Dell E178FP User manual

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Dell™E178FPFlatPanelMonitorUser'sGuide
Notes, Notices, and Cautions
Throughout this guide, blocks of text may be accompanied by an icon and printed in bold type or in italic type. These blocks are notes, notices, and cautions,
and they are used as follows:
Some warnings may appear in alternate formats and may be unaccompanied by an icon. In such cases, the specific presentation of the caution is mandated by
regulatory authority.
Information in this document is subject to change without notice.
©2007-2008 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, and Dell OpenManage are trademarks of
DellInc Microsoft and Windows are registered trademarks of Microsoft Corporation ENERGY STAR is a registered trademark of the U.S. Environmental Protection Agency. As an ENERGY
STAR partner, Dell Inc. has determined that this product meets the ENERGY STAR guidelines for energy efficiency.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.
February 2008 Rev.A02
About Your Monitor
Front View
Back View
Side View
Bottom View
Monitor specifications
Caring for your Monitor
Using Your Adjustable Monitor Stand
Attaching the Stand
Organizing Your Cables
Using the Tilt
Removing the Stand
Using the OSD
Connecting Your Monitor
Using the Front Panel Buttons
Using the OSD
UsingtheDell™Soundbar(Optional)
Product Specific Problems
Monitor Specific Troubleshooting
Common Problems
Product Specific Problems
Appendix
FCC Notice (U.S. Only)
CAUTION: Safety Instruction
Contacting Dell
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates the potential for property damage, personal injury, or death.

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Back to Contents Page
About Your Monitor
Dell™E178FPFlatPanelMonitorUser'sGuide
Front View
Back View
Side View
Bottom View
Monitor Specifications
LCD Monitor Quality & Pixel Policy
Caring for your Monitor
Front View



Back View
1
Menu selection button
2
Brightness Contrast / Down(-) button
3
Auto-Adjust / Up(+) button
4
Power On/Off button with LED indicator

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


Side View
1
Security lock slot
Attach a lock to secure your monitor.
2
Dell Soundbar mounting brackets
Attach the optional Dell Soundbar.
3
Barcode serial number label
Refer to this label if you need to contact Dell
for technical support.
4
Regulatory rating label
List the regulatory approvals.
5
Stand removal button
Press to release the stand.
6
VESA mounting holes ( 100mm -
behind
attached stand)
Use to mount monitor.
7
Cable holder
Help organize cables by passing them through
the holder.

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Right side
Left side
Bottom View
Monitor Specifications
1
AC power cord connector
2
VGA connector

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General

Model number
E178FP
Flat Panel
Screen type
Active matrix -TFT LCD
Screen dimensions
17 inches (17-inch diagonal viewable image size)
Preset display area:

Horizontal
337.9 mm (13.3 inches)
Vertical
270.3 mm (10.6 inches)
Pixel pitch
0.264 mm x 0.264 mm
Viewing angle
Viewing angle 160°(vertical) typ, 160°(horizontal) typ
Luminance output
300 cd/m ²(typ)
Contrast ratio
800:1 (typ)
Faceplate coating
Anti-glare with hard-coating 3H
Backlight
4 CCFLs backlight
Response Time
5 ms typical (Black to White)
Resolution
Horizontal scan range
30 kHz to 81 kHz (automatic)
Vertical scan range
56 Hz to 76 Hz
Optimal preset resolution
1280 x 1024 at 60 Hz
Highest preset resolution
1280 x 1024 at 75 Hz
Preset Display Modes
The following table lists the preset modes for which Dell guarantees image size and centering:
Display Mode
Horizontal
Frequency (kHz)
Vertical Frequency
(Hz)
Pixel Clock
(MHz)
Sync Polarity
(Horizontal/Vertical)
VGA, 720 x 400
31.5
70.1
28.3
-/+
VGA, 640 x 480
31.5
60.0
25.2
-/-
VESA, 640 x 480
37.5
75.0
31.5
-/-
VESA, 800 x 600
37.9
60.3
40.0
+/+
VESA, 800 x 600
46.9
75.0
49.5
+/+
VESA, 1024 x 768
48.4
60.0
65.0
-/-
VESA, 1024 x 768
60.0
75.0
78.8
+/+
VESA, 1152 x 864
67.5
75.0
108.0
+/+
VESA, 1280 x 1024
64.0
60.0
108.0
+/+
VESA, 1280 x 1024
80.0
75.0
135.0
+/+
Electrical
The following table lists the electrical specification:

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
Power Management Modes
If you have VESA's DPMS compliance display card or software installed in your PC, the monitor automatically reduces its power consumption when not in use.
This is referred to as Power Save Mode. If input from keyboard, mouse or other input devices is detected by the computer, the monitor automatically resumes
functioning. The following table shows the power consumption and signaling of this automatic power-saving feature:
Video input signals
Analog RGB: 0.7 Volts +/-5%,75ohminputimpedance
Synchronization input signals
separate horizontal and vertical,
3.3V Cmos or 5V TTL level, positive or negative sync.
AC input voltage / frequency / current
100 to 240 VAC / 50-60 Hz / 1.5A (RMS) Max.
Inrush current
110V: 30A (Max.)
220V: 60A (Max.)
Physical Characteristics
The following table lists the physical characteristics:
Signal cable type
D-sub: Detachable, Analog, 15pin, blue connector, attached to the
monitor
Dimensions (with stand):

