Dell PowerEdge 6350 Guide

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Information in this document is subject to change without notice.
© 1998 Dell Computer Corporation. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden.
Trademarks used in this text:
Dell , the DELL logo, Dell Dimension , and PowerEdge are registered trademarks, Dell OpenManage is a
trademark, and
DellWare is a registered service mark of Dell Computer Corporation; Microsoft , MS-DOS , and Windows NT are
registered trademarks of Microsoft Corporation;
OS/2 is a registered trademark of International Business Machines Corporation.
Other trademarks and trade names may be usedin this document to refer to either the entities claiming the marks and names or their
products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own.
September 1998 P/N 9812E

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Use the following safety guidelines to help protect your computer system from poten-
tial damage and to ensure your own personal safety.
Observe the following warnings while servicing this system:
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As you use your computer system, observe the following safety guidelines:
Be sure your computer, monitor, and attached peripherals are electrically rated to
operate with the AC power available in your location.
To help avoid possible damage to the system board, wait 5 seconds after turning
off the system before removing a component from the system board or discon-
necting a peripheral device from the computer.
To help prevent electric shock, plug the computer and peripheral power cables
into properly grounded electrical outlets. These cables are equipped with three-
prong plugs to help ensure proper grounding. Do not use adapter plugs or
remove the grounding prong from a cable. If you must use an extension cable,
use a three-wire cable with properly grounded plugs.
To help protect your computer system from sudden, transient increases and
decreases in electrical power, use a surge suppressor, line conditioner, or un-
interruptible power supply (UPS).
Be sure nothing rests on your computer system’s cables and that the cables are
not located where they can be stepped on or tripped over.
Do not spill food or liquids on your computer. If the computer gets wet, consult
Chapter 7, “Checking Inside the Computer.”
Do not push any objects into the openings of your computer. Doing so can cause
fire or electric shock by shorting out interior components.
Keep your computer away from radiators and heat sources. Also, do not block
cooling vents.
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For comfort and efficiency, observe the following ergonomic guidelines when setting
up and using your computer system:
Position your system so that the monitor and keyboard are directly in front of you
as you work. Special shelves are available (from Dell and other sources) to help
you correctly position your keyboard.
Set the monitor at a comfortable viewing distance (usually 510 to 610 millimeters
[20 to 24 inches] from your eyes).
Make sure the monitor screen is at eye level or slightly lower when you are sitting
in front of the monitor.

vii
Adjust the tilt of the monitor, its contrast and brightness settings, and the lighting
around you (such as overhead lights, desk lamps, and the curtains or blinds on
nearby windows) to minimize reflections and glare on the monitor screen.
Use a chair that provides good lower back support.
Keep your forearms horizontal with your wrists in a neutral, comfortable position
while using the keyboard or mouse.
Always leave space to rest your hands while using the keyboard or mouse.
Let your upper arms hang naturally at your sides.
Sit erect, with your feet resting on the floor and your thighs level.
When sitting, make sure the weight of your legs is on your feet and not on the
front of your chair seat. Adjust your chair’s height or use a footrest, if necessary,
to maintain proper posture.
Vary your work activities. Try to organize your work so that you do not have to
type for extended periods of time. When you stop typing, try to do things that
use both hands.
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Before you remove the computer covers, perform the following steps in the sequence
indicated.
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1. Turn off your computer and any peripherals.
2. Disconnect
your computer and peripherals from their electrical outlets. Also, dis-
connect any telephone or telecommunication lines from the computer.
Doing so reduces the potential for personal injury or shock.
3. Touch an unpainted metal surface on the chassis, such as the metal around the
card-slot openings at the back of the computer, before touching anything inside
your computer.
While you work, periodically touch an unpainted metal surface on the computer
chassis to dissipate any static electricity that might harm internal components.

