Dell PowerVault 735N User manual

Contents: Dell PowerVault 735N Systems Service Manual
file:///C:/Users/Phebega_Pericho/Desktop/spv735N/en/sm/index.htm[3/15/2013 4:18:11 PM]
Dell™ PowerVault™ 735N Systems Service Manual
Preface
System Overview
Basic Troubleshooting
Codes and Error Messages
Removing and Replacing Parts
Jumpers, Switches, and Connectors
Using the System Setup Program
Information in this document is subject to change without notice.
© 2001 Dell Computer Corporation. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is
strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, PowerEdge, PowerVault, Dell OpenManage, and Dell
ActiveArchive are trademarks of Dell Computer Corporation; Microsoft, MS-DOS, Windows, and Windows
NT are registered trademarks of Microsoft Corporation; Intel and Pentium are registered trademarks of Intel
Corporation; IBM is a registered trademark of International Business Machines Corporation; and Novell and
NetWare are registered trademarks of Novell, Inc; UNIX is a registered trademark of the OpenGroup in the
United States and other countries.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the
marks and names or their products. Dell Computer Corporation disclaims any proprietary interest in
trademarks and trade names other than its own.
Initial release: 16 Feb 2001

Preface: Dell PowerVault 735N Systems Service Manual
file:///C:/Users/Phebega_Pericho/Desktop/spv735N/en/sm/preface.htm[3/15/2013 4:18:12 PM]
Back to Contents Page
Preface: Dell™ PowerVault™ 735N Systems Service Manual
Read This First
Notes, Notices, Cautions, and Warnings
Read This First
A prerequisite for using this manual to service Dell computer systems is a basic knowledge of IBM®-
compatible systems/computers and prior training in IBM-compatible systems/computers troubleshooting
techniques. In addition to information provided in this manual and in the Dell PowerVault 735N Systems
User's Guide that came with the system, Dell provides the Dell PowerVault 735N Systems Installation and
Troubleshooting Guide for troubleshooting procedures and instructions on using Dell Diagnostics to test the
computer system.
The sections are summarized as follows:
"System Overview" — Overview of the system's service features and technical specifications.
"Basic Troubleshooting" — Initial checks and procedures used to solve basic system problems and
information on more detailed service and troubleshooting procedures to solve more complex problems.
"Codes and Error Messages" — POST beep codes, system messages, PERC 2/DC beep codes,
system codes, warning messages, diagnostics messages, alert log messages, and SCSI hard-disk
drive indicator codes.
"Removing and Replacing Parts" — Removal and replacement of all field-replaceable parts, including
DIMMs, microprocessors, expansion cards, and SCSI devices.
"Jumpers, Switches, and Connectors" — Jumper or switch settings to change when troubleshooting
and servicing the system.
"Using the System Setup Program" — Using the System Setup program to change the system
configuration information stored in NVRAM on the system board.
Notes, Notices, Cautions, and Warnings
Throughout this manual, there may be blocks of text printed in bold type or in italic type. These blocks are
notes, notices, cautions, and warnings and they are used as follows:
NOTE: A NOTE indicates important information that helps you make better use of the system.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how
to avoid the problem.

Preface: Dell PowerVault 735N Systems Service Manual
file:///C:/Users/Phebega_Pericho/Desktop/spv735N/en/sm/preface.htm[3/15/2013 4:18:12 PM]
CAUTION: A CAUTION indicates a potentially hazardous situation which, if not avoided, may
result in minor or moderate injury.
WARNING: A WARNING indicates a potentially hazardous situation which, if not avoided, could
result in death or serious bodily injury.
Back to Contents Page

