Dell DX6004S User manual

Dell DX6004S Systems
Hardware Owner’s
Manual
Regulatory Model: E07S Series
Regulatory Type: E07S002
book.book.book Page 1 Tuesday, September 7, 2010 8:45 PM

Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of data if
instructions are not followed.
WARNING: A WARNING indicates a potential for property damage, personal
injury, or death.
____________________
Information in this publication is subject to change without notice.
© 2010 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.
is strictly forbidden.
Trademarks used in this text: Dell™, the DELL logo, and PowerEdge™ are trademarks of Dell Inc.
Microsoft®, Windows®, Windows Server®, and MS-DOS®are either trademarks or registered
trademarks of Microsoft Corporation in the United States and/or other countries.
Other trademarks and trade names may be used in this publication to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
Regulatory Model: E07S Series
Regulatory Type: E07S002
September 2010 Rev. A00
book.book.book Page 2 Tuesday, September 7, 2010 8:45 PM

Contents 3
Contents
1 About Your System. . . . . . . . . . . . . . . . . . 11
Accessing System Features During Startup. . . . . . . 11
Front-Panel Features and Indicators . . . . . . . . . . 12
LCD Panel Features (Optional). . . . . . . . . . . . . . 14
Home Screen . . . . . . . . . . . . . . . . . . . . 15
Setup Menu. . . . . . . . . . . . . . . . . . . . . 16
View Menu . . . . . . . . . . . . . . . . . . . . . 16
Hard-Drive Status Indicators . . . . . . . . . . . . . . 17
Back-Panel Features and Indicators . . . . . . . . . . 18
Guidelines for Connecting External Devices . . . . . . 19
NIC Indicator Codes . . . . . . . . . . . . . . . . . . . 20
Power Indicator Codes . . . . . . . . . . . . . . . . . 21
LCD Status Messages . . . . . . . . . . . . . . . . . . 22
Solving Problems Described by LCD
Status Messages . . . . . . . . . . . . . . . . . . 34
Removing LCD Status Messages . . . . . . . . . . 34
System Messages . . . . . . . . . . . . . . . . . . . . 35
Warning Messages . . . . . . . . . . . . . . . . . . . 48
Diagnostics Messages . . . . . . . . . . . . . . . . . 48
Alert Messages . . . . . . . . . . . . . . . . . . . . . 48
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4Contents
Other Information You May Need . . . . . . . . . . . . 49
2 Using the System Setup Program and
UEFI Boot Manager . . . . . . . . . . . . . . . . . 51
Choosing the System Boot Mode . . . . . . . . . . . . 51
Entering the System Setup Program . . . . . . . . . . . 52
Responding to Error Messages. . . . . . . . . . . 52
Using the System Setup Program
Navigation Keys . . . . . . . . . . . . . . . . . . . 52
System Setup Options . . . . . . . . . . . . . . . . . . 53
Main Screen . . . . . . . . . . . . . . . . . . . . 53
Memory Settings Screen . . . . . . . . . . . . . . 55
Processor Settings Screen . . . . . . . . . . . . . 55
SATA Settings Screen. . . . . . . . . . . . . . . . 56
Boot Settings Screen . . . . . . . . . . . . . . . . 57
Integrated Devices Screen . . . . . . . . . . . . . 57
PCI IRQ Assignments Screen . . . . . . . . . . . . 58
Serial Communication Screen . . . . . . . . . . . 58
Power Management Screen . . . . . . . . . . . . 60
System Security Screen . . . . . . . . . . . . . . 61
Exit Screen . . . . . . . . . . . . . . . . . . . . . 63
Entering the UEFI Boot Manager. . . . . . . . . . . . . 63
Using the UEFI Boot Manager
Navigation Keys . . . . . . . . . . . . . . . . . . . 64
UEFI Boot Manager Screen. . . . . . . . . . . . . 64
UEFI Boot Settings Screen . . . . . . . . . . . . . 65
System Utilities Screen . . . . . . . . . . . . . . . 65
System and Setup Password Features. . . . . . . . . . 65
Using the System Password . . . . . . . . . . . . 66
Using the Setup Password . . . . . . . . . . . . . 68
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Contents 5
Embedded System Management . . . . . . . . . . . . 69
Baseboard Management Controller Configuration . . . . 70
Entering the BMC Setup Module . . . . . . . . . . 70
