Dell Dimension 4100 User manual

www.dell.com | support.dell.com
Dell™ Inspiron™ 4100
Solutions Guide
2H767bk0.book Page 1 Friday, September 28, 2001 1:37 PM

Hints, Notices, and Cautions
HINT: A HINT indicates important information that helps you make better
use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of
data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage,
personal injury, or death.
Abbreviations and Acronyms
For a complete list of abbreviations and acronyms, see the Tell Me How help
file. To access the help file, see page 34.
____________________
Information in this document is subject to change without notice.
© 2001 Dell Computer Corporation. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Computer
Corporation is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, DellNet, DellPlus, Dell TravelLite, TrueMobile,
Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, and DellWare are trademarks of Dell
Computer Corporation; Intel and Pentium are registered trademarks and Celeron is a trademark
of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft
Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities
claiming the marks and names or their products. Dell Computer Corporation disclaims any
proprietary interest in trademarks and trade names other than its own.
This product incorporates copyright protection technology that is protected by method claims of
certain U.S. patents and other intellectual property rights owned by Macrovision Corporation
and other rights owners. Use of this copyright protection technology must be authorized by
Macrovision Corporation, and is intended for home and other limited viewing uses only unless
otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is
prohibited.
November 2001 P/N 2H767 Rev. A00
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Contents 3
Contents
Safety and EMC Instructions: Portable Computers . . . . . . . . 9
Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . 9
EMC Instructions . . . . . . . . . . . . . . . . . . . . . . . . 13
When Using Your Computer . . . . . . . . . . . . . . . . . . . 14
Ergonomic Computing Habits . . . . . . . . . . . . . . . . . . 15
When Removing or Replacing Parts . . . . . . . . . . . . . . . 17
Protecting Against Electrostatic Discharge . . . . . . . . . . . 17
1Setting Up
Connecting a Printer . . . . . . . . . . . . . . . . . . . . . . . . 20
Parallel Printer . . . . . . . . . . . . . . . . . . . . . . . . . 20
USB Printer . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Installing the Printer Driver . . . . . . . . . . . . . . . . . . . 22
Transferring Information to a New Computer
(Windows®XP Only) . . . . . . . . . . . . . . . . . . . . . . . . 23
Setting Up a Home and Office Network
(Windows XP Only) . . . . . . . . . . . . . . . . . . . . . . . . . 23
Turning Off the Computer . . . . . . . . . . . . . . . . . . . . . 24
Windows Me and Windows 2000 . . . . . . . . . . . . . . . . 24
About the Module Bay . . . . . . . . . . . . . . . . . . . . . . . 24
Swapping Devices While the Computer Is Turned Off . . . . . . 25
Swapping Devices While Windows Is Running . . . . . . . . . . 25
Enabling the Infrared Sensor . . . . . . . . . . . . . . . . . . . . 26
Setting Up the Dolby Headphone . . . . . . . . . . . . . . . . . 27
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4Contents
Setting Up the APR to Connect to a Network . . . . . . . . . . 28
Power Protection Devices . . . . . . . . . . . . . . . . . . . . . 28
Surge Protectors . . . . . . . . . . . . . . . . . . . . . . . . 28
Line Conditioners . . . . . . . . . . . . . . . . . . . . . . . 29
Uninterruptible Power Supply Devices . . . . . . . . . . . . . 29
2Solving Problems
Finding Solutions . . . . . . . . . . . . . . . . . . . . . . . . . 32
Accessing Help . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Power Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Video and Display Problems . . . . . . . . . . . . . . . . . . . . 38
If the display is blank . . . . . . . . . . . . . . . . . . . . . 38
If the display is difficult to read . . . . . . . . . . . . . . . . 39
If only part of the display is readable . . . . . . . . . . . . . . 40
