Dell Inspiron 11 3000 Series User manual

Inspiron 11
3000 Series
Service Manual
Regulatory Model: P24T
Regulatory Type: P24T001

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your computer.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
Copyright ©2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property
laws. Dell™and the Dell logo are trademarks of Dell Inc. in the United States and/or other jurisdictions. All other marks and names
mentioned herein may be trademarks of their respective companies.
2016 - 01
Rev. A00

Contents
1 Before working inside your computer..................................................................................... 7
Before you begin ......................................................................................................................................................7
Safety instructions....................................................................................................................................................7
Recommended tools................................................................................................................................................. 8
2 After working inside your computer........................................................................................ 9
3 Removing the base cover........................................................................................................ 10
Procedure............................................................................................................................................................... 10
4 Replacing the base cover........................................................................................................ 13
Procedure............................................................................................................................................................... 13
5 Removing the battery................................................................................................................14
Prerequisites...........................................................................................................................................................14
Procedure............................................................................................................................................................... 14
6 Replacing the battery............................................................................................................... 16
Procedure............................................................................................................................................................... 16
Post-requisites........................................................................................................................................................16
7 Removing the I/O board............................................................................................................17
Prerequisites...........................................................................................................................................................17
Procedure............................................................................................................................................................... 17
8 Replacing the I/O board........................................................................................................... 19
Procedure............................................................................................................................................................... 19
Post-requisites........................................................................................................................................................19
9 Removing the memory module................................................................................................20
Prerequisites...........................................................................................................................................................20
Procedure............................................................................................................................................................... 20
10 Replacing the memory module............................................................................................. 21
Procedure............................................................................................................................................................... 21
Post-requisites........................................................................................................................................................22
11 Removing the hard drive........................................................................................................ 23
Prerequisites...........................................................................................................................................................23
3

Procedure............................................................................................................................................................... 23
12 Replacing the hard drive........................................................................................................25
Procedure............................................................................................................................................................... 25
Post-requisites........................................................................................................................................................25
13 Removing the power-adapter port....................................................................................... 26
Prerequisites...........................................................................................................................................................26
Procedure............................................................................................................................................................... 26
14 Replacing the power-adapter port.......................................................................................27
Procedure............................................................................................................................................................... 27
Post-requisites........................................................................................................................................................27
15 Removing the wireless card..................................................................................................28
Prerequisites...........................................................................................................................................................28
Procedure............................................................................................................................................................... 28
16 Replacing the wireless card..................................................................................................30
Procedure............................................................................................................................................................... 30
Post-requisites........................................................................................................................................................31
17 Removing the coin-cell battery.............................................................................................32
Prerequisites...........................................................................................................................................................32
Procedure............................................................................................................................................................... 32
18 Replacing the coin-cell battery.............................................................................................34
Procedure............................................................................................................................................................... 34
Post-requisites........................................................................................................................................................34
19 Removing the touch pad........................................................................................................ 35
Prerequisites...........................................................................................................................................................35
Procedure............................................................................................................................................................... 35
20 Replacing the touch pad........................................................................................................ 37
Procedure............................................................................................................................................................... 37
Post-requisites........................................................................................................................................................38
21 Removing the speaker............................................................................................................39
Prerequisites...........................................................................................................................................................39
Procedure............................................................................................................................................................... 39
22 Replacing the speaker............................................................................................................41
4

Procedure............................................................................................................................................................... 41
Post-requisites........................................................................................................................................................41
23 Removing the display assembly............................................................................................42
Prerequisites...........................................................................................................................................................42
Procedure............................................................................................................................................................... 42
24 Replacing the display assembly........................................................................................... 45
Procedure............................................................................................................................................................... 45
Post-requisites........................................................................................................................................................45
25 Removing the system board.................................................................................................. 46
Prerequisites...........................................................................................................................................................46
Procedure............................................................................................................................................................... 46
26 Replacing the system board..................................................................................................50
Procedure............................................................................................................................................................... 50
Post-requisites........................................................................................................................................................50
27 Removing the palm rest and keyboard assembly.............................................................. 51
Prerequisites...........................................................................................................................................................51
Procedure............................................................................................................................................................... 51
28 Replacing the palm rest and keyboard assembly..............................................................53
Procedure............................................................................................................................................................... 53
Post-requisites........................................................................................................................................................53
29 Removing the display bezel................................................................................................... 54
Prerequisites...........................................................................................................................................................54
Procedure............................................................................................................................................................... 54
30 Replacing the display bezel...................................................................................................56
Procedure............................................................................................................................................................... 56
Post-requisites........................................................................................................................................................56
31 Removing the display hinges.................................................................................................57
Prerequisites...........................................................................................................................................................57
Procedure............................................................................................................................................................... 57
32 Replacing the display hinges................................................................................................ 59
Procedure............................................................................................................................................................... 59
Post-requisites........................................................................................................................................................59
5

