
Setup and Quick Reference Guide 7
Solving Problems
Dell provides a number of tools to help you if your system does not perform 
as expected. For the latest troubleshooting information available for your 
system, see the Dell support website at support.dell.com. You can also find 
descriptions of Dell troubleshooting tools in the section titled “Getting 
Help”in your online User’s Guide.
If computer problems occur that require help from Dell, write a detailed 
description of the error, beep codes, or diagnostics light patterns; record 
your Express Service Code and Service Tag Number below; and then 
contact Dell from the same location as your computer.
See “Finding Information and Assistance”on page 5 for an example of the 
express service code and service tag numbers.
Express Service Code: ___________________________
Service Tag Number: ___________________________
Dell support website
•Technical support and 
information
•Downloads for your 
computer
•Order or delivery status
•Hints and tips, technology 
papers, service information
Go to support.dell.com and complete the one-time 
registration.
•Get help with general usage, installation, and 
troubleshooting questions
•Obtain answers to technical service and support 
questions
•Get the latest versions of the drivers for your computer
•Access documentation about your computer and 
devices
•Join online discussions with other Dell customers and 
Dell technical professionals
•Explore a list of online links to Dell's primary vendors
Dell Premier Support website
•Service call status
•Top technical issues by 
product
•Frequently asked questions 
by product number
•Customized service tags
•System configuration detail
Go to premiersupport.dell.com:
The Dell Premier Support website is customized for 
corporate, government, and education customers.
This site may not be available in all regions.
Resources and Support Tools (continued)
Resource Contents Using the Resource