Sound and Speaker Problems . . . . . . . . . . . . . . . . . . . 40
If you have a problem with integrated speakers . . . . . . . . . 40
If you have a problem with external speakers . . . . . . . . . . 40
Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . 41
If you cannot print to a parallel port printer . . . . . . . . . . 41
If you cannot print to a USB printer . . . . . . . . . . . . . . 42
Modem and Internet Connection Problems . . . . . . . . . . . . 43
Scanner Problems . . . . . . . . . . . . . . . . . . . . . . . . . 46
Touch Pad or Mouse Problems . . . . . . . . . . . . . . . . . . 47
External Keyboard Problems . . . . . . . . . . . . . . . . . . . 48
Unexpected Characters . . . . . . . . . . . . . . . . . . . . . . 49
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Contents 5
Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
If you cannot save a file to a floppy disk . . . . . . . . . . . . . 49
If you cannot play a CD, CD-RW, or DVD . . . . . . . . . . . . 51
If you cannot play a DVD movie . . . . . . . . . . . . . . . . . 52
If you cannot eject the CD, CD-RW, or DVD drive tray . . . . . 52
If you hear an unfamiliar scraping or grinding sound . . . . . . 52
If the CD-RW drive stops writing . . . . . . . . . . . . . . . . 52
If you have problems with a hard drive . . . . . . . . . . . . . 53
Network Problems . . . . . . . . . . . . . . . . . . . . . . . . . 53
General Program Problems . . . . . . . . . . . . . . . . . . . . . 54
A program crashes . . . . . . . . . . . . . . . . . . . . . . . 54
A program stops responding . . . . . . . . . . . . . . . . . . . 54
A solid blue screen appears . . . . . . . . . . . . . . . . . . . 55
A program is designed for an earlier version of the
Windows operating systems . . . . . . . . . . . . . . . . . . . 55
Error messages appear . . . . . . . . . . . . . . . . . . . . . 55
E-Mail Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 56
If Your Computer Gets Wet . . . . . . . . . . . . . . . . . . . . . 56
If You Drop or Damage Your Computer . . . . . . . . . . . . . . 57
Resolving Other Technical Problems . . . . . . . . . . . . . . . . 58
Reinstalling Drivers and Utilities . . . . . . . . . . . . . . . . . . 58
Reinstalling the Modem or Network Adapter Driver . . . . . . . 59
Using the Windows XP Device Driver Rollback . . . . . . . . . 61
Resolving Software and Hardware Incompatibilities . . . . . . . 62
Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Windows Me . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . 64
Using System Restore . . . . . . . . . . . . . . . . . . . . . . . 65
Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Windows Me . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Creating a Restore Point . . . . . . . . . . . . . . . . . . . . 66
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6Contents
Restoring the Computer to an Earlier Operating State . . . . . 67
Undoing the Last System Restore . . . . . . . . . . . . . . . 68
Reinstalling Windows XP . . . . . . . . . . . . . . . . . . . . . 68
Reinstalling Windows Me . . . . . . . . . . . . . . . . . . . . . 70
Reinstalling Windows 2000 . . . . . . . . . . . . . . . . . . . . 72
Enabling Hibernate Support . . . . . . . . . . . . . . . . . . 73
3Replacing Parts
Using the Advanced Port Replicator . . . . . . . . . . . . . . . 76
Connecting External Devices to the APR . . . . . . . . . . . . 76
APR Controls and Indicators . . . . . . . . . . . . . . . . . . 78
Docking the Computer . . . . . . . . . . . . . . . . . . . . . 78
Undocking the Computer . . . . . . . . . . . . . . . . . . . . 79
Monitor Stand . . . . . . . . . . . . . . . . . . . . . . . . . 81
Adding Memory . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Adding a Mini PCI Card . . . . . . . . . . . . . . . . . . . . . . 85
Replacing the Hard Drive . . . . . . . . . . . . . . . . . . . . . 87
Returning a Hard Drive to Dell . . . . . . . . . . . . . . . . . 89
Adding a Daughter Card Modem . . . . . . . . . . . . . . . . . 90
4Appendix
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Standard Settings . . . . . . . . . . . . . . . . . . . . . . . . . 101
Viewing the System Setup Screens . . . . . . . . . . . . . . . 101