iDRAC Configuration Utility . . . . . . . . . . . . . . . 71
Entering the iDRAC Configuration Utility . . . . . . 71
3 Installing System Components . . . . . . . . 73
Recommended Tools. . . . . . . . . . . . . . . . . . . 73
Inside the System . . . . . . . . . . . . . . . . . . . . 73
Front Bezel (Optional) . . . . . . . . . . . . . . . . . . 75
Removing the Front Bezel . . . . . . . . . . . . . 75
Installing the Front Bezel . . . . . . . . . . . . . . 75
Opening and Closing the System . . . . . . . . . . . . 76
Opening the System . . . . . . . . . . . . . . . . 76
Closing the System . . . . . . . . . . . . . . . . . 77
Optical Drive (Optional) . . . . . . . . . . . . . . . . . 78
Removing an Optical Drive . . . . . . . . . . . . . 78
Installing an Optical Drive . . . . . . . . . . . . . 80
Hard Drives. . . . . . . . . . . . . . . . . . . . . . . . 81
Removing a Hard-Drive Blank . . . . . . . . . . . 81
Installing a Hard-Drive Blank. . . . . . . . . . . . 82
Removing a Hard-Drive Carrier. . . . . . . . . . . 82
Installing a Hard-Drive Carrier . . . . . . . . . . . 84
Removing a Hard Drive From a
Hard-Drive Carrier . . . . . . . . . . . . . . . . . 84
Installing a Hard Drive Into a
Hard-Drive Carrier . . . . . . . . . . . . . . . . . 85
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6Contents
Expansion Card. . . . . . . . . . . . . . . . . . . . . . 86
Expansion Card Installation Guidelines. . . . . . . 86
Removing an Expansion Card. . . . . . . . . . . . 88
Installing an Expansion Card . . . . . . . . . . . . 89
Expansion-Card Riser . . . . . . . . . . . . . . . . . . 91
Removing an Expansion-Card Riser . . . . . . . . 91
Installing an Expansion-Card Riser . . . . . . . . . 93
Cooling Shroud . . . . . . . . . . . . . . . . . . . . . . 93
Removing the Cooling Shroud . . . . . . . . . . . 93
Installing the Cooling Shroud . . . . . . . . . . . . 95
Integrated Storage Controller Card . . . . . . . . . . . 95
Removing the Integrated Storage
Controller Card . . . . . . . . . . . . . . . . . . . 95
Installing the Integrated Storage
Controller Card . . . . . . . . . . . . . . . . . . . 97
System Memory . . . . . . . . . . . . . . . . . . . . . 97
General Memory Module
Installation Guidelines . . . . . . . . . . . . . . . 98
Mode-Specific Guidelines . . . . . . . . . . . . . 98
Installing Memory Modules. . . . . . . . . . . . 101
Removing Memory Modules . . . . . . . . . . . 103
Cooling Fans . . . . . . . . . . . . . . . . . . . . . . 104
Removing a Cooling Fan . . . . . . . . . . . . . 104
Installing a Cooling Fan . . . . . . . . . . . . . . 105
iDRAC6 Express Card . . . . . . . . . . . . . . . . . 106
Installing an iDRAC6 Express Card . . . . . . . . 106
Removing an iDRAC6 Express Card. . . . . . . . 108
iDRAC6 Enterprise Card (Optional) . . . . . . . . . . 109
Installing an iDRAC6 Enterprise Card. . . . . . . 109
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Contents 7
Removing an iDRAC6 Enterprise Card . . . . . . . 111
VFlash Media (Optional) . . . . . . . . . . . . . . . . . 112
Installing a VFlash Media Card . . . . . . . . . . . 112
Removing a VFlash Media Card . . . . . . . . . . 112
Processor . . . . . . . . . . . . . . . . . . . . . . . . 112
Removing a Processor . . . . . . . . . . . . . . . 112
Installing a Processor . . . . . . . . . . . . . . . 116
Power Supplies . . . . . . . . . . . . . . . . . . . . . 117
Removing a Redundant Power Supply . . . . . . . 117
Installing a Redundant Power Supply . . . . . . . 119
Removing the Power Supply Blank. . . . . . . . . 119
Installing the Power Supply Blank . . . . . . . . . 120
Removing a Non-Redundant Power Supply . . . . 120
Installing a Non-Redundant Power Supply. . . . . 122
System Battery . . . . . . . . . . . . . . . . . . . . . . 122
Replacing the System Battery . . . . . . . . . . . 122
Control Panel Assembly . . . . . . . . . . . . . . . . . 124
Removing the Control Panel Board Assembly
and the Control Panel Display Module . . . . . . . 124
Installing the Control Panel Board Assembly
and the Control Panel Display Module . . . . . . . 126
