Dell NX430 User manual

Dell Storage NX430 Network Attached
Storage (NAS)
Owner's Manual
Regulatory Model: E34S Series
Regulatory Type: E34S001

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your computer.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you
how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
©2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual
property laws. Dell and the Dell logo are trademarks of Dell Inc. in the United States and/or other jurisdictions. All other
marks and names mentioned herein may be trademarks of their respective companies.
2016 - 04
Rev. A00

Contents
1 About your system................................................................................................ 8
Supported configurations..................................................................................................................... 8
Front panel features and indicators......................................................................................................8
LCD panel...................................................................................................................................... 10
Back panel features and indicators.....................................................................................................12
Hot swappable hard drive indicator codes.........................................................................................14
iDRAC Direct LED indicator codes......................................................................................................15
NIC indicator codes.............................................................................................................................16
Indicator codes for redundant power supply unit............................................................................. 16
Locating Service Tag of your system..................................................................................................18
2 Documentation resources................................................................................ 19
3 Technical specifications....................................................................................22
Dimensions and weight...................................................................................................................... 22
Processor specifications..................................................................................................................... 22
Expansion bus specifications..............................................................................................................22
Memory specifications........................................................................................................................23
Power specifications........................................................................................................................... 23
Drive specifications............................................................................................................................. 23
Connectors specifications..................................................................................................................24
Video specifications............................................................................................................................ 24
Expanded operating temperature.......................................................................................................25
Environmental specifications..............................................................................................................25
4 Initial system setup and configuration...........................................................28
Setting up your system....................................................................................................................... 28
iDRAC configuration........................................................................................................................... 28
Options to set up iDRAC IP address.............................................................................................28
Log in to iDRAC.............................................................................................................................29
Reinstalling the NAS operating system by using DVD.......................................................................29
5 Pre-operating system management applications........................................30
Options to manage the pre-operating system applications.............................................................30
System Setup.......................................................................................................................................30
Viewing System Setup................................................................................................................... 31
System Setup details......................................................................................................................31
System BIOS...................................................................................................................................31
3

iDRAC Settings utility.....................................................................................................................50
Device Settings...............................................................................................................................51
Dell Lifecycle Controller......................................................................................................................51
Embedded system management.................................................................................................. 51
Boot Manager......................................................................................................................................52
Viewing Boot Manager..................................................................................................................52
Boot Manager main menu............................................................................................................ 52
6 Installing and removing system components...............................................54
Safety instructions...............................................................................................................................54
Before working inside your system.................................................................................................... 54
After working inside your system....................................................................................................... 55
Recommended tools.......................................................................................................................... 55
Front bezel (optional)..........................................................................................................................55
Installing the optional front bezel.................................................................................................55
Removing the optional front bezel...............................................................................................56
System cover....................................................................................................................................... 57
Removing the system cover..........................................................................................................57
Installing the system cover........................................................................................................... 58
Inside the system................................................................................................................................ 60
Intrusion switch................................................................................................................................... 61
Removing the intrusion switch..................................................................................................... 61
Installing the intrusion switch.......................................................................................................62
Cooling shroud................................................................................................................................... 62
Removing the cooling shroud...................................................................................................... 63
Installing the cooling shroud........................................................................................................ 63
System memory.................................................................................................................................. 64
General memory module installation guidelines.........................................................................65
Mode-specific guidelines..............................................................................................................66
Sample memory configurations................................................................................................... 67
Removing memory modules........................................................................................................ 67
Installing memory modules..........................................................................................................69
Hard drives...........................................................................................................................................70
Supported hard drive configuration..............................................................................................71
Removing a 3.5-inch hot swappable hard drive carrier blank..................................................... 71
Installing a 3.5-inch hot swappable hard drive carrier blank.......................................................72
Removing a hot swappable hard drive carrier..............................................................................72
Installing a hot swappable hard drive carrier................................................................................73
Installing a 2.5-inch hot swappable hard drive into a 3.5-inch hard drive adapter....................74
Removing a 2.5-inch hot swappable hard drive from a 3.5-inch hard drive adapter................ 75
Installing a 3.5-inch hard drive into the 3.5-inch hot swappable hard drive carrier.................. 75
Removing a 3.5-inch hard drive from a 3.5-inch hot swappable hard drive carrier.................. 76
4