System Setup Screens . . . . . . . . . . . . . . . . . . . . . 101
Returning Items for Warranty Repair or Credit . . . . . . . . . . 102
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Contents 7
Dell Technical Support Policy (U.S. Only) . . . . . . . . . . . . 102
Definition of "Dell-Installed" Software and Peripherals . . . . . 103
Definition of "Third-Party" Software and Peripherals . . . . . . 103
Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Returning Items for Warranty Repair or Credit . . . . . . . . 118
Regulatory Information . . . . . . . . . . . . . . . . . . . . . . 118
FCC Notices (U.S. Only) . . . . . . . . . . . . . . . . . . . 119
Battery Disposal . . . . . . . . . . . . . . . . . . . . . . . 122
NOM Information (Mexico Only) . . . . . . . . . . . . . . . 123
Información para NOM (únicamente para México) . . . . . . 124
Limited Warranties and Return Policy . . . . . . . . . . . . . . 124
One-Year Limited Warranty (U.S. Only) . . . . . . . . . . . . 125
Two-Year Limited Warranty (U.S. Only) . . . . . . . . . . . . 127
Three-Year Limited Warranty (U.S. Only) . . . . . . . . . . . 130
One-Year Limited Warranty (Canada Only) . . . . . . . . . . 133
Two-Year Limited Warranty (Canada Only) . . . . . . . . . . 135
Three-Year Limited Warranty (Canada Only) . . . . . . . . . 138
"Total Satisfaction" Return Policy
(U.S. and Canada Only) . . . . . . . . . . . . . . . . . . . . 142
One-Year End-User Manufacturer Guarantee
(Latin America and the Caribbean Only) . . . . . . . . . . . . 143
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
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8Contents
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Safety and EMC Instructions: Portable Computers 9
Safety and EMC Instructions: Portable
Computers
The following information defines the meaning of additional symbols used
only in the Safety and Electromagnetic Compatibility (EMC) Instructions.
Safety Instructions
General
Risk of explosion Aircraft
Risk of fire Use of this feature may be prohibited
on aircraft
Risk of electric shock
•Do not attempt to service the computer yourself unless
you are an authorized service technician. Always follow
installation instructions closely.
•If you use an extension power cable with your AC
adapter, ensure that the total ampere rating of the
products plugged in to the extension power cable does
not exceed the ampere rating of the extension cable.
•Do not push objects into air vents or openings of your
computer. Doing so can cause fire or electric shock by
shorting out interior components.
•Place the AC adapter in a ventilated area, such as a desk
top or on the floor, when you use it to run the computer
or to charge the battery. Do not cover the AC adapter
with papers or other items that will reduce cooling; also,
do not use the AC adapter inside a carrying case.
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10 Safety and EMC Instructions: Portable Computers
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•Do not allow your portable computer to operate with
the base resting directly on exposed skin for extended
periods of time. The surface temperature of the base
will rise during normal operation (particularly when AC
power is present). Allowing sustained contact with
exposed skin can cause discomfort or, eventually, a
burn.
•Do not use your computer in a wet environment, for
example, near a bath tub, sink, or swimming pool or in a
wet basement.
•If your computer includes an integrated or optional (PC
Card) modem, disconnect the modem cable if an
electrical storm is approaching to avoid the remote risk
of electric shock from lightning via the telephone line.
•To help avoid the potential hazard of electric shock, do
not connect or disconnect any cables or perform
maintenance or reconfiguration of this product during
an electrical storm. Do not use your computer during
an electrical storm unless all cables have been
disconnected and the computer is operating on battery
power.
•If your computer includes a modem, the cable used
with the modem should be manufactured with a
minimum wire size of 26 American wire gauge (AWG)
and an FCC-compliant RJ-11 modular plug.
