Dell XPS 13 User manual

XPS 13
Service Manual
Computer Model: XPS 13-9370
Regulatory Model: P82G
Regulatory Type: P82G001

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make
better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or
loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
Copyright ©2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other
trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be
trademarks of their respective owners.
2018 - 01
Rev. A00

Contents
Before working inside your computer.............................8
Before you begin ...................................................................................... 8
Safety instructions.................................................................................... 8
Recommended tools..................................................................................9
Screw list................................................................................................. 10
After working inside your computer.............................. 12
Removing the base cover............................................. 13
Procedure................................................................................................ 13
Replacing the base cover..............................................17
Procedure................................................................................................ 17
Removing the battery................................................... 18
Prerequisites............................................................................................ 18
Procedure................................................................................................ 18
Replacing the battery.................................................. 20
Procedure............................................................................................... 20
Post-requisites........................................................................................ 20
Removing the solid-state drive..................................... 21
Prerequisites............................................................................................ 21
Procedure................................................................................................ 21
3

Replacing the solid-state drive.....................................23
Procedure................................................................................................23
Post-requisites........................................................................................ 24
Removing the speakers................................................25
Prerequisites........................................................................................... 25
Procedure............................................................................................... 25
Replacing the speakers................................................ 27
Procedure................................................................................................27
Post-requisites.........................................................................................27
Removing the coin-cell battery.................................... 28
Prerequisites............................................................................................28
Procedure................................................................................................28
Replacing the coin-cell battery.................................... 30
Procedure............................................................................................... 30
Post-requisites........................................................................................ 30
Removing the heat sink................................................ 31
Prerequisites............................................................................................ 31
Procedure................................................................................................ 31
Replacing the heat sink................................................33
Procedure................................................................................................33
Post-requisites........................................................................................ 33
Removing the display assembly....................................34
Prerequisites............................................................................................34
Procedure................................................................................................34
4

Replacing the display assembly....................................38
Procedure............................................................................................... 38
Post-requisites........................................................................................ 39
Removing the headset port..........................................40
Prerequisites........................................................................................... 40
Procedure................................................................................................ 41
Replacing the headset port..........................................44
Procedure................................................................................................44
Post-requisites........................................................................................ 44
Removing the fans....................................................... 45
Prerequisites........................................................................................... 45
Procedure............................................................................................... 45
Replacing the fans....................................................... 48
Procedure............................................................................................... 48
Post-requisites........................................................................................ 48
Removing the system board.........................................49
Prerequisites........................................................................................... 49
Procedure............................................................................................... 49
Replacing the system board.........................................52
Procedure............................................................................................... 52
Post-requisites........................................................................................ 53
Entering the Service Tag in the BIOS setup program.............................. 53
Removing the power button.........................................54
Prerequisites........................................................................................... 54
Procedure............................................................................................... 54
5

Replacing the power button.........................................56
Procedure............................................................................................... 56
Post-requisites........................................................................................ 56
Removing the keyboard................................................57
Prerequisites............................................................................................57
Procedure................................................................................................57
Replacing the keyboard............................................... 59
Procedure............................................................................................... 59
Post-requisites........................................................................................ 59
Removing the palm-rest assembly............................... 60
Prerequisites........................................................................................... 60
Procedure................................................................................................ 61
Replacing the palm-rest assembly................................62
Procedure............................................................................................... 62
Post-requisites........................................................................................ 63
Downloading drivers.....................................................64
Downloading the audio driver.................................................................. 64
Downloading the graphics driver............................................................. 64
Downloading the USB 3.0 driver............................................................. 65
Downloading the Wi-Fi driver..................................................................65
Downloading the media-card reader driver..............................................66
Downloading the chipset driver...............................................................66
Downloading the network driver..............................................................67
6

System setup...............................................................68
Boot Sequence....................................................................................... 68
Navigation keys.......................................................................................68
BIOS overview........................................................................................ 69
Entering BIOS setup program..................................................................69
Enabling or disabling the USB in BIOS setup program....................... 70
Identifying the storage drive in BIOS setup program......................... 70
Checking the system memory in BIOS setup program.......................70
System setup options...............................................................................71
System and setup password.........................................79
Assigning a system password and setup password..................................79
Deleting or changing an existing system and or setup password............. 80
Clearing CMOS settings..........................................................................80
Clearing forgotten passwords.................................................................. 81
Troubleshooting........................................................... 82
Flashing the BIOS....................................................................................82
Flashing BIOS (USB key).........................................................................82
Fixing a no-boot issue caused by USB-boot support...............................83
Enhanced Pre-Boot System Assessment (ePSA) diagnostics................. 83
Running the ePSA diagnostics.......................................................... 84
System diagnostic lights..........................................................................84
Flea power release.................................................................................. 86
Wi-Fi power cycle................................................................................... 86
Getting help and contacting Dell.................................. 87
Self-help resources..................................................................................87
Contacting Dell........................................................................................88
7