System Overview: Dell PowerVault 735N Systems Service Manual
file:///C:/Users/Phebega_Pericho/Desktop/spv735N/en/sm/intro.htm[3/15/2013 4:18:12 PM]
Back to Contents Page
System Overview: Dell™ PowerVault™ 735N Systems Service
Manual
Overview Security Features
System Features Technical Specifications
Service Features
Overview
The Dell PowerVault 735N is an easy-to-install midrange network attached storage (NAS) appliance that is
optimized to provide platform-independent storage resources to multiple servers and clients in a mixed
networked environment. The system installs directly to an existing local area network (LAN) without
disrupting other servers and requires no additional server or client software. The system uses the Microsoft®
Windows® Powered operating system and provides support for the Windows Active Directory. Additional
features include Dell ActiveArchive™ for system directory snapshots and support for Windows, UNIX®,
Novell® NetWare®, and Apple network clients.
The system also provides support for the following components and technologies:
Redundant array of independent disks (RAID) technology
Multiple LAN adapters
Disk hot-swapping
Hot spare disks
Advanced small computer serial interface (SCSI) hard-disk drives
Self-monitoring and report tool (SMART) (monitors the system for hard-disk drive failures)
File encryption
File compression
Dell ActiveArchive is a snapshot utility that allows you to create up to 250 scheduled or unscheduled
snapshots of the entire file system. You can recover deleted files and/or entire directories without accessing
your most recent full or incremental backup, which minimizes the time and effort necessary to recover
accidentally deleted files. Unlike conventional volumes where the data can change every second, snapshots
record an electronic "picture" of the data for a specific moment in time. Each snapshot is mounted as a
volume on the file system and can be scheduled through the Web user interface (UI). Once created, a
snapshot appears as a directory on the original volume. If the file system is damaged or corrupted, the
system administrator can access the snapshot directory on the root directory of each volume and restore the
file system as needed.
Storage resource management is managed and monitored through the PowerVault 735N NAS Manager, a
customized Web UI. Using a compatible Web browser, the system can be managed remotely from any client
computer attached to the network running the Windows operating system. Because the system uses the
Windows Powered operating system that is based on the same code base as Microsoft Windows 2000, any
remote management methods available on the Windows 2000 platform can also be used to manage the
system.

System Overview: Dell PowerVault 735N Systems Service Manual
file:///C:/Users/Phebega_Pericho/Desktop/spv735N/en/sm/intro.htm[3/15/2013 4:18:12 PM]
NOTE: The Windows Powered operating system installed in the PowerVault 735N is dedicated to file
server operations. Consequently, the PowerVault 735N cannot be used in the following capacities:
Primary Domain Controller (PDC)
Windows Internet Naming Service (WINS) server
Dynamic Host Configuration Protocol (DHCP) server
Domain Name System (DNS) server
Microsoft Exchange Server
Simple Query Language (SQL) server
Network Information Service (NIS) server
The system includes an onboard PowerEdge™ Expandable RAID Controller 2/dual channel (PERC 2/DC)
card installed in PCI slot 1. For additional storage, up to three optional PowerVault 210S storage systems
can be attached to the system using an additional PERC 2/DC card (optional) installed in peripheral
component interconnect (PCI) slot 2. The system can be attached to 10/100 or Gigabit networks, depending
on the PCI adapter(s) installed in the system.
The following sections describe the major system and servicing features of the PowerVault 735N NAS
Appliance, as well as the added security features built into the system.
System Features
The storage appliance offers the following major features:
One or two Intel® Pentium® III microprocessors with an internal operating frequency of at least 866
MHz.
Front side bus with an external bus speed of 133 MHz.
Two types of configurations: one processor with 512 MB of system memory or two processors with 1
GB of system memory. Both configurations use registered SDRAM DIMMs in the DIMM sockets on the
system board.
A flash BIOS that can be upgraded if required.
Up to five 1-inch hot-pluggable SCSI hard-disk drives.
A power supply distribution board to accommodate up to two independent power supplies.
A single, 1.44-MB 3.5-inch diskette drive.
A 24X CD-ROM drive.
The system board includes the following features:
Three full-length PCI slots, located in a removable expansion-card cage.
An integrated video graphics array (VGA)-compatible video subsystem with an ATI RAGE IIC video
controller. This video subsystem contains 4 MB synchronous dynamic random access memory

