Dell POWEREDGE 1900 User manual

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Dell™ PowerEdge™ 1900 Systems
Hardware Owner’s Manual

Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
____________________
Information in this document is subject to change without notice.
© 2006 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarksusedinthistext:Dell,theDELLlogo,Inspiron,DellPrecision,Dimension,OptiPlex,Latitude,PowerEdge,PowerVault,PowerApp,
PowerConnect, XPS, and Dell OpenManage are trademarks of Dell Inc.; Intel, Pentium,Xeon,and Celeron are registered trademarks of Intel
Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation; EMC is a registered trademark of EMC Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.
Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
March 2006

Contents 3
Contents
1 About Your System
Other Information You May Need . . . . . . . . . . . . . . . . . . . . . . . . . 9
Accessing System Features During Startup . . . . . . . . . . . . . . . . . . . 10
Front-Panel Features and Indicators . . . . . . . . . . . . . . . . . . . . . . 11
Back-Panel Features and Indicators . . . . . . . . . . . . . . . . . . . . . . 14
Connecting External Devices . . . . . . . . . . . . . . . . . . . . . . . . 15
NIC Indicator Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
LCD Status Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Solving Problems Described by LCD Status Messages . . . . . . . . . . 22
Removing LCD Status Messages . . . . . . . . . . . . . . . . . . . . . . 23
System Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Warning Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Diagnostics Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Alert Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
2 Using the System Setup Program
Entering the System Setup Program . . . . . . . . . . . . . . . . . . . . . . . 33
Responding to Error Messages. . . . . . . . . . . . . . . . . . . . . . . 33
Using the System Setup Program. . . . . . . . . . . . . . . . . . . . . . 34
System Setup Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Main Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
CPU Information Screens. . . . . . . . . . . . . . . . . . . . . . . . . . 37
Integrated Devices Screen . . . . . . . . . . . . . . . . . . . . . . . . . 38
Serial Communication Screen . . . . . . . . . . . . . . . . . . . . . . . 38
System Security Screen . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Exit Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

4Contents
System and Setup Password Features. . . . . . . . . . . . . . . . . . . . . . 40
Using the System Password . . . . . . . . . . . . . . . . . . . . . . . . 41
Using the Setup Password . . . . . . . . . . . . . . . . . . . . . . . . . 43
Disabling a Forgotten Password. . . . . . . . . . . . . . . . . . . . . . . . . 44
Baseboard Management Controller Configuration . . . . . . . . . . . . . . . 44
Entering the BMC Setup Module . . . . . . . . . . . . . . . . . . . . . . 44
BMC Setup Module Options . . . . . . . . . . . . . . . . . . . . . . . . 44
3 Installing System Components
Recommended Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Opening and Closing the System . . . . . . . . . . . . . . . . . . . . . . . . 46
Removing the Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Installing the Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Opening the System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Closing the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Removing the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . 50
Installing the Power Supply. . . . . . . . . . . . . . . . . . . . . . . . . 51
Fans. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Removing and Installing a Fan . . . . . . . . . . . . . . . . . . . . . . . 53
Removing and Installing the Cooling Shroud Fan . . . . . . . . . . . . . 54
Expansion Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Installing an Expansion Card . . . . . . . . . . . . . . . . . . . . . . . . 57
Removing an Expansion Card. . . . . . . . . . . . . . . . . . . . . . . . 58
Hard Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Removing a Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Installing a Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Internal Tape Backup Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Removing an Internal SCSI Tape Backup Unit . . . . . . . . . . . . . . . 67
Installing an Internal SCSI Tape Backup Unit . . . . . . . . . . . . . . . 68
Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Removing an Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . . 70
Installing an Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . . 71

