Dell PowerVault NX200 User manual

Dell PowerVault
Network Attached Storage
(NAS) Systems
Troubleshooting Guide
book.book Page 1 Monday, September 6, 2010 1:15 PM

Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of data if
instructions are not followed.
WARNING: A WARNING indicates a potential for property damage, personal
injury, or death.
____________________
Information in this publication is subject to change without notice.
© 2010 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.
is strictly forbidden.
Trademarks used in this text: Dell™, the DELL logo, PowerEdge™, PowerVault™ and
OpenManage™ are trademarks of Dell Inc. Microsoft®and Windows®are either trademarks or
registered trademarks of Microsoft Corporation in the United States and/or other countries.
Other trademarks and trade names may be used in this publication to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
September 2010 Rev. A01
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Contents 3
Contents
Installation Issues . . . . . . . . . . . . . . . . . . . . . 5
Deployment Issues. . . . . . . . . . . . . . . . . . . . 11
Management Issues . . . . . . . . . . . . . . . . . . . 14
Update Issues . . . . . . . . . . . . . . . . . . . . . . 15
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4Contents
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Troubleshooting Guide 5
Installation Issues
Table 1. Installation Issues
Issue Description Workaround / Solution
After reinstalling the
operating system, the
RAID configuration
on the system does
not match the
original factory
configuration.
If the operating system
reinstall DVD cannot
find an operating system
partition of 80 GB or
larger on Virtual Disk 0,
it defaults to the RAID 5
configuration.
NOTE: The operating system can
only be installed on LUN 0 of the
internal controller. To configure a
RAID configuration other than
RAID 1 (Dell PowerVault NX300,
NX3000, and NX3100) or RAID 5
(PowerVault NX200), create a virtual
disk with LUN ID 0 before
reinstalling the operating system.
To workaround this issue, perform
the following steps:
1 If possible, backup all data on all
virtual disks.
2 Reboot your system and enter
the Dell PowerEdge RAID
controller (PERC) BIOS. For
more information, see the PERC
documentation at
support.dell.com/manuals .
3 Create a virtual disk with the
desired RAID configuration,
LUN ID 0, and a capacity of
80 GB or more.
4 Reboot the Dell PowerVault
Network Attached Storage
(NAS) using the operating
system reinstallation media or
DVD.
Error: -5000.
Unexpected
system error.
A required system
resource cannot be
located or is faulty.
This issue occurs because either
the operating system reinstallation
media, optical drive, or the system
is in an invalid state.
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6Troubleshooting Guide
Error: -5001.
Invalid
system.
System restore is
performed on an
unsupported system.
This issue occurs because the
operation is not supported on the
system. To resolve this issue,
remove the operating system
reinstallation media immediately.
Error: -5002.
Unsupported
hardware
configuration
encountered.
Unable to locate a
supported RAID
controller.
To workaround this issue, perform
one of the following steps:
• Ensure that the disk controller
card is connected to the internal
drives and is properly seated in
the correct slot. For more
information about connecting
the card, see the
Hardware
Owner’s Manual at
support.dell.com/manuals .
• Ensure that your system supports
an internal drive controller. For
information about the internal
drive controllers supported on
your system, see the system
hardware documentation at
support.dell.com/manuals .
Table 1. Installation Issues (continued)
Issue Description Workaround / Solution
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Troubleshooting Guide 7
Error: -5003.
Error occurred
while
attempting to
create OS
volume.
Invalid operating system
drive configuration. The
layout of physical disks to
be used as the operating
system disks does not
meet the required layout
for the device.
To workaround this issue, perform
one of the following steps:
• Ensure that all drives in the
operating system drive slots are
correctly attached and do not
have data on them. Physical disks
for the operating system must be
of the same type and must be
greater than 80 GB.
• Enter the PERC BIOS during the
operating system boot operation
and ensure that there are no
foreign configurations, drives are
clean of all data, the drives meet
the minimum size requirement,
and are fully functioning and
accessible. For more information,
see the PERC documentation at
support.dell.com/manuals .
Table 1. Installation Issues (continued)
Issue Description Workaround / Solution
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8Troubleshooting Guide
Error: -5004.
Error occurred
while
attempting to
create OS
volume.
Drives in the expected
system slots dedicated
for the operating system
are empty.
To workaround this issue, perform
one of the following steps:
• Ensure that all drives in the
operating system drive slots are
correctly attached and do not
have data on them. Physical disks
for the operating system must be
of the same type and must meet
the minimum size requirements.
• Enter the PERC BIOS during the
operating system boot operation
and ensure that there are no
foreign configurations, drives are
clean of all data, the drives meet
the minimum size requirement,
and are fully functioning and
accessible. For more information,
see the PERC documentation at
support.dell.com/manuals .
Error: -5005.
Error occurred
while
attempting to
create OS
volume.
Drives in expected
operating system slots
have existing foreign
configurations.
To workaround this issue, enter the
PERC BIOS during the operating
system boot operation and ensure
that there are no foreign
configurations, drives are clean of
all data, the drives meet the
minimum size requirement, and
are fully functioning and
accessible. For more information,
see the PERC documentation at
support.dell.com/manuals.
Table 1. Installation Issues
(continued)
Issue Description Workaround / Solution
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Troubleshooting Guide 9
Error: -5006.
Error occurred
while
attempting to
create OS
volume.
Unable to locate the
PowerVault operating
system reinstallation
media.
To workaround this issue, perform
one of the following steps:
• Ensure that the operating system
reinstallation media is loaded in
the CD/DVD drive. If the media
is present in the drive, the drive
may be faulty. For information
about troubleshooting the drive,
see the
Hardware Owner’s
Manual at
support.dell.com/manuals .
• Ensure that the drive is still
functional. Reboot the
PowerVault NAS using the
operating system reinstallation
media to restart the process.
Table 1. Installation Issues (continued)
Issue Description Workaround / Solution
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10 Troubleshooting Guide
Error: -5007.
Error occurred
while
attempting to
create OS
volume.
A pre-existing virtual disk
with LUN ID 0 that is
not being used for the
NAS operating system
has been encountered.
The operating system on the
PowerVault NAS system must be
on virtual disk 0.
To workaround this issue, the
current virtual disk with LUN ID 0
must be deleted for the operating
system reinstallation to proceed.
1 Backup all data on virtual disk 0
if possible.
2 Reboot your system and boot
into the PERC controller BIOS
during POST. For more
information about booting into
the PERC controller BIOS, see
PERC user’s guide at
support.dell.com/manuals .
3 Delete the virtual disk with LUN
ID 0.
4 Reboot the PowerVault NAS
using the operating system
reinstallation media or DVD.
Errors due to
third-party tools
and utilities.
To workaround this issue, follow
the instructions in the error
message. If the error cannot be
resolved, contact Dell.
For more information, see "Getting
Help" in the Hardware Owner’s
Manual at
support.dell.com/manuals.
The package provided
is not a NAS
appliance software.
The package provided for
the PowerVault NAS
Initial Configuration
Wizard is not a
recognized NAS
appliance software.
Ensure that the package
downloaded from
support.dell.com is compatible
with your system.
Table 1. Installation Issues
(continued)
Issue Description Workaround / Solution
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