System Overview: Dell PowerVault 735N Systems Service Manual
file:///C:/Users/Phebega_Pericho/Desktop/spv735N/en/sm/intro.htm[3/15/2013 4:18:12 PM]
(SDRAM) video memory (nonupgradable). Maximum resolution is 1600 x 1200 with 256 colors
(noninterlaced).
NOTE: Video components are used for diagnostic purposes only.
An integrated National Semiconductor PC97317 super I/O controller that controls the bi-directional
parallel port, two serial ports, keyboard, mouse, and the diskette drive.
NOTE: The parallel port is not supported.
An integrated Intel 82559 10/100 network interface controller (NIC), providing an Ethernet interface.
A two-channel PERC 2/DC mounted on a PCI card in PCI slot 1 that supports RAID levels 0, 1, 5, 10,
and 50.
Channel A (internal channel) supports five 1-inch internal SCSI hard-disk drives using a SCSI
backplane board. The SCSI backplane board automatically configures the SCSI ID numbers and
SCSI termination on each hard drive, which simplifies drive installation.
Channel B (external channel) supports an optional PowerVault 210S external SCSI enclosure.
An integrated Adaptec AIC-7899 Ultra3 SCSI host adapter (not used in this system)
Integrated server management circuitry that monitors cooling system fan operation as well as critical
system voltages and temperatures.
System board support for the Dell OpenManage™ Remote Assistant when the optional Dell
OpenManage Remote Assistant Card 2 (DRAC 2) is installed, providing additional local and remote
server management.
A PS/2-style keyboard port, dual USB ports, and a PS/2-compatible mouse port.
NOTE: The keyboard and mouse are used for diagnostic purposes only.
The following software is included with the system:
The System Setup program for quickly viewing and changing the system configuration information.
Diagnostics for evaluating the system's components and devices.
NOTE: For information on using the system diagnostics, see "Running the Dell
Diagnostics."
Service Features
The storage system includes the following service features to make troubleshooting and repair easy and
effective, in most cases without tools or service aids:
Dell Diagnostics, which checks the system's hardware and all major system components without any
additional equipment and without destroying any data (if the system can boot)
Embedded server management hardware, which monitors temperatures and voltages throughout the

System Overview: Dell PowerVault 735N Systems Service Manual
file:///C:/Users/Phebega_Pericho/Desktop/spv735N/en/sm/intro.htm[3/15/2013 4:18:12 PM]
system and notifies you if the system overheats, if a system cooling fan malfunctions, or if a power
supply fails
Redundant, hot-pluggable power supplies
Redundant, hot-pluggable RAID hard-disk drives
The system chassis design simplifies removing and replacing system components. You can replace
microprocessors or DIMMs without removing the system board. The Dell-designed SCSI backplane board
and hard-disk drive carriers eliminate the extensive cabling and hard-disk drive configuration usually
required for a SCSI subsystem.
Security Features
The storage system also provides the following security features:
Security support for Windows 2000 Active Directory, Windows NT® Domain and Novell Directory
Services (NDS)
Chassis intrusion sensor that generates an event to the event log when the chassis is opened
System status light that changes to amber while chassis is open
Built-in chassis lock that prohibits unwanted users from accessing the inside of the chassis
Technical Specifications
Processor
Microprocessor type one or two Intel Pentium III microprocessors with an
internal operating frequency of at least 866 MHz and an
external operating frequency of 133 MHz
Front side bus 133 MHz
Internal cache internal to microprocessor
Math coprocessor internal to microprocessor
Expansion Bus
Bus types 32 bit/33Mhz PCI bus
Expansion slots three full-length dedicated PCI slots: PCI1 through PCI3
PCI1: On-board two-channel PERC 2/DC RAID controller