•PC Cards may become very warm during normal
operation. Use care when removing PC Cards after their
continuous operation.
•Before you clean your computer, remove power. Clean
your computer with a soft cloth dampened with water.
Do not use liquid or aerosol cleaners, which may
contain flammable substances.
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Safety and EMC Instructions: Portable Computers 11
Power (Safety Instructions, continued)
•Use only the Dell-provided AC adapter approved for
use with this computer. Use of another AC adapter may
cause a fire or explosion.
•Before you connect the computer to an electrical outlet,
check the AC adapter voltage rating to ensure that the
required voltage and frequency match the available
power source.
•To remove power from the computer, turn it off,
remove the battery pack, and disconnect the AC
adapter from the electrical outlet.
•To help prevent electric shock, plug the AC adapter and
peripheral power cables into properly grounded power
sources. These power cables may be equipped with
three-prong plugs to provide an earth grounding
connection. Do not use adapter plugs or remove the
grounding prong from the power cable plug. If you use a
power extension cable, use the appropriate type, two-
prong or three-prong, to mate with the AC adapter
power cable.
•Be sure that nothing rests on your AC adapter's power
cable and that the cable is not located where it can be
tripped over or stepped on.
•If you are using a multiple-outlet power strip, use
caution when plugging the AC adapter's power cable
into the power strip. Some power strips may allow you
to insert the plug incorrectly. Incorrect insertion of the
power plug could result in permanent damage to your
computer, as well as risk of electric shock and/or fire.
Ensure that the ground prong of the power plug is
inserted into the mating ground contact of the power
strip.
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12 Safety and EMC Instructions: Portable Computers
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Battery (Safety Instructions, continued)
•Use only Dell battery modules that are approved for use
with this computer. Use of other types may increase the
risk of fire or explosion.
•Do not carry a battery pack in your pocket, purse, or
other container where metal objects (such as car keys or
paper clips) could short-circuit the battery terminals.
The resulting excessive current flow can cause
extremely high temperatures and may result in damage
to the battery pack or cause fire or burns.
•The battery poses a burn hazard if you handle it
improperly. Do not disassemble it. Handle a damaged
or leaking battery pack with extreme care. If the battery
is damaged, electrolyte may leak from the cells and may
cause personal injury.
•Keep away from children.
•Do not store or leave your computer or battery pack
near a heat source such as a radiator, fireplace, stove,
electric heater, or other heat-generating appliance or
otherwise expose it to temperatures in excess of 60ºC
(140ºF). When heated to excessive temperatures,
battery cells could explode or vent, posing a risk of fire.
•Do not dispose of your computer's battery in a fire or
with normal household waste. Battery cells may
explode. Discard a used battery according to the
manufacturer's instructions or contact your local waste
disposal agency for disposal instructions. Dispose of a
spent or damaged battery promptly.
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Safety and EMC Instructions: Portable Computers 13
Air Travel (Safety Instructions, continued)
EMC Instructions
•Use shielded signal cables to ensure that you maintain the appropriate
EMC classification for the intended environment. For parallel printers,
a cable is available from Dell. If you prefer, you can order a cable from
Dell at its world-wide website at http://accessories.us.dell.com.
•Static electricity can harm electronic components inside your
computer. To prevent static damage, discharge static electricity from
your body before you touch any of your computer’s electronic
components, such as a memory module. You can do so by touching an
unpainted metal surface on the computer's input/output panel.
•Certain Federal Aviation Administration regulations and/or
airline-specific restrictions may apply to the operation of your
Dell™computer while you are onboard an aircraft. For
example, such regulations/restrictions may prohibit the use of
any personal electronic device (PED) that has the capacity for
intentional transmission of radio frequency or other
electromagnetic signals while on an aircraft.
–In order to best comply with all such restrictions, if your
Dell portable computer is equipped with Dell
TrueMobile™or some other wireless communication
device, please disable this device before you board the
aircraft and follow all instructions provided by airline
personnel with regard to such device.