Before working inside your
computer
NOTE: The images in this document may dier from your computer
depending on the conguration you ordered.
Before you begin
1 Save and close all open les and exit all open applications.
2 Shut down your computer. Click Start → Power → Shut down.
NOTE: If you are using a dierent operating system, see the
documentation of your operating system for shut-down instructions.
3 Disconnect your computer and all attached devices from their electrical outlets.
4 Disconnect all attached network devices and peripherals, such as keyboard,
mouse, and monitor from your computer.
5 Remove any media card and optical disc from your computer, if applicable.
Safety instructions
Use the following safety guidelines to protect your computer from potential damage
and ensure your personal safety.
WARNING: Before working inside your computer, read the safety
information that shipped with your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
WARNING: Disconnect all power sources before opening the computer
cover or panels. After you nish working inside the computer, replace all
covers, panels, and screws before connecting to the electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface is
at and clean.
8

CAUTION: To avoid damaging the components and cards, handle them by
their edges, and avoid touching pins and contacts.
CAUTION: You should only perform troubleshooting and repairs as
authorized or directed by the Dell technical assistance team. Damage due to
servicing that is not authorized by Dell is not covered by your warranty. See
the safety instructions that shipped with the product or at www.dell.com/
regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself
by touching an unpainted metal surface, such as the metal at the back of
the computer. While you work, periodically touch an unpainted metal surface
to dissipate static electricity, which could harm internal components.
CAUTION: When you disconnect a cable, pull on its connector or on its pull
tab, not on the cable itself. Some cables have connectors with locking tabs
or thumb-screws that you must disengage before disconnecting the cable.
When disconnecting cables, keep them evenly aligned to avoid bending any
connector pins. When connecting cables, ensure that the ports and
connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
Recommended tools
The procedures in this document may require the following tools:
• Phillips #00 and #01 screwdriver
• Torx #5 (T5) screwdriver
• Plastic scribe
9

Screw list
The following table provides the list of screws that are used for securing dierent
components.
Table 1. Screw list
Component Secured to Screw type Quantity Screw image
Keyboard Palm-rest
assembly
M1.6x1.5 29
Fingerprint-
reader board
Palm-rest
assembly
M1.6x1.5 1
Power button Palm-rest
assembly
M1.4x1.7 2
System board Palm-rest
assembly
M1.6x2.5 10
Fans System board M1.6x3L 2
Speakers Palm-rest
assembly
M2x2 4
Heat sink System board M2x3 4
Headset port Palm-rest
assembly
M1.6x3 4
Display
assembly
Palm-rest
assembly
M2.5x4 4
Wireless
antenna and
camera cable
bracket
System board M1.6x3L 1
Display cable
bracket
System board M1.6x2.5 2
Solid-state
drive shield
and solid-state
drive
System board M2x3L 1
10

Component Secured to Screw type Quantity Screw image
Battery Palm-rest
assembly
M2x2 4
Battery Palm-rest
assembly
M1.6x4 1
Base cover Palm-rest
assembly
M2x3, Torx 8
11

After working inside your
computer
CAUTION: Leaving stray or loose screws inside your computer may severely
damage your computer.
1 Replace all screws and ensure that no stray screws remain inside your computer.
2 Connect any external devices, peripherals, or cables you removed before working
on your computer.
3 Replace any media cards, discs, or any other parts that you removed before
working on your computer.
4 Connect your computer and all attached devices to their electrical outlets.
5 Turn on your computer.
12

Removing the base cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Remove the eight screws (M2x3, Torx) that secure the base cover to the palm-
rest assembly.
13

2 With the computer face-down, open the computer at an angle.
3 Using a plastic scribe, pry the base cover from the palm-rest assembly.
4 Moving the base cover from left to right, release the clips securing the base
cover to the palm-rest assembly.
14

5 Lift the base cover from the palm-rest assembly.
15

6 Disconnect the battery cable from the system board.
16

Replacing the base cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Connect the battery cable to the system board.
2 Align the screw holes on the base cover with the screw holes on the palm-rest
assembly and snap the base cover into place.
3 Replace the eight screws (M2x3, Torx) that secure the base cover to the palm-
rest assembly.
17

Removing the battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
Remove the base cover.
Procedure
1 Remove the four screws (M2x2) that secure the battery to the palm-rest
assembly.
2 Remove the screw (M1.6x4) that secures the battery to the palm-rest assembly.
18

3 Lift the battery o the palm-rest assembly.
4 Turn the computer over, open the display, and press the power button for about
5 seconds to ground the computer.
19

Replacing the battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Align the screw holes on the battery with the screw holes on the palm-rest
assembly.
2 Replace the four screws (M2x3) that secure the battery to the palm-rest
assembly.
3 Replace the screw (M1.6x4) that secures the battery to the palm-rest assembly.
Post-requisites
Replace the base cover.
20