viii
In addition, take note of these safety guidelines when appropriate:
When you disconnect a cable, pull on its connector or on its strain-relief loop, not
on the cable itself. Some cables have a connector with locking tabs; if you are dis-
connecting this type of cable, press in on the locking tabs before disconnecting
the cable. As you pull connectors apart, keep them evenly aligned to avoid bend-
ing any connector pins. Also, before you connect a cable, make sure both
connectors are correctly oriented and aligned.
Handle components and cards with care. Don’t touch the components or con-
tacts on a card. Hold a card by its edges or by its metal mounting bracket. Hold a
component such as a microprocessor chip by its edges, not by its pins.
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Static electricity can harm delicate components inside your computer. To prevent
static damage, discharge static electricity from your body before you touch any of
your computer’s electronic components, such as the microprocessor. You can do so
by touching an unpainted metal surface on the computer chassis.
As you continue to work inside the computer, periodically touch an unpainted metal
surface to remove any static charge your body may have accumulated.
You can also take the following steps to prevent damage from electrostatic discharge
(ESD):
When unpacking a static-sensitive component from its shipping carton, do not
remove the component from the antistatic packing material until you are ready to
install the component in your computer. Just before unwrapping the antistatic
packaging, be sure to discharge static electricity from your body.
When transporting a sensitive component, first place it in an antistatic container
or packaging.
Handle all sensitive components in a static-safe area. If possible, use antistatic
floor pads and workbench pads.
The following caution may appear throughout this document to remind you of these
precautions:
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This guide is intended for trained service personnel who need to upgrade or trouble-
shoot their Dell PowerEdge 6350 computer system. Before calling Dell for technical
assistance, follow the recommended procedure(s) in this guide to solve most hard-
ware and software problems yourself. The chapters and appendixes are summarized
as follows:
Chapter 1, “Introduction,” provides a brief overview of the system’s service
features.
Everyone should read Chapter 2, “Checking the Basics,” for some initial checks
and procedures that you can use to solve basic computer problems. It also
directs you to the appropriate chapter in this guide for more detailed trouble-
shooting information and procedures to solve more complex problems.
Whenever you receive an error message or code, you should read Chapter 3,
“Messages and Codes.” This chapter discusses system messages, system beep
codes, warning messages, diagnostics messages, alert log messages, and small
computer system interface (SCSI) hard-disk drive indicator codes.
If you suspect that the problems are software-related, or you are still having prob-
lems after testing the computer’s hardware, read Chapter 4, “Finding Software
Solutions.”
For hardware-related problems, read Chapter 5, “Running the Dell Diagnostics.”
Chapter 6, “Checking the Equipment,” and Chapter 7, “Checking Inside the Com-
puter,” provide troubleshooting procedures for equipment connected to the
input/output (I/O) panel of the computer and components inside the computer,
respectively.
Chapter 8, “Installing System Board Options,” Chapter 9, “Installing the Diskette
and CD-ROM Drives,” and Chapter 10, “Installing Hard-Disk Drives,” are
intended for anyone who wants to install or remove components inside the com-
puter, such as dual in-line memory modules (DIMMs), expansion cards, or SCSI
devices.
Chapter 11, “Rack Installation,” describes how install the Dell PowerEdge 6350
system in a rack.
Chapter 12, “Getting Help,” describes the help tools Dell provides to assist you
should you have a problem with the computer. It also explains how and when to

x
call Dell for technical assistance. Chapter 11 also includes a Diagnostics Checklist
that you can copy and fill out as you perform the troubleshooting procedures. If
you need to call Dell for technical assistance, use the completed checklist to tell
the Dell technical support representative what procedures you performed to
better help the representative give you assistance. If you must return a piece of
hardware to Dell, include a filled-out checklist.
Appendix A, “Diagnostic Video Tests,” discusses the tests for the Video Test
Group in the Dell Diagnostics to help you test the monitor.
Appendix B, “Jumpers, Switches, and Connectors,” is intended for anyone who
is troubleshooting the system or is adding internal options and needs to change
jumper or switch settings.
A table of the abbreviations and acronyms used throughout this guide and in
other Dell documentation for the system precedes the Index.
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In addition to this
Installation and Troubleshooting Guide
, the following documentation
is included with your system:
The
Dell PowerEdge 6350 Systems User’s Guide
,which describes system fea-
tures and technical specifications, video and SCSI device drivers, the System
Setup program, software support utilities, and the Resource Configuration Utility.
The
HP OpenView NNM SE
x.x
With Dell OpenManage HIP
x.x
User’s Guide
,
which describes the features, requirements, installation, and basic operation of
the server management software. Refer to the software’s online help for informa-
tion about the alert messages issued by the software.
You may also have one or more of the following documents.
NOTE: Documentation updates are sometimes included with the system to describe
changes to the system or software. Always read these updates before consulting any
other documentation because the updates often contain information that supersedes the
information in the other documents.
Operating system documentation is included with the system if you ordered the
operating system software from Dell. This documentation describes how to
install (if necessary), configure, and use the operating system software.
Documentation is included with any options you purchase separately from the
system. This documentation includes information that you need to configure and
install these options in your Dell computer.
Technical information files—sometimes called “readme” files—may be installed
on the hard-disk drive to provide last-minute updates about technical changes to
the system or advanced technical reference material intended for experienced
users or technicians.

