Dell Inspiron 17 5000 Series User manual

Inspiron 17 5000
Service Manual
Computer Model: Inspiron 17–5765
Regulatory Model: P32E
Regulatory Type: P32E002/P32E003

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make
better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or
loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
Copyright ©2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other
trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be
trademarks of their respective owners.
2017–02
Rev. A02

Contents
Before working inside your computer........................... 10
Before you begin .....................................................................................10
Safety instructions...................................................................................10
Recommended tools................................................................................. 11
Screw list................................................................................................. 12
After working inside your computer.............................. 14
Removing the optical drive........................................... 15
Procedure................................................................................................ 15
Replacing the optical drive........................................... 19
Procedure................................................................................................ 19
Removing the base cover.............................................20
Prerequisites........................................................................................... 20
Procedure................................................................................................ 21
Replacing the base cover............................................. 23
Procedure................................................................................................24
Post-requisites........................................................................................ 25
Removing the battery.................................................. 26
Prerequisites............................................................................................26
Procedure............................................................................................... 26
3

Replacing the battery...................................................28
Procedure................................................................................................28
Post-requisites........................................................................................ 28
Removing the hard drive.............................................. 29
Prerequisites........................................................................................... 29
Procedure............................................................................................... 29
Replacing the hard drive.............................................. 32
Procedure................................................................................................32
Post-requisites........................................................................................ 32
Removing the memory modules................................... 33
Prerequisites............................................................................................33
Procedure................................................................................................33
Replacing the memory modules................................... 35
Procedure............................................................................................... 35
Post-requisites.........................................................................................37
Removing the wireless card......................................... 38
Prerequisites............................................................................................38
Procedure............................................................................................... 38
Replacing the wireless card..........................................40
Procedure............................................................................................... 40
Post-requisites........................................................................................ 42
Removing the coin-cell battery.................................... 43
Prerequisites............................................................................................43
Procedure................................................................................................43
4

Replacing the coin-cell battery.................................... 45
Procedure............................................................................................... 45
Post-requisites........................................................................................ 45
Removing the touch pad.............................................. 46
Prerequisites........................................................................................... 46
Procedure............................................................................................... 46
Replacing the touch pad.............................................. 49
Procedure............................................................................................... 49
Post-requisites........................................................................................ 50
Removing the speakers................................................ 51
Prerequisites............................................................................................ 51
Procedure................................................................................................ 51
Replacing the speakers................................................ 53
Procedure............................................................................................... 53
Post-requisites........................................................................................ 53
Removing the I/O board.............................................. 54
Prerequisites........................................................................................... 54
Procedure............................................................................................... 54
Replacing the I/O board...............................................56
Procedure............................................................................................... 56
Post-requisites........................................................................................ 56
Removing the status-light board.................................. 57
Prerequisites............................................................................................57
Procedure................................................................................................57
5

Replacing the status-light board.................................. 60
Procedure............................................................................................... 60
Post-requisites........................................................................................ 60
Removing the optical-drive interposer..........................61
Prerequisites............................................................................................ 61
Procedure................................................................................................ 61
Replacing the optical-drive interposer......................... 63
Procedure............................................................................................... 63
Post-requisites........................................................................................ 63
Removing the display assembly....................................64
Prerequisites........................................................................................... 64
Procedure............................................................................................... 64
Replacing the display assembly.................................... 67
Procedure................................................................................................67
Post-requisites........................................................................................ 67
Removing the system-board assembly.........................69
Prerequisites........................................................................................... 69
Procedure................................................................................................70
Replacing the system-board assembly......................... 75
Procedure................................................................................................75
Post-requisites........................................................................................ 76
Removing the heat-sink assembly................................ 77
Prerequisites............................................................................................77
Procedure................................................................................................77
6