–Additionally, the use of any PED, such as a portable
computer, may be prohibited in aircraft during certain
critical phases of flight, for example, takeoff and landing.
Some airlines may further define the critical flight phase as
any time the aircraft is below 3050 m (10,000 ft). Please
follow the airline's specific instructions as to when the use
of a PED is allowed.
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14 Safety and EMC Instructions: Portable Computers
www.dell.com | support.dell.com
When Using Your Computer
Observe the following safety guidelines to prevent damage to your
computer:
•When setting up the computer for work, place it on a level surface.
•When traveling, do not check the computer as baggage. You can put
your computer through an X-ray security machine, but never put your
computer through a metal detector. If you have the computer checked
by hand, be sure to have a charged battery available in case you are
asked to turn on the computer.
•When traveling with the hard drive removed from the computer, wrap
the drive in a nonconducting material, such as cotton cloth or paper. If
you have the drive checked by hand, be ready to install the drive in the
computer. You can put the hard drive through an X-ray security
machine, but never put the drive through a metal detector.
•When traveling, do not place the computer in overhead storage
compartments where it could slide around. Do not drop your
computer or subject it to other mechanical shocks.
•Protect your computer, battery, and hard drive from environmental
hazards such as dirt, dust, food, liquids, temperature extremes, and
overexposure to sunlight.
•When you move your computer between environments with very
different temperature and/or humidity ranges, condensation may form
on or within the computer. To avoid damaging the computer, allow
sufficient time for the moisture to evaporate before using the
computer.
NOTICE: When taking the computer from low-temperature conditions into a
warmer environment or from high-temperature conditions into a cooler
environment, allow the computer to acclimate to room temperature before
turning on power.
•When you disconnect a cable, pull on its connector or on its strain-
relief loop, not on the cable itself. As you pull out the connector, keep
it evenly aligned to avoid bending any connector pins. Also, before you
connect a cable make sure both connectors are correctly oriented and
aligned.
•Handle components with care. Hold a component such as a memory
module by its edges, not its pins.
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Safety and EMC Instructions: Portable Computers 15
•When preparing to remove a memory module from the system board
or disconnect a peripheral device from the computer, turn off the
computer, disconnect the AC adapter cable, and then wait 5 seconds
before proceeding to help avoid possible damage to the system board.
•Clean the display with a soft, clean cloth and commercial window
cleaner that does not contain wax or abrasives. Apply the cleaner to the
cloth; then stroke the cloth across the display in one direction, moving
from the top of the display to the bottom. If the display contains
grease or some other contaminant, use isopropyl alcohol instead of
commercial window cleaner.
•If your computer gets wet or is damaged, follow the procedures
described in "If Your Computer Gets Wet" on page 56. If, after
following these procedures, you confirm that your computer is not
operating properly, contact Dell (see page 103 for the appropriate
contact information).
Ergonomic Computing Habits
CAUTION: Improper or prolonged keyboard use may result in
injury.
CAUTION: Viewing the display or external monitor screen for
extended periods of time may result in eye strain.
For comfort and efficiency, observe the following ergonomic guidelines
when setting up and using your computer:
•Position your computer directly in front of you as you work.
•Adjust the tilt of the computer’s display, its contrast and/or brightness
settings, and the lighting around you (such as overhead lights, desk
lamps, and the curtains or blinds on nearby windows) to minimize
reflections and glare on the display.
•When using an external monitor with your computer, set the monitor
at a comfortable viewing distance (usually 510 to 610 millimeters [20
to 24 inches] from your eyes). Make sure the monitor screen is at eye
level or slightly lower when you are sitting in front of the monitor.
•Use a chair that provides good lower-back support.
•Keep your forearms horizontal with your wrists in a neutral,
comfortable position while using the keyboard, touch pad, track stick,
or external mouse.