Height
380.6 mm (14.98 inches)
Width
374.7 mm (14.75 inches)
Depth
140 mm (5.51 inches)
Weight

Monitor (Stand and Head)
4.63 kg (10.2 lb )
Monitor Flat panel only (VESA Mode)
3.69 kg (8.1 lb)
Weight with packaging
5.85 kg (12.9 lb )
Environmental
The following table lists the environmental limitation:
Temperature:

Operating
5°to35°C(41°to95°F)
Nonoperating
-20°to 60°C (-4°to 140°F )
Humidity:

Operating
10% to 80% (noncondensing)
Nonoperating
5% to 90% (noncondensing)
Altitude:

Operating
3,657.6 m (12,000 ft) max
Nonoperating
12,192 m (40,000 ft) max
Power Management Definition
VESA's Mode
Video
H-sync
V-sync
Power Used
Power Saving
LED color

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Activate the computer and the monitor to gain access to the OSD.
Pin Assignments
VGA Connector
The following table shows pin assignments in the VGA connector:

Plug and Play Capability
You can install the monitor in any Plug and Play-compatible system. The monitor automatically provides the computer system with its Extended Display
Identification Data (EDID) using Display Data Channel (DDC) protocols so the system can configure itself and optimize the monitor settings. Most monitor
installations are automatic; you can select different settings, if required.
ON
Active
Yes
Yes
maximum 40W
typical 34W
0%
Green
Power Saving
Blanked
No
Yes
<=2W
>80%
Amber
Blanked
Yes
No
<=2W
>80%
Amber
Blanked
No
No
<=2W
>80%
Amber
Switch Off
Blanked
--
--
<=1W
>80%
Off
NOTE: The OSD functions only in the normal operation mode. Otherwise one of the following
messages will appear depending upon the selected input.
In Power SaveMode
Press computer power button
or any key on keyboard or move mouse
Pin
Number
15-pin Side of the
Connected Signal Cable
1
Video-Red
2
Video-Green
3
Video-Blue
4
GND
5
Self-test
6
GND-R
7
GND-G
8
GND-B
9
Computer 5V/3.3V
10
GND-sync
11
GND
12
DDC data
13
H-sync
14
V-sync
15
DDC clock

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LCD Monitor Quality & Pixel Policy
During the LCD Monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state. The visible result is a fixed
pixel that appears as an extremely tiny dark or bright discolored spot.
In almost every case, these fixed pixels are hard to see and do not detract from display quality or usability. A display with 1 to 5 fixed pixels is considered
normal and within competitive standards. For more information, see Dell Support site at: support.dell.com.
Caring for your Monitor
lTo clean your antistatic screen, slightly dampen a soft, clean cloth with water. If possible, use a special screen-cleaning tissue or solution suitable for
the antistatic coating. Do not use benzene, thinner, ammonia, abrasive cleaners, or compressed air.
lUse a slightly-dampened, warm cloth to clean the plastics. Avoid using detergent of any kind as some detergents leave a milky film on the plastics.
lIf you notice a white powder when you unpack your monitor, wipe it off with a cloth. This white powder occurs during the shipping of the monitor.
lHandle your monitor with care as darker-colored plastics may scratch and show white scuff marks more than lighter-colored monitor.
lTo help maintain the best image quality on your monitor, use a dynamically changing screen saver and power off your monitor when not in use.
Back to Contents Page
CAUTION: Read and follow the Safety Instruction before cleaning the monitor.
CAUTION: Before cleaning the monitor, unplug the monitor from the electrical
outlet.

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Back to Contents Page
Appendix
Dell™E178FPFlatPanelMonitorUser'sGuide
FCC Notice (U.S. Only)
CAUTION: Safety Instruction
Contacting Dell
FCC Notice (U.S. Only)
FCC Class B
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction
manual, may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital
device pursuant to Part 15 of the FCC Rules.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1 This device may not cause harmful interference.
2 This device must accept any interference received, including interference that may cause undesired operation.
These limits are designed to provide reasonable protection against harmful interference in a residential installation. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful interference with radio or television reception, which can be
determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:
lReorient the receiving antenna.
lRelocate the system with respect to the receiver.
lMove the system away from the receiver.
lPlug the system into a different outlet so that the system and the receiver are on different branch circuits.
If necessary, consult a representative of Dell Inc. or an experienced radio/television technician for additional suggestions.