Replacing the heat-sink assembly................................ 79
Procedure................................................................................................79
Post-requisites........................................................................................ 79
Removing the power-button board.............................. 80
Prerequisites........................................................................................... 80
Procedure............................................................................................... 80
Replacing the power-button board...............................82
Procedure................................................................................................82
Post-requisites........................................................................................ 82
Removing the power-adapter port............................... 83
Prerequisites............................................................................................83
Procedure............................................................................................... 83
Replacing the power-adapter port............................... 85
Procedure............................................................................................... 85
Post-requisites........................................................................................ 85
Removing the palm rest and keyboard assembly.......... 86
Prerequisites........................................................................................... 86
Procedure................................................................................................87
Replacing the palm rest and keyboard assembly.......... 88
Procedure............................................................................................... 88
Post-requisites........................................................................................ 88
Removing the display bezel..........................................90
Prerequisites........................................................................................... 90
Procedure............................................................................................... 90
7

Replacing the display bezel.......................................... 92
Procedure............................................................................................... 92
Post-requisites........................................................................................ 92
Removing the display panel..........................................93
Prerequisites............................................................................................93
Procedure............................................................................................... 93
Replacing the display panel..........................................96
Procedure............................................................................................... 96
Post-requisites........................................................................................ 96
Removing the display hinges........................................ 97
Prerequisites............................................................................................97
Procedure................................................................................................97
Replacing the display hinges........................................ 99
Procedure............................................................................................... 99
Post-requisites........................................................................................ 99
Removing the camera.................................................100
Prerequisites..........................................................................................100
Procedure..............................................................................................100
Replacing the camera................................................. 102
Procedure.............................................................................................. 102
Post-requisites.......................................................................................102
Removing the display cable........................................ 103
Prerequisites.......................................................................................... 103
Procedure.............................................................................................. 103
8

Replacing the display cable........................................ 106
Procedure..............................................................................................106
Post-requisites.......................................................................................106
Removing the display back-cover and antenna
assembly.....................................................................107
Prerequisites.......................................................................................... 107
Procedure..............................................................................................108
Replacing the display back-cover and antenna
assembly.................................................................... 109
Procedure..............................................................................................109
Post-requisites.......................................................................................109
Flashing the BIOS....................................................... 110
Diagnostics.................................................................. 111
Getting help and contacting Dell................................. 113
Self-help resources.................................................................................113
Contacting Dell....................................................................................... 114
9

GUID-5D3B1051-9384-409A-8D5B-9B53BD496DE8
Before working inside your
computer
NOTE: The images in this document may dier from your computer
depending on the conguration you ordered.
GUID-F23987E4-5E0B-4DFD-9FC4-6B0036E6352B
Before you begin
1 Save and close all open les and exit all open applications.
2 Shut down your computer.
The shut-down instruction varies depending on the operating system installed on
your computer.
– Windows 10: Click Start → Power → Shut down.
– Windows 8.1: On the Start screen, Click the power icon → Shut down.
– Windows 7: Click Start → Shut down.
NOTE: If you are using a dierent operating system, see the
documentation of your operating system for shut-down instructions.
3 Disconnect your computer and all attached devices from their electrical outlets.
4 Disconnect all attached network devices and peripherals, such as keyboard,
mouse, and monitor, from your computer.
5 Remove any media card and optical disc from your computer, if applicable.
6 Close the display and turn the computer over.
GUID-71128823-CE64-4E17-9439-DEE95AF668C4
Safety instructions
Use the following safety guidelines to protect your computer from potential damage
and ensure your personal safety.
10

WARNING: Before working inside your computer, read the safety
information that shipped with your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
WARNING: Disconnect all power sources before opening the computer
cover or panels. After you nish working inside the computer, replace all
covers, panels, and screws before connecting to the electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface is
at and clean.
CAUTION: To avoid damaging the components and cards, handle them by
their edges, and avoid touching pins and contacts.
CAUTION: You should only perform troubleshooting and repairs as
authorized or directed by the Dell technical assistance team. Damage due to
servicing that is not authorized by Dell is not covered by your warranty. See
the safety instructions that shipped with the product or at www.dell.com/
regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself
by touching an unpainted metal surface, such as the metal at the back of
the computer. While you work, periodically touch an unpainted metal surface
to dissipate static electricity, which could harm internal components.
CAUTION: When you disconnect a cable, pull on its connector or on its pull
tab, not on the cable itself. Some cables have connectors with locking tabs
or thumb-screws that you must disengage before disconnecting the cable.
When disconnecting cables, keep them evenly aligned to avoid bending any
connector pins. When connecting cables, ensure that the ports and
connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
GUID-DEA55279-6FE6-4A1F-A152-21F8A5572B33
Recommended tools
The procedures in this document may require the following tools:
• Phillips screwdriver
11