xi
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The following subsections describe notational conventions used in this document.
:DUQLQJV&DXWLRQVDQG1RWHV
Throughout this guide, theremay be blocks of text printed in bold type or in italictype.
These blocks are warnings, cautions, and notes, and they are used as follows:
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NOTE: A NOTE indicates important information that helps you make better use of
your computer system.
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The following list defines (where appropriate) and illustrates typographical conven-
tions used as visual cues for specific elements of text throughout this document:

Interface components
are window titles, button and icon names, menu names
and selections, and other options that appear on the monitor screen or display.
They are presented in bold.
Example: Click OK.

Keycaps
, the labeling that appears on the keys on a keyboard, are enclosed in
angle brackets.
Example: <Enter>

Key combinations
are series of keys to be pressed simultaneously (unless other-
wise indicated) to perform a single function.
Example: <Ctrl><Alt><Enter>

Commands
presented in lowercase bold are for reference purposes only and are
not intended to be typed when referenced.
Example: “Use the format command to . . . .”
In contrast, commands presented in the Courier New font are part of an instruc-
tion and intended to be typed.
Example: “Type format a: to format the diskette in drive A.”

Filenames
and
directory names
are presented in lowercase bold.
Examples: autoexec.bat and c:\windows

xii

Syntax lines
consist of a command and all its possible parameters. Commands
are displayed in lowercase bold; variable parameters (those for which you substi-
tute a value) are displayed in lowercase italics; constant parameters are displayed
in lowercase bold. The brackets indicate items that are optional.
Example: del [
drive
:] [
path
]
filename
[/p]

Command lines
consist of a command and may include one or more of the com-
mand’s possible parameters. Command lines are presented in the Courier New
font.
Example: del c:\myfile.doc

Screen text
is text that appears on the screen of your monitor or display. It can be
a system message, for example, or it can be text that you are instructed to type
as part of a command (referred to as a
command line
). Screen text is presented
in the Courier New font.
Example: The following message appears on your screen:
No boot device available
Example: “Type md c:\dos and press <Enter>.”

Variables
are placeholders for which you substitute a value. Theyare presented in
italics.
Example: DIMM
x
(where
x
represents the DIMM socket designation)

xiii
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Backing Up Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Basic Checks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Checking Connections and Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Look and Listen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
The System Setup Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
The Resource Configuration Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
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System Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
System Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Warning Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
Diagnostics Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
Front-Panel Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
SCSI Hard-Disk Drive Indicator Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16
Power Supply Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
&KDSWHU )LQGLQJ6RIWZDUH6ROXWLRQV  
Installing and Configuring Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Using Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Input Errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Program Conflicts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Avoiding Interrupt Assignment Conflicts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

xiv
&KDSWHU 5XQQLQJWKH'HOO'LDJQRVWLFV  
Features of the Dell Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
When to Use the Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Starting the Dell Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
How to Use the Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Confirming the System Configuration Information . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
How to Use the Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Main Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Run. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Select. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Subtest. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Run Under Subtest. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Select Under Subtest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Options Under Subtest. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Test Limits Under Subtest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
About Under Subtest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Key-Help Under Subtest. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Quit Menu Under Subtest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Number of Times to Repeat Test(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Maximum Errors Allowed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Pause for User Response. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Output Device for Status Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9
Output Device for Error Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9
Test Limits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10
About . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10
Key-Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10
Quit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10
Tests in the Dell Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11
Error Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13
RAM Test Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13
Subtests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13
Why Run a RAM Test? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13
System Set Test Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14
Subtests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14
Why Run a System Set Test? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15
Video Test Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-16
Subtests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-16
Why Run a Video Test? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-17
Keyboard Test Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-18
Subtests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-18
Why Run a Keyboard Test? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-18