The following information is provided on the device or devices covered in this document in compliance with the FCC regulations:
lProduct name:E178FP
lModel number:E178FPb
lCompany name:
Dell Inc.
Worldwide Regulatory Compliance & Environmental Affairs
One Dell Way
Round Rock,TX 78682 USA 512-338-4400
CAUTION: Safety Instruction
Read and follow these instructions when connecting and using your computer monitor:
lTo help avoid damaging your computer, be sure that the voltage selection switch on the power supply for the computer is set to match the alternating
current (AC) power available at your location:
¡115 volts (V)/60 hertz (Hz) in most of North and South America and some Far Eastern countries such as Japan, South Korea (also 220 volts (V)/60
hertz (Hz)), and Taiwan.
¡230 volts (V)/50 hertz (Hz) in most of Europe, the Middle East, and the Far East.
Always be sure that your monitor is electrically rated to operate with the AC power available in your location.
lDo not store or use the LCD monitor in locations that are exposed to heat, direct sunlight, or extreme cold.
lAvoid moving the LCD monitor between locations with large temperature differences.
lDo not subject the LCD monitor to severe vibration or high impact conditions. For example, do not place the LCD monitor inside a car trunk.
lDo not store or use the LCD monitor in locations exposed to high humidity or dusty environment.
lDo not allow water or other liquids to spill on or into the LCD monitor.
lKeep flat panel monitor in room temperature conditions. Excessive cold or hot conditions can have an adverse effect on the liquid crystal of the display.
lNever insert anything metallic into the monitor openings. Doing so may create the danger of electric shock.
lTo avoid electric shock, never touch the inside of the monitor. Only a qualified technician should open the monitor case.
lNever use your monitor if the power cable has been damaged. Do not allow anything to rest on the power cable. Keep the power cable away from
where people could trip over it.
lBe sure to grasp the plug, not the cable, when disconnecting the monitor from an electric socket.
lOpenings in the monitor cabinet are provided for ventilation. To prevent overheating, these openings should not be blocked or covered. Avoid using the
monitor on a bed, sofa, rug, or other soft surface, as doing so may block the ventilation openings in the bottom of the cabinet. If you place the monitor
in a bookcase or an enclosed space, be sure to provide adequate ventilation and air flow.
lPlace your monitor in a location with low humidity and minimum dust. Avoid places similar to a damp basement or dusty hallway.
lDo not expose the monitor to rain or use it near water (in kitchens, next to swimming pools, etc.). If the monitor accidentally gets wet, unplug it and
NOTICE: The FCC regulations provide that changes or modifications not expressly approved by Dell Inc. could void your authority to operate this
equipment.
CAUTION: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock,
electrical hazards, and/or mechanical hazards.
NOTE
: This monitor does not need or have a voltage selection switch for setting the AC voltage input. It will automatically accept any AC input voltage according to the ranges
defined in the “Electrical Specifications" section.

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contact an authorized dealer immediately. You can clean the monitor with a damp cloth when necessary, being sure to unplug the monitor first.
lPlace the monitor on a solid surface and treat it carefully. The screen is made of glass and can be damaged if dropped or hit sharply.
lLocate your monitor near an easily accessible electric outlet.
lIf your monitor does not operate normally -in particular, if there are any unusual sounds or smells coming from it -unplug it immediately and contact an
authorized dealer or service center.
lDo not attempt to remove the back cover, as you will be exposed to an electrical shock hazard. The back cover should only be removed by qualified
service personnel.
lHigh temperatures can cause problems. Don't use your monitor in direct sunlight, and keep it away from heaters, stoves, fireplaces, and other sources
of heat.
lUnplug the monitor when it is going to be left unused for an extended period of time.
lUnplug your monitor from the electric outlet before any service is performed.
lHg Lamp(s) inside this product contains mercury and must be recycled or disposed of according to local, state or federal laws. For more information, Go
Or contact the electronic industries alliance: http://www.eiae.org for more information.
Contacting Dell
You can contact Dell through the Internet and by phone:
lFor support through the web, go to support.dell.com.
lFor worldwide support through the web, use the Choose A Country/Region menu near the bottom of the page, or see the web addresses listed in the
following table.
lFor support by e-mail, see the e-mail addresses listed in the following table.


lFor support by phone, use the phone numbers and codes provided in the following table. If you need assistance in determining which codes to use,
contact a local or an international operator.


NOTE: Toll-free numbers are for use within the country for which they are listed.
NOTE: Incertaincountries,supportspecifictoDell™XPS™computersisavailableataseparatetelephonenumberlistedforparticipatingcountries.If
you do not see a telephone number listed that is specific for XPS computers, you may contact Dell through the support number listed and your call will
be routed appropriately.
NOTE: The contact information provided was deemed correct at the time that this document went to print and is subject to change.
Country (City)
International Access Code
Country Code
City Code
Service Type
Area Codes,
Local Numbers, and
Toll-Free Numbers
Web and E-Mail Address
Anguilla
Online Support
www.dell.com/ai
E-mail Address
la-[email protected]
Technical Support,
Customer Service, Sales
toll-free:800-335-0031
Antigua and Barbuda
Online Support
www.dell.com.ag

