Dell XPS 13-9360 User manual

XPS 13
Service Manual
Computer Model: XPS 13–9360
Regulatory Model: P54G
Regulatory Type: P54G002

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better
use of your computer.
CAUTION: A CAUTION indicates either potential damage to hardware or loss
of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal
injury, or death.
©2016 Dell Inc. All rights reserved. This product is protected by U.S. and international
copyright and intellectual property laws. Dell and the Dell logo are trademarks of Dell Inc. in
the United States and/or other jurisdictions. All other marks and names mentioned herein may
be trademarks of their respective companies.
2016 - 09
Rev. A00

Contents
Before working inside your computer.....................................9
Before you begin ...............................................................................................9
Safety instructions..............................................................................................9
Recommended tools....................................................................................... 10
Screw list...........................................................................................................11
After working inside your computer......................................13
Removing the base cover.........................................................14
Procedure.........................................................................................................14
Replacing the base cover.........................................................16
Procedure.........................................................................................................16
Removing the battery............................................................... 17
Prerequisites..................................................................................................... 17
Procedure......................................................................................................... 17
Replacing the battery............................................................... 20
Procedure........................................................................................................ 20
Post-requisites.................................................................................................20
Removing the solid-state drive...............................................21
Prerequisites.....................................................................................................21
Procedure.........................................................................................................21
Replacing the solid-state drive...............................................23
Procedure.........................................................................................................23
Post-requisites.................................................................................................24
3

Removing the wireless card.................................................... 25
Prerequisites.....................................................................................................25
Procedure.........................................................................................................25
Replacing the wireless card.....................................................27
Procedure.........................................................................................................27
Post-requisites.................................................................................................28
Removing the speakers............................................................ 29
Prerequisites.....................................................................................................29
Procedure........................................................................................................ 29
Replacing the speakers.............................................................31
Procedure.........................................................................................................31
Post-requisites................................................................................................. 31
Removing the coin-cell battery..............................................32
Prerequisites.....................................................................................................32
Procedure.........................................................................................................32
Replacing the coin-cell battery..............................................34
Procedure........................................................................................................ 34
Post-requisites.................................................................................................34
Removing the heat sink............................................................35
Prerequisites.....................................................................................................35
Procedure.........................................................................................................35
Replacing the heat sink............................................................ 37
Procedure.........................................................................................................37
Post-requisites................................................................................................. 37
4

Removing the battery-status light cable.............................. 38
Prerequisites.....................................................................................................38
Procedure........................................................................................................ 38
Replacing the battery-status light cable.............................. 40
Procedure........................................................................................................ 40
Post-requisites.................................................................................................40
Removing the touch pad..........................................................41
Prerequisites.....................................................................................................41
Procedure.........................................................................................................41
Replacing the touch pad..........................................................44
Procedure........................................................................................................ 44
Post-requisites.................................................................................................44
Removing the I/O-board cable ..............................................45
Prerequisites.....................................................................................................45
Procedure........................................................................................................ 45
Replacing the I/O-board cable .............................................. 47
Procedure.........................................................................................................47
Post-requisites................................................................................................. 47
Removing the I/O board.......................................................... 48
Prerequisites.................................................................................................... 48
Procedure........................................................................................................ 48
Replacing the I/O board...........................................................51
Procedure.........................................................................................................51
Post-requisites................................................................................................. 51
5

Removing the display assembly..............................................52
Prerequisites.....................................................................................................52
Procedure.........................................................................................................52
Replacing the display assembly..............................................58
Procedure........................................................................................................ 58
Post-requisites.................................................................................................59
Removing the display hinge cover.........................................60
Prerequisites.................................................................................................... 60
Procedure........................................................................................................ 60
Replacing the display hinge cover......................................... 62
Procedure........................................................................................................ 62
Post-requisites.................................................................................................62
Removing the antenna............................................................. 63
Prerequisites.....................................................................................................63
Procedure........................................................................................................ 63
Replacing the antenna............................................................. 65
Procedure........................................................................................................ 65
Post-requisites.................................................................................................65
Removing the system board................................................... 66
Prerequisites.................................................................................................... 66
Procedure........................................................................................................ 66
Replacing the system board.................................................... 71
Procedure......................................................................................................... 71
Post-requisites................................................................................................. 72
Entering the Service Tag in the BIOS setup program.....................................72
6

Removing the power-adapter port........................................73
Prerequisites.....................................................................................................73
Procedure.........................................................................................................73
Replacing the power-adapter port........................................ 75
Procedure.........................................................................................................75
Post-requisites................................................................................................. 75
Removing the fan...................................................................... 76
Prerequisites.....................................................................................................76
Procedure.........................................................................................................76
Replacing the fan.......................................................................79
Procedure.........................................................................................................79
Post-requisites................................................................................................. 79
Removing the keyboard...........................................................80
Prerequisites.................................................................................................... 80
Procedure.........................................................................................................81
Replacing the keyboard...........................................................84
Procedure........................................................................................................ 84
Post-requisites.................................................................................................84
Removing the palm-rest assembly........................................ 85
Prerequisites.....................................................................................................85
Procedure........................................................................................................ 86
Replacing the palm-rest assembly.........................................88
Procedure........................................................................................................ 88
Post-requisites.................................................................................................88
Flashing the BIOS...................................................................... 89
7

Diagnostics.................................................................................90
Getting help and contacting Dell........................................... 91
Self-help resources..........................................................................................91
Contacting Dell................................................................................................ 91
8

Before working inside your
computer
NOTE: The images in this document may differ from your computer
depending on the configuration you ordered.
Before you begin
1 Save and close all open files and exit all open applications.
2 Shut down your computer. Click Start → Power → Shut down.
NOTE: If you are using a different operating system, see the
documentation of your operating system for shut-down
instructions.
3 Disconnect your computer and all attached devices from their electrical
outlets.
4 Disconnect all cables such as telephone cables and network cables, from
your computer.
5 Disconnect all attached devices and peripherals, such as keyboard,
mouse, and monitor, from your computer.
6 Remove any media card and optical disc from your computer, if
applicable.
7 Close the display and turn the computer over.
Safety instructions
Use the following safety guidelines to protect your computer from potential
damage and ensure your personal safety.
WARNING: Before working inside your computer, read the safety
information that shipped with your computer. For more safety best
practices, see the Regulatory Compliance home page at
www.dell.com/regulatory_compliance.
9

WARNING: Disconnect all power sources before opening the
computer cover or panels. After you finish working inside the
computer, replace all covers, panels, and screws before connecting to
the electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work
surface is flat and clean.
CAUTION: To avoid damaging the components and cards, handle
them by their edges, and avoid touching pins and contacts.
CAUTION: You should only perform troubleshooting and repairs as
authorized or directed by the Dell technical assistance team. Damage
due to servicing that is not authorized by Dell is not covered by your
warranty. See the safety instructions that shipped with the product or
at www.dell.com/regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground
yourself by touching an unpainted metal surface, such as the metal at
the back of the computer. While you work, periodically touch an
unpainted metal surface to dissipate static electricity, which could
harm internal components.
CAUTION: When you disconnect a cable, pull on its connector or on
its pull tab, not on the cable itself. Some cables have connectors with
locking tabs or thumb-screws that you must disengage before
disconnecting the cable. When disconnecting cables, keep them
evenly aligned to avoid bending any connector pins. When connecting
cables, ensure that the ports and connectors are correctly oriented
and aligned.
CAUTION: Press and eject any installed card from the media-card
reader.
Recommended tools
The procedures in this document may require the following tools:
• Phillips screwdriver
• Torx #5 (T5) screwdriver
• Plastic scribe
10