Dell External OEMR R210II User manual

Dell PowerEdge
R210 II Systems
Owner’s Manual
Regulatory Model E10S Series
Regulatory Type E10S002
book.book Page 1 Monday, March 7, 2011 2:24 PM

Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of data if
instructions are not followed.
WARNING: A WARNING indicates a potential for property damage, personal
injury, or death.
____________________
Information in this publication is subject to change without notice.
© 2011 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.
is strictly forbidden.
Trademarks used in this text: Dell™, the DELL logo, and PowerEdge™ are trademarks of Dell Inc.
Microsoft®, Windows®, Windows Server®, and MS-DOS®are either trademarks or registered
trademarks of Microsoft Corporation in the United States and/or other countries.
Othertrademarksandtradenamesmaybeusedinthispublicationtorefertoeithertheentitiesclaiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
February 2011 Rev. A00
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Contents 3
Contents
1 About Your System. . . . . . . . . . . . . . . . . . 11
Accessing System Features During Startup. . . . . . . 11
Front-Panel Features and Indicators . . . . . . . . . . 12
Back-Panel Features and Indicators . . . . . . . . . . 14
Guidelines for Connecting External Devices . . . . . . 15
NIC Indicator Codes . . . . . . . . . . . . . . . . . . . 16
Diagnostic Lights . . . . . . . . . . . . . . . . . . . . 17
System Messages . . . . . . . . . . . . . . . . . . . . 19
Warning Messages . . . . . . . . . . . . . . . . . . . 22
Diagnostics Messages . . . . . . . . . . . . . . . . . 22
Alert Messages . . . . . . . . . . . . . . . . . . . . . 22
Other Information You May Need . . . . . . . . . . . . 23
2 Using the System Setup Program
and Boot Manager . . . . . . . . . . . . . . . . . 25
Choosing the System Boot Mode . . . . . . . . . . . . 25
Entering the System Setup Program. . . . . . . . . . . 26
Responding to Error Messages. . . . . . . . . . . 26
System Setup Options . . . . . . . . . . . . . . . . . . 27
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4Contents
Main Screen . . . . . . . . . . . . . . . . . . . . 27
Memory Settings Screen . . . . . . . . . . . . . . 29
Processor Settings Screen . . . . . . . . . . . . . 29
SATA Settings Screen. . . . . . . . . . . . . . . . 30
Boot Settings Screen . . . . . . . . . . . . . . . . 31
Integrated Devices Screen . . . . . . . . . . . . . 31
PCI IRQ Assignments Screen. . . . . . . . . . . . 32
Serial Communication Screen . . . . . . . . . . . 33
Power Management Screen . . . . . . . . . . . . 34
System Security Screen . . . . . . . . . . . . . . 35
Exit Screen . . . . . . . . . . . . . . . . . . . . . 37
Entering the Boot Manager . . . . . . . . . . . . . . . 37
Using the Boot Manager Navigation Keys . . . . . 38
Boot Manager Screen . . . . . . . . . . . . . . . 38
Boot Settings Screen . . . . . . . . . . . . . . . . 39
System Utilities Screen . . . . . . . . . . . . . . . 39
System and Setup Password Features. . . . . . . . . . 40
Using the System Password . . . . . . . . . . . . 40
Using the Setup Password . . . . . . . . . . . . . 42
Embedded System Management. . . . . . . . . . . . . 43
Baseboard Management Controller Configuration . . . 44
Entering the BMC Setup Module . . . . . . . . . . 44
iDRAC6 Configuration Utility. . . . . . . . . . . . . . . 45
Entering the iDRAC6 Configuration Utility . . . . . 45
3 Installing System Components . . . . . . . 47
Recommended Tools. . . . . . . . . . . . . . . . . . . 47
Inside the System. . . . . . . . . . . . . . . . . . . . . 48
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Contents 5
Front Bezel (Optional) . . . . . . . . . . . . . . . . . . 49
Removing the Front Bezel . . . . . . . . . . . . . 49
Installing the Front Bezel . . . . . . . . . . . . . . 49
Opening and Closing the System . . . . . . . . . . . . 50
Opening the System . . . . . . . . . . . . . . . . 50