• Plastic scribe
GUID-56E96BD4-9613-4F8C-9C0C-95862EF6812C
Screw list
Component Secured to Screw type Quantity Screw image
Base cover Palm rest and
keyboard
assembly
M2x2 Big Head 3
Base cover Palm rest and
keyboard
assembly
M2x4 2
Base cover Palm rest and
keyboard
assembly
M2.5x8 13
Battery Palm rest and
keyboard
assembly
M2x3 4
Fan Palm rest and
keyboard
assembly
M2.5x5 1
Hard drive Hard-drive
bracket
M3x3 4
Hard-drive
bracket
Palm rest and
keyboard
assembly
M2.5x5 3
Hinge brackets Display back-
cover and
antenna
assembly
M2.5x4 8
Hinge brackets Palm rest and key
board assembly
M2.5x5 4
Hinge (LCD
side)
Display back-
cover and
M2x3 2
12

Component Secured to Screw type Quantity Screw image
antenna
assembly
I/O board Palm rest and
keyboard
assembly
M2.5x5 1
Optical-drive
bracket
Optical drive M2x3 2
Optical-drive
interposer
Palm rest and
keyboard
assembly
M2x2 Big Head 2
Panel Display back-
cover and
antenna
assembly
M2x3 4
Power-adapter
port
Palm rest and
keyboard
assembly
M2x3 1
Power-button
board
Palm rest and
keyboard
assembly
M2x3 1
System board
assembly
Palm rest and
keyboard
assembly
M2x3 3
Touch pad Palm rest and
keyboard
assembly
M2x2 4
Touch-pad
bracket
Palm rest and
keyboard
assembly
M2x2 3
Wireless-card
bracket
System board
assembly
M2x3 1
13

GUID-06588814-2678-4667-9FF9-C009F4BCE185
After working inside your
computer
CAUTION: Leaving stray or loose screws inside your computer may severely
damage your computer.
1 Replace all screws and ensure that no stray screws remain inside your computer.
2 Connect any external devices, peripherals, or cables you removed before working
on your computer.
3 Replace any media cards, discs, or any other parts that you removed before
working on your computer.
4 Connect your computer and all attached devices to their electrical outlets.
5 Turn on your computer.
14

GUID-5F25DB7E-BE9A-49D8-A32A-AAD2A7EDBB9E
Removing the optical drive
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
GUID-9D581FA4-D27B-42B7-B341-41AB2C167770
Procedure
1 Remove the screw that secures the optical-drive assembly to the palm rest and
keyboard assembly.
2 Using a plastic scribe, push the optical drive through the slot to release the
optical-drive assembly out of the optical-drive bay.
15

3 Slide the optical-drive assembly out of the optical-drive bay.
1 optical-drive assembly 2 palm rest and keyboard
assembly
3 M2x4 screw 4 plastic scribe
4 Remove the screws that secure the optical-drive bracket to the optical drive.
16

5 Remove the optical-drive bracket.
1 optical drive 2 M2x3 screws (2)
3 optical-drive bracket
17

6 Pull the optical-drive bezel carefully to remove it from the optical drive.
1 optical-drive bezel 2 optical drive
3 tabs (3)
18

GUID-01750DAC-3408-4912-B936-7DAA79351AA9
Replacing the optical drive
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
GUID-660CB31B-8BAA-44A4-87A2-34E60AB7F15E
Procedure
1 Align the tabs on the optical-drive bezel with the slots on the optical drive and
snap the optical-drive bezel into place.
2 Align the screw holes on the optical-drive bracket with the screw holes on the
optical drive.
3 Replace the screws that secure the optical-drive bracket to the optical drive.
4 Slide the optical-drive assembly into the optical-drive bay.
5 Align the screw hole on the optical-drive bracket with the screw hole on the base
cover.
6 Replace the screw that secures the optical-drive assembly to the base cover.
19

GUID-98068FC2-1C1C-46DE-B3FA-DF9D488E9BA1
Removing the base cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
GUID-78FC01A1-BD58-4F30-A99E-205E877A242D
Prerequisites
Remove the optical drive.
20