Optical drive (optional)........................................................................................................................76
Removing the optional optical drive............................................................................................ 76
Installing the optional optical drive.............................................................................................. 78
Cooling fans........................................................................................................................................ 78
Removing the cooling fan blank...................................................................................................79
Installing the cooling fan blank.................................................................................................... 80
Removing a cooling fan................................................................................................................80
Installing a cooling fan.................................................................................................................. 81
Expansion cards and expansion card riser.........................................................................................82
Expansion card installation guidelines......................................................................................... 82
Removing the expansion card riser..............................................................................................84
Installing the expansion card riser................................................................................................85
Removing an expansion card....................................................................................................... 86
Installing an expansion card..........................................................................................................87
Removing the internal PERC card................................................................................................ 88
Installing the internal PERC card.................................................................................................. 89
iDRAC port card (optional)................................................................................................................. 90
Replacing an optional SD vFlash card..........................................................................................90
Removing the optional iDRAC port card......................................................................................91
Installing the optional iDRAC port card........................................................................................93
Internal dual SD module (optional).................................................................................................... 93
Removing an optional internal SD card........................................................................................93
Installing an optional internal SD card......................................................................................... 94
Removing the optional internal dual SD module.........................................................................95
Installing the optional internal dual SD module ..........................................................................97
Processor and heat sink......................................................................................................................99
Removing a processor.................................................................................................................. 99
Installing a processor.................................................................................................................. 102
Power supply units............................................................................................................................103
Hot spare feature.........................................................................................................................103
Removing a redundant power supply unit.................................................................................104
Installing a redundant power supply unit...................................................................................105
Removing the power supply unit blank..................................................................................... 106
Installing the power supply unit blank....................................................................................... 106
System battery...................................................................................................................................107
Replacing the system battery......................................................................................................107
Hard drive backplane........................................................................................................................108
Removing the hard drive backplane...........................................................................................108
Installing the hard drive backplane..............................................................................................111
Control panel assembly..................................................................................................................... 111
Removing the LCD control panel assembly................................................................................111
Installing the LCD control panel assembly................................................................................. 113
5

Power interposer board.....................................................................................................................114
Removing the power interposer board.......................................................................................114
Installing the power interposer board.........................................................................................115
Trusted Platform Module.................................................................................................................. 116
Installing the Trusted Platform Module...................................................................................... 116
Reenabling the TPM for BitLocker users.....................................................................................117
Reenabling the TPM for TXT users.............................................................................................. 117
System board..................................................................................................................................... 118
Removing the system board....................................................................................................... 118
Installing the system board.........................................................................................................120
7 Using system diagnostics................................................................................ 123
Dell Embedded System Diagnostics.................................................................................................123
When to use the Embedded System Diagnostics...................................................................... 123
Running the Embedded System Diagnostics from Boot Manager............................................123
Running the Embedded System Diagnostics from the Dell Lifecycle Controller.....................123
System diagnostic controls.........................................................................................................124
8 Jumpers and connectors ............................................................................... 125
System board jumper settings.......................................................................................................... 125
System board connectors.................................................................................................................126
Disabling a forgotten password........................................................................................................127
9 Troubleshooting your system........................................................................129
Safety first — for you and your system.............................................................................................129
Troubleshooting system startup failure........................................................................................... 129
Troubleshooting external connections............................................................................................129
Troubleshooting the video subsystem.............................................................................................129
Troubleshooting a USB device......................................................................................................... 130
Troubleshooting a serial I/O device..................................................................................................131
Troubleshooting a NIC...................................................................................................................... 131
Troubleshooting a wet system......................................................................................................... 132
Troubleshooting a damaged system................................................................................................133
Troubleshooting the system battery................................................................................................ 133
Troubleshooting power supply units............................................................................................... 134
Troubleshooting power source problems................................................................................. 134
Power supply unit problems....................................................................................................... 134
Troubleshooting cooling problems..................................................................................................135
Troubleshooting cooling fans...........................................................................................................135
Troubleshooting system memory.................................................................................................... 136
Troubleshooting an internal USB key............................................................................................... 137
Troubleshooting an SD card.............................................................................................................138
6