Closing the System . . . . . . . . . . . . . . . . . 51
Optical Drive (Optional) . . . . . . . . . . . . . . . . . 52
Removing an Optical Drive . . . . . . . . . . . . . 52
Installing an Optical Drive . . . . . . . . . . . . . 54
Filler Panel. . . . . . . . . . . . . . . . . . . . . . . . 54
Removing a Filler Panel. . . . . . . . . . . . . . . 55
Installing a Filler Panel . . . . . . . . . . . . . . . 55
Hard Drives. . . . . . . . . . . . . . . . . . . . . . . . 56
Removing a 3.5-Inch Hard Drive . . . . . . . . . . 56
Installing a 3.5-Inch Hard Drive. . . . . . . . . . . 58
Removing a 3.5-Inch Hard Drive From a
Hard-Drive Carrier . . . . . . . . . . . . . . . . . 59
Installing a 3.5-Inch Hard Drive Into a
Hard-Drive Carrier . . . . . . . . . . . . . . . . . 60
Expansion Card . . . . . . . . . . . . . . . . . . . . . 61
Expansion Card Installation Guidelines . . . . . . 61
Removing an Expansion Card . . . . . . . . . . . 61
Installing an Expansion Card . . . . . . . . . . . . 62
Expansion-Card Riser . . . . . . . . . . . . . . . . . . 63
Removing an Expansion-Card Riser . . . . . . . . 63
Installing an Expansion-Card Riser. . . . . . . . . 65
Internal USB Memory Key . . . . . . . . . . . . . . . . 65
Cooling Shroud. . . . . . . . . . . . . . . . . . . . . . 66
Removing the Cooling Shroud . . . . . . . . . . . 67
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6Contents
Installing the Cooling Shroud. . . . . . . . . . . . 69
System Memory . . . . . . . . . . . . . . . . . . . . . 69
General Memory Module
Installation Guidelines . . . . . . . . . . . . . . . 69
Mode-Specific Guidelines . . . . . . . . . . . . . 70
Installing Memory Modules. . . . . . . . . . . . . 71
Removing Memory Modules . . . . . . . . . . . . 73
Cooling Fans . . . . . . . . . . . . . . . . . . . . . . . 74
Removing a Cooling Fan . . . . . . . . . . . . . . 74
Installing a Cooling Fan . . . . . . . . . . . . . . . 75
iDRAC6 Express Card (Optional). . . . . . . . . . . . . 76
Installing an iDRAC6 Express Card . . . . . . . . . 76
Removing an iDRAC6 Express Card. . . . . . . . . 78
iDRAC6 Enterprise Card (Optional) . . . . . . . . . . . 79
Installing an iDRAC6 Enterprise Card. . . . . . . . 79
Removing an iDRAC6 Enterprise Card . . . . . . . 81
VFlash Media (Optional) . . . . . . . . . . . . . . . . . 82
Installing a VFlash Media Card . . . . . . . . . . . 82
Removing a VFlash Media Card . . . . . . . . . . 82
Processor. . . . . . . . . . . . . . . . . . . . . . . . . 82
Removing a Processor . . . . . . . . . . . . . . . 82
Installing a Processor. . . . . . . . . . . . . . . . 86
Power Supply . . . . . . . . . . . . . . . . . . . . . . 87
Removing the Power Supply . . . . . . . . . . . . 87
Installing the Power Supply. . . . . . . . . . . . . 89
System Battery . . . . . . . . . . . . . . . . . . . . . . 89
Replacing the System Battery . . . . . . . . . . . 89
Control Panel Assembly . . . . . . . . . . . . . . . . . 91
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Contents 7
Removing the Control Panel Assembly. . . . . . . 91
Installing the Control Panel Assembly . . . . . . . 93
System Board . . . . . . . . . . . . . . . . . . . . . . 93
Removing the System Board . . . . . . . . . . . . 93
Installing the System Board . . . . . . . . . . . . 95
4 Troubleshooting Your System . . . . . . . . . 97
Safety First—For You and Your System . . . . . . . . . 97
Troubleshooting System Startup Failure . . . . . . . . 97
Troubleshooting External Connections . . . . . . . . . 97
Troubleshooting the Video Subsystem . . . . . . . . . 98
Troubleshooting a USB Device . . . . . . . . . . . . . 98
Troubleshooting a Serial I/O Device . . . . . . . . . . 99
Troubleshooting a NIC. . . . . . . . . . . . . . . . . . 99
Troubleshooting a Wet System . . . . . . . . . . . . . 100
Troubleshooting a Damaged System . . . . . . . . . . 101
Troubleshooting the System Battery. . . . . . . . . . . 102
Troubleshooting Power Supply . . . . . . . . . . . . . 103
Troubleshooting System Cooling Problems . . . . . . . 103
Troubleshooting a Fan . . . . . . . . . . . . . . . . . . 103
Troubleshooting System Memory . . . . . . . . . . . . 104
Troubleshooting an Internal USB Key. . . . . . . . . . 106
Troubleshooting an Optical Drive . . . . . . . . . . . . 107
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8Contents
Troubleshooting a Hard Drive . . . . . . . . . . . . . 108
Troubleshooting an Expansion Card. . . . . . . . . . 109
Troubleshooting the Processor . . . . . . . . . . . . 110
5 Running the System Diagnostics. . . . . . 111
Using Online Diagnostics . . . . . . . . . . . . . . . 111
Embedded System Diagnostics Features . . . . . . . 111
When to Use the Embedded System Diagnostics . . . 112
Running the Embedded System Diagnostics . . . . . 112
System Diagnostics Testing Options. . . . . . . . . . 112
Using the Custom Test Options . . . . . . . . . . . . 113
Selecting Devices for Testing. . . . . . . . . . . 113
Selecting Diagnostics Options . . . . . . . . . . 113
Viewing Information and Results . . . . . . . . . 113
6 Jumpers and Connectors. . . . . . . . . . . . 115
System Board Jumpers. . . . . . . . . . . . . . . . . 115
System Board Connectors . . . . . . . . . . . . . . . 116
Disabling a Forgotten Password. . . . . . . . . . . . 118
7 Getting Help. . . . . . . . . . . . . . . . . . . . . . 119
Contacting Dell. . . . . . . . . . . . . . . . . . . . . 119
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Contents 9
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
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10 Contents
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About Your System 11
1
About Your System
Accessing System Features During Startup
The following keystrokes provide access to system features during startup.
Keystroke Description
<F2> Enters the System Setup program. See "Using the System Setup
Program and Boot Manager" on page 25.
<F10> Enters System Services, which opens the Dell Unified Server
Configurator (USC). The Dell USC allows you to access utilities such
as embedded system diagnostics. For more information, see the
Unified Server Configurator documentation at
support.dell.com/manuals.
<F11> Enters the Boot Manager, depending on the system’s boot
configuration. See "Using the System Setup Program and Boot
Manager" on page 25.
<F12> Starts PXE boot.
<Ctrl><E> Enters the Baseboard Management Controller (BMC) or Integrated
DellRemoteAccessController(iDRAC)ConfigurationUtility,which
allows access to the System Event Log (SEL) and configuration of
remote access to the system. For more information, see the BMC or
iDRAC user documentation at support.dell.com/manuals.
<Ctrl><C> Enters the SAS Configuration Utility. For more information, see your
SAS adapter documentation.
<Ctrl><R> Enters the RAID configuration utility. For more information, see the
documentation for your SAS RAID card.
<Ctrl><S> Enters the utility to configure NIC settings for PXE boot. For more
information, see the documentation for your integrated NIC.
book.book Page 11 Monday, March 7, 2011 2:24 PM

12 About Your System
Front-Panel Features and Indicators
Figure 1-1. Front-Panel Features and Indicators
Item Indicator, Button, or
Connector Icon Description
1Power-onindicator/
power button The power-on indicator lights when the system power is on.
The power button controls the DC
power supply output to the system.
When the system bezel is installed, the
power button is not accessible.
NOTE:Whenpoweringonthesystem,the
video monitor can take from several
seconds to over 2 minutes to display an
image, depending on the amount of
memory installed in the system.
NOTE: On ACPI-compliant operating
systems, turning off the system using the
power button causes the system to
perform a graceful shutdown before
power to the system is turned off.
2 NMI button Used to troubleshoot software and
device driver errors when using certain
operating systems. This button can be
pressed using the end of a paper clip.
Use this button only if directed to do so
by qualified support personnel or by the
operating system's documentation.
12345 8
91067 9
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About Your System 13
3 Video connector Connects a monitor to the system.
4 Hard-drive activity
indicator Lights up when the hard drive is in use.
5 Diagnostic indicator
lights (4) The four diagnostic indicator lights display error codes during system
startup. See "Diagnostic Lights" on
page 17.
6Systemstatus
indicator Lights blue during normal system operation.
Lights amber when the system needs
attention due to a problem.
7 System identification
button The system identification buttons on the front and back panels can be used to
locate a particular system within a rack.
When one of the buttons is pushed, the
systemstatusindicatorsonthe frontand
back panels light blue until one of the
buttons is pushed again.
8 USB connectors (2) ConnectUSBdevicestothe system.The
ports are USB 2.0-compliant.
9 System identification
panel A slide-out panel for system information including the Express Service Tag,
embedded NIC MAC address, and
iDRAC6 Enterprise card MAC address.
Space is provided for an additional label.
10 Optical drive
(optional) One optional slim-line SATA DVD-ROM or DVD+/-RW drive, or
combination CD-RW/DVD drive (when
available).
NOTE: DVD devices are data only.
Item Indicator, Button, or
Connector Icon Description
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14 About Your System
Back-Panel Features and Indicators
Figure 1-2 shows the controls, indicators, and connectors located on the
system's back panel.
Figure 1-2. Back-Panel Features and Indicators
Item Indicator, Button, or
Connector Icon Description
1 iDRAC6 Enterprise
port (optional) Dedicated management port for the optional iDRAC6 Enterprise card.
2 VFlash media slot
(optional) Connects an external SD memorycard for the optional iDRAC6 Enterprise
card.
3PCIeexpansioncard
slot Connects a PCI Express expansion card.
4 Serial connector Connects a serial device to the system.
5 Video connector Connects a VGA display to the system.
6 eSATA Connects additional storage devices.
7 USB connectors (2) Connect USB devices to the system.
The ports are USB 2.0-compliant.
8 Ethernet connectors (2) Embedded 10/100/1000 NIC
connectors.
12 4 13
5678 91011 12
3
book.book Page 14 Monday, March 7, 2011 2:24 PM

About Your System 15
Guidelines for Connecting External Devices
• Turn off power to the system and external devices before attaching a new
external device. Turn on any external devices before turning on the system
(unless the documentation for the device specifies otherwise).
• Ensure that the appropriate driver for the attached device has been
installed on the system.
• If necessary to enable ports on your system,use the SystemSetup program.
S
ee "Entering the System Setup Program " on page 26 .
9 System status indicator Lights blue during normal
system operation.
Lights amber when the system needs
attention due to a problem.
10 System identification
button The system identification buttons on the front and back panels can be used
to locate a particular system within a
rack. When one of the buttons is
pushed,thesystemstatusindicatorson
the front and back panels light blue
until one of the buttons is pushed
again.
11 System identification
connector Connects the optional system status indicator assembly through the
optional cable management arm.
12 Power supply 250 W power supply.
13 Retention clip Secures the power cable.
Item Indicator, Button, or
Connector Icon Description
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16 About Your System
NIC Indicator Codes
Figure 1-3. NIC Indicator Codes
1 link indicator 2 activity indicator
Indicator Indicator Code
Link and activity
indicators are off The NIC is not connected to the network.
Link indicator is green The NIC is connected to a valid network link at 1000
Mbps.
Link indicator is amber The NIC is connected to a valid network link at 10/100
Mbps.
Activity indicator is green
blinking Network data is being sent or received.
12
book.book Page 16 Monday, March 7, 2011 2:24 PM

About Your System 17
Diagnostic Lights
The four diagnostic indicator lights on the system front panel display error
codes during system startup. Table 1-1 lists the causes and possible corrective
actions associated with these codes. A highlighted circle indicates the light is
on; a non-highlighted circle indicates the light is off.
Table 1-1. Diagnostic Indicator Codes
Code Causes Corrective Action
The system is in a normal
offconditionor apossible
pre-BIOS failure has
occurred.
