Dell PowerVault DL4000 Instruction Manual

Dell PowerVault DL4000 Backup To Disk Appliance —
Powered By AppAssure
Release Notes

Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of your computer.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
©2013 Dell Inc.
Trademarks used in this text: Dell™, the Dell logo, Dell Boomi™, Dell Precision™, OptiPlex™, Latitude™, PowerEdge™, PowerVault™,
PowerConnect™, OpenManage™, EqualLogic™, Compellent™, KACE™, FlexAddress™, Force10™and Vostro™are trademarks of Dell
Inc. Intel®, Pentium®, Xeon®, Core®and Celeron®are registered trademarks of Intel Corporation in the U.S. and other countries. AMD®
is a registered trademark and AMD Opteron™, AMD Phenom™and AMD Sempron™are trademarks of Advanced Micro Devices, Inc.
Microsoft®, Windows®, Windows Server®, Internet Explorer®, MS-DOS®, Windows Vista®and Active Directory®are either trademarks
or registered trademarks of Microsoft Corporation in the United States and/or other countries. Red Hat®and Red Hat®
Enterprise Linux®are registered trademarks of Red Hat, Inc. in the United States and/or other countries. Novell®and SUSE®are
registered trademarks of Novell Inc. in the United States and other countries. Oracle®is a registered trademark of Oracle Corporation
and/or its affiliates. Citrix®, Xen®, XenServer®and XenMotion®are either registered trademarks or trademarks of Citrix Systems, Inc. in
the United States and/or other countries. VMware®, Virtual SMP®, vMotion®, vCenter®and vSphere®are registered trademarks or
trademarks of VMware, Inc. in the United States or other countries. IBM®is a registered trademark of International Business Machines
Corporation.
2013 – 02
Rev. A00

Contents
Notes, Cautions, and Warnings...................................................................................................2
1 Introduction..................................................................................................................................5
About The Dell PowerVault DL4000 Backup To Disk Appliance — Powered By AppAssure..................................5
About AppAssure 5...................................................................................................................................................5
Other Information You May Need.............................................................................................................................5
2 Known Issues And Limitations..................................................................................................7
Inaccurate Reporting Due To Unexpected Replacement Of MD1200 Enclosures...................................................7
Desktop Shortcut For AppAssure Not Displayed For Domain Users........................................................................7
Core Console Shortcut Is Not Updated With Hostname Change.............................................................................7
Error Displayed When No NIC Is Selected For Configuration..................................................................................7
Unable To Close Message........................................................................................................................................8
License Key Installation Failure Not Displayed........................................................................................................8
License Key Installation And AppAssure Appliance Configuration Wizard Fails.....................................................8
Incorrect Message Displayed For License Configuration Failure............................................................................8
Error Message Displays Incorrect FTBU.dat File Location......................................................................................9
Storage Provisioning Window Not Resizing When Display Resolution Is Changed................................................9
3 Getting Help................................................................................................................................11
Contacting Dell.......................................................................................................................................................11
Documentation Feedback.......................................................................................................................................11