SAS Backplane . . . . . . . . . . . . . . . . . . . . . 126
Removing the SAS Backplane . . . . . . . . . . . 126
Installing the SAS Backplane . . . . . . . . . . . 129
Power Distribution Board . . . . . . . . . . . . . . . . 130
Removing the Power Distribution Board . . . . . . 130
Installing the Power Distribution Board . . . . . . 132
System Board . . . . . . . . . . . . . . . . . . . . . . 133
Removing the System Board . . . . . . . . . . . . 133
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8Contents
Installing the System Board. . . . . . . . . . . . 135
4 Troubleshooting Your System . . . . . . . . 137
Safety First—For You and Your System . . . . . . . . 137
Troubleshooting System Startup Failure. . . . . . . . 137
Troubleshooting External Connections . . . . . . . . 137
Troubleshooting the Video Subsystem. . . . . . . . . 138
Troubleshooting a USB Device . . . . . . . . . . . . 138
Troubleshooting a Serial I/O Device. . . . . . . . . . 139
Troubleshooting a NIC . . . . . . . . . . . . . . . . . 139
Troubleshooting a Wet System. . . . . . . . . . . . . 140
Troubleshooting a Damaged System. . . . . . . . . . 141
Troubleshooting the System Battery . . . . . . . . . . 142
Troubleshooting Power Supply . . . . . . . . . . . . 143
Troubleshooting System Cooling Problems . . . . . . 143
Troubleshooting a Fan . . . . . . . . . . . . . . . . . 144
Troubleshooting System Memory . . . . . . . . . . . 145
Troubleshooting an Optical Drive . . . . . . . . . . . 147
Troubleshooting a Tape Backup Unit . . . . . . . . . 148
Troubleshooting a Hard Drive . . . . . . . . . . . . . 149
Troubleshooting an Expansion Card . . . . . . . . . . 149
Troubleshooting the Processor . . . . . . . . . . . . 150
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Contents 9
5 Running the System Diagnostics . . . . . . 153
Using Online Diagnostics . . . . . . . . . . . . . . . . 153
Embedded System Diagnostics Features . . . . . . . . 153
When to Use the Embedded System Diagnostics . . . . . 154
Running the Embedded System Diagnostics . . . . . . 154
System Diagnostics Testing Options . . . . . . . . . . 154
Using the Custom Test Options . . . . . . . . . . . . . 155
Selecting Devices for Testing . . . . . . . . . . . 155
Selecting Diagnostics Options . . . . . . . . . . . 155
Viewing Information and Results . . . . . . . . . . 155
6 Jumpers and Connectors . . . . . . . . . . . 157
System Board Jumpers . . . . . . . . . . . . . . . . . 157
System Board Connectors . . . . . . . . . . . . . . . . 158
Disabling a Forgotten Password . . . . . . . . . . . . 160
7 Getting Help. . . . . . . . . . . . . . . . . . . . . . 161
Contacting Dell . . . . . . . . . . . . . . . . . . . . . 161
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
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10 Contents
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About Your System 11
1
About Your System
Accessing System Features During Startup
The following keystrokes provide access to system features during startup.
Keystroke Description
<F2> Enters the System Setup program. See "Using the System Setup
Program and UEFI Boot Manager" on page 51.
<F10> Enters System Services, which opens the Unified Server Configurator.
The Unified Server Configurator allows you to access utilities such as
embedded system diagnostics. For more information, see the Unified
Server Configurator documentation at support.dell.com/manuals.
<F11> Enters the BIOS Boot Manager or the UEFI Boot Manager,
depending on the system’s boot configuration. See "Using the System
Setup Program and UEFI Boot Manager" on page 51.
<F12> Starts PXE boot.
<Ctrl><E> Enters the Baseboard Management Controller (BMC) or iDRAC
Configuration Utility, which allows access to the System Event Log
(SEL) and configuration of remote access to the system. For more
information, see the BMC or iDRAC user documentation at
support.dell.com/manuals.
<Ctrl><C> Enters the SAS Configuration Utility. For more information, see your
SAS adapter documentation at support.dell.com/manuals.
<Ctrl><S> Enters the utility to configure NIC settings for PXE boot. For more
information, see the documentation for your integrated NIC at
support.dell.com/manuals.
book.book.book Page 11 Tuesday, September 7, 2010 8:45 PM

12 About Your System
Front-Panel Features and Indicators
Figure 1-1. Front-Panel Features and Indicators
Item Indicator, Button, or
Connector
Icon Description
1Power-onindicator,
power button
The power-on indicator lights when the
system power is on.
The power button controls the
DC power supply output to the system.
When the optional system bezel is
installed, the power button is not
accessible.
NOTE: When powering on the system,
the video monitor can take from several
seconds to over 2 minutes to display an
image, depending on the amount of
memory installed in the system.
NOTE: On ACPI-compliant operating
systems, turning off the system using the
power button causes the system to
perform a graceful shutdown before
power to the system is turned off.
NOTE: To force an ungraceful shutdown,
press and hold the power button for
5 seconds.
123458910
7116
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About Your System 13
2 NMI button Used to troubleshoot software and
device driver errors when using certain
operating systems. This button can be
pressed using the end of a paper clip.
Use this button only if directed to do so
by qualified support personnel or by the
operating system's documentation.
3 Video connector Connects a monitor to the system.
4 LCD menu buttons Allows you to navigate the control panel
LCD menu.
5 LCD panel Provides system ID, status information,
and system error messages.
For more information on the LCD
panel, see "LCD Panel Features
(Optional)" on page 14.
NOTE: If the system is connected to
AC power and an error has been
detected, the LCD lights amber
regardless of whether the system
has been powered on.
6 System identification
button
Turns the system ID modes on and off.
The identification buttons on the front
and back panels can be used to locate a
particular system within a rack. When
one of these buttons is pushed, the LCD
panel on the front and the system status
indicator on the chassis back panel light
blue until one of the buttons is pushed
again.
7Systemstatus
indicator
Lights blue during normal system
operation. Lights amber when the
system needs attention due to a
problem.
Item Indicator, Button, or
Connector
Icon Description
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14 About Your System
LCD Panel Features (Optional)
The system's LCD panel provides system information and status and error
messages to signify when the system is operating correctly or when the system
needs attention. See "LCD Status Messages" on page 22 for information on
specific status codes.
The LCD backlight lights blue during normal operating conditions and lights
amber to indicate an error condition. When the system is in standby mode,
the LCD backlight switches off after 5 minutes of inactivity, and can be
turned on by pressing the Select button on the LCD panel. The LCD
backlight remains off if LCD messaging is turned off through the BMC or
iDRAC utility, the LCD panel, or other tools.
Figure 1-2. LCD Panel Features
8 USB connectors (2) Connect USB devices to the system. The
ports are USB 2.0-compliant.
9 Hard drives (4) Up to four 3.5-inch hot-swappable hard
drives.
10 System identification
panel
A slide-out panel for system information
including the Express Service tag,
embedded NIC MAC address, and
iDRAC6 Enterprise card MAC address.
11 Optical drive
(optional)
One optional slim-line SATA
DVD-ROM drive or DVD+/-RW drive.
NOTE: DVD devices are data only.
Item Indicator, Button, or
Connector
Icon Description
124
3
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About Your System 15
Home Screen
The Home screen displays user-configurable information about the system.
This screen is displayed during normal system operation when there are no
status messages or errors present. When the system is in standby mode,
the LCD backlight turns off after 5 minutes of inactivity if there are no error
messages. Press one of the three navigation buttons (Select, Left, or Right) to
view the Home screen.
To navigate to the Home screen from another menu, continue to select the
up arrow until the Home icon is displayed, and then select the
Home icon.
Item Buttons Description
1 Left Moves the cursor back in one-step increments.
2 Select Selects the menu item highlighted by the cursor.
3 Right Moves the cursor forward in one-step
increments.
During message scrolling:
• Press once to increase scrolling speed.
•Pressagaintostop.
• Press again to return to default scrolling.
• Press again to repeat the cycle.
4 System ID Turns the system ID mode on (LCD panel
flashes blue) and off.
Press quickly to toggle the system ID on and off.
If the system hangs during POST, press and hold
the system ID button for more than 5 seconds to
enter BIOS Progress mode.
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16 About Your System
Setup Menu
View Menu
Option Description
BMC or DRAC
NOTE: If an iDRAC6 Express
card is installed on the
system, the BMC option is
replaced by DRAC.
Select DHCP or Static IP to configure the network
mode. If Static IP is selected, the available fields are IP,
Subnet (Sub), and Gateway (Gtw). Select Setup DNS to
enable DNS and to view domain addresses. Two separate
DNS entries are available.
Set error Select SEL to display LCD error messages in a format
that matches the IPMI description in the SEL. This can
be useful when trying to match an LCD message with an
SEL entry.
Select Simple to display LCD error messages in a more
user-friendly description. See "LCD Panel Features
(Optional)" on page 14 for a list of messages in this
format.
Set home Select the default information to be displayed on the
LCD Home screen. See "View Menu" on page 16 to see
the options and option items that can be selected to
display by default on the Home screen.
Option Description
BMC IP or DRAC IP
NOTE: If an iDRAC6 Express
card is installed on the
system, the BMC IP option is
replaced by DRAC IP.
Displays the IPv4 or IPv6 addresses for the optional
iDRAC6. Addresses include DNS (Primary and Secondary),
Gateway, IP, and Subnet (IPv6 does not have Subnet).
NOTE: BMC IP supports only IPv4 addresses.
MAC Displays the MAC addresses for DRAC, iSCSIn, or NETn.
NOTE: If the iDRAC6 Express card is not installed on the
system, the MAC option displays the MAC addresses for
BMC, iSCSI n , or NET n .
Name Displays the name of the Host, Model, or User String for
the system.
Number Displays the Asset Tag or the Service Tag for the system.
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About Your System 17
Hard-Drive Status Indicators
Figure 1-3. Hard-Drive Indicators
Power Displays the power output of the system in BTU/hr or
Watts. The display format can be configured in the Set
home submenu of the Setup menu. See "Setup Menu" on
page 16.
Temperature Displays the temperature of the system in Celsius or
Fahrenheit. The display format can be configured in the
Set home submenu of the Setup menu. See "Setup
Menu" on page 16.
1 drive-status indicator (green
and amber)
2 drive-activity indicator (green)
Option Description
2
1
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18 About Your System
Back-Panel Features and Indicators
Figure 1-4. Back-Panel Features and Indicators
Item Indicator, Button, or
Connector
Icon Description
1 VFlash media slot
(optional)
Connects an external SD memory card
for the optional iDRAC6 Enterprise
card.
2 iDRAC6 Enterprise
port (optional)
Dedicated management port for the
optional iDRAC6 Enterprise card.
3 Serial connector Connects a serial device to the system.
4 Video connector Connects a VGA display to the system.
5 USB connectors (2) Connect USB devices to the system.
The ports are USB 2.0-compliant.
6 Ethernet connectors
(2)
Embedded 10/100/1000 NIC
connectors.
7 PCIe slots (2) PCI Express (generation 2) expansion
slot (full-height, half-length).
8 System identification
connector
Connects the optional system status
indicator assembly through the
optional cable management arm.
Gb 1 Gb 2
2
1
123478910 11 12
5 6
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About Your System 19
Guidelines for Connecting External Devices
• Turn off power to the system and external devices before attaching a new
external device. Turn on any external devices before turning on the system
(unless the documentation for the device specifies otherwise).
• Ensure that the appropriate driver for the attached device has been
installed on the system.
• If necessary to enable ports on your system, use the System Setup program.
S
ee "Entering the System Setup Program" on page 52.
9 System status indicator Lights blue during normal
system operation.
Both the systems management software
and the identification buttons located
on the front and back of the system can
cause the indicator to flash blue to
identify a particular system.
Lights amber when the system needs
attention due to a problem.
10 System identification
button
Turns the system ID modes on and off.
The identification buttons on the front
and back panels can be used to locate a
particular system within a rack. When
one of these buttons is pushed, the
LCD panel on the front and the system
status indicator on the chassis back
panel light blue until one of the
buttons is pushed again.
11 Power supply 1 (PS1) 400 W (redundant power supply).
12 Power supply 2 (PS2) 400 W (redundant power supply).
Item Indicator, Button, or
Connector
Icon Description
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20 About Your System
NIC Indicator Codes
Figure 1-5. NIC Indicator Codes
1 link indicator 2 activity indicator
Indicator Indicator Code
Link and activity
indicators are off
The NIC is not connected to the network.
Link indicator is green The NIC is connected to a valid network link at 1000
Mbps.
Link indicator is amber The NIC is connected to a valid network link at 10/100
Mbps.
Activity indicator is green
blinking
Network data is being sent or received.
12
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