xv
Mouse Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-19
Subtests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-19
Why Run the Mouse Test? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-19
Diskette Drives Test Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-19
Subtests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-19
Why Run a Diskette Drives Test? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-20
Serial/Infrared Ports Test Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-20
Subtests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-21
Why Run a Serial/Infrared Ports Test? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-21
Parallel Ports Test Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-22
Subtests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-22
Why Run a Parallel Ports Test? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-22
SCSI Devices Test Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-23
Subtests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-23
Why Run a SCSI Devices Test? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-24
Other Test Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-24
Subtests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-25
Why Run an Other Test? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-26
&KDSWHU &KHFNLQJWKH(TXLSPHQW  
Troubleshooting the Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Troubleshooting the Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
Troubleshooting I/O Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
Troubleshooting the Basic I/O Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
Troubleshooting a Parallel Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5
Troubleshooting a Serial I/O Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6
&KDSWHU &KHFNLQJ,QVLGHWKH&RPSXWHU 
Safety First—For You and Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Computer Orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Removing the Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3
Accessing the Interior of Your System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4
Inside the Chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5
Responding to a Dell OpenManage HIP Alert Message . . . . . . . . . . . . . . . . . . . . . 7-6
Troubleshooting a Wet Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7
Troubleshooting a Damaged Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8
Troubleshooting the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8
Troubleshooting Power Supply Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10
Replacing a Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10
Troubleshooting Power Cable Connections. . . . . . . . . . . . . . . . . . . . . . . . . . 7-11
Troubleshooting the Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-12
Troubleshooting Expansion Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-14

xvi
Troubleshooting System Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-16
Troubleshooting the Video Subsystem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-18
Troubleshooting the System Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-19
Troubleshooting the Diskette Drive Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . 7-21
Troubleshooting SCSI Hard-Disk Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-24
&KDSWHU ,QVWDOOLQJ6\VWHP%RDUG2SWLRQV 
Expansion Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3
Choosing an Expansion Slot. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3
Installing an Expansion Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4
Removing an Expansion Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6
Adding Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-7
Memory Upgrade Kits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-7
DIMM Installation Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-7
Performing a Memory Upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-8
Installing DIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-10
Removing DIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-10
Upgrading the Microprocessor or Installing Additional Microprocessors . . . . . . . 8-11
Removing a Terminator Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-11
Installing a Terminator Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-12
Removing the SEC Cartridge and Heat Sink Assembly. . . . . . . . . . . . . . . . . 8-13
Replacing the SEC Cartridge and Heat Sink Assembly . . . . . . . . . . . . . . . . . 8-14
Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-15
Routing the Interface Cables Inside the Chassis . . . . . . . . . . . . . . . . . . . . . . . . . 8-17
&KDSWHU ,QVWDOOLQJWKH'LVNHWWHDQG&'520'ULYHV 
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2
Connecting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2
Interface Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2
DC Power Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-4
CD-ROM Drive Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-4
Installing the CD-ROM Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-4
Installing the Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-6
&KDSWHU ,QVWDOOLQJ+DUG'LVN'ULYHV 
Preparing SCSI Hard-Disk Drives for Installation. . . . . . . . . . . . . . . . . . . . . . . . . . 10-2
SCSI Hard-Disk Drive Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-3
Partitioning and Formatting SCSI Hard-Disk Drives . . . . . . . . . . . . . . . . . . . 10-3
Formatting High-Capacity SCSI Hard-Disk Drives. . . . . . . . . . . . . . . . . . 10-3