la-[email protected]
Technical Support,
Customer Service, Sales
1-800-805-5924
Aomen
Country Code:853
Technical Support
toll-free:0800-105
Customer Service
(Xiamen, China)
34 160 910
Transaction Sales
(Xiamen, China)
29 693 115
Argentina (Buenos Aires)
International Access Code: 00
Country Code: 54
City Code: 11
Online Support
www.dell.com.ar
E-mail for Desktops and
Portables
la-[email protected]
E-mail for Servers and
EMC®Storage Products
la-[email protected]
Customer Service
toll-free:0-800-444-0730
Technical Support–Dell
PowerApp™,Dell
PowerEdge™,Dell
PowerConnect™,andDell
PowerVault™
toll-free:0-800-222-0154
Technical Support
Services
toll-free:0-800-444-0724
Sales
0-810-444-3355
Aruba
Online Support
www.dell.com.aw

la-[email protected]
Technical Support,
Customer Service, Sales
toll-free:800-1578
Australia (Sydney)
International Access Code:
Online Support
support.ap.dell.com

support.ap.dell.com.contactus

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0011
Country Code: 61
City Code: 2
Technical Support

Technical Support for XPS
computers onlycomputers
only
 toll-free: 1300 790 877
Home and Home Office
 toll-free: 1300-655-533
Medium and Large
Business
toll-free: 1800-633-559
Small Business, Education,
Local Government
toll-free: 1800-060-889
Customer Service
toll-free: 1300-662-196
Austria (Vienna)
International Access Code:
900
Country Code: 43
City Code: 1
Online Support
support.euro.dell.com

[email protected]
Technical Support for XPS
computers onlycomputers
only
08 20 24 05 30 81
Home/Small Business
Sales
08 20 24 05 30 00
Home/Small Business Fax
08 20 24 05 30 49
Home/Small Business
Customer Service
08 20 24 05 30 14
Home/Small Business
Support
08 20 24 05 30 17
Preferred
Accounts/Corporate
Customer Service
08 20 24 05 30 16
Preferred
Accounts/Corporate
Support
08 20 24 05 30 17
Switchboard
082024053000
Bahamas
Online Support
www.dell.com/bs

la-[email protected]
Technical Support,
Customer Service, Sales
toll-free:1-866-874-3038
Barbados
Online Support
www.dell.com/bb

la-[email protected]
Technical Support,
Customer Service, Sales
1-800-534-3142
Belgium (Brussels)
International Access Code: 00
Country Code: 32
City Code: 2
Online Support
support.euro.dell.com
Technical Support for XPS
computers onlycomputers
only
024819296
General Support
024819288
General Support Fax
024819295
Customer Service
0271315.65
Corporate Sales
024819100
Fax
024819299
Switchboard
024819100
Bermuda
Online Support
www.dell.com/bm

la-[email protected]
Technical Support,
Customer Service, Sales
1-877-890-0751
Bolivia
Online Support
www.dell.com/bo

la-[email protected]
Technical Support,
Customer Service, Sales
toll-free:800-10-0238
Brazil
International Access Code: 00
Country Code: 55
City Code: 51
Online Support
www.dell.com/br

[email protected]
Customer Service and
Tech Support
0800 970 3355
Technical Support Fax
51 2104 5470
Customer Service Fax
51 2104 5480
Sales
08009703390
British Virgin Islands
Technical Support,
Customer Service, Sales
toll-free:1-866-278-6820
Brunei
Country Code: 673
Technical Support
(Penang, Malaysia)
6046334966
Customer Service
604 633 3101

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(Penang, Malaysia)
or toll-free: 801 1012
Transaction Sales
(Penang, Malaysia)
604 633 3101
or toll-free: 801 1012
Canada (North York,
Ontario)
International Access Code:
011
Online Order Status
www.dell.ca/ostatus
OnlineSupport
support.ca.dell.com
AutoTech (automated
Hardware and Warranty
Support)
toll-free:1-800-247-9362
Customer Service
Home/HomeOffice
toll-free:1-800-847-4096
SmallBusiness
toll-free: 1-800-906-3355
Medium/Large Business,
Government, Education
toll-free:1-800-387-5757
Hardware Warranty
Phone Support

XPS Computers Only
toll-free: 1-866-398-8977
Computers for
Home/Home Office
toll-free:1-800-847-4096
Computers for
Small/Medium/Large
Business, Government
toll-free:1-800-387-5757
Printers, Projectors,
Televisions, Handheld,
Digital Jukebox, and
Wireless
1-877-335-5767
Sales

