Dell PowerEdge E07S Series User manual

Dell™ PowerEdge™
R310 Systems
Hardware Owner’s
Manual
Regulatory Model: E07S Series
Regulatory Type: E07S002
R310HOM.book Page 1 Thursday, March 4, 2010 1:03 AM

Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of data if
instructions are not followed.
WARNING: A WARNING indicates a potential for property damage, personal
injury, or death.
____________________
Information in this document is subject to change without notice.
© 2010 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.
is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, and PowerEdge are trademarks of Dell Inc.;
Microsoft, Windows,Windows Server, and MS-DOS are either trademarks or registered trademarks of
Microsoft Corporation in the United States and/or other countries.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
Regulatory Model: E07S Series
Regulatory Type: E07S002
March 2010 Rev. A00
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Contents 3
Contents
1 About Your System. . . . . . . . . . . . . . . . . . 11
Accessing System Features During Startup. . . . . . . 11
Front-Panel Features and Indicators . . . . . . . . . . 12
LCD Panel Features (Optional). . . . . . . . . . . . . . 14
Home Screen . . . . . . . . . . . . . . . . . . . . 16
Setup Menu. . . . . . . . . . . . . . . . . . . . . 16
View Menu . . . . . . . . . . . . . . . . . . . . . 17
Hard-Drive Status Indicators . . . . . . . . . . . . . . 18
Back-Panel Features and Indicators . . . . . . . . . . 19
Guidelines for Connecting External Devices . . . . . . 21
NIC Indicator Codes . . . . . . . . . . . . . . . . . . . 21
Power Indicator Codes . . . . . . . . . . . . . . . . . 22
Diagnostic Lights (Optional). . . . . . . . . . . . . . . 23
LCD Status Messages (Optional) . . . . . . . . . . . . 25
Solving Problems Described by LCD Status
Messages (Optional) . . . . . . . . . . . . . . . . 37
Removing LCD Status Messages
(Optional) . . . . . . . . . . . . . . . . . . . . . . 37
System Messages . . . . . . . . . . . . . . . . . . . . 38
Warning Messages . . . . . . . . . . . . . . . . . . . 52
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4Contents
Diagnostics Messages. . . . . . . . . . . . . . . . . . 52
Alert Messages . . . . . . . . . . . . . . . . . . . . . 52
2 Using the System Setup Program and
UEFI Boot Manager . . . . . . . . . . . . . . . . . 53
Choosing the System Boot Mode . . . . . . . . . . . . 53
Entering the System Setup Program . . . . . . . . . . . 54
Responding to Error Messages. . . . . . . . . . . 54
Using the System Setup Program Navigation
Keys . . . . . . . . . . . . . . . . . . . . . . . . . 54
System Setup Options . . . . . . . . . . . . . . . . . . 55
Main Screen . . . . . . . . . . . . . . . . . . . . 55
Memory Settings Screen . . . . . . . . . . . . . . 57
Processor Settings Screen . . . . . . . . . . . . . 57
SATA Settings Screen. . . . . . . . . . . . . . . . 58
Boot Settings Screen . . . . . . . . . . . . . . . . 59
Integrated Devices Screen . . . . . . . . . . . . . 60
PCI IRQ Assignments Screen . . . . . . . . . . . . 61
Serial Communication Screen . . . . . . . . . . . 61
Power Management Screen . . . . . . . . . . . . 62
System Security Screen . . . . . . . . . . . . . . 63
Exit Screen . . . . . . . . . . . . . . . . . . . . . 65
Entering the UEFI Boot Manager. . . . . . . . . . . . . 65
Using the UEFI Boot Manager Navigation
Keys . . . . . . . . . . . . . . . . . . . . . . . . . 66
UEFI Boot Manager Screen. . . . . . . . . . . . . 66
UEFI Boot Settings Screen . . . . . . . . . . . . . 67
System Utilities Screen . . . . . . . . . . . . . . . 67
System and Setup Password Features. . . . . . . . . . 67
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Contents 5
Using the System Password . . . . . . . . . . . . 68
Using the Setup Password . . . . . . . . . . . . . 70
Embedded System Management . . . . . . . . . . . . 71
Baseboard Management Controller
Configuration. . . . . . . . . . . . . . . . . . . . . . . 72
Entering the BMC Setup Module . . . . . . . . . . 72
iDRAC Configuration Utility . . . . . . . . . . . . . . . 73
Entering the iDRAC Configuration Utility . . . . . . 73
3 Installing System Components . . . . . . . . 75
Recommended Tools. . . . . . . . . . . . . . . . . . . 75