The diagnostic lights are
not lit after the system
successfully boots to the
operating system.
Plug the system into a working
electrical outlet and press the
power button.
The system is in a normal
operating condition after
POST.
Information only.
BIOS checksum failure
detected; system is in
recovery mode.
See "Getting Help" on page 119.
Possible processor failure. See "Troubleshooting the
Processor" on page 110.
Memory failure. See "Troubleshooting System
Memory" on page 104.
Possible expansion card
failure. See "Troubleshooting an Expansion Card" on page 109.
Possible video failure. See "Getting Help" on page 119.
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18 About Your System
Hard drive failure. Ensure that the diskette drive and
hard driveareproperlyconnected.
See "Hard Drives" on page 56 for
information on the drives
installed in your system.
Possible USB failure. See "Troubleshooting a USB
Device" on page 98.
No memory modules
detected. See "Troubleshooting System Memory" on page 104.
System board failure. See "Getting Help" on page 119.
Memory configuration
error. See "Troubleshooting System Memory" on page 104.
Possible system board
resource and/or system
board hardware failure.
See "Getting Help" on page 119.
Possible system resource
configuration error. See "Getting Help" on page 119.
Other failure. Ensure that the optical drive and
hard drives are properly
connected. See "Troubleshooting
Your System" on page 97 for the
appropriate drive installed in your
system. If the problem persists,
see "Getting Help" on page 119.
Code Causes Corrective Action
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About Your System 19
System Messages
System messages appear on the screen to notify you of a possible problem
with the system.
NOTE: If you receive a system message not listed in the table, check the
documentationfortheapplication thatisrunning whenthemessageappearsor the
operating system's documentation for an explanation of the message and
recommended action.
Message Causes Corrective Actions
BIOS
MANUFACTURING
MODE detected.
MANUFACTURING
MODE will be
cleared before
the next boot.
System reboot
required for
normal
operation.
System is in manufacturing
mode. Reboot to take the system out of manufacturing mode.
Caution!
NVRAM_CLR jumper
is installed on
system board.
Please run
SETUP.
NVRAM_CLR jumper is
installed in the clear setting.
CMOS has been cleared.
Move the NVRAM_CLR
jumper to the default
position (pins 3 and 5). See
Figure 6-1 for jumper
location. Restart the system
and re-enter the BIOS
settings. See "Using the
System Setup Program and
Boot Manager" on page 25.
Invalid
configuration
information -
please run SETUP
program.
An invalid system
configuration caused a
system halt.
Run the System Setup
program and review the
current settings. See "Using
the System Setup Program
and Boot Manager" on
page 25.
Keyboard
controller
failure.
Faulty keyboard controller;
faulty system board. See "Getting Help" on page 119.
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20 About Your System
Keyboard data
line failure.
Keyboard stuck
key failure.
Keyboard cable connector is
improperly connected or the
keyboard is defective.
Reseat the keyboard cable. If
the problem persists, see
"Troubleshooting a USB
Device" on page 98.
Manufacturing
mode detected. System is in manufacturing mode. Reboot to take the system out of manufacturing mode.
Memory
Initialization
Warning: Memory
size may be
reduced.
Invalid memory
configuration. The system
will run but with less
memory than is physically
available.
Ensure that the memory
modules are installed in a
valid configuration. See
"General Memory Module
Installation Guidelines" on
page 69.
No boot device
available. Faulty or missing optical drive subsystem, hard drive,
or hard-drive subsystem, or
no bootable USB key
installed.
Use a bootable USBkey, CD,
or hard drive. If the problem
persists, see
"Troubleshooting a USB
Device" on page 98,
"Troubleshooting an Optical
Drive" on page 107, and
"Troubleshooting a Hard
Drive" on page 108. See
"Using the System Setup
Program and Boot Manager"
on page 25 for information
on setting the order of boot
devices.
PCI BIOS failed
to install. PCIe device BIOS (Option ROM) checksum failure
detected during shadowing.
Cables to expansion card
loose; faulty or improperly
installed expansion card.
Reseat the expansion card.
Ensure that all appropriate
cablesaresecurelyconnected
to the expansion card. If the
problem persists, see
"Troubleshooting an
Expansion Card" on
page 109.
Message Causes Corrective Actions
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