Contents 5
Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Removing the Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . . 72
Installing the Diskette Drive Into the Drive Carrier . . . . . . . . . . . . . 74
Installing the Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . . 74
System Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Replacing the System Battery . . . . . . . . . . . . . . . . . . . . . . . 75
Cooling Shroud . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Removing the Cooling Shroud . . . . . . . . . . . . . . . . . . . . . . . 77
Installing the Cooling Shroud . . . . . . . . . . . . . . . . . . . . . . . . 79
Fan Brackets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Removing the Center Fan Bracket . . . . . . . . . . . . . . . . . . . . . 79
Replacing the Center Fan Bracket . . . . . . . . . . . . . . . . . . . . . 79
Removing the Back Fan Bracket . . . . . . . . . . . . . . . . . . . . . . 80
Replacing the Back Fan Bracket . . . . . . . . . . . . . . . . . . . . . . 80
Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
General Memory Module Installation Guidelines . . . . . . . . . . . . . 82
Non-Optimal Memory Configurations . . . . . . . . . . . . . . . . . . . 82
Memory Sparing Support . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Memory Mirroring Support . . . . . . . . . . . . . . . . . . . . . . . . . 83
Installing Memory Modules. . . . . . . . . . . . . . . . . . . . . . . . . 83
Removing Memory Modules . . . . . . . . . . . . . . . . . . . . . . . . 85
Installing a RAC Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Activating the Integrated NIC TOE. . . . . . . . . . . . . . . . . . . . . . . . 87
Microprocessor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Replacing a Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
SAS RAID Controller Daughter Card. . . . . . . . . . . . . . . . . . . . . . . 92
Replacing the SAS RAID Controller Daughter Card Battery . . . . . . . . 92
Removing the SAS RAID Controller Daughter Card . . . . . . . . . . . . 93
Installing the SAS RAID Controller Daughter Card . . . . . . . . . . . . . 95
Configuring the Boot Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Control Panel Assembly (Service-Only Procedure) . . . . . . . . . . . . . . . 95
Removing the Control Panel Assembly . . . . . . . . . . . . . . . . . . . 95
Installing the Control Panel Assembly . . . . . . . . . . . . . . . . . . . 97

6Contents
System Board (Service-Only Procedure) . . . . . . . . . . . . . . . . . . . . 97
Removing the System Board . . . . . . . . . . . . . . . . . . . . . . . . 97
Installing the System Board. . . . . . . . . . . . . . . . . . . . . . . . . 99
4 Troubleshooting Your System
Safety First—For You and Your System . . . . . . . . . . . . . . . . . . . . 101
Start-Up Routine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Checking the Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Troubleshooting IRQ Assignment Conflicts. . . . . . . . . . . . . . . . 102
Troubleshooting External Connections . . . . . . . . . . . . . . . . . . 102
Troubleshooting the Video Subsystem . . . . . . . . . . . . . . . . . . 103
Troubleshooting the Keyboard . . . . . . . . . . . . . . . . . . . . . . 103
Troubleshooting the Mouse. . . . . . . . . . . . . . . . . . . . . . . . 104
Troubleshooting Basic I/O Functions . . . . . . . . . . . . . . . . . . . . . 104
Troubleshooting a Serial I/O Device . . . . . . . . . . . . . . . . . . . 105
Troubleshooting a USB Device . . . . . . . . . . . . . . . . . . . . . . 105
Troubleshooting a NIC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Troubleshooting a Wet System. . . . . . . . . . . . . . . . . . . . . . . . . 106
Troubleshooting a Damaged System. . . . . . . . . . . . . . . . . . . . . . 107
Troubleshooting the System Battery . . . . . . . . . . . . . . . . . . . . . . 108
Troubleshooting the Power Supply . . . . . . . . . . . . . . . . . . . . . . 108
Troubleshooting System Cooling Problems . . . . . . . . . . . . . . . . . . 109
Troubleshooting a Fan . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Troubleshooting System Memory . . . . . . . . . . . . . . . . . . . . . . . 110
Troubleshooting a Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . 112
Troubleshooting an Optical Drive . . . . . . . . . . . . . . . . . . . . . . . 113
Troubleshooting an External SCSI Tape Drive. . . . . . . . . . . . . . . . . 113
Troubleshooting a Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . 115
Troubleshooting a SAS Controller Card or SAS RAID Controller
Daughter Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Contents 7
Troubleshooting Expansion Cards . . . . . . . . . . . . . . . . . . . . . . . 117
Troubleshooting the Microprocessors . . . . . . . . . . . . . . . . . . . . 118
5 Running the System Diagnostics
Using Server Administrator Diagnostics . . . . . . . . . . . . . . . . . . . 121
System Diagnostics Features . . . . . . . . . . . . . . . . . . . . . . . . . 121
When to Use the System Diagnostics . . . . . . . . . . . . . . . . . . . . . 121
Running the System Diagnostics . . . . . . . . . . . . . . . . . . . . . . . 122
System Diagnostics Testing Options. . . . . . . . . . . . . . . . . . . . . . 122
Using the Custom Test Options . . . . . . . . . . . . . . . . . . . . . . . . 122
Selecting Devices for Testing. . . . . . . . . . . . . . . . . . . . . . . 122
Selecting Diagnostics Options . . . . . . . . . . . . . . . . . . . . . . 123
Viewing Information and Results . . . . . . . . . . . . . . . . . . . . . 123
6 Jumpers and Connectors
System Board Jumpers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
System Board Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Disabling a Forgotten Password. . . . . . . . . . . . . . . . . . . . . . . . 129
7 Getting Help
Technical Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Online Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
AutoTech Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Automated Order-Status Service . . . . . . . . . . . . . . . . . . . . . 132
Technical Support Service . . . . . . . . . . . . . . . . . . . . . . . . 132
Dell Enterprise Training and Certification. . . . . . . . . . . . . . . . . . . 133
Problems With Your Order . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Product Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Returning Items for Warranty Repair or Credit . . . . . . . . . . . . . . . . 133

