Dell XPS 13-9360 User manual

XPS 13
Service Manual
Computer Model: XPS 13–9360
Regulatory Model: P54G
Regulatory Type: P54G002

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better
use of your computer.
CAUTION: A CAUTION indicates either potential damage to hardware or loss
of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal
injury, or death.
©2016 Dell Inc. All rights reserved. This product is protected by U.S. and international
copyright and intellectual property laws. Dell and the Dell logo are trademarks of Dell Inc. in
the United States and/or other jurisdictions. All other marks and names mentioned herein may
be trademarks of their respective companies.
2016 - 09
Rev. A00

Contents
Before working inside your computer.....................................9
Before you begin ...............................................................................................9
Safety instructions..............................................................................................9
Recommended tools....................................................................................... 10
Screw list...........................................................................................................11
After working inside your computer......................................13
Removing the base cover.........................................................14
Procedure.........................................................................................................14
Replacing the base cover.........................................................16
Procedure.........................................................................................................16
Removing the battery............................................................... 17
Prerequisites..................................................................................................... 17
Procedure......................................................................................................... 17
Replacing the battery............................................................... 20
Procedure........................................................................................................ 20
Post-requisites.................................................................................................20
Removing the solid-state drive...............................................21
Prerequisites.....................................................................................................21
Procedure.........................................................................................................21
Replacing the solid-state drive...............................................23
Procedure.........................................................................................................23
Post-requisites.................................................................................................24
3

Removing the wireless card.................................................... 25
Prerequisites.....................................................................................................25
Procedure.........................................................................................................25
Replacing the wireless card.....................................................27
Procedure.........................................................................................................27
Post-requisites.................................................................................................28
Removing the speakers............................................................ 29
Prerequisites.....................................................................................................29
Procedure........................................................................................................ 29
Replacing the speakers.............................................................31
Procedure.........................................................................................................31
Post-requisites................................................................................................. 31
Removing the coin-cell battery..............................................32
Prerequisites.....................................................................................................32
Procedure.........................................................................................................32
Replacing the coin-cell battery..............................................34
Procedure........................................................................................................ 34
Post-requisites.................................................................................................34
Removing the heat sink............................................................35
Prerequisites.....................................................................................................35
Procedure.........................................................................................................35
Replacing the heat sink............................................................ 37
Procedure.........................................................................................................37
Post-requisites................................................................................................. 37
4

Removing the battery-status light cable.............................. 38
Prerequisites.....................................................................................................38
Procedure........................................................................................................ 38
Replacing the battery-status light cable.............................. 40
Procedure........................................................................................................ 40
Post-requisites.................................................................................................40
Removing the touch pad..........................................................41
Prerequisites.....................................................................................................41
Procedure.........................................................................................................41
Replacing the touch pad..........................................................44
Procedure........................................................................................................ 44
Post-requisites.................................................................................................44
Removing the I/O-board cable ..............................................45
Prerequisites.....................................................................................................45
Procedure........................................................................................................ 45
Replacing the I/O-board cable .............................................. 47
Procedure.........................................................................................................47
Post-requisites................................................................................................. 47
Removing the I/O board.......................................................... 48
Prerequisites.................................................................................................... 48
Procedure........................................................................................................ 48
Replacing the I/O board...........................................................51
Procedure.........................................................................................................51
Post-requisites................................................................................................. 51
5

Removing the display assembly..............................................52
Prerequisites.....................................................................................................52
Procedure.........................................................................................................52
Replacing the display assembly..............................................58
Procedure........................................................................................................ 58
Post-requisites.................................................................................................59
Removing the display hinge cover.........................................60
Prerequisites.................................................................................................... 60
Procedure........................................................................................................ 60
Replacing the display hinge cover......................................... 62
Procedure........................................................................................................ 62
Post-requisites.................................................................................................62
Removing the antenna............................................................. 63
Prerequisites.....................................................................................................63
Procedure........................................................................................................ 63
Replacing the antenna............................................................. 65
Procedure........................................................................................................ 65
Post-requisites.................................................................................................65
Removing the system board................................................... 66
Prerequisites.................................................................................................... 66
Procedure........................................................................................................ 66
Replacing the system board.................................................... 71
Procedure......................................................................................................... 71
Post-requisites................................................................................................. 72
Entering the Service Tag in the BIOS setup program.....................................72
6

Removing the power-adapter port........................................73
Prerequisites.....................................................................................................73
Procedure.........................................................................................................73
Replacing the power-adapter port........................................ 75
Procedure.........................................................................................................75
Post-requisites................................................................................................. 75
Removing the fan...................................................................... 76
Prerequisites.....................................................................................................76
Procedure.........................................................................................................76
Replacing the fan.......................................................................79
Procedure.........................................................................................................79
Post-requisites................................................................................................. 79
Removing the keyboard...........................................................80
Prerequisites.................................................................................................... 80
Procedure.........................................................................................................81
Replacing the keyboard...........................................................84
Procedure........................................................................................................ 84
Post-requisites.................................................................................................84
Removing the palm-rest assembly........................................ 85
Prerequisites.....................................................................................................85
Procedure........................................................................................................ 86
Replacing the palm-rest assembly.........................................88
Procedure........................................................................................................ 88
Post-requisites.................................................................................................88
Flashing the BIOS...................................................................... 89
7

Diagnostics.................................................................................90
Getting help and contacting Dell........................................... 91
Self-help resources..........................................................................................91
Contacting Dell................................................................................................ 91
8