System Overview: Dell PowerVault 735N Systems Service Manual
file:///C:/Users/Phebega_Pericho/Desktop/spv735N/en/sm/intro.htm[3/15/2013 4:18:12 PM]
PCI2: Optional slot for NIC, additional PERC 2/DC,
DRAC 2, or high voltage differential (HVD)/low voltage
differential (LVD) SCSI card for tape backup
PCI3: Optional slot for NIC (recommended)
Memory
DIMM sockets four 72-bit wide, 168-pin sockets
DIMM capacities 256-MB registered PC133 SDRAM DIMMs (must be
certified for 133-MHz operation)
Minimum RAM 512 MB (with one Pentium III processor)
1 GB (with two Pentium III processors)
Maximum RAM
(using 256 MB registered
SDRAM DIMMs)
512 MB (with one Pentium III processor)
1 GB (with two Pentium III processors)
External cache none
Controllers
Network Interface
Controller (NIC) one on-board Intel 10/100 BaseT with support for the following NICs:
Intel 10/100
Intel 10/100S
Intel Dual 10/100
Intel 10/100/1000 Optical Gigabit
Alteon 10/100/1000 Copper Gigabit
Small Computer Serial
Interface (SCSI) one on-board Adaptec 7899 LVD (not used)
Redundant Array of
Independent Disks (RAID) one PERC 2/DC in PCI 1
Channel A (internal channel) reserved for a RAID 0 group
for the operating system, a RAID 5 group for a data
volume, and Dell ActiveArchive files
Channel B (external channel) reserved for an optional
PowerVault 210S storage system with a 12 drive bay disk
array enclosure (DAE)
Drives

System Overview: Dell PowerVault 735N Systems Service Manual
file:///C:/Users/Phebega_Pericho/Desktop/spv735N/en/sm/intro.htm[3/15/2013 4:18:12 PM]
Diskette drive 3.5-inch, 1.44-MB diskette drive included with standard
system
SCSI hard-disk drives five 36 GB hard drives
operating system drive (SCSI ID 0) on Channel A of the
PERC 2/DC RAID controller in its own RAID 0 group with
a hidden cache file, header file, and index file to enable
Dell ActiveArchive technology
data volume (SCSI ID 1-4) on Channel A of the PERC
2/DC RAID controller in its own four-drive RAID 5 group
SCSI devices internal SCSI backplane board provides a physical
connection, hot-plug capability, termination, and
automatic configuration for up to five internal SCSI hard-
disk drives
integrated Adaptec AIC-7899 Ultra3/LVD (U160) SCSI
host adapter (not used)
CD-ROM drive 24X IDE CD-ROM drive included with standard system.
The system is capable of booting from the CD-ROM.
External Ports and Connectors
Serial two 9-pin connectors
Parallel (bi-directional) 25-pin connector (not supported)
Video 15-pin connector
PS/2-style keyboard six-pin mini-DIN connector
PS/2-compatible mouse six-pin mini-DIN connector
USB two USB-compliant 4-pin connectors
Ethernet RJ45 connector for connection to internal embedded NIC
(Intel 82559 10/100 Ethernet controller)
Video
Video type ATI RAGE IIC PCI video controller; VGA connector
Video memory 4-MB SDRAM standard (not upgradeable)
Power
Two hot-pluggable DC power supplies:

System Overview: Dell PowerVault 735N Systems Service Manual
file:///C:/Users/Phebega_Pericho/Desktop/spv735N/en/sm/intro.htm[3/15/2013 4:18:12 PM]
Wattage 330 W (each power supply)
Heat dissipation 1824 BTU/hr (maximum)
Input voltage 100 to 240 V at 50-60 Hz autoranging
Output voltages
and maximum
current
+5 VDC at 35 A
+3.3 VDC at 10 A
+12 VDC at 18 A
–12 VDC at 0.8 A
–5 VDC at 0.3 A
+5 Vfp (volts flea power) at 1.2 A
Backup battery 3-V CR2032 lithium coin cell
Physical
Rack mount (2U):
Height 8.4 cm (3.3 inches)
Width 42.4 cm (16.7 inches)
Depth 66.8 cm (26.3 inches)
Weight 15.87 kg (35.0 lb) minimum configuration
24.94 kg (55.0 lb) maximum configuration
Environmental
Temperature:
Operating 10°C to 35°C (50°F to 95°F)
Storage –40°C to 65°C (–40°F to 149°F)
Relative humidity:
Operating 8% to 80% (noncondensing) 10% per hour gradient
Storage 5% to 95% (noncondensing)
Maximum vibration:
Operating 0.25 G (half-sine wave) at a sweep of 3 to 200 Hz for 15
minutes
Storage 0.5 G at 3 to 200 Hz for 15 minutes
Maximum shock:
Operating six consecutive shock pulses in the positive and
negative x, y, and z axes (one pulse on each side of the