Troubleshooting an optical drive..................................................................................................... 138
Troubleshooting a tape backup unit................................................................................................ 139
Troubleshooting a hard drive........................................................................................................... 139
Troubleshooting expansion cards....................................................................................................140
Troubleshooting processors............................................................................................................. 141
10 Getting help.....................................................................................................142
Contacting Dell................................................................................................................................. 142
Documentation feedback.................................................................................................................142
Accessing system information by using QRL...................................................................................142
Quick resource locator............................................................................................................... 143
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1
About your system
The Dell Storage NX430 NAS system supports one processor based on the Intel E3-1200V5 series, up to
four DIMMs, and up to four hard drives or solid-state drives (SSDs).
Supported configurations
The Dell Storage NX430 NAS system supports the following configuration:
Table 1. Supported configurations
System Configuration
Four hard drive system Up to four 3.5-inch or four 2.5-inch hot-
swappable hard drives in 3.5-inch hard drive
adapters.
Front panel features and indicators
Figure 1. Front panel features and indicators — four 3.5-inch hot-swappable hard drive chassis
Table 2. Front panel features and indicators— four 3.5-inch hot-swappable hard drive chassis
Item Indicator, button, or
connector Icon Description
1 Power-on indicator,
power button
Enables you to know the power status of the system.
The power-on indicator glows when the system
power is on. The power button controls the power
supply output to the system.
8

Item Indicator, button, or
connector Icon Description
NOTE: On ACPI-compliant operating systems,
turning off the system by pressing the power
button causes the system to perform a graceful
shutdown before power to the system is turned
off.
2 NMI button Enables you to troubleshoot software and device
driver errors when running certain operating
systems. This button can be pressed by using the
end of a paper clip.
Use this button only if directed to do so by qualified
support personnel or by the operating system's
documentation.
3 System identification
button
Enables you to locate a particular system within a
rack. The identification buttons are on the front and
back panels. When one of these buttons is pressed,
the LCD panel on the front and the system status
indicator on the back flash until one of the buttons is
pressed again.
Press the system identification button to turn the
system ID on or off.
If the system stops responding during POST, press
and hold the system ID button for more than five
seconds to enter BIOS progress mode.
To reset iDRAC (if not disabled in F2 iDRAC setup),
press and hold the button for more than 15 seconds.
4 Video connector Enables you to connect a display to the system.
5 LCD menu buttons Enable you to navigate the control panel LCD menu.
6 LCD panel Displays system ID, status information, and system
error messages. See the LCD panel features section.
7 USB management port/
iDRAC managed USB
port
Functions as a regular USB port or provide access to
the iDRAC Direct features. For more information, see
the iDRAC User’s Guide at Dell.com/idracmanuals.
8 USB connector Enables you to connect USB devices to the system.
The port is USB 2.0-compliant.
9 Information tag Contains system information such as service tag,
NIC, MAC address for your reference. The
information tag is a slide-out label panel.
10 Hard drives slots Enables you to install up to four 3.5-inch hot-
swappable hard drives or four 2.5-inch hot-
swappable hard drives in 3.5-inch hard drive
adapters.
9