33 Removing the display panel...................................................................................................60
Prerequisites...........................................................................................................................................................60
Procedure............................................................................................................................................................... 60
34 Replacing the display panel.................................................................................................. 62
Procedure............................................................................................................................................................... 62
Post-requisites........................................................................................................................................................62
35 Removing the camera.............................................................................................................63
Prerequisites...........................................................................................................................................................63
Procedure............................................................................................................................................................... 63
36 Replacing the camera............................................................................................................ 65
Procedure............................................................................................................................................................... 65
Post-requisites........................................................................................................................................................65
37 Removing the display back-cover and antenna assembly...............................................66
Prerequisites...........................................................................................................................................................66
Procedure............................................................................................................................................................... 66
38 Replacing the display back-cover and antenna assembly.............................................. 67
Procedure............................................................................................................................................................... 67
Post-requisites........................................................................................................................................................67
39 Flashing the BIOS....................................................................................................................68
40 Getting help and contacting Dell.......................................................................................... 69
Self-help resources................................................................................................................................................ 69
Contacting Dell....................................................................................................................................................... 69
6

1
Before working inside your computer
NOTE: The images in this document may differ from your computer depending on the configuration you ordered.
Before you begin
1. Save and close all open files and exit all open applications.
2. Shut down your computer.
• Windows 10: Click or tap Start → Power → Shut down.
• Windows 8.1: On the Start screen, click or tap the power icon → Shut down.
• Windows 7: Click or tap Start → Shut down.
NOTE: If you are using a different operating system, see the documentation of your operating system for shut-
down instructions.
3. Disconnect your computer and all attached devices from their electrical outlets.
4. Disconnect all cables such as telephone cables, network cables and so on, from your computer.
5. Disconnect all attached devices and peripherals, such as keyboard, mouse, monitor, and so on, from your
computer.
6. Remove any media card and optical disc from your computer, if applicable.
Safety instructions
Use the following safety guidelines to protect your computer from potential damage and ensure your personal safety.
WARNING: Before working inside your computer, read the safety information that shipped with your computer. For
more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
WARNING: Disconnect all power sources before opening the computer cover or panels. After you finish working
inside the computer, replace all covers, panels, and screws before connecting to the electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface is flat and clean.
CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching pins and
contacts.
CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical
assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the
safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal
surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal
surface to dissipate static electricity, which could harm internal components.
7

CAUTION: When you disconnect a cable, pull on its connector or on its pull tab, not on the cable itself. Some
cables have connectors with locking tabs or thumb-screws that you must disengage before disconnecting the
cable. When disconnecting cables, keep them evenly aligned to avoid bending any connector pins. When
connecting cables, ensure that the ports and connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
Recommended tools
The procedures in this document may require the following tools:
• Philips screwdriver
• Flat-head screwdriver
• Plastic scribe
8

2
After working inside your computer
CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.
1. Replace all screws and ensure that no stray screws remain inside your computer.
2. Connect any external devices, peripherals, or cables you removed before working on your computer.
3. Replace any media cards, discs, or any other parts that you removed before working on your computer.
4. Connect your computer and all attached devices to their electrical outlets.
5. Turn on your computer.
9

3
Removing the base cover
WARNING: Before working inside your computer, read the safety information that shipped with your computer and
follow the steps in Before working inside your computer. After working inside your computer, follow the
instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance
home page at www.dell.com/regulatory_compliance.
Procedure
1. Close the display and turn the computer over.
2. Using a plastic scribe, remove the screw cap from the base-cover assembly.
1. screw cap 2. plastic scribe
3. Remove the screws that secure the base-cover assembly to the palm-rest and keyboard assembly.
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1. screws (9) 2. base-cover assembly
4. Pry loose the left side of the base-cover assembly from the palm rest and keyboard assembly.
1. palm-rest and keyboard assembly 2. base-cover assembly
5. Slide the base-cover assembly to the right and release it from the HDMI and USB ports.
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1. base-cover assembly 2. USB port
3. HDMI port
6. Carefully turn over the base-cover assembly.
1. base-cover assembly 2. palm-rest and keyboard assembly
7. Remove the I/O board.
12

4
Replacing the base cover
WARNING: Before working inside your computer, read the safety information that shipped with your computer and
follow the steps in Before working inside your computer. After working inside your computer, follow the
instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance
home page at www.dell.com/regulatory_compliance.
Procedure
1. Replace the I/O board.
CAUTION: To avoid damage to the computer, ensure that the USB and HDMI port cut-outs on the base-cover
assembly is correctly aligned with the USB and HDMI ports on the palm rest and keyboard assembly.
2. Place the base-cover assembly on the palm rest and keyboard assembly while aligning the USB and HDMI port cut-
out on the base-cover assembly with the USB and HDMI ports.
3. Slide the tabs on the base-cover assembly into the slots on the palm rest and keyboard assembly and snap the
base-cover assembly into place.
4. Replace the screws that secure the base-cover assembly to the palm rest and keyboard assembly .
5. Replace the screw cap on the base-cover assembly.
13

5
Removing the battery
WARNING: Before working inside your computer, read the safety information that shipped with your computer and
follow the steps in Before working inside your computer. After working inside your computer, follow the
instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance
home page at www.dell.com/regulatory_compliance.
Prerequisites
Follow the procedure from step 1 to step 6 in “Removing the base cover”.
Procedure
1. Disconnect the battery cable from the system board.
2. Remove the screws that secure the battery to the palm rest and keyboard assembly.
1. battery cable 2. screws (3)
3. battery 4. palm rest and keyboard assembly
3. Tilt the battery (applicable for configuration with hard drive only) to release the tab on the battery from the hard-
drive bracket.
4. Lift the battery off the palm rest and keyboard assembly.
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1. battery 2. palm rest and keyboard assembly
3. tab 4. hard-drive bracket
5. Follow the step 1 procedure in “Removing the I/O board”.
6. Turn the computer over, open the display, and press the power button for five seconds to ground the system board.
1. display 2. power button
15

6
Replacing the battery
WARNING: Before working inside your computer, read the safety information that shipped with your computer and
follow the steps in Before working inside your computer. After working inside your computer, follow the
instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance
home page at www.dell.com/regulatory_compliance.
Procedure
1. Follow the step 4 procedure in “Replacing the I/O board”.
2. Slide the tab on the battery (applicable for configuration with hard drive only) under the hard-drive bracket and
place the battery on the palm-rest and keyboard assembly.
3. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly.
4. Replace the screws that secure the battery to the palm-rest and keyboard assembly.
5. Connect the battery cable to the system board.
Post-requisites
Follow the procedure from step 2 to step 5 in “Replacing the base cover”.
16

7
Removing the I/O board
WARNING: Before working inside your computer, read the safety information that shipped with your computer and
follow the steps in Before working inside your computer. After working inside your computer, follow the
instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance
home page at www.dell.com/regulatory_compliance.
Prerequisites
1. Follow the procedure from step 1 to step 6 in “Removing the base cover”.
2. Remove the battery.
Procedure
1. Open the latch and disconnect the I/O-board cable from system board.
2. Remove the screw that secures the I/O board to the base cover.
3. Push the securing tab to release the I/O board from the base cover.
4. Slide and lift the I/O board off the base cover.
17

1. latch 2. I/O-board cable
3. base cover 4. screw
5. I/O board 6. securing tab
5. Open the latch and disconnect the I/O-board cable from the I/O board.
1. latch 2. I/O-board cable
18

8
Replacing the I/O board
WARNING: Before working inside your computer, read the safety information that shipped with your computer and
follow the steps in Before working inside your computer. After working inside your computer, follow the
instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance
home page at www.dell.com/regulatory_compliance.
Procedure
1. Slide the I/O-board cable into the connector on the I/O board and close the latch to secure the cable.
2. Slide the ports on the I/O board into the slots on the base cover and snap the I/O board into place.
3. Align the screw hole on the I/O board with the screw hole on the base cover and replace the screw.
4. Slide the I/O-board cable into the connector on the system board and close the latch to secure the cable.
Post-requisites
1. Replace the battery.
2. Follow the procedure from step 2 to step 5 in “Replacing the base cover”.
19

9
Removing the memory module
WARNING: Before working inside your computer, read the safety information that shipped with your computer and
follow the steps in Before working inside your computer. After working inside your computer, follow the
instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance
home page at www.dell.com/regulatory_compliance.
Prerequisites
1. Follow the procedure from step 1 to step 6 in “Removing the base cover”.
2. Remove the battery.
Procedure
1. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the
memory module pops up.
2. Remove the memory module from the memory-module slot.
1. memory module 2. securing clips (2)
3. memory-module slot
20