . . . . . . . . . . . . . 373
Job History . . . . . . . . . . . . . . . . . . . . . 374
Error History . . . . . . . . . . . . . . . . . . . . 374
Color Test Page . . . . . . . . . . . . . . . . . . . 374
Protocol Monitor . . . . . . . . . . . . . . . . . . 374
Address Book . . . . . . . . . . . . . . . . . . . . 374
Fax Activity . . . . . . . . . . . . . . . . . . . . . 374
Admin Menu . . . . . . . . . . . . . . . . . . . . . . . 374
Phone Book . . . . . . . . . . . . . . . . . . . . . 375
Network . . . . . . . . . . . . . . . . . . . . . . 375
Fax Settings . . . . . . . . . . . . . . . . . . . . . 381
System Settings . . . . . . . . . . . . . . . . . . 391
Maintenance . . . . . . . . . . . . . . . . . . . . 396
Secure Settings . . . . . . . . . . . . . . . . . . 402
Scan to EMail . . . . . . . . . . . . . . . . . . . . 404
USB Settings . . . . . . . . . . . . . . . . . . . . 404
Panel Language . . . . . . . . . . . . . . . . . . . . . 405
Panel Lock Function . . . . . . . . . . . . . . . . . . . 405
Enabling the Panel Lock . . . . . . . . . . . . . . 405

Contents 13
Disabling the Panel Lock . . . . . . . . . . . . . . 406
Resetting Defaults . . . . . . . . . . . . . . . . . . . . 407
21 Understanding Your Printer Software (Windows
Only) 409
Printer Status Window . . . . . . . . . . . . . . . 409
Status Monitor Console . . . . . . . . . . . . . . 409
Dell Supplies Management System . . . . . . . . 409
Software Update . . . . . . . . . . . . . . . . . . 410
Quick Launch Utility . . . . . . . . . . . . . . . . 410
Address Book Editor . . . . . . . . . . . . . . . . 412
ScanButton Manager . . . . . . . . . . . . . . . 413
ScanDirect . . . . . . . . . . . . . . . . . . . . . 413
User Setup Disk Creating Tool . . . . . . . . . . . 413
22 Understanding Printer Messages . . . . . 415
23 Printing with Web Services on Devices (WSD) 425
Adding Roles of Print Services . . . . . . . . . . . . . 425
Printer Setup . . . . . . . . . . . . . . . . . . . . . . 426
Installing a Printer Driver Using the Add Printer Wizard 426
24 Specifications . . . . . . . . . . . . . . . . . . . . 429
Operating System Compatibility . . . . . . . . . . . . 429
Power Supply . . . . . . . . . . . . . . . . . . . . . . 429
Dimensions . . . . . . . . . . . . . . . . . . . . . . . 430

14 Contents
Memory . . . . . . . . . . . . . . . . . . . . . . . . . 430
Page Description Language (PDL)/Emulation, Operating System, and
Interface . . . . . . . . . . . . . . . . . . . . . . . . . 430
MIB Compatibility . . . . . . . . . . . . . . . . . . . . 430
Environment . . . . . . . . . . . . . . . . . . . . . . . 431
Cables . . . . . . . . . . . . . . . . . . . . . . . . . . 431
Copier Specifications . . . . . . . . . . . . . . . . . . 432
Scanner Specifications . . . . . . . . . . . . . . . . . 433
Facsimile Specifications . . . . . . . . . . . . . . . . 434
Maintaining Your Printer .......................437
25 Maintaining Your Printer . . . . . . . . . . . . 439
Determining the Status of Supplies . . . . . . . . . . . 439
Conserving Supplies . . . . . . . . . . . . . . . . . . . 439
Storing Print Media . . . . . . . . . . . . . . . . . . . 440
Storing Consumables . . . . . . . . . . . . . . . . . . 440
Replacing Toner Cartridges . . . . . . . . . . . . . . . 441
Removing the Toner Cartridges . . . . . . . . . . 441
Installing a Toner Cartridge . . . . . . . . . . . . 442
Cleaning Inside the Printer . . . . . . . . . . . . . . . 444
Cleaning the Color Toner Density (CTD) Sensor . . . . 448
Adjusting Color Registration . . . . . . . . . . . . . . 450

Contents 15
Performing Auto Adjust . . . . . . . . . . . . . . 450
Printing the Color Registration Chart . . . . . . . 451
Determining Values . . . . . . . . . . . . . . . . 452
Entering Values . . . . . . . . . . . . . . . . . . . 453
Cleaning the Scanner . . . . . . . . . . . . . . . . . . 454
Cleaning the ADF Feed Roller . . . . . . . . . . . . . . 456
26 Clearing Jams . . . . . . . . . . . . . . . . . . . . 459
Avoiding Jams . . . . . . . . . . . . . . . . . . . . . . 459
Identifying the Location of Paper Jams . . . . . . . . . 460
Clearing Paper Jams From the ADF . . . . . . . . . . . 461
Clearing Paper Jams From the Front of the Printer . . . 465
Clearing Paper Jams From the Back of the Printer . . . 467
Clearing Paper Jams From the Output Tray . . . . . . . 470
Troubleshooting .......................................475
27 Troubleshooting . . . . . . . . . . . . . . . . . . 477
Basic Printer Problems . . . . . . . . . . . . . . . . . 477
Display Problems . . . . . . . . . . . . . . . . . . . . 477
Printing Problems . . . . . . . . . . . . . . . . . . . . 478
Print Quality Problems . . . . . . . . . . . . . . . . . 480
The output is too light . . . . . . . . . . . . . . . 480
Toner smears or print comes off/Stain on back side 481

16 Contents
Random spots/Blurred images . . . . . . . . . . . 482
The entire output is blank . . . . . . . . . . . . . 483
Streaks appear on the output . . . . . . . . . . . 483
Pitched color dots . . . . . . . . . . . . . . . . . 484
Vertical blanks . . . . . . . . . . . . . . . . . . . 484
Ghosting . . . . . . . . . . . . . . . . . . . . . . 485
Fog . . . . . . . . . . . . . . . . . . . . . . . . . 486
Bead-Carry-Out (BCO) . . . . . . . . . . . . . . . 487
Auger mark . . . . . . . . . . . . . . . . . . . . . 487
Wrinkled/Stained paper . . . . . . . . . . . . . . 488
The top margins is incorrect . . . . . . . . . . . . 489
Color registration is out of alignment . . . . . . . 490
Protrudent / Bumpy paper . . . . . . . . . . . . . 491
Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . 492
Misfeed jam . . . . . . . . . . . . . . . . . . . . 492
Multi-feed jam . . . . . . . . . . . . . . . . . . . 493
Copy Problem . . . . . . . . . . . . . . . . . . . . . . 494
Fax Problems . . . . . . . . . . . . . . . . . . . . . . 494
Scanning Problems . . . . . . . . . . . . . . . . . . . 496
Scanner Driver/Printer Utility Problems . . . . . . . . 499
Other Problems . . . . . . . . . . . . . . . . . . . . . 500
Contacting Service . . . . . . . . . . . . . . . . . . . 500
Appendix ...................................................501
B Appendix . . . . . . . . . . . . . . . . . . . . . . . . 503
Dell Technical Support Policy . . . . . . . . . . . . . . 503

Contents 17
Online Services . . . . . . . . . . . . . . . . . . 503
Warranty and Return Policy . . . . . . . . . . . . . . . 504
Recycling Information . . . . . . . . . . . . . . . 504
Contacting Dell . . . . . . . . . . . . . . . . . . . . . 504

18 Contents