Item Indicator, button, or
connector Icon Description
11 Optical drive slot Enables you to install an optional slim SATA DVD-
ROM drive or DVD+/-RW drive.
Related Links
LCD panel
LCD panel
The LCD panel of your system provides system information, status, and error messages to indicate if the
system is functioning correctly or if the system needs attention. For more information about error
messages, see the Dell Event and Error Messages Reference Guide at Dell.com/
openmanagemanuals >OpenManage software.
• The LCD backlight turns blue during normal operating conditions.
• When the system needs attention, the LCD turns amber, and displays an error code followed by
descriptive text.
NOTE: If the system is connected to a power source and an error is detected, the LCD turns
amber regardless of whether the system is turned on or off.
• The LCD backlight is turned off when the system is in standby mode and can be turned on by pressing
either the Select, Left, or Right button on the LCD panel.
• The LCD backlight remains off if LCD messaging is turned off using the iDRAC utility, the LCD panel,
or other tools.
Figure 2. LCD panel features
Table 3. LCD panel features
Item Button Description
1 Left Moves the cursor back in one-step increments.
2 Select Selects the menu item highlighted by the cursor.
3 Right Moves the cursor forward in one-step increments.
During message scrolling:
• Press and hold the button to increase scrolling speed.
• Release the button to stop.
10

Item Button Description
NOTE: The display stops scrolling when the button is
released. After 45 seconds of inactivity the display starts
scrolling.
Viewing Home screen
About this task
The Home screen displays user-configurable information about the system. This screen is displayed
during normal system operation when there are no status messages or errors. When the system is in
standby mode, the LCD backlight turns off after a few minutes of inactivity, if there are no error
messages.
Steps
1. To view the Home screen, press one of the three navigation buttons (Select, Left, or Right).
2. To navigate to the Home screen from another menu, complete the following steps:
a. Press and hold the up arrow until the Home icon is displayed.
b. Select the Home icon.
c. On the Home screen, press the Select button to enter the main menu.
Setup menu
NOTE: When you select an option in the Setup menu, you must confirm the option before
proceeding to the next action.
Option Description
iDRAC Select DHCP or Static IP to configure the network mode. If Static IP is selected,
the available fields are IP, Subnet (Sub), and Gateway (Gtw). Select Setup DNS to
enable DNS and to view domain addresses. Two separate DNS entries are available.
Set error Select SEL to view LCD error messages in a format that matches the IPMI
description in the SEL. This enables you to match an LCD message with an SEL
entry.
Select Simple to view LCD error messages in a simplified user-friendly description.
For more information about error messages, see the Dell Event and Error Messages
Reference Guide at Dell.com/openmanagemanuals > OpenManage software.
Set home Select the default information to be displayed on the Home screen. See View menu
section for the options and option items that can be set as the default on the
Home screen.
Related Links
View menu
View menu
NOTE: When you select an option in the View menu, you must confirm the option before
proceeding to the next action.
11

Option Description
iDRAC IP Displays the IPv4 or IPv6 addresses for iDRAC8. Addresses include DNS (Primary
and Secondary), Gateway, IP, and Subnet (IPv6 does not have Subnet).
MAC Displays the MAC addresses for iDRAC, iSCSI, or Network devices.
Name Displays the name of the Host, Model, or User String for the system.
Number Displays the Asset tag or the Service tag for the system.
Power Displays the power output of the system in BTU/hr or Watts. The display format can
be configured in the Set home submenu of the Setup menu.
Temperature Displays the temperature of the system in Celsius or Fahrenheit. The display format
can be configured in the Set home submenu of the Setup menu.
Back panel features and indicators
Figure 3. Back panel features and indicators
Table 4. Back panel features and indicators
Item Indicator, button, or
connector Icon Description
1 Serial connector Enables you to connect a serial device to the
system.
2 vFlash card slot
(optional)
Enables you to connect the vFlash card.
3 iDRAC port (optional) Enables you to install a dedicated management
port card.
4 PCIe expansion card
slots (2)
Enable you to connect PCI Express expansion
cards.
5 Power supply unit (PSU1
and PSU2)
Enables you to install up to two 350 W redundant
AC power supply units.
12

Item Indicator, button, or
connector Icon Description
6 USB connectors Enable you to connect USB devices to the system.
These ports are USB 3.0-compliant.
7 Ethernet connectors Enable you to connect Integrated 10/100/1000
Mbps NIC connectors.
8 System identification
button
Enables you to locate a particular system within a
rack. The identification buttons are on the front
and back panels. When one of these buttons is
pressed, the LCD panel on the front and the
system status indicator on the back flash until one
of the buttons is pressed again.
Press the system identification button to turn the
system ID on or off.
If the system stops responding during POST, press
and hold the system ID button for more than five
seconds to enter BIOS progress mode.
To reset iDRAC (if not disabled in F2 iDRAC setup),
press and hold the button for more than 15
seconds.
9 System identification
connector
Connects the optional system status indicator
assembly through the optional cable management
arm.
10 Video connector Enables you to connect a VGA display to the
system.
13

Hot swappable hard drive indicator codes
Figure 4. Hot swappable hard drive indicators
1. hard drive activity indicator 2. hard drive status indicator
3. hard drive
NOTE: If the hard drive is in Advanced Host Controller Interface (AHCI) mode, the status indicator
(on the right side) does not function and remains OFF.
Table 5. Hot swappable hard drive indicators
Drive-status indicator pattern (RAID only) Condition
Flashes green two times per second Identifying drive or preparing for removal.
OFF Drive ready for insertion or removal.
NOTE: The drive status indicator remains OFF
until all hard drives are initialized after the system
is turned on. Drives are not ready for insertion or
removal during this time.
Flashes green, amber, and turns off Predicted drive failure
Flashes amber four times per second Drive failed
Flashes green slowly Drive rebuilding
Turns green Drive online
Flashes green three seconds, amber three
seconds, and turns off six seconds
Rebuild stopped
14

iDRAC Direct LED indicator codes
NOTE: The iDRAC Direct LED indicator does not turn on when the USB port is used in the USB
mode.
Figure 5. iDRAC Direct LED indicator
1. iDRAC Direct status indicator
The iDRAC Direct LED indicator table describes iDRAC Direct activity when configuring iDRAC Direct by
using the management port (USB XML Import).
Table 6. iDRAC Direct LED indicators
Convention iDRAC Direct
LED indicator
pattern
Condition
A Green Turns green for a minimum of two seconds to indicate the start and
end of a file transfer.
B Flashing green Indicates file transfer or any operation tasks.
C Green and turns
off
Indicates that the file transfer is complete.
D Not lit Indicates that the USB is ready to be removed or that a task is
complete.
The following table describes iDRAC Direct activity when configuring iDRAC Direct by using your laptop
and cable (Laptop Connect):
15

Table 7. iDRAC Direct LED indicator patterns
iDRAC Direct LED
indicator pattern Condition
Solid green for two
seconds
Indicates that the laptop is connected.
Flashing green (on
for two seconds and
off for two seconds)
Indicates that the laptop connected is recognized.
Turns off Indicates that the laptop is unplugged.
NIC indicator codes
Figure 6. NIC indicators
1. link indicator 2. activity indicator
Table 8. NIC indicators
Convention Indicators Condition
A Link and activity indicators are off The NIC is not connected to the
network.
B Link indicator is green
C Link indicator is amber The NIC is connected to a valid network
at less than its maximum port speed.
D Activity indicator is flashing green Network data is being sent or received.
Indicator codes for redundant power supply unit
Each AC power supply unit (PSU) has an illuminated translucent handle that indicates whether power is
present or whether a power fault has occurred.
16

Figure 7. AC PSU status indicator
1. AC PSU status indicator or handle
Table 9. Redundant AC PSU status indicator
Convention Power Indicator
Pattern Condition
A Green A valid power source is connected to the PSU and the PSU is
operational.
B Flashing green When the PSU firmware is being updated, the PSU handle flashes
green.
CAUTION: Do not disconnect the power cord or unplug the
PSU when updating firmware. If firmware update is
interrupted, the PSUs will not function. You must roll back the
PSU firmware by using Dell Lifecycle Controller. For more
information, see Dell Lifecycle Controller User’s Guide at
Dell.com/idracmanuals.
C Flashing green
and turns off
When hot-adding a PSU, the PSU handle flashes green five times at
4 Hz rate and turns off. This indicates that there is a PSU mismatch
with respect to efficiency, feature set, health status, and supported
voltage. Ensure that both the PSUs are the same.
D Flashing amber Indicates a problem in the PSU.
CAUTION: When correcting a PSU mismatch, replace only the
PSU with the flashing indicator. Swapping the other PSU to
make a matched pair can result in an error condition and
unexpected system shutdown. To change from a High Output
configuration to a Low Output configuration or vice versa,
you must turn off the system.
17

Convention Power Indicator
Pattern Condition
CAUTION: AC PSUs support both 220 V and 110 V input
voltages with the exception of Titanium PSUs, which support
only 220 V. When two identical PSUs receive different input
voltages, they can output different wattages, and trigger a
mismatch.
CAUTION: If two PSUs are used, they must be of the same type
and have the same maximum output power.
CAUTION: Combining AC and DC PSUs is not supported and
triggers a mismatch.
E Not lit Power is not connected.
Related Links
Power supply unit problems
Locating Service Tag of your system
Your system is identified by a unique Express Service Code and Service Tag number. The Express Service
Code and Service Tag are found on the front of the system by pulling out the information tag.
Alternatively, the information may be on a sticker on the chassis of the system. This information is used
by Dell to route support calls to the appropriate personnel.
18

2
Documentation resources
This section provides information on the documentation resources for your server.
Table 10. Documentation resources for Dell Storage NX430 NAS system
Task Document Location
Setting up your server For information about installing the
server into a rack, see the Rack
documentation included with your
rack solution
Dell.com/storagemanuals
For information about turning on the
server and the technical specifications
of your system, see the Getting
Started With Your System that shipped
with your system.
For information about Getting Started
With Your System that shipped with
your system or the Technical
specifications section in this
document.
For information about overview of
procedures for setting up the storage
system and internal storage, see
Setting Up Your Dell Storage NX430
Network Attached Storage System
Configuring your
system
For information about configuring,
managing, updating, and restoring the
system, see the Dell Storage Network
Attached Storage (NAS) Systems
Running Windows Storage Server 2012
R2 Administrator's Guide.
Dell.com/storagemanuals
For information about iDRAC features,
configuring and logging in to iDRAC,
and managing your system remotely,
see the Integrated Dell Remote Access
Controller User's Guide.
Dell.com/idracmanuals
For information about understanding
Remote Access Controller Admin
(RACADM) subcommands and
supported RACADM interfaces, see the
Dell.com/idracmanuals
19

Task Document Location
RACADM Command Line Reference
Guide for iDRAC.
For information about updating drivers
and firmware, see the Download
firmware and drivers section in this
document.
Dell.com/support/drivers
Deploying your system For information about deploying the
hardware and installing the software
on the appliance, see the Dell Storage
Network Attached Storage (NAS)
Systems Running Windows Storage
Server 2012 R2 Troubleshooting Guide
Dell.com/storagemanuals
Managing your system For information about the features of
the Dell OpenManage Systems
Management, see the Dell
OpenManage Systems Management
Overview Guide.
Dell.com/openmanagemanuals
For information about setting up,
using, and troubleshooting
OpenManage, see the Dell
OpenManage Server Administrator
User’s Guide.
Dell.com/openmanagemanuals
For information about installing, using,
and troubleshooting Dell
OpenManage Essentials, see the Dell
OpenManage Essentials User’s Guide
Dell.com/openmanagemanuals
For information about installing and
using Dell System E-Support Tool
(DSET), see the Dell System E-Support
Tool (DSET) User's Guide.
Dell.com/DSET
For information about installing and
using Active System Manager (ASM),
see the Active System Manager User’s
Guide.
Dell.com/asmdocs
Managing your system For understanding the features of Dell
Lifecycle Controller (LCC), see the Dell
Lifecycle Controller User’s Guide.
Dell.com/idracmanuals
For information about partner
programs enterprise systems
management, see the OpenManage
Connections Enterprise Systems
Management documents.
Dell.com/
omconnectionsenterprisesystemsman
agement
For information about connections
and client systems management, see
Dell.com/
dellclientcommandsuitemanuals
20