Home and Home Office
Sales
toll-free: 1-800-999-3355
Small Business
toll-free: 1-800-387-5752
Medium/Large Business,
Government
toll-free: 1-800-387-5755
Spare Parts and
Extended Service
18664403355
Cayman Islands
Online Support
la-[email protected]
Technical Support,
Customer Service, Sales
1-877-262-5415
Chile (Santiago)
Country Code: 56
City Code: 2
Online Support
www.dell.com/cl

la-[email protected]
Sales and Customer
Support
toll-free: 1230-020-3397
or 800-20-1385
China (Xiamen)
Country Code: 86
City Code: 592
Online Support
support.dell.com.cn
Technical Support E-mail
[email protected]
Customer Service E-mail
[email protected]
Technical Support Fax
5928181350
Technical Support –XPS
computers only
toll-free:8008580540
Technical Support –Dell™
Dimension™andDell
Inspiron™
toll-free:8008582969
Technical Support –Dell
OptiPlex™,DellLatitude™,
andDellPrecision™
toll-free:8008580950
Technical Support –
Servers and Storage
toll-free:8008580960
Technical Support –
Projectors, PDAs,
Switches, Routers, etc.
toll-free:8008582920
Technical Support –
Printers
toll-free:8008582311
Customer Service
toll-free:8008582060
Customer Service Fax
5928181308
Home and Small Business
toll-free:8008582222
Preferred Accounts
Division
toll-free:8008582557
Large Corporate
Accounts GCP
toll-free:8008582055
Large Corporate
Accounts Key Accounts
toll-free:8008582628
Large Corporate
Accounts North
toll-free:8008582999
Large Corporate
toll-free:8008582955

Great user manuals database on UserManuals.info
Accounts North
Government and
Education
Large Corporate
Accounts East
toll-free:8008582020
Large Corporate
Accounts East
Government and
Education
toll-free:8008582669
Large Corporate
Accounts Queue Team
toll-free:8008582572
Large Corporate
Accounts South
toll-free:8008582355
Large Corporate Accounts
West
toll-free:8008582811
Large Corporate
Accounts Spare Parts
toll-free:8008582621
Colombia
Online Support
www.dell.com/co

la-[email protected]
Technical Support,
Customer Service, Sales
01-800-915-4755
Costa Rica
Online Support
www.dell.com/cr

la-[email protected]
Technical Support,
Customer Service, Sales
0800-012-0231
Czech Republic (Prague)
International Access Code: 00
Country Code: 420
Online Support
support.euro.dell.com

[email protected]
Technical Support
225372727
Customer Service
225372707
Fax
225372714
Techical Fax
225372728
Switchboard
225372711
Denmark (Copenhagen)
International Access Code: 00
Country Code: 45
Online Support
support.euro.dell.com
Technical Support for XPS
computers onlycomputers
only
70100074
Technical Support
70230182
Customer Service –
Relational
70230184
Home/Small Business
Customer Service
32875505
Switchboard –Relational
32871200
Switchboard Fax –
Relational
32871201
Switchboard –
Home/Small Business
32875000
Switchboard Fax –
Home/Small Business
32875001
Dominica
Online Support
www.dell.com/dm

la-[email protected]
Technical Support,
Customer Service, Sales
toll-free:1-866-278-6821
Dominican Republic
Online Support
www.dell.com/do

la-[email protected]
Technical Support,
Customer Service, Sales
1-800-156-1588
Ecuador
Online Support
www.dell.com/ec

la-[email protected]
Technical Support,
Customer Service, Sales
(calling from Quito)
toll-free:999-119-877-655-3355
Technical Support,
Customer Service, Sales
(callingfromGuayaquil)
toll-free:1800-999-119-877-655-3355
El Salvador
Online Support
www.dell.com/sv

la-[email protected]
Technical Support,
Customer Service, Sales
800-6132
Finland (Helsinki)
Online Support
support.euro.dell.com

Great user manuals database on UserManuals.info
International Access Code:
990
Country Code: 358
City Code: 9

[email protected]
Technical Support
0207 533 555
Customer Service
0207 533 538
Switchboard
0207 533 533
Fax
0207 533 530
Sales under 500
employees
0207 533 540
Sales over 500
employees
0207 533 533
France (Paris) (Montpellier)
International Access Code: 00
Country Code: 33
City Codes: (1) (4)
Online Support:
support.euro.dell.com
Technical Support for XPS
computers only
0825387129
Home and Small
Business

Technical Support
0825387270
Customer Service
0825823833
Switchboard
0825004700
Switchboard (calls from
outside of France)
0499754000
Sales
0825004700
Fax
0825004701
Fax (calls from outside of
France)
0499754001
Corporate

Technical Support
0825004719
Customer Service
0825338339
Switchboard
0155947100
Sales
0155947100
Fax
0155947101
Germany (Frankfurt)
International Access Code: 00
Country Code: 49
City Code: 69
Online Support
support.euro.dell.com