System Overview: Dell PowerVault 735N Systems Service Manual
file:///C:/Users/Phebega_Pericho/Desktop/spv735N/en/sm/intro.htm[3/15/2013 4:18:12 PM]
system) at 41 G for 2 milliseconds
Storage
(non-operational) six consecutive shock pulses in the positive and negative x, y, and z axes (one pulse on each side of the
system) at 71 G for 2 milliseconds
Altitude:
Operating –16 to 3048 m (–50 to 10,000 ft)
Storage –16 to 10,600 m (–50 to 35,000 ft)
Back to Contents Page

Basic Troubleshooting: Dell PowerVault 735N Systems Service Manual
file:///C:/Users/Phebega_Pericho/Desktop/spv735N/en/sm/basics.htm[3/15/2013 4:18:13 PM]
Back to Contents Page
Basic Troubleshooting: Dell™ PowerVault™ 735N Systems Service
Manual
Overview Using the Dell PowerVault 735N NAS Manager
Web UI (User Interface)
Before You Begin Using the Dell OpenManage DRAC 2 Console
Redirection Service
Determining the Problem Internal Visual Inspection
External Visual Inspection Running the System Diagnostics
Common Troubleshooting Issues Getting Help
Observing the Boot Routine
Overview
This section describes basic troubleshooting procedures that can help you diagnose a problem with your
PowerVault 735N system. These procedures can often reveal the source of a problem or indicate the correct
starting point for servicing the system.
NOTES: For a brief explanation of how to load and start the system diagnostics, see "Running the
System Diagnostics."
Dell recommends that you perform the following procedures in the order presented.
Before You Begin
To avoid losing data during problem troubleshooting and resolution, Dell recommends that you back up your
system files before troubleshooting the problem with your PowerVault 735N system using conventional
backup methods, such as a tape drive.
In the event that the Windows® Powered operating system becomes inoperable, you can use the Dell
PowerVault 735N Systems Reinstallation CD to reinstall the operating system. Once you have reinstalled the
operating system, the system configuration information can be restored if a system state backup is available.
NOTE: For more information on backing up your system files and recovering from a system failure,
see "System Recovery, Backup, and Restore" in the Dell PowerVault 735N Systems System
Administrator's Guide.
Determining the Problem

Basic Troubleshooting: Dell PowerVault 735N Systems Service Manual
file:///C:/Users/Phebega_Pericho/Desktop/spv735N/en/sm/basics.htm[3/15/2013 4:18:13 PM]
The PowerVault 735N NAS appliance is designed for operation in a headless environment—meaning that
during normal operation the system does not require a keyboard, monitor, and mouse. In some situations
when you will need to troubleshoot the system, you must install these components onto your system to read
system error messages and check additional functions and settings on your system. Be sure to have these
components ready, as some of the procedures in the following sections will require you to read and enter
system information.
When you first discover a problem with your system, define the problem and the conditions when the
problem occurred. Once you have this information, follow the procedures below. They will lead you through
the necessary checks and procedures that will help you solve basic system problems. These procedures will
also direct you to the appropriate section for detailed troubleshooting information to solve more complex
problems.
The following steps will lead you to the section that provides the troubleshooting procedures related to your
problem:
NOTES: If your system is operating erratically, back up the files on your hard-disk drives before
performing the following steps.
See the System Administrator's Guide or the documentation for your backup software for information
about backing up your data.
1. If the problem is related to a hardware component, see the section, "External Visual Inspection." This
section will lead you through a quick check of all the switches, controls, and cable connections.
2. If you are not sure if the problem relates to hardware or software, see the section, "Common
Troubleshooting Issues." This section will lead you though the necessary checks and procedures that
will help you solve basic system problems.
External Visual Inspection
Basic system problems may be caused by improperly set switches or controls, and loose or improperly
connected cables. A quick check of these components and connections can easily solve these problems.
The following subsections provide a visual inspection of the PowerVault 735N storage system and the
optional attached PowerVault 210S storage system.
PowerVault 735N Visual Inspection
Figure 1 shows the back-panel connections and Figure 2 shows the front-panel controls and indicators for
the PowerVault 735N storage system.
Figure 1. Back-Panel Features of the PowerVault 735N
1AC power receptacle
2Redundant power
supplies
(2)