Inside the System . . . . . . . . . . . . . . . . . . . . 75
Front Bezel (Optional) . . . . . . . . . . . . . . . . . . 77
Opening and Closing the System . . . . . . . . . . . . 78
Opening the System . . . . . . . . . . . . . . . . 78
Closing the System . . . . . . . . . . . . . . . . . 79
Optical Drive (Optional) . . . . . . . . . . . . . . . . . 80
Removing an Optical Drive . . . . . . . . . . . . . 80
Installing an Optical Drive . . . . . . . . . . . . . 82
Hard Drives. . . . . . . . . . . . . . . . . . . . . . . . 83
Removing a Drive Blank . . . . . . . . . . . . . . 83
Installing a Drive Blank . . . . . . . . . . . . . . . 84
Removing a Hard-Drive Carrier. . . . . . . . . . . 84
Installing a Hard-Drive Carrier . . . . . . . . . . . 86
Removing a Hard Drive From a
Hard-Drive Carrier . . . . . . . . . . . . . . . . . 86
Installing a Hard Drive Into a
Hard-Drive Carrier . . . . . . . . . . . . . . . . . 88
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6Contents
Removing a Cabled Hard Drive . . . . . . . . . . . 88
Installing a Cabled Hard Drive . . . . . . . . . . . 89
Removing a Hard Drive From a
Hard-Drive Bracket . . . . . . . . . . . . . . . . . 91
Installing a Hard Drive Into a
Hard-Drive Bracket . . . . . . . . . . . . . . . . . 91
Expansion Card. . . . . . . . . . . . . . . . . . . . . . 92
Expansion Card Installation Guidelines. . . . . . . 92
Installing an Expansion Card . . . . . . . . . . . . 94
Removing an Expansion Card. . . . . . . . . . . . 96
Expansion-Card Riser . . . . . . . . . . . . . . . . . . 97
Removing an Expansion-Card Riser . . . . . . . . 97
Installing an Expansion-Card Riser . . . . . . . . . 99
Internal USB Memory Key . . . . . . . . . . . . . . . . 99
Cooling Shroud . . . . . . . . . . . . . . . . . . . . . 101
Removing the Cooling Shroud . . . . . . . . . . 101
Installing the Cooling Shroud . . . . . . . . . . . 102
Integrated Storage Controller Card . . . . . . . . . . 103
Removing the Integrated Storage
Controller Card . . . . . . . . . . . . . . . . . . 103
Installing the Integrated Storage
Controller Card . . . . . . . . . . . . . . . . . . 105
System Memory . . . . . . . . . . . . . . . . . . . . 106
General Memory Module Installation
Guidelines . . . . . . . . . . . . . . . . . . . . . 106
Mode-Specific Guidelines . . . . . . . . . . . . 106
Installing Memory Modules. . . . . . . . . . . . 109
Removing Memory Modules . . . . . . . . . . . 111
Cooling Fans . . . . . . . . . . . . . . . . . . . . . . 112
Removing a Cooling Fan . . . . . . . . . . . . . 112
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Contents 7
Installing a Cooling Fan . . . . . . . . . . . . . . . 113
iDRAC6 Express Card (Optional). . . . . . . . . . . . . 114
Installing an iDRAC6 Express Card . . . . . . . . . 114
Removing an iDRAC6 Express Card . . . . . . . . 116
iDRAC6 Enterprise Card (Optional) . . . . . . . . . . . 117
Installing an iDRAC6 Enterprise Card . . . . . . . 117
Removing an iDRAC6 Enterprise Card . . . . . . . 119
VFlash Media (Optional) . . . . . . . . . . . . . . . . . 120
Installing a VFlash Media Card . . . . . . . . . . . 120
Removing a VFlash Media Card . . . . . . . . . . 120
Processor . . . . . . . . . . . . . . . . . . . . . . . . 120
Removing a Processor . . . . . . . . . . . . . . . 120
Installing a Processor . . . . . . . . . . . . . . . 124
Power Supplies . . . . . . . . . . . . . . . . . . . . . 125
Removing a Redundant Power Supply . . . . . . . 125
Installing a Redundant Power Supply . . . . . . . 127
Removing the Power Supply Blank. . . . . . . . . 127
Installing the Power Supply Blank . . . . . . . . . 127
Removing a Non-Redundant Power
Supply. . . . . . . . . . . . . . . . . . . . . . . . 128
Installing a Non-Redundant Power
Supply. . . . . . . . . . . . . . . . . . . . . . . . 130
System Battery . . . . . . . . . . . . . . . . . . . . . . 130
Replacing the System Battery . . . . . . . . . . . 130
Control Panel Assembly . . . . . . . . . . . . . . . . . 132
Removing the Control Panel Board Assembly
and the Control Panel Display Module . . . . . . . 132
Installing the Control Panel Board Assembly
and the Control Panel Display Module . . . . . . . 134
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8Contents