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16 Safety and EMC Instructions: Portable Computers
www.dell.com | support.dell.com
•Always use the palm rest with the keyboard, touch pad, or track stick.
Leave space to rest your hands when using an external mouse.
•Let your upper arms hang naturally at your sides.
•Sit erect with your feet resting on the floor and your thighs level.
•When sitting, make sure the weight of your legs is on your feet and not
on the front of your chair seat. Adjust your chair’s height or use a
footrest, if necessary, to maintain proper posture.
•Vary your work activities. Try to organize your work so that you do not
have to type for extended periods of time. When you stop typing, try
to do things that use both hands.
computer positioned
directly in front of user
wrists relaxed
and flat
arms at
desk level
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Safety and EMC Instructions: Portable Computers 17
When Removing or Replacing Parts
Before removing or installing memory modules, or adding a modem or Mini
PCI card, perform the following steps in the sequence indicated.
NOTICE: The only time you should ever access the inside of your computer is
when you are installing memory modules, or adding a modem or Mini PCI
card.
NOTICE: Wait 5 seconds after turning off the computer before disconnecting
a peripheral device or removing a memory module to help prevent possible
damage to the system board.
1Turn off your computer and any attached peripherals.
2Disconnect your computer and peripherals from electrical outlets to
reduce the potential for personal injury or shock. Also, disconnect any
telephone or telecommunication lines from the computer.
3Remove the main battery from the battery bay and, if necessary, the
secondary battery from the module bay.
4Ground yourself by touching the unpainted metal surface of the I/O
panel on the back of the computer.
While you work, periodically touch the I/O panel to dissipate any
static electricity that might harm internal components.
Protecting Against Electrostatic Discharge
Static electricity can harm electronic components inside your computer. To
prevent static damage, discharge static electricity from your body before you
touch any of your computer’s electronic components, such as a memory
module. You can do so by touching an unpainted metal surface on the
computer’s I/O panel.
As you continue to work inside the computer, periodically touch an I/O
connector to remove any static charge your body may have accumulated.
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18 Safety and EMC Instructions: Portable Computers
www.dell.com | support.dell.com
You can also take the following steps to prevent damage from electrostatic
discharge (ESD):
•When unpacking a static-sensitive component from its shipping
carton, do not remove the component from the antistatic packing
material until you are ready to install the component. Just before
unwrapping the antistatic packaging, be sure to discharge static
electricity from your body.
•When transporting a sensitive component, first place it in an antistatic
container or packaging.
•Handle all sensitive components in a static-safe area. If possible, use
antistatic floor pads and workbench pads.
The following notice may appear throughout this document to remind you
of these precautions:
NOTICE: See "Protecting Against Electrostatic Discharge" in the safety
instructions.
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www.dell.com | support.dell.com
1
SECTION 1
Setting Up
Connecting a Printer
Transferring Information to a New Computer
(Windows®XP Only)
Setting Up a Home and Office Network
(Windows XP Only)
Turning Off the Computer
About the Module Bay
Enabling the Infrared Sensor
Setting Up the Dolby Headphone
Setting Up the APR to Connect to a Network
Power Protection Devices
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20 Setting Up
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Connecting a Printer
See the documentation that came with the printer for any recommended
preparation procedures, such as:
•Removing the packaging
•Installing the toner or ink cartridge
•Loading paper
Then follow the instructions that came with the printer to connect it to the
computer. If no information is provided, see the following sections.
HINT: For complete
printer driver installation
instructions, refer to your
printer documentation.
Parallel Printer
1Turn off the computer (see page 24).
NOTICE: Use only a standard IEEE 1284 parallel cable measuring 3 m
(10 ft) or less to connect the printer to the computer. Use of a nonstandard
cable may prevent the printer from working.
2Attach the parallel printer cable to the parallel connector on the
computer and tighten the two screws. Attach the cable to the parallel
connector on the printer and snap the two clips into the two notches.
2H767bk0.book Page 20 Friday, September 28, 2001 1:37 PM