[email protected]
Technical Support for XPS
computers only
069 9792 7222
Technical Support
069 9792-7200
Home/Small Business
Customer Service
0180-5-224400
Global Segment
Customer Service
069 9792-7320
Preferred Accounts
Customer Service
069 9792-7320
Large Accounts Customer
Service
069 9792-7320
Public Accounts Customer
Service
069 9792-7320
Switchboard
069 9792-7000
Greece
International Access Code: 00
Country Code: 30
Online Support
support.euro.dell.com
Technical Support
00800-44 14 95 18
Gold Service Technical
Support
00800-44 14 00 83
Switchboard
2108129810
Gold Service Switchboard
2108129811
Sales
2108129800
Fax
2108129812
Grenada
Online Support
www.dell.com/gd

la-[email protected]
Technical Support,
Customer Service, Sales
toll-free:1-866-540-3355
Guatemala
OnlineSupport
www.dell.com/gt

la-[email protected]
Technical Support,
Customer Service, Sales
1-800-999-0136
Guyana
Online Support
la-[email protected]
Technical Support,
Customer Service, Sales
toll-free:1-877-270-4609
Hong Kong
Online Support
support.ap.dell.com

Great user manuals database on UserManuals.info
International Access Code:
001
Country Code: 852

support.dell.com.cn/email
Technical Support –XPS
computers only
00852-3416 6923
Technical Support –
Dimension and Inspiron
00852-29693188
Technical Support –
OptiPlex, Latitude, and
Dell Precision
00852-29693191
Technical Support –
Servers and Storage
00852-29693196
Technical Support –
Projectors, PDAs,
Switches, Routers, etc.
00852-3416 0906
Customer Service
00852-34160910
Large Corporate
Accounts
00852-34160907
Global Customer
Programs
00852-34160908
Medium Business Division
00852-34160912
Home and Small Business
Division
00852-29693105
India
Online Support
support.ap.dell.com
Portable and Desktop
Support

Desktop Support E-mail
 [email protected]
Portable Support E-mail
 [email protected]
Phone Numbers
080-25068032 or 080-25068034
or your city STD code + 60003355
or toll-free: 1-800-425-8045
Server Support

E-mail
[email protected]
Phone Numbers
080-25068032 or 080-25068034
or your city STD code + 60003355
or toll-free: 1800 425 8045
Gold Support Only

E-mail
[email protected]
Phone Numbers
080-25068033
or your city STD code + 60003355
or toll-free: 1-800-425-9045
XPS Support Only

E-mail
[email protected]
Phone Numbers
080-25068066
or toll-free: 1-800-425-2066
Customer Service

Home and Small Business
[email protected]
toll-free: 1800-4254051
Large Corporate Accounts
[email protected]
toll-free: 1800-4252067
Sales

Large Corporate
Accounts
1600338044
Home and Small Business
1600338046
Ireland (Cherrywood)
International Access Code: 00
Country Code: 353
City Code: 1
Online Support
support.euro.dell.com

[email protected]
Technical Support

XPS computers only
1850 200 722
Business computers
1850 543 543
Home computers
1850 543 543
AtHomeSupport
1850200889
Sales

Home
1850 333 200
Small Business
1850 664 656
Medium Business
1850 200 646
Large Business
1850 200 646
Sales E-mail
[email protected]
Customer Service

Home and Small Business
012044014

Great user manuals database on UserManuals.info
Business (greater than
200 employees)
1850 200 982
General

Fax/Sales Fax
012040103
Switchboard
012044444
U.K. Customer Service
(dial within U.K. only)
08709060010
Corporate Customer
Service (dial within U.K.
only)
08709074499
U.K. Sales (dial within
U.K. only)
08709074000
Italy (Milan)
International Access Code: 00
Country Code: 39
City Code: 02
Online Support
support.euro.dell.com
Home and Small
Business

Technical Support
0257782690
Customer Service
0269682114
Fax
0269682113
Switchboard
0269682112
Corporate

Technical Support
0257782690
Customer Service
0257782555
Fax
0257503530
Switchboard
02577821
Jamaica
Online Support
la-[email protected]
Technical Support,
Customer Service, Sales
(dial from within Jamaica
only)
1-800-440-9205
Japan (Kawasaki)
International Access Code:
001
Country Code: 81
City Code: 44

Online Support
support.jp.dell.com
Technical Support –XPS
computers only
toll-free: 0120-937-786
Technical Support outside
of Japan –XPS computers
only
81-44-520-1235
Technical Support –
Dimension and Inspiron
toll-free: 0120-198-226
Technical Support outside
of Japan –Dimension and
Inspiron
81-44-520-1435
Technical Support –Dell
Precision, OptiPlex, and
Latitude
toll-free:0120-198-433
Technical Support outside
of Japan –Dell Precision,
OptiPlex, and Latitude
81-44-556-3894
Technical Support –Dell
PowerApp, Dell
PowerEdge, Dell
PowerConnect, and Dell
PowerVault
toll-free: 0120-198-498
Technical Support outside
of Japan –PowerApp,
PowerEdge,
PowerConnect, and
PowerVault
81-44-556-4162
Technical Support –
Projectors, PDAs, Printers,
Routers
toll-free: 0120-981-690
Technical Support outside
of Japan –Projectors,
PDAs, Printers, Routers
81-44-556-3468
Faxbox Service
044-556-3490
24-Hour Automated
Order Status Service
044-556-3801
Customer Service
044-556-4240
Business Sales Division -
up to 400 employees
044-556-1465
Preferred Accounts
Division Sales -over 400
employees
044-556-3433
Public Sales -government
agencies, educational
044-556-5963