SAS Backplane. . . . . . . . . . . . . . . . . . . . . 135
Removing the SAS Backplane . . . . . . . . . . 135
Installing the SAS Backplane. . . . . . . . . . . 137
Power Distribution Board . . . . . . . . . . . . . . . 138
Removing the Power Distribution
Board . . . . . . . . . . . . . . . . . . . . . . . 138
Replacing the Power Distribution
Board . . . . . . . . . . . . . . . . . . . . . . . 140
System Board . . . . . . . . . . . . . . . . . . . . . 141
Removing the System Board . . . . . . . . . . . 141
Installing the System Board. . . . . . . . . . . . 143
4 Troubleshooting Your System . . . . . . . . 145
Safety First—For You and Your System . . . . . . . . 145
Troubleshooting System Startup Failure. . . . . . . . 145
Troubleshooting External Connections . . . . . . . . 145
Troubleshooting the Video Subsystem. . . . . . . . . 146
Troubleshooting a USB Device . . . . . . . . . . . . 146
Troubleshooting a Serial I/O Device. . . . . . . . . . 147
Troubleshooting a NIC . . . . . . . . . . . . . . . . . 147
Troubleshooting a Wet System. . . . . . . . . . . . . 148
Troubleshooting a Damaged System. . . . . . . . . . 149
Troubleshooting the System Battery . . . . . . . . . . 150
Troubleshooting Power Supply . . . . . . . . . . . . 151
Troubleshooting System Cooling Problems . . . . . . 151
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Contents 9
Troubleshooting a Fan . . . . . . . . . . . . . . . . . . 152
Troubleshooting System Memory . . . . . . . . . . . . 153
Troubleshooting an Internal USB Key . . . . . . . . . . 155
Troubleshooting an Optical Drive . . . . . . . . . . . . 156
Troubleshooting a Tape Backup Unit . . . . . . . . . . 157
Troubleshooting a Hard Drive . . . . . . . . . . . . . . 158
Troubleshooting an Expansion Card. . . . . . . . . . . 159
Troubleshooting the Processor . . . . . . . . . . . . . 160
5 Running the System Diagnostics . . . . . . 161
Using Online Diagnostics . . . . . . . . . . . . . . . . 161
Embedded System Diagnostics Features . . . . . . . . 161
When to Use the Embedded System
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . 162
Running the Embedded System Diagnostics . . . . . . 162
System Diagnostics Testing Options . . . . . . . . . . 162
Using the Custom Test Options . . . . . . . . . . . . . 163
Selecting Devices for Testing . . . . . . . . . . . 163
Selecting Diagnostics Options . . . . . . . . . . . 163
Viewing Information and Results . . . . . . . . . . 163
6 Jumpers and Connectors . . . . . . . . . . . 165
System Board Jumpers . . . . . . . . . . . . . . . . . 165
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10 Contents
System Board Connectors . . . . . . . . . . . . . . . 166
Disabling a Forgotten Password. . . . . . . . . . . . 168
7 Getting Help . . . . . . . . . . . . . . . . . . . . . . 169
Contacting Dell. . . . . . . . . . . . . . . . . . . . . 169
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
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About Your System 11
About Your System
Accessing System Features During Startup
The following keystrokes provide access to system features during startup.
Keystroke Description
<F2> Enters the System Setup program. See "Using the System Setup
Program and UEFI Boot Manager" on page 53.
<F10> Enters System Services, which opens the Unified Server Configurator.
The Unified Server Configurator allows you to access utilities such as
embedded system diagnostics. For more information, see the Unified
Server Configurator documentation at support.dell.com/manuals.
<F11> Enters the BIOS Boot Manager or the UEFI Boot Manager,
depending on the system’s boot configuration. See "Using the System
Setup Program and UEFI Boot Manager" on page 53.
<F12> Starts PXE boot.
<Ctrl><E> Enters the Baseboard Management Controller (BMC) or iDRAC
Configuration Utility, which allows access to the System Event Log
(SEL) and configuration of remote access to the system. For more
information, see the BMC or iDRAC user documentation at
support.dell.com/manuals.
<Ctrl><C> Enters the SAS Configuration Utility. For more information, see your
SAS adapter documentation at support.dell.com/manuals.
<Ctrl><R> Enters the RAID configuration utility. For more information, see the
documentation for your SAS RAID card at
support.dell.com/manuals.
<Ctrl><S> Enters the utility to configure NIC settings for PXE boot. For more
information, see the documentation for your integrated NIC at
support.dell.com/manuals.
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12 About Your System
Front-Panel Features and Indicators
NOTE: Depending on the configuration, your system may have an LCD panel or LED
diagnostic indicators. The illustration in this section shows a system with an LCD
panel.
Figure 1-1. Front-Panel Features and Indicators
Item Indicator, Button, or
Connector
Icon Description
1 Power-on indicator,
power button
The power-on indicator lights when the
system power is on.
The power button controls the
DC power supply output to the system.
When the optional system bezel is
installed, the power button is not
accessible.
NOTE: When powering on the system,
the video monitor can take from several
seconds to over 2 minutes to display an
image, depending on the amount of
memory installed in the system.
NOTE: On ACPI-compliant operating
systems, turning off the system using the
power button causes the system to
perform a graceful shutdown before
power to the system is turned off.
NOTE: To force an ungraceful shutdown,
press and hold the power button for
five seconds.
21 3
EST
1234
123458910
7116
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About Your System 13
2 NMI button Used to troubleshoot software and
device driver errors when using certain
operating systems. This button can be
pressed using the end of a paper clip.
Use this button only if directed to do so
by qualified support personnel or by the
operating system's documentation.
3 Video connector Connects a monitor to the system.
4 Hard-drive activity
indicator
Lights up when the hard drive is in use.
5 LED or LCD panel NOTE: Depending on the configuration,
your system may have either LED
diagnostic indicators or an LCD panel.
LED panel: The four diagnostic
indicator lights display error codes
during system startup. See "Diagnostic
Lights (Optional)" on page 23.
LCD panel: Provides system ID, status
information, and system error messages.
For more information on the LCD
panel, see "LCD Panel Features
(Optional)" on page 14.
NOTE: If the system is connected to
AC power and an error has been
detected, the LCD lights amber
regardless of whether the system
has been powered on.
Item Indicator, Button, or
Connector
Icon Description
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14 About Your System
LCD Panel Features (Optional)
The system's LCD panel provides system information and status and error
messages to signify when the system is operating correctly or when the system
needs attention. See "LCD Status Messages (Optional)" on page 25 for
information on specific status codes.
The LCD backlight lights blue during normal operating conditions and lights
amber to indicate an error condition. When the system is in standby mode,
the LCD backlight switches off after five minutes of inactivity, and can be
6 system identification
button
Turns the system ID modes on and off.
The identification buttons on the front
and back panels can be used to locate a
particular system within a rack. When
one of these buttons is pushed, the LCD
panel on the front and the system status
indicator on the chassis back panel light
blue until one of the buttons is pushed
again.
7 System status
indicator
Lights blue during normal system
operation. Lights amber when the
system needs attention due to a
problem.
8 USB connectors (2) Connect USB devices to the system. The
ports are USB 2.0-compliant.
9 Hard drives (4) Up to four 2.5-inch in 3.5-inch HDD
hot-swappable carrier or up to four 3.5-
inch cabled/hot-swappable hard drives.
10 System identification
panel
A slide-out panel for system information
including the Express Service tag,
embedded NIC MAC address, and
iDRAC6 Enterprise card MAC address.
11 Optical drive
(optional)
One optional slim-line SATA
DVD-ROM drive or DVD+/-RW drive.
NOTE: DVD devices are data only.
Item Indicator, Button, or
Connector
Icon Description
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About Your System 15
turned on by pressing the Select button on the LCD panel. The LCD
backlight remains off if LCD messaging is turned off through the BMC or
iDRAC utility, the LCD panel, or other tools.
Figure 1-2. LCD Panel Features
Item Buttons Description
1 Left Moves the cursor back in one-step increments.
2 Select Selects the menu item highlighted by the
cursor.
3 Right Moves the cursor forward in one-step
increments.
During message scrolling:
• Press once to increase scrolling speed.
• Press again to stop.
• Press again to return to default scrolling.
• Press again to repeat the cycle.
4 System ID Turns the system ID mode on (LCD panel
flashes blue) and off.
Press quickly to toggle the system ID on and
off. If the system hangs during POST, press and
hold the system ID button for more than
five seconds to enter BIOS Progress mode.
124
3
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16 About Your System
Home Screen
The Home screen displays user-configurable information about the system.
This screen is displayed during normal system operation when there are no
status messages or errors present. When the system is in standby mode,
the LCD backlight turns off after five minutes of inactivity if there are
no error messages. Press one of the three navigation buttons (Select, Left,
or Right) to view the Home screen.
To navigate to the Home screen from another menu, continue to select the
up arrow until the Home icon is displayed, and then select the
Home icon.
Setup Menu
Option Description
BMC or DRAC
NOTE: If an iDRAC6 Express
card is installed on the
system, the BMC option is
replaced by DRAC.
Select DHCP or Static IP to configure the network
mode. If Static IP is selected, the available fields are IP,
Subnet (Sub), and Gateway (Gtw). Select Setup DNS to
enable DNS and to view domain addresses. Two separate
DNS entries are available.
Set error Select SEL to display LCD error messages in a format
that matches the IPMI description in the SEL. This can
be useful when trying to match an LCD message with an
SEL entry.
Select Simple to display LCD error messages in a more
user-friendly description. See "LCD Panel Features
(Optional)" on page 14 for a list of messages in this
format.
Set home Select the default information to be displayed on the
LCD Home screen. See "View Menu" on page 17 to see
the options and option items that can be selected to
display by default on the Home screen.
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About Your System 17
View Menu
Option Description
BMC IP or DRAC IP
NOTE: If an iDRAC6 Express
card is installed on the
system, the BMC IP option is
replaced by DRAC IP.
Displays the IPv4 or IPv6 addresses for the optional
iDRAC6. Addresses include DNS (Primary and Secondary),
Gateway, IP, and Subnet (IPv6 does not have Subnet).
NOTE: BMC IP supports only IPv4 addresses.
MAC Displays the MAC addresses for DRAC, iSCSIn, or NETn.
NOTE: If the iDRAC6 Express card is not installed on the
system, the MAC option displays the MAC addresses for
BMC, iSCSIn, or NETn.
Name Displays the name of the Host, Model, or User String for
the system.
Number Displays the Asset tag or the Service tag for the system.
Power Displays the power output of the system in BTU/hr or
Watts. The display format can be configured in the Set
home submenu of the Setup menu. See "Setup Menu" on
page 16.
Temperature Displays the temperature of the system in Celsius or
Fahrenheit. The display format can be configured in the
Set home submenu of the Setup menu. See "Setup
Menu" on page 16.
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18 About Your System
Hard-Drive Status Indicators
Figure 1-3. Hard-Drive Indicators
1 drive-status indicator (green
and amber)
2 drive-activity indicator (green)
Drive-Status Indicator Pattern (RAID Only) Condition
Blinks green two times per second Identify drive/preparing for removal
Off Drive ready for insertion or removal
NOTE: The drive status indicator remains
off until all hard drives are initialized after
system power is applied. Drives are not
ready for insertion or removal during this
time.
Blinks green, amber, and off Drive predicted failure
Blinks amber four times per second Drive failed
Blinks green slowly Drive rebuilding
Steady green Drive online
2
1
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About Your System 19
Back-Panel Features and Indicators
Figure 1-4 shows the controls, indicators, and connectors located on the
system's back panel.
Figure 1-4. Back-Panel Features and Indicators
Blinks green three seconds, amber three
seconds, and off six seconds.
Rebuild aborted
Item Indicator, Button, or
Connector
Icon Description
1 VFlash media slot
(optional)
Connects an external SD memory card
for the optional iDRAC6 Enterprise
card.
2 iDRAC6 Enterprise
port (optional)
Dedicated management port for the
optional iDRAC6 Enterprise card.
3 Serial connector Connects a serial device to the system.
4 Video connector Connects a VGA display to the system.
5 USB connectors (2) Connect USB devices to the system.
The ports are USB 2.0-compliant.
6 Ethernet connectors
(2)
Embedded 10/100/1000 NIC
connectors.
7 PCIe slots (2) PCI Express (generation 2) expansion
slot (full-height, half-length).
Drive-Status Indicator Pattern (RAID Only) Condition
Gb 1 Gb 2
2
1
123478910 11 12
5 6
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20 About Your System
8 Active ID CMA
connector
Connector for attaching a system
indicator extension cable that is used
on a cable management arm.
9 System status indicator Lights blue during normal
system operation.
Both the systems management software
and the identification buttons located
on the front and back of the system can
cause the indicator to flash blue to
identify a particular system.
Lights amber when the system needs
attention due to a problem.
10 System identification
button
Turns the system ID modes on and off.
The identification buttons on the front
and back panels can be used to locate a
particular system within a rack. When
one of these buttons is pushed, the
LCD panel on the front and the system
status indicator on the chassis back
panel light blue until one of the
buttons is pushed again.
11 Power supply 1 (PS1) 400 W (redundant power supply).
12 Power supply 2 (PS2) 400 W (redundant power supply).
Item Indicator, Button, or
Connector
Icon Description
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