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1
Introduction
This document describes important product information and restrictions for the Dell PowerVault DL4000 Backup To Disk
Appliance — Powered by AppAssure.
About The Dell PowerVault DL4000 Backup To Disk Appliance —
Powered By AppAssure
The Dell PowerVault DL4000 is a fully configured 1U backup appliance that is powered by AppAssure software. The
DL4000 integrates 5.5 TB of storage capacity and standby virtual machines (VMs) with snapshot, replication,
deduplication, and compression software to quickly recover applications and data.
Optimized for quick deployment and efficiency, the DL4000:
• Helps eliminate your backup window.
• Creates snapshots as often as every 5 minutes.
• Maintains up to two standby VMs to quickly restore critical servers.
• Offers integrated, inline block-level deduplication and compression, combined with optimized backups for WAN
replication.
• Provides a wizard based configuration utility to automatically provision DL4000 storage and iDRAC for remote
management.
About AppAssure 5
AppAssure 5 is a unified and integrated backup and replication software that offers near-zero recovery time,
recoverability assurance, and cross-platform virtual and physical server recovery.
For more information about important product features and restrictions for AppAssure software, see the AppAssure 5
Release Notes at docs.appassure.com.
Other Information You May Need
NOTE: For all Dell OpenManage documents, go to dell.com/openmanagemanuals.
NOTE: Always check for updates on dell.com/support/manuals and read the updates first because they often
supersede information in other documents.
NOTE: For any documentation related to Dell OpenManage Server Administrator, see dell.com/openmanage/
manuals.
You product documentation includes:
Getting Started
Guide
Provides an overview of system features, setting up your system, and technical specifications.
This document is also shipped with your system.
Owner’s Manual Provides information about system features and describes how to troubleshoot the system and
install or replace system components.
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Administrator’s
Guide
Provides information about configuring and managing the system.
Deployment
Guide
Provides information on hardware deployment and the initial deployment of the AppAssure
appliance.
OpenManageSer
ver Administrator
User’s Guide
Provides information about using Dell OpenManage Server Administrator to manage your
system.
System Placemat Provides information on how to set up the hardware and install the software on your
AppAssure solution.
Resource Media Any media that ships with your system that provides documentation and tools for configuring
and managing your system, including those pertaining to the operating system, system
management software, system updates, and system components that you purchased with your
system.
Interoperability
Guide
Provides information on supported software and hardware for the DL4000 appliance as well as
usage considerations, recommendations, and rules.
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2
Known Issues And Limitations
Inaccurate Reporting Due To Unexpected Replacement Of MD1200
Enclosures
Description Unexpected replacement of MD1200 enclosures may cause incorrect results in several tools.
Workaround/
Solution
After the enclosure configuration is corrected, restart and complete all the steps in the
AppAssure Appliance Configuration Wizard.
Desktop Shortcut For AppAssure Not Displayed For Domain Users
Description For domain users without administrator privileges, the desktop shortcut for AppAssure
software is not displayed.
Workaround/
Solution
The AppAssure software desktop shortcut is displayed only for users with administrator
privileges. Log on the appliance as a local admin or a user with administrative privileges.
Core Console Shortcut Is Not Updated With Hostname Change
Description After the hostname of the system (with AppAssure Core Console installed on it) is changed, the
AppAssure Core Console shortcut located under Start → AppAssure → Core is not updated
with the new hostname.
Cause This issue occurs if you close the AppAssure Console and delete the desktop shortcut for the
AppAssure Console after changing the hostname of the system using AppAssure Appliance
Configuration Wizard.
Workaround/
Solution
Do not delete the desktop shortcut for the AppAssure Core Console.
Error Displayed When No NIC Is Selected For Configuration
Description An error is displayed when you configure the appliance without selecting any NIC.
Workaround/
Solution
While configuring the appliance, connect at least one ethernet port.
1. Close the displayed error message.
2. Restart the appliance.
3. Connect at least one ethernet port.
4. Start the AppAssure Appliance Configuration Wizard and select at least one NIC port for
configuration.
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Unable To Close Message
Description If you try to close the AppAssure Appliance Configuration Wizard after an error in storage
provisioning, a message prompts you to wait. The appliance stops responding and you cannot
close the displayed message.
Workaround/
Solution
Use the system task manager to close the AppAssure Appliance Configuration Wizard. Restart
the AppAssure Appliance Configuration Wizard and complete the configuration.
License Key Installation Failure Not Displayed
Description Appliance does not display a red Xfor Software License after license keys for various
components fail to install.
Workaround/
Solution
Run the license key installation again.
License Key Installation And AppAssure Appliance Configuration
Wizard Fails
Description Configuration of the appliance fails when incorrect data (for example incorrect hostname,
domain credentials, and so on) is entered in using the AppAssure Appliance Configuration
Wizard.
The AppAssure Appliance Configuration Wizard may continue to fail after restarting as the
AppAssure services are not automatically restarted.
License key installation also fails if the AppAssure services are not running.
Workaround/
Solution 1. Close the AppAssure Appliance Configuration Wizard.
2. Manually restart AppAssure services.
3. Restart the AppAssure Appliance Configuration Wizard.
Incorrect Message Displayed For License Configuration Failure
Description The following Incorrect error message is displayed for license configuration failure:
A critical error occurred. Click 'Back' to try again. If the
issue persists, contact Dell Support for assistance
Workaround/
Solution 1. Close the AppAssure Appliance Configuration Wizard.
2. Manually restart AppAssure services.
3. Restart the AppAssure Appliance Configuration Wizard.
8

Error Message Displays Incorrect FTBU.dat File Location
Description If the AppAssure Appliance Configuration Wizard fails, an error message may display the
incorrect location of FTBU.dat as C:\Program Files\Dell\PowerVault\Appliances\DL\.
Workaround/
Solution
The correct location of FTBU.dat is C:\Program Files\Dell\PowerVault\Appliances\DL\FTBU\.
Storage Provisioning Window Not Resizing When Display
Resolution Is Changed
Description With the storage provisioning window open, if you change the display resolution, the storage
provisioning window does not resize to the updated display resolution.
Workaround/
Solution • Use a minimum display resolution of 1024 x 768.
• Do not change the display resolution while the AppAssure Appliance Configuration
Wizard is running.
• Close and restart the AppAssure Appliance Configuration wizard.
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10

3
Getting Help
Contacting Dell
NOTE: Dell provides several online and telephone-based support and service options. If you do not have an active
Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product
catalog. Availability varies by country and product, and some services may not be available in your area.
To contact Dell for sales, technical support, or customer-service issues:
1. Go to dell.com/contactdell.
2. Select your country or region from the interactive world map.
When you select a region, the countries for the selected regions are displayed.
3. Select the appropriate language under the country of your choice.
4. Select your business segment.
The main support page for the selected business segment is displayed.
5. Select the appropriate option depending on your requirement.
Documentation Feedback
If you have feedback for this document, write to [email protected]. Alternatively, you can click on the
Feedback link in any of the Dell documentation pages, fill up the form, and click Submit to send your feedback.
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