Great user manuals database on UserManuals.info
institutions, and medical
institutions
Global Segment Japan
044-556-3469
Individual User
044-556-1657
Individual User Online
Sales
044-556-2203
Individual User Real Site
Sales
044-556-4649
Korea (Seoul)
International Access Code:
001
Country Code: 82
City Code: 2
Online Support
support.ap.dell.com
Technical Support for XPS
computers only
toll-free: 080-999-0283
Technical Support,
Customer Service
toll-free: 080-200-3800
Technical Support –
Dimension, PDA,
Electronics, and
Accessories
toll-free:080-200-3801
Sales
toll-free:080-200-3600
Fax
2194-6202
Switchboard
2194-6000
Latin America
Customer Technical
Support (Austin, Texas,
U.S.A.)
512728-4093
Customer Service (Austin,
Texas, U.S.A.)
512728-3619
Fax (Technical Support
and Customer Service)
(Austin, Texas, U.S.A.)
512728-3883
Sales (Austin, Texas,
U.S.A.)
512728-4397
SalesFax (Austin, Texas,
U.S.A.)
512728-4600
or512728-3772
Luxembourg
International Access Code: 00
Country Code: 352
Online Support
support.euro.dell.com
Support
342 08 08 075
Home/Small Business
Sales
[phone]
Corporate Sales
26 25 77 81
Customer Service
[phone]
Fax
26 25 77 82
Malaysia (Penang)
International Access Code: 00
Country Code: 60
City Code: 4
Online Support
support.ap.dell.com
Technical Support -XPS
computers only
toll-free: 1 800 885 784
Technical Support -Dell
Precision, OptiPlex, and
Latitude
toll-free: 1 800 880 193
Technical Support -
Dimension, Inspiron, and
Electronics and
Accessories
toll-free: 1 800 881 306
Technical Support -
PowerApp, PowerEdge,
PowerConnect, and
PowerVault
toll-free: 1800 881 386
Customer Service
toll-free: 1800 881 306(option6)
Transaction Sales
toll-free:1800888202
Corporate Sales
toll-free:1800888213
Mexico
International Access Code: 00
Country Code: 52
Online Support
www.dell.com/mx

la-[email protected]
Technical Support
001-866-563-4425
Sales
50-81-8800
or 01-800-888-3355
Customer Service
001-877-384-8979
or 001-877-269-3383
Main
50-81-8800
or 001-800-888-3355
or001-866-851-1754
Montserrat
Online Support
la-[email protected]
Technical Support,
Customer Service, Sales
toll-free:1-866-278-6822
Netherlands Antilles
Online Support
la-[email protected]
Technical Support,
Customer Service, Sales
001-800-882-1519

Great user manuals database on UserManuals.info
Netherlands (Amsterdam)
International Access Code: 00
Country Code: 31
City Code: 20
Online Support
support.euro.dell.com
Technical Support for XPS
computers only
0206744594
Technical Support
0206744500
Technical Support Fax
0206744766
Home/Small Business
Customer Service
0206744200
Relational Customer
Service
0206744325
Home/Small Business
Sales
0206745500
Relational Sales
0206745000
Home/Small Business
Sales Fax
0206744775
Relational Sales Fax
0206744750
Switchboard
0206745000
Switchboard Fax
0206744750
New Zealand
International Access Code: 00
Country Code: 64
Online Support
support.ap.dell.com

support.ap.dell.com/contactus
Technical Support for XPS
computers only
toll-free:0800335540
Technical Support,
Customer Service, Sales
0800441567
Nicaragua
Online Support
www.dell.com/ni

la-[email protected]
Technical Support,
Customer Service, Salesz
001-800-220-1377
Norway (Lysaker)
International Access Code: 00
Country Code: 47
Online Support
support.euro.dell.com
Technical Support for XPS
computers only
81535043
Technical Support
67116882
Relational Customer
Service
67117575
Home/Small Business
Customer Service
23162298
Switchboard
67116800
Fax Switchboard
67116865
Panama
Online Support
www.dell.com/pa

la-[email protected]
Technical Support,
Customer Service, Sales
011-800-507-1264
Peru
Online Support
www.dell.com/pe

la-[email protected]
Technical Support,
Customer Service, Sales
0800-50-669
Poland (Warsaw)
International Access Code:
011
Country Code: 48
City Code: 22
Online Support
support.euro.dell.com

[email protected]
Customer Service Phone
5795700
Customer Service
5795999
Sales
5795999
Customer Service Fax
5795806
Reception Desk Fax
5795998
Switchboard
5795999
Portugal
International Access Code: 00
Country Code: 351