xvii
Installing and Removing SCSI Hard-Disk Drives . . . . . . . . . . . . . . . . . . . . . . . . . . 10-4
Hot-Pluggable SCSI Hard-Disk Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-4
Indicator Codes for Hot-Pluggable SCSI Hard-Disk Drives . . . . . . . . . . . 10-4
Installing a SCSI Hard-Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-4
Removing a SCSI Hard-Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-6
Installing a Dell Host Adapter Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-6
Configuring the Boot Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-8
&KDSWHU 5DFN,QVWDOODWLRQ  
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-3
Important Safety Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-3
Kit Installation Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-3
Rack Stabilizer Feet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-3
Recommended Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-3
Installing the Rack Kit Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-4
Removing the Doors From the Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-4
Installing the Slide Assemblies in the Rack . . . . . . . . . . . . . . . . . . . . . . . . . . 11-6
Installing a PowerEdge 6350 System in the Rack. . . . . . . . . . . . . . . . . . . . . . . . 11-10
Installing the Cable Tray. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-10
Installing the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-11
Installing the Cable-Management Arm. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-13
Replacing the Rack Doors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-14
&KDSWHU *HWWLQJ+HOS  
Technical Assistance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-1
Help Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-2
World Wide Web on the Internet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-2
AutoTech Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-3
TechFax Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-3
TechConnect BBS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-3
Automated Order-Status System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-3
Technical Support Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-4
Problems With Your Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-4
Product Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-4
Returning Items for Warranty Repair or Credit . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-4
Before You Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-5
Dell Contact Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-7
$SSHQGL[$ 'LDJQRVWLF9LGHR7HVWV  $
Video Memory Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
Video Hardware Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

xviii
Text Mode Character Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
Character Attributes Subtest (80 x 25). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
Character Set Subtest (80 x 25). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
Character Attributes Subtest (40 x 25). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
Character Set Subtest (40 x 25). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3
Text Mode Color Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3
Color Attributes Subtest (80 x 25) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3
Color Attributes Subtest (40 x 25) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4
Color Bars Subtest. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4
Text Mode Pages Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5
Graphics Mode Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5
320 x 200 Graphics Mode Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5
640 x 200 Black/White Graphics Mode Screen . . . . . . . . . . . . . . . . . . . . . . . . A-5
640 x 480 Monochrome Graphics Mode Screen. . . . . . . . . . . . . . . . . . . . . . . A-5
320 x 200 16-Color Graphics Mode Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . A-5
640 x 200 16-Color Graphics Mode Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . A-6
640 x 350 16-Color Graphics Mode Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . A-6
640 x 480 2-Color Graphics Mode Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . A-6
640 x 480 16-Color Graphics Mode Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . A-6
320 x 200 256-Color Graphics Mode Screen. . . . . . . . . . . . . . . . . . . . . . . . . . A-6
640 x 480 256-Color Graphics Mode Screen. . . . . . . . . . . . . . . . . . . . . . . . . . A-6
800 x 600 16-Color Graphics Mode Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . A-6
800 x 600 256-Color Graphics Mode Screen. . . . . . . . . . . . . . . . . . . . . . . . . . A-6
1024 x 768 16-Color Graphics Mode Screen. . . . . . . . . . . . . . . . . . . . . . . . . . A-7
1024 x 768 256-Color Graphics Mode Screen. . . . . . . . . . . . . . . . . . . . . . . . . A-7
Color Palettes Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-7
Solid Colors Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-7
$SSHQGL[% -XPSHUV6ZLWFKHVDQG&RQQHFWRUV %
Jumpers and Switches—A General Explanation. . . . . . . . . . . . . . . . . . . . . . . . . . . B-1
Jumpers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1
Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2
Disabling a Forgotten Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-5
System Board Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-6
SCSI Backplane Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-7
Power-Supply Paralleling Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-9
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xix
)LJXUHV Figure 2-1. Back-Panel Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Figure 2-2. Front-Panel Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Figure 2-3. Front-Panel Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Figure 3-1. Front-Panel Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
Figure 3-2. Hard-Disk Drive Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16
Figure 3-3. Power Supply Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18
Figure 5-1. Diagnostics Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Figure 5-2. Dell Diagnostics Main Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
Figure 7-1. Computer Orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Figure 7-2. Removing the Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3
Figure 7-3. Accessing the Interior of the System . . . . . . . . . . . . . . . . . . . . . . . . 7-4
Figure 7-4. Inside the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6
Figure 7-5. Redundant Power Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10
Figure 7-6. Removing a Power Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-11
Figure 7-7. Removing the Fan Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-13
Figure 8-1. System Board Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2
Figure 8-2. PCI Expansion Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3
Figure 8-3. Expansion-Card Connectors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4
Figure 8-4. Expansion Card Removal and Installation . . . . . . . . . . . . . . . . . . . . . 8-5
Figure 8-5. Memory Module and DIMM Sockets . . . . . . . . . . . . . . . . . . . . . . . . 8-8
Figure 8-6. Installing a DIMM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-10
Figure 8-7. Removing a DIMM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-11
Figure 8-8. Removing a Terminator Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . 8-12
Figure 8-9. Removing an SEC Cartridge and Heat Sink . . . . . . . . . . . . . . . . . . . 8-13
Figure 8-10. Installing an SEC Cartridge and Heat Sink Assembly. . . . . . . . . . . . 8-14
Figure 8-11. Installing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-16
Figure 9-1. Diskette Drive and CD-ROM Drive Connections . . . . . . . . . . . . . . . . 9-1
Figure 9-2. Header Interface Connector. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3
Figure 9-3. Latching Interface Connector. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3
Figure 9-4. DC Power Cable Connectors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-4
Figure 9-5. Attaching Drive Rails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-5
Figure 9-6. Installing the Diskette Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-6
Figure 10-1. Hard-Disk Drive Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-2
Figure 10-2. SCSI Backplane Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-3
Figure 10-3. Installing a SCSI Hard-Disk Drive Carrier . . . . . . . . . . . . . . . . . . . . . 10-5
Figure 10-4. Cable Configuration for a Dell Host Adapter Card . . . . . . . . . . . . . . 10-7
Figure 11-1. Rack Kit Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-2
Figure 11-2. Opening the Latch on the Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-4
Figure 11-3. Removing the Rack Doors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-5
Figure 11-4. Determining Where to Install the Slide Assemblies . . . . . . . . . . . . 11-6
Figure 11-5. Installing a Cage Nut and Nut Plate . . . . . . . . . . . . . . . . . . . . . . . . . 11-8
Figure 11-6. Installing the Slide Assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-9
Figure 11-7. Installing the Cable Tray. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-11
Figure 11-8. Installing the Computer in the Rack. . . . . . . . . . . . . . . . . . . . . . . . 11-12