Before working inside your
computer
NOTE: The images in this document may differ from your computer
depending on the configuration you ordered.
Before you begin
1 Save and close all open files and exit all open applications.
2 Shut down your computer. Click Start → Power → Shut down.
NOTE: If you are using a different operating system, see the
documentation of your operating system for shut-down
instructions.
3 Disconnect your computer and all attached devices from their electrical
outlets.
4 Disconnect all cables such as telephone cables and network cables, from
your computer.
5 Disconnect all attached devices and peripherals, such as keyboard,
mouse, and monitor, from your computer.
6 Remove any media card and optical disc from your computer, if
applicable.
7 Close the display and turn the computer over.
Safety instructions
Use the following safety guidelines to protect your computer from potential
damage and ensure your personal safety.
WARNING: Before working inside your computer, read the safety
information that shipped with your computer. For more safety best
practices, see the Regulatory Compliance home page at
www.dell.com/regulatory_compliance.
9

WARNING: Disconnect all power sources before opening the
computer cover or panels. After you finish working inside the
computer, replace all covers, panels, and screws before connecting to
the electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work
surface is flat and clean.
CAUTION: To avoid damaging the components and cards, handle
them by their edges, and avoid touching pins and contacts.
CAUTION: You should only perform troubleshooting and repairs as
authorized or directed by the Dell technical assistance team. Damage
due to servicing that is not authorized by Dell is not covered by your
warranty. See the safety instructions that shipped with the product or
at www.dell.com/regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground
yourself by touching an unpainted metal surface, such as the metal at
the back of the computer. While you work, periodically touch an
unpainted metal surface to dissipate static electricity, which could
harm internal components.
CAUTION: When you disconnect a cable, pull on its connector or on
its pull tab, not on the cable itself. Some cables have connectors with
locking tabs or thumb-screws that you must disengage before
disconnecting the cable. When disconnecting cables, keep them
evenly aligned to avoid bending any connector pins. When connecting
cables, ensure that the ports and connectors are correctly oriented
and aligned.
CAUTION: Press and eject any installed card from the media-card
reader.
Recommended tools
The procedures in this document may require the following tools:
• Phillips screwdriver
• Torx #5 (T5) screwdriver
• Plastic scribe
10

Screw list
Component Secured to Screw type Quantity
Antenna Display back-
cover
M2x4 4
Display hinges Display back-
cover
M2.5x6 4
Fingerprint
reader bracket
(optional)
Palm-rest
assembly
M1.6x1.5 1
Keyboard Palm-rest
assembly
M1.6x1.5 31
Touch pad Palm rest M2x2 4
Speakers Palm-rest
assembly
M2x2 4
Power-adapter
port
Palm-rest
assembly
M2x3 1
System board Palm-rest
assembly
M1.6x3 7
I/O board Palm-rest
assembly
M1.6x3 2
Heat sink System board M2x3 4
Hinge brackets Palm-rest
assembly
M2.5x4 4
Hard drive (SSD) Hard-drive (SSD)
bracket
M2x2 1
Wireless card System board M2x3 1
Display-cable
bracket
System board M2x3 2
Battery Palm-rest
assembly
M2x2 3
Battery Palm-rest
assembly
M1.6x4 1
Base cover Palm-rest
assembly
M2x3 8
11

Component Secured to Screw type Quantity
Base cover Palm-rest
assembly
M1.6x6 1
12

After working inside your
computer
CAUTION: Leaving stray or loose screws inside your computer may
severely damage your computer.
1 Replace all screws and ensure that no stray screws remain inside your
computer.
2 Connect any external devices, peripherals, or cables you removed before
working on your computer.
3 Replace any media cards, discs, or any other parts that you removed
before working on your computer.
4 Connect your computer and all attached devices to their electrical
outlets.
5 Turn on your computer.
13

Removing the base cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.
Procedure
1 Using your fingertips, open the system badge.
2 Remove the screws that secure the base cover to the palm-rest
assembly.
1 M2x3 screws (8) and M1.6x6
screw (1) 2 system badge
3 base cover
14

3 Starting from the back of the computer, pry up the base cover using a
plastic scribe.
4 Lift the base cover off the palm-rest assembly.
1 palm-rest assembly 2 base cover
3 plastic scribe
15

Replacing the base cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.
Procedure
1 Align the screw holes on the base cover with the screw holes on the
palm-rest assembly and snap the base cover into place.
2 Using your fingertips, turn the system badge over.
3 Replace the screws that secure the base cover to the palm-rest assembly.
4 Turn the system badge over and keep it in place.
16

Removing the battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.
Prerequisites
Remove the base cover.
Procedure
1 Disconnect the battery cable from the system board.
17

2 Peel off the tape that secures the speaker cable to the battery.
1 battery cable 2 speaker cable
3 tape (6)
3 Remove the screws that secure the battery to the palm-rest assembly.
18

4 Lift the battery off the palm-rest assembly.
1 palm-rest assembly 2 battery
3 M2x2 screws (3) and M1.6x4
screw (1)
5 Turn the computer over, open the display, and press the power button
for about 5 seconds to ground the computer.
19

Replacing the battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.
Procedure
1 Align the screw holes on the battery with the screw holes on the palm-
rest assembly.
2 Adhere the tape that secures the speaker cable to the battery.
3 Replace the screws that secure the battery to the palm-rest assembly.
4 Connect the battery cable to the system board.
Post-requisites
Replace the base cover.
20