8Contents
Before You Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Contacting Dell. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

About Your System 9
About Your System
This section describes the physical, firmware, and software interface features that provide and ensure
the essential functioning of your system. The physical connectors on your system’s front and back
panels provide convenient connectivity and system expansion capability. The system firmware,
applications, and operating systems monitor the system and component status and alert you when a
problem arises. System conditions can be reported by any of the following:
• Front or back panel indicators
• System messages
• Warning messages
• Diagnostics messages
• Alert messages
This section describes each type of message, lists the possible causes, and provides steps to resolve
any problems indicated by a message. The system indicators and features are illustrated in this
section.
Other Information You May Need
CAUTION: The Product Information Guide provides important safety and regulatory information. Warranty
information may be included within this document or as a separate document.
• The Getting Started Guide provides an overview of system features, setting up your system, and
technical specifications.
• CDs included with your system provide documentation and tools for configuring and managing
your system.
• Systems management software documentation describes the features, requirements, installation,
and basic operation of the software.
• Operating system documentation describes how to install (if necessary), configure, and use the
operating system software.
• Documentation for any components you purchased separately provides information to configure
and install these options.
• Updates are sometimes included with the system to describe changes to the system, software,
and/or documentation.
NOTE: Always check for updates on support.dell.com and read the updates first because they often
supersede information in other documents.

10 About Your System
• Release notes or readme files may be included to provide last-minute updates to the system or
documentation or advanced technical reference material intended for experienced users or
technicians.
Accessing System Features During Startup
Table 1-1 describes keystrokes that may be entered during startup to access system features. If your
operating system begins to load before you enter the keystroke, allow the system to finish booting, and
then restart your system and try again.
Table 1-1. Keystrokes for Accessing System Features
Keystroke Description
<F2> Enters the System Setup program. See "Using the System Setup Program" on page 33.
<F10> Opens the utility partition, allowing you to run the system diagnostics. See "Running the System
Diagnostics" on page 122.
<F11> Enters the boot menu selection screen, allowing you to choose a boot device.
<F12> Initiates PXE boot.
<Ctrl+E> Enters the Baseboard Management Controller (BMC) Management Utility, which allows access to
the system event log (SEL). See the BMC documentation for more information on setup and use of
BMC.
<Ctrl+C> Enters the SAS Configuration Utility. See your optional SAS controller user’s guide for more
information. Also configures 0 and 1 hardware RAID levels.
<Ctrl+R> Enters the RAID configuration utility, which allows you to configure an optional SAS RAID
controller daughter card. For more information, see the documentation for your RAID card. Also
configures RAID hardware levels 0, 1, 5, and 10.
<Ctrl+S> Option is displayed only if you have PXE support enabled through the System Setup Program (see
"Integrated Devices Screen" on page 38). This keystroke allows you to configure NIC settings for
PXE boot. For more information, see the documentation for your integrated NIC.
<Ctrl+D> If you have the optional Dell Remote Access Controller (DRAC), this keystroke allows access to
selected DRAC configuration settings. See the DRAC user’s guide for more information on setup
and use of DRAC.

About Your System 11
Front-Panel Features and Indicators
Figure 1-1 shows the controls, indicators, and connectors located behind the bezel on the system's front
panel. Table 1-2 provides component descriptions.
Figure 1-1. Front-Panel Features and Indicators
10
11
7
2
5
3
6
9
4
8
1
Table 1-2. Front-Panel Components
Item Component Icon Description
1 Hard-drive activity indicator
LED
The green hard drive activity indicator flashes when the
hard drives are in use.

12 About Your System
2 Power-on indicator, power
button
The power-on indicator lights when the system power
is on.
The power button controls the DC power supply output
to the system.
NOTE: If you turn off the system using the power button
and the system is running an ACPI-compliant operating
system, the system performs a graceful shutdown before
the power is turned off. If the system is not running an
ACPI-compliant operating system, the power is turned off
immediately after the power button is pressed.
3 NMI button Used to troubleshoot software and device driver errors
when using certain operating systems. This button can
be pressed using the end of a paper clip.
Use this button only if directed to do so by qualified
support personnel or by the operating system's
documentation.
4 System identification button The identification buttons on the front and back panels
can be used to locate a particular system within a rack.
When one of these buttons is pushed, the LCD panel
on the front and the blue system status indicator on the
back blink until one of the buttons is pushed again.
5 LCD panel Provides system ID, status information, and system error
messages.
The LCD lights blue during normal system operation.
Both the system management software and the
identification buttons located on the front and back of
the system can cause the LCD to flash blue to identify a
particular system.
The LCD lights amber when the system needs
attention, and the LCD panel displays an error code
followed by descriptive text.
NOTE: If the system is connected to AC power and an
error has been detected, the LCD lights amber regardless
of whether the system has been powered on.
Table 1-2. Front-Panel Components (continued)
Item Component Icon Description

About Your System 13
6 USB connectors (2) Connects USB 2.0-compliant devices to the system.
7 Video connector Connects a monitor to the system.
8 Optical drive Optional optical drive.
9 Tape backup unit Optional half-height tape backup unit (may require
optional controller).
10 Diskette drive Optional diskette drive.
11 Hard drives Six bays for 3.5-inch cabled SAS or SATA hard drives.
Table 1-2. Front-Panel Components (continued)
Item Component Icon Description

14 About Your System
Back-Panel Features and Indicators
Figure 1-2 shows the controls, indicators, and connectors located on the system's back panel.
Figure 1-2. Back-Panel Features and Indicators
1 expansion-card slots (6) 2 remote access connector
(optional)
3 system status indicator
4 system identification button 5 system status indicator
connector
6 NIC connector
7 USB connectors (4) 8 power supply 9 video connector
10 serial connector
1
5
8
6
10
4
7
3
2
9

About Your System 15
Connecting External Devices
When connecting external devices to your system, follow these guidelines:
• Most devices must be connected to a specific connector and device drivers must be installed before the
device operates properly. (Device drivers are normally included with your operating system software or
with the device itself.) See the documentation that accompanied the device for specific installation
and configuration instructions.
• Always attach an external device while your system and the device are turned off. Next, turn on any
external devices before turning on the system (unless the documentation for the device specifies
otherwise).
See "Using the System Setup Program" on page 33 for information about enabling, disabling, and
configuring I/O ports and connectors.
NIC Indicator Codes
The NIC on the back panel has an indicator that provides information on network activity and link
status. See Figure 1-3. Table 1-3 lists the NIC indicator codes.
Figure 1-3. NIC Indicators
1link indicator 2activity indicator
Table 1-3. NIC Indicator Codes
Indicator Indicator Code
Link and activity indicators are off The NIC is not connected to the network.
Link indicator is green The NIC is connected to a valid link partner on the network.
Activity indicator is amber blinking Network data is being sent or received.
12

16 About Your System
LCD Status Messages
The system's control panel LCD provides status messages to signify when the system is operating
correctly or when the system needs attention. The LCD lights blue to indicate a normal operating
condition and lights amber to indicate an error condition. The LCD scrolls a message that includes a
status code followed by descriptive text. Each diagnostic LCD message is assigned a priority. The
highest priority messages will supersede any group of messages with a lower priority.
Table 1-4 lists the LCD status messages that can occur and the probable cause for each message. The
LCD messages refer to events recorded in the system event log (SEL). For information on the SEL and
configuring system management settings, see the systems management software documentation.
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
NOTE: If your system fails to boot, press the System ID button for at least five seconds until an error code appears
on the LCD. Record the code, then see "Getting Help" on page 131.
Table 1-4. LCD Status Messages
Code Text Causes Corrective Actions
N/A
SYSTEM NAME A 62-character string that can be
defined by the user in the System
Setup program.
The
SYSTEM NAME displays
under the following conditions:
• The system is powered on.
• The power is off and active
POST errors are displayed.
This message is for information
only.
You can change the system string
in the System Setup program. See
"Using the System Setup
Program" on page 33.
E1000 FAILSAFE, Call
Support See "Getting Help" on page 131.
E1114 Temp Ambient Ambient system temperature is
out of acceptable range.
See "Troubleshooting System
Cooling Problems" on page 109.
E1116 Temp Memory Memory has exceeded acceptable
temperature and has been
disabled to prevent damage to the
components.
See "Troubleshooting System
Cooling Problems" on page 109.
E1210 CMOS Batt CMOS battery is missing, or the
voltage is out of acceptable range.
See "Troubleshooting the System
Battery" on page 108.

About Your System 17
E1211 ROMB Batt RAID battery is either missing,
bad, or unable to recharge due to
thermal issues.
Reseat the RAID battery. See
"Replacing the SAS RAID
Controller Daughter Card
Battery" on page 92, and
"Troubleshooting System Cooling
Problems" on page 109.
E12
nn XX PwrGd Specified voltage regulator has
failed.
See "Getting Help" on page 131.
E1229 CPU # VCORE Processor # VCORE voltage
regulator has failed.
See "Getting Help" on page 131.
E122B 0.9V Over
Voltage 0.9 V regulator voltage has exceeded the allowable voltage
range
See "Getting Help" on page 131.
E122C CPU Power Fault A voltage regulator failure was
detected when the processor
regulator(s) was enabled
See "Getting Help" on page 131.
E1310 RPM Fan ## RPM of specified cooling fan is
out of acceptable operating range.
See "Troubleshooting System
Cooling Problems" on page 109.
E1410 CPU # IERR Specified microprocessor is
reporting a system error.
See your system’s Information
Update Tech Sheet located on
support.dell.com for the most
current system information. If the
problem persists, see "Getting
Help" on page 131.
Table 1-4. LCD Status Messages (continued)
Code Text Causes Corrective Actions

18 About Your System
E1414 CPU # Thermtrip Specified microprocessor is out of
acceptable temperature range and
has halted operation.
See "Troubleshooting System
Cooling Problems" on page 109.
If the problem persists, ensure
that the microprocessor heat
sinks are properly installed. See
"Troubleshooting the
Microprocessors" on page 118.
NOTE: The LCD continues to
display this message until the
system’s power cord is
disconnected and reconnected to
the AC power source, or the SEL is
cleared using either Server
Assistant or the BMC Management
Utility. See the Dell OpenManage
Baseboard Management
Controller User’s Guide for
information about these utilities.
E1418 CPU # Presence Specified processor is missing or
bad, and the system is in an
unsupported configuration.
See "Troubleshooting the
Microprocessors" on page 118.
E141C CPU Mismatch Processors are in a configuration
unsupported by Dell.
Ensure that your processors
match and conform to the type
described in the Microprocessor
Technical Specifications outlined
in your system’s Getting Started
Guide.
E141F CPU Protocol The system BIOS has reported a
processor protocol error.
See "Getting Help" on page 131.
E1420 CPU Bus PERR The system BIOS has reported a
processor bus parity error.
See "Getting Help" on page 131.
E1421 CPU Init The system BIOS has reported a
processor initialization error.
See "Getting Help" on page 131.
E1422 CPU Machine Chk The system BIOS has reported a
machine check error.
See "Getting Help" on page 131.
E1618 PS # Predictive Power supply voltage is out of
acceptable range; specified power
supply is improperly installed or
faulty.
See "Troubleshooting the Power
Supply" on page 108.
Table 1-4. LCD Status Messages (continued)
Code Text Causes Corrective Actions

About Your System 19
E161C PS # Input Lost Power source for specified power
supply is unavailable, or out of
acceptable range.
Check the AC power source for
the specified power supply. If
problem persists, see
"Troubleshooting the Power
Supply" on page 108.
E1620 PS # Input Range Power source for specified power
supply is unavailable, or out of
acceptable range.
Check the AC power source for
the specified power supply. If
problem persists, see
"Troubleshooting the Power
Supply" on page 108.
E1710 I/O Channel Chk The system BIOS has reported an
I/O channel check error.
See "Getting Help" on page 131.
E1711 PCI PERR B## D##
F##
PCI PERR Slot #
The system BIOS has reported a
PCI parity error on a component
that resides in PCI configuration
space at bus ##, device ##,
function ##.
The system BIOS has reported a
PCI parity error on a component
that resides in PCI slot #.
Remove and reseat the PCI
expansion cards. If the problem
persists, see "Troubleshooting
Expansion Cards" on page 117.
If the problem persists, the
system board is faulty. See
"Getting Help" on page 131.
E1712 PCI SERR B## D##
F##
PCI SERR Slot #
The system BIOS has reported a
PCI system error on a component
that resides in PCI configuration
space at buss ##, device ##,
function ##.
The system BIOS has reported a
PCI system error on a component
that resides in slot #.
Remove and reseat the PCI
expansion cards. If the problem
persists, see "Troubleshooting
Expansion Cards" on page 117.
If the problem persists, the
system board is faulty. See
"Getting Help" on page 131.
E1714 Unknown Err The system BIOS has determined
that there has been an error in the
system, but is unable to
determine its origin.
See "Getting Help" on page 131.
E171F PCIE Fatal Err
B## D## F##
PCIE Fatal Err
Slot #
The system BIOS has reported a
PCIe fatal error on a component
that resides in PCI configuration
space at bus ##, device ##,
function ##.
The system BIOS has reported a
PCIe fatal error on a component
that resides in slot #.
Remove and reseat the PCI
expansion cards. If the problem
persists, see "Troubleshooting
Expansion Cards" on page 117.
If the problem persists, the
system board is faulty. See
"Getting Help" on page 131.
Table 1-4. LCD Status Messages (continued)
Code Text Causes Corrective Actions

20 About Your System
E1913 CPU & Firmware
Mismatch The BMC firmware does not support the CPU.
Update to the latest BMC
firmware. See the BMC User’s
Guide for more information on
setup and use of BMC.
E2010 No Memory No memory is installed in the
system.
Install memory. See "Memory" on
page 80.
E2011 Mem Config Err Memory detected, but is not
configurable. Error detected
during memory configuration.
See "Troubleshooting System
Memory" on page 110.
E2012 Unusable Memory Memory is configured, but not
usable. Memory subsystem
failure.
See "Troubleshooting System
Memory" on page 110.
E2013 Shadow BIOS Fail The system BIOS failed to copy
its flash image into memory.
See "Troubleshooting System
Memory" on page 110.
E2014 CMOS Fail CMOS failure. CMOS RAM not
functioning properly.
See "Getting Help" on page 131.
E2015 DMA Controller DMA controller failure. See "Getting Help" on page 131.
E2016 Int Controller Interrupt controller failure. See "Getting Help" on page 131.
E2017 Timer Fail Timer refresh failure. See "Getting Help" on page 131.
E2018 Prog Timer Programmable interval timer
error.
See "Getting Help" on page 131.
E2019 Parity Error Parity error. See "Getting Help" on page 131.
E201A SIO Err SIO failure. See "Getting Help" on page 131.
E201B Kybd Controller Keyboard controller failure. See "Getting Help" on page 131.
E201C SMI Init System management interrupt
(SMI) initialization failure.
See "Getting Help" on page 131.
E201D Shutdown Test BIOS shutdown test failure. See "Getting Help" on page 131.
E201E POST Mem Test BIOS POST memory test failure. See "Troubleshooting System
Memory" on page 110. If problem
persists, see "Getting Help" on
page 131.
Table 1-4. LCD Status Messages (continued)
Code Text Causes Corrective Actions