Basic Troubleshooting: Dell PowerVault 735N Systems Service Manual
file:///C:/Users/Phebega_Pericho/Desktop/spv735N/en/sm/basics.htm[3/15/2013 4:18:13 PM]
3Mouse connector
4PERC 2/DC Channel A
connector
(internal channel)
5PERC 2/DC Channel B
connector
(external channel)
6Expansion slots (2)
7PERC 2/DC
8Video connector
(not used during normal
operation)
9Serial port 1 connector
(administration port)
10 Serial port 2 connector
(UPS port)
11 Parallel port connector
(not supported)
12 USB connectors (2)
13 Keyboard connector
14 NIC connector
Figure 2. Front-Panel Features of the PowerVault 735N Storage System
1Hard-disk drive activity indicator
2System status indicator
3Power button and power
indicator
4Diskette drive
5CD-ROM drive

Basic Troubleshooting: Dell PowerVault 735N Systems Service Manual
file:///C:/Users/Phebega_Pericho/Desktop/spv735N/en/sm/basics.htm[3/15/2013 4:18:13 PM]
PowerVault 210S System Visual Inspection (Optional)
The PowerVault 735N storage system configuration can be expanded to include up to three PowerVault
210S storage systems connected to the system using an optional PERC 2/DC RAID adapter installed in the
PCI 2 slot.
Figure 3 shows the back-panel features, Figure 4 shows the back-panel warning indicators, and Figure 5
shows the front panel controls and indicators for the attached PowerVault 210S storage system (optional).
Figure 3. Back Panel Features of the PowerVault 210S Storage System (Optional)
1Redundant cooling fan
2SCSI connector B
(second enclosure
services module, SCSI
management module,
or enclosure services
expander module)
3Redundant power
supply
4Power supply
5SCSI connector A
(enclosure services
module, SCSI
management module,
or enclosure services
expander module)
6Cooling fan(s)
Figure 4. Back Panel Warning Indicators for the PowerVault 210S Storage System (Optional)
1Cooling fan fault
indicator
2Power supply switch
3Power supply
indicator
4Power supply fault
indicator
The following indicators are located on the back panel of the PowerVault 210S storage system (see Figure
4):
The amber cooling fan fault indicator lights if a fault is detected in a cooling fan.
The green power supply indicator lights when the storage system is turned on.
The amber power supply fault indicator lights if one of the storage system's internal self-tests fails

Basic Troubleshooting: Dell PowerVault 735N Systems Service Manual
file:///C:/Users/Phebega_Pericho/Desktop/spv735N/en/sm/basics.htm[3/15/2013 4:18:13 PM]
during system start-up or whenever a fault is detected.
Figure 5. Front Panel Features of the PowerVault 210S Storage System (Optional)
1Enclosure status indicators
2Keylock
3Lock bar
4SCSI hard-disk drive indicators
NOTE: For information on installing, configuring, and troubleshooting the PowerVault 210S system,
see the Dell PowerVault 200S, 201S, 210S, and 211S Storage Systems Installation and Service
Guide.
The external visual inspection consists of a quick inspection of the exterior of the system, power and status
indicators and any peripheral cables. While performing the visual inspection, make any needed corrections.
To perform the external visual inspection, perform the following steps:
1. Turn off the system and all peripherals.
2. Verify that all power cables are properly connected to the system and their power sources.
3. Verify that the network cables are properly attached.
4. Verify that all devices attached to the serial connectors are properly connected.
5. Inspect the exterior of the system, including all controls, indicators and all user-accessible data storage
devices for physical damage.
Did your inspection reveal any problems?
Yes. Proceed to the appropriate procedure in "Removing and Replacing Parts."
No. Proceed to step 6.
6. Press and hold the power button to power on the system.
7. Check the power indicator on the front of the system.
Is the power indicator lit?
Yes. Proceed to step 8.