xx
Figure 11-9. Installing the Cable-Management Arm . . . . . . . . . . . . . . . . . . . . . 11-13
Figure 12-1. Diagnostics Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-6
Figure B-1. System Board Jumpers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3
Figure B-2. 1 x 3 SCSI Backplane Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-7
Figure B-3. Power-Supply Paralleling Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-9
7DEOHV Table 2-1. Boot Routine Indications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Table 3-1. System Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Table 3-2. System Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Table 3-3. SCSI Hard-Disk Drive Indicator Patterns . . . . . . . . . . . . . . . . . . . . . 3-17
Table 4-1. Default IRQ Line Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Table 5-1. Option Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Table 5-2. Dell Diagnostics Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11
Table 7-1. Power Cable Connectors on the Power-Supply
Paralleling Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-12
Table 8-1. Interface Cable Routing Order. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-17
Table 12-1. International Dialing Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-8
Table 12-2. Dell Contact Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-9
Table A-1. Color Attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4
Table B-1. System-Board Jumper Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-4
Table B-2. System Board Connectors and Sockets . . . . . . . . . . . . . . . . . . . . . . B-6
Table B-3. 1 x 3 Hot-Pluggable SCSI Backplane Board Connectors . . . . . . . . . . B-8
Table B-4. Power-Supply Paralleling Board Connectors . . . . . . . . . . . . . . . . . . . B-9

Introduction 1-1
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Dell®PowerEdge®6350 computer systems are high-speed servers that offer signifi-
cant service and upgrade features.
The Dell PowerEdge 6350 systems include the following service features to make
troubleshooting easy and effective:
The Dell Diagnostics program that checks for hardware problems (if the system
can boot)
Embedded server management hardware that monitors temperatures and volt-
ages throughout the system and notifies you if the system overheats or if a
system cooling fan malfunctions
The Dell PowerEdge 6350 system chassis simplifies removing and replacing com-
puter components. The two panel doors on top of the chassis allow easy access to
the system board for performing processor and memory upgrades. The Dell-designed
small computer system interface (SCSI) backplane board and hard-disk drive carriers
eliminate the extensive cabling and drive configuration usually required for a SCSI
subsystem. The plastic drive rails attached to the CD-ROM drive allow you to remove
the device without removing a single screw.
Many upgrade options are offered for the Dell PowerEdge 6350 systems, including
the following:
Additional microprocessors
Additional memory
A variety of expansion-card options (including redundant array of independent
disks [RAID] controller host adapter cards)
Additional hard-disk drives
A Dell Remote Assistant Card for system management

1-2 Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide