Dell Alienware m17 User manual

Alienware m17
Service Manual
Regulatory Model: P37E
Regulatory Type: P37E001
June 2022
Rev. A02

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2018-2022 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its
subsidiaries. Other trademarks may be trademarks of their respective owners.

Chapter 1: Before working inside your computer........................................................................... 9
Before you begin .................................................................................................................................................................9
Chapter 2: After working inside your computer............................................................................10
Chapter 3: Safety instructions..................................................................................................... 11
Electrostatic discharge—ESD protection.....................................................................................................................11
ESD field service kit ......................................................................................................................................................... 12
Transporting sensitive components...............................................................................................................................13
Chapter 4: Recommended tools................................................................................................... 14
Chapter 5: Screw list................................................................................................................... 15
Chapter 6: Removing the base cover............................................................................................ 17
Procedure.............................................................................................................................................................................17
Chapter 7: Replacing the base cover........................................................................................... 20
Procedure............................................................................................................................................................................20
Chapter 8: Removing the battery (half-length)........................................................................... 23
Prerequisites.......................................................................................................................................................................23
Procedure............................................................................................................................................................................23
Chapter 9: Replacing the battery (half-length)........................................................................... 24
Procedure ...........................................................................................................................................................................24
Post-requisites................................................................................................................................................................... 24
Chapter 10: Removing the battery (full-length)...........................................................................25
Prerequisites.......................................................................................................................................................................25
Procedure............................................................................................................................................................................25
Chapter 11: Replacing the battery (full-length)........................................................................... 26
Procedure ...........................................................................................................................................................................26
Post-requisites...................................................................................................................................................................26
Chapter 12: Removing the hard drive........................................................................................... 27
Prerequisites....................................................................................................................................................................... 27
Procedure............................................................................................................................................................................ 27
Chapter 13: Replacing the hard drive........................................................................................... 30
Procedure............................................................................................................................................................................30
Post-requisites....................................................................................................................................................................31
Contents
Contents 3

Chapter 14: Removing the memory modules................................................................................ 32
Prerequisites.......................................................................................................................................................................32
Procedure............................................................................................................................................................................32
Chapter 15: Replacing the memory modules................................................................................ 34
Procedure ...........................................................................................................................................................................34
Post-requisites................................................................................................................................................................... 34
Chapter 16: Removing the wireless card...................................................................................... 35
Prerequisites.......................................................................................................................................................................35
Procedure............................................................................................................................................................................35
Chapter 17: Replacing the wireless card.......................................................................................37
Procedure............................................................................................................................................................................ 37
Post-requisites...................................................................................................................................................................39
Chapter 18: Removing the solid-state drive/Intel Optane............................................................ 40
Prerequisites.......................................................................................................................................................................40
Procedure to remove M.2 2230 card........................................................................................................................... 40
Procedure to remove M.2 2280 card........................................................................................................................... 42
Chapter 19: Replacing the solid-state drive/Intel Optane............................................................ 43
Procedure to replace M.2 2230 card........................................................................................................................... 43
Procedure to replace M.2 2280 card........................................................................................................................... 45
Post-requisites...................................................................................................................................................................46
Chapter 20: Removing the coin-cell battery.................................................................................47
Prerequisites....................................................................................................................................................................... 47
Procedure............................................................................................................................................................................ 47
Chapter 21: Replacing the coin-cell battery................................................................................. 48
Procedure............................................................................................................................................................................48
Post-requisites...................................................................................................................................................................48
Chapter 22: Removing the touchpad............................................................................................49
Prerequisites.......................................................................................................................................................................49
Procedure............................................................................................................................................................................49
Chapter 23: Replacing the touchpad........................................................................................... 50
Procedure............................................................................................................................................................................50
Post-requisites...................................................................................................................................................................50
Chapter 24: Removing the heat sink............................................................................................ 51
Prerequisites....................................................................................................................................................................... 51
Procedure............................................................................................................................................................................ 51
Chapter 25: Replacing the heat sink............................................................................................ 53
4Contents

Procedure .......................................................................................................................................................................... 53
Post-requisites...................................................................................................................................................................54
Chapter 26: Removing the fans................................................................................................... 55
Prerequisites.......................................................................................................................................................................55
Procedure............................................................................................................................................................................55
Chapter 27: Replacing the fans....................................................................................................57
Procedure ...........................................................................................................................................................................57
Post-requisites...................................................................................................................................................................58
Chapter 28: Removing the I/O board........................................................................................... 59
Prerequisites.......................................................................................................................................................................59
Procedure............................................................................................................................................................................59
Procedure............................................................................................................................................................................60
Chapter 29: Replacing the I/O board........................................................................................... 63
Procedure............................................................................................................................................................................63
Post-requisites...................................................................................................................................................................64
Chapter 30: Removing the speakers............................................................................................ 65
Prerequisites.......................................................................................................................................................................65
Procedure............................................................................................................................................................................65
Chapter 31: Replacing the speakers.............................................................................................66
Procedure .......................................................................................................................................................................... 66
Post-requisites...................................................................................................................................................................66
Chapter 32: Removing the display assembly................................................................................ 67
Prerequisites.......................................................................................................................................................................67
Procedure............................................................................................................................................................................ 67
Chapter 33: Replacing the display assembly................................................................................ 70
Procedure............................................................................................................................................................................ 70
Post-requisites....................................................................................................................................................................71
Chapter 34: Removing the display bezel...................................................................................... 72
Prerequisites....................................................................................................................................................................... 72
Procedure............................................................................................................................................................................ 72
Chapter 35: Replacing the display bezel...................................................................................... 73
Procedure............................................................................................................................................................................ 73
Post-requisites................................................................................................................................................................... 73
Chapter 36: Removing the camera............................................................................................... 74
Prerequisites....................................................................................................................................................................... 74
Procedure............................................................................................................................................................................ 74
Contents 5

Chapter 37: Replacing the camera............................................................................................... 75
Procedure............................................................................................................................................................................ 75
Post-requisites................................................................................................................................................................... 75
Chapter 38: Removing the display hinges.................................................................................... 76
Prerequisites.......................................................................................................................................................................76
Procedure............................................................................................................................................................................ 76
Chapter 39: Replacing the display hinges.................................................................................... 78
Procedure............................................................................................................................................................................ 78
Post-requisites................................................................................................................................................................... 78
Chapter 40: Removing the display panel...................................................................................... 79
Prerequisites.......................................................................................................................................................................79
Procedure............................................................................................................................................................................ 79
Chapter 41: Replacing the display panel.......................................................................................82
Procedure............................................................................................................................................................................82
Post-requisites...................................................................................................................................................................83
Chapter 42: Removing the display back-cover and antenna assembly.......................................... 84
Prerequisites.......................................................................................................................................................................84
Procedure............................................................................................................................................................................84
Chapter 43: Replacing the display back-cover and antenna assembly.......................................... 85
Procedure............................................................................................................................................................................85
Post-requisites...................................................................................................................................................................85
Chapter 44: Removing the system board..................................................................................... 86
Prerequisites.......................................................................................................................................................................86
Procedure............................................................................................................................................................................86
Chapter 45: Replacing the system board..................................................................................... 89
Procedure .......................................................................................................................................................................... 89
Post-requisites...................................................................................................................................................................90
Entering the Service Tag in the BIOS setup program...............................................................................................91
Chapter 46: Removing the power-button board........................................................................... 92
Prerequisites.......................................................................................................................................................................92
Procedure............................................................................................................................................................................92
Chapter 47: Replacing the power-button board........................................................................... 94
Procedure............................................................................................................................................................................94
Post-requisites...................................................................................................................................................................94
Chapter 48: Removing the power-adapter port............................................................................96
Prerequisites.......................................................................................................................................................................96
6Contents

Procedure............................................................................................................................................................................96
Chapter 49: Replacing the power-adapter port............................................................................98
Procedure............................................................................................................................................................................98
Post-requisites...................................................................................................................................................................98
Chapter 50: Removing the keyboard.......................................................................................... 100
Prerequisites..................................................................................................................................................................... 100
Procedure.......................................................................................................................................................................... 100
Chapter 51: Replacing the keyboard........................................................................................... 102
Procedure.......................................................................................................................................................................... 102
Post-requisites................................................................................................................................................................. 102
Chapter 52: Removing the palm rest.......................................................................................... 104
Prerequisites..................................................................................................................................................................... 104
Procedure.......................................................................................................................................................................... 104
Chapter 53: Replacing the palm rest.......................................................................................... 106
Procedure.......................................................................................................................................................................... 106
Post-requisites................................................................................................................................................................. 106
Chapter 54: Device drivers.........................................................................................................108
Intel Chipset Software Installation Utility.................................................................................................................. 108
Video drivers..................................................................................................................................................................... 108
Intel Serial IO driver.........................................................................................................................................................108
Intel Trusted Execution Engine Interface.................................................................................................................. 108
Intel Virtual Button driver.............................................................................................................................................. 108
Wireless and Bluetooth drivers.....................................................................................................................................108
Chapter 55: System setup......................................................................................................... 109
System setup....................................................................................................................................................................109
Entering BIOS setup program.......................................................................................................................................109
Navigation keys................................................................................................................................................................109
Boot Sequence.................................................................................................................................................................109
System setup options......................................................................................................................................................110
Clearing CMOS settings................................................................................................................................................. 113
Clearing BIOS (System Setup) and System passwords..........................................................................................114
Chapter 56: Troubleshooting...................................................................................................... 115
Updating the BIOS in Windows.....................................................................................................................................115
Updating the BIOS using the USB drive in Windows...............................................................................................115
Dell SupportAssist Pre-boot System Performance Check diagnostics...............................................................115
Running the SupportAssist Pre-Boot System Performance Check............................................................... 116
System diagnostic lights................................................................................................................................................. 116
Enabling Intel Optane memory...................................................................................................................................... 117
Disabling Intel Optane memory......................................................................................................................................117
WiFi power cycle...............................................................................................................................................................117
Flea power release........................................................................................................................................................... 118
Contents 7

Chapter 57: Getting help and contacting Dell............................................................................. 119
8 Contents

Before working inside your computer
NOTE: The images in this document may differ from your computer depending on the configuration you ordered.
Before you begin
1. Save and close all open files and exit all open applications.
2. Shut down your computer. Click Start > Power > Shut down.
NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down
instructions.
3. Disconnect your computer and all attached devices from their electrical outlets.
4. Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer.
5. Remove any media card and optical disc from your computer, if applicable.
1
Before working inside your computer 9

After working inside your computer
CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.
1. Replace all screws and ensure that no stray screws remain inside your computer.
2. Connect any external devices, peripherals, or cables you removed before working on your computer.
3. Replace any media cards, discs, or any other parts that you removed before working on your computer.
4. Connect your computer and all attached devices to their electrical outlets.
5. Turn on your computer.
2
10 After working inside your computer