Online Support
support.euro.dell.com
Technical Support
707200149
Customer Service
800300413
Sales
800300410or800300411or
800300412or214220710
Fax
214240112
Puerto Rico
Online Support
www.dell.com/pr

la-[email protected]
Technical Support
toll-free: 1-866-390-4695

or 1-866-851-1760
Customer Service and
1-877-537-3355

Great user manuals database on UserManuals.info
Sales
St. Kitts and Nevis
Online Support
www.dell.com/kn

la-[email protected]
Technical Support,
Customer Service, Sales
toll-free:1-866-540-3355
St. Lucia
Online Support
www.dell.com/lc

la-[email protected]
Technical Support,
Customer Service, Sales
toll-free: 1-866-464-4352
St. Vincent and the
Grenadines
Online Support
www.dell.com/vc

la-[email protected]
Technical Support,
Customer Service, Sales
toll-free:1-866-464-4353
Singapore (Singapore)
International Access Code:
005
Country Code: 65

NOTE: The phone
numbers in this section
should be called from
within Singapore or
Malaysia only.

Online Support
support.ap.dell.com
Technical Support –XPS
computers only
toll-free:18003947464
Technical Support –
Dimension, Inspiron, and
Electronics and
Accessories
toll-free:18003947430
Technical Support –
OptiPlex, Latitude, and
Dell Precision
toll-free:18003947488
Technical Support –
PowerApp, PowerEdge,
PowerConnect, and
PowerVault
toll-free:18003947478
Customer Service
toll-free:18003947430(option6)
Transaction Sales
toll-free:18003947412
Corporate Sales
toll-free:18003947419
Slovakia (Prague)
International Access Code: 00
Country Code: 421
Online Support
support.euro.dell.com

[email protected]
Technical Support
0254415727
Customer Service
420225372707
Fax
0254418328
Tech Fax
0254418328
Switchboard (Sales)
0254417585
South Africa (Johannesburg)
International Access Code:
09/091
Country Code: 27
City Code: 11
Online Support
support.euro.dell.com

[email protected]
Gold Queue
0117097713
Technical Support
0117097710
Customer Service
0117097707
Sales
0117097700
Fax
0117060495
Switchboard
0117097700
Southeast Asian and Pacific
Countries
Technical Support,
Customer Service, and
Sales (Penang, Malaysia)
6046334810
Spain (Madrid)
International Access Code: 00
Country Code: 34
City Code: 91
Online Support
support.euro.dell.com
Home and Small
Business

Technical Support
902100130
Customer Service
902118540
Sales
902118541
Switchboard
902118541
Fax
902118539
Corporate

Technical Support
902100130
Customer Service
902115236
Switchboard
917229200
Fax
917229583
Sweden (Upplands Vasby)
Online Support
support.euro.dell.com

Great user manuals database on UserManuals.info
International Access Code: 00
Country Code: 46
City Code: 8
Technical Support for XPS
computers only
77 134 03 40
Technical Support
0859005199
Relational Customer
Service
08 590 05 642
Home/Small Business
Customer Service
08 587 70 527
Employee Purchase
Program (EPP) Support
020 140 14 44
Technical Support Fax
0859005594
Sales
08 587 705 81
Switzerland (Geneva)
International Access Code: 00
Country Code: 41
City Code: 22
Online Support
support.euro.dell.com

[email protected]
Technical Support for XPS
computers only
0848338857
Technical Support –Home
and Small Business
0844811411
Technical Support –
Corporate
0844822844
Customer Service –Home
and Small Business
0848802202
Customer Service –
Corporate
0848821721
Main
0848335599
Fax
0227990190
Sales
0227990101
Taiwan
International Access Code:
002
Country Code: 886

Online Support
support.ap.dell.com

support.dell.com.cn/email
Technical Support –XPS
computers only
toll-free:00801863085
Technical Support –
OptiPlex, Latitude,
Inspiron, Dimension, and
Electronics and
Accessories
toll-free:00801861011
Technical Support –
servers and storage
toll-free:00801601256
Customer Service
toll-free:00801601250
(option5)
Transaction Sales
toll-free:0080 165 1228
Corporate Sales
toll-free:00801651227
Thailand
International Access Code:
001
Country Code: 66
Online Support
support.ap.dell.com
Technical Support
(OptiPlex, Latitude, and
Dell Precision)
toll-free:1800006007
Technical Support
(PowerApp, PowerEdge,
PowerConnect, and
PowerVault)
toll-free:1800060009
Customer Service
toll-free:1800006007
(option7)
Corporate Sales
toll-free:1800006009
Transaction Sales
toll-free:1800006006
Trinidad/Tobago
Online Support
www.dell.com/tt

la-[email protected]
Technical Support,
Customer Service, Sales
1-888-799-5908
Turks and Caicos Islands
Online Support
www.dell.com/tc

la-[email protected]
Technical Support,
Customer Service, Sales
toll-free:1-877-441-4735
U.K. (Bracknell)
International Access Code: 00
Country Code: 44
City Code: 1344
Online Support
support.euro.dell.com

[email protected]
Customer Service Online
support.euro.dell.com/uk/en/ECare/Form/Home.asp
Sales

Home and Small Business
Sales
08709074000
Corporate/Public Sector
Sales
01344860456