Basic Troubleshooting: Dell PowerVault 735N Systems Service Manual
file:///C:/Users/Phebega_Pericho/Desktop/spv735N/en/sm/basics.htm[3/15/2013 4:18:13 PM]
No. Plug the power strip into another electrical outlet, use another power strip, and/or try another
electrical outlet.
8. What color is the power indicator?
Green. The system is receiving DC power. Proceed to step 9.
Blinking Green. A system failure is detected. Check the event logs in the PowerVault 735N NAS
Manager.
NOTE: For more information on event logs, see the PowerVault 735N Systems System
Administrator's Guide.
Amber. The system is in "Sleep" mode. Disable the Sleep mode using the System Setup program.
9. Check the power supply LEDs on the back of the system. What color are the LEDs?
Green. Power supply is OK. Proceed to step 10.
Red. Replace the defective power supply.
10. Check the system status indicator on the front of the system. What color is it?
Steady Green. The system is receiving DC power. Proceed to step 11.
Blinking Green. A system failure is detected. Check the event logs using the PowerVault 735N NAS
Manager.
Amber. The chassis is open or the system is in "Sleep" mode. Close the system doors (if open) or
disable the Sleep mode using the System Setup program.
11. Check the hard-disk drive indicator for each hard-disk on the front of the system. What color is it?
Green. The hard-disk drives are OK. Proceed to Common Troubleshooting Issues.
Blinking Green. The hard-disk drives are in use. This indication is normal.
Amber. Replace the defective hard-disk drive(s).
Common Troubleshooting Issues
This section provides a table of common problems with the system, their possible causes, and resolutions.
Review the issues in Table 1 to see if any of them match the problem you are having with the system.
Table 1: Common Troubleshooting Issues.
Issue Possible Cause Resolution
I cannot access my Dell Only Windows common internet file Access Dell ActiveArchive folders

Basic Troubleshooting: Dell PowerVault 735N Systems Service Manual
file:///C:/Users/Phebega_Pericho/Desktop/spv735N/en/sm/basics.htm[3/15/2013 4:18:13 PM]
ActiveArchive™ from an NFS
or Macintosh client.
system (CIFS) clients can access the
snapshots stored in the Dell
ActiveArchive folders for each
volume.
through the Windows client to
perform data recovery.
I cannot take a snapshot of my
volume. A snapshot cannot be taken of the volume containing the snapshot
cache file.
The cache file is located on the C:
drive. Taking a snapshot of the C:
drive is not supported.
I have deleted a volume and
created a new one. Now, I
cannot take a snapshot of the
new volume.
When a volume is deleted, a new
one is created, and both volumes
have the same drive letter,
snapshots are not active for the new
volume until the system has been
rebooted.
Reboot the system. After the
reboot, snapshots should work
correctly for the new volume.
I created a new basic volume
but cannot take a snapshot of
the volume.
After creating a basic volume, the
system must be rebooted before a
snapshot can be taken.
Upgrade the volume to dynamic
or reboot the system. After the
upgrade or reboot, you should be
able to create a snapshot.
XCOPY does not run on a
share I have created in the
root of a volume on my
system.
Since Dell ActiveArchive is enabled,
XCOPY does not read the snapshots
on a volume.
When Dell ActiveArchive is
enabled, only use XCOPY on
folders and shares other than the
root directory of a volume.
I cannot create shares for
NetWare® or Macintosh
clients in PowerVault NAS
manager.
NetWare and Macintosh Shares can
only be set up from the Advanced
Administration Menu.
Create new shares using the
Terminal Services Advanced
Client. To do this, perform the
following steps:
1. Select Terminal Services
Advanced Client from the
PowerVault 735N NAS Manager
Maintenance menu.
2. Select Shares Management
from the Advanced
Administration Menu.
I have just created an HTTP
share and cannot browse the
directories.
Directory Browsing is not selected by
default for shares that were originally
created through the Advanced
Administration Menu (NetWare and
Macintosh) and are now being used
for HTTP sharing.
Select Directory Browsing using
the Terminal Services Advanced
Client. To do this, perform the
following steps:
1. In the NAS Manager
Maintenance menu, select
Terminal Services Advanced
Client.
2. Exit the Advanced
Administration Menu.
3. On the desktop, double-click

Basic Troubleshooting: Dell PowerVault 735N Systems Service Manual
file:///C:/Users/Phebega_Pericho/Desktop/spv735N/en/sm/basics.htm[3/15/2013 4:18:13 PM]
My Appliance.
4. Browse through the folders and
locate the shared HTTP folder
(Web sharing).
5. Select the check box next to
Directory Browsing.
I have just deleted a volume in
Dell OpenManage™ Array
Manager and now I am unable
to view my shares in NAS
Manager.
In the event that a volume with
shares is deleted, NAS Manager
does not display any shares until the
shares that were directed to the
deleted volume are removed.
Remove the shares from the
deleted volume. To do this,
perform the following steps:
1. Use the Terminal Services
Advanced Client to remove the
shares for the deleted volume.
2. Exit NAS Manager and restart.
The shares should be visible.
In the PowerVault NAS
Manager, I have been
modifying many shares in a
short period of time. Now, I
noticed that one of my shares
is listed twice or a share I've
created is not listed.
Microsoft Internet Explorer stores
previous versions of pages in its
cache. When that cache reaches a
limit, it might start to misreport the
data being sent to the Shares option
in NAS Manager. This situation can
only happen if you are using the
sharing function in a short time
period.
Close Microsoft Internet Explorer
and restart, or disable page
caching in Internet Explorer.
I have just added an HTTP
share but cannot see it from
the PowerVault NAS Manager.
For security purposes, directory
browsing is not enabled by default on
an HTTP share directed to the same
folder or volume as another share.
Enable directory sharing for an
HTTP share. To do this, perform
the following steps:
1. Open the PowerVault NAS
Manager.
2. Click Maintenance.
3. Click Terminal Services
Advanced Client.
4. Enter your user name and
password.
5. Click OK.
6. Modify the folder's Web sharing
properties.
I am getting event errors for
Services for Macintosh. Services for Macintosh are bound to the onboard network interface
controller (NIC) by default. If the NIC
has been disabled, binding errors will
Bind the Services for Macintosh
to an enabled NIC. To do this,
perform the following steps:

Basic Troubleshooting: Dell PowerVault 735N Systems Service Manual
file:///C:/Users/Phebega_Pericho/Desktop/spv735N/en/sm/basics.htm[3/15/2013 4:18:13 PM]
occur.
1. Start the PowerVault 735N NAS
Manager.
2. Click on Maintenance.
3. Enter your user name and
password.
4. On the desktop, click on
Advanced Administration menu
icon.
2. Select System Settings—>
Network Properties.
3. Check the onboard NIC. If the
NIC is disabled, bind Services for
Macintosh to an enabled NIC.
I have just finished using the
PowerVault Kick-Start utility.
After rebooting my system, the
system shuts down and
powers off.
You left the PowerVault Kick-Start
diskette in the diskette drive. Remove the diskette from the diskette drive and power on the
system.
I configured the system using
the Kick-Start utility. Now, I
cannot access the NAS
Manager using Microsoft
Internet Explorer.
The system may not be connected to
the network. 1. Make sure the system is connected to the network.
2. Make sure you entered a
correct IP address in the Kick-Start
Application Menu.
3. If the problem persists, use the
serial port as described in the
System Setup Placemat to access
the NAS Manager and ensure that
the configuration settings are
correct.
I connected the network cable
but forgot to insert the Kick-
Start diskette before I powered
on the system. Can I still
configure my system with
Kick-Start?
No. When Kick-Start booted up it did
not find a Kick-Start diskette or a
system running DHCP to obtain an
IP address. Microsoft Windows
Advanced Server assigned your
system an Autoconfiguration IP
address.
Use the serial port as outlined in
the System Setup Placemat or the
User's Guide.
From a Macintosh client, users
cannot modify or delete a file
previously accessed by a
Windows client.
The time is not properly
synchronized between clients and
the system.
Make sure that the clients'
systems are synchronized within
ten minutes relative to the time
zone.
I just created a new volume on
my system but I cannot see Terminal Services will not update the system when a new volume is Exit from Terminal Services and reconnect. The volume should now